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The items must be in <strong>original condition</strong>, with all tags attached.</p>","section":{"id":360001925973,"url":"https://bjornborg.zendesk.com/api/v2/help_center/en-us/sections/360001925973.json","name":"Returns","locale":"en-us","sorting":"manual","html_url":"https://bjornborg.zendesk.com/hc/en-us/sections/360001925973-Returns","outdated":false,"position":0,"created_at":"2018-09-11T12:09:45Z","updated_at":"2026-07-11T07:33:34Z","category_id":360000854733,"description":"","source_locale":"en-us","theme_template":"section_page","parent_section_id":null,"category":{"id":360000854733,"url":"https://bjornborg.zendesk.com/api/v2/help_center/en-us/categories/360000854733.json","name":"Returns & Refunds","locale":"en-us","html_url":"https://bjornborg.zendesk.com/hc/en-us/categories/360000854733-Returns-Refunds","outdated":false,"position":5,"created_at":"2018-09-11T12:08:15Z","updated_at":"2026-07-11T07:33:34Z","description":"How to return or exchange a product","source_locale":"en-us"}},"position":0},{"id":22801303633042,"label":"Do you sell Gift cards?","body":"<p><strong>Unfortunately, we do not sell gift cards online.</strong></p>\n<p>If you want to buy a gift, we offer a 30-day return policy.🎁️ 😀️</p>","section":{"id":4415075728530,"url":"https://bjornborg.zendesk.com/api/v2/help_center/en-us/sections/4415075728530.json","name":"Promotions","locale":"en-us","sorting":"manual","html_url":"https://bjornborg.zendesk.com/hc/en-us/sections/4415075728530-Promotions","outdated":false,"position":0,"created_at":"2022-01-12T08:43:01Z","updated_at":"2025-12-10T15:14:11Z","category_id":4415071764242,"description":"","source_locale":"en-us","theme_template":"section_page","parent_section_id":null,"category":{"id":4415071764242,"url":"https://bjornborg.zendesk.com/api/v2/help_center/en-us/categories/4415071764242.json","name":"Promotions","locale":"en-us","html_url":"https://bjornborg.zendesk.com/hc/en-us/categories/4415071764242-Promotions","outdated":false,"position":12,"created_at":"2022-01-12T08:42:09Z","updated_at":"2026-06-03T15:17:09Z","description":"","source_locale":"en-us"}},"position":0},{"id":21486405333906,"label":"Is the product in stock?","body":"<p>If you don't see the product on our website, it is out of stock.</p>","section":{"id":360001882574,"url":"https://bjornborg.zendesk.com/api/v2/help_center/en-us/sections/360001882574.json","name":"Products","locale":"en-us","sorting":"manual","html_url":"https://bjornborg.zendesk.com/hc/en-us/sections/360001882574-Products","outdated":false,"position":0,"created_at":"2018-09-11T13:01:41Z","updated_at":"2026-05-07T12:39:35Z","category_id":360000854933,"description":"","source_locale":"en-us","theme_template":"section_page","parent_section_id":null,"category":{"id":360000854933,"url":"https://bjornborg.zendesk.com/api/v2/help_center/en-us/categories/360000854933.json","name":"Products","locale":"en-us","html_url":"https://bjornborg.zendesk.com/hc/en-us/categories/360000854933-Products","outdated":false,"position":13,"created_at":"2018-09-11T13:01:29Z","updated_at":"2026-06-03T15:17:09Z","description":"Learn more about the Björn Borg products and brand","source_locale":"en-us"}},"position":0},{"id":20857735464594,"label":"Our stores.","body":"<p>We have physical stores in Sweden, the Netherlands, Finland and Belgium.</p>\n<ul>\n<li>To see contact details <a href=\"https://www.bjornborg.com/en/showroom/\"><strong>CLICK HERE.</strong></a>\n</li>\n</ul>","section":{"id":20857518683922,"url":"https://bjornborg.zendesk.com/api/v2/help_center/en-us/sections/20857518683922.json","name":"Store locator","locale":"en-us","sorting":"manual","html_url":"https://bjornborg.zendesk.com/hc/en-us/sections/20857518683922-Store-locator","outdated":false,"position":0,"created_at":"2024-08-20T08:15:44Z","updated_at":"2025-12-10T14:23:34Z","category_id":20857452382354,"description":"","source_locale":"en-us","theme_template":"section_page","parent_section_id":null,"category":{"id":20857452382354,"url":"https://bjornborg.zendesk.com/api/v2/help_center/en-us/categories/20857452382354.json","name":"Store locator","locale":"en-us","html_url":"https://bjornborg.zendesk.com/hc/en-us/categories/20857452382354-Store-locator","outdated":false,"position":10,"created_at":"2024-08-20T08:12:33Z","updated_at":"2026-06-03T15:17:09Z","description":"","source_locale":"en-us"}},"position":0},{"id":20857169596306,"label":"Are there inner shorts on the Tennis dresses?","body":"<p>There are no inner shorts on our Tennis dresses. We recommend buying the matching \"Ace Minishorts\".</p>","section":{"id":360001882574,"url":"https://bjornborg.zendesk.com/api/v2/help_center/en-us/sections/360001882574.json","name":"Products","locale":"en-us","sorting":"manual","html_url":"https://bjornborg.zendesk.com/hc/en-us/sections/360001882574-Products","outdated":false,"position":0,"created_at":"2018-09-11T13:01:41Z","updated_at":"2026-05-07T12:39:35Z","category_id":360000854933,"description":"","source_locale":"en-us","theme_template":"section_page","parent_section_id":null,"category":{"id":360000854933,"url":"https://bjornborg.zendesk.com/api/v2/help_center/en-us/categories/360000854933.json","name":"Products","locale":"en-us","html_url":"https://bjornborg.zendesk.com/hc/en-us/categories/360000854933-Products","outdated":false,"position":13,"created_at":"2018-09-11T13:01:29Z","updated_at":"2026-06-03T15:17:09Z","description":"Learn more about the Björn Borg products and brand","source_locale":"en-us"}},"position":0},{"id":10049407052050,"label":"I don't have an answer from you.","body":"<p><strong>We always respond to our customers within 2 working days.</strong> If you did not receive a response from us, please also check your spam alt. send us a new email.<br><br> </p><p>We are closed on public holidays.</p>","section":{"id":360005660039,"url":"https://bjornborg.zendesk.com/api/v2/help_center/en-us/sections/360005660039.json","name":"Contact","locale":"en-us","sorting":"manual","html_url":"https://bjornborg.zendesk.com/hc/en-us/sections/360005660039-Contact","outdated":false,"position":0,"created_at":"2021-04-15T08:46:46Z","updated_at":"2026-04-14T13:03:19Z","category_id":360003111259,"description":"","source_locale":"en-us","theme_template":"section_page","parent_section_id":null,"category":{"id":360003111259,"url":"https://bjornborg.zendesk.com/api/v2/help_center/en-us/categories/360003111259.json","name":"Contact","locale":"en-us","html_url":"https://bjornborg.zendesk.com/hc/en-us/categories/360003111259-Contact","outdated":false,"position":9,"created_at":"2021-04-15T08:45:15Z","updated_at":"2026-06-03T15:17:09Z","description":"","source_locale":"en-us"}},"position":0},{"id":7522540553746,"label":"Did my subscription go through?","body":"<div data-pm-slice=\"1 1 []\" data-en-clipboard=\"true\">When you have created your subscription, you will be charged 0EUR. As soon as your order has been sent from our warehouse, you will receive an order confirmation email.</div>\n<div>If you have any further questions please contact us at customerservice@bjornborg.com.</div>\n<div> </div>","section":{"id":7522320187026,"url":"https://bjornborg.zendesk.com/api/v2/help_center/en-us/sections/7522320187026.json","name":"Subscription","locale":"en-us","sorting":"manual","html_url":"https://bjornborg.zendesk.com/hc/en-us/sections/7522320187026-Subscription","outdated":false,"position":0,"created_at":"2022-09-07T13:24:24Z","updated_at":"2026-06-11T09:23:07Z","category_id":7522237880722,"description":"","source_locale":"en-us","theme_template":"section_page","parent_section_id":null,"category":{"id":7522237880722,"url":"https://bjornborg.zendesk.com/api/v2/help_center/en-us/categories/7522237880722.json","name":"Subscription","locale":"en-us","html_url":"https://bjornborg.zendesk.com/hc/en-us/categories/7522237880722-Subscription","outdated":false,"position":11,"created_at":"2022-09-07T13:21:31Z","updated_at":"2026-06-11T09:23:07Z","description":"","source_locale":"en-us"}},"position":0},{"id":7522516716690,"label":"How do I cancel my subscription?","body":"<div data-pm-slice=\"0 1 []\" data-en-clipboard=\"true\">You can cancel your subscription at any time by contact us at customerservice@bjornborg.com.</div>","section":{"id":7522320187026,"url":"https://bjornborg.zendesk.com/api/v2/help_center/en-us/sections/7522320187026.json","name":"Subscription","locale":"en-us","sorting":"manual","html_url":"https://bjornborg.zendesk.com/hc/en-us/sections/7522320187026-Subscription","outdated":false,"position":0,"created_at":"2022-09-07T13:24:24Z","updated_at":"2026-06-11T09:23:07Z","category_id":7522237880722,"description":"","source_locale":"en-us","theme_template":"section_page","parent_section_id":null,"category":{"id":7522237880722,"url":"https://bjornborg.zendesk.com/api/v2/help_center/en-us/categories/7522237880722.json","name":"Subscription","locale":"en-us","html_url":"https://bjornborg.zendesk.com/hc/en-us/categories/7522237880722-Subscription","outdated":false,"position":11,"created_at":"2022-09-07T13:21:31Z","updated_at":"2026-06-11T09:23:07Z","description":"","source_locale":"en-us"}},"position":0},{"id":7522537267602,"label":"How often will i receive the boxers?","body":"<div data-pm-slice=\"1 1 []\" data-en-clipboard=\"true\">You can choose to receive your boxers every month, every two months or every three months.</div>","section":{"id":7522320187026,"url":"https://bjornborg.zendesk.com/api/v2/help_center/en-us/sections/7522320187026.json","name":"Subscription","locale":"en-us","sorting":"manual","html_url":"https://bjornborg.zendesk.com/hc/en-us/sections/7522320187026-Subscription","outdated":false,"position":0,"created_at":"2022-09-07T13:24:24Z","updated_at":"2026-06-11T09:23:07Z","category_id":7522237880722,"description":"","source_locale":"en-us","theme_template":"section_page","parent_section_id":null,"category":{"id":7522237880722,"url":"https://bjornborg.zendesk.com/api/v2/help_center/en-us/categories/7522237880722.json","name":"Subscription","locale":"en-us","html_url":"https://bjornborg.zendesk.com/hc/en-us/categories/7522237880722-Subscription","outdated":false,"position":11,"created_at":"2022-09-07T13:21:31Z","updated_at":"2026-06-11T09:23:07Z","description":"","source_locale":"en-us"}},"position":0},{"id":7522535584914,"label":"Why should I sign up a subscription?","body":"<div data-pm-slice=\"1 1 []\" data-en-clipboard=\"true\">Sign up for our boxers subscription &amp; save up to 30%. With us, it's easy and convenient to sign up an subscription on our boxers. You can receive delivery every month, every two months, or every three months. Choose the option that suits you best.</div><div>Your package contains 2 packs of boxers, choose between black and patterned boxers. Both options are Organic Cotton Stretch boxers, which is a favorite with flexible stretch and a perfect fit.</div>","section":{"id":7522320187026,"url":"https://bjornborg.zendesk.com/api/v2/help_center/en-us/sections/7522320187026.json","name":"Subscription","locale":"en-us","sorting":"manual","html_url":"https://bjornborg.zendesk.com/hc/en-us/sections/7522320187026-Subscription","outdated":false,"position":0,"created_at":"2022-09-07T13:24:24Z","updated_at":"2026-06-11T09:23:07Z","category_id":7522237880722,"description":"","source_locale":"en-us","theme_template":"section_page","parent_section_id":null,"category":{"id":7522237880722,"url":"https://bjornborg.zendesk.com/api/v2/help_center/en-us/categories/7522237880722.json","name":"Subscription","locale":"en-us","html_url":"https://bjornborg.zendesk.com/hc/en-us/categories/7522237880722-Subscription","outdated":false,"position":11,"created_at":"2022-09-07T13:21:31Z","updated_at":"2026-06-11T09:23:07Z","description":"","source_locale":"en-us"}},"position":0},{"id":4444474770962,"label":"How do I use my bonus?","body":"<p><strong>When a bonus voucher is created, you will find it in the checkout step, provided you are logged in.
</strong>If there is an active bonus check to use, you can select it under the discount code box.
</p><p> </p><p><img class=\"wysiwyg-image-resized\" style=\"aspect-ratio: 747/570; width: 66.09%;\" src=\"https://bjornborg.zendesk.com/hc/article_attachments/34887134710418\" width=\"747\" height=\"570\"></p><p> </p>","section":{"id":360001926273,"url":"https://bjornborg.zendesk.com/api/v2/help_center/en-us/sections/360001926273.json","name":"Team Borg - membership","locale":"en-us","sorting":"manual","html_url":"https://bjornborg.zendesk.com/hc/en-us/sections/360001926273-Team-Borg-membership","outdated":false,"position":0,"created_at":"2018-09-11T13:11:12Z","updated_at":"2026-04-17T12:41:26Z","category_id":360000854993,"description":"","source_locale":"en-us","theme_template":"section_page","parent_section_id":null,"category":{"id":360000854993,"url":"https://bjornborg.zendesk.com/api/v2/help_center/en-us/categories/360000854993.json","name":"Team Borg - membership","locale":"en-us","html_url":"https://bjornborg.zendesk.com/hc/en-us/categories/360000854993-Team-Borg-membership","outdated":false,"position":4,"created_at":"2018-09-11T13:10:53Z","updated_at":"2026-06-03T15:17:09Z","description":"What are the benefits of being part of Team Borg","source_locale":"en-us"}},"position":0},{"id":4415072318354,"label":"Underwear guide","body":"<p class=\"p1\">You will find our underwear guide if you<strong> </strong><a href=\"https://www.bjornborg.com/uk/men/underwear-guide/\" target=\"_self\" rel=\"undefined\"><strong>CLICK HERE</strong></a><strong>.</strong></p>","section":{"id":360001882574,"url":"https://bjornborg.zendesk.com/api/v2/help_center/en-us/sections/360001882574.json","name":"Products","locale":"en-us","sorting":"manual","html_url":"https://bjornborg.zendesk.com/hc/en-us/sections/360001882574-Products","outdated":false,"position":0,"created_at":"2018-09-11T13:01:41Z","updated_at":"2026-05-07T12:39:35Z","category_id":360000854933,"description":"","source_locale":"en-us","theme_template":"section_page","parent_section_id":null,"category":{"id":360000854933,"url":"https://bjornborg.zendesk.com/api/v2/help_center/en-us/categories/360000854933.json","name":"Products","locale":"en-us","html_url":"https://bjornborg.zendesk.com/hc/en-us/categories/360000854933-Products","outdated":false,"position":13,"created_at":"2018-09-11T13:01:29Z","updated_at":"2026-06-03T15:17:09Z","description":"Learn more about the Björn Borg products and brand","source_locale":"en-us"}},"position":0},{"id":4415066162066,"label":"Sports boxer","body":"<p class=\"p1\"><strong>Made of 90% Polyester and 10% Elastane.</strong></p>\n<p class=\"p1\">Our Sports boxer is constructed to let you go further. Light as a feather and keeping you dry, the high-performance material, empowers you to take that extra rep. Not because you have to, but because you can.</p>","section":{"id":360001882574,"url":"https://bjornborg.zendesk.com/api/v2/help_center/en-us/sections/360001882574.json","name":"Products","locale":"en-us","sorting":"manual","html_url":"https://bjornborg.zendesk.com/hc/en-us/sections/360001882574-Products","outdated":false,"position":0,"created_at":"2018-09-11T13:01:41Z","updated_at":"2026-05-07T12:39:35Z","category_id":360000854933,"description":"","source_locale":"en-us","theme_template":"section_page","parent_section_id":null,"category":{"id":360000854933,"url":"https://bjornborg.zendesk.com/api/v2/help_center/en-us/categories/360000854933.json","name":"Products","locale":"en-us","html_url":"https://bjornborg.zendesk.com/hc/en-us/categories/360000854933-Products","outdated":false,"position":13,"created_at":"2018-09-11T13:01:29Z","updated_at":"2026-06-03T15:17:09Z","description":"Learn more about the Björn Borg products and brand","source_locale":"en-us"}},"position":0},{"id":4415065942930,"label":"The discount code does not work.","body":"<p><strong>The discount code does not work,</strong> it may be because it can not be combined with other discounts.</p>\n<p>If you have more questions, please contact us at customer service.</p>","section":{"id":4415075728530,"url":"https://bjornborg.zendesk.com/api/v2/help_center/en-us/sections/4415075728530.json","name":"Promotions","locale":"en-us","sorting":"manual","html_url":"https://bjornborg.zendesk.com/hc/en-us/sections/4415075728530-Promotions","outdated":false,"position":0,"created_at":"2022-01-12T08:43:01Z","updated_at":"2025-12-10T15:14:11Z","category_id":4415071764242,"description":"","source_locale":"en-us","theme_template":"section_page","parent_section_id":null,"category":{"id":4415071764242,"url":"https://bjornborg.zendesk.com/api/v2/help_center/en-us/categories/4415071764242.json","name":"Promotions","locale":"en-us","html_url":"https://bjornborg.zendesk.com/hc/en-us/categories/4415071764242-Promotions","outdated":false,"position":12,"created_at":"2022-01-12T08:42:09Z","updated_at":"2026-06-03T15:17:09Z","description":"","source_locale":"en-us"}},"position":0},{"id":4408205889810,"label":"The difference between Organic/Premium Cotton Stretch-boxer and Cotton Stretch-boxer.","body":"<p><strong>Organic/Premium Cotton Stretch-boxers are made of cotton weighing 190g / m2.</strong></p><p>Our Cotton Stretch boxers are always in 12-, 10-, 7-, 5-, &amp; 3-packs made of cotton weighing 170g / m2. This means that the feel and the elasticity of the Basic products can be perceived differently, mainly if you're used to the others with a slightly thicker quality.</p><p> </p>","section":{"id":360001882574,"url":"https://bjornborg.zendesk.com/api/v2/help_center/en-us/sections/360001882574.json","name":"Products","locale":"en-us","sorting":"manual","html_url":"https://bjornborg.zendesk.com/hc/en-us/sections/360001882574-Products","outdated":false,"position":0,"created_at":"2018-09-11T13:01:41Z","updated_at":"2026-05-07T12:39:35Z","category_id":360000854933,"description":"","source_locale":"en-us","theme_template":"section_page","parent_section_id":null,"category":{"id":360000854933,"url":"https://bjornborg.zendesk.com/api/v2/help_center/en-us/categories/360000854933.json","name":"Products","locale":"en-us","html_url":"https://bjornborg.zendesk.com/hc/en-us/categories/360000854933-Products","outdated":false,"position":13,"created_at":"2018-09-11T13:01:29Z","updated_at":"2026-06-03T15:17:09Z","description":"Learn more about the Björn Borg products and brand","source_locale":"en-us"}},"position":0},{"id":4407870722962,"label":"Size guide women.","body":"<p>Size translation:</p>\n<p>XS = 34</p>\n<p>S = 36</p>\n<p>M = 38</p>\n<p>L = 40</p>\n<p>XL = 42</p>\n<p>XXL = 44</p>","section":{"id":360001928693,"url":"https://bjornborg.zendesk.com/api/v2/help_center/en-us/sections/360001928693.json","name":"Size guide","locale":"en-us","sorting":"manual","html_url":"https://bjornborg.zendesk.com/hc/en-us/sections/360001928693-Size-guide","outdated":false,"position":0,"created_at":"2018-09-11T17:44:01Z","updated_at":"2025-12-10T14:09:46Z","category_id":360000855993,"description":"","source_locale":"en-us","theme_template":"section_page","parent_section_id":null,"category":{"id":360000855993,"url":"https://bjornborg.zendesk.com/api/v2/help_center/en-us/categories/360000855993.json","name":"Size guide","locale":"en-us","html_url":"https://bjornborg.zendesk.com/hc/en-us/categories/360000855993-Size-guide","outdated":false,"position":8,"created_at":"2018-09-11T17:43:38Z","updated_at":"2026-06-03T15:17:09Z","description":"","source_locale":"en-us"}},"position":0},{"id":4407058947858,"label":"Do you have a chat?","body":"<p><strong>You can find our chat if you press the symbol in the lower corner \"Help\".</strong> When we are not online, our chatbot will help you as best as it can.<br> <br>If the chat does not come up when you need us, you are welcome to contact us via email.</p>","section":{"id":360005660039,"url":"https://bjornborg.zendesk.com/api/v2/help_center/en-us/sections/360005660039.json","name":"Contact","locale":"en-us","sorting":"manual","html_url":"https://bjornborg.zendesk.com/hc/en-us/sections/360005660039-Contact","outdated":false,"position":0,"created_at":"2021-04-15T08:46:46Z","updated_at":"2026-04-14T13:03:19Z","category_id":360003111259,"description":"","source_locale":"en-us","theme_template":"section_page","parent_section_id":null,"category":{"id":360003111259,"url":"https://bjornborg.zendesk.com/api/v2/help_center/en-us/categories/360003111259.json","name":"Contact","locale":"en-us","html_url":"https://bjornborg.zendesk.com/hc/en-us/categories/360003111259-Contact","outdated":false,"position":9,"created_at":"2021-04-15T08:45:15Z","updated_at":"2026-06-03T15:17:09Z","description":"","source_locale":"en-us"}},"position":0},{"id":4402140704530,"label":"Why can I not put the product in the shopping cart?","body":"<p><strong>If the product is out of stock, it cannot be added to the shopping cart.</strong></p>\n<p>When many happy shoppers are at the site at the same time the current stock update doesn't always keep up with the fast-paced sales. We work hard to deliver the best possible online shopping experience for all customers but unexpected delays, stock shortages, fulfillment issues and a host of other problems can occur. </p>","section":{"id":4415065899794,"url":"https://bjornborg.zendesk.com/api/v2/help_center/en-us/sections/4415065899794.json","name":"Sale","locale":"en-us","sorting":"manual","html_url":"https://bjornborg.zendesk.com/hc/en-us/sections/4415065899794-Sale","outdated":false,"position":0,"created_at":"2022-01-12T08:42:46Z","updated_at":"2026-06-10T06:37:48Z","category_id":4415065896722,"description":"","source_locale":"en-us","theme_template":"section_page","parent_section_id":null,"category":{"id":4415065896722,"url":"https://bjornborg.zendesk.com/api/v2/help_center/en-us/categories/4415065896722.json","name":"Sale","locale":"en-us","html_url":"https://bjornborg.zendesk.com/hc/en-us/categories/4415065896722-Sale","outdated":false,"position":1,"created_at":"2022-01-12T08:42:20Z","updated_at":"2026-06-10T06:37:48Z","description":"","source_locale":"en-us"}},"position":0},{"id":360021073740,"label":"I want to complain about a product that has not been bought on bjornborg.com.","body":"<p>In order to get your claim handled, <strong>we kindly ask you to contact the store where they were purchased</strong> as a distributor we cannot exchange/judge any complaints from direct customers. <strong>Claims like these need to be handled by the original point of purchase</strong> so please contact the store and they'll help you further. My best advice to you is either to go back to the store or email them.</p>","section":{"id":360001926253,"url":"https://bjornborg.zendesk.com/api/v2/help_center/en-us/sections/360001926253.json","name":"Claims","locale":"en-us","sorting":"manual","html_url":"https://bjornborg.zendesk.com/hc/en-us/sections/360001926253-Claims","outdated":false,"position":0,"created_at":"2018-09-11T12:59:35Z","updated_at":"2026-05-13T12:57:51Z","category_id":360000854893,"description":"","source_locale":"en-us","theme_template":"section_page","parent_section_id":null,"category":{"id":360000854893,"url":"https://bjornborg.zendesk.com/api/v2/help_center/en-us/categories/360000854893.json","name":"Claims","locale":"en-us","html_url":"https://bjornborg.zendesk.com/hc/en-us/categories/360000854893-Claims","outdated":false,"position":6,"created_at":"2018-09-11T12:59:17Z","updated_at":"2026-06-03T15:17:09Z","description":"","source_locale":"en-us"}},"position":0},{"id":360021095459,"label":"Is it possible to buy boxers separately?","body":"<p><strong>Our boxers are only sold in the packaging that you see on the site.</strong> It is not possible to buy a color or a print separately if the product is not sold as a 1-pack.</p>","section":{"id":360001882574,"url":"https://bjornborg.zendesk.com/api/v2/help_center/en-us/sections/360001882574.json","name":"Products","locale":"en-us","sorting":"manual","html_url":"https://bjornborg.zendesk.com/hc/en-us/sections/360001882574-Products","outdated":false,"position":0,"created_at":"2018-09-11T13:01:41Z","updated_at":"2026-05-07T12:39:35Z","category_id":360000854933,"description":"","source_locale":"en-us","theme_template":"section_page","parent_section_id":null,"category":{"id":360000854933,"url":"https://bjornborg.zendesk.com/api/v2/help_center/en-us/categories/360000854933.json","name":"Products","locale":"en-us","html_url":"https://bjornborg.zendesk.com/hc/en-us/categories/360000854933-Products","outdated":false,"position":13,"created_at":"2018-09-11T13:01:29Z","updated_at":"2026-06-03T15:17:09Z","description":"Learn more about the Björn Borg products and brand","source_locale":"en-us"}},"position":0},{"id":360021091039,"label":"Can I call you by phone?","body":"<p><strong>The Björn Borg customer service team handles all support via e-mail and not via telephone.</strong><br><br>If you have questions about your order, please <a href=\"https://www.bjornborg.com/se/kundtjanst/#form\" target=\"_blank\" rel=\"noopener noreferrer\"><strong><span class=\"wysiwyg-underline\">CLICK HERE</span></strong></a> to contact us and we will help you! Our aim is to answer all emails within two working days, 9-16 CET.</p>","section":{"id":360005660039,"url":"https://bjornborg.zendesk.com/api/v2/help_center/en-us/sections/360005660039.json","name":"Contact","locale":"en-us","sorting":"manual","html_url":"https://bjornborg.zendesk.com/hc/en-us/sections/360005660039-Contact","outdated":false,"position":0,"created_at":"2021-04-15T08:46:46Z","updated_at":"2026-04-14T13:03:19Z","category_id":360003111259,"description":"","source_locale":"en-us","theme_template":"section_page","parent_section_id":null,"category":{"id":360003111259,"url":"https://bjornborg.zendesk.com/api/v2/help_center/en-us/categories/360003111259.json","name":"Contact","locale":"en-us","html_url":"https://bjornborg.zendesk.com/hc/en-us/categories/360003111259-Contact","outdated":false,"position":9,"created_at":"2021-04-15T08:45:15Z","updated_at":"2026-06-03T15:17:09Z","description":"","source_locale":"en-us"}},"position":0},{"id":360021090999,"label":"How do I contact you?","body":"<p><strong>Send us a request in the form at the bottom of this page</strong>, or press the small \"Help\" symbol in the bottom corner.</p>\n<p>We aim to respond to all emails within two working days.</p>\n<p><br>We are open and at your service (CET):<br>Monday - Friday 09:00 to 16:00<br>Saturday, Sunday and Swedish public holidays: Closed</p>","section":{"id":360005660039,"url":"https://bjornborg.zendesk.com/api/v2/help_center/en-us/sections/360005660039.json","name":"Contact","locale":"en-us","sorting":"manual","html_url":"https://bjornborg.zendesk.com/hc/en-us/sections/360005660039-Contact","outdated":false,"position":0,"created_at":"2021-04-15T08:46:46Z","updated_at":"2026-04-14T13:03:19Z","category_id":360003111259,"description":"","source_locale":"en-us","theme_template":"section_page","parent_section_id":null,"category":{"id":360003111259,"url":"https://bjornborg.zendesk.com/api/v2/help_center/en-us/categories/360003111259.json","name":"Contact","locale":"en-us","html_url":"https://bjornborg.zendesk.com/hc/en-us/categories/360003111259-Contact","outdated":false,"position":9,"created_at":"2021-04-15T08:45:15Z","updated_at":"2026-06-03T15:17:09Z","description":"","source_locale":"en-us"}},"position":0},{"id":360021090899,"label":"Why Björn Borg products?","body":"<p><strong>We create sports fashion designed</strong> to make people look and feel active and attractive; a promise always kept thanks to our dedication to performance, fabulous fit, and cutting-edge design.</p>","section":{"id":360001882574,"url":"https://bjornborg.zendesk.com/api/v2/help_center/en-us/sections/360001882574.json","name":"Products","locale":"en-us","sorting":"manual","html_url":"https://bjornborg.zendesk.com/hc/en-us/sections/360001882574-Products","outdated":false,"position":0,"created_at":"2018-09-11T13:01:41Z","updated_at":"2026-05-07T12:39:35Z","category_id":360000854933,"description":"","source_locale":"en-us","theme_template":"section_page","parent_section_id":null,"category":{"id":360000854933,"url":"https://bjornborg.zendesk.com/api/v2/help_center/en-us/categories/360000854933.json","name":"Products","locale":"en-us","html_url":"https://bjornborg.zendesk.com/hc/en-us/categories/360000854933-Products","outdated":false,"position":13,"created_at":"2018-09-11T13:01:29Z","updated_at":"2026-06-03T15:17:09Z","description":"Learn more about the Björn Borg products and brand","source_locale":"en-us"}},"position":0},{"id":360021067780,"label":"When will I receive my sale order?","body":"<p><strong>During sale periods unexpected delays, stock shortages, fulfillment issues,</strong> and a host of other problems out of our control may occur, for which we do all in our power to help make into a reasonable and positive experience for our customers. For additional clarification regarding our policies in the webshop, please consult our <a href=\"https://www.bjornborg.com/en/customer-service/terms-conditions/\"><strong>terms and conditions.</strong></a><br><br> </p><p><strong>During Black Friday:</strong> Order processing and delivery time may take longer due to many happy shoppers. We are working hard to process and dispatch all orders in a timely manner!</p>","section":{"id":4415065899794,"url":"https://bjornborg.zendesk.com/api/v2/help_center/en-us/sections/4415065899794.json","name":"Sale","locale":"en-us","sorting":"manual","html_url":"https://bjornborg.zendesk.com/hc/en-us/sections/4415065899794-Sale","outdated":false,"position":0,"created_at":"2022-01-12T08:42:46Z","updated_at":"2026-06-10T06:37:48Z","category_id":4415065896722,"description":"","source_locale":"en-us","theme_template":"section_page","parent_section_id":null,"category":{"id":4415065896722,"url":"https://bjornborg.zendesk.com/api/v2/help_center/en-us/categories/4415065896722.json","name":"Sale","locale":"en-us","html_url":"https://bjornborg.zendesk.com/hc/en-us/categories/4415065896722-Sale","outdated":false,"position":1,"created_at":"2022-01-12T08:42:20Z","updated_at":"2026-06-10T06:37:48Z","description":"","source_locale":"en-us"}},"position":0},{"id":360021090559,"label":"Are your sizes in EU or US standards?","body":"<p><strong>Our sizes are in EU standards. </strong></p>","section":{"id":360001928693,"url":"https://bjornborg.zendesk.com/api/v2/help_center/en-us/sections/360001928693.json","name":"Size guide","locale":"en-us","sorting":"manual","html_url":"https://bjornborg.zendesk.com/hc/en-us/sections/360001928693-Size-guide","outdated":false,"position":0,"created_at":"2018-09-11T17:44:01Z","updated_at":"2025-12-10T14:09:46Z","category_id":360000855993,"description":"","source_locale":"en-us","theme_template":"section_page","parent_section_id":null,"category":{"id":360000855993,"url":"https://bjornborg.zendesk.com/api/v2/help_center/en-us/categories/360000855993.json","name":"Size guide","locale":"en-us","html_url":"https://bjornborg.zendesk.com/hc/en-us/categories/360000855993-Size-guide","outdated":false,"position":8,"created_at":"2018-09-11T17:43:38Z","updated_at":"2026-06-03T15:17:09Z","description":"","source_locale":"en-us"}},"position":0},{"id":360021059899,"label":"Where is my order?","body":"<p><span lang=\"EN-GB\">When your order has been dispatched from our warehouse in Sweden, you have received a shipping confirmation stating your tracking nr along with tracking instructions to the email address you stated with your order. If you cannot find it in your inbox, please check your spam as emails sometimes end up there.</span></p>\n<p> </p>\n<p><span lang=\"EN-GB\"><strong>BUDBEE - </strong>You will receive an SMS with your shipping information, if not, please download their app.<br></span><span lang=\"EN-GB\"><strong>DHL - </strong>Packages sent with DHL have tracking numbers and can be tracked directly on the DHL website.<br></span></p>\n<p><span lang=\"EN-GB\"><strong>UPS -</strong> Packages sent with UPS have tracking numbers and can be tracked directly on the UPS website. <br><br></span><span lang=\"EN-GB\"><strong>If there are no updates in the tracking within 10 days</strong>, please <a href=\"https://www.bjornborg.com/customer-service/#form\" target=\"_blank\" rel=\"noopener noreferrer\">CLICK HERE</a> and contact us so we can help you!</span></p>","section":{"id":360001882454,"url":"https://bjornborg.zendesk.com/api/v2/help_center/en-us/sections/360001882454.json","name":"Shipping & Delivery","locale":"en-us","sorting":"manual","html_url":"https://bjornborg.zendesk.com/hc/en-us/sections/360001882454-Shipping-Delivery","outdated":false,"position":0,"created_at":"2018-09-11T12:48:42Z","updated_at":"2026-05-12T13:16:08Z","category_id":360000842794,"description":"","source_locale":"en-us","theme_template":"section_page","parent_section_id":null,"category":{"id":360000842794,"url":"https://bjornborg.zendesk.com/api/v2/help_center/en-us/categories/360000842794.json","name":"Shipping & Delivery","locale":"en-us","html_url":"https://bjornborg.zendesk.com/hc/en-us/categories/360000842794-Shipping-Delivery","outdated":false,"position":2,"created_at":"2018-09-11T12:48:22Z","updated_at":"2026-06-03T15:17:09Z","description":"Delivery times, shipping methods and costs","source_locale":"en-us"}},"position":5},{"id":360009045314,"label":"Which size is right for me.","body":"<p><strong>To find your perfect fit, please press on a product and then you will find the size guide</strong> at the right hand side of the product image.</p>","section":{"id":360001928693,"url":"https://bjornborg.zendesk.com/api/v2/help_center/en-us/sections/360001928693.json","name":"Size guide","locale":"en-us","sorting":"manual","html_url":"https://bjornborg.zendesk.com/hc/en-us/sections/360001928693-Size-guide","outdated":false,"position":0,"created_at":"2018-09-11T17:44:01Z","updated_at":"2025-12-10T14:09:46Z","category_id":360000855993,"description":"","source_locale":"en-us","theme_template":"section_page","parent_section_id":null,"category":{"id":360000855993,"url":"https://bjornborg.zendesk.com/api/v2/help_center/en-us/categories/360000855993.json","name":"Size guide","locale":"en-us","html_url":"https://bjornborg.zendesk.com/hc/en-us/categories/360000855993-Size-guide","outdated":false,"position":8,"created_at":"2018-09-11T17:43:38Z","updated_at":"2026-06-03T15:17:09Z","description":"","source_locale":"en-us"}},"position":0},{"id":360009033394,"label":"I want to return an item to make an exchange?","body":"<p><strong>If you want to exchange an item, we kindly ask you to place a new order.</strong> We are unable to administrate exchanges in connection to returns in our warehouse. Unfortunately, we cannot apply sale prices to an order placed outside the sale period.</p>\n<p>As stated in our Terms and Conditions: Promotions and discount codes are only valid on new orders and cannot be applied retrospectively. All sale prices are valid only on selected items and current stock within the sales period.</p>","section":{"id":4415065899794,"url":"https://bjornborg.zendesk.com/api/v2/help_center/en-us/sections/4415065899794.json","name":"Sale","locale":"en-us","sorting":"manual","html_url":"https://bjornborg.zendesk.com/hc/en-us/sections/4415065899794-Sale","outdated":false,"position":0,"created_at":"2022-01-12T08:42:46Z","updated_at":"2026-06-10T06:37:48Z","category_id":4415065896722,"description":"","source_locale":"en-us","theme_template":"section_page","parent_section_id":null,"category":{"id":4415065896722,"url":"https://bjornborg.zendesk.com/api/v2/help_center/en-us/categories/4415065896722.json","name":"Sale","locale":"en-us","html_url":"https://bjornborg.zendesk.com/hc/en-us/categories/4415065896722-Sale","outdated":false,"position":1,"created_at":"2022-01-12T08:42:20Z","updated_at":"2026-06-10T06:37:48Z","description":"","source_locale":"en-us"}},"position":0},{"id":360009167193,"label":"I have a discount code that I want to use but it doesn't work?","body":"<p data-start=\"53\" data-end=\"168\"><strong>Discount codes cannot be used on already discounted prices</strong> or in combination with other offers.</p><p data-start=\"170\" data-end=\"301\"> </p>","section":{"id":4415065899794,"url":"https://bjornborg.zendesk.com/api/v2/help_center/en-us/sections/4415065899794.json","name":"Sale","locale":"en-us","sorting":"manual","html_url":"https://bjornborg.zendesk.com/hc/en-us/sections/4415065899794-Sale","outdated":false,"position":0,"created_at":"2022-01-12T08:42:46Z","updated_at":"2026-06-10T06:37:48Z","category_id":4415065896722,"description":"","source_locale":"en-us","theme_template":"section_page","parent_section_id":null,"category":{"id":4415065896722,"url":"https://bjornborg.zendesk.com/api/v2/help_center/en-us/categories/4415065896722.json","name":"Sale","locale":"en-us","html_url":"https://bjornborg.zendesk.com/hc/en-us/categories/4415065896722-Sale","outdated":false,"position":1,"created_at":"2022-01-12T08:42:20Z","updated_at":"2026-06-10T06:37:48Z","description":"","source_locale":"en-us"}},"position":0},{"id":360009167173,"label":"I purchased something just before the sale started, can I get the sale prices on my order?","body":"<div class=\"innerfaqcontainer\">\n<div class=\"panel\">\n<p>In the interest of remaining fair and consistent across the board to all our customers, we do not compensate for products purchased before a sale occurring.</p>\n</div>\n</div>\n<div class=\"clear\"> </div>\n<div class=\"clear\">You can return your order provided that your products still have their original packaging and are unopened if it is underwear.</div>","section":{"id":4415065899794,"url":"https://bjornborg.zendesk.com/api/v2/help_center/en-us/sections/4415065899794.json","name":"Sale","locale":"en-us","sorting":"manual","html_url":"https://bjornborg.zendesk.com/hc/en-us/sections/4415065899794-Sale","outdated":false,"position":0,"created_at":"2022-01-12T08:42:46Z","updated_at":"2026-06-10T06:37:48Z","category_id":4415065896722,"description":"","source_locale":"en-us","theme_template":"section_page","parent_section_id":null,"category":{"id":4415065896722,"url":"https://bjornborg.zendesk.com/api/v2/help_center/en-us/categories/4415065896722.json","name":"Sale","locale":"en-us","html_url":"https://bjornborg.zendesk.com/hc/en-us/categories/4415065896722-Sale","outdated":false,"position":1,"created_at":"2022-01-12T08:42:20Z","updated_at":"2026-06-10T06:37:48Z","description":"","source_locale":"en-us"}},"position":0},{"id":360009166873,"label":"Sustainability","body":"<p><strong>Björn Borg works actively to reduce our carbon footprint</strong> as well as secure good working conditions and respect the human rights of people manufacturing our products.<br><br>For full insight in our sustainability work, check out <strong><a href=\"https://www.bjornborg.com/en/sustainability/\" target=\"_blank\" rel=\"noopener noreferrer\">THIS LINK.</a></strong></p>","section":{"id":360001882654,"url":"https://bjornborg.zendesk.com/api/v2/help_center/en-us/sections/360001882654.json","name":"Sustainability","locale":"en-us","sorting":"manual","html_url":"https://bjornborg.zendesk.com/hc/en-us/sections/360001882654-Sustainability","outdated":false,"position":0,"created_at":"2018-09-11T13:06:55Z","updated_at":"2026-06-11T09:20:25Z","category_id":360000854973,"description":"","source_locale":"en-us","theme_template":"section_page","parent_section_id":null,"category":{"id":360000854973,"url":"https://bjornborg.zendesk.com/api/v2/help_center/en-us/categories/360000854973.json","name":"Sustainability","locale":"en-us","html_url":"https://bjornborg.zendesk.com/hc/en-us/categories/360000854973-Sustainability","outdated":false,"position":14,"created_at":"2018-09-11T13:06:17Z","updated_at":"2026-06-11T09:20:25Z","description":"What does Björn Borg do to contribute to a more sustainable future?","source_locale":"en-us"}},"position":0},{"id":360009166733,"label":"Where can I find your size guide?","body":"<p><strong>To find your perfect fit,</strong> please press on a product and then you will find the size guide at the right hand side of the product image.</p>","section":{"id":360001882574,"url":"https://bjornborg.zendesk.com/api/v2/help_center/en-us/sections/360001882574.json","name":"Products","locale":"en-us","sorting":"manual","html_url":"https://bjornborg.zendesk.com/hc/en-us/sections/360001882574-Products","outdated":false,"position":0,"created_at":"2018-09-11T13:01:41Z","updated_at":"2026-05-07T12:39:35Z","category_id":360000854933,"description":"","source_locale":"en-us","theme_template":"section_page","parent_section_id":null,"category":{"id":360000854933,"url":"https://bjornborg.zendesk.com/api/v2/help_center/en-us/categories/360000854933.json","name":"Products","locale":"en-us","html_url":"https://bjornborg.zendesk.com/hc/en-us/categories/360000854933-Products","outdated":false,"position":13,"created_at":"2018-09-11T13:01:29Z","updated_at":"2026-06-03T15:17:09Z","description":"Learn more about the Björn Borg products and brand","source_locale":"en-us"}},"position":0},{"id":360009166673,"label":"How do I wash my Björn Borgs?","body":"<p><strong>Cotton underwear should not be washed over 40 degrees</strong> nor tumble dried and our performance underwear and sportswear should not be washed over 30 degrees and never with fabric softener or tumble dry.</p>\n<p>We do recommend you to consult the washing instructions in your product for detailed care instructions.</p>","section":{"id":360001882574,"url":"https://bjornborg.zendesk.com/api/v2/help_center/en-us/sections/360001882574.json","name":"Products","locale":"en-us","sorting":"manual","html_url":"https://bjornborg.zendesk.com/hc/en-us/sections/360001882574-Products","outdated":false,"position":0,"created_at":"2018-09-11T13:01:41Z","updated_at":"2026-05-07T12:39:35Z","category_id":360000854933,"description":"","source_locale":"en-us","theme_template":"section_page","parent_section_id":null,"category":{"id":360000854933,"url":"https://bjornborg.zendesk.com/api/v2/help_center/en-us/categories/360000854933.json","name":"Products","locale":"en-us","html_url":"https://bjornborg.zendesk.com/hc/en-us/categories/360000854933-Products","outdated":false,"position":13,"created_at":"2018-09-11T13:01:29Z","updated_at":"2026-06-03T15:17:09Z","description":"Learn more about the Björn Borg products and brand","source_locale":"en-us"}},"position":0},{"id":360009032394,"label":"I want to claim my product / damaged / broken","body":"<p class=\"p1\"><span class=\"wysiwyg-underline\">1. </span><a href=\"https://www.bjornborg.com/returns\"><span class=\"wysiwyg-underline\"><strong>CLICK HERE to register your complaint.</strong> </span></a>We need a photo of the damaged product, where our logo is clearly visible, along with a written description explaining the problem. Do not return the product to us, please keep it until you have received a response from us.</p>\n<p class=\"p2\"> </p>\n<p class=\"p1\">2. Once our customer service has handled and approved your complaint, they will contact you via email.</p>","section":{"id":360001926253,"url":"https://bjornborg.zendesk.com/api/v2/help_center/en-us/sections/360001926253.json","name":"Claims","locale":"en-us","sorting":"manual","html_url":"https://bjornborg.zendesk.com/hc/en-us/sections/360001926253-Claims","outdated":false,"position":0,"created_at":"2018-09-11T12:59:35Z","updated_at":"2026-05-13T12:57:51Z","category_id":360000854893,"description":"","source_locale":"en-us","theme_template":"section_page","parent_section_id":null,"category":{"id":360000854893,"url":"https://bjornborg.zendesk.com/api/v2/help_center/en-us/categories/360000854893.json","name":"Claims","locale":"en-us","html_url":"https://bjornborg.zendesk.com/hc/en-us/categories/360000854893-Claims","outdated":false,"position":6,"created_at":"2018-09-11T12:59:17Z","updated_at":"2026-06-03T15:17:09Z","description":"","source_locale":"en-us"}},"position":0},{"id":360009031734,"label":"What are my payment options?","body":"<p><strong>For your convenience, we offer a wide range of the most popular payment methods</strong> when shopping on our site.</p>\n<ul>\n<li>Card payment - credit or debit card (Visa, Mastercard)</li>\n<li>Klarna invoice - Pay as you wish and keep track of your purchases in the Klarna app.</li>\n<li>Direct Payment (Payment directly through your bank)</li>\n<li>Paypal</li>\n</ul>\n<p>The displayed payment options that you can select at checkout are those that we can offer based on your order information. It might depend on address details, which have to be the same as your registered ones. If the address details are not the registered ones, we will usually only be able to offer prepayment methods.</p>","section":{"id":360001926113,"url":"https://bjornborg.zendesk.com/api/v2/help_center/en-us/sections/360001926113.json","name":"Payment","locale":"en-us","sorting":"manual","html_url":"https://bjornborg.zendesk.com/hc/en-us/sections/360001926113-Payment","outdated":false,"position":0,"created_at":"2018-09-11T12:44:41Z","updated_at":"2025-12-10T15:05:51Z","category_id":360000842694,"description":"","source_locale":"en-us","theme_template":"section_page","parent_section_id":null,"category":{"id":360000842694,"url":"https://bjornborg.zendesk.com/api/v2/help_center/en-us/categories/360000842694.json","name":"Payment","locale":"en-us","html_url":"https://bjornborg.zendesk.com/hc/en-us/categories/360000842694-Payment","outdated":false,"position":7,"created_at":"2018-09-11T12:43:54Z","updated_at":"2026-06-03T15:17:09Z","description":"What payment options are offered?","source_locale":"en-us"}},"position":0},{"id":360009165793,"label":"I have not received my order confirmation.","body":"<p><strong>You should receive an order confirmation within a couple of minutes.</strong> If you have not received this email please check the spam folder of your email account.</p><p>Even though you have not received an order confirmation your order might still have been processed and we, therefore, recommend that you contact our Customer Service before you place another order at our website. <a href=\"https://www.bjornborg.com/kundtjanst/#form\" target=\"_blank\" rel=\"noopener noreferrer\"><strong><span class=\"wysiwyg-underline\">CLICK HERE to contact us!</span></strong></a></p>","section":{"id":360001926013,"url":"https://bjornborg.zendesk.com/api/v2/help_center/en-us/sections/360001926013.json","name":"Ordering","locale":"en-us","sorting":"manual","html_url":"https://bjornborg.zendesk.com/hc/en-us/sections/360001926013-Ordering","outdated":false,"position":0,"created_at":"2018-09-11T12:24:51Z","updated_at":"2026-05-13T13:41:59Z","category_id":360000854773,"description":"","source_locale":"en-us","theme_template":"section_page","parent_section_id":null,"category":{"id":360000854773,"url":"https://bjornborg.zendesk.com/api/v2/help_center/en-us/categories/360000854773.json","name":"Orders","locale":"en-us","html_url":"https://bjornborg.zendesk.com/hc/en-us/categories/360000854773-Orders","outdated":false,"position":3,"created_at":"2018-09-11T12:23:59Z","updated_at":"2026-06-03T15:17:09Z","description":"Info about ordering, promo codes and payment","source_locale":"en-us"}},"position":0},{"id":4416361594258,"label":"My order will not appear on my account.","body":"<p><strong>The order will only appear on your account when it is sent,</strong> provided you were logged in when the purchase was made.</p>","section":{"id":360001926273,"url":"https://bjornborg.zendesk.com/api/v2/help_center/en-us/sections/360001926273.json","name":"Team Borg - membership","locale":"en-us","sorting":"manual","html_url":"https://bjornborg.zendesk.com/hc/en-us/sections/360001926273-Team-Borg-membership","outdated":false,"position":0,"created_at":"2018-09-11T13:11:12Z","updated_at":"2026-04-17T12:41:26Z","category_id":360000854993,"description":"","source_locale":"en-us","theme_template":"section_page","parent_section_id":null,"category":{"id":360000854993,"url":"https://bjornborg.zendesk.com/api/v2/help_center/en-us/categories/360000854993.json","name":"Team Borg - membership","locale":"en-us","html_url":"https://bjornborg.zendesk.com/hc/en-us/categories/360000854993-Team-Borg-membership","outdated":false,"position":4,"created_at":"2018-09-11T13:10:53Z","updated_at":"2026-06-03T15:17:09Z","description":"What are the benefits of being part of Team Borg","source_locale":"en-us"}},"position":1},{"id":360009166193,"label":"How do I know when my order has been shipped?","body":"<p data-start=\"40\" data-end=\"167\"><strong>You will receive a shipping confirmation email with your order details and tracking number once your order has been dispatched.</strong></p><p data-start=\"169\" data-end=\"221\">If you can’t find it, please check your spam folder.</p><p data-start=\"223\" data-end=\"360\" data-is-last-node=\"\" data-is-only-node=\"\">We aim to process and ship all orders within 1–2 business days. During busy periods (e.g. sales or holidays), processing may take longer.</p>","section":{"id":360001882454,"url":"https://bjornborg.zendesk.com/api/v2/help_center/en-us/sections/360001882454.json","name":"Shipping & Delivery","locale":"en-us","sorting":"manual","html_url":"https://bjornborg.zendesk.com/hc/en-us/sections/360001882454-Shipping-Delivery","outdated":false,"position":0,"created_at":"2018-09-11T12:48:42Z","updated_at":"2026-05-12T13:16:08Z","category_id":360000842794,"description":"","source_locale":"en-us","theme_template":"section_page","parent_section_id":null,"category":{"id":360000842794,"url":"https://bjornborg.zendesk.com/api/v2/help_center/en-us/categories/360000842794.json","name":"Shipping & Delivery","locale":"en-us","html_url":"https://bjornborg.zendesk.com/hc/en-us/categories/360000842794-Shipping-Delivery","outdated":false,"position":2,"created_at":"2018-09-11T12:48:22Z","updated_at":"2026-06-03T15:17:09Z","description":"Delivery times, shipping methods and costs","source_locale":"en-us"}},"position":2},{"id":360009165693,"label":"Was my order successful?","body":"<p><strong>If you have not received an order confirmation to your stated email address, please check your spam as emails sometimes end up there for some reason.</strong> Not receiving a confirmation does not always mean that your order was not successful. Please contact our Customer Success Team right <a href=\"https://www.bjornborg.com/customer-service\" target=\"_blank\" rel=\"noopener noreferrer\">here</a> before making another ordering attempt just to be sure. <a href=\"https://www.bjornborg.com/se/kundtjanst/#form\" target=\"_blank\" rel=\"noopener noreferrer\"><span class=\"wysiwyg-underline\"><strong>CLICK HERE</strong></span></a> to contact us!</p>\n<p><strong>If you have been charged/reserved when unsuccessfully attempting to place an order, it will be refunded within 1 - 5 days, so no worries!</strong></p>\n<p> </p>","section":{"id":360001926013,"url":"https://bjornborg.zendesk.com/api/v2/help_center/en-us/sections/360001926013.json","name":"Ordering","locale":"en-us","sorting":"manual","html_url":"https://bjornborg.zendesk.com/hc/en-us/sections/360001926013-Ordering","outdated":false,"position":0,"created_at":"2018-09-11T12:24:51Z","updated_at":"2026-05-13T13:41:59Z","category_id":360000854773,"description":"","source_locale":"en-us","theme_template":"section_page","parent_section_id":null,"category":{"id":360000854773,"url":"https://bjornborg.zendesk.com/api/v2/help_center/en-us/categories/360000854773.json","name":"Orders","locale":"en-us","html_url":"https://bjornborg.zendesk.com/hc/en-us/categories/360000854773-Orders","outdated":false,"position":3,"created_at":"2018-09-11T12:23:59Z","updated_at":"2026-06-03T15:17:09Z","description":"Info about ordering, promo codes and payment","source_locale":"en-us"}},"position":1},{"id":4444498445202,"label":"Will I keep my bonus if I make a return?
","body":"<p><strong>Yes, you will be able to keep your bonus check upon return.</strong> We will notify you via email when your return has been received and what your new bonus check code is.</p>","section":{"id":360001926273,"url":"https://bjornborg.zendesk.com/api/v2/help_center/en-us/sections/360001926273.json","name":"Team Borg - membership","locale":"en-us","sorting":"manual","html_url":"https://bjornborg.zendesk.com/hc/en-us/sections/360001926273-Team-Borg-membership","outdated":false,"position":0,"created_at":"2018-09-11T13:11:12Z","updated_at":"2026-04-17T12:41:26Z","category_id":360000854993,"description":"","source_locale":"en-us","theme_template":"section_page","parent_section_id":null,"category":{"id":360000854993,"url":"https://bjornborg.zendesk.com/api/v2/help_center/en-us/categories/360000854993.json","name":"Team Borg - membership","locale":"en-us","html_url":"https://bjornborg.zendesk.com/hc/en-us/categories/360000854993-Team-Borg-membership","outdated":false,"position":4,"created_at":"2018-09-11T13:10:53Z","updated_at":"2026-06-03T15:17:09Z","description":"What are the benefits of being part of Team Borg","source_locale":"en-us"}},"position":2},{"id":4412546396178,"label":"Refund","body":"<p class=\"p1\"><span style=\"font-family: -apple-system, BlinkMacSystemFont, 'Segoe UI', Helvetica, Arial, sans-serif;\"><strong>We will refund the return amount as soon as we have received the return and checked it at our warehouse in Sweden, it takes about 2-4 weeks from the time you sent the package.</strong> </span>The refund of the return amount is made to the same payment method that you used when you placed the order.<br><br><strong>If you paid via Klarna</strong></p><p class=\"p1\">If your invoice is due within the time frame for our return processing, we ask you to either pay the invoice or contact Klarna to postpone the due date on it. You can also do this via the Klarna app. If you have already chosen to pay your invoice, Klarna will refund the amount for your purchase as soon as the return has been approved by us.</p>","section":{"id":360001925973,"url":"https://bjornborg.zendesk.com/api/v2/help_center/en-us/sections/360001925973.json","name":"Returns","locale":"en-us","sorting":"manual","html_url":"https://bjornborg.zendesk.com/hc/en-us/sections/360001925973-Returns","outdated":false,"position":0,"created_at":"2018-09-11T12:09:45Z","updated_at":"2026-07-11T07:33:34Z","category_id":360000854733,"description":"","source_locale":"en-us","theme_template":"section_page","parent_section_id":null,"category":{"id":360000854733,"url":"https://bjornborg.zendesk.com/api/v2/help_center/en-us/categories/360000854733.json","name":"Returns & Refunds","locale":"en-us","html_url":"https://bjornborg.zendesk.com/hc/en-us/categories/360000854733-Returns-Refunds","outdated":false,"position":5,"created_at":"2018-09-11T12:08:15Z","updated_at":"2026-07-11T07:33:34Z","description":"How to return or exchange a product","source_locale":"en-us"}},"position":5},{"id":360009030914,"label":"How can I be sure that my order went through?","body":"<p><strong>After submitting your order, you will be directed to the order confirmation page</strong>. We recommend you save your order number in case you feel the need to contact Customer Service in regards to your order. In addition, you will receive an email confirmation, usually within minutes. If you cannot find your order confirmation in your inbox, please check your spam as emails sometimes end up there.</p>","section":{"id":360001926013,"url":"https://bjornborg.zendesk.com/api/v2/help_center/en-us/sections/360001926013.json","name":"Ordering","locale":"en-us","sorting":"manual","html_url":"https://bjornborg.zendesk.com/hc/en-us/sections/360001926013-Ordering","outdated":false,"position":0,"created_at":"2018-09-11T12:24:51Z","updated_at":"2026-05-13T13:41:59Z","category_id":360000854773,"description":"","source_locale":"en-us","theme_template":"section_page","parent_section_id":null,"category":{"id":360000854773,"url":"https://bjornborg.zendesk.com/api/v2/help_center/en-us/categories/360000854773.json","name":"Orders","locale":"en-us","html_url":"https://bjornborg.zendesk.com/hc/en-us/categories/360000854773-Orders","outdated":false,"position":3,"created_at":"2018-09-11T12:23:59Z","updated_at":"2026-06-03T15:17:09Z","description":"Info about ordering, promo codes and payment","source_locale":"en-us"}},"position":2},{"id":21486043843218,"label":"My package has been returned, can you resend it?","body":"<p class=\"p1\">Unfortunately, we cannot resend a package that has been returned to us. We will refund you as soon as we receive the return.</p>","section":{"id":360001925973,"url":"https://bjornborg.zendesk.com/api/v2/help_center/en-us/sections/360001925973.json","name":"Returns","locale":"en-us","sorting":"manual","html_url":"https://bjornborg.zendesk.com/hc/en-us/sections/360001925973-Returns","outdated":false,"position":0,"created_at":"2018-09-11T12:09:45Z","updated_at":"2026-07-11T07:33:34Z","category_id":360000854733,"description":"","source_locale":"en-us","theme_template":"section_page","parent_section_id":null,"category":{"id":360000854733,"url":"https://bjornborg.zendesk.com/api/v2/help_center/en-us/categories/360000854733.json","name":"Returns & Refunds","locale":"en-us","html_url":"https://bjornborg.zendesk.com/hc/en-us/categories/360000854733-Returns-Refunds","outdated":false,"position":5,"created_at":"2018-09-11T12:08:15Z","updated_at":"2026-07-11T07:33:34Z","description":"How to return or exchange a product","source_locale":"en-us"}},"position":6},{"id":4444472785554,"label":"For how long is my bonus check valid?
","body":"<p><strong>Your bonus check is valid for 6 months.</strong></p>","section":{"id":360001926273,"url":"https://bjornborg.zendesk.com/api/v2/help_center/en-us/sections/360001926273.json","name":"Team Borg - membership","locale":"en-us","sorting":"manual","html_url":"https://bjornborg.zendesk.com/hc/en-us/sections/360001926273-Team-Borg-membership","outdated":false,"position":0,"created_at":"2018-09-11T13:11:12Z","updated_at":"2026-04-17T12:41:26Z","category_id":360000854993,"description":"","source_locale":"en-us","theme_template":"section_page","parent_section_id":null,"category":{"id":360000854993,"url":"https://bjornborg.zendesk.com/api/v2/help_center/en-us/categories/360000854993.json","name":"Team Borg - membership","locale":"en-us","html_url":"https://bjornborg.zendesk.com/hc/en-us/categories/360000854993-Team-Borg-membership","outdated":false,"position":4,"created_at":"2018-09-11T13:10:53Z","updated_at":"2026-06-03T15:17:09Z","description":"What are the benefits of being part of Team Borg","source_locale":"en-us"}},"position":3},{"id":360009072154,"label":"Can't place order?","body":"<p class=\"\" data-start=\"80\" data-end=\"143\"><strong data-start=\"80\" data-end=\"143\">Having trouble placing your order? Try the following steps:</strong></p>\n<ul data-start=\"145\" data-end=\"563\">\n<li class=\"\" data-start=\"145\" data-end=\"246\">\n<p class=\"\" data-start=\"147\" data-end=\"246\">Refresh the page or try placing your order from another device (like a mobile phone or computer).</p>\n</li>\n<li class=\"\" data-start=\"247\" data-end=\"345\">\n<p class=\"\" data-start=\"249\" data-end=\"345\">If the issue continues, switch to another browser. Our site works best with <strong data-start=\"325\" data-end=\"342\">Google Chrome</strong>.</p>\n</li>\n<li class=\"\" data-start=\"346\" data-end=\"453\">\n<p class=\"\" data-start=\"348\" data-end=\"453\">Try a different payment method. For example, if you used invoice last time, try paying by card instead.</p>\n</li>\n<li class=\"\" data-start=\"454\" data-end=\"563\">\n<p class=\"\" data-start=\"456\" data-end=\"563\">Still not working? <a class=\"\" href=\"https://www.bjornborg.com/se/kundtjanst/#form\" target=\"_new\" rel=\"noopener\" data-start=\"475\" data-end=\"539\">Contact us here</a> and we’ll help you out!</p>\n</li>\n</ul>\n<p class=\"\" data-start=\"565\" data-end=\"615\"><strong data-start=\"565\" data-end=\"615\">If money was withdrawn despite a failed order:</strong></p>\n<ul data-start=\"617\" data-end=\"824\">\n<li class=\"\" data-start=\"617\" data-end=\"721\">\n<p class=\"\" data-start=\"619\" data-end=\"721\">The amount will be automatically refunded within <strong data-start=\"668\" data-end=\"689\">1–5 business days</strong>, or adjusted on your invoice.</p>\n</li>\n<li class=\"\" data-start=\"722\" data-end=\"824\">\n<p class=\"\" data-start=\"724\" data-end=\"824\">If the refund takes longer, please reach out to your <strong data-start=\"777\" data-end=\"785\">bank</strong> for details on their processing times.</p>\n</li>\n</ul>","section":{"id":360001926013,"url":"https://bjornborg.zendesk.com/api/v2/help_center/en-us/sections/360001926013.json","name":"Ordering","locale":"en-us","sorting":"manual","html_url":"https://bjornborg.zendesk.com/hc/en-us/sections/360001926013-Ordering","outdated":false,"position":0,"created_at":"2018-09-11T12:24:51Z","updated_at":"2026-05-13T13:41:59Z","category_id":360000854773,"description":"","source_locale":"en-us","theme_template":"section_page","parent_section_id":null,"category":{"id":360000854773,"url":"https://bjornborg.zendesk.com/api/v2/help_center/en-us/categories/360000854773.json","name":"Orders","locale":"en-us","html_url":"https://bjornborg.zendesk.com/hc/en-us/categories/360000854773-Orders","outdated":false,"position":3,"created_at":"2018-09-11T12:23:59Z","updated_at":"2026-06-03T15:17:09Z","description":"Info about ordering, promo codes and payment","source_locale":"en-us"}},"position":3},{"id":8367561907858,"label":"Can I combine 2 orders?","body":"<p><strong>Unfortunately, it is not possible</strong> to combine 2 placed orders. These will be sent in separate packages.</p>","section":{"id":360001926013,"url":"https://bjornborg.zendesk.com/api/v2/help_center/en-us/sections/360001926013.json","name":"Ordering","locale":"en-us","sorting":"manual","html_url":"https://bjornborg.zendesk.com/hc/en-us/sections/360001926013-Ordering","outdated":false,"position":0,"created_at":"2018-09-11T12:24:51Z","updated_at":"2026-05-13T13:41:59Z","category_id":360000854773,"description":"","source_locale":"en-us","theme_template":"section_page","parent_section_id":null,"category":{"id":360000854773,"url":"https://bjornborg.zendesk.com/api/v2/help_center/en-us/categories/360000854773.json","name":"Orders","locale":"en-us","html_url":"https://bjornborg.zendesk.com/hc/en-us/categories/360000854773-Orders","outdated":false,"position":3,"created_at":"2018-09-11T12:23:59Z","updated_at":"2026-06-03T15:17:09Z","description":"Info about ordering, promo codes and payment","source_locale":"en-us"}},"position":4},{"id":4444470502546,"label":"How much do I need to spend to get a bonus check?
","body":"<p>To get a bonus check you need to reach <strong>1000 Points = 100€ / 100$ / 100£.</strong></p>","section":{"id":360001926273,"url":"https://bjornborg.zendesk.com/api/v2/help_center/en-us/sections/360001926273.json","name":"Team Borg - membership","locale":"en-us","sorting":"manual","html_url":"https://bjornborg.zendesk.com/hc/en-us/sections/360001926273-Team-Borg-membership","outdated":false,"position":0,"created_at":"2018-09-11T13:11:12Z","updated_at":"2026-04-17T12:41:26Z","category_id":360000854993,"description":"","source_locale":"en-us","theme_template":"section_page","parent_section_id":null,"category":{"id":360000854993,"url":"https://bjornborg.zendesk.com/api/v2/help_center/en-us/categories/360000854993.json","name":"Team Borg - membership","locale":"en-us","html_url":"https://bjornborg.zendesk.com/hc/en-us/categories/360000854993-Team-Borg-membership","outdated":false,"position":4,"created_at":"2018-09-11T13:10:53Z","updated_at":"2026-06-03T15:17:09Z","description":"What are the benefits of being part of Team Borg","source_locale":"en-us"}},"position":4},{"id":360021073020,"label":"Delivery time.","body":"<section dir=\"auto\" data-turn-id=\"request-WEB:d3eaa3c1-ef0d-497f-8d34-4ffa8630a3cc-15\" data-testid=\"conversation-turn-32\" data-scroll-anchor=\"false\" data-turn=\"assistant\"><div><div>\n<div><div dir=\"auto\" tabindex=\"0\" data-message-author-role=\"assistant\" data-message-id=\"6ed8085c-e0b4-438a-b6cc-313b579edc9a\" data-message-model-slug=\"gpt-5-3-mini\" data-turn-start-message=\"true\"><div><div>\n<p data-start=\"83\" data-end=\"147\"><strong>Your order is shipped within 1–2 days (1–3 days after holidays).</strong></p>\n<p data-start=\"149\" data-end=\"271\">Standard delivery takes 3–10 business days (Mon–Fri) after dispatch from our warehouse in Sweden, depending on the market.</p>\n<p data-start=\"273\" data-end=\"405\"><strong>All orders are trackable via DHL/UPS/Bring/Budbee/Instabox. You will receive a tracking number by email once your order has shipped.</strong></p>\n<p data-start=\"407\" data-end=\"500\" data-is-last-node=\"\" data-is-only-node=\"\">Delivery times are estimates and may be longer during peak seasons (e.g. public holidays or sales).</p>\n</div></div></div></div>\n<div> </div>\n<div><div> </div></div>\n</div></div></section><div aria-hidden=\"true\"> </div>","section":{"id":360001882454,"url":"https://bjornborg.zendesk.com/api/v2/help_center/en-us/sections/360001882454.json","name":"Shipping & Delivery","locale":"en-us","sorting":"manual","html_url":"https://bjornborg.zendesk.com/hc/en-us/sections/360001882454-Shipping-Delivery","outdated":false,"position":0,"created_at":"2018-09-11T12:48:42Z","updated_at":"2026-05-12T13:16:08Z","category_id":360000842794,"description":"","source_locale":"en-us","theme_template":"section_page","parent_section_id":null,"category":{"id":360000842794,"url":"https://bjornborg.zendesk.com/api/v2/help_center/en-us/categories/360000842794.json","name":"Shipping & Delivery","locale":"en-us","html_url":"https://bjornborg.zendesk.com/hc/en-us/categories/360000842794-Shipping-Delivery","outdated":false,"position":2,"created_at":"2018-09-11T12:48:22Z","updated_at":"2026-06-03T15:17:09Z","description":"Delivery times, shipping methods and costs","source_locale":"en-us"}},"position":0},{"id":4444462855826,"label":"My order will not appear on my account.","body":"<p><strong>The order will only appear on your account when it is sent,</strong> provided you were logged in when the purchase was made.</p>","section":{"id":360001926013,"url":"https://bjornborg.zendesk.com/api/v2/help_center/en-us/sections/360001926013.json","name":"Ordering","locale":"en-us","sorting":"manual","html_url":"https://bjornborg.zendesk.com/hc/en-us/sections/360001926013-Ordering","outdated":false,"position":0,"created_at":"2018-09-11T12:24:51Z","updated_at":"2026-05-13T13:41:59Z","category_id":360000854773,"description":"","source_locale":"en-us","theme_template":"section_page","parent_section_id":null,"category":{"id":360000854773,"url":"https://bjornborg.zendesk.com/api/v2/help_center/en-us/categories/360000854773.json","name":"Orders","locale":"en-us","html_url":"https://bjornborg.zendesk.com/hc/en-us/categories/360000854773-Orders","outdated":false,"position":3,"created_at":"2018-09-11T12:23:59Z","updated_at":"2026-06-03T15:17:09Z","description":"Info about ordering, promo codes and payment","source_locale":"en-us"}},"position":5},{"id":4444384044434,"label":"How do I collect bonus points?
","body":"<p>As a TEAM BORG member, you´ll get a 5% bonus on everything you shop. 
1€ / 1$ / 1£ = 10 points.
</p>\n<p>1000 points = 1 voucher á €5.00
</p>","section":{"id":360001926273,"url":"https://bjornborg.zendesk.com/api/v2/help_center/en-us/sections/360001926273.json","name":"Team Borg - membership","locale":"en-us","sorting":"manual","html_url":"https://bjornborg.zendesk.com/hc/en-us/sections/360001926273-Team-Borg-membership","outdated":false,"position":0,"created_at":"2018-09-11T13:11:12Z","updated_at":"2026-04-17T12:41:26Z","category_id":360000854993,"description":"","source_locale":"en-us","theme_template":"section_page","parent_section_id":null,"category":{"id":360000854993,"url":"https://bjornborg.zendesk.com/api/v2/help_center/en-us/categories/360000854993.json","name":"Team Borg - membership","locale":"en-us","html_url":"https://bjornborg.zendesk.com/hc/en-us/categories/360000854993-Team-Borg-membership","outdated":false,"position":4,"created_at":"2018-09-11T13:10:53Z","updated_at":"2026-06-03T15:17:09Z","description":"What are the benefits of being part of Team Borg","source_locale":"en-us"}},"position":5},{"id":4444401601810,"label":"How does the membership levels affect me?
","body":"<p>When a bonus voucher is created, 1000p is removed per each bonus check. But you keep your total bonus that governs what membership level you are at.</p>","section":{"id":360001926273,"url":"https://bjornborg.zendesk.com/api/v2/help_center/en-us/sections/360001926273.json","name":"Team Borg - membership","locale":"en-us","sorting":"manual","html_url":"https://bjornborg.zendesk.com/hc/en-us/sections/360001926273-Team-Borg-membership","outdated":false,"position":0,"created_at":"2018-09-11T13:11:12Z","updated_at":"2026-04-17T12:41:26Z","category_id":360000854993,"description":"","source_locale":"en-us","theme_template":"section_page","parent_section_id":null,"category":{"id":360000854993,"url":"https://bjornborg.zendesk.com/api/v2/help_center/en-us/categories/360000854993.json","name":"Team Borg - membership","locale":"en-us","html_url":"https://bjornborg.zendesk.com/hc/en-us/categories/360000854993-Team-Borg-membership","outdated":false,"position":4,"created_at":"2018-09-11T13:10:53Z","updated_at":"2026-06-03T15:17:09Z","description":"What are the benefits of being part of Team Borg","source_locale":"en-us"}},"position":6},{"id":4416377549714,"label":"Is it possible to add more products to an order?","body":"<p><strong>It is not possible</strong> to add something to an already placed order.</p>","section":{"id":360001926013,"url":"https://bjornborg.zendesk.com/api/v2/help_center/en-us/sections/360001926013.json","name":"Ordering","locale":"en-us","sorting":"manual","html_url":"https://bjornborg.zendesk.com/hc/en-us/sections/360001926013-Ordering","outdated":false,"position":0,"created_at":"2018-09-11T12:24:51Z","updated_at":"2026-05-13T13:41:59Z","category_id":360000854773,"description":"","source_locale":"en-us","theme_template":"section_page","parent_section_id":null,"category":{"id":360000854773,"url":"https://bjornborg.zendesk.com/api/v2/help_center/en-us/categories/360000854773.json","name":"Orders","locale":"en-us","html_url":"https://bjornborg.zendesk.com/hc/en-us/categories/360000854773-Orders","outdated":false,"position":3,"created_at":"2018-09-11T12:23:59Z","updated_at":"2026-06-03T15:17:09Z","description":"Info about ordering, promo codes and payment","source_locale":"en-us"}},"position":6},{"id":4444294372370,"label":"Can I change the delivery method?","body":"<p>Unfortunately, we have no technical possibility to change the delivery method in your order afterward.</p>","section":{"id":360001882454,"url":"https://bjornborg.zendesk.com/api/v2/help_center/en-us/sections/360001882454.json","name":"Shipping & Delivery","locale":"en-us","sorting":"manual","html_url":"https://bjornborg.zendesk.com/hc/en-us/sections/360001882454-Shipping-Delivery","outdated":false,"position":0,"created_at":"2018-09-11T12:48:42Z","updated_at":"2026-05-12T13:16:08Z","category_id":360000842794,"description":"","source_locale":"en-us","theme_template":"section_page","parent_section_id":null,"category":{"id":360000842794,"url":"https://bjornborg.zendesk.com/api/v2/help_center/en-us/categories/360000842794.json","name":"Shipping & Delivery","locale":"en-us","html_url":"https://bjornborg.zendesk.com/hc/en-us/categories/360000842794-Shipping-Delivery","outdated":false,"position":2,"created_at":"2018-09-11T12:48:22Z","updated_at":"2026-06-03T15:17:09Z","description":"Delivery times, shipping methods and costs","source_locale":"en-us"}},"position":8},{"id":360021073620,"label":"I don't want to receive the newsletter.","body":"<p><strong>At the bottom of a received newsletter there is a link you can click to unsubscribe from our newsletter.</strong> If this does not work, please send us a message here in the widget and we will help you.</p>","section":{"id":360001926273,"url":"https://bjornborg.zendesk.com/api/v2/help_center/en-us/sections/360001926273.json","name":"Team Borg - membership","locale":"en-us","sorting":"manual","html_url":"https://bjornborg.zendesk.com/hc/en-us/sections/360001926273-Team-Borg-membership","outdated":false,"position":0,"created_at":"2018-09-11T13:11:12Z","updated_at":"2026-04-17T12:41:26Z","category_id":360000854993,"description":"","source_locale":"en-us","theme_template":"section_page","parent_section_id":null,"category":{"id":360000854993,"url":"https://bjornborg.zendesk.com/api/v2/help_center/en-us/categories/360000854993.json","name":"Team Borg - membership","locale":"en-us","html_url":"https://bjornborg.zendesk.com/hc/en-us/categories/360000854993-Team-Borg-membership","outdated":false,"position":4,"created_at":"2018-09-11T13:10:53Z","updated_at":"2026-06-03T15:17:09Z","description":"What are the benefits of being part of Team Borg","source_locale":"en-us"}},"position":7},{"id":360021090819,"label":"I have a discount code - how do I apply this?","body":"<ol>\n<li data-list-item-id=\"e7ddecaf6306ee7e7eee12c6fc81895dd\">Enter the valid discount code in the discount code field at checkout.</li>\n<li data-list-item-id=\"e51f7675b2be3ed9d3dbfefc3ce595993\">Click \"Add+\"</li>\n<li data-list-item-id=\"eb9b8430ffec356602ffe8a0575267d15\">Check the sum of your order has been adjusted in accordance with your discount code. </li>\n<li data-list-item-id=\"e7255b88589e89997e51fdef41c891944\">Proceed to payment</li>\n</ol>","section":{"id":360001926013,"url":"https://bjornborg.zendesk.com/api/v2/help_center/en-us/sections/360001926013.json","name":"Ordering","locale":"en-us","sorting":"manual","html_url":"https://bjornborg.zendesk.com/hc/en-us/sections/360001926013-Ordering","outdated":false,"position":0,"created_at":"2018-09-11T12:24:51Z","updated_at":"2026-05-13T13:41:59Z","category_id":360000854773,"description":"","source_locale":"en-us","theme_template":"section_page","parent_section_id":null,"category":{"id":360000854773,"url":"https://bjornborg.zendesk.com/api/v2/help_center/en-us/categories/360000854773.json","name":"Orders","locale":"en-us","html_url":"https://bjornborg.zendesk.com/hc/en-us/categories/360000854773-Orders","outdated":false,"position":3,"created_at":"2018-09-11T12:23:59Z","updated_at":"2026-06-03T15:17:09Z","description":"Info about ordering, promo codes and payment","source_locale":"en-us"}},"position":7},{"id":4416361489170,"label":"What should I write in the second address field at checkout?","body":"<p><strong>In addition to the mandatory address fields marked with (*), you have the option of entering additional information</strong> in the second address field. This is available for any other information that is necessary for or facilitates delivery, for example:</p>\n<p>Company name</p>\n<p>Apartmentnumber</p>\n<p>c / o</p>\n<p>If you have a short and simple delivery address, you can leave the field blank as it is not mandatory.</p>","section":{"id":360001882454,"url":"https://bjornborg.zendesk.com/api/v2/help_center/en-us/sections/360001882454.json","name":"Shipping & Delivery","locale":"en-us","sorting":"manual","html_url":"https://bjornborg.zendesk.com/hc/en-us/sections/360001882454-Shipping-Delivery","outdated":false,"position":0,"created_at":"2018-09-11T12:48:42Z","updated_at":"2026-05-12T13:16:08Z","category_id":360000842794,"description":"","source_locale":"en-us","theme_template":"section_page","parent_section_id":null,"category":{"id":360000842794,"url":"https://bjornborg.zendesk.com/api/v2/help_center/en-us/categories/360000842794.json","name":"Shipping & Delivery","locale":"en-us","html_url":"https://bjornborg.zendesk.com/hc/en-us/categories/360000842794-Shipping-Delivery","outdated":false,"position":2,"created_at":"2018-09-11T12:48:22Z","updated_at":"2026-06-03T15:17:09Z","description":"Delivery times, shipping methods and costs","source_locale":"en-us"}},"position":9},{"id":4414419436818,"label":"How long does a return take?","body":"<p><strong>Returns take app. 2-4 weeks.</strong><br>Returns are first shipped to our return hub in Germany before being sent collectively to our final destination warehouse in Sweden. The tracking link will only show when your returned order has arrived in the German hub.</p><p> </p><p> </p>","section":{"id":360001925973,"url":"https://bjornborg.zendesk.com/api/v2/help_center/en-us/sections/360001925973.json","name":"Returns","locale":"en-us","sorting":"manual","html_url":"https://bjornborg.zendesk.com/hc/en-us/sections/360001925973-Returns","outdated":false,"position":0,"created_at":"2018-09-11T12:09:45Z","updated_at":"2026-07-11T07:33:34Z","category_id":360000854733,"description":"","source_locale":"en-us","theme_template":"section_page","parent_section_id":null,"category":{"id":360000854733,"url":"https://bjornborg.zendesk.com/api/v2/help_center/en-us/categories/360000854733.json","name":"Returns & Refunds","locale":"en-us","html_url":"https://bjornborg.zendesk.com/hc/en-us/categories/360000854733-Returns-Refunds","outdated":false,"position":5,"created_at":"2018-09-11T12:08:15Z","updated_at":"2026-07-11T07:33:34Z","description":"How to return or exchange a product","source_locale":"en-us"}},"position":9},{"id":360009033094,"label":"I can't log in to my account?","body":"<p>If you have forgotten your password, click in the right corner on the little figure.<br>You will then find a \"Reset password\" bottom.<br><br></p>\n<p>You will receive an email to your registered email address containing a link to reset your password. If you can't find the email in your inbox, please check your spam. Please allow a couple of minutes before the email lands.</p>\n<p>Please be sure you are on the right country site when you request your password.</p>","section":{"id":360001926273,"url":"https://bjornborg.zendesk.com/api/v2/help_center/en-us/sections/360001926273.json","name":"Team Borg - membership","locale":"en-us","sorting":"manual","html_url":"https://bjornborg.zendesk.com/hc/en-us/sections/360001926273-Team-Borg-membership","outdated":false,"position":0,"created_at":"2018-09-11T13:11:12Z","updated_at":"2026-04-17T12:41:26Z","category_id":360000854993,"description":"","source_locale":"en-us","theme_template":"section_page","parent_section_id":null,"category":{"id":360000854993,"url":"https://bjornborg.zendesk.com/api/v2/help_center/en-us/categories/360000854993.json","name":"Team Borg - membership","locale":"en-us","html_url":"https://bjornborg.zendesk.com/hc/en-us/categories/360000854993-Team-Borg-membership","outdated":false,"position":4,"created_at":"2018-09-11T13:10:53Z","updated_at":"2026-06-03T15:17:09Z","description":"What are the benefits of being part of Team Borg","source_locale":"en-us"}},"position":8},{"id":360009031314,"label":"I forgot to use my discount code?","body":"<p>We are unable to apply discounts after your order has been placed.</p>","section":{"id":360001926013,"url":"https://bjornborg.zendesk.com/api/v2/help_center/en-us/sections/360001926013.json","name":"Ordering","locale":"en-us","sorting":"manual","html_url":"https://bjornborg.zendesk.com/hc/en-us/sections/360001926013-Ordering","outdated":false,"position":0,"created_at":"2018-09-11T12:24:51Z","updated_at":"2026-05-13T13:41:59Z","category_id":360000854773,"description":"","source_locale":"en-us","theme_template":"section_page","parent_section_id":null,"category":{"id":360000854773,"url":"https://bjornborg.zendesk.com/api/v2/help_center/en-us/categories/360000854773.json","name":"Orders","locale":"en-us","html_url":"https://bjornborg.zendesk.com/hc/en-us/categories/360000854773-Orders","outdated":false,"position":3,"created_at":"2018-09-11T12:23:59Z","updated_at":"2026-06-03T15:17:09Z","description":"Info about ordering, promo codes and payment","source_locale":"en-us"}},"position":8},{"id":4416361330834,"label":"A product is missing in my delivery.","body":"<p>Please <strong><a href=\"https://www.bjornborg.com/customer-service/#form\">contact us, CLICK HERE</a> </strong>and we will help correct the problem.<br>Remember to enter your order number for fast and efficient handling of your case.</p>","section":{"id":360001882454,"url":"https://bjornborg.zendesk.com/api/v2/help_center/en-us/sections/360001882454.json","name":"Shipping & Delivery","locale":"en-us","sorting":"manual","html_url":"https://bjornborg.zendesk.com/hc/en-us/sections/360001882454-Shipping-Delivery","outdated":false,"position":0,"created_at":"2018-09-11T12:48:42Z","updated_at":"2026-05-12T13:16:08Z","category_id":360000842794,"description":"","source_locale":"en-us","theme_template":"section_page","parent_section_id":null,"category":{"id":360000842794,"url":"https://bjornborg.zendesk.com/api/v2/help_center/en-us/categories/360000842794.json","name":"Shipping & Delivery","locale":"en-us","html_url":"https://bjornborg.zendesk.com/hc/en-us/categories/360000842794-Shipping-Delivery","outdated":false,"position":2,"created_at":"2018-09-11T12:48:22Z","updated_at":"2026-06-03T15:17:09Z","description":"Delivery times, shipping methods and costs","source_locale":"en-us"}},"position":10},{"id":360009032954,"label":"How can I create an account?","body":"<p><strong>Creating your own account on bjornborg.com is easy. To register your information, simply <a href=\"https://www.bjornborg.com/customer/account/login/\" target=\"_blank\" rel=\"noopener noreferrer\">click here</a> or follow the prompts when placing an online order.</strong> Opening an account offers you a safe and convenient way to shop, track your orders and receive emails about your order. <br><br>Björn Borg values your privacy. Please <a href=\"https://www.bjornborg.com/customer-service/privacy-policy\" target=\"_blank\" rel=\"noopener noreferrer\">click here</a> to review our Privacy Policy. Your unique account user name is the email address used when creating the account and/or placing the order.</p>","section":{"id":360001926273,"url":"https://bjornborg.zendesk.com/api/v2/help_center/en-us/sections/360001926273.json","name":"Team Borg - membership","locale":"en-us","sorting":"manual","html_url":"https://bjornborg.zendesk.com/hc/en-us/sections/360001926273-Team-Borg-membership","outdated":false,"position":0,"created_at":"2018-09-11T13:11:12Z","updated_at":"2026-04-17T12:41:26Z","category_id":360000854993,"description":"","source_locale":"en-us","theme_template":"section_page","parent_section_id":null,"category":{"id":360000854993,"url":"https://bjornborg.zendesk.com/api/v2/help_center/en-us/categories/360000854993.json","name":"Team Borg - membership","locale":"en-us","html_url":"https://bjornborg.zendesk.com/hc/en-us/categories/360000854993-Team-Borg-membership","outdated":false,"position":4,"created_at":"2018-09-11T13:10:53Z","updated_at":"2026-06-03T15:17:09Z","description":"What are the benefits of being part of Team Borg","source_locale":"en-us"}},"position":9},{"id":360009031254,"label":"How do I apply my discount code?","body":"<p><strong>First double check the code is correct and valid</strong> - please note that promotion codes cannot be used with discounted items or in combination with other offers.</p>\n<p><strong>How to apply your promotion code:</strong></p>\n<p>1. Enter the valid promotion code in the promotional code box \"<em>Got promotion code or giftcard?</em> at checkout<br>2. Click \"+Add<em>\"</em><br>3. Check the sum of your order has been adjusted in accordance with the promotional offer<br>4. Proceed to payment<br><br></p>\n<p class=\"wysiwyg-text-align-left\"><img src=\"https://bjornborg.zendesk.com/hc/article_attachments/15127064533522\" alt=\"Screen Shot 2023-11-16 at 14.39.59.png\" width=\"255\" height=\"145\"></p>","section":{"id":360001926013,"url":"https://bjornborg.zendesk.com/api/v2/help_center/en-us/sections/360001926013.json","name":"Ordering","locale":"en-us","sorting":"manual","html_url":"https://bjornborg.zendesk.com/hc/en-us/sections/360001926013-Ordering","outdated":false,"position":0,"created_at":"2018-09-11T12:24:51Z","updated_at":"2026-05-13T13:41:59Z","category_id":360000854773,"description":"","source_locale":"en-us","theme_template":"section_page","parent_section_id":null,"category":{"id":360000854773,"url":"https://bjornborg.zendesk.com/api/v2/help_center/en-us/categories/360000854773.json","name":"Orders","locale":"en-us","html_url":"https://bjornborg.zendesk.com/hc/en-us/categories/360000854773-Orders","outdated":false,"position":3,"created_at":"2018-09-11T12:23:59Z","updated_at":"2026-06-03T15:17:09Z","description":"Info about ordering, promo codes and payment","source_locale":"en-us"}},"position":9},{"id":4416377836434,"label":"How can I track my package?","body":"<p><strong>Once your order has been shipped, you can track your package by:</strong></p><ul>\n<li data-list-item-id=\"e2fd4359296d3f9613e4a2be3c41336df\">\n<strong>DHL / Bring:</strong> Click on the tracking link in the email that contains your shipping confirmation.</li>\n<li data-list-item-id=\"e5fff874aaf9560e13ae3b1947d095cb7\">\n<strong>Budbee / Instabox: </strong>Enter the Budbee / Instabox app to track your package.</li>\n<li data-list-item-id=\"ec49ffd7dfccc208f162ce588c122611f\">\n<a href=\"https://www.bjornborg.com/customer-service/#form\"><strong>CLICK HERE</strong></a> to contact our customer service for more information about your order.</li>\n</ul>","section":{"id":360001882454,"url":"https://bjornborg.zendesk.com/api/v2/help_center/en-us/sections/360001882454.json","name":"Shipping & Delivery","locale":"en-us","sorting":"manual","html_url":"https://bjornborg.zendesk.com/hc/en-us/sections/360001882454-Shipping-Delivery","outdated":false,"position":0,"created_at":"2018-09-11T12:48:42Z","updated_at":"2026-05-12T13:16:08Z","category_id":360000842794,"description":"","source_locale":"en-us","theme_template":"section_page","parent_section_id":null,"category":{"id":360000842794,"url":"https://bjornborg.zendesk.com/api/v2/help_center/en-us/categories/360000842794.json","name":"Shipping & Delivery","locale":"en-us","html_url":"https://bjornborg.zendesk.com/hc/en-us/categories/360000842794-Shipping-Delivery","outdated":false,"position":2,"created_at":"2018-09-11T12:48:22Z","updated_at":"2026-06-03T15:17:09Z","description":"Delivery times, shipping methods and costs","source_locale":"en-us"}},"position":4},{"id":360021073320,"label":"Can I return an item in a Björn Borg store?","body":"<p><strong>Unfortunately, online orders cannot be returned in physical stores. </strong>Returns must be sent back to us.</p>","section":{"id":360001925973,"url":"https://bjornborg.zendesk.com/api/v2/help_center/en-us/sections/360001925973.json","name":"Returns","locale":"en-us","sorting":"manual","html_url":"https://bjornborg.zendesk.com/hc/en-us/sections/360001925973-Returns","outdated":false,"position":0,"created_at":"2018-09-11T12:09:45Z","updated_at":"2026-07-11T07:33:34Z","category_id":360000854733,"description":"","source_locale":"en-us","theme_template":"section_page","parent_section_id":null,"category":{"id":360000854733,"url":"https://bjornborg.zendesk.com/api/v2/help_center/en-us/categories/360000854733.json","name":"Returns & Refunds","locale":"en-us","html_url":"https://bjornborg.zendesk.com/hc/en-us/categories/360000854733-Returns-Refunds","outdated":false,"position":5,"created_at":"2018-09-11T12:08:15Z","updated_at":"2026-07-11T07:33:34Z","description":"How to return or exchange a product","source_locale":"en-us"}},"position":11},{"id":360009033014,"label":"Why should I create an account?","body":"<p><strong>Enjoy the advantages of your own account at bjornborg.com:</strong></p>\n<p>- Order History</p>\n<p>- Faster and Easier Checkout. Configure your billing and shipping information to make checkouts a breeze.</p>\n<p>- News &amp; Exclusive Offers.</p>\n<p>Sign up to receive email updates on special promotions, sales alerts, new product announcements, gift ideas, and more! Sign up right <a href=\"https://www.bjornborg.com/customer/account/login/\" target=\"_blank\" rel=\"noopener noreferrer\">here</a></p>\n<p> </p>","section":{"id":360001926273,"url":"https://bjornborg.zendesk.com/api/v2/help_center/en-us/sections/360001926273.json","name":"Team Borg - membership","locale":"en-us","sorting":"manual","html_url":"https://bjornborg.zendesk.com/hc/en-us/sections/360001926273-Team-Borg-membership","outdated":false,"position":0,"created_at":"2018-09-11T13:11:12Z","updated_at":"2026-04-17T12:41:26Z","category_id":360000854993,"description":"","source_locale":"en-us","theme_template":"section_page","parent_section_id":null,"category":{"id":360000854993,"url":"https://bjornborg.zendesk.com/api/v2/help_center/en-us/categories/360000854993.json","name":"Team Borg - membership","locale":"en-us","html_url":"https://bjornborg.zendesk.com/hc/en-us/categories/360000854993-Team-Borg-membership","outdated":false,"position":4,"created_at":"2018-09-11T13:10:53Z","updated_at":"2026-06-03T15:17:09Z","description":"What are the benefits of being part of Team Borg","source_locale":"en-us"}},"position":10},{"id":4416377752850,"label":"Cancel or change an order.","body":"<p>Once an order has been placed, it is processed immediately so that you can receive your package as soon as possible. <strong>Therefore, we, unfortunately, have no opportunity to cancel, add, or change anything in your order.</strong></p>","section":{"id":360001926013,"url":"https://bjornborg.zendesk.com/api/v2/help_center/en-us/sections/360001926013.json","name":"Ordering","locale":"en-us","sorting":"manual","html_url":"https://bjornborg.zendesk.com/hc/en-us/sections/360001926013-Ordering","outdated":false,"position":0,"created_at":"2018-09-11T12:24:51Z","updated_at":"2026-05-13T13:41:59Z","category_id":360000854773,"description":"","source_locale":"en-us","theme_template":"section_page","parent_section_id":null,"category":{"id":360000854773,"url":"https://bjornborg.zendesk.com/api/v2/help_center/en-us/categories/360000854773.json","name":"Orders","locale":"en-us","html_url":"https://bjornborg.zendesk.com/hc/en-us/categories/360000854773-Orders","outdated":false,"position":3,"created_at":"2018-09-11T12:23:59Z","updated_at":"2026-06-03T15:17:09Z","description":"Info about ordering, promo codes and payment","source_locale":"en-us"}},"position":1},{"id":360021095259,"label":"What is your return policy?","body":"<div>\n<strong>We offer a 30-day return policy.</strong><br><br>\n</div>\n<div>Returned products must be returned in the same condition as they were received, and must have their original label. We will not accept or refund incomplete returns or products that have been worn or washed. Underwear can only be returned if unopened in the original packaging, unworn, and in the same condition as delivered, with all tags attached. Swimshorts can be returned with tags still attached.</div>","section":{"id":360001925973,"url":"https://bjornborg.zendesk.com/api/v2/help_center/en-us/sections/360001925973.json","name":"Returns","locale":"en-us","sorting":"manual","html_url":"https://bjornborg.zendesk.com/hc/en-us/sections/360001925973-Returns","outdated":false,"position":0,"created_at":"2018-09-11T12:09:45Z","updated_at":"2026-07-11T07:33:34Z","category_id":360000854733,"description":"","source_locale":"en-us","theme_template":"section_page","parent_section_id":null,"category":{"id":360000854733,"url":"https://bjornborg.zendesk.com/api/v2/help_center/en-us/categories/360000854733.json","name":"Returns & Refunds","locale":"en-us","html_url":"https://bjornborg.zendesk.com/hc/en-us/categories/360000854733-Returns-Refunds","outdated":false,"position":5,"created_at":"2018-09-11T12:08:15Z","updated_at":"2026-07-11T07:33:34Z","description":"How to return or exchange a product","source_locale":"en-us"}},"position":12},{"id":4415076336274,"label":"Delivery time during sales and holidays.","body":"<p class=\"p1\"><strong>Packages are not sent on public holidays and weekends</strong>. During Public holidays, Sale and Weekends, the lead time for our shipments can sometimes be longer than normal.<br><br></p>\n<p class=\"\" data-start=\"70\" data-end=\"143\">Our warehouse is closed on Swedish public holidays.</p>\n<p class=\"\" data-start=\"145\" data-end=\"217\"> </p>\n<p class=\"p1\"> </p>","section":{"id":360001882454,"url":"https://bjornborg.zendesk.com/api/v2/help_center/en-us/sections/360001882454.json","name":"Shipping & Delivery","locale":"en-us","sorting":"manual","html_url":"https://bjornborg.zendesk.com/hc/en-us/sections/360001882454-Shipping-Delivery","outdated":false,"position":0,"created_at":"2018-09-11T12:48:42Z","updated_at":"2026-05-12T13:16:08Z","category_id":360000842794,"description":"","source_locale":"en-us","theme_template":"section_page","parent_section_id":null,"category":{"id":360000842794,"url":"https://bjornborg.zendesk.com/api/v2/help_center/en-us/categories/360000842794.json","name":"Shipping & Delivery","locale":"en-us","html_url":"https://bjornborg.zendesk.com/hc/en-us/categories/360000842794-Shipping-Delivery","outdated":false,"position":2,"created_at":"2018-09-11T12:48:22Z","updated_at":"2026-06-03T15:17:09Z","description":"Delivery times, shipping methods and costs","source_locale":"en-us"}},"position":11},{"id":360009030634,"label":"How do I return an item?","body":"<p>If you want to make a return, <a href=\"https://bjornborg.com/returns\"><strong>CLICK HERE.</strong></a><br><br><strong data-start=\"292\" data-end=\"309\">How it works:</strong></p><ol data-start=\"314\" data-end=\"466\">\n<li data-section-id=\"16oprb\" data-start=\"314\" data-end=\"346\" data-list-item-id=\"e150c0a0ec5ac8fc8df5cae07f29ffb18\">Register your return online</li>\n<li data-section-id=\"14jo6ub\" data-start=\"349\" data-end=\"393\" data-list-item-id=\"e857d7036bac35ae741c599acb446a420\">Pack the item in its original packaging</li>\n<li data-section-id=\"k033ba\" data-start=\"396\" data-end=\"424\" data-list-item-id=\"e0812eeda3548a68252430e49b4338dc9\">Attach the return label</li>\n<li data-section-id=\"1hyzsgx\" data-start=\"427\" data-end=\"462\" data-list-item-id=\"e517603d53c48fa122ac0bf2bd23d99ba\">Drop it off at a service point</li>\n</ol><p data-start=\"469\" data-end=\"593\">⏱ <strong data-start=\"471\" data-end=\"495\">30-day return policy</strong><br>💸 Return fee: €3.9 / local equivalent<br>⏱ Refund: 2–4 weeks after we receive your return</p><p data-start=\"600\" data-end=\"639\">❗ Underwear must be unused and sealed<br><br> </p><p> </p><p> </p><p> </p><p> </p><p> </p>","section":{"id":360001925973,"url":"https://bjornborg.zendesk.com/api/v2/help_center/en-us/sections/360001925973.json","name":"Returns","locale":"en-us","sorting":"manual","html_url":"https://bjornborg.zendesk.com/hc/en-us/sections/360001925973-Returns","outdated":false,"position":0,"created_at":"2018-09-11T12:09:45Z","updated_at":"2026-07-11T07:33:34Z","category_id":360000854733,"description":"","source_locale":"en-us","theme_template":"section_page","parent_section_id":null,"category":{"id":360000854733,"url":"https://bjornborg.zendesk.com/api/v2/help_center/en-us/categories/360000854733.json","name":"Returns & Refunds","locale":"en-us","html_url":"https://bjornborg.zendesk.com/hc/en-us/categories/360000854733-Returns-Refunds","outdated":false,"position":5,"created_at":"2018-09-11T12:08:15Z","updated_at":"2026-07-11T07:33:34Z","description":"How to return or exchange a product","source_locale":"en-us"}},"position":4},{"id":360009165233,"label":"Exchange an item?","body":"<p><strong>Unfortunately, we are unable to administrate exchanges in our warehouse. </strong>If you want to exchange an item, we kindly ask you to return the item you do not wish to keep and place a new order for the correct product.<br><br>Return instructions <a href=\"https://www.bjornborg.com/en/customer-service/returns/\" target=\"_self\">CLICK HERE.</a></p>","section":{"id":360001925973,"url":"https://bjornborg.zendesk.com/api/v2/help_center/en-us/sections/360001925973.json","name":"Returns","locale":"en-us","sorting":"manual","html_url":"https://bjornborg.zendesk.com/hc/en-us/sections/360001925973-Returns","outdated":false,"position":0,"created_at":"2018-09-11T12:09:45Z","updated_at":"2026-07-11T07:33:34Z","category_id":360000854733,"description":"","source_locale":"en-us","theme_template":"section_page","parent_section_id":null,"category":{"id":360000854733,"url":"https://bjornborg.zendesk.com/api/v2/help_center/en-us/categories/360000854733.json","name":"Returns & Refunds","locale":"en-us","html_url":"https://bjornborg.zendesk.com/hc/en-us/categories/360000854733-Returns-Refunds","outdated":false,"position":5,"created_at":"2018-09-11T12:08:15Z","updated_at":"2026-07-11T07:33:34Z","description":"How to return or exchange a product","source_locale":"en-us"}},"position":1},{"id":360021095539,"label":"I entered the wrong address.","body":"<p data-start=\"81\" data-end=\"275\"><strong>We cannot change the address after an order is placed. </strong>If the address is incorrect, please place a new order with the correct details and wait for the original order to be returned and refunded.<br><br><strong>Returns usually take 3–6 weeks, after which a refund is issued. T</strong>his policy is in place to prevent fraud and ensure customer safety. We apologize for the inconvenience.</p>","section":{"id":360001882454,"url":"https://bjornborg.zendesk.com/api/v2/help_center/en-us/sections/360001882454.json","name":"Shipping & Delivery","locale":"en-us","sorting":"manual","html_url":"https://bjornborg.zendesk.com/hc/en-us/sections/360001882454-Shipping-Delivery","outdated":false,"position":0,"created_at":"2018-09-11T12:48:42Z","updated_at":"2026-05-12T13:16:08Z","category_id":360000842794,"description":"","source_locale":"en-us","theme_template":"section_page","parent_section_id":null,"category":{"id":360000842794,"url":"https://bjornborg.zendesk.com/api/v2/help_center/en-us/categories/360000842794.json","name":"Shipping & Delivery","locale":"en-us","html_url":"https://bjornborg.zendesk.com/hc/en-us/categories/360000842794-Shipping-Delivery","outdated":false,"position":2,"created_at":"2018-09-11T12:48:22Z","updated_at":"2026-06-03T15:17:09Z","description":"Delivery times, shipping methods and costs","source_locale":"en-us"}},"position":3},{"id":360009165213,"label":"I paid my order with a voucher, how will I be refunded?","body":"<p><strong>If you have paid your order with a voucher, you will be refunded with a new voucher of the same amount.</strong> Our customer service will send you a voucher via email.</p>","section":{"id":360001925973,"url":"https://bjornborg.zendesk.com/api/v2/help_center/en-us/sections/360001925973.json","name":"Returns","locale":"en-us","sorting":"manual","html_url":"https://bjornborg.zendesk.com/hc/en-us/sections/360001925973-Returns","outdated":false,"position":0,"created_at":"2018-09-11T12:09:45Z","updated_at":"2026-07-11T07:33:34Z","category_id":360000854733,"description":"","source_locale":"en-us","theme_template":"section_page","parent_section_id":null,"category":{"id":360000854733,"url":"https://bjornborg.zendesk.com/api/v2/help_center/en-us/categories/360000854733.json","name":"Returns & Refunds","locale":"en-us","html_url":"https://bjornborg.zendesk.com/hc/en-us/categories/360000854733-Returns-Refunds","outdated":false,"position":5,"created_at":"2018-09-11T12:08:15Z","updated_at":"2026-07-11T07:33:34Z","description":"How to return or exchange a product","source_locale":"en-us"}},"position":13},{"id":360021073120,"label":"Can I make any changes or cancel my order?","body":"<p><strong>Unfortunately, it is not possible to cancel, add or change anything on an already placed order.</strong> If you ordered the wrong size, we instead recommend you to return the item and place a new order on the size you want to receive.<br> </p><p><strong>If you are unable to pick up your package in time, it will be sent back to us automatically within 10-14 working days.</strong> Once we have received the package in return, a refund will be made.</p>","section":{"id":360001882454,"url":"https://bjornborg.zendesk.com/api/v2/help_center/en-us/sections/360001882454.json","name":"Shipping & Delivery","locale":"en-us","sorting":"manual","html_url":"https://bjornborg.zendesk.com/hc/en-us/sections/360001882454-Shipping-Delivery","outdated":false,"position":0,"created_at":"2018-09-11T12:48:42Z","updated_at":"2026-05-12T13:16:08Z","category_id":360000842794,"description":"","source_locale":"en-us","theme_template":"section_page","parent_section_id":null,"category":{"id":360000842794,"url":"https://bjornborg.zendesk.com/api/v2/help_center/en-us/categories/360000842794.json","name":"Shipping & Delivery","locale":"en-us","html_url":"https://bjornborg.zendesk.com/hc/en-us/categories/360000842794-Shipping-Delivery","outdated":false,"position":2,"created_at":"2018-09-11T12:48:22Z","updated_at":"2026-06-03T15:17:09Z","description":"Delivery times, shipping methods and costs","source_locale":"en-us"}},"position":12},{"id":360009165093,"label":"Do you accept returns on underwear?","body":"<p><strong>Underwear can only be returned if unopened in original packaging</strong>, unworn and in the same condition as delivered, with all tags attached.<br>Due to the nature of underwear, we do not accept returns if opened and/or tried.</p>","section":{"id":360001925973,"url":"https://bjornborg.zendesk.com/api/v2/help_center/en-us/sections/360001925973.json","name":"Returns","locale":"en-us","sorting":"manual","html_url":"https://bjornborg.zendesk.com/hc/en-us/sections/360001925973-Returns","outdated":false,"position":0,"created_at":"2018-09-11T12:09:45Z","updated_at":"2026-07-11T07:33:34Z","category_id":360000854733,"description":"","source_locale":"en-us","theme_template":"section_page","parent_section_id":null,"category":{"id":360000854733,"url":"https://bjornborg.zendesk.com/api/v2/help_center/en-us/categories/360000854733.json","name":"Returns & Refunds","locale":"en-us","html_url":"https://bjornborg.zendesk.com/hc/en-us/categories/360000854733-Returns-Refunds","outdated":false,"position":5,"created_at":"2018-09-11T12:08:15Z","updated_at":"2026-07-11T07:33:34Z","description":"How to return or exchange a product","source_locale":"en-us"}},"position":14},{"id":360021073080,"label":"Tax/VAT","body":"<p data-start=\"33\" data-end=\"194\">All orders are shipped from our warehouse in Sweden. International orders may be subject to local taxes and customs duties, depending on the destination country.</p><p data-start=\"196\" data-end=\"361\">These fees are set by local customs authorities and may vary based on order value and import thresholds. They may occasionally appear as additional delivery charges.</p><p data-start=\"363\" data-end=\"463\" data-is-last-node=\"\" data-is-only-node=\"\">We have no control over these costs. For more information, please contact your local customs office.</p>","section":{"id":360001882454,"url":"https://bjornborg.zendesk.com/api/v2/help_center/en-us/sections/360001882454.json","name":"Shipping & Delivery","locale":"en-us","sorting":"manual","html_url":"https://bjornborg.zendesk.com/hc/en-us/sections/360001882454-Shipping-Delivery","outdated":false,"position":0,"created_at":"2018-09-11T12:48:42Z","updated_at":"2026-05-12T13:16:08Z","category_id":360000842794,"description":"","source_locale":"en-us","theme_template":"section_page","parent_section_id":null,"category":{"id":360000842794,"url":"https://bjornborg.zendesk.com/api/v2/help_center/en-us/categories/360000842794.json","name":"Shipping & Delivery","locale":"en-us","html_url":"https://bjornborg.zendesk.com/hc/en-us/categories/360000842794-Shipping-Delivery","outdated":false,"position":2,"created_at":"2018-09-11T12:48:22Z","updated_at":"2026-06-03T15:17:09Z","description":"Delivery times, shipping methods and costs","source_locale":"en-us"}},"position":13},{"id":360009166493,"label":"What should I do if I haven't received my order?","body":"<p><strong>If you have not received your order after 10 business days from dispatch,</strong> kindly double-check the tracking number. If there are no updates in the tracking within 10 days, please contact us <a href=\"https://www.bjornborg.com/customer-service\" target=\"_blank\" rel=\"noopener noreferrer\"><strong>CLICK HERE</strong></a><strong>.</strong><br><br>Orders that are returned to us due to an insufficient or incorrect address or for any other reason are not collected from the pick-up point, will not be re-sent to you. Instead, you will be refunded upon receipt back into our warehouse in Sweden. Please note the shipping cost will not be refunded.<br><br>We recommend you to place a new order ensuring the address is correct.</p>","section":{"id":360001882454,"url":"https://bjornborg.zendesk.com/api/v2/help_center/en-us/sections/360001882454.json","name":"Shipping & Delivery","locale":"en-us","sorting":"manual","html_url":"https://bjornborg.zendesk.com/hc/en-us/sections/360001882454-Shipping-Delivery","outdated":false,"position":0,"created_at":"2018-09-11T12:48:42Z","updated_at":"2026-05-12T13:16:08Z","category_id":360000842794,"description":"","source_locale":"en-us","theme_template":"section_page","parent_section_id":null,"category":{"id":360000842794,"url":"https://bjornborg.zendesk.com/api/v2/help_center/en-us/categories/360000842794.json","name":"Shipping & Delivery","locale":"en-us","html_url":"https://bjornborg.zendesk.com/hc/en-us/categories/360000842794-Shipping-Delivery","outdated":false,"position":2,"created_at":"2018-09-11T12:48:22Z","updated_at":"2026-06-03T15:17:09Z","description":"Delivery times, shipping methods and costs","source_locale":"en-us"}},"position":15},{"id":360009031934,"label":"Shipping Costs?","body":"<p><strong style=\"font-family: -apple-system, BlinkMacSystemFont, 'Segoe UI', Helvetica, Arial, sans-serif;\">To Nordic countries:</strong></p><p>The shipping cost is FI €4.95 - 14.95 /  NOK 60.00 - 150.00 / DKK 39.00 - 50.00 and free on all orders over FI €80 / NOK 800 / DKK 800.<br><br><strong>To Europe:</strong></p><p>The shipping cost is €4.00 (UK £3.95) and free on all orders over €80 (UK £80.00).</p><p>For some countries, we can only offer to deliver with DHL Express, for a cost of €14.95.<br><br><strong>To the rest of the world:</strong></p><p>The shipping cost is €14.95 and free on all orders over €150.00<br>USA: The shipping cost is 19.99 USD. Customs charges will apply.<br>Canada: The shipping cost is 19.99 CAD. Customs charges will apply.<br> </p><p><strong>Tax/VAT:</strong></p><p data-start=\"33\" data-end=\"191\">All orders are shipped from Sweden. International orders may be subject to local taxes and customs duties depending on the destination country.</p><p data-start=\"193\" data-end=\"346\">These fees are set by local customs authorities and may vary based on order value and import thresholds. They may sometimes appear as additional charges.</p><p data-start=\"348\" data-end=\"447\" data-is-last-node=\"\" data-is-only-node=\"\">We have no control over these costs. Please contact your local customs office for more information.</p>","section":{"id":360001882454,"url":"https://bjornborg.zendesk.com/api/v2/help_center/en-us/sections/360001882454.json","name":"Shipping & Delivery","locale":"en-us","sorting":"manual","html_url":"https://bjornborg.zendesk.com/hc/en-us/sections/360001882454-Shipping-Delivery","outdated":false,"position":0,"created_at":"2018-09-11T12:48:42Z","updated_at":"2026-05-12T13:16:08Z","category_id":360000842794,"description":"","source_locale":"en-us","theme_template":"section_page","parent_section_id":null,"category":{"id":360000842794,"url":"https://bjornborg.zendesk.com/api/v2/help_center/en-us/categories/360000842794.json","name":"Shipping & Delivery","locale":"en-us","html_url":"https://bjornborg.zendesk.com/hc/en-us/categories/360000842794-Shipping-Delivery","outdated":false,"position":2,"created_at":"2018-09-11T12:48:22Z","updated_at":"2026-06-03T15:17:09Z","description":"Delivery times, shipping methods and costs","source_locale":"en-us"}},"position":16},{"id":33791007672466,"label":"New to online shopping?","body":"<p data-start=\"29\" data-end=\"214\">Navigate the site by clicking the categories at the top of the page. If you’re looking for something specific, simply enter a keyword in the search field marked with a magnifying glass.</p><p data-start=\"216\" data-end=\"485\">When browsing our selection, click on an item to visit its dedicated product page. Here you’ll find information about available sizes, colors, and detailed product specifications. Found something you love? Select your size and add the item to your virtual shopping bag.</p><p data-start=\"487\" data-end=\"728\" data-is-last-node=\"\" data-is-only-node=\"\">You can access your shopping bag at any time by clicking the icon in the top right corner of the page. In your shopping bag, you can modify your order, add discount codes, view estimated shipping costs, and see the total value of your order.</p>","section":{"id":360001926013,"url":"https://bjornborg.zendesk.com/api/v2/help_center/en-us/sections/360001926013.json","name":"Ordering","locale":"en-us","sorting":"manual","html_url":"https://bjornborg.zendesk.com/hc/en-us/sections/360001926013-Ordering","outdated":false,"position":0,"created_at":"2018-09-11T12:24:51Z","updated_at":"2026-05-13T13:41:59Z","category_id":360000854773,"description":"","source_locale":"en-us","theme_template":"section_page","parent_section_id":null,"category":{"id":360000854773,"url":"https://bjornborg.zendesk.com/api/v2/help_center/en-us/categories/360000854773.json","name":"Orders","locale":"en-us","html_url":"https://bjornborg.zendesk.com/hc/en-us/categories/360000854773-Orders","outdated":false,"position":3,"created_at":"2018-09-11T12:23:59Z","updated_at":"2026-06-03T15:17:09Z","description":"Info about ordering, promo codes and payment","source_locale":"en-us"}},"position":0},{"id":33791320883730,"label":"Ready to check out?","body":"<p data-start=\"152\" data-end=\"239\">When you're ready to check out, go to your shopping bag to review and place your order.</p><p data-start=\"241\" data-end=\"372\">If you are an existing customer and have not yet logged into your account, you can easily log in once you enter your email address.</p><p data-start=\"374\" data-end=\"584\">New customers are asked to create a shopping account. This ensures that we can provide you with the best possible customer service and that your future shopping experiences are as simple and smooth as possible.</p><p data-start=\"586\" data-end=\"649\">Enter your address details to continue to shipping and payment.</p><p data-start=\"651\" data-end=\"826\">Select your preferred payment method and, when you're ready, click the <strong data-start=\"722\" data-end=\"745\">\"Complete Purchase\"</strong> button.<br>An order confirmation will be sent to your email within a few minutes.</p>","section":{"id":360001926013,"url":"https://bjornborg.zendesk.com/api/v2/help_center/en-us/sections/360001926013.json","name":"Ordering","locale":"en-us","sorting":"manual","html_url":"https://bjornborg.zendesk.com/hc/en-us/sections/360001926013-Ordering","outdated":false,"position":0,"created_at":"2018-09-11T12:24:51Z","updated_at":"2026-05-13T13:41:59Z","category_id":360000854773,"description":"","source_locale":"en-us","theme_template":"section_page","parent_section_id":null,"category":{"id":360000854773,"url":"https://bjornborg.zendesk.com/api/v2/help_center/en-us/categories/360000854773.json","name":"Orders","locale":"en-us","html_url":"https://bjornborg.zendesk.com/hc/en-us/categories/360000854773-Orders","outdated":false,"position":3,"created_at":"2018-09-11T12:23:59Z","updated_at":"2026-06-03T15:17:09Z","description":"Info about ordering, promo codes and payment","source_locale":"en-us"}},"position":0},{"id":34006443949842,"label":"I have not received a confirmation of my order.","body":"<p data-start=\"40\" data-end=\"141\"><strong>You should receive an order confirmation within a few minutes.</strong> If not, please check your spam folder.</p><p data-start=\"143\" data-end=\"283\" data-is-last-node=\"\" data-is-only-node=\"\">Even if you haven’t received it, your order may still be processed. Please contact Customer Service before placing a new order. <a href=\"https://www.bjornborg.com/en/customer-service/#form\"><strong>[CLICK HERE]</strong></a></p>","section":{"id":34005890568466,"url":"https://bjornborg.zendesk.com/api/v2/help_center/en-us/sections/34005890568466.json","name":"Popular Articles","locale":"en-us","sorting":"manual","html_url":"https://bjornborg.zendesk.com/hc/en-us/sections/34005890568466-Popular-Articles","outdated":false,"position":0,"created_at":"2026-03-13T13:42:51Z","updated_at":"2026-07-11T07:33:34Z","category_id":34005768850322,"description":"","source_locale":"en-us","theme_template":"section_page","parent_section_id":null,"category":{"id":34005768850322,"url":"https://bjornborg.zendesk.com/api/v2/help_center/en-us/categories/34005768850322.json","name":"Popular Articles","locale":"en-us","html_url":"https://bjornborg.zendesk.com/hc/en-us/categories/34005768850322-Popular-Articles","outdated":false,"position":0,"created_at":"2026-03-13T13:40:07Z","updated_at":"2026-07-11T07:33:34Z","description":"","source_locale":"en-us"}},"position":13},{"id":34008391217298,"label":"Cancel or change an order.","body":"<p>Once an order has been placed, it is processed immediately so that you can receive your package as soon as possible. <strong>Therefore, we, unfortunately, have no opportunity to cancel, add, or change anything in your order.</strong></p>","section":{"id":34005890568466,"url":"https://bjornborg.zendesk.com/api/v2/help_center/en-us/sections/34005890568466.json","name":"Popular Articles","locale":"en-us","sorting":"manual","html_url":"https://bjornborg.zendesk.com/hc/en-us/sections/34005890568466-Popular-Articles","outdated":false,"position":0,"created_at":"2026-03-13T13:42:51Z","updated_at":"2026-07-11T07:33:34Z","category_id":34005768850322,"description":"","source_locale":"en-us","theme_template":"section_page","parent_section_id":null,"category":{"id":34005768850322,"url":"https://bjornborg.zendesk.com/api/v2/help_center/en-us/categories/34005768850322.json","name":"Popular Articles","locale":"en-us","html_url":"https://bjornborg.zendesk.com/hc/en-us/categories/34005768850322-Popular-Articles","outdated":false,"position":0,"created_at":"2026-03-13T13:40:07Z","updated_at":"2026-07-11T07:33:34Z","description":"","source_locale":"en-us"}},"position":10},{"id":34008125842834,"label":"I entered the wrong address.","body":"<p data-start=\"49\" data-end=\"197\"><strong>We cannot change the address after an order is placed. </strong>If incorrect, please place a new order and wait for the original to be returned and refunded.</p><p data-start=\"199\" data-end=\"289\" data-is-last-node=\"\" data-is-only-node=\"\">Returns take 3–6 weeks. Refund is issued after return. We apologize for the inconvenience.</p>","section":{"id":34005890568466,"url":"https://bjornborg.zendesk.com/api/v2/help_center/en-us/sections/34005890568466.json","name":"Popular Articles","locale":"en-us","sorting":"manual","html_url":"https://bjornborg.zendesk.com/hc/en-us/sections/34005890568466-Popular-Articles","outdated":false,"position":0,"created_at":"2026-03-13T13:42:51Z","updated_at":"2026-07-11T07:33:34Z","category_id":34005768850322,"description":"","source_locale":"en-us","theme_template":"section_page","parent_section_id":null,"category":{"id":34005768850322,"url":"https://bjornborg.zendesk.com/api/v2/help_center/en-us/categories/34005768850322.json","name":"Popular Articles","locale":"en-us","html_url":"https://bjornborg.zendesk.com/hc/en-us/categories/34005768850322-Popular-Articles","outdated":false,"position":0,"created_at":"2026-03-13T13:40:07Z","updated_at":"2026-07-11T07:33:34Z","description":"","source_locale":"en-us"}},"position":11},{"id":34007919874578,"label":"My package has been returned. Can you resend it?","body":"<p>Unfortunately, we cannot resend a package that has been returned to us. We will refund you as soon as we receive the return.</p>","section":{"id":34005890568466,"url":"https://bjornborg.zendesk.com/api/v2/help_center/en-us/sections/34005890568466.json","name":"Popular Articles","locale":"en-us","sorting":"manual","html_url":"https://bjornborg.zendesk.com/hc/en-us/sections/34005890568466-Popular-Articles","outdated":false,"position":0,"created_at":"2026-03-13T13:42:51Z","updated_at":"2026-07-11T07:33:34Z","category_id":34005768850322,"description":"","source_locale":"en-us","theme_template":"section_page","parent_section_id":null,"category":{"id":34005768850322,"url":"https://bjornborg.zendesk.com/api/v2/help_center/en-us/categories/34005768850322.json","name":"Popular Articles","locale":"en-us","html_url":"https://bjornborg.zendesk.com/hc/en-us/categories/34005768850322-Popular-Articles","outdated":false,"position":0,"created_at":"2026-03-13T13:40:07Z","updated_at":"2026-07-11T07:33:34Z","description":"","source_locale":"en-us"}},"position":12},{"id":34007450538514,"label":"Return label missing.","body":"<p>If you have registered your return on our site but have not received a return label, you can log in via <a href=\"https://www.bjornborg.com/returns\"><strong>www.bjornborg.com/returns</strong></a> and press \"<strong>Instructions</strong>\" to download your label again.<br><br>ATTENTION! Does not apply to NON-EU purchases.</p>","section":{"id":34005890568466,"url":"https://bjornborg.zendesk.com/api/v2/help_center/en-us/sections/34005890568466.json","name":"Popular Articles","locale":"en-us","sorting":"manual","html_url":"https://bjornborg.zendesk.com/hc/en-us/sections/34005890568466-Popular-Articles","outdated":false,"position":0,"created_at":"2026-03-13T13:42:51Z","updated_at":"2026-07-11T07:33:34Z","category_id":34005768850322,"description":"","source_locale":"en-us","theme_template":"section_page","parent_section_id":null,"category":{"id":34005768850322,"url":"https://bjornborg.zendesk.com/api/v2/help_center/en-us/categories/34005768850322.json","name":"Popular Articles","locale":"en-us","html_url":"https://bjornborg.zendesk.com/hc/en-us/categories/34005768850322-Popular-Articles","outdated":false,"position":0,"created_at":"2026-03-13T13:40:07Z","updated_at":"2026-07-11T07:33:34Z","description":"","source_locale":"en-us"}},"position":1},{"id":34006742817938,"label":"Where is my order?","body":"<p>When your order has been dispatched from our warehouse in Sweden, you have received a shipping confirmation stating your tracking nr along with tracking instructions to the email address you stated with your order. If you cannot find it in your inbox, please check your spam as emails sometimes end up there.</p><p> </p><p><strong>DHL / BRING - </strong>Packages sent with DHL / BRING have tracking numbers and can be tracked directly on the DHL / BRING website.<br><br><strong>BUDBEE / INSTABOX - </strong>You will receive an SMS with your shipping information, if not, please download their app.<br><br><strong>UPS -</strong> Packages sent with UPS have tracking numbers and can be tracked directly on the UPS website. <br><br><strong>If there are no updates in the tracking within 10 days</strong>, please <a href=\"https://www.bjornborg.com/customer-service/#form\">CLICK HERE</a> and contact us so we can help you!</p>","section":{"id":34005890568466,"url":"https://bjornborg.zendesk.com/api/v2/help_center/en-us/sections/34005890568466.json","name":"Popular Articles","locale":"en-us","sorting":"manual","html_url":"https://bjornborg.zendesk.com/hc/en-us/sections/34005890568466-Popular-Articles","outdated":false,"position":0,"created_at":"2026-03-13T13:42:51Z","updated_at":"2026-07-11T07:33:34Z","category_id":34005768850322,"description":"","source_locale":"en-us","theme_template":"section_page","parent_section_id":null,"category":{"id":34005768850322,"url":"https://bjornborg.zendesk.com/api/v2/help_center/en-us/categories/34005768850322.json","name":"Popular Articles","locale":"en-us","html_url":"https://bjornborg.zendesk.com/hc/en-us/categories/34005768850322-Popular-Articles","outdated":false,"position":0,"created_at":"2026-03-13T13:40:07Z","updated_at":"2026-07-11T07:33:34Z","description":"","source_locale":"en-us"}},"position":6},{"id":34009884146578,"label":"I have not received my order confirmation.","body":"<p><strong>You should receive an order confirmation within a couple of minutes.</strong> If you have not received this email please check the spam folder of your email account.</p><p>Even though you have not received an order confirmation your order might still have been processed and we, therefore, recommend that you contact our Customer Service before you place another order at our website. <br><br><a href=\"https://www.bjornborg.com/kundtjanst/#form\"><strong>CLICK HERE to contact us!</strong></a></p>","section":{"id":34005890568466,"url":"https://bjornborg.zendesk.com/api/v2/help_center/en-us/sections/34005890568466.json","name":"Popular Articles","locale":"en-us","sorting":"manual","html_url":"https://bjornborg.zendesk.com/hc/en-us/sections/34005890568466-Popular-Articles","outdated":false,"position":0,"created_at":"2026-03-13T13:42:51Z","updated_at":"2026-07-11T07:33:34Z","category_id":34005768850322,"description":"","source_locale":"en-us","theme_template":"section_page","parent_section_id":null,"category":{"id":34005768850322,"url":"https://bjornborg.zendesk.com/api/v2/help_center/en-us/categories/34005768850322.json","name":"Popular Articles","locale":"en-us","html_url":"https://bjornborg.zendesk.com/hc/en-us/categories/34005768850322-Popular-Articles","outdated":false,"position":0,"created_at":"2026-03-13T13:40:07Z","updated_at":"2026-07-11T07:33:34Z","description":"","source_locale":"en-us"}},"position":3},{"id":34009585236114,"label":"Can I call you by phone?","body":"<p><strong>The Björn Borg customer service team handles all support via e-mail and not via telephone.</strong><br><br>If you have questions about your order, please <a href=\"https://www.bjornborg.com/se/kundtjanst/#form\"><strong>CLICK HERE</strong></a> to contact us and we will help you! Our aim is to answer all emails within two working days, 9-16 CET.<br> </p>","section":{"id":34005890568466,"url":"https://bjornborg.zendesk.com/api/v2/help_center/en-us/sections/34005890568466.json","name":"Popular Articles","locale":"en-us","sorting":"manual","html_url":"https://bjornborg.zendesk.com/hc/en-us/sections/34005890568466-Popular-Articles","outdated":false,"position":0,"created_at":"2026-03-13T13:42:51Z","updated_at":"2026-07-11T07:33:34Z","category_id":34005768850322,"description":"","source_locale":"en-us","theme_template":"section_page","parent_section_id":null,"category":{"id":34005768850322,"url":"https://bjornborg.zendesk.com/api/v2/help_center/en-us/categories/34005768850322.json","name":"Popular Articles","locale":"en-us","html_url":"https://bjornborg.zendesk.com/hc/en-us/categories/34005768850322-Popular-Articles","outdated":false,"position":0,"created_at":"2026-03-13T13:40:07Z","updated_at":"2026-07-11T07:33:34Z","description":"","source_locale":"en-us"}},"position":8},{"id":34009426003730,"label":"A product is missing from my delivery.","body":"<p>Please <a href=\"https://www.bjornborg.com/customer-service/#form\"><strong>contact us, CLICK HERE</strong></a><strong> </strong>and we will help correct the problem.</p><p>Remember to enter your order number for fast and efficient handling of your case.</p>","section":{"id":34005890568466,"url":"https://bjornborg.zendesk.com/api/v2/help_center/en-us/sections/34005890568466.json","name":"Popular Articles","locale":"en-us","sorting":"manual","html_url":"https://bjornborg.zendesk.com/hc/en-us/sections/34005890568466-Popular-Articles","outdated":false,"position":0,"created_at":"2026-03-13T13:42:51Z","updated_at":"2026-07-11T07:33:34Z","category_id":34005768850322,"description":"","source_locale":"en-us","theme_template":"section_page","parent_section_id":null,"category":{"id":34005768850322,"url":"https://bjornborg.zendesk.com/api/v2/help_center/en-us/categories/34005768850322.json","name":"Popular Articles","locale":"en-us","html_url":"https://bjornborg.zendesk.com/hc/en-us/categories/34005768850322-Popular-Articles","outdated":false,"position":0,"created_at":"2026-03-13T13:40:07Z","updated_at":"2026-07-11T07:33:34Z","description":"","source_locale":"en-us"}},"position":9},{"id":34428841883282,"label":"I have not received my refund for my return.","body":"<p data-start=\"40\" data-end=\"170\"><strong data-start=\"40\" data-end=\"51\">Refunds</strong><br>Refunds are issued after the return is received and inspected (2–4 weeks). The original payment method will be used.<br><br><strong>If you paid via Klarna:</strong><br>If your invoice is due before your return is processed, please pay or extend it via Klarna. If already paid, Klarna will refund you once your return is approved.</p>","section":{"id":34005890568466,"url":"https://bjornborg.zendesk.com/api/v2/help_center/en-us/sections/34005890568466.json","name":"Popular Articles","locale":"en-us","sorting":"manual","html_url":"https://bjornborg.zendesk.com/hc/en-us/sections/34005890568466-Popular-Articles","outdated":false,"position":0,"created_at":"2026-03-13T13:42:51Z","updated_at":"2026-07-11T07:33:34Z","category_id":34005768850322,"description":"","source_locale":"en-us","theme_template":"section_page","parent_section_id":null,"category":{"id":34005768850322,"url":"https://bjornborg.zendesk.com/api/v2/help_center/en-us/categories/34005768850322.json","name":"Popular Articles","locale":"en-us","html_url":"https://bjornborg.zendesk.com/hc/en-us/categories/34005768850322-Popular-Articles","outdated":false,"position":0,"created_at":"2026-03-13T13:40:07Z","updated_at":"2026-07-11T07:33:34Z","description":"","source_locale":"en-us"}},"position":4},{"id":34800052025362,"label":"I don't have an answer from you.","body":"<p><strong>We always respond to our customers within 2 working days.</strong> If you did not receive a response from us, please also check your spam alt. send us a new email.<br><br> </p><p>We are closed on public holidays.</p>","section":{"id":34005890568466,"url":"https://bjornborg.zendesk.com/api/v2/help_center/en-us/sections/34005890568466.json","name":"Popular Articles","locale":"en-us","sorting":"manual","html_url":"https://bjornborg.zendesk.com/hc/en-us/sections/34005890568466-Popular-Articles","outdated":false,"position":0,"created_at":"2026-03-13T13:42:51Z","updated_at":"2026-07-11T07:33:34Z","category_id":34005768850322,"description":"","source_locale":"en-us","theme_template":"section_page","parent_section_id":null,"category":{"id":34005768850322,"url":"https://bjornborg.zendesk.com/api/v2/help_center/en-us/categories/34005768850322.json","name":"Popular Articles","locale":"en-us","html_url":"https://bjornborg.zendesk.com/hc/en-us/categories/34005768850322-Popular-Articles","outdated":false,"position":0,"created_at":"2026-03-13T13:40:07Z","updated_at":"2026-07-11T07:33:34Z","description":"","source_locale":"en-us"}},"position":7},{"id":34800245718034,"label":"Return with Budbee / Instabox","body":"<p class=\"p1\">If you have received your delivery with Budbee / Instabox, please book your return via the SMS you received from Budbee / Instabox or go into Budbee / Instabox app to book your return. <br><br><strong>You should not have a return label</strong>, when the driver collects the package from the box or at your home, he will have a return label with him.</p>","section":{"id":34005890568466,"url":"https://bjornborg.zendesk.com/api/v2/help_center/en-us/sections/34005890568466.json","name":"Popular Articles","locale":"en-us","sorting":"manual","html_url":"https://bjornborg.zendesk.com/hc/en-us/sections/34005890568466-Popular-Articles","outdated":false,"position":0,"created_at":"2026-03-13T13:42:51Z","updated_at":"2026-07-11T07:33:34Z","category_id":34005768850322,"description":"","source_locale":"en-us","theme_template":"section_page","parent_section_id":null,"category":{"id":34005768850322,"url":"https://bjornborg.zendesk.com/api/v2/help_center/en-us/categories/34005768850322.json","name":"Popular Articles","locale":"en-us","html_url":"https://bjornborg.zendesk.com/hc/en-us/categories/34005768850322-Popular-Articles","outdated":false,"position":0,"created_at":"2026-03-13T13:40:07Z","updated_at":"2026-07-11T07:33:34Z","description":"","source_locale":"en-us"}},"position":5},{"id":34831744254994,"label":"What should I do if I haven't received my order?","body":"<p><strong>If you have not received your order after 10 business days from dispatch,</strong> kindly double-check the tracking number. If there are no updates in the tracking within 10 days, please contact us <a href=\"https://www.bjornborg.com/customer-service\" target=\"_blank\" rel=\"noopener noreferrer\"><strong>CLICK HERE</strong></a><strong>.</strong><br><br>Orders that are returned to us due to an insufficient or incorrect address or for any other reason are not collected from the pick-up point, will not be re-sent to you. Instead, you will be refunded upon receipt back into our warehouse in Sweden. Please note the shipping cost will not be refunded.<br><br>We recommend you to place a new order ensuring the address is correct.</p>","section":{"id":34005890568466,"url":"https://bjornborg.zendesk.com/api/v2/help_center/en-us/sections/34005890568466.json","name":"Popular Articles","locale":"en-us","sorting":"manual","html_url":"https://bjornborg.zendesk.com/hc/en-us/sections/34005890568466-Popular-Articles","outdated":false,"position":0,"created_at":"2026-03-13T13:42:51Z","updated_at":"2026-07-11T07:33:34Z","category_id":34005768850322,"description":"","source_locale":"en-us","theme_template":"section_page","parent_section_id":null,"category":{"id":34005768850322,"url":"https://bjornborg.zendesk.com/api/v2/help_center/en-us/categories/34005768850322.json","name":"Popular Articles","locale":"en-us","html_url":"https://bjornborg.zendesk.com/hc/en-us/categories/34005768850322-Popular-Articles","outdated":false,"position":0,"created_at":"2026-03-13T13:40:07Z","updated_at":"2026-07-11T07:33:34Z","description":"","source_locale":"en-us"}},"position":2},{"id":10943785955346,"label":"Return with Budbee / Instabox","body":"<p class=\"p1\">If you have received your delivery with Budbee / Instabox, please book your return via the SMS you received from Budbee / Instabox or go into Budbee / Instabox app to book your return. <br><br><strong>You should not have a return label</strong>, when the driver collects the package from the box or at your home, he will have a return label with him.</p>","section":{"id":360001925973,"url":"https://bjornborg.zendesk.com/api/v2/help_center/en-us/sections/360001925973.json","name":"Returns","locale":"en-us","sorting":"manual","html_url":"https://bjornborg.zendesk.com/hc/en-us/sections/360001925973-Returns","outdated":false,"position":0,"created_at":"2018-09-11T12:09:45Z","updated_at":"2026-07-11T07:33:34Z","category_id":360000854733,"description":"","source_locale":"en-us","theme_template":"section_page","parent_section_id":null,"category":{"id":360000854733,"url":"https://bjornborg.zendesk.com/api/v2/help_center/en-us/categories/360000854733.json","name":"Returns & Refunds","locale":"en-us","html_url":"https://bjornborg.zendesk.com/hc/en-us/categories/360000854733-Returns-Refunds","outdated":false,"position":5,"created_at":"2018-09-11T12:08:15Z","updated_at":"2026-07-11T07:33:34Z","description":"How to return or exchange a product","source_locale":"en-us"}},"position":7},{"id":10633149155346,"label":"I don't have a return label.","body":"<p>If your order was sent with Budbee / Instabox, please book your return via the link you received in your delivery SMS from Budbee / Instabox or enter the order in the Budbee / Instabox app. <strong>You do not need a return label to send the package.</strong></p>\n<p>The return takes about 2-4 weeks.</p>","section":{"id":360001925973,"url":"https://bjornborg.zendesk.com/api/v2/help_center/en-us/sections/360001925973.json","name":"Returns","locale":"en-us","sorting":"manual","html_url":"https://bjornborg.zendesk.com/hc/en-us/sections/360001925973-Returns","outdated":false,"position":0,"created_at":"2018-09-11T12:09:45Z","updated_at":"2026-07-11T07:33:34Z","category_id":360000854733,"description":"","source_locale":"en-us","theme_template":"section_page","parent_section_id":null,"category":{"id":360000854733,"url":"https://bjornborg.zendesk.com/api/v2/help_center/en-us/categories/360000854733.json","name":"Returns & Refunds","locale":"en-us","html_url":"https://bjornborg.zendesk.com/hc/en-us/categories/360000854733-Returns-Refunds","outdated":false,"position":5,"created_at":"2018-09-11T12:08:15Z","updated_at":"2026-07-11T07:33:34Z","description":"How to return or exchange a product","source_locale":"en-us"}},"position":3},{"id":35396163569042,"label":"I have not received a confirmation of my order.","body":"<p data-start=\"40\" data-end=\"141\"><strong>You should receive an order confirmation within a few minutes.</strong> If not, please check your spam folder.</p><p data-start=\"143\" data-end=\"283\" data-is-last-node=\"\" data-is-only-node=\"\">Even if you haven’t received it, your order may still be processed. Please contact Customer Service before placing a new order. <a href=\"https://www.bjornborg.com/en/customer-service/#form\"><strong>[CLICK HERE]</strong></a></p>","section":{"id":360001882454,"url":"https://bjornborg.zendesk.com/api/v2/help_center/en-us/sections/360001882454.json","name":"Shipping & Delivery","locale":"en-us","sorting":"manual","html_url":"https://bjornborg.zendesk.com/hc/en-us/sections/360001882454-Shipping-Delivery","outdated":false,"position":0,"created_at":"2018-09-11T12:48:42Z","updated_at":"2026-05-12T13:16:08Z","category_id":360000842794,"description":"","source_locale":"en-us","theme_template":"section_page","parent_section_id":null,"category":{"id":360000842794,"url":"https://bjornborg.zendesk.com/api/v2/help_center/en-us/categories/360000842794.json","name":"Shipping & Delivery","locale":"en-us","html_url":"https://bjornborg.zendesk.com/hc/en-us/categories/360000842794-Shipping-Delivery","outdated":false,"position":2,"created_at":"2018-09-11T12:48:22Z","updated_at":"2026-06-03T15:17:09Z","description":"Delivery times, shipping methods and costs","source_locale":"en-us"}},"position":1},{"id":35522001331474,"label":"Delivery time.","body":"<section dir=\"auto\" data-turn-id=\"request-WEB:d3eaa3c1-ef0d-497f-8d34-4ffa8630a3cc-15\" data-testid=\"conversation-turn-32\" data-scroll-anchor=\"false\" data-turn=\"assistant\"><div><div>\n<div><div dir=\"auto\" tabindex=\"0\" data-message-author-role=\"assistant\" data-message-id=\"6ed8085c-e0b4-438a-b6cc-313b579edc9a\" data-message-model-slug=\"gpt-5-3-mini\" data-turn-start-message=\"true\"><div><div>\n<p data-start=\"83\" data-end=\"147\"><strong>Your order is shipped within 1–2 days (1–3 days after holidays).</strong></p>\n<p data-start=\"149\" data-end=\"271\">Standard delivery takes 3–10 business days (Mon–Fri) after dispatch from our warehouse in Sweden, depending on the market.</p>\n<p data-start=\"273\" data-end=\"405\"><strong>All orders are trackable via DHL/UPS/Bring/Budbee/Instabox. You will receive a tracking number by email once your order has shipped.</strong></p>\n<p data-start=\"407\" data-end=\"500\" data-is-last-node=\"\" data-is-only-node=\"\">Delivery times are estimates and may be longer during peak seasons (e.g. public holidays or sales).</p>\n</div></div></div></div>\n<div> </div>\n<div><div> </div></div>\n</div></div></section><div aria-hidden=\"true\"> </div>","section":{"id":34005890568466,"url":"https://bjornborg.zendesk.com/api/v2/help_center/en-us/sections/34005890568466.json","name":"Popular Articles","locale":"en-us","sorting":"manual","html_url":"https://bjornborg.zendesk.com/hc/en-us/sections/34005890568466-Popular-Articles","outdated":false,"position":0,"created_at":"2026-03-13T13:42:51Z","updated_at":"2026-07-11T07:33:34Z","category_id":34005768850322,"description":"","source_locale":"en-us","theme_template":"section_page","parent_section_id":null,"category":{"id":34005768850322,"url":"https://bjornborg.zendesk.com/api/v2/help_center/en-us/categories/34005768850322.json","name":"Popular Articles","locale":"en-us","html_url":"https://bjornborg.zendesk.com/hc/en-us/categories/34005768850322-Popular-Articles","outdated":false,"position":0,"created_at":"2026-03-13T13:40:07Z","updated_at":"2026-07-11T07:33:34Z","description":"","source_locale":"en-us"}},"position":0},{"id":34428885200530,"label":"I have not received my refund for my return.","body":"<p data-start=\"40\" data-end=\"170\"><strong data-start=\"40\" data-end=\"51\">Refunds</strong><br>Refunds are issued after the return is received and inspected (2–4 weeks). The original payment method will be used.<br><br><strong>If you paid via Klarna:</strong><br>If your invoice is due before your return is processed, please pay or extend it via Klarna. If already paid, Klarna will refund you once your return is approved.</p>","section":{"id":360001925973,"url":"https://bjornborg.zendesk.com/api/v2/help_center/en-us/sections/360001925973.json","name":"Returns","locale":"en-us","sorting":"manual","html_url":"https://bjornborg.zendesk.com/hc/en-us/sections/360001925973-Returns","outdated":false,"position":0,"created_at":"2018-09-11T12:09:45Z","updated_at":"2026-07-11T07:33:34Z","category_id":360000854733,"description":"","source_locale":"en-us","theme_template":"section_page","parent_section_id":null,"category":{"id":360000854733,"url":"https://bjornborg.zendesk.com/api/v2/help_center/en-us/categories/360000854733.json","name":"Returns & Refunds","locale":"en-us","html_url":"https://bjornborg.zendesk.com/hc/en-us/categories/360000854733-Returns-Refunds","outdated":false,"position":5,"created_at":"2018-09-11T12:08:15Z","updated_at":"2026-07-11T07:33:34Z","description":"How to return or exchange a product","source_locale":"en-us"}},"position":2},{"id":36136133006610,"label":"Why can I not put the product in the shopping cart?","body":"<p>When many happy shoppers are at the site at the same time the current stock update doesn't always keep up with the fast-paced sales. We work hard to deliver the best possible online shopping experience for all customers but unexpected delays, stock shortages, fulfillment issues and a host of other problems can occur. This is the reason why a product can not be added to the shopping cart.</p>","section":{"id":34005890568466,"url":"https://bjornborg.zendesk.com/api/v2/help_center/en-us/sections/34005890568466.json","name":"Popular Articles","locale":"en-us","sorting":"manual","html_url":"https://bjornborg.zendesk.com/hc/en-us/sections/34005890568466-Popular-Articles","outdated":false,"position":0,"created_at":"2026-03-13T13:42:51Z","updated_at":"2026-07-11T07:33:34Z","category_id":34005768850322,"description":"","source_locale":"en-us","theme_template":"section_page","parent_section_id":null,"category":{"id":34005768850322,"url":"https://bjornborg.zendesk.com/api/v2/help_center/en-us/categories/34005768850322.json","name":"Popular Articles","locale":"en-us","html_url":"https://bjornborg.zendesk.com/hc/en-us/categories/34005768850322-Popular-Articles","outdated":false,"position":0,"created_at":"2026-03-13T13:40:07Z","updated_at":"2026-07-11T07:33:34Z","description":"","source_locale":"en-us"}},"position":0},{"id":36136073718674,"label":"When will I receive my sale order?","body":"<p><strong>During sale periods unexpected delays, stock shortages, fulfillment issues,</strong> and a host of other problems out of our control may occur, for which we do all in our power to help make into a reasonable and positive experience for our customers. For additional clarification regarding our policies in the webshop, please consult our <a href=\"https://www.bjornborg.com/en/customer-service/terms-conditions/\"><strong>terms and conditions.</strong></a><br><br> </p><p><strong>During Black Friday:</strong> Order processing and delivery time may take longer due to many happy shoppers. We are working hard to process and dispatch all orders in a timely manner!</p>","section":{"id":34005890568466,"url":"https://bjornborg.zendesk.com/api/v2/help_center/en-us/sections/34005890568466.json","name":"Popular Articles","locale":"en-us","sorting":"manual","html_url":"https://bjornborg.zendesk.com/hc/en-us/sections/34005890568466-Popular-Articles","outdated":false,"position":0,"created_at":"2026-03-13T13:42:51Z","updated_at":"2026-07-11T07:33:34Z","category_id":34005768850322,"description":"","source_locale":"en-us","theme_template":"section_page","parent_section_id":null,"category":{"id":34005768850322,"url":"https://bjornborg.zendesk.com/api/v2/help_center/en-us/categories/34005768850322.json","name":"Popular Articles","locale":"en-us","html_url":"https://bjornborg.zendesk.com/hc/en-us/categories/34005768850322-Popular-Articles","outdated":false,"position":0,"created_at":"2026-03-13T13:40:07Z","updated_at":"2026-07-11T07:33:34Z","description":"","source_locale":"en-us"}},"position":0},{"id":36136009980434,"label":"I purchased something just before the sale started, can I get the sale prices on my order?","body":"<div class=\"innerfaqcontainer\">\n<div class=\"panel\">\n<p>In the interest of remaining fair and consistent across the board to all our customers, we do not compensate for products purchased before a sale occurring.</p>\n</div>\n</div>\n<div class=\"clear\"> </div>\n<div class=\"clear\">You can return your order provided that your products still have their original packaging and are unopened if it is underwear.</div>","section":{"id":34005890568466,"url":"https://bjornborg.zendesk.com/api/v2/help_center/en-us/sections/34005890568466.json","name":"Popular Articles","locale":"en-us","sorting":"manual","html_url":"https://bjornborg.zendesk.com/hc/en-us/sections/34005890568466-Popular-Articles","outdated":false,"position":0,"created_at":"2026-03-13T13:42:51Z","updated_at":"2026-07-11T07:33:34Z","category_id":34005768850322,"description":"","source_locale":"en-us","theme_template":"section_page","parent_section_id":null,"category":{"id":34005768850322,"url":"https://bjornborg.zendesk.com/api/v2/help_center/en-us/categories/34005768850322.json","name":"Popular Articles","locale":"en-us","html_url":"https://bjornborg.zendesk.com/hc/en-us/categories/34005768850322-Popular-Articles","outdated":false,"position":0,"created_at":"2026-03-13T13:40:07Z","updated_at":"2026-07-11T07:33:34Z","description":"","source_locale":"en-us"}},"position":0},{"id":37142875800082,"label":"What is Withdrawal?","body":"<p>Withdrawal means that you have the right to cancel your online purchase within 14 days of receiving your order, without needing to provide a reason. This right is granted under EU consumer protection legislation. Once your withdrawal request has been submitted, you will receive instructions on how to return the products and receive a refund.<br> </p>","section":{"id":360001925973,"url":"https://bjornborg.zendesk.com/api/v2/help_center/en-us/sections/360001925973.json","name":"Returns","locale":"en-us","sorting":"manual","html_url":"https://bjornborg.zendesk.com/hc/en-us/sections/360001925973-Returns","outdated":false,"position":0,"created_at":"2018-09-11T12:09:45Z","updated_at":"2026-07-11T07:33:34Z","category_id":360000854733,"description":"","source_locale":"en-us","theme_template":"section_page","parent_section_id":null,"category":{"id":360000854733,"url":"https://bjornborg.zendesk.com/api/v2/help_center/en-us/categories/360000854733.json","name":"Returns & Refunds","locale":"en-us","html_url":"https://bjornborg.zendesk.com/hc/en-us/categories/360000854733-Returns-Refunds","outdated":false,"position":5,"created_at":"2018-09-11T12:08:15Z","updated_at":"2026-07-11T07:33:34Z","description":"How to return or exchange a product","source_locale":"en-us"}},"position":0},{"id":37142881169042,"label":"What is Withdrawal?","body":"<p>Withdrawal means that you have the right to cancel your online purchase within 14 days of receiving your order, without needing to provide a reason. This right is granted under EU consumer protection legislation. Once your withdrawal request has been submitted, you will receive instructions on how to return the products and receive a refund.<br> </p>","section":{"id":34005890568466,"url":"https://bjornborg.zendesk.com/api/v2/help_center/en-us/sections/34005890568466.json","name":"Popular Articles","locale":"en-us","sorting":"manual","html_url":"https://bjornborg.zendesk.com/hc/en-us/sections/34005890568466-Popular-Articles","outdated":false,"position":0,"created_at":"2026-03-13T13:42:51Z","updated_at":"2026-07-11T07:33:34Z","category_id":34005768850322,"description":"","source_locale":"en-us","theme_template":"section_page","parent_section_id":null,"category":{"id":34005768850322,"url":"https://bjornborg.zendesk.com/api/v2/help_center/en-us/categories/34005768850322.json","name":"Popular Articles","locale":"en-us","html_url":"https://bjornborg.zendesk.com/hc/en-us/categories/34005768850322-Popular-Articles","outdated":false,"position":0,"created_at":"2026-03-13T13:40:07Z","updated_at":"2026-07-11T07:33:34Z","description":"","source_locale":"en-us"}},"position":0}],"faqTitle":"F.A.Q","preamble":{"type":"doc","content":[{"type":"paragraph","content":[{"text":"We look forward to helping you with your inquiry.","type":"text"}]},{"type":"paragraph","content":[{"text":"Important notice for US customers:","type":"text","marks":[{"type":"bold"}]},{"type":"hard_break"},{"text":"We’ve temporarily paused orders to the US due to new tariffs, which impact our ability to deliver the experience you deserve. We’re working on a solution and truly appreciate your understanding.","type":"text"}]},{"type":"paragraph","content":[{"text":"In the meantime, you can still shop Björn Borg via ","type":"text"},{"text":"amazon.com/bjornborg. ","type":"text","marks":[{"type":"link","attrs":{"href":"http://amazon.com/bjornborg","uuid":null,"anchor":null,"target":null,"linktype":"url"}}]},{"text":"Hope to be back soon! ","type":"text"}]}]},"component":"customerServicePage","contactTitle":"How can we help you?","requestSucessLabel":"Thanks for your message!","requestErrorMessage":{"type":"doc","content":[{"type":"paragraph","content":[{"text":"An error occurred while submitting the form. Please contact our customer service for more information.","type":"text"}]}]},"requestSucessMessage":{"type":"doc","content":[{"type":"paragraph","content":[{"text":"We will get back to you as possible! It usually takes up to 2 working days.","type":"text"}]},{"type":"paragraph","content":[{"text":"We will answer in English.","type":"text"}]}]},"faqItemsStructuredData":[{"id":26048555173394,"label":"Return fee","body":"<p class=\"p1\"><span class=\"wysiwyg-font-size-medium\"><strong>A return fee of 3.95 EUR will apply.</strong></span></p><p class=\"p1\">If you're not completely satisfied with your order, you have <strong>30 days</strong> from the day you receive it to make a return. The items must be in <strong>original condition</strong>, with all tags attached.</p>","section":{"id":360001925973,"url":"https://bjornborg.zendesk.com/api/v2/help_center/en-us/sections/360001925973.json","name":"Returns","locale":"en-us","sorting":"manual","html_url":"https://bjornborg.zendesk.com/hc/en-us/sections/360001925973-Returns","outdated":false,"position":0,"created_at":"2018-09-11T12:09:45Z","updated_at":"2026-07-11T07:33:34Z","category_id":360000854733,"description":"","source_locale":"en-us","theme_template":"section_page","parent_section_id":null,"category":{"id":360000854733,"url":"https://bjornborg.zendesk.com/api/v2/help_center/en-us/categories/360000854733.json","name":"Returns & Refunds","locale":"en-us","html_url":"https://bjornborg.zendesk.com/hc/en-us/categories/360000854733-Returns-Refunds","outdated":false,"position":5,"created_at":"2018-09-11T12:08:15Z","updated_at":"2026-07-11T07:33:34Z","description":"How to return or exchange a product","source_locale":"en-us"}},"position":0},{"id":22801303633042,"label":"Do you sell Gift cards?","body":"<p><strong>Unfortunately, we do not sell gift cards online.</strong></p>\n<p>If you want to buy a gift, we offer a 30-day return policy.🎁️ 😀️</p>","section":{"id":4415075728530,"url":"https://bjornborg.zendesk.com/api/v2/help_center/en-us/sections/4415075728530.json","name":"Promotions","locale":"en-us","sorting":"manual","html_url":"https://bjornborg.zendesk.com/hc/en-us/sections/4415075728530-Promotions","outdated":false,"position":0,"created_at":"2022-01-12T08:43:01Z","updated_at":"2025-12-10T15:14:11Z","category_id":4415071764242,"description":"","source_locale":"en-us","theme_template":"section_page","parent_section_id":null,"category":{"id":4415071764242,"url":"https://bjornborg.zendesk.com/api/v2/help_center/en-us/categories/4415071764242.json","name":"Promotions","locale":"en-us","html_url":"https://bjornborg.zendesk.com/hc/en-us/categories/4415071764242-Promotions","outdated":false,"position":12,"created_at":"2022-01-12T08:42:09Z","updated_at":"2026-06-03T15:17:09Z","description":"","source_locale":"en-us"}},"position":0},{"id":21486405333906,"label":"Is the product in stock?","body":"<p>If you don't see the product on our website, it is out of stock.</p>","section":{"id":360001882574,"url":"https://bjornborg.zendesk.com/api/v2/help_center/en-us/sections/360001882574.json","name":"Products","locale":"en-us","sorting":"manual","html_url":"https://bjornborg.zendesk.com/hc/en-us/sections/360001882574-Products","outdated":false,"position":0,"created_at":"2018-09-11T13:01:41Z","updated_at":"2026-05-07T12:39:35Z","category_id":360000854933,"description":"","source_locale":"en-us","theme_template":"section_page","parent_section_id":null,"category":{"id":360000854933,"url":"https://bjornborg.zendesk.com/api/v2/help_center/en-us/categories/360000854933.json","name":"Products","locale":"en-us","html_url":"https://bjornborg.zendesk.com/hc/en-us/categories/360000854933-Products","outdated":false,"position":13,"created_at":"2018-09-11T13:01:29Z","updated_at":"2026-06-03T15:17:09Z","description":"Learn more about the Björn Borg products and brand","source_locale":"en-us"}},"position":0},{"id":20857735464594,"label":"Our stores.","body":"<p>We have physical stores in Sweden, the Netherlands, Finland and Belgium.</p>\n<ul>\n<li>To see contact details <a href=\"https://www.bjornborg.com/en/showroom/\"><strong>CLICK HERE.</strong></a>\n</li>\n</ul>","section":{"id":20857518683922,"url":"https://bjornborg.zendesk.com/api/v2/help_center/en-us/sections/20857518683922.json","name":"Store locator","locale":"en-us","sorting":"manual","html_url":"https://bjornborg.zendesk.com/hc/en-us/sections/20857518683922-Store-locator","outdated":false,"position":0,"created_at":"2024-08-20T08:15:44Z","updated_at":"2025-12-10T14:23:34Z","category_id":20857452382354,"description":"","source_locale":"en-us","theme_template":"section_page","parent_section_id":null,"category":{"id":20857452382354,"url":"https://bjornborg.zendesk.com/api/v2/help_center/en-us/categories/20857452382354.json","name":"Store locator","locale":"en-us","html_url":"https://bjornborg.zendesk.com/hc/en-us/categories/20857452382354-Store-locator","outdated":false,"position":10,"created_at":"2024-08-20T08:12:33Z","updated_at":"2026-06-03T15:17:09Z","description":"","source_locale":"en-us"}},"position":0},{"id":20857169596306,"label":"Are there inner shorts on the Tennis dresses?","body":"<p>There are no inner shorts on our Tennis dresses. We recommend buying the matching \"Ace Minishorts\".</p>","section":{"id":360001882574,"url":"https://bjornborg.zendesk.com/api/v2/help_center/en-us/sections/360001882574.json","name":"Products","locale":"en-us","sorting":"manual","html_url":"https://bjornborg.zendesk.com/hc/en-us/sections/360001882574-Products","outdated":false,"position":0,"created_at":"2018-09-11T13:01:41Z","updated_at":"2026-05-07T12:39:35Z","category_id":360000854933,"description":"","source_locale":"en-us","theme_template":"section_page","parent_section_id":null,"category":{"id":360000854933,"url":"https://bjornborg.zendesk.com/api/v2/help_center/en-us/categories/360000854933.json","name":"Products","locale":"en-us","html_url":"https://bjornborg.zendesk.com/hc/en-us/categories/360000854933-Products","outdated":false,"position":13,"created_at":"2018-09-11T13:01:29Z","updated_at":"2026-06-03T15:17:09Z","description":"Learn more about the Björn Borg products and brand","source_locale":"en-us"}},"position":0},{"id":10049407052050,"label":"I don't have an answer from you.","body":"<p><strong>We always respond to our customers within 2 working days.</strong> If you did not receive a response from us, please also check your spam alt. send us a new email.<br><br> </p><p>We are closed on public holidays.</p>","section":{"id":360005660039,"url":"https://bjornborg.zendesk.com/api/v2/help_center/en-us/sections/360005660039.json","name":"Contact","locale":"en-us","sorting":"manual","html_url":"https://bjornborg.zendesk.com/hc/en-us/sections/360005660039-Contact","outdated":false,"position":0,"created_at":"2021-04-15T08:46:46Z","updated_at":"2026-04-14T13:03:19Z","category_id":360003111259,"description":"","source_locale":"en-us","theme_template":"section_page","parent_section_id":null,"category":{"id":360003111259,"url":"https://bjornborg.zendesk.com/api/v2/help_center/en-us/categories/360003111259.json","name":"Contact","locale":"en-us","html_url":"https://bjornborg.zendesk.com/hc/en-us/categories/360003111259-Contact","outdated":false,"position":9,"created_at":"2021-04-15T08:45:15Z","updated_at":"2026-06-03T15:17:09Z","description":"","source_locale":"en-us"}},"position":0},{"id":7522540553746,"label":"Did my subscription go through?","body":"<div data-pm-slice=\"1 1 []\" data-en-clipboard=\"true\">When you have created your subscription, you will be charged 0EUR. As soon as your order has been sent from our warehouse, you will receive an order confirmation email.</div>\n<div>If you have any further questions please contact us at customerservice@bjornborg.com.</div>\n<div> </div>","section":{"id":7522320187026,"url":"https://bjornborg.zendesk.com/api/v2/help_center/en-us/sections/7522320187026.json","name":"Subscription","locale":"en-us","sorting":"manual","html_url":"https://bjornborg.zendesk.com/hc/en-us/sections/7522320187026-Subscription","outdated":false,"position":0,"created_at":"2022-09-07T13:24:24Z","updated_at":"2026-06-11T09:23:07Z","category_id":7522237880722,"description":"","source_locale":"en-us","theme_template":"section_page","parent_section_id":null,"category":{"id":7522237880722,"url":"https://bjornborg.zendesk.com/api/v2/help_center/en-us/categories/7522237880722.json","name":"Subscription","locale":"en-us","html_url":"https://bjornborg.zendesk.com/hc/en-us/categories/7522237880722-Subscription","outdated":false,"position":11,"created_at":"2022-09-07T13:21:31Z","updated_at":"2026-06-11T09:23:07Z","description":"","source_locale":"en-us"}},"position":0},{"id":7522516716690,"label":"How do I cancel my subscription?","body":"<div data-pm-slice=\"0 1 []\" data-en-clipboard=\"true\">You can cancel your subscription at any time by contact us at customerservice@bjornborg.com.</div>","section":{"id":7522320187026,"url":"https://bjornborg.zendesk.com/api/v2/help_center/en-us/sections/7522320187026.json","name":"Subscription","locale":"en-us","sorting":"manual","html_url":"https://bjornborg.zendesk.com/hc/en-us/sections/7522320187026-Subscription","outdated":false,"position":0,"created_at":"2022-09-07T13:24:24Z","updated_at":"2026-06-11T09:23:07Z","category_id":7522237880722,"description":"","source_locale":"en-us","theme_template":"section_page","parent_section_id":null,"category":{"id":7522237880722,"url":"https://bjornborg.zendesk.com/api/v2/help_center/en-us/categories/7522237880722.json","name":"Subscription","locale":"en-us","html_url":"https://bjornborg.zendesk.com/hc/en-us/categories/7522237880722-Subscription","outdated":false,"position":11,"created_at":"2022-09-07T13:21:31Z","updated_at":"2026-06-11T09:23:07Z","description":"","source_locale":"en-us"}},"position":0},{"id":7522537267602,"label":"How often will i receive the boxers?","body":"<div data-pm-slice=\"1 1 []\" data-en-clipboard=\"true\">You can choose to receive your boxers every month, every two months or every three months.</div>","section":{"id":7522320187026,"url":"https://bjornborg.zendesk.com/api/v2/help_center/en-us/sections/7522320187026.json","name":"Subscription","locale":"en-us","sorting":"manual","html_url":"https://bjornborg.zendesk.com/hc/en-us/sections/7522320187026-Subscription","outdated":false,"position":0,"created_at":"2022-09-07T13:24:24Z","updated_at":"2026-06-11T09:23:07Z","category_id":7522237880722,"description":"","source_locale":"en-us","theme_template":"section_page","parent_section_id":null,"category":{"id":7522237880722,"url":"https://bjornborg.zendesk.com/api/v2/help_center/en-us/categories/7522237880722.json","name":"Subscription","locale":"en-us","html_url":"https://bjornborg.zendesk.com/hc/en-us/categories/7522237880722-Subscription","outdated":false,"position":11,"created_at":"2022-09-07T13:21:31Z","updated_at":"2026-06-11T09:23:07Z","description":"","source_locale":"en-us"}},"position":0},{"id":7522535584914,"label":"Why should I sign up a subscription?","body":"<div data-pm-slice=\"1 1 []\" data-en-clipboard=\"true\">Sign up for our boxers subscription &amp; save up to 30%. With us, it's easy and convenient to sign up an subscription on our boxers. You can receive delivery every month, every two months, or every three months. Choose the option that suits you best.</div><div>Your package contains 2 packs of boxers, choose between black and patterned boxers. Both options are Organic Cotton Stretch boxers, which is a favorite with flexible stretch and a perfect fit.</div>","section":{"id":7522320187026,"url":"https://bjornborg.zendesk.com/api/v2/help_center/en-us/sections/7522320187026.json","name":"Subscription","locale":"en-us","sorting":"manual","html_url":"https://bjornborg.zendesk.com/hc/en-us/sections/7522320187026-Subscription","outdated":false,"position":0,"created_at":"2022-09-07T13:24:24Z","updated_at":"2026-06-11T09:23:07Z","category_id":7522237880722,"description":"","source_locale":"en-us","theme_template":"section_page","parent_section_id":null,"category":{"id":7522237880722,"url":"https://bjornborg.zendesk.com/api/v2/help_center/en-us/categories/7522237880722.json","name":"Subscription","locale":"en-us","html_url":"https://bjornborg.zendesk.com/hc/en-us/categories/7522237880722-Subscription","outdated":false,"position":11,"created_at":"2022-09-07T13:21:31Z","updated_at":"2026-06-11T09:23:07Z","description":"","source_locale":"en-us"}},"position":0},{"id":4444474770962,"label":"How do I use my bonus?","body":"<p><strong>When a bonus voucher is created, you will find it in the checkout step, provided you are logged in.
</strong>If there is an active bonus check to use, you can select it under the discount code box.
</p><p> </p><p><img class=\"wysiwyg-image-resized\" style=\"aspect-ratio: 747/570; width: 66.09%;\" src=\"https://bjornborg.zendesk.com/hc/article_attachments/34887134710418\" width=\"747\" height=\"570\"></p><p> </p>","section":{"id":360001926273,"url":"https://bjornborg.zendesk.com/api/v2/help_center/en-us/sections/360001926273.json","name":"Team Borg - membership","locale":"en-us","sorting":"manual","html_url":"https://bjornborg.zendesk.com/hc/en-us/sections/360001926273-Team-Borg-membership","outdated":false,"position":0,"created_at":"2018-09-11T13:11:12Z","updated_at":"2026-04-17T12:41:26Z","category_id":360000854993,"description":"","source_locale":"en-us","theme_template":"section_page","parent_section_id":null,"category":{"id":360000854993,"url":"https://bjornborg.zendesk.com/api/v2/help_center/en-us/categories/360000854993.json","name":"Team Borg - membership","locale":"en-us","html_url":"https://bjornborg.zendesk.com/hc/en-us/categories/360000854993-Team-Borg-membership","outdated":false,"position":4,"created_at":"2018-09-11T13:10:53Z","updated_at":"2026-06-03T15:17:09Z","description":"What are the benefits of being part of Team Borg","source_locale":"en-us"}},"position":0},{"id":4415072318354,"label":"Underwear guide","body":"<p class=\"p1\">You will find our underwear guide if you<strong> </strong><a href=\"https://www.bjornborg.com/uk/men/underwear-guide/\" target=\"_self\" rel=\"undefined\"><strong>CLICK HERE</strong></a><strong>.</strong></p>","section":{"id":360001882574,"url":"https://bjornborg.zendesk.com/api/v2/help_center/en-us/sections/360001882574.json","name":"Products","locale":"en-us","sorting":"manual","html_url":"https://bjornborg.zendesk.com/hc/en-us/sections/360001882574-Products","outdated":false,"position":0,"created_at":"2018-09-11T13:01:41Z","updated_at":"2026-05-07T12:39:35Z","category_id":360000854933,"description":"","source_locale":"en-us","theme_template":"section_page","parent_section_id":null,"category":{"id":360000854933,"url":"https://bjornborg.zendesk.com/api/v2/help_center/en-us/categories/360000854933.json","name":"Products","locale":"en-us","html_url":"https://bjornborg.zendesk.com/hc/en-us/categories/360000854933-Products","outdated":false,"position":13,"created_at":"2018-09-11T13:01:29Z","updated_at":"2026-06-03T15:17:09Z","description":"Learn more about the Björn Borg products and brand","source_locale":"en-us"}},"position":0},{"id":4415066162066,"label":"Sports boxer","body":"<p class=\"p1\"><strong>Made of 90% Polyester and 10% Elastane.</strong></p>\n<p class=\"p1\">Our Sports boxer is constructed to let you go further. Light as a feather and keeping you dry, the high-performance material, empowers you to take that extra rep. Not because you have to, but because you can.</p>","section":{"id":360001882574,"url":"https://bjornborg.zendesk.com/api/v2/help_center/en-us/sections/360001882574.json","name":"Products","locale":"en-us","sorting":"manual","html_url":"https://bjornborg.zendesk.com/hc/en-us/sections/360001882574-Products","outdated":false,"position":0,"created_at":"2018-09-11T13:01:41Z","updated_at":"2026-05-07T12:39:35Z","category_id":360000854933,"description":"","source_locale":"en-us","theme_template":"section_page","parent_section_id":null,"category":{"id":360000854933,"url":"https://bjornborg.zendesk.com/api/v2/help_center/en-us/categories/360000854933.json","name":"Products","locale":"en-us","html_url":"https://bjornborg.zendesk.com/hc/en-us/categories/360000854933-Products","outdated":false,"position":13,"created_at":"2018-09-11T13:01:29Z","updated_at":"2026-06-03T15:17:09Z","description":"Learn more about the Björn Borg products and brand","source_locale":"en-us"}},"position":0},{"id":4415065942930,"label":"The discount code does not work.","body":"<p><strong>The discount code does not work,</strong> it may be because it can not be combined with other discounts.</p>\n<p>If you have more questions, please contact us at customer service.</p>","section":{"id":4415075728530,"url":"https://bjornborg.zendesk.com/api/v2/help_center/en-us/sections/4415075728530.json","name":"Promotions","locale":"en-us","sorting":"manual","html_url":"https://bjornborg.zendesk.com/hc/en-us/sections/4415075728530-Promotions","outdated":false,"position":0,"created_at":"2022-01-12T08:43:01Z","updated_at":"2025-12-10T15:14:11Z","category_id":4415071764242,"description":"","source_locale":"en-us","theme_template":"section_page","parent_section_id":null,"category":{"id":4415071764242,"url":"https://bjornborg.zendesk.com/api/v2/help_center/en-us/categories/4415071764242.json","name":"Promotions","locale":"en-us","html_url":"https://bjornborg.zendesk.com/hc/en-us/categories/4415071764242-Promotions","outdated":false,"position":12,"created_at":"2022-01-12T08:42:09Z","updated_at":"2026-06-03T15:17:09Z","description":"","source_locale":"en-us"}},"position":0},{"id":4408205889810,"label":"The difference between Organic/Premium Cotton Stretch-boxer and Cotton Stretch-boxer.","body":"<p><strong>Organic/Premium Cotton Stretch-boxers are made of cotton weighing 190g / m2.</strong></p><p>Our Cotton Stretch boxers are always in 12-, 10-, 7-, 5-, &amp; 3-packs made of cotton weighing 170g / m2. This means that the feel and the elasticity of the Basic products can be perceived differently, mainly if you're used to the others with a slightly thicker quality.</p><p> </p>","section":{"id":360001882574,"url":"https://bjornborg.zendesk.com/api/v2/help_center/en-us/sections/360001882574.json","name":"Products","locale":"en-us","sorting":"manual","html_url":"https://bjornborg.zendesk.com/hc/en-us/sections/360001882574-Products","outdated":false,"position":0,"created_at":"2018-09-11T13:01:41Z","updated_at":"2026-05-07T12:39:35Z","category_id":360000854933,"description":"","source_locale":"en-us","theme_template":"section_page","parent_section_id":null,"category":{"id":360000854933,"url":"https://bjornborg.zendesk.com/api/v2/help_center/en-us/categories/360000854933.json","name":"Products","locale":"en-us","html_url":"https://bjornborg.zendesk.com/hc/en-us/categories/360000854933-Products","outdated":false,"position":13,"created_at":"2018-09-11T13:01:29Z","updated_at":"2026-06-03T15:17:09Z","description":"Learn more about the Björn Borg products and brand","source_locale":"en-us"}},"position":0},{"id":4407870722962,"label":"Size guide women.","body":"<p>Size translation:</p>\n<p>XS = 34</p>\n<p>S = 36</p>\n<p>M = 38</p>\n<p>L = 40</p>\n<p>XL = 42</p>\n<p>XXL = 44</p>","section":{"id":360001928693,"url":"https://bjornborg.zendesk.com/api/v2/help_center/en-us/sections/360001928693.json","name":"Size guide","locale":"en-us","sorting":"manual","html_url":"https://bjornborg.zendesk.com/hc/en-us/sections/360001928693-Size-guide","outdated":false,"position":0,"created_at":"2018-09-11T17:44:01Z","updated_at":"2025-12-10T14:09:46Z","category_id":360000855993,"description":"","source_locale":"en-us","theme_template":"section_page","parent_section_id":null,"category":{"id":360000855993,"url":"https://bjornborg.zendesk.com/api/v2/help_center/en-us/categories/360000855993.json","name":"Size guide","locale":"en-us","html_url":"https://bjornborg.zendesk.com/hc/en-us/categories/360000855993-Size-guide","outdated":false,"position":8,"created_at":"2018-09-11T17:43:38Z","updated_at":"2026-06-03T15:17:09Z","description":"","source_locale":"en-us"}},"position":0},{"id":4407058947858,"label":"Do you have a chat?","body":"<p><strong>You can find our chat if you press the symbol in the lower corner \"Help\".</strong> When we are not online, our chatbot will help you as best as it can.<br> <br>If the chat does not come up when you need us, you are welcome to contact us via email.</p>","section":{"id":360005660039,"url":"https://bjornborg.zendesk.com/api/v2/help_center/en-us/sections/360005660039.json","name":"Contact","locale":"en-us","sorting":"manual","html_url":"https://bjornborg.zendesk.com/hc/en-us/sections/360005660039-Contact","outdated":false,"position":0,"created_at":"2021-04-15T08:46:46Z","updated_at":"2026-04-14T13:03:19Z","category_id":360003111259,"description":"","source_locale":"en-us","theme_template":"section_page","parent_section_id":null,"category":{"id":360003111259,"url":"https://bjornborg.zendesk.com/api/v2/help_center/en-us/categories/360003111259.json","name":"Contact","locale":"en-us","html_url":"https://bjornborg.zendesk.com/hc/en-us/categories/360003111259-Contact","outdated":false,"position":9,"created_at":"2021-04-15T08:45:15Z","updated_at":"2026-06-03T15:17:09Z","description":"","source_locale":"en-us"}},"position":0},{"id":4402140704530,"label":"Why can I not put the product in the shopping cart?","body":"<p><strong>If the product is out of stock, it cannot be added to the shopping cart.</strong></p>\n<p>When many happy shoppers are at the site at the same time the current stock update doesn't always keep up with the fast-paced sales. We work hard to deliver the best possible online shopping experience for all customers but unexpected delays, stock shortages, fulfillment issues and a host of other problems can occur. </p>","section":{"id":4415065899794,"url":"https://bjornborg.zendesk.com/api/v2/help_center/en-us/sections/4415065899794.json","name":"Sale","locale":"en-us","sorting":"manual","html_url":"https://bjornborg.zendesk.com/hc/en-us/sections/4415065899794-Sale","outdated":false,"position":0,"created_at":"2022-01-12T08:42:46Z","updated_at":"2026-06-10T06:37:48Z","category_id":4415065896722,"description":"","source_locale":"en-us","theme_template":"section_page","parent_section_id":null,"category":{"id":4415065896722,"url":"https://bjornborg.zendesk.com/api/v2/help_center/en-us/categories/4415065896722.json","name":"Sale","locale":"en-us","html_url":"https://bjornborg.zendesk.com/hc/en-us/categories/4415065896722-Sale","outdated":false,"position":1,"created_at":"2022-01-12T08:42:20Z","updated_at":"2026-06-10T06:37:48Z","description":"","source_locale":"en-us"}},"position":0},{"id":360021073740,"label":"I want to complain about a product that has not been bought on bjornborg.com.","body":"<p>In order to get your claim handled, <strong>we kindly ask you to contact the store where they were purchased</strong> as a distributor we cannot exchange/judge any complaints from direct customers. <strong>Claims like these need to be handled by the original point of purchase</strong> so please contact the store and they'll help you further. My best advice to you is either to go back to the store or email them.</p>","section":{"id":360001926253,"url":"https://bjornborg.zendesk.com/api/v2/help_center/en-us/sections/360001926253.json","name":"Claims","locale":"en-us","sorting":"manual","html_url":"https://bjornborg.zendesk.com/hc/en-us/sections/360001926253-Claims","outdated":false,"position":0,"created_at":"2018-09-11T12:59:35Z","updated_at":"2026-05-13T12:57:51Z","category_id":360000854893,"description":"","source_locale":"en-us","theme_template":"section_page","parent_section_id":null,"category":{"id":360000854893,"url":"https://bjornborg.zendesk.com/api/v2/help_center/en-us/categories/360000854893.json","name":"Claims","locale":"en-us","html_url":"https://bjornborg.zendesk.com/hc/en-us/categories/360000854893-Claims","outdated":false,"position":6,"created_at":"2018-09-11T12:59:17Z","updated_at":"2026-06-03T15:17:09Z","description":"","source_locale":"en-us"}},"position":0},{"id":360021095459,"label":"Is it possible to buy boxers separately?","body":"<p><strong>Our boxers are only sold in the packaging that you see on the site.</strong> It is not possible to buy a color or a print separately if the product is not sold as a 1-pack.</p>","section":{"id":360001882574,"url":"https://bjornborg.zendesk.com/api/v2/help_center/en-us/sections/360001882574.json","name":"Products","locale":"en-us","sorting":"manual","html_url":"https://bjornborg.zendesk.com/hc/en-us/sections/360001882574-Products","outdated":false,"position":0,"created_at":"2018-09-11T13:01:41Z","updated_at":"2026-05-07T12:39:35Z","category_id":360000854933,"description":"","source_locale":"en-us","theme_template":"section_page","parent_section_id":null,"category":{"id":360000854933,"url":"https://bjornborg.zendesk.com/api/v2/help_center/en-us/categories/360000854933.json","name":"Products","locale":"en-us","html_url":"https://bjornborg.zendesk.com/hc/en-us/categories/360000854933-Products","outdated":false,"position":13,"created_at":"2018-09-11T13:01:29Z","updated_at":"2026-06-03T15:17:09Z","description":"Learn more about the Björn Borg products and brand","source_locale":"en-us"}},"position":0},{"id":360021091039,"label":"Can I call you by phone?","body":"<p><strong>The Björn Borg customer service team handles all support via e-mail and not via telephone.</strong><br><br>If you have questions about your order, please <a href=\"https://www.bjornborg.com/se/kundtjanst/#form\" target=\"_blank\" rel=\"noopener noreferrer\"><strong><span class=\"wysiwyg-underline\">CLICK HERE</span></strong></a> to contact us and we will help you! Our aim is to answer all emails within two working days, 9-16 CET.</p>","section":{"id":360005660039,"url":"https://bjornborg.zendesk.com/api/v2/help_center/en-us/sections/360005660039.json","name":"Contact","locale":"en-us","sorting":"manual","html_url":"https://bjornborg.zendesk.com/hc/en-us/sections/360005660039-Contact","outdated":false,"position":0,"created_at":"2021-04-15T08:46:46Z","updated_at":"2026-04-14T13:03:19Z","category_id":360003111259,"description":"","source_locale":"en-us","theme_template":"section_page","parent_section_id":null,"category":{"id":360003111259,"url":"https://bjornborg.zendesk.com/api/v2/help_center/en-us/categories/360003111259.json","name":"Contact","locale":"en-us","html_url":"https://bjornborg.zendesk.com/hc/en-us/categories/360003111259-Contact","outdated":false,"position":9,"created_at":"2021-04-15T08:45:15Z","updated_at":"2026-06-03T15:17:09Z","description":"","source_locale":"en-us"}},"position":0},{"id":360021090999,"label":"How do I contact you?","body":"<p><strong>Send us a request in the form at the bottom of this page</strong>, or press the small \"Help\" symbol in the bottom corner.</p>\n<p>We aim to respond to all emails within two working days.</p>\n<p><br>We are open and at your service (CET):<br>Monday - Friday 09:00 to 16:00<br>Saturday, Sunday and Swedish public holidays: Closed</p>","section":{"id":360005660039,"url":"https://bjornborg.zendesk.com/api/v2/help_center/en-us/sections/360005660039.json","name":"Contact","locale":"en-us","sorting":"manual","html_url":"https://bjornborg.zendesk.com/hc/en-us/sections/360005660039-Contact","outdated":false,"position":0,"created_at":"2021-04-15T08:46:46Z","updated_at":"2026-04-14T13:03:19Z","category_id":360003111259,"description":"","source_locale":"en-us","theme_template":"section_page","parent_section_id":null,"category":{"id":360003111259,"url":"https://bjornborg.zendesk.com/api/v2/help_center/en-us/categories/360003111259.json","name":"Contact","locale":"en-us","html_url":"https://bjornborg.zendesk.com/hc/en-us/categories/360003111259-Contact","outdated":false,"position":9,"created_at":"2021-04-15T08:45:15Z","updated_at":"2026-06-03T15:17:09Z","description":"","source_locale":"en-us"}},"position":0},{"id":360021090899,"label":"Why Björn Borg products?","body":"<p><strong>We create sports fashion designed</strong> to make people look and feel active and attractive; a promise always kept thanks to our dedication to performance, fabulous fit, and cutting-edge design.</p>","section":{"id":360001882574,"url":"https://bjornborg.zendesk.com/api/v2/help_center/en-us/sections/360001882574.json","name":"Products","locale":"en-us","sorting":"manual","html_url":"https://bjornborg.zendesk.com/hc/en-us/sections/360001882574-Products","outdated":false,"position":0,"created_at":"2018-09-11T13:01:41Z","updated_at":"2026-05-07T12:39:35Z","category_id":360000854933,"description":"","source_locale":"en-us","theme_template":"section_page","parent_section_id":null,"category":{"id":360000854933,"url":"https://bjornborg.zendesk.com/api/v2/help_center/en-us/categories/360000854933.json","name":"Products","locale":"en-us","html_url":"https://bjornborg.zendesk.com/hc/en-us/categories/360000854933-Products","outdated":false,"position":13,"created_at":"2018-09-11T13:01:29Z","updated_at":"2026-06-03T15:17:09Z","description":"Learn more about the Björn Borg products and brand","source_locale":"en-us"}},"position":0},{"id":360021067780,"label":"When will I receive my sale order?","body":"<p><strong>During sale periods unexpected delays, stock shortages, fulfillment issues,</strong> and a host of other problems out of our control may occur, for which we do all in our power to help make into a reasonable and positive experience for our customers. For additional clarification regarding our policies in the webshop, please consult our <a href=\"https://www.bjornborg.com/en/customer-service/terms-conditions/\"><strong>terms and conditions.</strong></a><br><br> </p><p><strong>During Black Friday:</strong> Order processing and delivery time may take longer due to many happy shoppers. We are working hard to process and dispatch all orders in a timely manner!</p>","section":{"id":4415065899794,"url":"https://bjornborg.zendesk.com/api/v2/help_center/en-us/sections/4415065899794.json","name":"Sale","locale":"en-us","sorting":"manual","html_url":"https://bjornborg.zendesk.com/hc/en-us/sections/4415065899794-Sale","outdated":false,"position":0,"created_at":"2022-01-12T08:42:46Z","updated_at":"2026-06-10T06:37:48Z","category_id":4415065896722,"description":"","source_locale":"en-us","theme_template":"section_page","parent_section_id":null,"category":{"id":4415065896722,"url":"https://bjornborg.zendesk.com/api/v2/help_center/en-us/categories/4415065896722.json","name":"Sale","locale":"en-us","html_url":"https://bjornborg.zendesk.com/hc/en-us/categories/4415065896722-Sale","outdated":false,"position":1,"created_at":"2022-01-12T08:42:20Z","updated_at":"2026-06-10T06:37:48Z","description":"","source_locale":"en-us"}},"position":0},{"id":360021090559,"label":"Are your sizes in EU or US standards?","body":"<p><strong>Our sizes are in EU standards. </strong></p>","section":{"id":360001928693,"url":"https://bjornborg.zendesk.com/api/v2/help_center/en-us/sections/360001928693.json","name":"Size guide","locale":"en-us","sorting":"manual","html_url":"https://bjornborg.zendesk.com/hc/en-us/sections/360001928693-Size-guide","outdated":false,"position":0,"created_at":"2018-09-11T17:44:01Z","updated_at":"2025-12-10T14:09:46Z","category_id":360000855993,"description":"","source_locale":"en-us","theme_template":"section_page","parent_section_id":null,"category":{"id":360000855993,"url":"https://bjornborg.zendesk.com/api/v2/help_center/en-us/categories/360000855993.json","name":"Size guide","locale":"en-us","html_url":"https://bjornborg.zendesk.com/hc/en-us/categories/360000855993-Size-guide","outdated":false,"position":8,"created_at":"2018-09-11T17:43:38Z","updated_at":"2026-06-03T15:17:09Z","description":"","source_locale":"en-us"}},"position":0},{"id":360021059899,"label":"Where is my order?","body":"<p><span lang=\"EN-GB\">When your order has been dispatched from our warehouse in Sweden, you have received a shipping confirmation stating your tracking nr along with tracking instructions to the email address you stated with your order. If you cannot find it in your inbox, please check your spam as emails sometimes end up there.</span></p>\n<p> </p>\n<p><span lang=\"EN-GB\"><strong>BUDBEE - </strong>You will receive an SMS with your shipping information, if not, please download their app.<br></span><span lang=\"EN-GB\"><strong>DHL - </strong>Packages sent with DHL have tracking numbers and can be tracked directly on the DHL website.<br></span></p>\n<p><span lang=\"EN-GB\"><strong>UPS -</strong> Packages sent with UPS have tracking numbers and can be tracked directly on the UPS website. <br><br></span><span lang=\"EN-GB\"><strong>If there are no updates in the tracking within 10 days</strong>, please <a href=\"https://www.bjornborg.com/customer-service/#form\" target=\"_blank\" rel=\"noopener noreferrer\">CLICK HERE</a> and contact us so we can help you!</span></p>","section":{"id":360001882454,"url":"https://bjornborg.zendesk.com/api/v2/help_center/en-us/sections/360001882454.json","name":"Shipping & Delivery","locale":"en-us","sorting":"manual","html_url":"https://bjornborg.zendesk.com/hc/en-us/sections/360001882454-Shipping-Delivery","outdated":false,"position":0,"created_at":"2018-09-11T12:48:42Z","updated_at":"2026-05-12T13:16:08Z","category_id":360000842794,"description":"","source_locale":"en-us","theme_template":"section_page","parent_section_id":null,"category":{"id":360000842794,"url":"https://bjornborg.zendesk.com/api/v2/help_center/en-us/categories/360000842794.json","name":"Shipping & Delivery","locale":"en-us","html_url":"https://bjornborg.zendesk.com/hc/en-us/categories/360000842794-Shipping-Delivery","outdated":false,"position":2,"created_at":"2018-09-11T12:48:22Z","updated_at":"2026-06-03T15:17:09Z","description":"Delivery times, shipping methods and costs","source_locale":"en-us"}},"position":5},{"id":360009045314,"label":"Which size is right for me.","body":"<p><strong>To find your perfect fit, please press on a product and then you will find the size guide</strong> at the right hand side of the product image.</p>","section":{"id":360001928693,"url":"https://bjornborg.zendesk.com/api/v2/help_center/en-us/sections/360001928693.json","name":"Size guide","locale":"en-us","sorting":"manual","html_url":"https://bjornborg.zendesk.com/hc/en-us/sections/360001928693-Size-guide","outdated":false,"position":0,"created_at":"2018-09-11T17:44:01Z","updated_at":"2025-12-10T14:09:46Z","category_id":360000855993,"description":"","source_locale":"en-us","theme_template":"section_page","parent_section_id":null,"category":{"id":360000855993,"url":"https://bjornborg.zendesk.com/api/v2/help_center/en-us/categories/360000855993.json","name":"Size guide","locale":"en-us","html_url":"https://bjornborg.zendesk.com/hc/en-us/categories/360000855993-Size-guide","outdated":false,"position":8,"created_at":"2018-09-11T17:43:38Z","updated_at":"2026-06-03T15:17:09Z","description":"","source_locale":"en-us"}},"position":0},{"id":360009033394,"label":"I want to return an item to make an exchange?","body":"<p><strong>If you want to exchange an item, we kindly ask you to place a new order.</strong> We are unable to administrate exchanges in connection to returns in our warehouse. Unfortunately, we cannot apply sale prices to an order placed outside the sale period.</p>\n<p>As stated in our Terms and Conditions: Promotions and discount codes are only valid on new orders and cannot be applied retrospectively. All sale prices are valid only on selected items and current stock within the sales period.</p>","section":{"id":4415065899794,"url":"https://bjornborg.zendesk.com/api/v2/help_center/en-us/sections/4415065899794.json","name":"Sale","locale":"en-us","sorting":"manual","html_url":"https://bjornborg.zendesk.com/hc/en-us/sections/4415065899794-Sale","outdated":false,"position":0,"created_at":"2022-01-12T08:42:46Z","updated_at":"2026-06-10T06:37:48Z","category_id":4415065896722,"description":"","source_locale":"en-us","theme_template":"section_page","parent_section_id":null,"category":{"id":4415065896722,"url":"https://bjornborg.zendesk.com/api/v2/help_center/en-us/categories/4415065896722.json","name":"Sale","locale":"en-us","html_url":"https://bjornborg.zendesk.com/hc/en-us/categories/4415065896722-Sale","outdated":false,"position":1,"created_at":"2022-01-12T08:42:20Z","updated_at":"2026-06-10T06:37:48Z","description":"","source_locale":"en-us"}},"position":0},{"id":360009167193,"label":"I have a discount code that I want to use but it doesn't work?","body":"<p data-start=\"53\" data-end=\"168\"><strong>Discount codes cannot be used on already discounted prices</strong> or in combination with other offers.</p><p data-start=\"170\" data-end=\"301\"> </p>","section":{"id":4415065899794,"url":"https://bjornborg.zendesk.com/api/v2/help_center/en-us/sections/4415065899794.json","name":"Sale","locale":"en-us","sorting":"manual","html_url":"https://bjornborg.zendesk.com/hc/en-us/sections/4415065899794-Sale","outdated":false,"position":0,"created_at":"2022-01-12T08:42:46Z","updated_at":"2026-06-10T06:37:48Z","category_id":4415065896722,"description":"","source_locale":"en-us","theme_template":"section_page","parent_section_id":null,"category":{"id":4415065896722,"url":"https://bjornborg.zendesk.com/api/v2/help_center/en-us/categories/4415065896722.json","name":"Sale","locale":"en-us","html_url":"https://bjornborg.zendesk.com/hc/en-us/categories/4415065896722-Sale","outdated":false,"position":1,"created_at":"2022-01-12T08:42:20Z","updated_at":"2026-06-10T06:37:48Z","description":"","source_locale":"en-us"}},"position":0},{"id":360009167173,"label":"I purchased something just before the sale started, can I get the sale prices on my order?","body":"<div class=\"innerfaqcontainer\">\n<div class=\"panel\">\n<p>In the interest of remaining fair and consistent across the board to all our customers, we do not compensate for products purchased before a sale occurring.</p>\n</div>\n</div>\n<div class=\"clear\"> </div>\n<div class=\"clear\">You can return your order provided that your products still have their original packaging and are unopened if it is underwear.</div>","section":{"id":4415065899794,"url":"https://bjornborg.zendesk.com/api/v2/help_center/en-us/sections/4415065899794.json","name":"Sale","locale":"en-us","sorting":"manual","html_url":"https://bjornborg.zendesk.com/hc/en-us/sections/4415065899794-Sale","outdated":false,"position":0,"created_at":"2022-01-12T08:42:46Z","updated_at":"2026-06-10T06:37:48Z","category_id":4415065896722,"description":"","source_locale":"en-us","theme_template":"section_page","parent_section_id":null,"category":{"id":4415065896722,"url":"https://bjornborg.zendesk.com/api/v2/help_center/en-us/categories/4415065896722.json","name":"Sale","locale":"en-us","html_url":"https://bjornborg.zendesk.com/hc/en-us/categories/4415065896722-Sale","outdated":false,"position":1,"created_at":"2022-01-12T08:42:20Z","updated_at":"2026-06-10T06:37:48Z","description":"","source_locale":"en-us"}},"position":0},{"id":360009166873,"label":"Sustainability","body":"<p><strong>Björn Borg works actively to reduce our carbon footprint</strong> as well as secure good working conditions and respect the human rights of people manufacturing our products.<br><br>For full insight in our sustainability work, check out <strong><a href=\"https://www.bjornborg.com/en/sustainability/\" target=\"_blank\" rel=\"noopener noreferrer\">THIS LINK.</a></strong></p>","section":{"id":360001882654,"url":"https://bjornborg.zendesk.com/api/v2/help_center/en-us/sections/360001882654.json","name":"Sustainability","locale":"en-us","sorting":"manual","html_url":"https://bjornborg.zendesk.com/hc/en-us/sections/360001882654-Sustainability","outdated":false,"position":0,"created_at":"2018-09-11T13:06:55Z","updated_at":"2026-06-11T09:20:25Z","category_id":360000854973,"description":"","source_locale":"en-us","theme_template":"section_page","parent_section_id":null,"category":{"id":360000854973,"url":"https://bjornborg.zendesk.com/api/v2/help_center/en-us/categories/360000854973.json","name":"Sustainability","locale":"en-us","html_url":"https://bjornborg.zendesk.com/hc/en-us/categories/360000854973-Sustainability","outdated":false,"position":14,"created_at":"2018-09-11T13:06:17Z","updated_at":"2026-06-11T09:20:25Z","description":"What does Björn Borg do to contribute to a more sustainable future?","source_locale":"en-us"}},"position":0},{"id":360009166733,"label":"Where can I find your size guide?","body":"<p><strong>To find your perfect fit,</strong> please press on a product and then you will find the size guide at the right hand side of the product image.</p>","section":{"id":360001882574,"url":"https://bjornborg.zendesk.com/api/v2/help_center/en-us/sections/360001882574.json","name":"Products","locale":"en-us","sorting":"manual","html_url":"https://bjornborg.zendesk.com/hc/en-us/sections/360001882574-Products","outdated":false,"position":0,"created_at":"2018-09-11T13:01:41Z","updated_at":"2026-05-07T12:39:35Z","category_id":360000854933,"description":"","source_locale":"en-us","theme_template":"section_page","parent_section_id":null,"category":{"id":360000854933,"url":"https://bjornborg.zendesk.com/api/v2/help_center/en-us/categories/360000854933.json","name":"Products","locale":"en-us","html_url":"https://bjornborg.zendesk.com/hc/en-us/categories/360000854933-Products","outdated":false,"position":13,"created_at":"2018-09-11T13:01:29Z","updated_at":"2026-06-03T15:17:09Z","description":"Learn more about the Björn Borg products and brand","source_locale":"en-us"}},"position":0},{"id":360009166673,"label":"How do I wash my Björn Borgs?","body":"<p><strong>Cotton underwear should not be washed over 40 degrees</strong> nor tumble dried and our performance underwear and sportswear should not be washed over 30 degrees and never with fabric softener or tumble dry.</p>\n<p>We do recommend you to consult the washing instructions in your product for detailed care instructions.</p>","section":{"id":360001882574,"url":"https://bjornborg.zendesk.com/api/v2/help_center/en-us/sections/360001882574.json","name":"Products","locale":"en-us","sorting":"manual","html_url":"https://bjornborg.zendesk.com/hc/en-us/sections/360001882574-Products","outdated":false,"position":0,"created_at":"2018-09-11T13:01:41Z","updated_at":"2026-05-07T12:39:35Z","category_id":360000854933,"description":"","source_locale":"en-us","theme_template":"section_page","parent_section_id":null,"category":{"id":360000854933,"url":"https://bjornborg.zendesk.com/api/v2/help_center/en-us/categories/360000854933.json","name":"Products","locale":"en-us","html_url":"https://bjornborg.zendesk.com/hc/en-us/categories/360000854933-Products","outdated":false,"position":13,"created_at":"2018-09-11T13:01:29Z","updated_at":"2026-06-03T15:17:09Z","description":"Learn more about the Björn Borg products and brand","source_locale":"en-us"}},"position":0},{"id":360009032394,"label":"I want to claim my product / damaged / broken","body":"<p class=\"p1\"><span class=\"wysiwyg-underline\">1. </span><a href=\"https://www.bjornborg.com/returns\"><span class=\"wysiwyg-underline\"><strong>CLICK HERE to register your complaint.</strong> </span></a>We need a photo of the damaged product, where our logo is clearly visible, along with a written description explaining the problem. Do not return the product to us, please keep it until you have received a response from us.</p>\n<p class=\"p2\"> </p>\n<p class=\"p1\">2. Once our customer service has handled and approved your complaint, they will contact you via email.</p>","section":{"id":360001926253,"url":"https://bjornborg.zendesk.com/api/v2/help_center/en-us/sections/360001926253.json","name":"Claims","locale":"en-us","sorting":"manual","html_url":"https://bjornborg.zendesk.com/hc/en-us/sections/360001926253-Claims","outdated":false,"position":0,"created_at":"2018-09-11T12:59:35Z","updated_at":"2026-05-13T12:57:51Z","category_id":360000854893,"description":"","source_locale":"en-us","theme_template":"section_page","parent_section_id":null,"category":{"id":360000854893,"url":"https://bjornborg.zendesk.com/api/v2/help_center/en-us/categories/360000854893.json","name":"Claims","locale":"en-us","html_url":"https://bjornborg.zendesk.com/hc/en-us/categories/360000854893-Claims","outdated":false,"position":6,"created_at":"2018-09-11T12:59:17Z","updated_at":"2026-06-03T15:17:09Z","description":"","source_locale":"en-us"}},"position":0},{"id":360009031734,"label":"What are my payment options?","body":"<p><strong>For your convenience, we offer a wide range of the most popular payment methods</strong> when shopping on our site.</p>\n<ul>\n<li>Card payment - credit or debit card (Visa, Mastercard)</li>\n<li>Klarna invoice - Pay as you wish and keep track of your purchases in the Klarna app.</li>\n<li>Direct Payment (Payment directly through your bank)</li>\n<li>Paypal</li>\n</ul>\n<p>The displayed payment options that you can select at checkout are those that we can offer based on your order information. It might depend on address details, which have to be the same as your registered ones. If the address details are not the registered ones, we will usually only be able to offer prepayment methods.</p>","section":{"id":360001926113,"url":"https://bjornborg.zendesk.com/api/v2/help_center/en-us/sections/360001926113.json","name":"Payment","locale":"en-us","sorting":"manual","html_url":"https://bjornborg.zendesk.com/hc/en-us/sections/360001926113-Payment","outdated":false,"position":0,"created_at":"2018-09-11T12:44:41Z","updated_at":"2025-12-10T15:05:51Z","category_id":360000842694,"description":"","source_locale":"en-us","theme_template":"section_page","parent_section_id":null,"category":{"id":360000842694,"url":"https://bjornborg.zendesk.com/api/v2/help_center/en-us/categories/360000842694.json","name":"Payment","locale":"en-us","html_url":"https://bjornborg.zendesk.com/hc/en-us/categories/360000842694-Payment","outdated":false,"position":7,"created_at":"2018-09-11T12:43:54Z","updated_at":"2026-06-03T15:17:09Z","description":"What payment options are offered?","source_locale":"en-us"}},"position":0},{"id":360009165793,"label":"I have not received my order confirmation.","body":"<p><strong>You should receive an order confirmation within a couple of minutes.</strong> If you have not received this email please check the spam folder of your email account.</p><p>Even though you have not received an order confirmation your order might still have been processed and we, therefore, recommend that you contact our Customer Service before you place another order at our website. <a href=\"https://www.bjornborg.com/kundtjanst/#form\" target=\"_blank\" rel=\"noopener noreferrer\"><strong><span class=\"wysiwyg-underline\">CLICK HERE to contact us!</span></strong></a></p>","section":{"id":360001926013,"url":"https://bjornborg.zendesk.com/api/v2/help_center/en-us/sections/360001926013.json","name":"Ordering","locale":"en-us","sorting":"manual","html_url":"https://bjornborg.zendesk.com/hc/en-us/sections/360001926013-Ordering","outdated":false,"position":0,"created_at":"2018-09-11T12:24:51Z","updated_at":"2026-05-13T13:41:59Z","category_id":360000854773,"description":"","source_locale":"en-us","theme_template":"section_page","parent_section_id":null,"category":{"id":360000854773,"url":"https://bjornborg.zendesk.com/api/v2/help_center/en-us/categories/360000854773.json","name":"Orders","locale":"en-us","html_url":"https://bjornborg.zendesk.com/hc/en-us/categories/360000854773-Orders","outdated":false,"position":3,"created_at":"2018-09-11T12:23:59Z","updated_at":"2026-06-03T15:17:09Z","description":"Info about ordering, promo codes and payment","source_locale":"en-us"}},"position":0},{"id":4416361594258,"label":"My order will not appear on my account.","body":"<p><strong>The order will only appear on your account when it is sent,</strong> provided you were logged in when the purchase was made.</p>","section":{"id":360001926273,"url":"https://bjornborg.zendesk.com/api/v2/help_center/en-us/sections/360001926273.json","name":"Team Borg - membership","locale":"en-us","sorting":"manual","html_url":"https://bjornborg.zendesk.com/hc/en-us/sections/360001926273-Team-Borg-membership","outdated":false,"position":0,"created_at":"2018-09-11T13:11:12Z","updated_at":"2026-04-17T12:41:26Z","category_id":360000854993,"description":"","source_locale":"en-us","theme_template":"section_page","parent_section_id":null,"category":{"id":360000854993,"url":"https://bjornborg.zendesk.com/api/v2/help_center/en-us/categories/360000854993.json","name":"Team Borg - membership","locale":"en-us","html_url":"https://bjornborg.zendesk.com/hc/en-us/categories/360000854993-Team-Borg-membership","outdated":false,"position":4,"created_at":"2018-09-11T13:10:53Z","updated_at":"2026-06-03T15:17:09Z","description":"What are the benefits of being part of Team Borg","source_locale":"en-us"}},"position":1},{"id":360009166193,"label":"How do I know when my order has been shipped?","body":"<p data-start=\"40\" data-end=\"167\"><strong>You will receive a shipping confirmation email with your order details and tracking number once your order has been dispatched.</strong></p><p data-start=\"169\" data-end=\"221\">If you can’t find it, please check your spam folder.</p><p data-start=\"223\" data-end=\"360\" data-is-last-node=\"\" data-is-only-node=\"\">We aim to process and ship all orders within 1–2 business days. During busy periods (e.g. sales or holidays), processing may take longer.</p>","section":{"id":360001882454,"url":"https://bjornborg.zendesk.com/api/v2/help_center/en-us/sections/360001882454.json","name":"Shipping & Delivery","locale":"en-us","sorting":"manual","html_url":"https://bjornborg.zendesk.com/hc/en-us/sections/360001882454-Shipping-Delivery","outdated":false,"position":0,"created_at":"2018-09-11T12:48:42Z","updated_at":"2026-05-12T13:16:08Z","category_id":360000842794,"description":"","source_locale":"en-us","theme_template":"section_page","parent_section_id":null,"category":{"id":360000842794,"url":"https://bjornborg.zendesk.com/api/v2/help_center/en-us/categories/360000842794.json","name":"Shipping & Delivery","locale":"en-us","html_url":"https://bjornborg.zendesk.com/hc/en-us/categories/360000842794-Shipping-Delivery","outdated":false,"position":2,"created_at":"2018-09-11T12:48:22Z","updated_at":"2026-06-03T15:17:09Z","description":"Delivery times, shipping methods and costs","source_locale":"en-us"}},"position":2},{"id":360009165693,"label":"Was my order successful?","body":"<p><strong>If you have not received an order confirmation to your stated email address, please check your spam as emails sometimes end up there for some reason.</strong> Not receiving a confirmation does not always mean that your order was not successful. Please contact our Customer Success Team right <a href=\"https://www.bjornborg.com/customer-service\" target=\"_blank\" rel=\"noopener noreferrer\">here</a> before making another ordering attempt just to be sure. <a href=\"https://www.bjornborg.com/se/kundtjanst/#form\" target=\"_blank\" rel=\"noopener noreferrer\"><span class=\"wysiwyg-underline\"><strong>CLICK HERE</strong></span></a> to contact us!</p>\n<p><strong>If you have been charged/reserved when unsuccessfully attempting to place an order, it will be refunded within 1 - 5 days, so no worries!</strong></p>\n<p> </p>","section":{"id":360001926013,"url":"https://bjornborg.zendesk.com/api/v2/help_center/en-us/sections/360001926013.json","name":"Ordering","locale":"en-us","sorting":"manual","html_url":"https://bjornborg.zendesk.com/hc/en-us/sections/360001926013-Ordering","outdated":false,"position":0,"created_at":"2018-09-11T12:24:51Z","updated_at":"2026-05-13T13:41:59Z","category_id":360000854773,"description":"","source_locale":"en-us","theme_template":"section_page","parent_section_id":null,"category":{"id":360000854773,"url":"https://bjornborg.zendesk.com/api/v2/help_center/en-us/categories/360000854773.json","name":"Orders","locale":"en-us","html_url":"https://bjornborg.zendesk.com/hc/en-us/categories/360000854773-Orders","outdated":false,"position":3,"created_at":"2018-09-11T12:23:59Z","updated_at":"2026-06-03T15:17:09Z","description":"Info about ordering, promo codes and payment","source_locale":"en-us"}},"position":1},{"id":4444498445202,"label":"Will I keep my bonus if I make a return?
","body":"<p><strong>Yes, you will be able to keep your bonus check upon return.</strong> We will notify you via email when your return has been received and what your new bonus check code is.</p>","section":{"id":360001926273,"url":"https://bjornborg.zendesk.com/api/v2/help_center/en-us/sections/360001926273.json","name":"Team Borg - membership","locale":"en-us","sorting":"manual","html_url":"https://bjornborg.zendesk.com/hc/en-us/sections/360001926273-Team-Borg-membership","outdated":false,"position":0,"created_at":"2018-09-11T13:11:12Z","updated_at":"2026-04-17T12:41:26Z","category_id":360000854993,"description":"","source_locale":"en-us","theme_template":"section_page","parent_section_id":null,"category":{"id":360000854993,"url":"https://bjornborg.zendesk.com/api/v2/help_center/en-us/categories/360000854993.json","name":"Team Borg - membership","locale":"en-us","html_url":"https://bjornborg.zendesk.com/hc/en-us/categories/360000854993-Team-Borg-membership","outdated":false,"position":4,"created_at":"2018-09-11T13:10:53Z","updated_at":"2026-06-03T15:17:09Z","description":"What are the benefits of being part of Team Borg","source_locale":"en-us"}},"position":2},{"id":4412546396178,"label":"Refund","body":"<p class=\"p1\"><span style=\"font-family: -apple-system, BlinkMacSystemFont, 'Segoe UI', Helvetica, Arial, sans-serif;\"><strong>We will refund the return amount as soon as we have received the return and checked it at our warehouse in Sweden, it takes about 2-4 weeks from the time you sent the package.</strong> </span>The refund of the return amount is made to the same payment method that you used when you placed the order.<br><br><strong>If you paid via Klarna</strong></p><p class=\"p1\">If your invoice is due within the time frame for our return processing, we ask you to either pay the invoice or contact Klarna to postpone the due date on it. You can also do this via the Klarna app. If you have already chosen to pay your invoice, Klarna will refund the amount for your purchase as soon as the return has been approved by us.</p>","section":{"id":360001925973,"url":"https://bjornborg.zendesk.com/api/v2/help_center/en-us/sections/360001925973.json","name":"Returns","locale":"en-us","sorting":"manual","html_url":"https://bjornborg.zendesk.com/hc/en-us/sections/360001925973-Returns","outdated":false,"position":0,"created_at":"2018-09-11T12:09:45Z","updated_at":"2026-07-11T07:33:34Z","category_id":360000854733,"description":"","source_locale":"en-us","theme_template":"section_page","parent_section_id":null,"category":{"id":360000854733,"url":"https://bjornborg.zendesk.com/api/v2/help_center/en-us/categories/360000854733.json","name":"Returns & Refunds","locale":"en-us","html_url":"https://bjornborg.zendesk.com/hc/en-us/categories/360000854733-Returns-Refunds","outdated":false,"position":5,"created_at":"2018-09-11T12:08:15Z","updated_at":"2026-07-11T07:33:34Z","description":"How to return or exchange a product","source_locale":"en-us"}},"position":5},{"id":360009030914,"label":"How can I be sure that my order went through?","body":"<p><strong>After submitting your order, you will be directed to the order confirmation page</strong>. We recommend you save your order number in case you feel the need to contact Customer Service in regards to your order. In addition, you will receive an email confirmation, usually within minutes. If you cannot find your order confirmation in your inbox, please check your spam as emails sometimes end up there.</p>","section":{"id":360001926013,"url":"https://bjornborg.zendesk.com/api/v2/help_center/en-us/sections/360001926013.json","name":"Ordering","locale":"en-us","sorting":"manual","html_url":"https://bjornborg.zendesk.com/hc/en-us/sections/360001926013-Ordering","outdated":false,"position":0,"created_at":"2018-09-11T12:24:51Z","updated_at":"2026-05-13T13:41:59Z","category_id":360000854773,"description":"","source_locale":"en-us","theme_template":"section_page","parent_section_id":null,"category":{"id":360000854773,"url":"https://bjornborg.zendesk.com/api/v2/help_center/en-us/categories/360000854773.json","name":"Orders","locale":"en-us","html_url":"https://bjornborg.zendesk.com/hc/en-us/categories/360000854773-Orders","outdated":false,"position":3,"created_at":"2018-09-11T12:23:59Z","updated_at":"2026-06-03T15:17:09Z","description":"Info about ordering, promo codes and payment","source_locale":"en-us"}},"position":2},{"id":21486043843218,"label":"My package has been returned, can you resend it?","body":"<p class=\"p1\">Unfortunately, we cannot resend a package that has been returned to us. We will refund you as soon as we receive the return.</p>","section":{"id":360001925973,"url":"https://bjornborg.zendesk.com/api/v2/help_center/en-us/sections/360001925973.json","name":"Returns","locale":"en-us","sorting":"manual","html_url":"https://bjornborg.zendesk.com/hc/en-us/sections/360001925973-Returns","outdated":false,"position":0,"created_at":"2018-09-11T12:09:45Z","updated_at":"2026-07-11T07:33:34Z","category_id":360000854733,"description":"","source_locale":"en-us","theme_template":"section_page","parent_section_id":null,"category":{"id":360000854733,"url":"https://bjornborg.zendesk.com/api/v2/help_center/en-us/categories/360000854733.json","name":"Returns & Refunds","locale":"en-us","html_url":"https://bjornborg.zendesk.com/hc/en-us/categories/360000854733-Returns-Refunds","outdated":false,"position":5,"created_at":"2018-09-11T12:08:15Z","updated_at":"2026-07-11T07:33:34Z","description":"How to return or exchange a product","source_locale":"en-us"}},"position":6},{"id":4444472785554,"label":"For how long is my bonus check valid?
","body":"<p><strong>Your bonus check is valid for 6 months.</strong></p>","section":{"id":360001926273,"url":"https://bjornborg.zendesk.com/api/v2/help_center/en-us/sections/360001926273.json","name":"Team Borg - membership","locale":"en-us","sorting":"manual","html_url":"https://bjornborg.zendesk.com/hc/en-us/sections/360001926273-Team-Borg-membership","outdated":false,"position":0,"created_at":"2018-09-11T13:11:12Z","updated_at":"2026-04-17T12:41:26Z","category_id":360000854993,"description":"","source_locale":"en-us","theme_template":"section_page","parent_section_id":null,"category":{"id":360000854993,"url":"https://bjornborg.zendesk.com/api/v2/help_center/en-us/categories/360000854993.json","name":"Team Borg - membership","locale":"en-us","html_url":"https://bjornborg.zendesk.com/hc/en-us/categories/360000854993-Team-Borg-membership","outdated":false,"position":4,"created_at":"2018-09-11T13:10:53Z","updated_at":"2026-06-03T15:17:09Z","description":"What are the benefits of being part of Team Borg","source_locale":"en-us"}},"position":3},{"id":360009072154,"label":"Can't place order?","body":"<p class=\"\" data-start=\"80\" data-end=\"143\"><strong data-start=\"80\" data-end=\"143\">Having trouble placing your order? Try the following steps:</strong></p>\n<ul data-start=\"145\" data-end=\"563\">\n<li class=\"\" data-start=\"145\" data-end=\"246\">\n<p class=\"\" data-start=\"147\" data-end=\"246\">Refresh the page or try placing your order from another device (like a mobile phone or computer).</p>\n</li>\n<li class=\"\" data-start=\"247\" data-end=\"345\">\n<p class=\"\" data-start=\"249\" data-end=\"345\">If the issue continues, switch to another browser. Our site works best with <strong data-start=\"325\" data-end=\"342\">Google Chrome</strong>.</p>\n</li>\n<li class=\"\" data-start=\"346\" data-end=\"453\">\n<p class=\"\" data-start=\"348\" data-end=\"453\">Try a different payment method. For example, if you used invoice last time, try paying by card instead.</p>\n</li>\n<li class=\"\" data-start=\"454\" data-end=\"563\">\n<p class=\"\" data-start=\"456\" data-end=\"563\">Still not working? <a class=\"\" href=\"https://www.bjornborg.com/se/kundtjanst/#form\" target=\"_new\" rel=\"noopener\" data-start=\"475\" data-end=\"539\">Contact us here</a> and we’ll help you out!</p>\n</li>\n</ul>\n<p class=\"\" data-start=\"565\" data-end=\"615\"><strong data-start=\"565\" data-end=\"615\">If money was withdrawn despite a failed order:</strong></p>\n<ul data-start=\"617\" data-end=\"824\">\n<li class=\"\" data-start=\"617\" data-end=\"721\">\n<p class=\"\" data-start=\"619\" data-end=\"721\">The amount will be automatically refunded within <strong data-start=\"668\" data-end=\"689\">1–5 business days</strong>, or adjusted on your invoice.</p>\n</li>\n<li class=\"\" data-start=\"722\" data-end=\"824\">\n<p class=\"\" data-start=\"724\" data-end=\"824\">If the refund takes longer, please reach out to your <strong data-start=\"777\" data-end=\"785\">bank</strong> for details on their processing times.</p>\n</li>\n</ul>","section":{"id":360001926013,"url":"https://bjornborg.zendesk.com/api/v2/help_center/en-us/sections/360001926013.json","name":"Ordering","locale":"en-us","sorting":"manual","html_url":"https://bjornborg.zendesk.com/hc/en-us/sections/360001926013-Ordering","outdated":false,"position":0,"created_at":"2018-09-11T12:24:51Z","updated_at":"2026-05-13T13:41:59Z","category_id":360000854773,"description":"","source_locale":"en-us","theme_template":"section_page","parent_section_id":null,"category":{"id":360000854773,"url":"https://bjornborg.zendesk.com/api/v2/help_center/en-us/categories/360000854773.json","name":"Orders","locale":"en-us","html_url":"https://bjornborg.zendesk.com/hc/en-us/categories/360000854773-Orders","outdated":false,"position":3,"created_at":"2018-09-11T12:23:59Z","updated_at":"2026-06-03T15:17:09Z","description":"Info about ordering, promo codes and payment","source_locale":"en-us"}},"position":3},{"id":8367561907858,"label":"Can I combine 2 orders?","body":"<p><strong>Unfortunately, it is not possible</strong> to combine 2 placed orders. These will be sent in separate packages.</p>","section":{"id":360001926013,"url":"https://bjornborg.zendesk.com/api/v2/help_center/en-us/sections/360001926013.json","name":"Ordering","locale":"en-us","sorting":"manual","html_url":"https://bjornborg.zendesk.com/hc/en-us/sections/360001926013-Ordering","outdated":false,"position":0,"created_at":"2018-09-11T12:24:51Z","updated_at":"2026-05-13T13:41:59Z","category_id":360000854773,"description":"","source_locale":"en-us","theme_template":"section_page","parent_section_id":null,"category":{"id":360000854773,"url":"https://bjornborg.zendesk.com/api/v2/help_center/en-us/categories/360000854773.json","name":"Orders","locale":"en-us","html_url":"https://bjornborg.zendesk.com/hc/en-us/categories/360000854773-Orders","outdated":false,"position":3,"created_at":"2018-09-11T12:23:59Z","updated_at":"2026-06-03T15:17:09Z","description":"Info about ordering, promo codes and payment","source_locale":"en-us"}},"position":4},{"id":4444470502546,"label":"How much do I need to spend to get a bonus check?
","body":"<p>To get a bonus check you need to reach <strong>1000 Points = 100€ / 100$ / 100£.</strong></p>","section":{"id":360001926273,"url":"https://bjornborg.zendesk.com/api/v2/help_center/en-us/sections/360001926273.json","name":"Team Borg - membership","locale":"en-us","sorting":"manual","html_url":"https://bjornborg.zendesk.com/hc/en-us/sections/360001926273-Team-Borg-membership","outdated":false,"position":0,"created_at":"2018-09-11T13:11:12Z","updated_at":"2026-04-17T12:41:26Z","category_id":360000854993,"description":"","source_locale":"en-us","theme_template":"section_page","parent_section_id":null,"category":{"id":360000854993,"url":"https://bjornborg.zendesk.com/api/v2/help_center/en-us/categories/360000854993.json","name":"Team Borg - membership","locale":"en-us","html_url":"https://bjornborg.zendesk.com/hc/en-us/categories/360000854993-Team-Borg-membership","outdated":false,"position":4,"created_at":"2018-09-11T13:10:53Z","updated_at":"2026-06-03T15:17:09Z","description":"What are the benefits of being part of Team Borg","source_locale":"en-us"}},"position":4},{"id":360021073020,"label":"Delivery time.","body":"<section dir=\"auto\" data-turn-id=\"request-WEB:d3eaa3c1-ef0d-497f-8d34-4ffa8630a3cc-15\" data-testid=\"conversation-turn-32\" data-scroll-anchor=\"false\" data-turn=\"assistant\"><div><div>\n<div><div dir=\"auto\" tabindex=\"0\" data-message-author-role=\"assistant\" data-message-id=\"6ed8085c-e0b4-438a-b6cc-313b579edc9a\" data-message-model-slug=\"gpt-5-3-mini\" data-turn-start-message=\"true\"><div><div>\n<p data-start=\"83\" data-end=\"147\"><strong>Your order is shipped within 1–2 days (1–3 days after holidays).</strong></p>\n<p data-start=\"149\" data-end=\"271\">Standard delivery takes 3–10 business days (Mon–Fri) after dispatch from our warehouse in Sweden, depending on the market.</p>\n<p data-start=\"273\" data-end=\"405\"><strong>All orders are trackable via DHL/UPS/Bring/Budbee/Instabox. You will receive a tracking number by email once your order has shipped.</strong></p>\n<p data-start=\"407\" data-end=\"500\" data-is-last-node=\"\" data-is-only-node=\"\">Delivery times are estimates and may be longer during peak seasons (e.g. public holidays or sales).</p>\n</div></div></div></div>\n<div> </div>\n<div><div> </div></div>\n</div></div></section><div aria-hidden=\"true\"> </div>","section":{"id":360001882454,"url":"https://bjornborg.zendesk.com/api/v2/help_center/en-us/sections/360001882454.json","name":"Shipping & Delivery","locale":"en-us","sorting":"manual","html_url":"https://bjornborg.zendesk.com/hc/en-us/sections/360001882454-Shipping-Delivery","outdated":false,"position":0,"created_at":"2018-09-11T12:48:42Z","updated_at":"2026-05-12T13:16:08Z","category_id":360000842794,"description":"","source_locale":"en-us","theme_template":"section_page","parent_section_id":null,"category":{"id":360000842794,"url":"https://bjornborg.zendesk.com/api/v2/help_center/en-us/categories/360000842794.json","name":"Shipping & Delivery","locale":"en-us","html_url":"https://bjornborg.zendesk.com/hc/en-us/categories/360000842794-Shipping-Delivery","outdated":false,"position":2,"created_at":"2018-09-11T12:48:22Z","updated_at":"2026-06-03T15:17:09Z","description":"Delivery times, shipping methods and costs","source_locale":"en-us"}},"position":0},{"id":4444462855826,"label":"My order will not appear on my account.","body":"<p><strong>The order will only appear on your account when it is sent,</strong> provided you were logged in when the purchase was made.</p>","section":{"id":360001926013,"url":"https://bjornborg.zendesk.com/api/v2/help_center/en-us/sections/360001926013.json","name":"Ordering","locale":"en-us","sorting":"manual","html_url":"https://bjornborg.zendesk.com/hc/en-us/sections/360001926013-Ordering","outdated":false,"position":0,"created_at":"2018-09-11T12:24:51Z","updated_at":"2026-05-13T13:41:59Z","category_id":360000854773,"description":"","source_locale":"en-us","theme_template":"section_page","parent_section_id":null,"category":{"id":360000854773,"url":"https://bjornborg.zendesk.com/api/v2/help_center/en-us/categories/360000854773.json","name":"Orders","locale":"en-us","html_url":"https://bjornborg.zendesk.com/hc/en-us/categories/360000854773-Orders","outdated":false,"position":3,"created_at":"2018-09-11T12:23:59Z","updated_at":"2026-06-03T15:17:09Z","description":"Info about ordering, promo codes and payment","source_locale":"en-us"}},"position":5},{"id":4444384044434,"label":"How do I collect bonus points?
","body":"<p>As a TEAM BORG member, you´ll get a 5% bonus on everything you shop. 
1€ / 1$ / 1£ = 10 points.
</p>\n<p>1000 points = 1 voucher á €5.00
</p>","section":{"id":360001926273,"url":"https://bjornborg.zendesk.com/api/v2/help_center/en-us/sections/360001926273.json","name":"Team Borg - membership","locale":"en-us","sorting":"manual","html_url":"https://bjornborg.zendesk.com/hc/en-us/sections/360001926273-Team-Borg-membership","outdated":false,"position":0,"created_at":"2018-09-11T13:11:12Z","updated_at":"2026-04-17T12:41:26Z","category_id":360000854993,"description":"","source_locale":"en-us","theme_template":"section_page","parent_section_id":null,"category":{"id":360000854993,"url":"https://bjornborg.zendesk.com/api/v2/help_center/en-us/categories/360000854993.json","name":"Team Borg - membership","locale":"en-us","html_url":"https://bjornborg.zendesk.com/hc/en-us/categories/360000854993-Team-Borg-membership","outdated":false,"position":4,"created_at":"2018-09-11T13:10:53Z","updated_at":"2026-06-03T15:17:09Z","description":"What are the benefits of being part of Team Borg","source_locale":"en-us"}},"position":5},{"id":4444401601810,"label":"How does the membership levels affect me?
","body":"<p>When a bonus voucher is created, 1000p is removed per each bonus check. But you keep your total bonus that governs what membership level you are at.</p>","section":{"id":360001926273,"url":"https://bjornborg.zendesk.com/api/v2/help_center/en-us/sections/360001926273.json","name":"Team Borg - membership","locale":"en-us","sorting":"manual","html_url":"https://bjornborg.zendesk.com/hc/en-us/sections/360001926273-Team-Borg-membership","outdated":false,"position":0,"created_at":"2018-09-11T13:11:12Z","updated_at":"2026-04-17T12:41:26Z","category_id":360000854993,"description":"","source_locale":"en-us","theme_template":"section_page","parent_section_id":null,"category":{"id":360000854993,"url":"https://bjornborg.zendesk.com/api/v2/help_center/en-us/categories/360000854993.json","name":"Team Borg - membership","locale":"en-us","html_url":"https://bjornborg.zendesk.com/hc/en-us/categories/360000854993-Team-Borg-membership","outdated":false,"position":4,"created_at":"2018-09-11T13:10:53Z","updated_at":"2026-06-03T15:17:09Z","description":"What are the benefits of being part of Team Borg","source_locale":"en-us"}},"position":6},{"id":4416377549714,"label":"Is it possible to add more products to an order?","body":"<p><strong>It is not possible</strong> to add something to an already placed order.</p>","section":{"id":360001926013,"url":"https://bjornborg.zendesk.com/api/v2/help_center/en-us/sections/360001926013.json","name":"Ordering","locale":"en-us","sorting":"manual","html_url":"https://bjornborg.zendesk.com/hc/en-us/sections/360001926013-Ordering","outdated":false,"position":0,"created_at":"2018-09-11T12:24:51Z","updated_at":"2026-05-13T13:41:59Z","category_id":360000854773,"description":"","source_locale":"en-us","theme_template":"section_page","parent_section_id":null,"category":{"id":360000854773,"url":"https://bjornborg.zendesk.com/api/v2/help_center/en-us/categories/360000854773.json","name":"Orders","locale":"en-us","html_url":"https://bjornborg.zendesk.com/hc/en-us/categories/360000854773-Orders","outdated":false,"position":3,"created_at":"2018-09-11T12:23:59Z","updated_at":"2026-06-03T15:17:09Z","description":"Info about ordering, promo codes and payment","source_locale":"en-us"}},"position":6},{"id":4444294372370,"label":"Can I change the delivery method?","body":"<p>Unfortunately, we have no technical possibility to change the delivery method in your order afterward.</p>","section":{"id":360001882454,"url":"https://bjornborg.zendesk.com/api/v2/help_center/en-us/sections/360001882454.json","name":"Shipping & Delivery","locale":"en-us","sorting":"manual","html_url":"https://bjornborg.zendesk.com/hc/en-us/sections/360001882454-Shipping-Delivery","outdated":false,"position":0,"created_at":"2018-09-11T12:48:42Z","updated_at":"2026-05-12T13:16:08Z","category_id":360000842794,"description":"","source_locale":"en-us","theme_template":"section_page","parent_section_id":null,"category":{"id":360000842794,"url":"https://bjornborg.zendesk.com/api/v2/help_center/en-us/categories/360000842794.json","name":"Shipping & Delivery","locale":"en-us","html_url":"https://bjornborg.zendesk.com/hc/en-us/categories/360000842794-Shipping-Delivery","outdated":false,"position":2,"created_at":"2018-09-11T12:48:22Z","updated_at":"2026-06-03T15:17:09Z","description":"Delivery times, shipping methods and costs","source_locale":"en-us"}},"position":8},{"id":360021073620,"label":"I don't want to receive the newsletter.","body":"<p><strong>At the bottom of a received newsletter there is a link you can click to unsubscribe from our newsletter.</strong> If this does not work, please send us a message here in the widget and we will help you.</p>","section":{"id":360001926273,"url":"https://bjornborg.zendesk.com/api/v2/help_center/en-us/sections/360001926273.json","name":"Team Borg - membership","locale":"en-us","sorting":"manual","html_url":"https://bjornborg.zendesk.com/hc/en-us/sections/360001926273-Team-Borg-membership","outdated":false,"position":0,"created_at":"2018-09-11T13:11:12Z","updated_at":"2026-04-17T12:41:26Z","category_id":360000854993,"description":"","source_locale":"en-us","theme_template":"section_page","parent_section_id":null,"category":{"id":360000854993,"url":"https://bjornborg.zendesk.com/api/v2/help_center/en-us/categories/360000854993.json","name":"Team Borg - membership","locale":"en-us","html_url":"https://bjornborg.zendesk.com/hc/en-us/categories/360000854993-Team-Borg-membership","outdated":false,"position":4,"created_at":"2018-09-11T13:10:53Z","updated_at":"2026-06-03T15:17:09Z","description":"What are the benefits of being part of Team Borg","source_locale":"en-us"}},"position":7},{"id":360021090819,"label":"I have a discount code - how do I apply this?","body":"<ol>\n<li data-list-item-id=\"e7ddecaf6306ee7e7eee12c6fc81895dd\">Enter the valid discount code in the discount code field at checkout.</li>\n<li data-list-item-id=\"e51f7675b2be3ed9d3dbfefc3ce595993\">Click \"Add+\"</li>\n<li data-list-item-id=\"eb9b8430ffec356602ffe8a0575267d15\">Check the sum of your order has been adjusted in accordance with your discount code. </li>\n<li data-list-item-id=\"e7255b88589e89997e51fdef41c891944\">Proceed to payment</li>\n</ol>","section":{"id":360001926013,"url":"https://bjornborg.zendesk.com/api/v2/help_center/en-us/sections/360001926013.json","name":"Ordering","locale":"en-us","sorting":"manual","html_url":"https://bjornborg.zendesk.com/hc/en-us/sections/360001926013-Ordering","outdated":false,"position":0,"created_at":"2018-09-11T12:24:51Z","updated_at":"2026-05-13T13:41:59Z","category_id":360000854773,"description":"","source_locale":"en-us","theme_template":"section_page","parent_section_id":null,"category":{"id":360000854773,"url":"https://bjornborg.zendesk.com/api/v2/help_center/en-us/categories/360000854773.json","name":"Orders","locale":"en-us","html_url":"https://bjornborg.zendesk.com/hc/en-us/categories/360000854773-Orders","outdated":false,"position":3,"created_at":"2018-09-11T12:23:59Z","updated_at":"2026-06-03T15:17:09Z","description":"Info about ordering, promo codes and payment","source_locale":"en-us"}},"position":7},{"id":4416361489170,"label":"What should I write in the second address field at checkout?","body":"<p><strong>In addition to the mandatory address fields marked with (*), you have the option of entering additional information</strong> in the second address field. This is available for any other information that is necessary for or facilitates delivery, for example:</p>\n<p>Company name</p>\n<p>Apartmentnumber</p>\n<p>c / o</p>\n<p>If you have a short and simple delivery address, you can leave the field blank as it is not mandatory.</p>","section":{"id":360001882454,"url":"https://bjornborg.zendesk.com/api/v2/help_center/en-us/sections/360001882454.json","name":"Shipping & Delivery","locale":"en-us","sorting":"manual","html_url":"https://bjornborg.zendesk.com/hc/en-us/sections/360001882454-Shipping-Delivery","outdated":false,"position":0,"created_at":"2018-09-11T12:48:42Z","updated_at":"2026-05-12T13:16:08Z","category_id":360000842794,"description":"","source_locale":"en-us","theme_template":"section_page","parent_section_id":null,"category":{"id":360000842794,"url":"https://bjornborg.zendesk.com/api/v2/help_center/en-us/categories/360000842794.json","name":"Shipping & Delivery","locale":"en-us","html_url":"https://bjornborg.zendesk.com/hc/en-us/categories/360000842794-Shipping-Delivery","outdated":false,"position":2,"created_at":"2018-09-11T12:48:22Z","updated_at":"2026-06-03T15:17:09Z","description":"Delivery times, shipping methods and costs","source_locale":"en-us"}},"position":9},{"id":4414419436818,"label":"How long does a return take?","body":"<p><strong>Returns take app. 2-4 weeks.</strong><br>Returns are first shipped to our return hub in Germany before being sent collectively to our final destination warehouse in Sweden. The tracking link will only show when your returned order has arrived in the German hub.</p><p> </p><p> </p>","section":{"id":360001925973,"url":"https://bjornborg.zendesk.com/api/v2/help_center/en-us/sections/360001925973.json","name":"Returns","locale":"en-us","sorting":"manual","html_url":"https://bjornborg.zendesk.com/hc/en-us/sections/360001925973-Returns","outdated":false,"position":0,"created_at":"2018-09-11T12:09:45Z","updated_at":"2026-07-11T07:33:34Z","category_id":360000854733,"description":"","source_locale":"en-us","theme_template":"section_page","parent_section_id":null,"category":{"id":360000854733,"url":"https://bjornborg.zendesk.com/api/v2/help_center/en-us/categories/360000854733.json","name":"Returns & Refunds","locale":"en-us","html_url":"https://bjornborg.zendesk.com/hc/en-us/categories/360000854733-Returns-Refunds","outdated":false,"position":5,"created_at":"2018-09-11T12:08:15Z","updated_at":"2026-07-11T07:33:34Z","description":"How to return or exchange a product","source_locale":"en-us"}},"position":9},{"id":360009033094,"label":"I can't log in to my account?","body":"<p>If you have forgotten your password, click in the right corner on the little figure.<br>You will then find a \"Reset password\" bottom.<br><br></p>\n<p>You will receive an email to your registered email address containing a link to reset your password. If you can't find the email in your inbox, please check your spam. Please allow a couple of minutes before the email lands.</p>\n<p>Please be sure you are on the right country site when you request your password.</p>","section":{"id":360001926273,"url":"https://bjornborg.zendesk.com/api/v2/help_center/en-us/sections/360001926273.json","name":"Team Borg - membership","locale":"en-us","sorting":"manual","html_url":"https://bjornborg.zendesk.com/hc/en-us/sections/360001926273-Team-Borg-membership","outdated":false,"position":0,"created_at":"2018-09-11T13:11:12Z","updated_at":"2026-04-17T12:41:26Z","category_id":360000854993,"description":"","source_locale":"en-us","theme_template":"section_page","parent_section_id":null,"category":{"id":360000854993,"url":"https://bjornborg.zendesk.com/api/v2/help_center/en-us/categories/360000854993.json","name":"Team Borg - membership","locale":"en-us","html_url":"https://bjornborg.zendesk.com/hc/en-us/categories/360000854993-Team-Borg-membership","outdated":false,"position":4,"created_at":"2018-09-11T13:10:53Z","updated_at":"2026-06-03T15:17:09Z","description":"What are the benefits of being part of Team Borg","source_locale":"en-us"}},"position":8},{"id":360009031314,"label":"I forgot to use my discount code?","body":"<p>We are unable to apply discounts after your order has been placed.</p>","section":{"id":360001926013,"url":"https://bjornborg.zendesk.com/api/v2/help_center/en-us/sections/360001926013.json","name":"Ordering","locale":"en-us","sorting":"manual","html_url":"https://bjornborg.zendesk.com/hc/en-us/sections/360001926013-Ordering","outdated":false,"position":0,"created_at":"2018-09-11T12:24:51Z","updated_at":"2026-05-13T13:41:59Z","category_id":360000854773,"description":"","source_locale":"en-us","theme_template":"section_page","parent_section_id":null,"category":{"id":360000854773,"url":"https://bjornborg.zendesk.com/api/v2/help_center/en-us/categories/360000854773.json","name":"Orders","locale":"en-us","html_url":"https://bjornborg.zendesk.com/hc/en-us/categories/360000854773-Orders","outdated":false,"position":3,"created_at":"2018-09-11T12:23:59Z","updated_at":"2026-06-03T15:17:09Z","description":"Info about ordering, promo codes and payment","source_locale":"en-us"}},"position":8},{"id":4416361330834,"label":"A product is missing in my delivery.","body":"<p>Please <strong><a href=\"https://www.bjornborg.com/customer-service/#form\">contact us, CLICK HERE</a> </strong>and we will help correct the problem.<br>Remember to enter your order number for fast and efficient handling of your case.</p>","section":{"id":360001882454,"url":"https://bjornborg.zendesk.com/api/v2/help_center/en-us/sections/360001882454.json","name":"Shipping & Delivery","locale":"en-us","sorting":"manual","html_url":"https://bjornborg.zendesk.com/hc/en-us/sections/360001882454-Shipping-Delivery","outdated":false,"position":0,"created_at":"2018-09-11T12:48:42Z","updated_at":"2026-05-12T13:16:08Z","category_id":360000842794,"description":"","source_locale":"en-us","theme_template":"section_page","parent_section_id":null,"category":{"id":360000842794,"url":"https://bjornborg.zendesk.com/api/v2/help_center/en-us/categories/360000842794.json","name":"Shipping & Delivery","locale":"en-us","html_url":"https://bjornborg.zendesk.com/hc/en-us/categories/360000842794-Shipping-Delivery","outdated":false,"position":2,"created_at":"2018-09-11T12:48:22Z","updated_at":"2026-06-03T15:17:09Z","description":"Delivery times, shipping methods and costs","source_locale":"en-us"}},"position":10},{"id":360009032954,"label":"How can I create an account?","body":"<p><strong>Creating your own account on bjornborg.com is easy. To register your information, simply <a href=\"https://www.bjornborg.com/customer/account/login/\" target=\"_blank\" rel=\"noopener noreferrer\">click here</a> or follow the prompts when placing an online order.</strong> Opening an account offers you a safe and convenient way to shop, track your orders and receive emails about your order. <br><br>Björn Borg values your privacy. Please <a href=\"https://www.bjornborg.com/customer-service/privacy-policy\" target=\"_blank\" rel=\"noopener noreferrer\">click here</a> to review our Privacy Policy. Your unique account user name is the email address used when creating the account and/or placing the order.</p>","section":{"id":360001926273,"url":"https://bjornborg.zendesk.com/api/v2/help_center/en-us/sections/360001926273.json","name":"Team Borg - membership","locale":"en-us","sorting":"manual","html_url":"https://bjornborg.zendesk.com/hc/en-us/sections/360001926273-Team-Borg-membership","outdated":false,"position":0,"created_at":"2018-09-11T13:11:12Z","updated_at":"2026-04-17T12:41:26Z","category_id":360000854993,"description":"","source_locale":"en-us","theme_template":"section_page","parent_section_id":null,"category":{"id":360000854993,"url":"https://bjornborg.zendesk.com/api/v2/help_center/en-us/categories/360000854993.json","name":"Team Borg - membership","locale":"en-us","html_url":"https://bjornborg.zendesk.com/hc/en-us/categories/360000854993-Team-Borg-membership","outdated":false,"position":4,"created_at":"2018-09-11T13:10:53Z","updated_at":"2026-06-03T15:17:09Z","description":"What are the benefits of being part of Team Borg","source_locale":"en-us"}},"position":9},{"id":360009031254,"label":"How do I apply my discount code?","body":"<p><strong>First double check the code is correct and valid</strong> - please note that promotion codes cannot be used with discounted items or in combination with other offers.</p>\n<p><strong>How to apply your promotion code:</strong></p>\n<p>1. Enter the valid promotion code in the promotional code box \"<em>Got promotion code or giftcard?</em> at checkout<br>2. Click \"+Add<em>\"</em><br>3. Check the sum of your order has been adjusted in accordance with the promotional offer<br>4. Proceed to payment<br><br></p>\n<p class=\"wysiwyg-text-align-left\"><img src=\"https://bjornborg.zendesk.com/hc/article_attachments/15127064533522\" alt=\"Screen Shot 2023-11-16 at 14.39.59.png\" width=\"255\" height=\"145\"></p>","section":{"id":360001926013,"url":"https://bjornborg.zendesk.com/api/v2/help_center/en-us/sections/360001926013.json","name":"Ordering","locale":"en-us","sorting":"manual","html_url":"https://bjornborg.zendesk.com/hc/en-us/sections/360001926013-Ordering","outdated":false,"position":0,"created_at":"2018-09-11T12:24:51Z","updated_at":"2026-05-13T13:41:59Z","category_id":360000854773,"description":"","source_locale":"en-us","theme_template":"section_page","parent_section_id":null,"category":{"id":360000854773,"url":"https://bjornborg.zendesk.com/api/v2/help_center/en-us/categories/360000854773.json","name":"Orders","locale":"en-us","html_url":"https://bjornborg.zendesk.com/hc/en-us/categories/360000854773-Orders","outdated":false,"position":3,"created_at":"2018-09-11T12:23:59Z","updated_at":"2026-06-03T15:17:09Z","description":"Info about ordering, promo codes and payment","source_locale":"en-us"}},"position":9},{"id":4416377836434,"label":"How can I track my package?","body":"<p><strong>Once your order has been shipped, you can track your package by:</strong></p><ul>\n<li data-list-item-id=\"e2fd4359296d3f9613e4a2be3c41336df\">\n<strong>DHL / Bring:</strong> Click on the tracking link in the email that contains your shipping confirmation.</li>\n<li data-list-item-id=\"e5fff874aaf9560e13ae3b1947d095cb7\">\n<strong>Budbee / Instabox: </strong>Enter the Budbee / Instabox app to track your package.</li>\n<li data-list-item-id=\"ec49ffd7dfccc208f162ce588c122611f\">\n<a href=\"https://www.bjornborg.com/customer-service/#form\"><strong>CLICK HERE</strong></a> to contact our customer service for more information about your order.</li>\n</ul>","section":{"id":360001882454,"url":"https://bjornborg.zendesk.com/api/v2/help_center/en-us/sections/360001882454.json","name":"Shipping & Delivery","locale":"en-us","sorting":"manual","html_url":"https://bjornborg.zendesk.com/hc/en-us/sections/360001882454-Shipping-Delivery","outdated":false,"position":0,"created_at":"2018-09-11T12:48:42Z","updated_at":"2026-05-12T13:16:08Z","category_id":360000842794,"description":"","source_locale":"en-us","theme_template":"section_page","parent_section_id":null,"category":{"id":360000842794,"url":"https://bjornborg.zendesk.com/api/v2/help_center/en-us/categories/360000842794.json","name":"Shipping & Delivery","locale":"en-us","html_url":"https://bjornborg.zendesk.com/hc/en-us/categories/360000842794-Shipping-Delivery","outdated":false,"position":2,"created_at":"2018-09-11T12:48:22Z","updated_at":"2026-06-03T15:17:09Z","description":"Delivery times, shipping methods and costs","source_locale":"en-us"}},"position":4},{"id":360021073320,"label":"Can I return an item in a Björn Borg store?","body":"<p><strong>Unfortunately, online orders cannot be returned in physical stores. </strong>Returns must be sent back to us.</p>","section":{"id":360001925973,"url":"https://bjornborg.zendesk.com/api/v2/help_center/en-us/sections/360001925973.json","name":"Returns","locale":"en-us","sorting":"manual","html_url":"https://bjornborg.zendesk.com/hc/en-us/sections/360001925973-Returns","outdated":false,"position":0,"created_at":"2018-09-11T12:09:45Z","updated_at":"2026-07-11T07:33:34Z","category_id":360000854733,"description":"","source_locale":"en-us","theme_template":"section_page","parent_section_id":null,"category":{"id":360000854733,"url":"https://bjornborg.zendesk.com/api/v2/help_center/en-us/categories/360000854733.json","name":"Returns & Refunds","locale":"en-us","html_url":"https://bjornborg.zendesk.com/hc/en-us/categories/360000854733-Returns-Refunds","outdated":false,"position":5,"created_at":"2018-09-11T12:08:15Z","updated_at":"2026-07-11T07:33:34Z","description":"How to return or exchange a product","source_locale":"en-us"}},"position":11},{"id":360009033014,"label":"Why should I create an account?","body":"<p><strong>Enjoy the advantages of your own account at bjornborg.com:</strong></p>\n<p>- Order History</p>\n<p>- Faster and Easier Checkout. Configure your billing and shipping information to make checkouts a breeze.</p>\n<p>- News &amp; Exclusive Offers.</p>\n<p>Sign up to receive email updates on special promotions, sales alerts, new product announcements, gift ideas, and more! Sign up right <a href=\"https://www.bjornborg.com/customer/account/login/\" target=\"_blank\" rel=\"noopener noreferrer\">here</a></p>\n<p> </p>","section":{"id":360001926273,"url":"https://bjornborg.zendesk.com/api/v2/help_center/en-us/sections/360001926273.json","name":"Team Borg - membership","locale":"en-us","sorting":"manual","html_url":"https://bjornborg.zendesk.com/hc/en-us/sections/360001926273-Team-Borg-membership","outdated":false,"position":0,"created_at":"2018-09-11T13:11:12Z","updated_at":"2026-04-17T12:41:26Z","category_id":360000854993,"description":"","source_locale":"en-us","theme_template":"section_page","parent_section_id":null,"category":{"id":360000854993,"url":"https://bjornborg.zendesk.com/api/v2/help_center/en-us/categories/360000854993.json","name":"Team Borg - membership","locale":"en-us","html_url":"https://bjornborg.zendesk.com/hc/en-us/categories/360000854993-Team-Borg-membership","outdated":false,"position":4,"created_at":"2018-09-11T13:10:53Z","updated_at":"2026-06-03T15:17:09Z","description":"What are the benefits of being part of Team Borg","source_locale":"en-us"}},"position":10},{"id":4416377752850,"label":"Cancel or change an order.","body":"<p>Once an order has been placed, it is processed immediately so that you can receive your package as soon as possible. <strong>Therefore, we, unfortunately, have no opportunity to cancel, add, or change anything in your order.</strong></p>","section":{"id":360001926013,"url":"https://bjornborg.zendesk.com/api/v2/help_center/en-us/sections/360001926013.json","name":"Ordering","locale":"en-us","sorting":"manual","html_url":"https://bjornborg.zendesk.com/hc/en-us/sections/360001926013-Ordering","outdated":false,"position":0,"created_at":"2018-09-11T12:24:51Z","updated_at":"2026-05-13T13:41:59Z","category_id":360000854773,"description":"","source_locale":"en-us","theme_template":"section_page","parent_section_id":null,"category":{"id":360000854773,"url":"https://bjornborg.zendesk.com/api/v2/help_center/en-us/categories/360000854773.json","name":"Orders","locale":"en-us","html_url":"https://bjornborg.zendesk.com/hc/en-us/categories/360000854773-Orders","outdated":false,"position":3,"created_at":"2018-09-11T12:23:59Z","updated_at":"2026-06-03T15:17:09Z","description":"Info about ordering, promo codes and payment","source_locale":"en-us"}},"position":1},{"id":360021095259,"label":"What is your return policy?","body":"<div>\n<strong>We offer a 30-day return policy.</strong><br><br>\n</div>\n<div>Returned products must be returned in the same condition as they were received, and must have their original label. We will not accept or refund incomplete returns or products that have been worn or washed. Underwear can only be returned if unopened in the original packaging, unworn, and in the same condition as delivered, with all tags attached. Swimshorts can be returned with tags still attached.</div>","section":{"id":360001925973,"url":"https://bjornborg.zendesk.com/api/v2/help_center/en-us/sections/360001925973.json","name":"Returns","locale":"en-us","sorting":"manual","html_url":"https://bjornborg.zendesk.com/hc/en-us/sections/360001925973-Returns","outdated":false,"position":0,"created_at":"2018-09-11T12:09:45Z","updated_at":"2026-07-11T07:33:34Z","category_id":360000854733,"description":"","source_locale":"en-us","theme_template":"section_page","parent_section_id":null,"category":{"id":360000854733,"url":"https://bjornborg.zendesk.com/api/v2/help_center/en-us/categories/360000854733.json","name":"Returns & Refunds","locale":"en-us","html_url":"https://bjornborg.zendesk.com/hc/en-us/categories/360000854733-Returns-Refunds","outdated":false,"position":5,"created_at":"2018-09-11T12:08:15Z","updated_at":"2026-07-11T07:33:34Z","description":"How to return or exchange a product","source_locale":"en-us"}},"position":12},{"id":4415076336274,"label":"Delivery time during sales and holidays.","body":"<p class=\"p1\"><strong>Packages are not sent on public holidays and weekends</strong>. During Public holidays, Sale and Weekends, the lead time for our shipments can sometimes be longer than normal.<br><br></p>\n<p class=\"\" data-start=\"70\" data-end=\"143\">Our warehouse is closed on Swedish public holidays.</p>\n<p class=\"\" data-start=\"145\" data-end=\"217\"> </p>\n<p class=\"p1\"> </p>","section":{"id":360001882454,"url":"https://bjornborg.zendesk.com/api/v2/help_center/en-us/sections/360001882454.json","name":"Shipping & Delivery","locale":"en-us","sorting":"manual","html_url":"https://bjornborg.zendesk.com/hc/en-us/sections/360001882454-Shipping-Delivery","outdated":false,"position":0,"created_at":"2018-09-11T12:48:42Z","updated_at":"2026-05-12T13:16:08Z","category_id":360000842794,"description":"","source_locale":"en-us","theme_template":"section_page","parent_section_id":null,"category":{"id":360000842794,"url":"https://bjornborg.zendesk.com/api/v2/help_center/en-us/categories/360000842794.json","name":"Shipping & Delivery","locale":"en-us","html_url":"https://bjornborg.zendesk.com/hc/en-us/categories/360000842794-Shipping-Delivery","outdated":false,"position":2,"created_at":"2018-09-11T12:48:22Z","updated_at":"2026-06-03T15:17:09Z","description":"Delivery times, shipping methods and costs","source_locale":"en-us"}},"position":11},{"id":360009030634,"label":"How do I return an item?","body":"<p>If you want to make a return, <a href=\"https://bjornborg.com/returns\"><strong>CLICK HERE.</strong></a><br><br><strong data-start=\"292\" data-end=\"309\">How it works:</strong></p><ol data-start=\"314\" data-end=\"466\">\n<li data-section-id=\"16oprb\" data-start=\"314\" data-end=\"346\" data-list-item-id=\"e150c0a0ec5ac8fc8df5cae07f29ffb18\">Register your return online</li>\n<li data-section-id=\"14jo6ub\" data-start=\"349\" data-end=\"393\" data-list-item-id=\"e857d7036bac35ae741c599acb446a420\">Pack the item in its original packaging</li>\n<li data-section-id=\"k033ba\" data-start=\"396\" data-end=\"424\" data-list-item-id=\"e0812eeda3548a68252430e49b4338dc9\">Attach the return label</li>\n<li data-section-id=\"1hyzsgx\" data-start=\"427\" data-end=\"462\" data-list-item-id=\"e517603d53c48fa122ac0bf2bd23d99ba\">Drop it off at a service point</li>\n</ol><p data-start=\"469\" data-end=\"593\">⏱ <strong data-start=\"471\" data-end=\"495\">30-day return policy</strong><br>💸 Return fee: €3.9 / local equivalent<br>⏱ Refund: 2–4 weeks after we receive your return</p><p data-start=\"600\" data-end=\"639\">❗ Underwear must be unused and sealed<br><br> </p><p> </p><p> </p><p> </p><p> </p><p> </p>","section":{"id":360001925973,"url":"https://bjornborg.zendesk.com/api/v2/help_center/en-us/sections/360001925973.json","name":"Returns","locale":"en-us","sorting":"manual","html_url":"https://bjornborg.zendesk.com/hc/en-us/sections/360001925973-Returns","outdated":false,"position":0,"created_at":"2018-09-11T12:09:45Z","updated_at":"2026-07-11T07:33:34Z","category_id":360000854733,"description":"","source_locale":"en-us","theme_template":"section_page","parent_section_id":null,"category":{"id":360000854733,"url":"https://bjornborg.zendesk.com/api/v2/help_center/en-us/categories/360000854733.json","name":"Returns & Refunds","locale":"en-us","html_url":"https://bjornborg.zendesk.com/hc/en-us/categories/360000854733-Returns-Refunds","outdated":false,"position":5,"created_at":"2018-09-11T12:08:15Z","updated_at":"2026-07-11T07:33:34Z","description":"How to return or exchange a product","source_locale":"en-us"}},"position":4},{"id":360009165233,"label":"Exchange an item?","body":"<p><strong>Unfortunately, we are unable to administrate exchanges in our warehouse. </strong>If you want to exchange an item, we kindly ask you to return the item you do not wish to keep and place a new order for the correct product.<br><br>Return instructions <a href=\"https://www.bjornborg.com/en/customer-service/returns/\" target=\"_self\">CLICK HERE.</a></p>","section":{"id":360001925973,"url":"https://bjornborg.zendesk.com/api/v2/help_center/en-us/sections/360001925973.json","name":"Returns","locale":"en-us","sorting":"manual","html_url":"https://bjornborg.zendesk.com/hc/en-us/sections/360001925973-Returns","outdated":false,"position":0,"created_at":"2018-09-11T12:09:45Z","updated_at":"2026-07-11T07:33:34Z","category_id":360000854733,"description":"","source_locale":"en-us","theme_template":"section_page","parent_section_id":null,"category":{"id":360000854733,"url":"https://bjornborg.zendesk.com/api/v2/help_center/en-us/categories/360000854733.json","name":"Returns & Refunds","locale":"en-us","html_url":"https://bjornborg.zendesk.com/hc/en-us/categories/360000854733-Returns-Refunds","outdated":false,"position":5,"created_at":"2018-09-11T12:08:15Z","updated_at":"2026-07-11T07:33:34Z","description":"How to return or exchange a product","source_locale":"en-us"}},"position":1},{"id":360021095539,"label":"I entered the wrong address.","body":"<p data-start=\"81\" data-end=\"275\"><strong>We cannot change the address after an order is placed. </strong>If the address is incorrect, please place a new order with the correct details and wait for the original order to be returned and refunded.<br><br><strong>Returns usually take 3–6 weeks, after which a refund is issued. T</strong>his policy is in place to prevent fraud and ensure customer safety. We apologize for the inconvenience.</p>","section":{"id":360001882454,"url":"https://bjornborg.zendesk.com/api/v2/help_center/en-us/sections/360001882454.json","name":"Shipping & Delivery","locale":"en-us","sorting":"manual","html_url":"https://bjornborg.zendesk.com/hc/en-us/sections/360001882454-Shipping-Delivery","outdated":false,"position":0,"created_at":"2018-09-11T12:48:42Z","updated_at":"2026-05-12T13:16:08Z","category_id":360000842794,"description":"","source_locale":"en-us","theme_template":"section_page","parent_section_id":null,"category":{"id":360000842794,"url":"https://bjornborg.zendesk.com/api/v2/help_center/en-us/categories/360000842794.json","name":"Shipping & Delivery","locale":"en-us","html_url":"https://bjornborg.zendesk.com/hc/en-us/categories/360000842794-Shipping-Delivery","outdated":false,"position":2,"created_at":"2018-09-11T12:48:22Z","updated_at":"2026-06-03T15:17:09Z","description":"Delivery times, shipping methods and costs","source_locale":"en-us"}},"position":3},{"id":360009165213,"label":"I paid my order with a voucher, how will I be refunded?","body":"<p><strong>If you have paid your order with a voucher, you will be refunded with a new voucher of the same amount.</strong> Our customer service will send you a voucher via email.</p>","section":{"id":360001925973,"url":"https://bjornborg.zendesk.com/api/v2/help_center/en-us/sections/360001925973.json","name":"Returns","locale":"en-us","sorting":"manual","html_url":"https://bjornborg.zendesk.com/hc/en-us/sections/360001925973-Returns","outdated":false,"position":0,"created_at":"2018-09-11T12:09:45Z","updated_at":"2026-07-11T07:33:34Z","category_id":360000854733,"description":"","source_locale":"en-us","theme_template":"section_page","parent_section_id":null,"category":{"id":360000854733,"url":"https://bjornborg.zendesk.com/api/v2/help_center/en-us/categories/360000854733.json","name":"Returns & Refunds","locale":"en-us","html_url":"https://bjornborg.zendesk.com/hc/en-us/categories/360000854733-Returns-Refunds","outdated":false,"position":5,"created_at":"2018-09-11T12:08:15Z","updated_at":"2026-07-11T07:33:34Z","description":"How to return or exchange a product","source_locale":"en-us"}},"position":13},{"id":360021073120,"label":"Can I make any changes or cancel my order?","body":"<p><strong>Unfortunately, it is not possible to cancel, add or change anything on an already placed order.</strong> If you ordered the wrong size, we instead recommend you to return the item and place a new order on the size you want to receive.<br> </p><p><strong>If you are unable to pick up your package in time, it will be sent back to us automatically within 10-14 working days.</strong> Once we have received the package in return, a refund will be made.</p>","section":{"id":360001882454,"url":"https://bjornborg.zendesk.com/api/v2/help_center/en-us/sections/360001882454.json","name":"Shipping & Delivery","locale":"en-us","sorting":"manual","html_url":"https://bjornborg.zendesk.com/hc/en-us/sections/360001882454-Shipping-Delivery","outdated":false,"position":0,"created_at":"2018-09-11T12:48:42Z","updated_at":"2026-05-12T13:16:08Z","category_id":360000842794,"description":"","source_locale":"en-us","theme_template":"section_page","parent_section_id":null,"category":{"id":360000842794,"url":"https://bjornborg.zendesk.com/api/v2/help_center/en-us/categories/360000842794.json","name":"Shipping & Delivery","locale":"en-us","html_url":"https://bjornborg.zendesk.com/hc/en-us/categories/360000842794-Shipping-Delivery","outdated":false,"position":2,"created_at":"2018-09-11T12:48:22Z","updated_at":"2026-06-03T15:17:09Z","description":"Delivery times, shipping methods and costs","source_locale":"en-us"}},"position":12},{"id":360009165093,"label":"Do you accept returns on underwear?","body":"<p><strong>Underwear can only be returned if unopened in original packaging</strong>, unworn and in the same condition as delivered, with all tags attached.<br>Due to the nature of underwear, we do not accept returns if opened and/or tried.</p>","section":{"id":360001925973,"url":"https://bjornborg.zendesk.com/api/v2/help_center/en-us/sections/360001925973.json","name":"Returns","locale":"en-us","sorting":"manual","html_url":"https://bjornborg.zendesk.com/hc/en-us/sections/360001925973-Returns","outdated":false,"position":0,"created_at":"2018-09-11T12:09:45Z","updated_at":"2026-07-11T07:33:34Z","category_id":360000854733,"description":"","source_locale":"en-us","theme_template":"section_page","parent_section_id":null,"category":{"id":360000854733,"url":"https://bjornborg.zendesk.com/api/v2/help_center/en-us/categories/360000854733.json","name":"Returns & Refunds","locale":"en-us","html_url":"https://bjornborg.zendesk.com/hc/en-us/categories/360000854733-Returns-Refunds","outdated":false,"position":5,"created_at":"2018-09-11T12:08:15Z","updated_at":"2026-07-11T07:33:34Z","description":"How to return or exchange a product","source_locale":"en-us"}},"position":14},{"id":360021073080,"label":"Tax/VAT","body":"<p data-start=\"33\" data-end=\"194\">All orders are shipped from our warehouse in Sweden. International orders may be subject to local taxes and customs duties, depending on the destination country.</p><p data-start=\"196\" data-end=\"361\">These fees are set by local customs authorities and may vary based on order value and import thresholds. They may occasionally appear as additional delivery charges.</p><p data-start=\"363\" data-end=\"463\" data-is-last-node=\"\" data-is-only-node=\"\">We have no control over these costs. For more information, please contact your local customs office.</p>","section":{"id":360001882454,"url":"https://bjornborg.zendesk.com/api/v2/help_center/en-us/sections/360001882454.json","name":"Shipping & Delivery","locale":"en-us","sorting":"manual","html_url":"https://bjornborg.zendesk.com/hc/en-us/sections/360001882454-Shipping-Delivery","outdated":false,"position":0,"created_at":"2018-09-11T12:48:42Z","updated_at":"2026-05-12T13:16:08Z","category_id":360000842794,"description":"","source_locale":"en-us","theme_template":"section_page","parent_section_id":null,"category":{"id":360000842794,"url":"https://bjornborg.zendesk.com/api/v2/help_center/en-us/categories/360000842794.json","name":"Shipping & Delivery","locale":"en-us","html_url":"https://bjornborg.zendesk.com/hc/en-us/categories/360000842794-Shipping-Delivery","outdated":false,"position":2,"created_at":"2018-09-11T12:48:22Z","updated_at":"2026-06-03T15:17:09Z","description":"Delivery times, shipping methods and costs","source_locale":"en-us"}},"position":13},{"id":360009166493,"label":"What should I do if I haven't received my order?","body":"<p><strong>If you have not received your order after 10 business days from dispatch,</strong> kindly double-check the tracking number. If there are no updates in the tracking within 10 days, please contact us <a href=\"https://www.bjornborg.com/customer-service\" target=\"_blank\" rel=\"noopener noreferrer\"><strong>CLICK HERE</strong></a><strong>.</strong><br><br>Orders that are returned to us due to an insufficient or incorrect address or for any other reason are not collected from the pick-up point, will not be re-sent to you. Instead, you will be refunded upon receipt back into our warehouse in Sweden. Please note the shipping cost will not be refunded.<br><br>We recommend you to place a new order ensuring the address is correct.</p>","section":{"id":360001882454,"url":"https://bjornborg.zendesk.com/api/v2/help_center/en-us/sections/360001882454.json","name":"Shipping & Delivery","locale":"en-us","sorting":"manual","html_url":"https://bjornborg.zendesk.com/hc/en-us/sections/360001882454-Shipping-Delivery","outdated":false,"position":0,"created_at":"2018-09-11T12:48:42Z","updated_at":"2026-05-12T13:16:08Z","category_id":360000842794,"description":"","source_locale":"en-us","theme_template":"section_page","parent_section_id":null,"category":{"id":360000842794,"url":"https://bjornborg.zendesk.com/api/v2/help_center/en-us/categories/360000842794.json","name":"Shipping & Delivery","locale":"en-us","html_url":"https://bjornborg.zendesk.com/hc/en-us/categories/360000842794-Shipping-Delivery","outdated":false,"position":2,"created_at":"2018-09-11T12:48:22Z","updated_at":"2026-06-03T15:17:09Z","description":"Delivery times, shipping methods and costs","source_locale":"en-us"}},"position":15},{"id":360009031934,"label":"Shipping Costs?","body":"<p><strong style=\"font-family: -apple-system, BlinkMacSystemFont, 'Segoe UI', Helvetica, Arial, sans-serif;\">To Nordic countries:</strong></p><p>The shipping cost is FI €4.95 - 14.95 /  NOK 60.00 - 150.00 / DKK 39.00 - 50.00 and free on all orders over FI €80 / NOK 800 / DKK 800.<br><br><strong>To Europe:</strong></p><p>The shipping cost is €4.00 (UK £3.95) and free on all orders over €80 (UK £80.00).</p><p>For some countries, we can only offer to deliver with DHL Express, for a cost of €14.95.<br><br><strong>To the rest of the world:</strong></p><p>The shipping cost is €14.95 and free on all orders over €150.00<br>USA: The shipping cost is 19.99 USD. Customs charges will apply.<br>Canada: The shipping cost is 19.99 CAD. Customs charges will apply.<br> </p><p><strong>Tax/VAT:</strong></p><p data-start=\"33\" data-end=\"191\">All orders are shipped from Sweden. International orders may be subject to local taxes and customs duties depending on the destination country.</p><p data-start=\"193\" data-end=\"346\">These fees are set by local customs authorities and may vary based on order value and import thresholds. They may sometimes appear as additional charges.</p><p data-start=\"348\" data-end=\"447\" data-is-last-node=\"\" data-is-only-node=\"\">We have no control over these costs. Please contact your local customs office for more information.</p>","section":{"id":360001882454,"url":"https://bjornborg.zendesk.com/api/v2/help_center/en-us/sections/360001882454.json","name":"Shipping & Delivery","locale":"en-us","sorting":"manual","html_url":"https://bjornborg.zendesk.com/hc/en-us/sections/360001882454-Shipping-Delivery","outdated":false,"position":0,"created_at":"2018-09-11T12:48:42Z","updated_at":"2026-05-12T13:16:08Z","category_id":360000842794,"description":"","source_locale":"en-us","theme_template":"section_page","parent_section_id":null,"category":{"id":360000842794,"url":"https://bjornborg.zendesk.com/api/v2/help_center/en-us/categories/360000842794.json","name":"Shipping & Delivery","locale":"en-us","html_url":"https://bjornborg.zendesk.com/hc/en-us/categories/360000842794-Shipping-Delivery","outdated":false,"position":2,"created_at":"2018-09-11T12:48:22Z","updated_at":"2026-06-03T15:17:09Z","description":"Delivery times, shipping methods and costs","source_locale":"en-us"}},"position":16},{"id":33791007672466,"label":"New to online shopping?","body":"<p data-start=\"29\" data-end=\"214\">Navigate the site by clicking the categories at the top of the page. If you’re looking for something specific, simply enter a keyword in the search field marked with a magnifying glass.</p><p data-start=\"216\" data-end=\"485\">When browsing our selection, click on an item to visit its dedicated product page. Here you’ll find information about available sizes, colors, and detailed product specifications. Found something you love? Select your size and add the item to your virtual shopping bag.</p><p data-start=\"487\" data-end=\"728\" data-is-last-node=\"\" data-is-only-node=\"\">You can access your shopping bag at any time by clicking the icon in the top right corner of the page. In your shopping bag, you can modify your order, add discount codes, view estimated shipping costs, and see the total value of your order.</p>","section":{"id":360001926013,"url":"https://bjornborg.zendesk.com/api/v2/help_center/en-us/sections/360001926013.json","name":"Ordering","locale":"en-us","sorting":"manual","html_url":"https://bjornborg.zendesk.com/hc/en-us/sections/360001926013-Ordering","outdated":false,"position":0,"created_at":"2018-09-11T12:24:51Z","updated_at":"2026-05-13T13:41:59Z","category_id":360000854773,"description":"","source_locale":"en-us","theme_template":"section_page","parent_section_id":null,"category":{"id":360000854773,"url":"https://bjornborg.zendesk.com/api/v2/help_center/en-us/categories/360000854773.json","name":"Orders","locale":"en-us","html_url":"https://bjornborg.zendesk.com/hc/en-us/categories/360000854773-Orders","outdated":false,"position":3,"created_at":"2018-09-11T12:23:59Z","updated_at":"2026-06-03T15:17:09Z","description":"Info about ordering, promo codes and payment","source_locale":"en-us"}},"position":0},{"id":33791320883730,"label":"Ready to check out?","body":"<p data-start=\"152\" data-end=\"239\">When you're ready to check out, go to your shopping bag to review and place your order.</p><p data-start=\"241\" data-end=\"372\">If you are an existing customer and have not yet logged into your account, you can easily log in once you enter your email address.</p><p data-start=\"374\" data-end=\"584\">New customers are asked to create a shopping account. This ensures that we can provide you with the best possible customer service and that your future shopping experiences are as simple and smooth as possible.</p><p data-start=\"586\" data-end=\"649\">Enter your address details to continue to shipping and payment.</p><p data-start=\"651\" data-end=\"826\">Select your preferred payment method and, when you're ready, click the <strong data-start=\"722\" data-end=\"745\">\"Complete Purchase\"</strong> button.<br>An order confirmation will be sent to your email within a few minutes.</p>","section":{"id":360001926013,"url":"https://bjornborg.zendesk.com/api/v2/help_center/en-us/sections/360001926013.json","name":"Ordering","locale":"en-us","sorting":"manual","html_url":"https://bjornborg.zendesk.com/hc/en-us/sections/360001926013-Ordering","outdated":false,"position":0,"created_at":"2018-09-11T12:24:51Z","updated_at":"2026-05-13T13:41:59Z","category_id":360000854773,"description":"","source_locale":"en-us","theme_template":"section_page","parent_section_id":null,"category":{"id":360000854773,"url":"https://bjornborg.zendesk.com/api/v2/help_center/en-us/categories/360000854773.json","name":"Orders","locale":"en-us","html_url":"https://bjornborg.zendesk.com/hc/en-us/categories/360000854773-Orders","outdated":false,"position":3,"created_at":"2018-09-11T12:23:59Z","updated_at":"2026-06-03T15:17:09Z","description":"Info about ordering, promo codes and payment","source_locale":"en-us"}},"position":0},{"id":34006443949842,"label":"I have not received a confirmation of my order.","body":"<p data-start=\"40\" data-end=\"141\"><strong>You should receive an order confirmation within a few minutes.</strong> If not, please check your spam folder.</p><p data-start=\"143\" data-end=\"283\" data-is-last-node=\"\" data-is-only-node=\"\">Even if you haven’t received it, your order may still be processed. Please contact Customer Service before placing a new order. <a href=\"https://www.bjornborg.com/en/customer-service/#form\"><strong>[CLICK HERE]</strong></a></p>","section":{"id":34005890568466,"url":"https://bjornborg.zendesk.com/api/v2/help_center/en-us/sections/34005890568466.json","name":"Popular Articles","locale":"en-us","sorting":"manual","html_url":"https://bjornborg.zendesk.com/hc/en-us/sections/34005890568466-Popular-Articles","outdated":false,"position":0,"created_at":"2026-03-13T13:42:51Z","updated_at":"2026-07-11T07:33:34Z","category_id":34005768850322,"description":"","source_locale":"en-us","theme_template":"section_page","parent_section_id":null,"category":{"id":34005768850322,"url":"https://bjornborg.zendesk.com/api/v2/help_center/en-us/categories/34005768850322.json","name":"Popular Articles","locale":"en-us","html_url":"https://bjornborg.zendesk.com/hc/en-us/categories/34005768850322-Popular-Articles","outdated":false,"position":0,"created_at":"2026-03-13T13:40:07Z","updated_at":"2026-07-11T07:33:34Z","description":"","source_locale":"en-us"}},"position":13},{"id":34008391217298,"label":"Cancel or change an order.","body":"<p>Once an order has been placed, it is processed immediately so that you can receive your package as soon as possible. <strong>Therefore, we, unfortunately, have no opportunity to cancel, add, or change anything in your order.</strong></p>","section":{"id":34005890568466,"url":"https://bjornborg.zendesk.com/api/v2/help_center/en-us/sections/34005890568466.json","name":"Popular Articles","locale":"en-us","sorting":"manual","html_url":"https://bjornborg.zendesk.com/hc/en-us/sections/34005890568466-Popular-Articles","outdated":false,"position":0,"created_at":"2026-03-13T13:42:51Z","updated_at":"2026-07-11T07:33:34Z","category_id":34005768850322,"description":"","source_locale":"en-us","theme_template":"section_page","parent_section_id":null,"category":{"id":34005768850322,"url":"https://bjornborg.zendesk.com/api/v2/help_center/en-us/categories/34005768850322.json","name":"Popular Articles","locale":"en-us","html_url":"https://bjornborg.zendesk.com/hc/en-us/categories/34005768850322-Popular-Articles","outdated":false,"position":0,"created_at":"2026-03-13T13:40:07Z","updated_at":"2026-07-11T07:33:34Z","description":"","source_locale":"en-us"}},"position":10},{"id":34008125842834,"label":"I entered the wrong address.","body":"<p data-start=\"49\" data-end=\"197\"><strong>We cannot change the address after an order is placed. </strong>If incorrect, please place a new order and wait for the original to be returned and refunded.</p><p data-start=\"199\" data-end=\"289\" data-is-last-node=\"\" data-is-only-node=\"\">Returns take 3–6 weeks. Refund is issued after return. We apologize for the inconvenience.</p>","section":{"id":34005890568466,"url":"https://bjornborg.zendesk.com/api/v2/help_center/en-us/sections/34005890568466.json","name":"Popular Articles","locale":"en-us","sorting":"manual","html_url":"https://bjornborg.zendesk.com/hc/en-us/sections/34005890568466-Popular-Articles","outdated":false,"position":0,"created_at":"2026-03-13T13:42:51Z","updated_at":"2026-07-11T07:33:34Z","category_id":34005768850322,"description":"","source_locale":"en-us","theme_template":"section_page","parent_section_id":null,"category":{"id":34005768850322,"url":"https://bjornborg.zendesk.com/api/v2/help_center/en-us/categories/34005768850322.json","name":"Popular Articles","locale":"en-us","html_url":"https://bjornborg.zendesk.com/hc/en-us/categories/34005768850322-Popular-Articles","outdated":false,"position":0,"created_at":"2026-03-13T13:40:07Z","updated_at":"2026-07-11T07:33:34Z","description":"","source_locale":"en-us"}},"position":11},{"id":34007919874578,"label":"My package has been returned. Can you resend it?","body":"<p>Unfortunately, we cannot resend a package that has been returned to us. We will refund you as soon as we receive the return.</p>","section":{"id":34005890568466,"url":"https://bjornborg.zendesk.com/api/v2/help_center/en-us/sections/34005890568466.json","name":"Popular Articles","locale":"en-us","sorting":"manual","html_url":"https://bjornborg.zendesk.com/hc/en-us/sections/34005890568466-Popular-Articles","outdated":false,"position":0,"created_at":"2026-03-13T13:42:51Z","updated_at":"2026-07-11T07:33:34Z","category_id":34005768850322,"description":"","source_locale":"en-us","theme_template":"section_page","parent_section_id":null,"category":{"id":34005768850322,"url":"https://bjornborg.zendesk.com/api/v2/help_center/en-us/categories/34005768850322.json","name":"Popular Articles","locale":"en-us","html_url":"https://bjornborg.zendesk.com/hc/en-us/categories/34005768850322-Popular-Articles","outdated":false,"position":0,"created_at":"2026-03-13T13:40:07Z","updated_at":"2026-07-11T07:33:34Z","description":"","source_locale":"en-us"}},"position":12},{"id":34007450538514,"label":"Return label missing.","body":"<p>If you have registered your return on our site but have not received a return label, you can log in via <a href=\"https://www.bjornborg.com/returns\"><strong>www.bjornborg.com/returns</strong></a> and press \"<strong>Instructions</strong>\" to download your label again.<br><br>ATTENTION! Does not apply to NON-EU purchases.</p>","section":{"id":34005890568466,"url":"https://bjornborg.zendesk.com/api/v2/help_center/en-us/sections/34005890568466.json","name":"Popular Articles","locale":"en-us","sorting":"manual","html_url":"https://bjornborg.zendesk.com/hc/en-us/sections/34005890568466-Popular-Articles","outdated":false,"position":0,"created_at":"2026-03-13T13:42:51Z","updated_at":"2026-07-11T07:33:34Z","category_id":34005768850322,"description":"","source_locale":"en-us","theme_template":"section_page","parent_section_id":null,"category":{"id":34005768850322,"url":"https://bjornborg.zendesk.com/api/v2/help_center/en-us/categories/34005768850322.json","name":"Popular Articles","locale":"en-us","html_url":"https://bjornborg.zendesk.com/hc/en-us/categories/34005768850322-Popular-Articles","outdated":false,"position":0,"created_at":"2026-03-13T13:40:07Z","updated_at":"2026-07-11T07:33:34Z","description":"","source_locale":"en-us"}},"position":1},{"id":34006742817938,"label":"Where is my order?","body":"<p>When your order has been dispatched from our warehouse in Sweden, you have received a shipping confirmation stating your tracking nr along with tracking instructions to the email address you stated with your order. If you cannot find it in your inbox, please check your spam as emails sometimes end up there.</p><p> </p><p><strong>DHL / BRING - </strong>Packages sent with DHL / BRING have tracking numbers and can be tracked directly on the DHL / BRING website.<br><br><strong>BUDBEE / INSTABOX - </strong>You will receive an SMS with your shipping information, if not, please download their app.<br><br><strong>UPS -</strong> Packages sent with UPS have tracking numbers and can be tracked directly on the UPS website. <br><br><strong>If there are no updates in the tracking within 10 days</strong>, please <a href=\"https://www.bjornborg.com/customer-service/#form\">CLICK HERE</a> and contact us so we can help you!</p>","section":{"id":34005890568466,"url":"https://bjornborg.zendesk.com/api/v2/help_center/en-us/sections/34005890568466.json","name":"Popular Articles","locale":"en-us","sorting":"manual","html_url":"https://bjornborg.zendesk.com/hc/en-us/sections/34005890568466-Popular-Articles","outdated":false,"position":0,"created_at":"2026-03-13T13:42:51Z","updated_at":"2026-07-11T07:33:34Z","category_id":34005768850322,"description":"","source_locale":"en-us","theme_template":"section_page","parent_section_id":null,"category":{"id":34005768850322,"url":"https://bjornborg.zendesk.com/api/v2/help_center/en-us/categories/34005768850322.json","name":"Popular Articles","locale":"en-us","html_url":"https://bjornborg.zendesk.com/hc/en-us/categories/34005768850322-Popular-Articles","outdated":false,"position":0,"created_at":"2026-03-13T13:40:07Z","updated_at":"2026-07-11T07:33:34Z","description":"","source_locale":"en-us"}},"position":6},{"id":34009884146578,"label":"I have not received my order confirmation.","body":"<p><strong>You should receive an order confirmation within a couple of minutes.</strong> If you have not received this email please check the spam folder of your email account.</p><p>Even though you have not received an order confirmation your order might still have been processed and we, therefore, recommend that you contact our Customer Service before you place another order at our website. <br><br><a href=\"https://www.bjornborg.com/kundtjanst/#form\"><strong>CLICK HERE to contact us!</strong></a></p>","section":{"id":34005890568466,"url":"https://bjornborg.zendesk.com/api/v2/help_center/en-us/sections/34005890568466.json","name":"Popular Articles","locale":"en-us","sorting":"manual","html_url":"https://bjornborg.zendesk.com/hc/en-us/sections/34005890568466-Popular-Articles","outdated":false,"position":0,"created_at":"2026-03-13T13:42:51Z","updated_at":"2026-07-11T07:33:34Z","category_id":34005768850322,"description":"","source_locale":"en-us","theme_template":"section_page","parent_section_id":null,"category":{"id":34005768850322,"url":"https://bjornborg.zendesk.com/api/v2/help_center/en-us/categories/34005768850322.json","name":"Popular Articles","locale":"en-us","html_url":"https://bjornborg.zendesk.com/hc/en-us/categories/34005768850322-Popular-Articles","outdated":false,"position":0,"created_at":"2026-03-13T13:40:07Z","updated_at":"2026-07-11T07:33:34Z","description":"","source_locale":"en-us"}},"position":3},{"id":34009585236114,"label":"Can I call you by phone?","body":"<p><strong>The Björn Borg customer service team handles all support via e-mail and not via telephone.</strong><br><br>If you have questions about your order, please <a href=\"https://www.bjornborg.com/se/kundtjanst/#form\"><strong>CLICK HERE</strong></a> to contact us and we will help you! Our aim is to answer all emails within two working days, 9-16 CET.<br> </p>","section":{"id":34005890568466,"url":"https://bjornborg.zendesk.com/api/v2/help_center/en-us/sections/34005890568466.json","name":"Popular Articles","locale":"en-us","sorting":"manual","html_url":"https://bjornborg.zendesk.com/hc/en-us/sections/34005890568466-Popular-Articles","outdated":false,"position":0,"created_at":"2026-03-13T13:42:51Z","updated_at":"2026-07-11T07:33:34Z","category_id":34005768850322,"description":"","source_locale":"en-us","theme_template":"section_page","parent_section_id":null,"category":{"id":34005768850322,"url":"https://bjornborg.zendesk.com/api/v2/help_center/en-us/categories/34005768850322.json","name":"Popular Articles","locale":"en-us","html_url":"https://bjornborg.zendesk.com/hc/en-us/categories/34005768850322-Popular-Articles","outdated":false,"position":0,"created_at":"2026-03-13T13:40:07Z","updated_at":"2026-07-11T07:33:34Z","description":"","source_locale":"en-us"}},"position":8},{"id":34009426003730,"label":"A product is missing from my delivery.","body":"<p>Please <a href=\"https://www.bjornborg.com/customer-service/#form\"><strong>contact us, CLICK HERE</strong></a><strong> </strong>and we will help correct the problem.</p><p>Remember to enter your order number for fast and efficient handling of your case.</p>","section":{"id":34005890568466,"url":"https://bjornborg.zendesk.com/api/v2/help_center/en-us/sections/34005890568466.json","name":"Popular Articles","locale":"en-us","sorting":"manual","html_url":"https://bjornborg.zendesk.com/hc/en-us/sections/34005890568466-Popular-Articles","outdated":false,"position":0,"created_at":"2026-03-13T13:42:51Z","updated_at":"2026-07-11T07:33:34Z","category_id":34005768850322,"description":"","source_locale":"en-us","theme_template":"section_page","parent_section_id":null,"category":{"id":34005768850322,"url":"https://bjornborg.zendesk.com/api/v2/help_center/en-us/categories/34005768850322.json","name":"Popular Articles","locale":"en-us","html_url":"https://bjornborg.zendesk.com/hc/en-us/categories/34005768850322-Popular-Articles","outdated":false,"position":0,"created_at":"2026-03-13T13:40:07Z","updated_at":"2026-07-11T07:33:34Z","description":"","source_locale":"en-us"}},"position":9},{"id":34428841883282,"label":"I have not received my refund for my return.","body":"<p data-start=\"40\" data-end=\"170\"><strong data-start=\"40\" data-end=\"51\">Refunds</strong><br>Refunds are issued after the return is received and inspected (2–4 weeks). The original payment method will be used.<br><br><strong>If you paid via Klarna:</strong><br>If your invoice is due before your return is processed, please pay or extend it via Klarna. If already paid, Klarna will refund you once your return is approved.</p>","section":{"id":34005890568466,"url":"https://bjornborg.zendesk.com/api/v2/help_center/en-us/sections/34005890568466.json","name":"Popular Articles","locale":"en-us","sorting":"manual","html_url":"https://bjornborg.zendesk.com/hc/en-us/sections/34005890568466-Popular-Articles","outdated":false,"position":0,"created_at":"2026-03-13T13:42:51Z","updated_at":"2026-07-11T07:33:34Z","category_id":34005768850322,"description":"","source_locale":"en-us","theme_template":"section_page","parent_section_id":null,"category":{"id":34005768850322,"url":"https://bjornborg.zendesk.com/api/v2/help_center/en-us/categories/34005768850322.json","name":"Popular Articles","locale":"en-us","html_url":"https://bjornborg.zendesk.com/hc/en-us/categories/34005768850322-Popular-Articles","outdated":false,"position":0,"created_at":"2026-03-13T13:40:07Z","updated_at":"2026-07-11T07:33:34Z","description":"","source_locale":"en-us"}},"position":4},{"id":34800052025362,"label":"I don't have an answer from you.","body":"<p><strong>We always respond to our customers within 2 working days.</strong> If you did not receive a response from us, please also check your spam alt. send us a new email.<br><br> </p><p>We are closed on public holidays.</p>","section":{"id":34005890568466,"url":"https://bjornborg.zendesk.com/api/v2/help_center/en-us/sections/34005890568466.json","name":"Popular Articles","locale":"en-us","sorting":"manual","html_url":"https://bjornborg.zendesk.com/hc/en-us/sections/34005890568466-Popular-Articles","outdated":false,"position":0,"created_at":"2026-03-13T13:42:51Z","updated_at":"2026-07-11T07:33:34Z","category_id":34005768850322,"description":"","source_locale":"en-us","theme_template":"section_page","parent_section_id":null,"category":{"id":34005768850322,"url":"https://bjornborg.zendesk.com/api/v2/help_center/en-us/categories/34005768850322.json","name":"Popular Articles","locale":"en-us","html_url":"https://bjornborg.zendesk.com/hc/en-us/categories/34005768850322-Popular-Articles","outdated":false,"position":0,"created_at":"2026-03-13T13:40:07Z","updated_at":"2026-07-11T07:33:34Z","description":"","source_locale":"en-us"}},"position":7},{"id":34800245718034,"label":"Return with Budbee / Instabox","body":"<p class=\"p1\">If you have received your delivery with Budbee / Instabox, please book your return via the SMS you received from Budbee / Instabox or go into Budbee / Instabox app to book your return. <br><br><strong>You should not have a return label</strong>, when the driver collects the package from the box or at your home, he will have a return label with him.</p>","section":{"id":34005890568466,"url":"https://bjornborg.zendesk.com/api/v2/help_center/en-us/sections/34005890568466.json","name":"Popular Articles","locale":"en-us","sorting":"manual","html_url":"https://bjornborg.zendesk.com/hc/en-us/sections/34005890568466-Popular-Articles","outdated":false,"position":0,"created_at":"2026-03-13T13:42:51Z","updated_at":"2026-07-11T07:33:34Z","category_id":34005768850322,"description":"","source_locale":"en-us","theme_template":"section_page","parent_section_id":null,"category":{"id":34005768850322,"url":"https://bjornborg.zendesk.com/api/v2/help_center/en-us/categories/34005768850322.json","name":"Popular Articles","locale":"en-us","html_url":"https://bjornborg.zendesk.com/hc/en-us/categories/34005768850322-Popular-Articles","outdated":false,"position":0,"created_at":"2026-03-13T13:40:07Z","updated_at":"2026-07-11T07:33:34Z","description":"","source_locale":"en-us"}},"position":5},{"id":34831744254994,"label":"What should I do if I haven't received my order?","body":"<p><strong>If you have not received your order after 10 business days from dispatch,</strong> kindly double-check the tracking number. If there are no updates in the tracking within 10 days, please contact us <a href=\"https://www.bjornborg.com/customer-service\" target=\"_blank\" rel=\"noopener noreferrer\"><strong>CLICK HERE</strong></a><strong>.</strong><br><br>Orders that are returned to us due to an insufficient or incorrect address or for any other reason are not collected from the pick-up point, will not be re-sent to you. Instead, you will be refunded upon receipt back into our warehouse in Sweden. Please note the shipping cost will not be refunded.<br><br>We recommend you to place a new order ensuring the address is correct.</p>","section":{"id":34005890568466,"url":"https://bjornborg.zendesk.com/api/v2/help_center/en-us/sections/34005890568466.json","name":"Popular Articles","locale":"en-us","sorting":"manual","html_url":"https://bjornborg.zendesk.com/hc/en-us/sections/34005890568466-Popular-Articles","outdated":false,"position":0,"created_at":"2026-03-13T13:42:51Z","updated_at":"2026-07-11T07:33:34Z","category_id":34005768850322,"description":"","source_locale":"en-us","theme_template":"section_page","parent_section_id":null,"category":{"id":34005768850322,"url":"https://bjornborg.zendesk.com/api/v2/help_center/en-us/categories/34005768850322.json","name":"Popular Articles","locale":"en-us","html_url":"https://bjornborg.zendesk.com/hc/en-us/categories/34005768850322-Popular-Articles","outdated":false,"position":0,"created_at":"2026-03-13T13:40:07Z","updated_at":"2026-07-11T07:33:34Z","description":"","source_locale":"en-us"}},"position":2},{"id":10943785955346,"label":"Return with Budbee / Instabox","body":"<p class=\"p1\">If you have received your delivery with Budbee / Instabox, please book your return via the SMS you received from Budbee / Instabox or go into Budbee / Instabox app to book your return. <br><br><strong>You should not have a return label</strong>, when the driver collects the package from the box or at your home, he will have a return label with him.</p>","section":{"id":360001925973,"url":"https://bjornborg.zendesk.com/api/v2/help_center/en-us/sections/360001925973.json","name":"Returns","locale":"en-us","sorting":"manual","html_url":"https://bjornborg.zendesk.com/hc/en-us/sections/360001925973-Returns","outdated":false,"position":0,"created_at":"2018-09-11T12:09:45Z","updated_at":"2026-07-11T07:33:34Z","category_id":360000854733,"description":"","source_locale":"en-us","theme_template":"section_page","parent_section_id":null,"category":{"id":360000854733,"url":"https://bjornborg.zendesk.com/api/v2/help_center/en-us/categories/360000854733.json","name":"Returns & Refunds","locale":"en-us","html_url":"https://bjornborg.zendesk.com/hc/en-us/categories/360000854733-Returns-Refunds","outdated":false,"position":5,"created_at":"2018-09-11T12:08:15Z","updated_at":"2026-07-11T07:33:34Z","description":"How to return or exchange a product","source_locale":"en-us"}},"position":7},{"id":10633149155346,"label":"I don't have a return label.","body":"<p>If your order was sent with Budbee / Instabox, please book your return via the link you received in your delivery SMS from Budbee / Instabox or enter the order in the Budbee / Instabox app. <strong>You do not need a return label to send the package.</strong></p>\n<p>The return takes about 2-4 weeks.</p>","section":{"id":360001925973,"url":"https://bjornborg.zendesk.com/api/v2/help_center/en-us/sections/360001925973.json","name":"Returns","locale":"en-us","sorting":"manual","html_url":"https://bjornborg.zendesk.com/hc/en-us/sections/360001925973-Returns","outdated":false,"position":0,"created_at":"2018-09-11T12:09:45Z","updated_at":"2026-07-11T07:33:34Z","category_id":360000854733,"description":"","source_locale":"en-us","theme_template":"section_page","parent_section_id":null,"category":{"id":360000854733,"url":"https://bjornborg.zendesk.com/api/v2/help_center/en-us/categories/360000854733.json","name":"Returns & Refunds","locale":"en-us","html_url":"https://bjornborg.zendesk.com/hc/en-us/categories/360000854733-Returns-Refunds","outdated":false,"position":5,"created_at":"2018-09-11T12:08:15Z","updated_at":"2026-07-11T07:33:34Z","description":"How to return or exchange a product","source_locale":"en-us"}},"position":3},{"id":35396163569042,"label":"I have not received a confirmation of my order.","body":"<p data-start=\"40\" data-end=\"141\"><strong>You should receive an order confirmation within a few minutes.</strong> If not, please check your spam folder.</p><p data-start=\"143\" data-end=\"283\" data-is-last-node=\"\" data-is-only-node=\"\">Even if you haven’t received it, your order may still be processed. Please contact Customer Service before placing a new order. <a href=\"https://www.bjornborg.com/en/customer-service/#form\"><strong>[CLICK HERE]</strong></a></p>","section":{"id":360001882454,"url":"https://bjornborg.zendesk.com/api/v2/help_center/en-us/sections/360001882454.json","name":"Shipping & Delivery","locale":"en-us","sorting":"manual","html_url":"https://bjornborg.zendesk.com/hc/en-us/sections/360001882454-Shipping-Delivery","outdated":false,"position":0,"created_at":"2018-09-11T12:48:42Z","updated_at":"2026-05-12T13:16:08Z","category_id":360000842794,"description":"","source_locale":"en-us","theme_template":"section_page","parent_section_id":null,"category":{"id":360000842794,"url":"https://bjornborg.zendesk.com/api/v2/help_center/en-us/categories/360000842794.json","name":"Shipping & Delivery","locale":"en-us","html_url":"https://bjornborg.zendesk.com/hc/en-us/categories/360000842794-Shipping-Delivery","outdated":false,"position":2,"created_at":"2018-09-11T12:48:22Z","updated_at":"2026-06-03T15:17:09Z","description":"Delivery times, shipping methods and costs","source_locale":"en-us"}},"position":1},{"id":35522001331474,"label":"Delivery time.","body":"<section dir=\"auto\" data-turn-id=\"request-WEB:d3eaa3c1-ef0d-497f-8d34-4ffa8630a3cc-15\" data-testid=\"conversation-turn-32\" data-scroll-anchor=\"false\" data-turn=\"assistant\"><div><div>\n<div><div dir=\"auto\" tabindex=\"0\" data-message-author-role=\"assistant\" data-message-id=\"6ed8085c-e0b4-438a-b6cc-313b579edc9a\" data-message-model-slug=\"gpt-5-3-mini\" data-turn-start-message=\"true\"><div><div>\n<p data-start=\"83\" data-end=\"147\"><strong>Your order is shipped within 1–2 days (1–3 days after holidays).</strong></p>\n<p data-start=\"149\" data-end=\"271\">Standard delivery takes 3–10 business days (Mon–Fri) after dispatch from our warehouse in Sweden, depending on the market.</p>\n<p data-start=\"273\" data-end=\"405\"><strong>All orders are trackable via DHL/UPS/Bring/Budbee/Instabox. You will receive a tracking number by email once your order has shipped.</strong></p>\n<p data-start=\"407\" data-end=\"500\" data-is-last-node=\"\" data-is-only-node=\"\">Delivery times are estimates and may be longer during peak seasons (e.g. public holidays or sales).</p>\n</div></div></div></div>\n<div> </div>\n<div><div> </div></div>\n</div></div></section><div aria-hidden=\"true\"> </div>","section":{"id":34005890568466,"url":"https://bjornborg.zendesk.com/api/v2/help_center/en-us/sections/34005890568466.json","name":"Popular Articles","locale":"en-us","sorting":"manual","html_url":"https://bjornborg.zendesk.com/hc/en-us/sections/34005890568466-Popular-Articles","outdated":false,"position":0,"created_at":"2026-03-13T13:42:51Z","updated_at":"2026-07-11T07:33:34Z","category_id":34005768850322,"description":"","source_locale":"en-us","theme_template":"section_page","parent_section_id":null,"category":{"id":34005768850322,"url":"https://bjornborg.zendesk.com/api/v2/help_center/en-us/categories/34005768850322.json","name":"Popular Articles","locale":"en-us","html_url":"https://bjornborg.zendesk.com/hc/en-us/categories/34005768850322-Popular-Articles","outdated":false,"position":0,"created_at":"2026-03-13T13:40:07Z","updated_at":"2026-07-11T07:33:34Z","description":"","source_locale":"en-us"}},"position":0},{"id":34428885200530,"label":"I have not received my refund for my return.","body":"<p data-start=\"40\" data-end=\"170\"><strong data-start=\"40\" data-end=\"51\">Refunds</strong><br>Refunds are issued after the return is received and inspected (2–4 weeks). The original payment method will be used.<br><br><strong>If you paid via Klarna:</strong><br>If your invoice is due before your return is processed, please pay or extend it via Klarna. If already paid, Klarna will refund you once your return is approved.</p>","section":{"id":360001925973,"url":"https://bjornborg.zendesk.com/api/v2/help_center/en-us/sections/360001925973.json","name":"Returns","locale":"en-us","sorting":"manual","html_url":"https://bjornborg.zendesk.com/hc/en-us/sections/360001925973-Returns","outdated":false,"position":0,"created_at":"2018-09-11T12:09:45Z","updated_at":"2026-07-11T07:33:34Z","category_id":360000854733,"description":"","source_locale":"en-us","theme_template":"section_page","parent_section_id":null,"category":{"id":360000854733,"url":"https://bjornborg.zendesk.com/api/v2/help_center/en-us/categories/360000854733.json","name":"Returns & Refunds","locale":"en-us","html_url":"https://bjornborg.zendesk.com/hc/en-us/categories/360000854733-Returns-Refunds","outdated":false,"position":5,"created_at":"2018-09-11T12:08:15Z","updated_at":"2026-07-11T07:33:34Z","description":"How to return or exchange a product","source_locale":"en-us"}},"position":2},{"id":36136133006610,"label":"Why can I not put the product in the shopping cart?","body":"<p>When many happy shoppers are at the site at the same time the current stock update doesn't always keep up with the fast-paced sales. We work hard to deliver the best possible online shopping experience for all customers but unexpected delays, stock shortages, fulfillment issues and a host of other problems can occur. This is the reason why a product can not be added to the shopping cart.</p>","section":{"id":34005890568466,"url":"https://bjornborg.zendesk.com/api/v2/help_center/en-us/sections/34005890568466.json","name":"Popular Articles","locale":"en-us","sorting":"manual","html_url":"https://bjornborg.zendesk.com/hc/en-us/sections/34005890568466-Popular-Articles","outdated":false,"position":0,"created_at":"2026-03-13T13:42:51Z","updated_at":"2026-07-11T07:33:34Z","category_id":34005768850322,"description":"","source_locale":"en-us","theme_template":"section_page","parent_section_id":null,"category":{"id":34005768850322,"url":"https://bjornborg.zendesk.com/api/v2/help_center/en-us/categories/34005768850322.json","name":"Popular Articles","locale":"en-us","html_url":"https://bjornborg.zendesk.com/hc/en-us/categories/34005768850322-Popular-Articles","outdated":false,"position":0,"created_at":"2026-03-13T13:40:07Z","updated_at":"2026-07-11T07:33:34Z","description":"","source_locale":"en-us"}},"position":0},{"id":36136073718674,"label":"When will I receive my sale order?","body":"<p><strong>During sale periods unexpected delays, stock shortages, fulfillment issues,</strong> and a host of other problems out of our control may occur, for which we do all in our power to help make into a reasonable and positive experience for our customers. For additional clarification regarding our policies in the webshop, please consult our <a href=\"https://www.bjornborg.com/en/customer-service/terms-conditions/\"><strong>terms and conditions.</strong></a><br><br> </p><p><strong>During Black Friday:</strong> Order processing and delivery time may take longer due to many happy shoppers. 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