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😀️</p>","section":{"id":4415075728530,"url":"https://bjornborg.zendesk.com/api/v2/help_center/es/sections/4415075728530.json","name":"Promotions","locale":"es","sorting":"manual","html_url":"https://bjornborg.zendesk.com/hc/es/sections/4415075728530-Promotions","outdated":false,"position":0,"created_at":"2022-01-12T08:43:01Z","updated_at":"2025-12-10T15:14:11Z","category_id":4415071764242,"description":null,"source_locale":"en-us","theme_template":"section_page","parent_section_id":null,"category":{"id":4415071764242,"url":"https://bjornborg.zendesk.com/api/v2/help_center/es/categories/4415071764242.json","name":"Promotions","locale":"es","html_url":"https://bjornborg.zendesk.com/hc/es/categories/4415071764242-Promotions","outdated":false,"position":12,"created_at":"2022-01-12T08:42:09Z","updated_at":"2026-06-03T15:17:09Z","description":"","source_locale":"en-us"}},"position":0},{"id":21486405333906,"label":"¿Está el producto en stock?","body":"<div class=\"flex max-w-full flex-col flex-grow\">\n<div class=\"min-h-[20px] text-message flex w-full flex-col items-end gap-2 whitespace-normal break-words [.text-message+&amp;]:mt-5\" dir=\"auto\" data-message-author-role=\"assistant\" data-message-id=\"85399ff7-c3d0-467a-bbfd-573d0b8f548a\">\n<div class=\"flex w-full flex-col gap-1 empty:hidden first:pt-[3px]\">\n<div class=\"markdown prose w-full break-words dark:prose-invert light\">\n<p>Si no ves el producto en nuestra página web, significa que está agotado.</p>\n</div>\n</div>\n</div>\n</div>","section":{"id":360001882574,"url":"https://bjornborg.zendesk.com/api/v2/help_center/es/sections/360001882574.json","name":"Productos","locale":"es","sorting":"manual","html_url":"https://bjornborg.zendesk.com/hc/es/sections/360001882574-Productos","outdated":false,"position":0,"created_at":"2018-09-11T13:01:41Z","updated_at":"2026-05-07T12:39:35Z","category_id":360000854933,"description":null,"source_locale":"en-us","theme_template":"section_page","parent_section_id":null,"category":{"id":360000854933,"url":"https://bjornborg.zendesk.com/api/v2/help_center/es/categories/360000854933.json","name":"Productos","locale":"es","html_url":"https://bjornborg.zendesk.com/hc/es/categories/360000854933-Productos","outdated":false,"position":13,"created_at":"2018-09-11T13:01:29Z","updated_at":"2026-06-03T15:17:09Z","description":"","source_locale":"en-us"}},"position":0},{"id":20857735464594,"label":"Nuestras tiendas.","body":"<p>Tenemos tiendas físicas en Suecia, los Países Bajos, Finlandia y Bélgica.</p>\n<ul>\n<li>Para ver los detalles de contacto, <a href=\"https://www.bjornborg.com/es/showroom/\"><strong>HAGA CLIC AQUÍ.</strong></a>\n</li>\n</ul>","section":{"id":20857518683922,"url":"https://bjornborg.zendesk.com/api/v2/help_center/es/sections/20857518683922.json","name":"Localizadora de tiendas","locale":"es","sorting":"manual","html_url":"https://bjornborg.zendesk.com/hc/es/sections/20857518683922-Localizadora-de-tiendas","outdated":false,"position":0,"created_at":"2024-08-20T08:15:44Z","updated_at":"2025-12-10T14:23:34Z","category_id":20857452382354,"description":null,"source_locale":"en-us","theme_template":"section_page","parent_section_id":null,"category":{"id":20857452382354,"url":"https://bjornborg.zendesk.com/api/v2/help_center/es/categories/20857452382354.json","name":"Localizadora de tiendas","locale":"es","html_url":"https://bjornborg.zendesk.com/hc/es/categories/20857452382354-Localizadora-de-tiendas","outdated":false,"position":10,"created_at":"2024-08-20T08:12:33Z","updated_at":"2026-06-03T15:17:09Z","description":"","source_locale":"en-us"}},"position":0},{"id":20857169596306,"label":"¿Los vestidos de tenis tienen pantalones cortos interiores?","body":"<p>Nuestros vestidos de tenis no tienen pantalones cortos interiores. Recomendamos comprar los \"Ace Minishorts\" a juego.</p>","section":{"id":360001882574,"url":"https://bjornborg.zendesk.com/api/v2/help_center/es/sections/360001882574.json","name":"Productos","locale":"es","sorting":"manual","html_url":"https://bjornborg.zendesk.com/hc/es/sections/360001882574-Productos","outdated":false,"position":0,"created_at":"2018-09-11T13:01:41Z","updated_at":"2026-05-07T12:39:35Z","category_id":360000854933,"description":null,"source_locale":"en-us","theme_template":"section_page","parent_section_id":null,"category":{"id":360000854933,"url":"https://bjornborg.zendesk.com/api/v2/help_center/es/categories/360000854933.json","name":"Productos","locale":"es","html_url":"https://bjornborg.zendesk.com/hc/es/categories/360000854933-Productos","outdated":false,"position":13,"created_at":"2018-09-11T13:01:29Z","updated_at":"2026-06-03T15:17:09Z","description":"","source_locale":"en-us"}},"position":0},{"id":10049407052050,"label":"No he recibido una respuesta de ustedes. ","body":"<p><strong>Siempre respondemos a nuestros clientes en un plazo de 2 días laborables.</strong> Si no recibió una respuesta nuestra, verifique también su correo no deseado. envíanos un nuevo correo electrónico.</p>\n<p>Estamos cerrados los días festivos.</p>","section":{"id":360005660039,"url":"https://bjornborg.zendesk.com/api/v2/help_center/es/sections/360005660039.json","name":"Contaco","locale":"es","sorting":"manual","html_url":"https://bjornborg.zendesk.com/hc/es/sections/360005660039-Contaco","outdated":false,"position":0,"created_at":"2021-04-15T08:46:46Z","updated_at":"2026-04-14T13:03:19Z","category_id":360003111259,"description":null,"source_locale":"en-us","theme_template":"section_page","parent_section_id":null,"category":{"id":360003111259,"url":"https://bjornborg.zendesk.com/api/v2/help_center/es/categories/360003111259.json","name":"Contacto","locale":"es","html_url":"https://bjornborg.zendesk.com/hc/es/categories/360003111259-Contacto","outdated":false,"position":9,"created_at":"2021-04-15T08:45:15Z","updated_at":"2026-06-03T15:17:09Z","description":"","source_locale":"en-us"}},"position":0},{"id":7522540553746,"label":"¿Se ha realizado mi suscripción correctamente? ","body":"<p>Cuando hayas creado tu suscripción, no se te cobrará ningún importe (0EUR). Tan pronto como tu pedido sea enviado desde nuestro almacén, recibirás un correo electrónico de confirmación de pedido. Si tienes alguna pregunta adicional, por favor contáctanos en <a href=\"https://www.bjornborg.com/es/customer-service/#form\" target=\"_self\" rel=\"undefined\">customerservice@bjornborg.com </a></p>","section":{"id":7522320187026,"url":"https://bjornborg.zendesk.com/api/v2/help_center/es/sections/7522320187026.json","name":"Suscripción de ropa interior","locale":"es","sorting":"manual","html_url":"https://bjornborg.zendesk.com/hc/es/sections/7522320187026-Suscripci%C3%B3n-de-ropa-interior","outdated":false,"position":0,"created_at":"2022-09-07T13:24:24Z","updated_at":"2026-06-11T09:23:07Z","category_id":7522237880722,"description":null,"source_locale":"en-us","theme_template":"section_page","parent_section_id":null,"category":{"id":7522237880722,"url":"https://bjornborg.zendesk.com/api/v2/help_center/es/categories/7522237880722.json","name":"Suscripción de ropa interior","locale":"es","html_url":"https://bjornborg.zendesk.com/hc/es/categories/7522237880722-Suscripci%C3%B3n-de-ropa-interior","outdated":false,"position":11,"created_at":"2022-09-07T13:21:31Z","updated_at":"2026-06-11T09:23:07Z","description":"","source_locale":"en-us"}},"position":0},{"id":7522516716690,"label":"¿Cómo cancelo mi suscripción? ","body":"<p>Puedes cancelar tu suscripción en cualquier momento contactándonos: <a href=\"https://www.bjornborg.com/es/customer-service/#form\" target=\"_self\" rel=\"undefined\">customerservice@bjornborg.com</a>. </p>","section":{"id":7522320187026,"url":"https://bjornborg.zendesk.com/api/v2/help_center/es/sections/7522320187026.json","name":"Suscripción de ropa interior","locale":"es","sorting":"manual","html_url":"https://bjornborg.zendesk.com/hc/es/sections/7522320187026-Suscripci%C3%B3n-de-ropa-interior","outdated":false,"position":0,"created_at":"2022-09-07T13:24:24Z","updated_at":"2026-06-11T09:23:07Z","category_id":7522237880722,"description":null,"source_locale":"en-us","theme_template":"section_page","parent_section_id":null,"category":{"id":7522237880722,"url":"https://bjornborg.zendesk.com/api/v2/help_center/es/categories/7522237880722.json","name":"Suscripción de ropa interior","locale":"es","html_url":"https://bjornborg.zendesk.com/hc/es/categories/7522237880722-Suscripci%C3%B3n-de-ropa-interior","outdated":false,"position":11,"created_at":"2022-09-07T13:21:31Z","updated_at":"2026-06-11T09:23:07Z","description":"","source_locale":"en-us"}},"position":0},{"id":7522537267602,"label":"¿Con qué frecuencia recibiré los boxers? ","body":"<p>Puedes elegir recibir tus boxers cada mes, cada dos meses o cada tres meses.</p>","section":{"id":7522320187026,"url":"https://bjornborg.zendesk.com/api/v2/help_center/es/sections/7522320187026.json","name":"Suscripción de ropa interior","locale":"es","sorting":"manual","html_url":"https://bjornborg.zendesk.com/hc/es/sections/7522320187026-Suscripci%C3%B3n-de-ropa-interior","outdated":false,"position":0,"created_at":"2022-09-07T13:24:24Z","updated_at":"2026-06-11T09:23:07Z","category_id":7522237880722,"description":null,"source_locale":"en-us","theme_template":"section_page","parent_section_id":null,"category":{"id":7522237880722,"url":"https://bjornborg.zendesk.com/api/v2/help_center/es/categories/7522237880722.json","name":"Suscripción de ropa interior","locale":"es","html_url":"https://bjornborg.zendesk.com/hc/es/categories/7522237880722-Suscripci%C3%B3n-de-ropa-interior","outdated":false,"position":11,"created_at":"2022-09-07T13:21:31Z","updated_at":"2026-06-11T09:23:07Z","description":"","source_locale":"en-us"}},"position":0},{"id":7522535584914,"label":"¿Por qué deberías suscribirte?","body":"<p><strong>Aquí tienes algunas ventajas irresistibles</strong><strong>: </strong> </p>\n<ol>\n<li>Ahorro: Al suscribirte, obtendrás un descuento exclusivo de hasta el 30% en comparación con el precio regular de los boxers. Es una forma fantástica de obtener ropa interior de primera calidad a precios más asequibles.</li>\n<li>Comodidad:. Con nuestra suscripción, recibirás automáticamente los boxers en el intervalo que elijas, sin tener que hacer ningún esfuerzo adicional. Siempre estarás preparado y sentirás la comodidad de nuestros diseños innovadores.</li>\n<li>Variedad: Nuestro equipo de expertos seleccionará una variedad de estilos y colores de boxers para cada entrega, asegurando que tengas opciones frescas y emocionantes en tu colección de ropa interior. Cada envío será una agradable sorpresa.</li>\n<li>Flexibilidad: Puedes pausar, ajustar o cancelar tu suscripción en cualquier momento. Nos adaptamos a tus necesidades y preferencias. Si en algún momento deseas realizar cambios, solo tienes que contactarnos y estaremos encantados de ayudarte. <a href=\"https://www.bjornborg.com/es/customer-service/#form\" target=\"_self\" rel=\"undefined\">customerservice@bjornborg.com</a>.</li>\n</ol>\n<p> </p>","section":{"id":7522320187026,"url":"https://bjornborg.zendesk.com/api/v2/help_center/es/sections/7522320187026.json","name":"Suscripción de ropa interior","locale":"es","sorting":"manual","html_url":"https://bjornborg.zendesk.com/hc/es/sections/7522320187026-Suscripci%C3%B3n-de-ropa-interior","outdated":false,"position":0,"created_at":"2022-09-07T13:24:24Z","updated_at":"2026-06-11T09:23:07Z","category_id":7522237880722,"description":null,"source_locale":"en-us","theme_template":"section_page","parent_section_id":null,"category":{"id":7522237880722,"url":"https://bjornborg.zendesk.com/api/v2/help_center/es/categories/7522237880722.json","name":"Suscripción de ropa interior","locale":"es","html_url":"https://bjornborg.zendesk.com/hc/es/categories/7522237880722-Suscripci%C3%B3n-de-ropa-interior","outdated":false,"position":11,"created_at":"2022-09-07T13:21:31Z","updated_at":"2026-06-11T09:23:07Z","description":"","source_locale":"en-us"}},"position":0},{"id":4444474770962,"label":"¿Cómo puedo utilizar mi bonificación?","body":"<p><strong>Cuando se crea un vale de bonificación, lo encontrarás en el paso de pago, siempre y cuando hayas iniciado sesión.</strong> Si tienes un vale de bonificación activo para usar, puedes seleccionarlo debajo del cuadro de código de descuento.</p><p> </p><p><img class=\"wysiwyg-image-resized\" style=\"aspect-ratio: 747/570; width: 63.73%;\" src=\"https://bjornborg.zendesk.com/hc/article_attachments/34887204698770\" width=\"747\" height=\"570\"></p>","section":{"id":360001926273,"url":"https://bjornborg.zendesk.com/api/v2/help_center/es/sections/360001926273.json","name":"Team Borg - Programa de fidelidad","locale":"es","sorting":"manual","html_url":"https://bjornborg.zendesk.com/hc/es/sections/360001926273-Team-Borg-Programa-de-fidelidad","outdated":false,"position":0,"created_at":"2018-09-11T13:11:12Z","updated_at":"2026-04-17T12:41:26Z","category_id":360000854993,"description":null,"source_locale":"en-us","theme_template":"section_page","parent_section_id":null,"category":{"id":360000854993,"url":"https://bjornborg.zendesk.com/api/v2/help_center/es/categories/360000854993.json","name":"Team Borg - Programa de fidelidad","locale":"es","html_url":"https://bjornborg.zendesk.com/hc/es/categories/360000854993-Team-Borg-Programa-de-fidelidad","outdated":false,"position":4,"created_at":"2018-09-11T13:10:53Z","updated_at":"2026-06-03T15:17:09Z","description":"","source_locale":"en-us"}},"position":0},{"id":4415072318354,"label":"Guía de ropa interior ","body":"<p>Nuestra guía de ropa interior para hombre de Björn Borg te ayudará a encontrar el ajuste perfecto y el estilo que mejor se adapte a tus preferencias. Descubre nuestra amplia selección de boxers y calzoncillos diseñados para ofrecerte comodidad, calidad y estilo. Encuentra tu talla ideal consultando nuestra guía de tallas y elige entre una variedad de materiales de alta calidad y diseños modernos. Experimenta el ajuste perfecto y la sensación de confianza con la ropa interior Björn Borg. <a href=\"https://www.bjornborg.com/es/men/men-underwear-guide/\"><strong>Leer más aquí.</strong></a></p>","section":{"id":360001882574,"url":"https://bjornborg.zendesk.com/api/v2/help_center/es/sections/360001882574.json","name":"Productos","locale":"es","sorting":"manual","html_url":"https://bjornborg.zendesk.com/hc/es/sections/360001882574-Productos","outdated":false,"position":0,"created_at":"2018-09-11T13:01:41Z","updated_at":"2026-05-07T12:39:35Z","category_id":360000854933,"description":null,"source_locale":"en-us","theme_template":"section_page","parent_section_id":null,"category":{"id":360000854933,"url":"https://bjornborg.zendesk.com/api/v2/help_center/es/categories/360000854933.json","name":"Productos","locale":"es","html_url":"https://bjornborg.zendesk.com/hc/es/categories/360000854933-Productos","outdated":false,"position":13,"created_at":"2018-09-11T13:01:29Z","updated_at":"2026-06-03T15:17:09Z","description":"","source_locale":"en-us"}},"position":0},{"id":4415066162066,"label":"Sports boxer","body":"<p>Hecho de 90% poliéster y 10% elastano.</p>\n<p>Nuestro bóxer deportivo está diseñado para que llegues más lejos. Ligero como una pluma y manteniéndote seco, el material de alto rendimiento te da la fuerza para hacer esa repetición extra. No porque tengas que hacerlo, sino porque puedes.</p>","section":{"id":360001882574,"url":"https://bjornborg.zendesk.com/api/v2/help_center/es/sections/360001882574.json","name":"Productos","locale":"es","sorting":"manual","html_url":"https://bjornborg.zendesk.com/hc/es/sections/360001882574-Productos","outdated":false,"position":0,"created_at":"2018-09-11T13:01:41Z","updated_at":"2026-05-07T12:39:35Z","category_id":360000854933,"description":null,"source_locale":"en-us","theme_template":"section_page","parent_section_id":null,"category":{"id":360000854933,"url":"https://bjornborg.zendesk.com/api/v2/help_center/es/categories/360000854933.json","name":"Productos","locale":"es","html_url":"https://bjornborg.zendesk.com/hc/es/categories/360000854933-Productos","outdated":false,"position":13,"created_at":"2018-09-11T13:01:29Z","updated_at":"2026-06-03T15:17:09Z","description":"","source_locale":"en-us"}},"position":0},{"id":4415065942930,"label":"El código de descuento no funciona.","body":"<p><strong>El código de descuento no funciona</strong>, puede ser porque no se puede combinar con otros descuentos.</p>\n<p>Por lo general, nuestras promociones no son acumulables. Esto significa que solo podrás aplicar una promoción por pedido de compra. Si tienes varios códigos de descuento, te recomendamos seleccionar el que mejor se adapte a tus necesidades y aprovecharlo en tu compra.<br><br>Si encuentras algún problema al intentar utilizar una promoción o código de descuento, pongáse en contacto con nuestro equipo de atención al cliente. Ellos estarán encantados de ayudarte a resolver cualquier inconveniente y asegurarse de que puedas disfrutar de las promociones de Björn Borg sin contratiempos.</p>","section":{"id":4415075728530,"url":"https://bjornborg.zendesk.com/api/v2/help_center/es/sections/4415075728530.json","name":"Promotions","locale":"es","sorting":"manual","html_url":"https://bjornborg.zendesk.com/hc/es/sections/4415075728530-Promotions","outdated":false,"position":0,"created_at":"2022-01-12T08:43:01Z","updated_at":"2025-12-10T15:14:11Z","category_id":4415071764242,"description":null,"source_locale":"en-us","theme_template":"section_page","parent_section_id":null,"category":{"id":4415071764242,"url":"https://bjornborg.zendesk.com/api/v2/help_center/es/categories/4415071764242.json","name":"Promotions","locale":"es","html_url":"https://bjornborg.zendesk.com/hc/es/categories/4415071764242-Promotions","outdated":false,"position":12,"created_at":"2022-01-12T08:42:09Z","updated_at":"2026-06-03T15:17:09Z","description":"","source_locale":"en-us"}},"position":0},{"id":4408205889810,"label":"La diferencia entre Organic/Premium Cotton Stretch-boxer y Cotton Stretch-boxer.","body":"<p><strong>La diferencia entre los boxers Organic/Premium Cotton Stretch y los boxers Cotton Stretch</strong> de Björn Borg radica en algunos aspectos clave. Los boxers Premium Cotton Stretch están confeccionados con algodón de mayor peso, específicamente 190 g/m2. Este mayor peso del tejido les otorga una sensación de mayor calidad y durabilidad.<br><br>Por otro lado, nuestros boxers Cotton Stretch, que se presentan en packs de 12, 10, 7, 5 y 3 unidades, están fabricados con algodón de peso ligeramente menor, alrededor de 170 g/m2. Aunque mantienen la misma elasticidad y comodidad característica de Björn Borg, el tejido de los boxers Cotton Stretch puede percibirse ligeramente más ligero en comparación con los Premium Cotton Stretch.<br><br>Ambas opciones son de alta calidad y ofrecen un ajuste perfecto gracias a su elasticidad. La elección entre Premium Cotton Stretch y Cotton Stretch dependerá de tus preferencias personales en cuanto a la sensación y el peso del tejido. Ambas líneas de boxers Björn Borg están diseñadas para brindar comodidad y estilo a la vez, para que puedas elegir la opción que mejor se adapte a tus gustos y necesidades.</p>","section":{"id":360001882574,"url":"https://bjornborg.zendesk.com/api/v2/help_center/es/sections/360001882574.json","name":"Productos","locale":"es","sorting":"manual","html_url":"https://bjornborg.zendesk.com/hc/es/sections/360001882574-Productos","outdated":false,"position":0,"created_at":"2018-09-11T13:01:41Z","updated_at":"2026-05-07T12:39:35Z","category_id":360000854933,"description":null,"source_locale":"en-us","theme_template":"section_page","parent_section_id":null,"category":{"id":360000854933,"url":"https://bjornborg.zendesk.com/api/v2/help_center/es/categories/360000854933.json","name":"Productos","locale":"es","html_url":"https://bjornborg.zendesk.com/hc/es/categories/360000854933-Productos","outdated":false,"position":13,"created_at":"2018-09-11T13:01:29Z","updated_at":"2026-06-03T15:17:09Z","description":"","source_locale":"en-us"}},"position":0},{"id":4407870722962,"label":"Guía de tallas para mujeres.","body":"<p>Traducción de tallas:</p>\n<p>XS = 34 <br>S = 36 <br>M = 38 <br>L = 40 <br>XL = 42 <br>XXL = 44</p>","section":{"id":360001928693,"url":"https://bjornborg.zendesk.com/api/v2/help_center/es/sections/360001928693.json","name":"Guía de tallas","locale":"es","sorting":"manual","html_url":"https://bjornborg.zendesk.com/hc/es/sections/360001928693-Gu%C3%ADa-de-tallas","outdated":false,"position":0,"created_at":"2018-09-11T17:44:01Z","updated_at":"2025-12-10T14:09:46Z","category_id":360000855993,"description":null,"source_locale":"en-us","theme_template":"section_page","parent_section_id":null,"category":{"id":360000855993,"url":"https://bjornborg.zendesk.com/api/v2/help_center/es/categories/360000855993.json","name":"Guía de tallas","locale":"es","html_url":"https://bjornborg.zendesk.com/hc/es/categories/360000855993-Gu%C3%ADa-de-tallas","outdated":false,"position":8,"created_at":"2018-09-11T17:43:38Z","updated_at":"2026-06-03T15:17:09Z","description":"","source_locale":"en-us"}},"position":0},{"id":4407058947858,"label":"¿Tienen chat?","body":"<p><strong>Podrás encontrar nuestro chat si presionas el símbolo en la esquina inferior \"Ayuda\".</strong> Cuando no estemos en línea, nuestro chatbot le ayudará lo mejor que pueda.</p>\n<p>Si el chat no aparece cuando nos necesita, puede contactarnos por correo electrónico.</p>","section":{"id":360005660039,"url":"https://bjornborg.zendesk.com/api/v2/help_center/es/sections/360005660039.json","name":"Contaco","locale":"es","sorting":"manual","html_url":"https://bjornborg.zendesk.com/hc/es/sections/360005660039-Contaco","outdated":false,"position":0,"created_at":"2021-04-15T08:46:46Z","updated_at":"2026-04-14T13:03:19Z","category_id":360003111259,"description":null,"source_locale":"en-us","theme_template":"section_page","parent_section_id":null,"category":{"id":360003111259,"url":"https://bjornborg.zendesk.com/api/v2/help_center/es/categories/360003111259.json","name":"Contacto","locale":"es","html_url":"https://bjornborg.zendesk.com/hc/es/categories/360003111259-Contacto","outdated":false,"position":9,"created_at":"2021-04-15T08:45:15Z","updated_at":"2026-06-03T15:17:09Z","description":"","source_locale":"en-us"}},"position":0},{"id":4402140704530,"label":"¿Por qué no puedo agregar el producto al carrito de compras? ","body":"<p><strong>Si el producto está agotado no se podrá añadir al carrito de compra.</strong><br>La actualización de existencias no siempre puede mantenerse al día con las ventas en los períodos de rebajas. Trabajamos arduamente para brindar la mejor experiencia de compra en línea a todos nuestros clientes, pero pueden ocurrir retrasos inesperados, como escasez de existencias.</p>","section":{"id":4415065899794,"url":"https://bjornborg.zendesk.com/api/v2/help_center/es/sections/4415065899794.json","name":"Rebajas y promociones","locale":"es","sorting":"manual","html_url":"https://bjornborg.zendesk.com/hc/es/sections/4415065899794-Rebajas-y-promociones","outdated":false,"position":0,"created_at":"2022-01-12T08:42:46Z","updated_at":"2026-06-10T06:37:48Z","category_id":4415065896722,"description":null,"source_locale":"en-us","theme_template":"section_page","parent_section_id":null,"category":{"id":4415065896722,"url":"https://bjornborg.zendesk.com/api/v2/help_center/es/categories/4415065896722.json","name":"Rebajas y promociones","locale":"es","html_url":"https://bjornborg.zendesk.com/hc/es/categories/4415065896722-Rebajas-y-promociones","outdated":false,"position":1,"created_at":"2022-01-12T08:42:20Z","updated_at":"2026-06-10T06:37:48Z","description":"","source_locale":"en-us"}},"position":0},{"id":360021073740,"label":"Si desea presentar una reclamación de un producto que no fue comprado en bjornborg.com.","body":"<p><strong>Para atender su reclamación,  le pedimos amablemente que se comunique con la tienda donde realizo la compra del producto.</strong> Este tipo de reclamaciones deben hacerse llegar al punto de vente original, así que por favor contacte a la tienda y ellos le ayudarán. Nuestro consejo es que vuelva a la tienda o les envíe un correo electrónico.</p>","section":{"id":360001926253,"url":"https://bjornborg.zendesk.com/api/v2/help_center/es/sections/360001926253.json","name":"Reclamaciones","locale":"es","sorting":"manual","html_url":"https://bjornborg.zendesk.com/hc/es/sections/360001926253-Reclamaciones","outdated":false,"position":0,"created_at":"2018-09-11T12:59:35Z","updated_at":"2026-05-13T12:57:51Z","category_id":360000854893,"description":null,"source_locale":"en-us","theme_template":"section_page","parent_section_id":null,"category":{"id":360000854893,"url":"https://bjornborg.zendesk.com/api/v2/help_center/es/categories/360000854893.json","name":"Reclamaciones","locale":"es","html_url":"https://bjornborg.zendesk.com/hc/es/categories/360000854893-Reclamaciones","outdated":false,"position":6,"created_at":"2018-09-11T12:59:17Z","updated_at":"2026-06-03T15:17:09Z","description":"","source_locale":"en-us"}},"position":0},{"id":360021095459,"label":"Es posible comprar boxers por separado? ","body":"<p><strong>En la web de Björn Borg, nuestros boxers se venden generalmente en paquetes</strong>. Por lo tanto,  no es posible comprar boxers de diferentes paquetes. Te recomendamos revisar la descripción del producto y las opciones disponibles en nuestro sitio web para verificar si ofrecemos la posibilidad de comprar boxers de forma individual en ese momento.</p>","section":{"id":360001882574,"url":"https://bjornborg.zendesk.com/api/v2/help_center/es/sections/360001882574.json","name":"Productos","locale":"es","sorting":"manual","html_url":"https://bjornborg.zendesk.com/hc/es/sections/360001882574-Productos","outdated":false,"position":0,"created_at":"2018-09-11T13:01:41Z","updated_at":"2026-05-07T12:39:35Z","category_id":360000854933,"description":null,"source_locale":"en-us","theme_template":"section_page","parent_section_id":null,"category":{"id":360000854933,"url":"https://bjornborg.zendesk.com/api/v2/help_center/es/categories/360000854933.json","name":"Productos","locale":"es","html_url":"https://bjornborg.zendesk.com/hc/es/categories/360000854933-Productos","outdated":false,"position":13,"created_at":"2018-09-11T13:01:29Z","updated_at":"2026-06-03T15:17:09Z","description":"","source_locale":"en-us"}},"position":0},{"id":360021091039,"label":"¿Puedo llamar por teléfono?","body":"<p>El equipo de Atención al Cliente de Björn Borg maneja todo el soporte a través de correo electrónico. Nuestro objetivo es responder todos los correos electrónicos en un plazo de dos días laborables, de 9 a 16 CET. <br><br>Para cualquier consulta sobre su compra en curso con Björn Borg.com, envíe su correo electrónico a través de nuestro widget en la esquina \"¿Ayuda?\" o en el siguiente formulario.</p>","section":{"id":360005660039,"url":"https://bjornborg.zendesk.com/api/v2/help_center/es/sections/360005660039.json","name":"Contaco","locale":"es","sorting":"manual","html_url":"https://bjornborg.zendesk.com/hc/es/sections/360005660039-Contaco","outdated":false,"position":0,"created_at":"2021-04-15T08:46:46Z","updated_at":"2026-04-14T13:03:19Z","category_id":360003111259,"description":null,"source_locale":"en-us","theme_template":"section_page","parent_section_id":null,"category":{"id":360003111259,"url":"https://bjornborg.zendesk.com/api/v2/help_center/es/categories/360003111259.json","name":"Contacto","locale":"es","html_url":"https://bjornborg.zendesk.com/hc/es/categories/360003111259-Contacto","outdated":false,"position":9,"created_at":"2021-04-15T08:45:15Z","updated_at":"2026-06-03T15:17:09Z","description":"","source_locale":"en-us"}},"position":0},{"id":360021090999,"label":"¿Cómo me pongo en contacto?","body":"<p><strong>Envíenos una solicitud en el formulario al final de esta página</strong>, o presione el pequeño símbolo de \"Ayuda\" en la esquina inferior.<br><br></p>\n<p>Nuestro objetivo es responder a todos los correos electrónicos dentro de dos días hábiles.<br><br></p>\n<p>Estamos abiertos y a tu servicio (CET): Lunes - Viernes de 09:00 a 16:00 Sábado, Domingo y festivos en Suecia: Cerrado</p>","section":{"id":360005660039,"url":"https://bjornborg.zendesk.com/api/v2/help_center/es/sections/360005660039.json","name":"Contaco","locale":"es","sorting":"manual","html_url":"https://bjornborg.zendesk.com/hc/es/sections/360005660039-Contaco","outdated":false,"position":0,"created_at":"2021-04-15T08:46:46Z","updated_at":"2026-04-14T13:03:19Z","category_id":360003111259,"description":null,"source_locale":"en-us","theme_template":"section_page","parent_section_id":null,"category":{"id":360003111259,"url":"https://bjornborg.zendesk.com/api/v2/help_center/es/categories/360003111259.json","name":"Contacto","locale":"es","html_url":"https://bjornborg.zendesk.com/hc/es/categories/360003111259-Contacto","outdated":false,"position":9,"created_at":"2021-04-15T08:45:15Z","updated_at":"2026-06-03T15:17:09Z","description":"","source_locale":"en-us"}},"position":0},{"id":360021090899,"label":"¿Por qué elegir productos Björn Borg? ","body":"<p><strong>Existen varias razones por las que elegir productos de Björn Borg:</strong></p>\n<ol type=\"1\">\n<li>\n<span class=\"wysiwyg-underline\">Calidad superior:</span> En Björn Borg, nos enorgullece ofrecer productos de alta calidad. Desde la selección de los mejores materiales hasta el cuidado en los detalles de diseño y confección, nos aseguramos de que nuestros productos cumplan con los estándares más altos.</li>\n<li>\n<span class=\"wysiwyg-underline\">Comodidad y ajuste perfecto</span>: Nuestros productos están diseñados pensando en la comodidad y el ajuste óptimo. Utilizamos tejidos y tecnologías innovadoras que brindan una sensación suave y cómoda, al tiempo que se adaptan a tu cuerpo de manera precisa.</li>\n<li>\n<span class=\"wysiwyg-underline\">Diseños modernos y elegantes</span>: En Björn Borg, fusionamos la moda y el deporte para crear diseños modernos y elegantes. Nuestros productos reflejan la combinación perfecta entre funcionalidad y estilo, lo que te permite lucir bien sin comprometer el rendimiento.</li>\n<li>\n<span class=\"wysiwyg-underline\">Compromiso con la sostenibilidad</span>: Nos preocupamos por el medio ambiente y nos esforzamos por ser una marca sostenible. Trabajamos para reducir nuestro impacto ambiental a través de prácticas responsables en la producción y el uso de materiales sostenibles.</li>\n<li>\n<span class=\"wysiwyg-underline\">Variedad de productos</span>: Encontrarás una amplia gama de productos en nuestra colección, desde ropa interior hasta ropa deportiva y accesorios. Sea cual sea tu estilo y necesidades, estamos seguros de que encontrarás algo que se ajuste a tus gustos y preferencias.</li>\n</ol>","section":{"id":360001882574,"url":"https://bjornborg.zendesk.com/api/v2/help_center/es/sections/360001882574.json","name":"Productos","locale":"es","sorting":"manual","html_url":"https://bjornborg.zendesk.com/hc/es/sections/360001882574-Productos","outdated":false,"position":0,"created_at":"2018-09-11T13:01:41Z","updated_at":"2026-05-07T12:39:35Z","category_id":360000854933,"description":null,"source_locale":"en-us","theme_template":"section_page","parent_section_id":null,"category":{"id":360000854933,"url":"https://bjornborg.zendesk.com/api/v2/help_center/es/categories/360000854933.json","name":"Productos","locale":"es","html_url":"https://bjornborg.zendesk.com/hc/es/categories/360000854933-Productos","outdated":false,"position":13,"created_at":"2018-09-11T13:01:29Z","updated_at":"2026-06-03T15:17:09Z","description":"","source_locale":"en-us"}},"position":0},{"id":360021067780,"label":"¿Cuándo recibiré mi pedido de rebajas?","body":"<p><strong>Durante el Black Friday: </strong>El tiempo de entrega puede ser mayor debido a la gran cantidad de clientes satisfechos.</p>\n<p> </p>\n<p><strong>Durante los períodos de rebajas, pueden ocurrir demoras inesperadas, escasez de stock</strong>, y una serie de problemas que están fuera de nuestro control, para los cuales hacemos todo lo posible para que sea una experiencia positiva para nuestros clientes. Para obtener una mayor clarificación sobre nuestras políticas en la tienda web, consulta nuestros términos y condiciones.</p>","section":{"id":4415065899794,"url":"https://bjornborg.zendesk.com/api/v2/help_center/es/sections/4415065899794.json","name":"Rebajas y promociones","locale":"es","sorting":"manual","html_url":"https://bjornborg.zendesk.com/hc/es/sections/4415065899794-Rebajas-y-promociones","outdated":false,"position":0,"created_at":"2022-01-12T08:42:46Z","updated_at":"2026-06-10T06:37:48Z","category_id":4415065896722,"description":null,"source_locale":"en-us","theme_template":"section_page","parent_section_id":null,"category":{"id":4415065896722,"url":"https://bjornborg.zendesk.com/api/v2/help_center/es/categories/4415065896722.json","name":"Rebajas y promociones","locale":"es","html_url":"https://bjornborg.zendesk.com/hc/es/categories/4415065896722-Rebajas-y-promociones","outdated":false,"position":1,"created_at":"2022-01-12T08:42:20Z","updated_at":"2026-06-10T06:37:48Z","description":"","source_locale":"en-us"}},"position":0},{"id":360021090559,"label":"¿Sus tallas son en estándares de la UE o de EE. UU.? ","body":"<p><strong>Nuestras tallas son en estándares de la UE.</strong></p>\n<p>Talla / Storlek / Talla / Størrelse / Größe / Grootte / Maat Para encontrar tu ajuste perfecto, por favor presiona sobre un producto y encontrarás la guía de tallas en el lado derecho de la imagen del producto.</p>","section":{"id":360001928693,"url":"https://bjornborg.zendesk.com/api/v2/help_center/es/sections/360001928693.json","name":"Guía de tallas","locale":"es","sorting":"manual","html_url":"https://bjornborg.zendesk.com/hc/es/sections/360001928693-Gu%C3%ADa-de-tallas","outdated":false,"position":0,"created_at":"2018-09-11T17:44:01Z","updated_at":"2025-12-10T14:09:46Z","category_id":360000855993,"description":null,"source_locale":"en-us","theme_template":"section_page","parent_section_id":null,"category":{"id":360000855993,"url":"https://bjornborg.zendesk.com/api/v2/help_center/es/categories/360000855993.json","name":"Guía de tallas","locale":"es","html_url":"https://bjornborg.zendesk.com/hc/es/categories/360000855993-Gu%C3%ADa-de-tallas","outdated":false,"position":8,"created_at":"2018-09-11T17:43:38Z","updated_at":"2026-06-03T15:17:09Z","description":"","source_locale":"en-us"}},"position":0},{"id":360021059899,"label":"¿Dónde está mi pedido? ","body":"<p>Una vez que su pedido haya sido enviado desde nuestro almacén en Suecia, habrá recibido una confirmación de entrega indicando su número de seguimiento junto con instrucciones de seguimiento a la dirección de correo electrónico que ingresó al realizar su pedido. Si no lo encuentras en tu bandeja de entrada, revisa tu carpeta de spam, porque a veces los correos electrónicos terminan allí.</p>\n<p><br><strong>Los paquetes enviados con DHL tienen números de seguimiento y se pueden rastrear directamente en<span class=\"wysiwyg-underline\"> <a href=\"https://www.dhl.de/en/privatkunden.html\">ESTE ENLACE.</a></span></strong></p>\n<p>Si no hay ninguna actualización de seguimiento dentro de los 10 días, <a href=\"https://www.bjornborg.com/customer-service/#form\"><span class=\"wysiwyg-underline\"><strong>HAGA CLIC AQUÍ</strong> </span></a>y contáctenos y lo ayudaremos :)</p>","section":{"id":360001882454,"url":"https://bjornborg.zendesk.com/api/v2/help_center/es/sections/360001882454.json","name":"Envío y Entrega","locale":"es","sorting":"manual","html_url":"https://bjornborg.zendesk.com/hc/es/sections/360001882454-Env%C3%ADo-y-Entrega","outdated":false,"position":0,"created_at":"2018-09-11T12:48:42Z","updated_at":"2026-05-12T13:16:08Z","category_id":360000842794,"description":null,"source_locale":"en-us","theme_template":"section_page","parent_section_id":null,"category":{"id":360000842794,"url":"https://bjornborg.zendesk.com/api/v2/help_center/es/categories/360000842794.json","name":"Envío y Entrega","locale":"es","html_url":"https://bjornborg.zendesk.com/hc/es/categories/360000842794-Env%C3%ADo-y-Entrega","outdated":false,"position":2,"created_at":"2018-09-11T12:48:22Z","updated_at":"2026-06-03T15:17:09Z","description":"","source_locale":"en-us"}},"position":5},{"id":360009033394,"label":"¿Quiero devolver un artículo para realizar un cambio?","body":"<p><strong>No podemos procesar cambios relacionados con devoluciones a nuestro almacén</strong>. Si desea cambiar un artículo, realice un nuevo pedido. Lamentablemente, no podemos aplicar precios de oferta a pedidos fuera del período promocional.</p>\n<p> </p>\n<p>Tenga en cuenta que las promociones y los códigos de descuento solo son válidos para pedidos nuevos y no se pueden usar con anterioridad. Los precios de oferta solo son válidos para productos seleccionados y hasta agotar existencias durante el período promocional.</p>","section":{"id":4415065899794,"url":"https://bjornborg.zendesk.com/api/v2/help_center/es/sections/4415065899794.json","name":"Rebajas y promociones","locale":"es","sorting":"manual","html_url":"https://bjornborg.zendesk.com/hc/es/sections/4415065899794-Rebajas-y-promociones","outdated":false,"position":0,"created_at":"2022-01-12T08:42:46Z","updated_at":"2026-06-10T06:37:48Z","category_id":4415065896722,"description":null,"source_locale":"en-us","theme_template":"section_page","parent_section_id":null,"category":{"id":4415065896722,"url":"https://bjornborg.zendesk.com/api/v2/help_center/es/categories/4415065896722.json","name":"Rebajas y promociones","locale":"es","html_url":"https://bjornborg.zendesk.com/hc/es/categories/4415065896722-Rebajas-y-promociones","outdated":false,"position":1,"created_at":"2022-01-12T08:42:20Z","updated_at":"2026-06-10T06:37:48Z","description":"","source_locale":"en-us"}},"position":0},{"id":360009167193,"label":"Tengo un código de descuento que quiero usar, pero no funciona.","body":"<p>Los códigos de descuento no pueden utilizarse sobre precios ya rebajados ni combinarse con otras ofertas.</p>","section":{"id":4415065899794,"url":"https://bjornborg.zendesk.com/api/v2/help_center/es/sections/4415065899794.json","name":"Rebajas y promociones","locale":"es","sorting":"manual","html_url":"https://bjornborg.zendesk.com/hc/es/sections/4415065899794-Rebajas-y-promociones","outdated":false,"position":0,"created_at":"2022-01-12T08:42:46Z","updated_at":"2026-06-10T06:37:48Z","category_id":4415065896722,"description":null,"source_locale":"en-us","theme_template":"section_page","parent_section_id":null,"category":{"id":4415065896722,"url":"https://bjornborg.zendesk.com/api/v2/help_center/es/categories/4415065896722.json","name":"Rebajas y promociones","locale":"es","html_url":"https://bjornborg.zendesk.com/hc/es/categories/4415065896722-Rebajas-y-promociones","outdated":false,"position":1,"created_at":"2022-01-12T08:42:20Z","updated_at":"2026-06-10T06:37:48Z","description":"","source_locale":"en-us"}},"position":0},{"id":360009167173,"label":"Compras anteriores al período de rebajas. ¿puedo obtener los precios de rebajas en mi pedido? ","body":"<p>Con el fin de ser justos y consistentes para todos nuestros clientes, no ofrecemos compensación por productos comprados fuera del período de rebajas.<br><br>Puedes devolver tu pedido siempre y cuando los productos conserven su embalaje         original y estén sin abrir, en el caso de ropa interior.</p>","section":{"id":4415065899794,"url":"https://bjornborg.zendesk.com/api/v2/help_center/es/sections/4415065899794.json","name":"Rebajas y promociones","locale":"es","sorting":"manual","html_url":"https://bjornborg.zendesk.com/hc/es/sections/4415065899794-Rebajas-y-promociones","outdated":false,"position":0,"created_at":"2022-01-12T08:42:46Z","updated_at":"2026-06-10T06:37:48Z","category_id":4415065896722,"description":null,"source_locale":"en-us","theme_template":"section_page","parent_section_id":null,"category":{"id":4415065896722,"url":"https://bjornborg.zendesk.com/api/v2/help_center/es/categories/4415065896722.json","name":"Rebajas y promociones","locale":"es","html_url":"https://bjornborg.zendesk.com/hc/es/categories/4415065896722-Rebajas-y-promociones","outdated":false,"position":1,"created_at":"2022-01-12T08:42:20Z","updated_at":"2026-06-10T06:37:48Z","description":"","source_locale":"en-us"}},"position":0},{"id":360009166873,"label":"Sostenibilidad","body":"<p><strong>En Björn Borg, nos comprometemos a la sostenibilidad en todas nuestras acciones.</strong> Trabajamos diligentemente para reducir nuestra huella ambiental y asegurar condiciones laborales justas y respetuosas en toda nuestra cadena de suministro. Nos esforzamos por crear productos de alta calidad que sean duraderos y respetuosos con el medio ambiente. Además, apoyamos iniciativas y proyectos que promueven un futuro más sostenible para todos. Estamos comprometidos con la responsabilidad social y ambiental, y nos esforzamos por ser una marca que marque la diferencia en el mundo. Juntos, podemos crear un impacto positivo y construir un futuro más sostenible para las generaciones venideras.</p>\n<p> </p>\n<p>Para obtener una visión completa de nuestro trabajo en sostenibilidad, <a href=\"https://www.bjornborg.com/es/sustainability/\"><strong>consulta este enlace.</strong></a></p>","section":{"id":360001882654,"url":"https://bjornborg.zendesk.com/api/v2/help_center/es/sections/360001882654.json","name":"Sostenibilidad","locale":"es","sorting":"manual","html_url":"https://bjornborg.zendesk.com/hc/es/sections/360001882654-Sostenibilidad","outdated":false,"position":0,"created_at":"2018-09-11T13:06:55Z","updated_at":"2026-06-11T09:20:25Z","category_id":360000854973,"description":null,"source_locale":"en-us","theme_template":"section_page","parent_section_id":null,"category":{"id":360000854973,"url":"https://bjornborg.zendesk.com/api/v2/help_center/es/categories/360000854973.json","name":"Sostenibilidad","locale":"es","html_url":"https://bjornborg.zendesk.com/hc/es/categories/360000854973-Sostenibilidad","outdated":false,"position":14,"created_at":"2018-09-11T13:06:17Z","updated_at":"2026-06-11T09:20:25Z","description":"","source_locale":"en-us"}},"position":0},{"id":360009166733,"label":"¿Dónde puedo encontrar la guía de tallas? ","body":"<p><strong>Para encontrar tu ajuste perfecto</strong>, por favor presiona en un producto y luego encontrarás la guía de tallas en el lado derecho de la imagen del producto.</p>","section":{"id":360001882574,"url":"https://bjornborg.zendesk.com/api/v2/help_center/es/sections/360001882574.json","name":"Productos","locale":"es","sorting":"manual","html_url":"https://bjornborg.zendesk.com/hc/es/sections/360001882574-Productos","outdated":false,"position":0,"created_at":"2018-09-11T13:01:41Z","updated_at":"2026-05-07T12:39:35Z","category_id":360000854933,"description":null,"source_locale":"en-us","theme_template":"section_page","parent_section_id":null,"category":{"id":360000854933,"url":"https://bjornborg.zendesk.com/api/v2/help_center/es/categories/360000854933.json","name":"Productos","locale":"es","html_url":"https://bjornborg.zendesk.com/hc/es/categories/360000854933-Productos","outdated":false,"position":13,"created_at":"2018-09-11T13:01:29Z","updated_at":"2026-06-03T15:17:09Z","description":"","source_locale":"en-us"}},"position":0},{"id":360009166673,"label":"¿Cómo debo lavar mis Björn Borgs? ","body":"<p><strong>La ropa interior de algodón no debe lavarse a más de 40 grados</strong> ni secarse en secadora. Nuestra ropa interior deportiva no debe lavarse a más de 30 grados ni secarse en secadora. No se debe usar suavizante.  Te recomendamos que consultes las instrucciones de lavado en tu producto para obtener instrucciones detalladas de cuidado.</p>","section":{"id":360001882574,"url":"https://bjornborg.zendesk.com/api/v2/help_center/es/sections/360001882574.json","name":"Productos","locale":"es","sorting":"manual","html_url":"https://bjornborg.zendesk.com/hc/es/sections/360001882574-Productos","outdated":false,"position":0,"created_at":"2018-09-11T13:01:41Z","updated_at":"2026-05-07T12:39:35Z","category_id":360000854933,"description":null,"source_locale":"en-us","theme_template":"section_page","parent_section_id":null,"category":{"id":360000854933,"url":"https://bjornborg.zendesk.com/api/v2/help_center/es/categories/360000854933.json","name":"Productos","locale":"es","html_url":"https://bjornborg.zendesk.com/hc/es/categories/360000854933-Productos","outdated":false,"position":13,"created_at":"2018-09-11T13:01:29Z","updated_at":"2026-06-03T15:17:09Z","description":"","source_locale":"en-us"}},"position":0},{"id":360009032394,"label":"Deseo presentar una reclamación sobre mi producto / está dañado / roto.  Deseo presentar una reclamación sobre mi producto / está dañado / roto.","body":"<p>Si su producto está dañado y necesita presentar una reclamación, aquí encontrará toda la información necesaria para tramitar la reclamación <a href=\"https://www.bjornborg.com/returns\" target=\"_self\" rel=\"undefined\">www.bjornborg.com/returns</a></p>","section":{"id":360001926253,"url":"https://bjornborg.zendesk.com/api/v2/help_center/es/sections/360001926253.json","name":"Reclamaciones","locale":"es","sorting":"manual","html_url":"https://bjornborg.zendesk.com/hc/es/sections/360001926253-Reclamaciones","outdated":false,"position":0,"created_at":"2018-09-11T12:59:35Z","updated_at":"2026-05-13T12:57:51Z","category_id":360000854893,"description":null,"source_locale":"en-us","theme_template":"section_page","parent_section_id":null,"category":{"id":360000854893,"url":"https://bjornborg.zendesk.com/api/v2/help_center/es/categories/360000854893.json","name":"Reclamaciones","locale":"es","html_url":"https://bjornborg.zendesk.com/hc/es/categories/360000854893-Reclamaciones","outdated":false,"position":6,"created_at":"2018-09-11T12:59:17Z","updated_at":"2026-06-03T15:17:09Z","description":"","source_locale":"en-us"}},"position":0},{"id":360009031734,"label":"¿Cuáles son mis opciones de pago? ","body":"<p><strong>En la web de Björn Borg, ofrecemos una amplia gama de métodos de pago:</strong></p>\n<p>• Pago con tarjeta: crédito o débito (Visa, Mastercard).</p>\n<p>• Factura Klarna: Paga como desees y lleva un seguimiento de tus compras en la aplicación de Klarna.</p>\n<p>• Pago directo (Pago directamente a través de tu banco).</p>\n<p> • Paypal.</p>\n<p>Las opciones de pago que se muestran en el proceso de pago son aquellas que podemos ofrecer en función de la información de tu pedido. Puede depender de los detalles de la dirección, que deben ser los mismos que los registrados. Si los detalles de la dirección no coinciden con los registrados, generalmente solo podremos ofrecer métodos de prepago.</p>","section":{"id":360001926113,"url":"https://bjornborg.zendesk.com/api/v2/help_center/es/sections/360001926113.json","name":"Pago","locale":"es","sorting":"manual","html_url":"https://bjornborg.zendesk.com/hc/es/sections/360001926113-Pago","outdated":false,"position":0,"created_at":"2018-09-11T12:44:41Z","updated_at":"2025-12-10T15:05:51Z","category_id":360000842694,"description":null,"source_locale":"en-us","theme_template":"section_page","parent_section_id":null,"category":{"id":360000842694,"url":"https://bjornborg.zendesk.com/api/v2/help_center/es/categories/360000842694.json","name":"Pago","locale":"es","html_url":"https://bjornborg.zendesk.com/hc/es/categories/360000842694-Pago","outdated":false,"position":7,"created_at":"2018-09-11T12:43:54Z","updated_at":"2026-06-03T15:17:09Z","description":"","source_locale":"en-us"}},"position":0},{"id":360009165793,"label":"No he recibido la confirmación de mi pedido.","body":"<p><strong>Deberías recibir una confirmación de pedido en unos minutos.</strong> Si no has recibido este correo electrónico, por favor revisa la carpeta de correo no deseado de tu cuenta de correo electrónico. Aunque no hayas recibido una confirmación de pedido, es posible que tu pedido se haya procesado. Por lo tanto, te recomendamos que te pongas en contacto con nuestro Servicio de Atención al Cliente antes de hacer otro pedido en nuestro sitio web. <a href=\"https://www.bjornborg.com/kundtjanst/#form\" target=\"_blank\" rel=\"noopener noreferrer\"><span class=\"wysiwyg-underline\"><strong>¡Haga clic aquí</strong> </span></a>para ponerse en contacto con nosotros!</p>","section":{"id":360001926013,"url":"https://bjornborg.zendesk.com/api/v2/help_center/es/sections/360001926013.json","name":"Pedidos","locale":"es","sorting":"manual","html_url":"https://bjornborg.zendesk.com/hc/es/sections/360001926013-Pedidos","outdated":false,"position":0,"created_at":"2018-09-11T12:24:51Z","updated_at":"2026-05-13T13:41:59Z","category_id":360000854773,"description":null,"source_locale":"en-us","theme_template":"section_page","parent_section_id":null,"category":{"id":360000854773,"url":"https://bjornborg.zendesk.com/api/v2/help_center/es/categories/360000854773.json","name":"Pedidos","locale":"es","html_url":"https://bjornborg.zendesk.com/hc/es/categories/360000854773-Pedidos","outdated":false,"position":3,"created_at":"2018-09-11T12:23:59Z","updated_at":"2026-06-03T15:17:09Z","description":"","source_locale":"en-us"}},"position":0},{"id":4416361594258,"label":"Mi pedido no aparece en mi cuenta. ","body":"<p>El pedido solo aparecerá en tu cuenta cuando sea enviado, siempre y cuando hayas iniciado sesión al realizar la compra.</p>","section":{"id":360001926273,"url":"https://bjornborg.zendesk.com/api/v2/help_center/es/sections/360001926273.json","name":"Team Borg - Programa de fidelidad","locale":"es","sorting":"manual","html_url":"https://bjornborg.zendesk.com/hc/es/sections/360001926273-Team-Borg-Programa-de-fidelidad","outdated":false,"position":0,"created_at":"2018-09-11T13:11:12Z","updated_at":"2026-04-17T12:41:26Z","category_id":360000854993,"description":null,"source_locale":"en-us","theme_template":"section_page","parent_section_id":null,"category":{"id":360000854993,"url":"https://bjornborg.zendesk.com/api/v2/help_center/es/categories/360000854993.json","name":"Team Borg - Programa de fidelidad","locale":"es","html_url":"https://bjornborg.zendesk.com/hc/es/categories/360000854993-Team-Borg-Programa-de-fidelidad","outdated":false,"position":4,"created_at":"2018-09-11T13:10:53Z","updated_at":"2026-06-03T15:17:09Z","description":"","source_locale":"en-us"}},"position":1},{"id":360009166193,"label":"¿Cómo sé cuándo se ha enviado mi pedido?","body":"<p data-start=\"2315\" data-end=\"2457\"><strong>Recibirás un correo de confirmación de envío con los detalles de tu pedido y el número de seguimiento una vez que tu pedido haya sido enviado.</strong></p><p data-start=\"2459\" data-end=\"2506\">Si no lo encuentras, revisa tu carpeta de spam.</p><p data-start=\"2508\" data-end=\"2681\">Nuestro objetivo es procesar y enviar todos los pedidos en 1–2 días laborables. Durante periodos de alta demanda (como rebajas o festivos) el procesamiento puede tardar más.</p>","section":{"id":360001882454,"url":"https://bjornborg.zendesk.com/api/v2/help_center/es/sections/360001882454.json","name":"Envío y Entrega","locale":"es","sorting":"manual","html_url":"https://bjornborg.zendesk.com/hc/es/sections/360001882454-Env%C3%ADo-y-Entrega","outdated":false,"position":0,"created_at":"2018-09-11T12:48:42Z","updated_at":"2026-05-12T13:16:08Z","category_id":360000842794,"description":null,"source_locale":"en-us","theme_template":"section_page","parent_section_id":null,"category":{"id":360000842794,"url":"https://bjornborg.zendesk.com/api/v2/help_center/es/categories/360000842794.json","name":"Envío y Entrega","locale":"es","html_url":"https://bjornborg.zendesk.com/hc/es/categories/360000842794-Env%C3%ADo-y-Entrega","outdated":false,"position":2,"created_at":"2018-09-11T12:48:22Z","updated_at":"2026-06-03T15:17:09Z","description":"","source_locale":"en-us"}},"position":2},{"id":360009165693,"label":"¿Se ha realizado mi pedido correctamente?","body":"<p><strong>Si no has recibido una confirmación de pedido en tu dirección de correo electrónico indicada, por favor revisa tu carpeta de correo no deseado, ya que los correos electrónicos a veces terminan allí por alguna razón.</strong> No recibir una confirmación no siempre significa que tu pedido no fue exitoso. Por favor, <a href=\"https://www.bjornborg.com/es/customer-service/#form\"><strong>ponte en contacto</strong></a> con nuestro servicio de Atención al Cliente antes de hacer otro intento de pedido solo para asegurarte.</p>\n<p> </p>\n<p><strong>Si se te ha cobrado/reservado al intentar realizar un pedido sin éxito, se te reembolsará en un plazo de 1 a 5 días, así que no te preocupes.</strong></p>","section":{"id":360001926013,"url":"https://bjornborg.zendesk.com/api/v2/help_center/es/sections/360001926013.json","name":"Pedidos","locale":"es","sorting":"manual","html_url":"https://bjornborg.zendesk.com/hc/es/sections/360001926013-Pedidos","outdated":false,"position":0,"created_at":"2018-09-11T12:24:51Z","updated_at":"2026-05-13T13:41:59Z","category_id":360000854773,"description":null,"source_locale":"en-us","theme_template":"section_page","parent_section_id":null,"category":{"id":360000854773,"url":"https://bjornborg.zendesk.com/api/v2/help_center/es/categories/360000854773.json","name":"Pedidos","locale":"es","html_url":"https://bjornborg.zendesk.com/hc/es/categories/360000854773-Pedidos","outdated":false,"position":3,"created_at":"2018-09-11T12:23:59Z","updated_at":"2026-06-03T15:17:09Z","description":"","source_locale":"en-us"}},"position":1},{"id":4444498445202,"label":"¿Mantendré mi bonificación si realizo una devolución?","body":"<p><strong>Sí, podrás conservar tu bonificación al hacer una devolución.</strong> Te enviaremos un correo electrónico para notificarte cuando hayamos recibido tu devolución y cuál es tu nuevo código de bonificación.</p>","section":{"id":360001926273,"url":"https://bjornborg.zendesk.com/api/v2/help_center/es/sections/360001926273.json","name":"Team Borg - Programa de fidelidad","locale":"es","sorting":"manual","html_url":"https://bjornborg.zendesk.com/hc/es/sections/360001926273-Team-Borg-Programa-de-fidelidad","outdated":false,"position":0,"created_at":"2018-09-11T13:11:12Z","updated_at":"2026-04-17T12:41:26Z","category_id":360000854993,"description":null,"source_locale":"en-us","theme_template":"section_page","parent_section_id":null,"category":{"id":360000854993,"url":"https://bjornborg.zendesk.com/api/v2/help_center/es/categories/360000854993.json","name":"Team Borg - Programa de fidelidad","locale":"es","html_url":"https://bjornborg.zendesk.com/hc/es/categories/360000854993-Team-Borg-Programa-de-fidelidad","outdated":false,"position":4,"created_at":"2018-09-11T13:10:53Z","updated_at":"2026-06-03T15:17:09Z","description":"","source_locale":"en-us"}},"position":2},{"id":4412546396178,"label":"Reembolso","body":"<p>Si lo devuelves, tendrás que devolverlo e inspeccionar el almacén en Suecia, lo que tarda entre <strong>2 y 4 semanas</strong> en enviar el paquete. La devolución del importe de la devolución se realiza al mismo método de pago que utilizaste cuando realizaste el pedido.<br><br><strong>Si pagaste a través de Klarna</strong></p><p>Si su factura vence dentro del plazo para nuestro procesamiento de devolución, le pedimos que pague la factura o se comunique con Klarna para posponer la fecha de vencimiento. También puedes hacerlo a través de la aplicación Klarna. Si ya ha elegido pagar su factura, Klarna le reembolsará el importe de su compra tan pronto como hayamos aprobado la devolución.</p>","section":{"id":360001925973,"url":"https://bjornborg.zendesk.com/api/v2/help_center/es/sections/360001925973.json","name":"Devoluciones","locale":"es","sorting":"manual","html_url":"https://bjornborg.zendesk.com/hc/es/sections/360001925973-Devoluciones","outdated":false,"position":0,"created_at":"2018-09-11T12:09:45Z","updated_at":"2026-07-11T07:33:34Z","category_id":360000854733,"description":"","source_locale":"en-us","theme_template":"section_page","parent_section_id":null,"category":{"id":360000854733,"url":"https://bjornborg.zendesk.com/api/v2/help_center/es/categories/360000854733.json","name":"Devoluciones y reembolsos","locale":"es","html_url":"https://bjornborg.zendesk.com/hc/es/categories/360000854733-Devoluciones-y-reembolsos","outdated":false,"position":5,"created_at":"2018-09-11T12:08:15Z","updated_at":"2026-07-11T07:33:34Z","description":"","source_locale":"en-us"}},"position":5},{"id":360009030914,"label":"¿Cómo puedo estar seguro de que mi pedido se realizó correctamente?","body":"<p><strong>Después de enviar tu pedido, serás dirigido a la página de confirmación del pedido.</strong> Te recomendamos que guardes tu número de pedido en caso de que necesites contactar al Servicio al Cliente en relación con tu pedido. Además, recibirás una confirmación por correo electrónico, generalmente en cuestión de minutos. Si no encuentras la confirmación de tu pedido en tu bandeja de entrada, por favor revisa tu carpeta de correo no deseado, ya que a veces los correos electrónicos terminan allí.</p>","section":{"id":360001926013,"url":"https://bjornborg.zendesk.com/api/v2/help_center/es/sections/360001926013.json","name":"Pedidos","locale":"es","sorting":"manual","html_url":"https://bjornborg.zendesk.com/hc/es/sections/360001926013-Pedidos","outdated":false,"position":0,"created_at":"2018-09-11T12:24:51Z","updated_at":"2026-05-13T13:41:59Z","category_id":360000854773,"description":null,"source_locale":"en-us","theme_template":"section_page","parent_section_id":null,"category":{"id":360000854773,"url":"https://bjornborg.zendesk.com/api/v2/help_center/es/categories/360000854773.json","name":"Pedidos","locale":"es","html_url":"https://bjornborg.zendesk.com/hc/es/categories/360000854773-Pedidos","outdated":false,"position":3,"created_at":"2018-09-11T12:23:59Z","updated_at":"2026-06-03T15:17:09Z","description":"","source_locale":"en-us"}},"position":2},{"id":21486043843218,"label":"Mi paquete ha sido devuelto, ¿pueden reenviarlo?","body":"<p>Lamentablemente, no podemos reenviar un paquete que nos ha sido devuelto. Le reembolsaremos en cuanto recibamos la devolución.</p>","section":{"id":360001925973,"url":"https://bjornborg.zendesk.com/api/v2/help_center/es/sections/360001925973.json","name":"Devoluciones","locale":"es","sorting":"manual","html_url":"https://bjornborg.zendesk.com/hc/es/sections/360001925973-Devoluciones","outdated":false,"position":0,"created_at":"2018-09-11T12:09:45Z","updated_at":"2026-07-11T07:33:34Z","category_id":360000854733,"description":"","source_locale":"en-us","theme_template":"section_page","parent_section_id":null,"category":{"id":360000854733,"url":"https://bjornborg.zendesk.com/api/v2/help_center/es/categories/360000854733.json","name":"Devoluciones y reembolsos","locale":"es","html_url":"https://bjornborg.zendesk.com/hc/es/categories/360000854733-Devoluciones-y-reembolsos","outdated":false,"position":5,"created_at":"2018-09-11T12:08:15Z","updated_at":"2026-07-11T07:33:34Z","description":"","source_locale":"en-us"}},"position":6},{"id":4444472785554,"label":"¿Por cuánto tiempo es válido mi vale de bonificación? ","body":"<p><strong>Tu vale de bonificación es válido durante 6 meses.</strong></p>","section":{"id":360001926273,"url":"https://bjornborg.zendesk.com/api/v2/help_center/es/sections/360001926273.json","name":"Team Borg - Programa de fidelidad","locale":"es","sorting":"manual","html_url":"https://bjornborg.zendesk.com/hc/es/sections/360001926273-Team-Borg-Programa-de-fidelidad","outdated":false,"position":0,"created_at":"2018-09-11T13:11:12Z","updated_at":"2026-04-17T12:41:26Z","category_id":360000854993,"description":null,"source_locale":"en-us","theme_template":"section_page","parent_section_id":null,"category":{"id":360000854993,"url":"https://bjornborg.zendesk.com/api/v2/help_center/es/categories/360000854993.json","name":"Team Borg - Programa de fidelidad","locale":"es","html_url":"https://bjornborg.zendesk.com/hc/es/categories/360000854993-Team-Borg-Programa-de-fidelidad","outdated":false,"position":4,"created_at":"2018-09-11T13:10:53Z","updated_at":"2026-06-03T15:17:09Z","description":"","source_locale":"en-us"}},"position":3},{"id":360009072154,"label":"¿No puedo realizar el pedido?","body":"<div data-pm-slice=\"0 1 []\" data-en-clipboard=\"true\"><strong>Si tiene problemas para realizar un pedido, intente a continuación:</strong></div>\n<ul>\n<li>Prueba a actualizar la página o realizar el pedido con otro dispositivo como un móvil o un ordenador, por ejemplo.</li>\n<li>Si el problema persiste, intenta utilizar otro navegador. En términos generales, nuestro sitio es mejor compatible con Google Chrome como navegador.</li>\n<li>También puede probar un método de pago alternativo; si anteriormente intentó realizar un pedido con una factura, es posible que pueda probar el pago con tarjeta para ver si esto ayuda.</li>\n<li>¿Sigue sin funcionar? <a href=\"https://www.bjornborg.com/kundtjanst/#form\" target=\"_blank\" rel=\"noopener noreferrer\"><span class=\"wysiwyg-underline\"><strong>¡PINCHA AQUÍ</strong> </span></a>y contáctanos y te ayudaremos!</li>\n</ul>\n<div>\n<strong>Si se retiró dinero durante su intento fallido de realizar el pedido, su dinero tardará entre 1 y 5 días hábiles en regresar a su cuenta o corregirse en su factura.</strong> Si el reembolso demora más, le pedimos que se comunique con su banco para obtener información sobre su manejo del reembolso.</div>","section":{"id":360001926013,"url":"https://bjornborg.zendesk.com/api/v2/help_center/es/sections/360001926013.json","name":"Pedidos","locale":"es","sorting":"manual","html_url":"https://bjornborg.zendesk.com/hc/es/sections/360001926013-Pedidos","outdated":false,"position":0,"created_at":"2018-09-11T12:24:51Z","updated_at":"2026-05-13T13:41:59Z","category_id":360000854773,"description":null,"source_locale":"en-us","theme_template":"section_page","parent_section_id":null,"category":{"id":360000854773,"url":"https://bjornborg.zendesk.com/api/v2/help_center/es/categories/360000854773.json","name":"Pedidos","locale":"es","html_url":"https://bjornborg.zendesk.com/hc/es/categories/360000854773-Pedidos","outdated":false,"position":3,"created_at":"2018-09-11T12:23:59Z","updated_at":"2026-06-03T15:17:09Z","description":"","source_locale":"en-us"}},"position":3},{"id":8367561907858,"label":"¿Puedo combinar 2 pedidos?","body":"<p><strong>Desafortunadamente, no es posible</strong> combinar 2 pedidos realizados. Estos serán enviados en paquetes separados.</p>","section":{"id":360001926013,"url":"https://bjornborg.zendesk.com/api/v2/help_center/es/sections/360001926013.json","name":"Pedidos","locale":"es","sorting":"manual","html_url":"https://bjornborg.zendesk.com/hc/es/sections/360001926013-Pedidos","outdated":false,"position":0,"created_at":"2018-09-11T12:24:51Z","updated_at":"2026-05-13T13:41:59Z","category_id":360000854773,"description":null,"source_locale":"en-us","theme_template":"section_page","parent_section_id":null,"category":{"id":360000854773,"url":"https://bjornborg.zendesk.com/api/v2/help_center/es/categories/360000854773.json","name":"Pedidos","locale":"es","html_url":"https://bjornborg.zendesk.com/hc/es/categories/360000854773-Pedidos","outdated":false,"position":3,"created_at":"2018-09-11T12:23:59Z","updated_at":"2026-06-03T15:17:09Z","description":"","source_locale":"en-us"}},"position":4},{"id":4444470502546,"label":"¿Cuánto debo gastar para obtener un vale de bonificación? ","body":"<p>Para obtener un vale de bonificación, debes acumular <strong>1000 puntos = 100 € / 100 $ / 100 £.</strong></p>","section":{"id":360001926273,"url":"https://bjornborg.zendesk.com/api/v2/help_center/es/sections/360001926273.json","name":"Team Borg - Programa de fidelidad","locale":"es","sorting":"manual","html_url":"https://bjornborg.zendesk.com/hc/es/sections/360001926273-Team-Borg-Programa-de-fidelidad","outdated":false,"position":0,"created_at":"2018-09-11T13:11:12Z","updated_at":"2026-04-17T12:41:26Z","category_id":360000854993,"description":null,"source_locale":"en-us","theme_template":"section_page","parent_section_id":null,"category":{"id":360000854993,"url":"https://bjornborg.zendesk.com/api/v2/help_center/es/categories/360000854993.json","name":"Team Borg - Programa de fidelidad","locale":"es","html_url":"https://bjornborg.zendesk.com/hc/es/categories/360000854993-Team-Borg-Programa-de-fidelidad","outdated":false,"position":4,"created_at":"2018-09-11T13:10:53Z","updated_at":"2026-06-03T15:17:09Z","description":"","source_locale":"en-us"}},"position":4},{"id":360021073020,"label":"Plazo de entrega.","body":"<p data-start=\"2817\" data-end=\"2879\"><strong>Tu pedido se envía en 1–2 días (1–3 días después de festivos).</strong></p><p data-start=\"2881\" data-end=\"3002\">La entrega estándar tarda 3–10 días laborables (lun–vie) tras el envío desde nuestro almacén en Suecia, según el mercado.</p><p data-start=\"3004\" data-end=\"3174\">Todos los pedidos son rastreables a través de DHL. Recibirás un número de seguimiento por correo electrónico cuando tu pedido haya sido enviado.</p><p data-start=\"3176\" data-end=\"3288\" data-is-last-node=\"\" data-is-only-node=\"\">Los plazos de entrega son estimados y pueden ser más largos en temporada alta (por ejemplo, festivos o rebajas).</p>","section":{"id":360001882454,"url":"https://bjornborg.zendesk.com/api/v2/help_center/es/sections/360001882454.json","name":"Envío y Entrega","locale":"es","sorting":"manual","html_url":"https://bjornborg.zendesk.com/hc/es/sections/360001882454-Env%C3%ADo-y-Entrega","outdated":false,"position":0,"created_at":"2018-09-11T12:48:42Z","updated_at":"2026-05-12T13:16:08Z","category_id":360000842794,"description":null,"source_locale":"en-us","theme_template":"section_page","parent_section_id":null,"category":{"id":360000842794,"url":"https://bjornborg.zendesk.com/api/v2/help_center/es/categories/360000842794.json","name":"Envío y Entrega","locale":"es","html_url":"https://bjornborg.zendesk.com/hc/es/categories/360000842794-Env%C3%ADo-y-Entrega","outdated":false,"position":2,"created_at":"2018-09-11T12:48:22Z","updated_at":"2026-06-03T15:17:09Z","description":"","source_locale":"en-us"}},"position":0},{"id":4444462855826,"label":"Mi pedido no aparece en mi cuenta.","body":"<p><strong>El pedido solo aparecerá en tu cuenta cuando haya sido enviado por nosotros</strong>, siempre y cuando hayas iniciado sesión al realizar la compra.</p>","section":{"id":360001926013,"url":"https://bjornborg.zendesk.com/api/v2/help_center/es/sections/360001926013.json","name":"Pedidos","locale":"es","sorting":"manual","html_url":"https://bjornborg.zendesk.com/hc/es/sections/360001926013-Pedidos","outdated":false,"position":0,"created_at":"2018-09-11T12:24:51Z","updated_at":"2026-05-13T13:41:59Z","category_id":360000854773,"description":null,"source_locale":"en-us","theme_template":"section_page","parent_section_id":null,"category":{"id":360000854773,"url":"https://bjornborg.zendesk.com/api/v2/help_center/es/categories/360000854773.json","name":"Pedidos","locale":"es","html_url":"https://bjornborg.zendesk.com/hc/es/categories/360000854773-Pedidos","outdated":false,"position":3,"created_at":"2018-09-11T12:23:59Z","updated_at":"2026-06-03T15:17:09Z","description":"","source_locale":"en-us"}},"position":5},{"id":4444384044434,"label":"¿Cómo acumulo puntos de bonificación? ","body":"<p>Como miembro del TEAM BORG, obtendrás un 5% de bonificación en todo lo que compres. 1 € / 1 $ / 1 £ = 10 puntos. 1000 puntos = 1 vale de 5.00 €.</p>","section":{"id":360001926273,"url":"https://bjornborg.zendesk.com/api/v2/help_center/es/sections/360001926273.json","name":"Team Borg - Programa de fidelidad","locale":"es","sorting":"manual","html_url":"https://bjornborg.zendesk.com/hc/es/sections/360001926273-Team-Borg-Programa-de-fidelidad","outdated":false,"position":0,"created_at":"2018-09-11T13:11:12Z","updated_at":"2026-04-17T12:41:26Z","category_id":360000854993,"description":null,"source_locale":"en-us","theme_template":"section_page","parent_section_id":null,"category":{"id":360000854993,"url":"https://bjornborg.zendesk.com/api/v2/help_center/es/categories/360000854993.json","name":"Team Borg - Programa de fidelidad","locale":"es","html_url":"https://bjornborg.zendesk.com/hc/es/categories/360000854993-Team-Borg-Programa-de-fidelidad","outdated":false,"position":4,"created_at":"2018-09-11T13:10:53Z","updated_at":"2026-06-03T15:17:09Z","description":"","source_locale":"en-us"}},"position":5},{"id":4444401601810,"label":"¿Cómo me afectan los niveles del programa de fidelidad? ","body":"<p>Cuando se crea un vale de bonificación, se deducen 1000 puntos por cada vale de bonificación. Pero mantienes tu bonificación total que determina en qué nivel de membresía te encuentras.</p>","section":{"id":360001926273,"url":"https://bjornborg.zendesk.com/api/v2/help_center/es/sections/360001926273.json","name":"Team Borg - Programa de fidelidad","locale":"es","sorting":"manual","html_url":"https://bjornborg.zendesk.com/hc/es/sections/360001926273-Team-Borg-Programa-de-fidelidad","outdated":false,"position":0,"created_at":"2018-09-11T13:11:12Z","updated_at":"2026-04-17T12:41:26Z","category_id":360000854993,"description":null,"source_locale":"en-us","theme_template":"section_page","parent_section_id":null,"category":{"id":360000854993,"url":"https://bjornborg.zendesk.com/api/v2/help_center/es/categories/360000854993.json","name":"Team Borg - Programa de fidelidad","locale":"es","html_url":"https://bjornborg.zendesk.com/hc/es/categories/360000854993-Team-Borg-Programa-de-fidelidad","outdated":false,"position":4,"created_at":"2018-09-11T13:10:53Z","updated_at":"2026-06-03T15:17:09Z","description":"","source_locale":"en-us"}},"position":6},{"id":4416377549714,"label":"¿Es posible agregar más productos a un pedido?","body":"<p><strong>No es posible</strong> agregar algo a un pedido que ya ha sido realizado.</p>","section":{"id":360001926013,"url":"https://bjornborg.zendesk.com/api/v2/help_center/es/sections/360001926013.json","name":"Pedidos","locale":"es","sorting":"manual","html_url":"https://bjornborg.zendesk.com/hc/es/sections/360001926013-Pedidos","outdated":false,"position":0,"created_at":"2018-09-11T12:24:51Z","updated_at":"2026-05-13T13:41:59Z","category_id":360000854773,"description":null,"source_locale":"en-us","theme_template":"section_page","parent_section_id":null,"category":{"id":360000854773,"url":"https://bjornborg.zendesk.com/api/v2/help_center/es/categories/360000854773.json","name":"Pedidos","locale":"es","html_url":"https://bjornborg.zendesk.com/hc/es/categories/360000854773-Pedidos","outdated":false,"position":3,"created_at":"2018-09-11T12:23:59Z","updated_at":"2026-06-03T15:17:09Z","description":"","source_locale":"en-us"}},"position":6},{"id":4444294372370,"label":"¿Puedo cambiar el método de entrega? ","body":"<p>Desafortunadamente, no tenemos la posibilidad de cambiar el método de entrega en tu pedido.</p>","section":{"id":360001882454,"url":"https://bjornborg.zendesk.com/api/v2/help_center/es/sections/360001882454.json","name":"Envío y Entrega","locale":"es","sorting":"manual","html_url":"https://bjornborg.zendesk.com/hc/es/sections/360001882454-Env%C3%ADo-y-Entrega","outdated":false,"position":0,"created_at":"2018-09-11T12:48:42Z","updated_at":"2026-05-12T13:16:08Z","category_id":360000842794,"description":null,"source_locale":"en-us","theme_template":"section_page","parent_section_id":null,"category":{"id":360000842794,"url":"https://bjornborg.zendesk.com/api/v2/help_center/es/categories/360000842794.json","name":"Envío y Entrega","locale":"es","html_url":"https://bjornborg.zendesk.com/hc/es/categories/360000842794-Env%C3%ADo-y-Entrega","outdated":false,"position":2,"created_at":"2018-09-11T12:48:22Z","updated_at":"2026-06-03T15:17:09Z","description":"","source_locale":"en-us"}},"position":8},{"id":360021073620,"label":"No deseo recibir el boletín informativo.","body":"<p><strong>En la parte inferior de un boletín informativo recibido hay un enlace al que puedes hacer clic para darte de baja de nuestro boletín.</strong> Si esto no funciona, por favor envíanos un mensaje aquí en el widget y te ayudaremos.</p>","section":{"id":360001926273,"url":"https://bjornborg.zendesk.com/api/v2/help_center/es/sections/360001926273.json","name":"Team Borg - Programa de fidelidad","locale":"es","sorting":"manual","html_url":"https://bjornborg.zendesk.com/hc/es/sections/360001926273-Team-Borg-Programa-de-fidelidad","outdated":false,"position":0,"created_at":"2018-09-11T13:11:12Z","updated_at":"2026-04-17T12:41:26Z","category_id":360000854993,"description":null,"source_locale":"en-us","theme_template":"section_page","parent_section_id":null,"category":{"id":360000854993,"url":"https://bjornborg.zendesk.com/api/v2/help_center/es/categories/360000854993.json","name":"Team Borg - Programa de fidelidad","locale":"es","html_url":"https://bjornborg.zendesk.com/hc/es/categories/360000854993-Team-Borg-Programa-de-fidelidad","outdated":false,"position":4,"created_at":"2018-09-11T13:10:53Z","updated_at":"2026-06-03T15:17:09Z","description":"","source_locale":"en-us"}},"position":7},{"id":360021090819,"label":"Tengo un código de descuento, ¿cómo lo aplico?","body":"<ol>\n<li>Introduzca el código de descuento válido en el campo durante el pago.</li>\n<li>Haz clic en \"Agregar+\".</li>\n<li>Por favor verifique que el monto de su pedido haya sido ajustado según el descuento.</li>\n<li>Continúa con el pago.</li>\n</ol>","section":{"id":360001926013,"url":"https://bjornborg.zendesk.com/api/v2/help_center/es/sections/360001926013.json","name":"Pedidos","locale":"es","sorting":"manual","html_url":"https://bjornborg.zendesk.com/hc/es/sections/360001926013-Pedidos","outdated":false,"position":0,"created_at":"2018-09-11T12:24:51Z","updated_at":"2026-05-13T13:41:59Z","category_id":360000854773,"description":null,"source_locale":"en-us","theme_template":"section_page","parent_section_id":null,"category":{"id":360000854773,"url":"https://bjornborg.zendesk.com/api/v2/help_center/es/categories/360000854773.json","name":"Pedidos","locale":"es","html_url":"https://bjornborg.zendesk.com/hc/es/categories/360000854773-Pedidos","outdated":false,"position":3,"created_at":"2018-09-11T12:23:59Z","updated_at":"2026-06-03T15:17:09Z","description":"","source_locale":"en-us"}},"position":7},{"id":4416361489170,"label":"¿Qué debo escribir en el segundo campo de dirección al finalizar la compra?","body":"<p><strong>Además de los campos de dirección obligatorios marcados con (*), tienes la opción de ingresar información</strong> adicional en el segundo campo de dirección. Esto está disponible para cualquier otra información necesaria o que facilite la entrega, por ejemplo: Nombre de la empresa Número de apartamento c / o Si tienes una dirección de entrega corta y simple, puedes dejar el campo en blanco ya que no es obligatorio.</p>","section":{"id":360001882454,"url":"https://bjornborg.zendesk.com/api/v2/help_center/es/sections/360001882454.json","name":"Envío y Entrega","locale":"es","sorting":"manual","html_url":"https://bjornborg.zendesk.com/hc/es/sections/360001882454-Env%C3%ADo-y-Entrega","outdated":false,"position":0,"created_at":"2018-09-11T12:48:42Z","updated_at":"2026-05-12T13:16:08Z","category_id":360000842794,"description":null,"source_locale":"en-us","theme_template":"section_page","parent_section_id":null,"category":{"id":360000842794,"url":"https://bjornborg.zendesk.com/api/v2/help_center/es/categories/360000842794.json","name":"Envío y Entrega","locale":"es","html_url":"https://bjornborg.zendesk.com/hc/es/categories/360000842794-Env%C3%ADo-y-Entrega","outdated":false,"position":2,"created_at":"2018-09-11T12:48:22Z","updated_at":"2026-06-03T15:17:09Z","description":"","source_locale":"en-us"}},"position":9},{"id":4414419436818,"label":"¿Cuánto tiempo lleva realizar una devolución?","body":"<p>Las devoluciones tardan aproximadamente de 2 a 4 semanas.</p><p>Las devoluciones se envían primero a nuestro centro de devoluciones en Alemania antes de ser enviadas a nuestro almacén con destino final en Suecia. El enlace de seguimiento mostrará cuando tu pedido devuelto haya llegado al centro de devoluciones en Alemania.</p>","section":{"id":360001925973,"url":"https://bjornborg.zendesk.com/api/v2/help_center/es/sections/360001925973.json","name":"Devoluciones","locale":"es","sorting":"manual","html_url":"https://bjornborg.zendesk.com/hc/es/sections/360001925973-Devoluciones","outdated":false,"position":0,"created_at":"2018-09-11T12:09:45Z","updated_at":"2026-07-11T07:33:34Z","category_id":360000854733,"description":"","source_locale":"en-us","theme_template":"section_page","parent_section_id":null,"category":{"id":360000854733,"url":"https://bjornborg.zendesk.com/api/v2/help_center/es/categories/360000854733.json","name":"Devoluciones y reembolsos","locale":"es","html_url":"https://bjornborg.zendesk.com/hc/es/categories/360000854733-Devoluciones-y-reembolsos","outdated":false,"position":5,"created_at":"2018-09-11T12:08:15Z","updated_at":"2026-07-11T07:33:34Z","description":"","source_locale":"en-us"}},"position":9},{"id":360009033094,"label":"No puedo iniciar sesión en mi cuenta.","body":"<p><strong>Si has olvidado tu contraseña, haz clic en la esquina derecha en la pequeña figura.</strong> Allí encontrarás un botón que dice \"Restablecer contraseña\".Recibirás un correo electrónico en la dirección de correo electrónico registrada que contiene un enlace para restablecer tu contraseña. Si no encuentras el correo electrónico en tu bandeja de entrada, por favor revisa tu carpeta de correo no deseado.</p>\n<p> </p>\n<p>Por favor, espera unos minutos antes de que el correo electrónico llegue. Asegúrate de estar en el sitio web correspondiente a tu país al solicitar la contraseña.</p>","section":{"id":360001926273,"url":"https://bjornborg.zendesk.com/api/v2/help_center/es/sections/360001926273.json","name":"Team Borg - Programa de fidelidad","locale":"es","sorting":"manual","html_url":"https://bjornborg.zendesk.com/hc/es/sections/360001926273-Team-Borg-Programa-de-fidelidad","outdated":false,"position":0,"created_at":"2018-09-11T13:11:12Z","updated_at":"2026-04-17T12:41:26Z","category_id":360000854993,"description":null,"source_locale":"en-us","theme_template":"section_page","parent_section_id":null,"category":{"id":360000854993,"url":"https://bjornborg.zendesk.com/api/v2/help_center/es/categories/360000854993.json","name":"Team Borg - Programa de fidelidad","locale":"es","html_url":"https://bjornborg.zendesk.com/hc/es/categories/360000854993-Team-Borg-Programa-de-fidelidad","outdated":false,"position":4,"created_at":"2018-09-11T13:10:53Z","updated_at":"2026-06-03T15:17:09Z","description":"","source_locale":"en-us"}},"position":8},{"id":360009031314,"label":"Olvidé usar mi código de descuento.","body":"<p>No podemos aplicar descuentos una vez se haya realizado el pedido.</p>","section":{"id":360001926013,"url":"https://bjornborg.zendesk.com/api/v2/help_center/es/sections/360001926013.json","name":"Pedidos","locale":"es","sorting":"manual","html_url":"https://bjornborg.zendesk.com/hc/es/sections/360001926013-Pedidos","outdated":false,"position":0,"created_at":"2018-09-11T12:24:51Z","updated_at":"2026-05-13T13:41:59Z","category_id":360000854773,"description":null,"source_locale":"en-us","theme_template":"section_page","parent_section_id":null,"category":{"id":360000854773,"url":"https://bjornborg.zendesk.com/api/v2/help_center/es/categories/360000854773.json","name":"Pedidos","locale":"es","html_url":"https://bjornborg.zendesk.com/hc/es/categories/360000854773-Pedidos","outdated":false,"position":3,"created_at":"2018-09-11T12:23:59Z","updated_at":"2026-06-03T15:17:09Z","description":"","source_locale":"en-us"}},"position":8},{"id":4416361330834,"label":"Falta un producto en mi entrega.","body":"<p><span style=\"font-family: -apple-system, BlinkMacSystemFont, 'Segoe UI', Helvetica, Arial, sans-serif;\">Por favor, <a href=\"https://www.bjornborg.com/es/customer-service/#form\"><span class=\"wysiwyg-underline\"><strong>contáctanos y</strong> </span></a></span><span style=\"font-family: -apple-system, BlinkMacSystemFont, 'Segoe UI', Helvetica, Arial, sans-serif;\">te ayudaremos a corregir el problema. Recuerda ingresar tu número de pedido para poder procesor tu caso de una forma más rápida y eficiente</span></p>\n<p> </p>","section":{"id":360001882454,"url":"https://bjornborg.zendesk.com/api/v2/help_center/es/sections/360001882454.json","name":"Envío y Entrega","locale":"es","sorting":"manual","html_url":"https://bjornborg.zendesk.com/hc/es/sections/360001882454-Env%C3%ADo-y-Entrega","outdated":false,"position":0,"created_at":"2018-09-11T12:48:42Z","updated_at":"2026-05-12T13:16:08Z","category_id":360000842794,"description":null,"source_locale":"en-us","theme_template":"section_page","parent_section_id":null,"category":{"id":360000842794,"url":"https://bjornborg.zendesk.com/api/v2/help_center/es/categories/360000842794.json","name":"Envío y Entrega","locale":"es","html_url":"https://bjornborg.zendesk.com/hc/es/categories/360000842794-Env%C3%ADo-y-Entrega","outdated":false,"position":2,"created_at":"2018-09-11T12:48:22Z","updated_at":"2026-06-03T15:17:09Z","description":"","source_locale":"en-us"}},"position":10},{"id":360009032954,"label":"¿Cómo puedo crear una cuenta? ","body":"<p><strong>Crear tu propia cuenta en bjornborg.com es fácil. Para registrar tu información, simplemente haz <a href=\"https://www.bjornborg.com/customer/account/login/\" target=\"_self\">clic aquí</a> o sigue las indicaciones al realizar un pedido en línea.</strong> Abrir una cuenta te ofrece una forma segura y práctica de comprar, puedes seguir  tus pedidos y recibir correos electrónicos sobre tu pedido.<br><br>Björn Borg valora tu privacidad. Por favor haz clic aquí para revisar nuestra Política de Privacidad. Tu nombre de usuario único para la cuenta es la dirección de correo electrónico que utilizaste al crear la cuenta y/o realizar el pedido<span class=\"wysiwyg-underline\">.</span></p>","section":{"id":360001926273,"url":"https://bjornborg.zendesk.com/api/v2/help_center/es/sections/360001926273.json","name":"Team Borg - Programa de fidelidad","locale":"es","sorting":"manual","html_url":"https://bjornborg.zendesk.com/hc/es/sections/360001926273-Team-Borg-Programa-de-fidelidad","outdated":false,"position":0,"created_at":"2018-09-11T13:11:12Z","updated_at":"2026-04-17T12:41:26Z","category_id":360000854993,"description":null,"source_locale":"en-us","theme_template":"section_page","parent_section_id":null,"category":{"id":360000854993,"url":"https://bjornborg.zendesk.com/api/v2/help_center/es/categories/360000854993.json","name":"Team Borg - Programa de fidelidad","locale":"es","html_url":"https://bjornborg.zendesk.com/hc/es/categories/360000854993-Team-Borg-Programa-de-fidelidad","outdated":false,"position":4,"created_at":"2018-09-11T13:10:53Z","updated_at":"2026-06-03T15:17:09Z","description":"","source_locale":"en-us"}},"position":9},{"id":360009031254,"label":"¿Cómo aplico mi código de descuento? ","body":"<p><strong>Primero verifica que el código sea correcto y válido.</strong> Ten en cuenta que los códigos promocionales no se pueden utilizar en artículos con descuento ni en combinación con otras ofertas.</p>\n<p><strong>Cómo aplicar tu código de promoción:</strong></p>\n<ol>\n<li>Ingresa el código de promoción válido en el campo de código promocional \"¿Tienes un código promocional o una tarjeta de regalo?\" al realizar el pago.</li>\n<li>Haz clic en \"+Añadir\".</li>\n<li>Verifica que el importe de tu pedido se haya ajustado de acuerdo con la oferta promocional.</li>\n<li>Continúa con el pago.</li>\n</ol>\n<p><img src=\"https://bjornborg.zendesk.com/hc/article_attachments/15127348097554\" alt=\"Screen Shot 2023-11-16 at 14.54.18.png\" width=\"339\" height=\"194\"></p>","section":{"id":360001926013,"url":"https://bjornborg.zendesk.com/api/v2/help_center/es/sections/360001926013.json","name":"Pedidos","locale":"es","sorting":"manual","html_url":"https://bjornborg.zendesk.com/hc/es/sections/360001926013-Pedidos","outdated":false,"position":0,"created_at":"2018-09-11T12:24:51Z","updated_at":"2026-05-13T13:41:59Z","category_id":360000854773,"description":null,"source_locale":"en-us","theme_template":"section_page","parent_section_id":null,"category":{"id":360000854773,"url":"https://bjornborg.zendesk.com/api/v2/help_center/es/categories/360000854773.json","name":"Pedidos","locale":"es","html_url":"https://bjornborg.zendesk.com/hc/es/categories/360000854773-Pedidos","outdated":false,"position":3,"created_at":"2018-09-11T12:23:59Z","updated_at":"2026-06-03T15:17:09Z","description":"","source_locale":"en-us"}},"position":9},{"id":4416377836434,"label":"¿Cómo puedo rastrear mi paquete? ","body":"<p><strong>Una vez que tu pedido haya sido enviado, puedes rastrear tu paquete de las siguientes maneras:</strong></p>\n<ul>\n<li>\n<strong>DHL:</strong> Haz clic en el enlace de seguimiento en el correo electrónico que contiene tu confirmación de envío.</li>\n<li>\n<a href=\"https://www.bjornborg.com/customer-service/#form\"><strong>HAGA CLIC AQUÍ</strong> </a>para ponerse en contacto con nuestro servicio de atención al cliente para obtener más información sobre tu pedido.</li>\n</ul>\n<p> </p>","section":{"id":360001882454,"url":"https://bjornborg.zendesk.com/api/v2/help_center/es/sections/360001882454.json","name":"Envío y Entrega","locale":"es","sorting":"manual","html_url":"https://bjornborg.zendesk.com/hc/es/sections/360001882454-Env%C3%ADo-y-Entrega","outdated":false,"position":0,"created_at":"2018-09-11T12:48:42Z","updated_at":"2026-05-12T13:16:08Z","category_id":360000842794,"description":null,"source_locale":"en-us","theme_template":"section_page","parent_section_id":null,"category":{"id":360000842794,"url":"https://bjornborg.zendesk.com/api/v2/help_center/es/categories/360000842794.json","name":"Envío y Entrega","locale":"es","html_url":"https://bjornborg.zendesk.com/hc/es/categories/360000842794-Env%C3%ADo-y-Entrega","outdated":false,"position":2,"created_at":"2018-09-11T12:48:22Z","updated_at":"2026-06-03T15:17:09Z","description":"","source_locale":"en-us"}},"position":4},{"id":360021073320,"label":"¿Puedo devolver un artículo en una tienda física?","body":"<p>Lamentablemente, un pedido online no puede ser devuelto en una tienda física.</p>","section":{"id":360001925973,"url":"https://bjornborg.zendesk.com/api/v2/help_center/es/sections/360001925973.json","name":"Devoluciones","locale":"es","sorting":"manual","html_url":"https://bjornborg.zendesk.com/hc/es/sections/360001925973-Devoluciones","outdated":false,"position":0,"created_at":"2018-09-11T12:09:45Z","updated_at":"2026-07-11T07:33:34Z","category_id":360000854733,"description":"","source_locale":"en-us","theme_template":"section_page","parent_section_id":null,"category":{"id":360000854733,"url":"https://bjornborg.zendesk.com/api/v2/help_center/es/categories/360000854733.json","name":"Devoluciones y reembolsos","locale":"es","html_url":"https://bjornborg.zendesk.com/hc/es/categories/360000854733-Devoluciones-y-reembolsos","outdated":false,"position":5,"created_at":"2018-09-11T12:08:15Z","updated_at":"2026-07-11T07:33:34Z","description":"","source_locale":"en-us"}},"position":11},{"id":360009033014,"label":"¿Por qué debería crear una cuenta? ","body":"<p><strong>Disfruta de las ventajas de tener tu propia cuenta en bjornborg.com:</strong></p>\n<ul>\n<li>Historial de pedidos.</li>\n<li>Pago más rápido y fácil. Configura tu información de facturación y envío para agilizar el proceso de pago.</li>\n<li>Novedades y ofertas exclusivas. ¡Regístrate para recibir actualizaciones por correo electrónico sobre promociones especiales, alertas de ventas, nuevos lanzamientos de productos, ideas de regalos y más! <a href=\"https://www.bjornborg.com/customer/account/login/\">Regístrate aquí mismo.</a>\n</li>\n</ul>","section":{"id":360001926273,"url":"https://bjornborg.zendesk.com/api/v2/help_center/es/sections/360001926273.json","name":"Team Borg - Programa de fidelidad","locale":"es","sorting":"manual","html_url":"https://bjornborg.zendesk.com/hc/es/sections/360001926273-Team-Borg-Programa-de-fidelidad","outdated":false,"position":0,"created_at":"2018-09-11T13:11:12Z","updated_at":"2026-04-17T12:41:26Z","category_id":360000854993,"description":null,"source_locale":"en-us","theme_template":"section_page","parent_section_id":null,"category":{"id":360000854993,"url":"https://bjornborg.zendesk.com/api/v2/help_center/es/categories/360000854993.json","name":"Team Borg - Programa de fidelidad","locale":"es","html_url":"https://bjornborg.zendesk.com/hc/es/categories/360000854993-Team-Borg-Programa-de-fidelidad","outdated":false,"position":4,"created_at":"2018-09-11T13:10:53Z","updated_at":"2026-06-03T15:17:09Z","description":"","source_locale":"en-us"}},"position":10},{"id":4416377752850,"label":"Cancelar o cambiar un pedido.","body":"<p>Una vez realizado un pedido, este se procesa de inmediato para que puedas recibir tu paquete lo antes posible. Por lo tanto, lamentablemente no tenemos la oportunidad de cancelar, agregar o cambiar algo en tu pedido.</p>","section":{"id":360001926013,"url":"https://bjornborg.zendesk.com/api/v2/help_center/es/sections/360001926013.json","name":"Pedidos","locale":"es","sorting":"manual","html_url":"https://bjornborg.zendesk.com/hc/es/sections/360001926013-Pedidos","outdated":false,"position":0,"created_at":"2018-09-11T12:24:51Z","updated_at":"2026-05-13T13:41:59Z","category_id":360000854773,"description":null,"source_locale":"en-us","theme_template":"section_page","parent_section_id":null,"category":{"id":360000854773,"url":"https://bjornborg.zendesk.com/api/v2/help_center/es/categories/360000854773.json","name":"Pedidos","locale":"es","html_url":"https://bjornborg.zendesk.com/hc/es/categories/360000854773-Pedidos","outdated":false,"position":3,"created_at":"2018-09-11T12:23:59Z","updated_at":"2026-06-03T15:17:09Z","description":"","source_locale":"en-us"}},"position":1},{"id":360021095259,"label":"¿Cuál es su política de devolución?","body":"<p><strong>Ofrecemos una política de devolución de 30 días.<br><br></strong>Los productos devueltos deben estar en las mismas condiciones en las que fueron recibidos y deben tener su etiqueta original. No aceptaremos ni reembolsaremos devoluciones incompletas o productos que hayan sido usados o lavados. Los artículos de ropa interior y los fondos de trajes de baño solo pueden ser devueltos si están sin abrir en el embalaje original, sin usar y en las mismas condiciones en que fueron entregados, con todas las etiquetas intactas</p>","section":{"id":360001925973,"url":"https://bjornborg.zendesk.com/api/v2/help_center/es/sections/360001925973.json","name":"Devoluciones","locale":"es","sorting":"manual","html_url":"https://bjornborg.zendesk.com/hc/es/sections/360001925973-Devoluciones","outdated":false,"position":0,"created_at":"2018-09-11T12:09:45Z","updated_at":"2026-07-11T07:33:34Z","category_id":360000854733,"description":"","source_locale":"en-us","theme_template":"section_page","parent_section_id":null,"category":{"id":360000854733,"url":"https://bjornborg.zendesk.com/api/v2/help_center/es/categories/360000854733.json","name":"Devoluciones y reembolsos","locale":"es","html_url":"https://bjornborg.zendesk.com/hc/es/categories/360000854733-Devoluciones-y-reembolsos","outdated":false,"position":5,"created_at":"2018-09-11T12:08:15Z","updated_at":"2026-07-11T07:33:34Z","description":"","source_locale":"en-us"}},"position":12},{"id":4415076336274,"label":"Tiempo de entrega durante rebajas y días festivos.","body":"<p>Durante días festivos, rebajas y fines de semana, el tiempo de entrega de nuestros envíos a veces puede ser más largo de lo normal. Los paquetes no se envían en días festivos y fines de semana.<br><br>Nuestro almacén está cerrado durante los días festivos suecos.</p>","section":{"id":360001882454,"url":"https://bjornborg.zendesk.com/api/v2/help_center/es/sections/360001882454.json","name":"Envío y Entrega","locale":"es","sorting":"manual","html_url":"https://bjornborg.zendesk.com/hc/es/sections/360001882454-Env%C3%ADo-y-Entrega","outdated":false,"position":0,"created_at":"2018-09-11T12:48:42Z","updated_at":"2026-05-12T13:16:08Z","category_id":360000842794,"description":null,"source_locale":"en-us","theme_template":"section_page","parent_section_id":null,"category":{"id":360000842794,"url":"https://bjornborg.zendesk.com/api/v2/help_center/es/categories/360000842794.json","name":"Envío y Entrega","locale":"es","html_url":"https://bjornborg.zendesk.com/hc/es/categories/360000842794-Env%C3%ADo-y-Entrega","outdated":false,"position":2,"created_at":"2018-09-11T12:48:22Z","updated_at":"2026-06-03T15:17:09Z","description":"","source_locale":"en-us"}},"position":11},{"id":360009030634,"label":"¿Cómo puedo devolver un artículo?","body":"<p><strong>Si deseas hacer una devolución, por favor</strong> <a href=\"https://www.bjornborg.com/es/customer-service/returns/\"><strong>HAZ CLIC AQUÍ.</strong></a><br><br><strong data-start=\"2365\" data-end=\"2383\">Cómo funciona:</strong></p><ol data-start=\"2388\" data-end=\"2560\">\n<li data-section-id=\"1pmml3j\" data-start=\"2388\" data-end=\"2422\" data-list-item-id=\"ebfe0bf04635a321d6ce8e57168458e76\">Registra tu devolución online</li>\n<li data-section-id=\"17350an\" data-start=\"2425\" data-end=\"2475\" data-list-item-id=\"e38b3bc3379bf20d1fba55d96eef33760\">Empaqueta el artículo en su embalaje original</li>\n<li data-section-id=\"19d4kjn\" data-start=\"2478\" data-end=\"2515\" data-list-item-id=\"ef45a436f36443dc5d69d86003b289c24\">Coloca la etiqueta de devolución</li>\n<li data-section-id=\"1u3wwht\" data-start=\"2518\" data-end=\"2556\" data-list-item-id=\"e543ea09c34287b8a228b58ff2f288e5e\">Entrégalo en un punto de servicio</li>\n</ol><p data-start=\"2563\" data-end=\"2677\">⏱ <strong data-start=\"2565\" data-end=\"2590\">30 días de devolución</strong><br>💸 Coste de devolución: 3,9 €<br>⏱ Reembolso: <strong data-start=\"2642\" data-end=\"2657\">2–4 semanas</strong> tras la recepción</p><p data-start=\"2684\" data-end=\"2734\">❗ La ropa interior debe estar sin usar y sellada</p><p> </p>","section":{"id":360001925973,"url":"https://bjornborg.zendesk.com/api/v2/help_center/es/sections/360001925973.json","name":"Devoluciones","locale":"es","sorting":"manual","html_url":"https://bjornborg.zendesk.com/hc/es/sections/360001925973-Devoluciones","outdated":false,"position":0,"created_at":"2018-09-11T12:09:45Z","updated_at":"2026-07-11T07:33:34Z","category_id":360000854733,"description":"","source_locale":"en-us","theme_template":"section_page","parent_section_id":null,"category":{"id":360000854733,"url":"https://bjornborg.zendesk.com/api/v2/help_center/es/categories/360000854733.json","name":"Devoluciones y reembolsos","locale":"es","html_url":"https://bjornborg.zendesk.com/hc/es/categories/360000854733-Devoluciones-y-reembolsos","outdated":false,"position":5,"created_at":"2018-09-11T12:08:15Z","updated_at":"2026-07-11T07:33:34Z","description":"","source_locale":"en-us"}},"position":4},{"id":360009165233,"label":"¿Intercambiar un artículo? ","body":"<p><strong>Desafortunadamente, no podemos gestionar intercambios en relación con devoluciones en nuestro almacén. </strong>Si deseas intercambiar un artículo, te pedimos amablemente que devuelvas el artículo que no deseas conservar y realices un nuevo pedido para el producto correcto.<br><br>Instrucciones de devolución <strong><a href=\"https://www.bjornborg.com/es/customer-service/returns/\" target=\"_self\">CLIC AQUÍ.</a></strong></p>","section":{"id":360001925973,"url":"https://bjornborg.zendesk.com/api/v2/help_center/es/sections/360001925973.json","name":"Devoluciones","locale":"es","sorting":"manual","html_url":"https://bjornborg.zendesk.com/hc/es/sections/360001925973-Devoluciones","outdated":false,"position":0,"created_at":"2018-09-11T12:09:45Z","updated_at":"2026-07-11T07:33:34Z","category_id":360000854733,"description":"","source_locale":"en-us","theme_template":"section_page","parent_section_id":null,"category":{"id":360000854733,"url":"https://bjornborg.zendesk.com/api/v2/help_center/es/categories/360000854733.json","name":"Devoluciones y reembolsos","locale":"es","html_url":"https://bjornborg.zendesk.com/hc/es/categories/360000854733-Devoluciones-y-reembolsos","outdated":false,"position":5,"created_at":"2018-09-11T12:08:15Z","updated_at":"2026-07-11T07:33:34Z","description":"","source_locale":"en-us"}},"position":1},{"id":360021095539,"label":"Si escribió la dirección equivocada.","body":"<p data-start=\"2685\" data-end=\"2896\"><strong>No podemos cambiar la dirección una vez realizado el pedido.</strong> Si la dirección es incorrecta, por favor realiza un nuevo pedido con los datos correctos y espera a que el pedido original sea devuelto y reembolsado.<br><br><strong>Las devoluciones suelen tardar entre 3 y 6 semanas, tras lo cual se realiza un reembolso</strong>. Esta política está en vigor para prevenir fraudes y garantizar la seguridad del cliente. Lamentamos las molestias.</p>","section":{"id":360001882454,"url":"https://bjornborg.zendesk.com/api/v2/help_center/es/sections/360001882454.json","name":"Envío y Entrega","locale":"es","sorting":"manual","html_url":"https://bjornborg.zendesk.com/hc/es/sections/360001882454-Env%C3%ADo-y-Entrega","outdated":false,"position":0,"created_at":"2018-09-11T12:48:42Z","updated_at":"2026-05-12T13:16:08Z","category_id":360000842794,"description":null,"source_locale":"en-us","theme_template":"section_page","parent_section_id":null,"category":{"id":360000842794,"url":"https://bjornborg.zendesk.com/api/v2/help_center/es/categories/360000842794.json","name":"Envío y Entrega","locale":"es","html_url":"https://bjornborg.zendesk.com/hc/es/categories/360000842794-Env%C3%ADo-y-Entrega","outdated":false,"position":2,"created_at":"2018-09-11T12:48:22Z","updated_at":"2026-06-03T15:17:09Z","description":"","source_locale":"en-us"}},"position":3},{"id":360009165213,"label":"Pagué mi pedido con un vale, ¿cómo obtengo mi reembolso?","body":"<p><strong>Si has pagado tu pedido con un vale, se te reembolsará el importe con un nuevo vale por el mismo importe.</strong> Nuestro servicio de atención al cliente te enviará un vale por correo electrónico.</p>\n<p> </p>","section":{"id":360001925973,"url":"https://bjornborg.zendesk.com/api/v2/help_center/es/sections/360001925973.json","name":"Devoluciones","locale":"es","sorting":"manual","html_url":"https://bjornborg.zendesk.com/hc/es/sections/360001925973-Devoluciones","outdated":false,"position":0,"created_at":"2018-09-11T12:09:45Z","updated_at":"2026-07-11T07:33:34Z","category_id":360000854733,"description":"","source_locale":"en-us","theme_template":"section_page","parent_section_id":null,"category":{"id":360000854733,"url":"https://bjornborg.zendesk.com/api/v2/help_center/es/categories/360000854733.json","name":"Devoluciones y reembolsos","locale":"es","html_url":"https://bjornborg.zendesk.com/hc/es/categories/360000854733-Devoluciones-y-reembolsos","outdated":false,"position":5,"created_at":"2018-09-11T12:08:15Z","updated_at":"2026-07-11T07:33:34Z","description":"","source_locale":"en-us"}},"position":13},{"id":360021073120,"label":"¿Puedo realizar cambios o cancelar mi pedido?","body":"<p><strong>Desafortunadamente, no es posible cancelar, agregar o cambiar nada en un pedido realizado.</strong> Si ha pedido la talla incorrecta, le recomendamos que devuelva el producto y realice un nuevo pedido de la talla correcta.</p>\n<p><strong>Si no puede recoger su paquete a tiempo, se lo enviaremos automáticamente dentro de 10 a 14 días hábiles.</strong> Cuando hayamos recibido el paquete de vuelta, se realizará el reembolso.</p>","section":{"id":360001882454,"url":"https://bjornborg.zendesk.com/api/v2/help_center/es/sections/360001882454.json","name":"Envío y Entrega","locale":"es","sorting":"manual","html_url":"https://bjornborg.zendesk.com/hc/es/sections/360001882454-Env%C3%ADo-y-Entrega","outdated":false,"position":0,"created_at":"2018-09-11T12:48:42Z","updated_at":"2026-05-12T13:16:08Z","category_id":360000842794,"description":null,"source_locale":"en-us","theme_template":"section_page","parent_section_id":null,"category":{"id":360000842794,"url":"https://bjornborg.zendesk.com/api/v2/help_center/es/categories/360000842794.json","name":"Envío y Entrega","locale":"es","html_url":"https://bjornborg.zendesk.com/hc/es/categories/360000842794-Env%C3%ADo-y-Entrega","outdated":false,"position":2,"created_at":"2018-09-11T12:48:22Z","updated_at":"2026-06-03T15:17:09Z","description":"","source_locale":"en-us"}},"position":12},{"id":360009165093,"label":"¿Aceptan devoluciones de ropa interior?","body":"<p>Debido a la naturaleza de la ropa interior, no aceptamos devoluciones si ha sido abierta y/o probada. La ropa interior solo puede ser devuelta si está sin abrir en el embalaje original, sin usar y en las mismas condiciones en que fue entregada, con todas las etiquetas intactas.</p>","section":{"id":360001925973,"url":"https://bjornborg.zendesk.com/api/v2/help_center/es/sections/360001925973.json","name":"Devoluciones","locale":"es","sorting":"manual","html_url":"https://bjornborg.zendesk.com/hc/es/sections/360001925973-Devoluciones","outdated":false,"position":0,"created_at":"2018-09-11T12:09:45Z","updated_at":"2026-07-11T07:33:34Z","category_id":360000854733,"description":"","source_locale":"en-us","theme_template":"section_page","parent_section_id":null,"category":{"id":360000854733,"url":"https://bjornborg.zendesk.com/api/v2/help_center/es/categories/360000854733.json","name":"Devoluciones y reembolsos","locale":"es","html_url":"https://bjornborg.zendesk.com/hc/es/categories/360000854733-Devoluciones-y-reembolsos","outdated":false,"position":5,"created_at":"2018-09-11T12:08:15Z","updated_at":"2026-07-11T07:33:34Z","description":"","source_locale":"en-us"}},"position":14},{"id":360009166493,"label":"¿Qué debo hacer si no he recibido mi pedido?","body":"<p data-start=\"3610\" data-end=\"3835\"><strong data-start=\"3610\" data-end=\"3728\">Si no has recibido tu pedido después de 10 días hábiles desde el envío, verifica primero el número de seguimiento.</strong><br>Si no hay actualizaciones en el seguimiento dentro de 10 días, contáctanos por favor <a href=\"https://www.bjornborg.com/es/customer-service/\"><strong data-start=\"3816\" data-end=\"3832\">Haz clic aquí.</strong></a></p><p data-start=\"3837\" data-end=\"4172\">Los pedidos que nos son devueltos debido a una dirección incorrecta o incompleta, o por cualquier otra razón, y que no se recogen en el punto de recogida, no se volverán a enviar. En su lugar, se te reembolsará una vez que el pedido llegue de nuevo a nuestro almacén en Suecia. Ten en cuenta que los gastos de envío no se reembolsan.</p><p data-start=\"4174\" data-end=\"4263\">Te recomendamos realizar un nuevo pedido asegurándote de que la dirección sea correcta.</p>","section":{"id":360001882454,"url":"https://bjornborg.zendesk.com/api/v2/help_center/es/sections/360001882454.json","name":"Envío y Entrega","locale":"es","sorting":"manual","html_url":"https://bjornborg.zendesk.com/hc/es/sections/360001882454-Env%C3%ADo-y-Entrega","outdated":false,"position":0,"created_at":"2018-09-11T12:48:42Z","updated_at":"2026-05-12T13:16:08Z","category_id":360000842794,"description":null,"source_locale":"en-us","theme_template":"section_page","parent_section_id":null,"category":{"id":360000842794,"url":"https://bjornborg.zendesk.com/api/v2/help_center/es/categories/360000842794.json","name":"Envío y Entrega","locale":"es","html_url":"https://bjornborg.zendesk.com/hc/es/categories/360000842794-Env%C3%ADo-y-Entrega","outdated":false,"position":2,"created_at":"2018-09-11T12:48:22Z","updated_at":"2026-06-03T15:17:09Z","description":"","source_locale":"en-us"}},"position":15},{"id":360009031934,"label":"¿Cuál es el coste de envío?","body":"<p><strong>El coste de envío es de 4.00€</strong> y es gratuito en todos los pedidos superiores a 80.00€. El plazo normal de entrega tras el envío desde nuestro almacén es de 3 a 10 días laborables.</p>","section":{"id":360001882454,"url":"https://bjornborg.zendesk.com/api/v2/help_center/es/sections/360001882454.json","name":"Envío y Entrega","locale":"es","sorting":"manual","html_url":"https://bjornborg.zendesk.com/hc/es/sections/360001882454-Env%C3%ADo-y-Entrega","outdated":false,"position":0,"created_at":"2018-09-11T12:48:42Z","updated_at":"2026-05-12T13:16:08Z","category_id":360000842794,"description":null,"source_locale":"en-us","theme_template":"section_page","parent_section_id":null,"category":{"id":360000842794,"url":"https://bjornborg.zendesk.com/api/v2/help_center/es/categories/360000842794.json","name":"Envío y Entrega","locale":"es","html_url":"https://bjornborg.zendesk.com/hc/es/categories/360000842794-Env%C3%ADo-y-Entrega","outdated":false,"position":2,"created_at":"2018-09-11T12:48:22Z","updated_at":"2026-06-03T15:17:09Z","description":"","source_locale":"en-us"}},"position":16},{"id":33791320883730,"label":"¿Listo para finalizar tu compra?","body":"<p data-start=\"3029\" data-end=\"3138\">Cuando estés listo para finalizar tu compra, dirígete a tu bolsa de compra para revisar y realizar tu pedido.</p><p data-start=\"3140\" data-end=\"3294\">Si ya eres cliente y aún no has iniciado sesión en tu cuenta, puedes iniciar sesión fácilmente una vez que introduzcas tu dirección de correo electrónico.</p><p data-start=\"3296\" data-end=\"3497\">A los nuevos clientes se les solicita crear una cuenta. Esto nos permite ofrecerte el mejor servicio posible y garantizar que tus futuras experiencias de compra sean lo más sencillas y fluidas posible.</p><p data-start=\"3499\" data-end=\"3570\">Introduce tus datos de dirección para continuar con el envío y el pago.</p><p data-start=\"3572\" data-end=\"3753\">Selecciona el método de pago que prefieras y, cuando estés listo, haz clic en <strong data-start=\"3650\" data-end=\"3672\">\"Finalizar compra\"</strong>.<br>Recibirás una confirmación del pedido por correo electrónico en unos minutos.</p>","section":{"id":360001926013,"url":"https://bjornborg.zendesk.com/api/v2/help_center/es/sections/360001926013.json","name":"Pedidos","locale":"es","sorting":"manual","html_url":"https://bjornborg.zendesk.com/hc/es/sections/360001926013-Pedidos","outdated":false,"position":0,"created_at":"2018-09-11T12:24:51Z","updated_at":"2026-05-13T13:41:59Z","category_id":360000854773,"description":null,"source_locale":"en-us","theme_template":"section_page","parent_section_id":null,"category":{"id":360000854773,"url":"https://bjornborg.zendesk.com/api/v2/help_center/es/categories/360000854773.json","name":"Pedidos","locale":"es","html_url":"https://bjornborg.zendesk.com/hc/es/categories/360000854773-Pedidos","outdated":false,"position":3,"created_at":"2018-09-11T12:23:59Z","updated_at":"2026-06-03T15:17:09Z","description":"","source_locale":"en-us"}},"position":0},{"id":34008125842834,"label":"Si escribió la dirección equivocada.","body":"<p data-start=\"1957\" data-end=\"2114\"><strong>No podemos cambiar la dirección una vez realizado el pedido.</strong> Si es incorrecta, realiza un nuevo pedido y espera a que el original sea devuelto y reembolsado.</p><p data-start=\"2116\" data-end=\"2228\" data-is-last-node=\"\" data-is-only-node=\"\">Las devoluciones tardan entre 3 y 6 semanas. El reembolso se emite tras la devolución. Lamentamos las molestias.</p>","section":{"id":34005890568466,"url":"https://bjornborg.zendesk.com/api/v2/help_center/es/sections/34005890568466.json","name":"Artículos populares","locale":"es","sorting":"manual","html_url":"https://bjornborg.zendesk.com/hc/es/sections/34005890568466-Art%C3%ADculos-populares","outdated":false,"position":0,"created_at":"2026-03-13T13:42:51Z","updated_at":"2026-07-11T07:33:34Z","category_id":34005768850322,"description":null,"source_locale":"en-us","theme_template":"section_page","parent_section_id":null,"category":{"id":34005768850322,"url":"https://bjornborg.zendesk.com/api/v2/help_center/es/categories/34005768850322.json","name":"Artículos populares","locale":"es","html_url":"https://bjornborg.zendesk.com/hc/es/categories/34005768850322-Art%C3%ADculos-populares","outdated":false,"position":0,"created_at":"2026-03-13T13:40:07Z","updated_at":"2026-07-11T07:33:34Z","description":"","source_locale":"en-us"}},"position":11},{"id":34006443949842,"label":"No he recibido la confirmación de mi pedido.","body":"<p data-start=\"1876\" data-end=\"1971\">Deberías recibir una confirmación de pedido en pocos minutos. Si no, revisa tu carpeta de spam.</p><p data-start=\"1973\" data-end=\"2136\">Aunque no la hayas recibido, es posible que tu pedido ya se haya procesado. Contacta con atención al cliente antes de realizar un nuevo pedido. <a href=\"https://www.bjornborg.com/es/customer-service/#i-cant-log-in-to-my-account\"><strong data-start=\"2117\" data-end=\"2136\">[HAZ CLIC AQUÍ]</strong></a></p>","section":{"id":34005890568466,"url":"https://bjornborg.zendesk.com/api/v2/help_center/es/sections/34005890568466.json","name":"Artículos populares","locale":"es","sorting":"manual","html_url":"https://bjornborg.zendesk.com/hc/es/sections/34005890568466-Art%C3%ADculos-populares","outdated":false,"position":0,"created_at":"2026-03-13T13:42:51Z","updated_at":"2026-07-11T07:33:34Z","category_id":34005768850322,"description":null,"source_locale":"en-us","theme_template":"section_page","parent_section_id":null,"category":{"id":34005768850322,"url":"https://bjornborg.zendesk.com/api/v2/help_center/es/categories/34005768850322.json","name":"Artículos populares","locale":"es","html_url":"https://bjornborg.zendesk.com/hc/es/categories/34005768850322-Art%C3%ADculos-populares","outdated":false,"position":0,"created_at":"2026-03-13T13:40:07Z","updated_at":"2026-07-11T07:33:34Z","description":"","source_locale":"en-us"}},"position":13},{"id":34009426003730,"label":"Falta un producto en mi entrega.","body":"<p>Por favor, <a href=\"https://www.bjornborg.com/es/customer-service/#form\"><strong>contáctanos y</strong> </a>te ayudaremos a corregir el problema. Recuerda ingresar tu número de pedido para poder procesor tu caso de una forma más rápida y eficiente</p>","section":{"id":34005890568466,"url":"https://bjornborg.zendesk.com/api/v2/help_center/es/sections/34005890568466.json","name":"Artículos populares","locale":"es","sorting":"manual","html_url":"https://bjornborg.zendesk.com/hc/es/sections/34005890568466-Art%C3%ADculos-populares","outdated":false,"position":0,"created_at":"2026-03-13T13:42:51Z","updated_at":"2026-07-11T07:33:34Z","category_id":34005768850322,"description":null,"source_locale":"en-us","theme_template":"section_page","parent_section_id":null,"category":{"id":34005768850322,"url":"https://bjornborg.zendesk.com/api/v2/help_center/es/categories/34005768850322.json","name":"Artículos populares","locale":"es","html_url":"https://bjornborg.zendesk.com/hc/es/categories/34005768850322-Art%C3%ADculos-populares","outdated":false,"position":0,"created_at":"2026-03-13T13:40:07Z","updated_at":"2026-07-11T07:33:34Z","description":"","source_locale":"en-us"}},"position":9},{"id":34008391217298,"label":"Cancelar o modificar un pedido","body":"<p>Una vez realizado el pedido, se procesa de inmediato para que puedas recibir tu paquete lo antes posible. Por lo tanto, lamentablemente no tenemos la posibilidad de cancelar, añadir o modificar nada en tu pedido.</p>","section":{"id":34005890568466,"url":"https://bjornborg.zendesk.com/api/v2/help_center/es/sections/34005890568466.json","name":"Artículos populares","locale":"es","sorting":"manual","html_url":"https://bjornborg.zendesk.com/hc/es/sections/34005890568466-Art%C3%ADculos-populares","outdated":false,"position":0,"created_at":"2026-03-13T13:42:51Z","updated_at":"2026-07-11T07:33:34Z","category_id":34005768850322,"description":null,"source_locale":"en-us","theme_template":"section_page","parent_section_id":null,"category":{"id":34005768850322,"url":"https://bjornborg.zendesk.com/api/v2/help_center/es/categories/34005768850322.json","name":"Artículos populares","locale":"es","html_url":"https://bjornborg.zendesk.com/hc/es/categories/34005768850322-Art%C3%ADculos-populares","outdated":false,"position":0,"created_at":"2026-03-13T13:40:07Z","updated_at":"2026-07-11T07:33:34Z","description":"","source_locale":"en-us"}},"position":10},{"id":34428841883282,"label":"No he recibido el reembolso de mi devolución.","body":"<p data-start=\"2533\" data-end=\"2680\"><strong data-start=\"2533\" data-end=\"2547\">Reembolsos</strong><br>Los reembolsos se realizan después de recibir e inspeccionar la devolución (2–4 semanas). Se utilizará el método de pago original.<br><br><strong data-start=\"2682\" data-end=\"2708\">Si pagaste con Klarna:</strong><br>Si tu factura vence antes de que se procese tu devolución, págala o amplíala a través de Klarna. Si ya has pagado, Klarna te reembolsará una vez que se apruebe tu devolución.</p>","section":{"id":34005890568466,"url":"https://bjornborg.zendesk.com/api/v2/help_center/es/sections/34005890568466.json","name":"Artículos populares","locale":"es","sorting":"manual","html_url":"https://bjornborg.zendesk.com/hc/es/sections/34005890568466-Art%C3%ADculos-populares","outdated":false,"position":0,"created_at":"2026-03-13T13:42:51Z","updated_at":"2026-07-11T07:33:34Z","category_id":34005768850322,"description":null,"source_locale":"en-us","theme_template":"section_page","parent_section_id":null,"category":{"id":34005768850322,"url":"https://bjornborg.zendesk.com/api/v2/help_center/es/categories/34005768850322.json","name":"Artículos populares","locale":"es","html_url":"https://bjornborg.zendesk.com/hc/es/categories/34005768850322-Art%C3%ADculos-populares","outdated":false,"position":0,"created_at":"2026-03-13T13:40:07Z","updated_at":"2026-07-11T07:33:34Z","description":"","source_locale":"en-us"}},"position":4},{"id":34007450538514,"label":"Falta la etiqueta de devolución.","body":"<p data-start=\"1758\" data-end=\"1985\">Si has registrado tu devolución en nuestro sitio web pero no has recibido la etiqueta de devolución, puedes iniciar sesión en <a href=\"http://www.bjornborg.com/returns\" data-start=\"1886\" data-end=\"1911\" target=\"_new\" rel=\"noopener\"><strong>www.bjornborg.com/returns</strong></a><a href=\"http://www.bjornborg.com/returns\"><span aria-hidden=\"true\"></span></a><strong><a data-start=\"1886\" data-end=\"1911\" target=\"_new\" rel=\"noopener\"></a></strong> y hacer clic en <strong data-start=\"1928\" data-end=\"1946\">“Instrucciones”</strong> para descargar tu etiqueta nuevamente.</p>","section":{"id":34005890568466,"url":"https://bjornborg.zendesk.com/api/v2/help_center/es/sections/34005890568466.json","name":"Artículos populares","locale":"es","sorting":"manual","html_url":"https://bjornborg.zendesk.com/hc/es/sections/34005890568466-Art%C3%ADculos-populares","outdated":false,"position":0,"created_at":"2026-03-13T13:42:51Z","updated_at":"2026-07-11T07:33:34Z","category_id":34005768850322,"description":null,"source_locale":"en-us","theme_template":"section_page","parent_section_id":null,"category":{"id":34005768850322,"url":"https://bjornborg.zendesk.com/api/v2/help_center/es/categories/34005768850322.json","name":"Artículos populares","locale":"es","html_url":"https://bjornborg.zendesk.com/hc/es/categories/34005768850322-Art%C3%ADculos-populares","outdated":false,"position":0,"created_at":"2026-03-13T13:40:07Z","updated_at":"2026-07-11T07:33:34Z","description":"","source_locale":"en-us"}},"position":1},{"id":34009884146578,"label":"No he recibido la confirmación de mi pedido.","body":"<p><strong>Deberías recibir una confirmación de pedido en unos minutos.</strong> Si no has recibido este correo electrónico, por favor revisa la carpeta de correo no deseado de tu cuenta de correo electrónico. Aunque no hayas recibido una confirmación de pedido, es posible que tu pedido se haya procesado. Por lo tanto, te recomendamos que te pongas en contacto con nuestro Servicio de Atención al Cliente antes de hacer otro pedido en nuestro sitio web. <a href=\"https://www.bjornborg.com/kundtjanst/#form\"><strong>¡Haga clic aquí</strong> </a>para ponerse en contacto con nosotros!</p>","section":{"id":34005890568466,"url":"https://bjornborg.zendesk.com/api/v2/help_center/es/sections/34005890568466.json","name":"Artículos populares","locale":"es","sorting":"manual","html_url":"https://bjornborg.zendesk.com/hc/es/sections/34005890568466-Art%C3%ADculos-populares","outdated":false,"position":0,"created_at":"2026-03-13T13:42:51Z","updated_at":"2026-07-11T07:33:34Z","category_id":34005768850322,"description":null,"source_locale":"en-us","theme_template":"section_page","parent_section_id":null,"category":{"id":34005768850322,"url":"https://bjornborg.zendesk.com/api/v2/help_center/es/categories/34005768850322.json","name":"Artículos populares","locale":"es","html_url":"https://bjornborg.zendesk.com/hc/es/categories/34005768850322-Art%C3%ADculos-populares","outdated":false,"position":0,"created_at":"2026-03-13T13:40:07Z","updated_at":"2026-07-11T07:33:34Z","description":"","source_locale":"en-us"}},"position":3},{"id":34009585236114,"label":"¿Puedo llamar por teléfono?","body":"<p>El equipo de Atención al Cliente de Björn Borg maneja todo el soporte a través de correo electrónico. Nuestro objetivo es responder todos los correos electrónicos en un plazo de dos días laborables, de 9 a 16 CET. <br><br>Para cualquier consulta sobre su compra en curso con Björn Borg.com, envíe su correo electrónico a través de nuestro widget en la esquina \"¿Ayuda?\" o en el siguiente formulario.</p>","section":{"id":34005890568466,"url":"https://bjornborg.zendesk.com/api/v2/help_center/es/sections/34005890568466.json","name":"Artículos populares","locale":"es","sorting":"manual","html_url":"https://bjornborg.zendesk.com/hc/es/sections/34005890568466-Art%C3%ADculos-populares","outdated":false,"position":0,"created_at":"2026-03-13T13:42:51Z","updated_at":"2026-07-11T07:33:34Z","category_id":34005768850322,"description":null,"source_locale":"en-us","theme_template":"section_page","parent_section_id":null,"category":{"id":34005768850322,"url":"https://bjornborg.zendesk.com/api/v2/help_center/es/categories/34005768850322.json","name":"Artículos populares","locale":"es","html_url":"https://bjornborg.zendesk.com/hc/es/categories/34005768850322-Art%C3%ADculos-populares","outdated":false,"position":0,"created_at":"2026-03-13T13:40:07Z","updated_at":"2026-07-11T07:33:34Z","description":"","source_locale":"en-us"}},"position":8},{"id":34007919874578,"label":"Mi paquete ha sido devuelto, ¿pueden reenviarlo?","body":"<p>Lamentablemente, no podemos reenviar un paquete que nos ha sido devuelto. Le reembolsaremos en cuanto recibamos la devolución.</p>","section":{"id":34005890568466,"url":"https://bjornborg.zendesk.com/api/v2/help_center/es/sections/34005890568466.json","name":"Artículos populares","locale":"es","sorting":"manual","html_url":"https://bjornborg.zendesk.com/hc/es/sections/34005890568466-Art%C3%ADculos-populares","outdated":false,"position":0,"created_at":"2026-03-13T13:42:51Z","updated_at":"2026-07-11T07:33:34Z","category_id":34005768850322,"description":null,"source_locale":"en-us","theme_template":"section_page","parent_section_id":null,"category":{"id":34005768850322,"url":"https://bjornborg.zendesk.com/api/v2/help_center/es/categories/34005768850322.json","name":"Artículos populares","locale":"es","html_url":"https://bjornborg.zendesk.com/hc/es/categories/34005768850322-Art%C3%ADculos-populares","outdated":false,"position":0,"created_at":"2026-03-13T13:40:07Z","updated_at":"2026-07-11T07:33:34Z","description":"","source_locale":"en-us"}},"position":12},{"id":34006742817938,"label":"¿Dónde está mi pedido?","body":"<p>Una vez que su pedido haya sido enviado desde nuestro almacén en Suecia, habrá recibido una confirmación de entrega indicando su número de seguimiento junto con instrucciones de seguimiento a la dirección de correo electrónico que ingresó al realizar su pedido. Si no lo encuentras en tu bandeja de entrada, revisa tu carpeta de spam, porque a veces los correos electrónicos terminan allí.</p><p><br><strong>Los paquetes enviados con DHL tienen números de seguimiento y se pueden rastrear directamente en </strong><a href=\"https://www.dhl.de/en/privatkunden.html\"><strong>ESTE ENLACE.</strong></a></p><p>Si no hay ninguna actualización de seguimiento dentro de los 10 días, <a href=\"https://www.bjornborg.com/customer-service/#form\"><strong>HAGA CLIC AQUÍ</strong> </a>y contáctenos y lo ayudaremos :)</p>","section":{"id":34005890568466,"url":"https://bjornborg.zendesk.com/api/v2/help_center/es/sections/34005890568466.json","name":"Artículos populares","locale":"es","sorting":"manual","html_url":"https://bjornborg.zendesk.com/hc/es/sections/34005890568466-Art%C3%ADculos-populares","outdated":false,"position":0,"created_at":"2026-03-13T13:42:51Z","updated_at":"2026-07-11T07:33:34Z","category_id":34005768850322,"description":null,"source_locale":"en-us","theme_template":"section_page","parent_section_id":null,"category":{"id":34005768850322,"url":"https://bjornborg.zendesk.com/api/v2/help_center/es/categories/34005768850322.json","name":"Artículos populares","locale":"es","html_url":"https://bjornborg.zendesk.com/hc/es/categories/34005768850322-Art%C3%ADculos-populares","outdated":false,"position":0,"created_at":"2026-03-13T13:40:07Z","updated_at":"2026-07-11T07:33:34Z","description":"","source_locale":"en-us"}},"position":6},{"id":34800052025362,"label":"No he recibido una respuesta de ustedes.","body":"<p>Siempre respondemos a nuestros clientes en un plazo de 2 días laborables. Si no recibió una respuesta nuestra, verifique también su correo no deseado. envíanos un nuevo correo electrónico.</p>\n<p>Estamos cerrados los días festivos.</p>","section":{"id":34005890568466,"url":"https://bjornborg.zendesk.com/api/v2/help_center/es/sections/34005890568466.json","name":"Artículos populares","locale":"es","sorting":"manual","html_url":"https://bjornborg.zendesk.com/hc/es/sections/34005890568466-Art%C3%ADculos-populares","outdated":false,"position":0,"created_at":"2026-03-13T13:42:51Z","updated_at":"2026-07-11T07:33:34Z","category_id":34005768850322,"description":null,"source_locale":"en-us","theme_template":"section_page","parent_section_id":null,"category":{"id":34005768850322,"url":"https://bjornborg.zendesk.com/api/v2/help_center/es/categories/34005768850322.json","name":"Artículos populares","locale":"es","html_url":"https://bjornborg.zendesk.com/hc/es/categories/34005768850322-Art%C3%ADculos-populares","outdated":false,"position":0,"created_at":"2026-03-13T13:40:07Z","updated_at":"2026-07-11T07:33:34Z","description":"","source_locale":"en-us"}},"position":7},{"id":34831744254994,"label":"¿Qué debo hacer si no he recibido mi pedido?","body":"<p data-start=\"3610\" data-end=\"3835\"><strong data-start=\"3610\" data-end=\"3728\">Si no has recibido tu pedido después de 10 días hábiles desde el envío, verifica primero el número de seguimiento.</strong><br>Si no hay actualizaciones en el seguimiento dentro de 10 días, contáctanos por favor <a href=\"https://www.bjornborg.com/es/customer-service/\"><strong data-start=\"3816\" data-end=\"3832\">Haz clic aquí.</strong></a></p><p data-start=\"3837\" data-end=\"4172\">Los pedidos que nos son devueltos debido a una dirección incorrecta o incompleta, o por cualquier otra razón, y que no se recogen en el punto de recogida, no se volverán a enviar. En su lugar, se te reembolsará una vez que el pedido llegue de nuevo a nuestro almacén en Suecia. Ten en cuenta que los gastos de envío no se reembolsan.</p><p data-start=\"4174\" data-end=\"4263\">Te recomendamos realizar un nuevo pedido asegurándote de que la dirección sea correcta.</p>","section":{"id":34005890568466,"url":"https://bjornborg.zendesk.com/api/v2/help_center/es/sections/34005890568466.json","name":"Artículos populares","locale":"es","sorting":"manual","html_url":"https://bjornborg.zendesk.com/hc/es/sections/34005890568466-Art%C3%ADculos-populares","outdated":false,"position":0,"created_at":"2026-03-13T13:42:51Z","updated_at":"2026-07-11T07:33:34Z","category_id":34005768850322,"description":null,"source_locale":"en-us","theme_template":"section_page","parent_section_id":null,"category":{"id":34005768850322,"url":"https://bjornborg.zendesk.com/api/v2/help_center/es/categories/34005768850322.json","name":"Artículos populares","locale":"es","html_url":"https://bjornborg.zendesk.com/hc/es/categories/34005768850322-Art%C3%ADculos-populares","outdated":false,"position":0,"created_at":"2026-03-13T13:40:07Z","updated_at":"2026-07-11T07:33:34Z","description":"","source_locale":"en-us"}},"position":2},{"id":35396163569042,"label":"No he recibido la confirmación de mi pedido.","body":"<p data-start=\"1876\" data-end=\"1971\">Deberías recibir una confirmación de pedido en pocos minutos. Si no, revisa tu carpeta de spam.</p><p data-start=\"1973\" data-end=\"2136\">Aunque no la hayas recibido, es posible que tu pedido ya se haya procesado. Contacta con atención al cliente antes de realizar un nuevo pedido. <a href=\"https://www.bjornborg.com/es/customer-service/#i-cant-log-in-to-my-account\"><strong data-start=\"2117\" data-end=\"2136\">[HAZ CLIC AQUÍ]</strong></a></p>","section":{"id":360001882454,"url":"https://bjornborg.zendesk.com/api/v2/help_center/es/sections/360001882454.json","name":"Envío y Entrega","locale":"es","sorting":"manual","html_url":"https://bjornborg.zendesk.com/hc/es/sections/360001882454-Env%C3%ADo-y-Entrega","outdated":false,"position":0,"created_at":"2018-09-11T12:48:42Z","updated_at":"2026-05-12T13:16:08Z","category_id":360000842794,"description":null,"source_locale":"en-us","theme_template":"section_page","parent_section_id":null,"category":{"id":360000842794,"url":"https://bjornborg.zendesk.com/api/v2/help_center/es/categories/360000842794.json","name":"Envío y Entrega","locale":"es","html_url":"https://bjornborg.zendesk.com/hc/es/categories/360000842794-Env%C3%ADo-y-Entrega","outdated":false,"position":2,"created_at":"2018-09-11T12:48:22Z","updated_at":"2026-06-03T15:17:09Z","description":"","source_locale":"en-us"}},"position":1},{"id":35522001331474,"label":"Plazo de entrega.","body":"<p data-start=\"2817\" data-end=\"2879\"><strong>Tu pedido se envía en 1–2 días (1–3 días después de festivos).</strong></p><p data-start=\"2881\" data-end=\"3002\">La entrega estándar tarda 3–10 días laborables (lun–vie) tras el envío desde nuestro almacén en Suecia, según el mercado.</p><p data-start=\"3004\" data-end=\"3174\">Todos los pedidos son rastreables a través de DHL. Recibirás un número de seguimiento por correo electrónico cuando tu pedido haya sido enviado.</p><p data-start=\"3176\" data-end=\"3288\" data-is-last-node=\"\" data-is-only-node=\"\">Los plazos de entrega son estimados y pueden ser más largos en temporada alta (por ejemplo, festivos o rebajas).</p>","section":{"id":34005890568466,"url":"https://bjornborg.zendesk.com/api/v2/help_center/es/sections/34005890568466.json","name":"Artículos populares","locale":"es","sorting":"manual","html_url":"https://bjornborg.zendesk.com/hc/es/sections/34005890568466-Art%C3%ADculos-populares","outdated":false,"position":0,"created_at":"2026-03-13T13:42:51Z","updated_at":"2026-07-11T07:33:34Z","category_id":34005768850322,"description":null,"source_locale":"en-us","theme_template":"section_page","parent_section_id":null,"category":{"id":34005768850322,"url":"https://bjornborg.zendesk.com/api/v2/help_center/es/categories/34005768850322.json","name":"Artículos populares","locale":"es","html_url":"https://bjornborg.zendesk.com/hc/es/categories/34005768850322-Art%C3%ADculos-populares","outdated":false,"position":0,"created_at":"2026-03-13T13:40:07Z","updated_at":"2026-07-11T07:33:34Z","description":"","source_locale":"en-us"}},"position":0},{"id":34428885200530,"label":"No he recibido el reembolso de mi devolución.","body":"<p data-start=\"2533\" data-end=\"2680\"><strong data-start=\"2533\" data-end=\"2547\">Reembolsos</strong><br>Los reembolsos se realizan después de recibir e inspeccionar la devolución (2–4 semanas). Se utilizará el método de pago original.<br><br><strong data-start=\"2682\" data-end=\"2708\">Si pagaste con Klarna:</strong><br>Si tu factura vence antes de que se procese tu devolución, págala o amplíala a través de Klarna. Si ya has pagado, Klarna te reembolsará una vez que se apruebe tu devolución.</p>","section":{"id":360001925973,"url":"https://bjornborg.zendesk.com/api/v2/help_center/es/sections/360001925973.json","name":"Devoluciones","locale":"es","sorting":"manual","html_url":"https://bjornborg.zendesk.com/hc/es/sections/360001925973-Devoluciones","outdated":false,"position":0,"created_at":"2018-09-11T12:09:45Z","updated_at":"2026-07-11T07:33:34Z","category_id":360000854733,"description":"","source_locale":"en-us","theme_template":"section_page","parent_section_id":null,"category":{"id":360000854733,"url":"https://bjornborg.zendesk.com/api/v2/help_center/es/categories/360000854733.json","name":"Devoluciones y reembolsos","locale":"es","html_url":"https://bjornborg.zendesk.com/hc/es/categories/360000854733-Devoluciones-y-reembolsos","outdated":false,"position":5,"created_at":"2018-09-11T12:08:15Z","updated_at":"2026-07-11T07:33:34Z","description":"","source_locale":"en-us"}},"position":2},{"id":36136133006610,"label":"¿Por qué no puedo agregar el producto al carrito de compras?","body":"<p>La actualización de stock no siempre puede mantenerse al día con las ventas en períodos de rebajas  Trabajamos arduamente para brindar la mejor experiencia de compra online para todos nuestros clientes, pero pueden ocurrir demoras inesperadas, como escasez de stock. Esta es la razón por la cual un producto no se puede agregar al carrito de la compra.</p>","section":{"id":34005890568466,"url":"https://bjornborg.zendesk.com/api/v2/help_center/es/sections/34005890568466.json","name":"Artículos populares","locale":"es","sorting":"manual","html_url":"https://bjornborg.zendesk.com/hc/es/sections/34005890568466-Art%C3%ADculos-populares","outdated":false,"position":0,"created_at":"2026-03-13T13:42:51Z","updated_at":"2026-07-11T07:33:34Z","category_id":34005768850322,"description":null,"source_locale":"en-us","theme_template":"section_page","parent_section_id":null,"category":{"id":34005768850322,"url":"https://bjornborg.zendesk.com/api/v2/help_center/es/categories/34005768850322.json","name":"Artículos populares","locale":"es","html_url":"https://bjornborg.zendesk.com/hc/es/categories/34005768850322-Art%C3%ADculos-populares","outdated":false,"position":0,"created_at":"2026-03-13T13:40:07Z","updated_at":"2026-07-11T07:33:34Z","description":"","source_locale":"en-us"}},"position":0},{"id":36136073718674,"label":"¿Cuándo recibiré mi pedido de rebajas?","body":"<p><strong>Durante el Black Friday: </strong>El tiempo de entrega puede ser mayor debido a la gran cantidad de clientes satisfechos.</p>\n<p> </p>\n<p><strong>Durante los períodos de rebajas, pueden ocurrir demoras inesperadas, escasez de stock</strong>, y una serie de problemas que están fuera de nuestro control, para los cuales hacemos todo lo posible para que sea una experiencia positiva para nuestros clientes. Para obtener una mayor clarificación sobre nuestras políticas en la tienda web, consulta nuestros términos y condiciones.</p>","section":{"id":34005890568466,"url":"https://bjornborg.zendesk.com/api/v2/help_center/es/sections/34005890568466.json","name":"Artículos populares","locale":"es","sorting":"manual","html_url":"https://bjornborg.zendesk.com/hc/es/sections/34005890568466-Art%C3%ADculos-populares","outdated":false,"position":0,"created_at":"2026-03-13T13:42:51Z","updated_at":"2026-07-11T07:33:34Z","category_id":34005768850322,"description":null,"source_locale":"en-us","theme_template":"section_page","parent_section_id":null,"category":{"id":34005768850322,"url":"https://bjornborg.zendesk.com/api/v2/help_center/es/categories/34005768850322.json","name":"Artículos populares","locale":"es","html_url":"https://bjornborg.zendesk.com/hc/es/categories/34005768850322-Art%C3%ADculos-populares","outdated":false,"position":0,"created_at":"2026-03-13T13:40:07Z","updated_at":"2026-07-11T07:33:34Z","description":"","source_locale":"en-us"}},"position":0},{"id":36136009980434,"label":"Compras anteriores al período de rebajas. ¿puedo obtener los precios de rebajas en mi pedido?","body":"<p>Con el fin de ser justos y consistentes para todos nuestros clientes, no ofrecemos compensación por productos comprados fuera del período de rebajas.<br><br>Puedes devolver tu pedido siempre y cuando los productos conserven su embalaje         original y estén sin abrir, en el caso de ropa interior.</p>","section":{"id":34005890568466,"url":"https://bjornborg.zendesk.com/api/v2/help_center/es/sections/34005890568466.json","name":"Artículos populares","locale":"es","sorting":"manual","html_url":"https://bjornborg.zendesk.com/hc/es/sections/34005890568466-Art%C3%ADculos-populares","outdated":false,"position":0,"created_at":"2026-03-13T13:42:51Z","updated_at":"2026-07-11T07:33:34Z","category_id":34005768850322,"description":null,"source_locale":"en-us","theme_template":"section_page","parent_section_id":null,"category":{"id":34005768850322,"url":"https://bjornborg.zendesk.com/api/v2/help_center/es/categories/34005768850322.json","name":"Artículos populares","locale":"es","html_url":"https://bjornborg.zendesk.com/hc/es/categories/34005768850322-Art%C3%ADculos-populares","outdated":false,"position":0,"created_at":"2026-03-13T13:40:07Z","updated_at":"2026-07-11T07:33:34Z","description":"","source_locale":"en-us"}},"position":0},{"id":37142875800082,"label":"¿Qué es el derecho de desistimiento?","body":"<div><div data-turn-id-container=\"request-WEB:6d576d12-c98c-45be-bedb-2b387cefd6cd-0\" data-is-intersecting=\"true\"><section dir=\"auto\" data-turn-id=\"request-WEB:6d576d12-c98c-45be-bedb-2b387cefd6cd-0\" data-turn-id-container=\"request-WEB:6d576d12-c98c-45be-bedb-2b387cefd6cd-0\" data-testid=\"conversation-turn-2\" data-turn=\"assistant\"><div><div data-conversation-screenshot-content=\"\">\n<div><div dir=\"auto\" tabindex=\"0\" data-message-author-role=\"assistant\" data-message-id=\"7c5b9909-3393-4995-b8ae-3e083f2ebbcf\" data-message-model-slug=\"gpt-5-5\" data-turn-start-message=\"true\"><div><div><p data-start=\"2362\" data-end=\"2780\" data-is-last-node=\"\" data-is-only-node=\"\">El derecho de desistimiento significa que tiene derecho a cancelar su compra online dentro de los 14 días posteriores a la recepción de su pedido, sin necesidad de indicar ningún motivo. Este derecho está establecido por la legislación de protección de los consumidores de la Unión Europea. Una vez enviada su solicitud de desistimiento, recibirá instrucciones sobre cómo devolver los productos y recibir el reembolso.<span aria-hidden=\"true\"></span></p></div></div></div></div>\n<div> </div>\n<div><div> </div></div>\n</div></div></section></div></div><div aria-hidden=\"true\"> </div>","section":{"id":360001925973,"url":"https://bjornborg.zendesk.com/api/v2/help_center/es/sections/360001925973.json","name":"Devoluciones","locale":"es","sorting":"manual","html_url":"https://bjornborg.zendesk.com/hc/es/sections/360001925973-Devoluciones","outdated":false,"position":0,"created_at":"2018-09-11T12:09:45Z","updated_at":"2026-07-11T07:33:34Z","category_id":360000854733,"description":"","source_locale":"en-us","theme_template":"section_page","parent_section_id":null,"category":{"id":360000854733,"url":"https://bjornborg.zendesk.com/api/v2/help_center/es/categories/360000854733.json","name":"Devoluciones y reembolsos","locale":"es","html_url":"https://bjornborg.zendesk.com/hc/es/categories/360000854733-Devoluciones-y-reembolsos","outdated":false,"position":5,"created_at":"2018-09-11T12:08:15Z","updated_at":"2026-07-11T07:33:34Z","description":"","source_locale":"en-us"}},"position":0},{"id":37142881169042,"label":"¿Qué es el derecho de desistimiento?","body":"<div><div data-turn-id-container=\"request-WEB:6d576d12-c98c-45be-bedb-2b387cefd6cd-0\" data-is-intersecting=\"true\"><section dir=\"auto\" data-turn-id=\"request-WEB:6d576d12-c98c-45be-bedb-2b387cefd6cd-0\" data-turn-id-container=\"request-WEB:6d576d12-c98c-45be-bedb-2b387cefd6cd-0\" data-testid=\"conversation-turn-2\" data-turn=\"assistant\"><div><div data-conversation-screenshot-content=\"\">\n<div><div dir=\"auto\" tabindex=\"0\" data-message-author-role=\"assistant\" data-message-id=\"7c5b9909-3393-4995-b8ae-3e083f2ebbcf\" data-message-model-slug=\"gpt-5-5\" data-turn-start-message=\"true\"><div><div><p data-start=\"2362\" data-end=\"2780\" data-is-last-node=\"\" data-is-only-node=\"\">El derecho de desistimiento significa que tiene derecho a cancelar su compra online dentro de los 14 días posteriores a la recepción de su pedido, sin necesidad de indicar ningún motivo. Este derecho está establecido por la legislación de protección de los consumidores de la Unión Europea. Una vez enviada su solicitud de desistimiento, recibirá instrucciones sobre cómo devolver los productos y recibir el reembolso.<span aria-hidden=\"true\"></span></p></div></div></div></div>\n<div> </div>\n<div><div> </div></div>\n</div></div></section></div></div><div aria-hidden=\"true\"> </div>","section":{"id":34005890568466,"url":"https://bjornborg.zendesk.com/api/v2/help_center/es/sections/34005890568466.json","name":"Artículos populares","locale":"es","sorting":"manual","html_url":"https://bjornborg.zendesk.com/hc/es/sections/34005890568466-Art%C3%ADculos-populares","outdated":false,"position":0,"created_at":"2026-03-13T13:42:51Z","updated_at":"2026-07-11T07:33:34Z","category_id":34005768850322,"description":null,"source_locale":"en-us","theme_template":"section_page","parent_section_id":null,"category":{"id":34005768850322,"url":"https://bjornborg.zendesk.com/api/v2/help_center/es/categories/34005768850322.json","name":"Artículos populares","locale":"es","html_url":"https://bjornborg.zendesk.com/hc/es/categories/34005768850322-Art%C3%ADculos-populares","outdated":false,"position":0,"created_at":"2026-03-13T13:40:07Z","updated_at":"2026-07-11T07:33:34Z","description":"","source_locale":"en-us"}},"position":0}],"faqTitle":"F.A.Q","preamble":{"type":"doc","content":[{"type":"paragraph","content":[{"text":"Estamos aquí para ayudarte si tienes cualquier pregunta o necesitas ayuda con tu pedido. ","type":"text"},{"text":"Contacta con nosotros.","type":"text","marks":[{"type":"link","attrs":{"href":"customerservice@bjornborg.com","uuid":null,"anchor":null,"target":"_self","linktype":"email"}}]}]}]},"component":"customerServicePage","contactTitle":"¿Cómo podemos ayudarle?","requestSucessLabel":"Gracias por su mensaje","requestErrorMessage":{"type":"doc","content":[{"type":"paragraph","content":[{"text":"Se ha producido un error al enviar el formulario. Póngase en contacto con nuestro ","type":"text"},{"text":"servicio de atención al cliente ","type":"text","marks":[{"type":"link","attrs":{"href":"customerservice@bjornborg.com","uuid":null,"anchor":null,"target":null,"linktype":"email"}}]},{"text":"para obtener más información.","type":"text"}]}]},"requestSucessMessage":{"type":"doc","content":[{"type":"paragraph","content":[{"text":"Nos pondremos en contacto contigo lo antes posible. Normalmente tardamos hasta 2 días laborables.","type":"text"}]},{"type":"paragraph","content":[{"text":"Te contestaremos en inglés :-)","type":"text"}]}]},"faqItemsStructuredData":[{"id":26048555173394,"label":"Tarifa de devolución","body":"<p data-start=\"1457\" data-end=\"1739\"><strong>Se aplicará una tarifa de devolución de 3,95 EUR.</strong></p><p data-start=\"1457\" data-end=\"1739\">Si no estás completamente satisfecho con tu pedido, tienes 30 días desde la fecha de recepción para hacer una devolución. Los artículos deben estar en su estado original, con todas las etiquetas adheridas.<br><br> </p>","section":{"id":360001925973,"url":"https://bjornborg.zendesk.com/api/v2/help_center/es/sections/360001925973.json","name":"Devoluciones","locale":"es","sorting":"manual","html_url":"https://bjornborg.zendesk.com/hc/es/sections/360001925973-Devoluciones","outdated":false,"position":0,"created_at":"2018-09-11T12:09:45Z","updated_at":"2026-07-11T07:33:34Z","category_id":360000854733,"description":"","source_locale":"en-us","theme_template":"section_page","parent_section_id":null,"category":{"id":360000854733,"url":"https://bjornborg.zendesk.com/api/v2/help_center/es/categories/360000854733.json","name":"Devoluciones y 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😀️</p>","section":{"id":4415075728530,"url":"https://bjornborg.zendesk.com/api/v2/help_center/es/sections/4415075728530.json","name":"Promotions","locale":"es","sorting":"manual","html_url":"https://bjornborg.zendesk.com/hc/es/sections/4415075728530-Promotions","outdated":false,"position":0,"created_at":"2022-01-12T08:43:01Z","updated_at":"2025-12-10T15:14:11Z","category_id":4415071764242,"description":null,"source_locale":"en-us","theme_template":"section_page","parent_section_id":null,"category":{"id":4415071764242,"url":"https://bjornborg.zendesk.com/api/v2/help_center/es/categories/4415071764242.json","name":"Promotions","locale":"es","html_url":"https://bjornborg.zendesk.com/hc/es/categories/4415071764242-Promotions","outdated":false,"position":12,"created_at":"2022-01-12T08:42:09Z","updated_at":"2026-06-03T15:17:09Z","description":"","source_locale":"en-us"}},"position":0},{"id":21486405333906,"label":"¿Está el producto en stock?","body":"<div class=\"flex max-w-full flex-col flex-grow\">\n<div class=\"min-h-[20px] text-message flex w-full flex-col items-end gap-2 whitespace-normal break-words [.text-message+&amp;]:mt-5\" dir=\"auto\" data-message-author-role=\"assistant\" data-message-id=\"85399ff7-c3d0-467a-bbfd-573d0b8f548a\">\n<div class=\"flex w-full flex-col gap-1 empty:hidden first:pt-[3px]\">\n<div class=\"markdown prose w-full break-words dark:prose-invert light\">\n<p>Si no ves el producto en nuestra página web, significa que está agotado.</p>\n</div>\n</div>\n</div>\n</div>","section":{"id":360001882574,"url":"https://bjornborg.zendesk.com/api/v2/help_center/es/sections/360001882574.json","name":"Productos","locale":"es","sorting":"manual","html_url":"https://bjornborg.zendesk.com/hc/es/sections/360001882574-Productos","outdated":false,"position":0,"created_at":"2018-09-11T13:01:41Z","updated_at":"2026-05-07T12:39:35Z","category_id":360000854933,"description":null,"source_locale":"en-us","theme_template":"section_page","parent_section_id":null,"category":{"id":360000854933,"url":"https://bjornborg.zendesk.com/api/v2/help_center/es/categories/360000854933.json","name":"Productos","locale":"es","html_url":"https://bjornborg.zendesk.com/hc/es/categories/360000854933-Productos","outdated":false,"position":13,"created_at":"2018-09-11T13:01:29Z","updated_at":"2026-06-03T15:17:09Z","description":"","source_locale":"en-us"}},"position":0},{"id":20857735464594,"label":"Nuestras tiendas.","body":"<p>Tenemos tiendas físicas en Suecia, los Países Bajos, Finlandia y Bélgica.</p>\n<ul>\n<li>Para ver los detalles de contacto, <a href=\"https://www.bjornborg.com/es/showroom/\"><strong>HAGA CLIC AQUÍ.</strong></a>\n</li>\n</ul>","section":{"id":20857518683922,"url":"https://bjornborg.zendesk.com/api/v2/help_center/es/sections/20857518683922.json","name":"Localizadora de tiendas","locale":"es","sorting":"manual","html_url":"https://bjornborg.zendesk.com/hc/es/sections/20857518683922-Localizadora-de-tiendas","outdated":false,"position":0,"created_at":"2024-08-20T08:15:44Z","updated_at":"2025-12-10T14:23:34Z","category_id":20857452382354,"description":null,"source_locale":"en-us","theme_template":"section_page","parent_section_id":null,"category":{"id":20857452382354,"url":"https://bjornborg.zendesk.com/api/v2/help_center/es/categories/20857452382354.json","name":"Localizadora de tiendas","locale":"es","html_url":"https://bjornborg.zendesk.com/hc/es/categories/20857452382354-Localizadora-de-tiendas","outdated":false,"position":10,"created_at":"2024-08-20T08:12:33Z","updated_at":"2026-06-03T15:17:09Z","description":"","source_locale":"en-us"}},"position":0},{"id":20857169596306,"label":"¿Los vestidos de tenis tienen pantalones cortos interiores?","body":"<p>Nuestros vestidos de tenis no tienen pantalones cortos interiores. Recomendamos comprar los \"Ace Minishorts\" a juego.</p>","section":{"id":360001882574,"url":"https://bjornborg.zendesk.com/api/v2/help_center/es/sections/360001882574.json","name":"Productos","locale":"es","sorting":"manual","html_url":"https://bjornborg.zendesk.com/hc/es/sections/360001882574-Productos","outdated":false,"position":0,"created_at":"2018-09-11T13:01:41Z","updated_at":"2026-05-07T12:39:35Z","category_id":360000854933,"description":null,"source_locale":"en-us","theme_template":"section_page","parent_section_id":null,"category":{"id":360000854933,"url":"https://bjornborg.zendesk.com/api/v2/help_center/es/categories/360000854933.json","name":"Productos","locale":"es","html_url":"https://bjornborg.zendesk.com/hc/es/categories/360000854933-Productos","outdated":false,"position":13,"created_at":"2018-09-11T13:01:29Z","updated_at":"2026-06-03T15:17:09Z","description":"","source_locale":"en-us"}},"position":0},{"id":10049407052050,"label":"No he recibido una respuesta de ustedes. ","body":"<p><strong>Siempre respondemos a nuestros clientes en un plazo de 2 días laborables.</strong> Si no recibió una respuesta nuestra, verifique también su correo no deseado. envíanos un nuevo correo electrónico.</p>\n<p>Estamos cerrados los días festivos.</p>","section":{"id":360005660039,"url":"https://bjornborg.zendesk.com/api/v2/help_center/es/sections/360005660039.json","name":"Contaco","locale":"es","sorting":"manual","html_url":"https://bjornborg.zendesk.com/hc/es/sections/360005660039-Contaco","outdated":false,"position":0,"created_at":"2021-04-15T08:46:46Z","updated_at":"2026-04-14T13:03:19Z","category_id":360003111259,"description":null,"source_locale":"en-us","theme_template":"section_page","parent_section_id":null,"category":{"id":360003111259,"url":"https://bjornborg.zendesk.com/api/v2/help_center/es/categories/360003111259.json","name":"Contacto","locale":"es","html_url":"https://bjornborg.zendesk.com/hc/es/categories/360003111259-Contacto","outdated":false,"position":9,"created_at":"2021-04-15T08:45:15Z","updated_at":"2026-06-03T15:17:09Z","description":"","source_locale":"en-us"}},"position":0},{"id":7522540553746,"label":"¿Se ha realizado mi suscripción correctamente? ","body":"<p>Cuando hayas creado tu suscripción, no se te cobrará ningún importe (0EUR). Tan pronto como tu pedido sea enviado desde nuestro almacén, recibirás un correo electrónico de confirmación de pedido. Si tienes alguna pregunta adicional, por favor contáctanos en <a href=\"https://www.bjornborg.com/es/customer-service/#form\" target=\"_self\" rel=\"undefined\">customerservice@bjornborg.com </a></p>","section":{"id":7522320187026,"url":"https://bjornborg.zendesk.com/api/v2/help_center/es/sections/7522320187026.json","name":"Suscripción de ropa interior","locale":"es","sorting":"manual","html_url":"https://bjornborg.zendesk.com/hc/es/sections/7522320187026-Suscripci%C3%B3n-de-ropa-interior","outdated":false,"position":0,"created_at":"2022-09-07T13:24:24Z","updated_at":"2026-06-11T09:23:07Z","category_id":7522237880722,"description":null,"source_locale":"en-us","theme_template":"section_page","parent_section_id":null,"category":{"id":7522237880722,"url":"https://bjornborg.zendesk.com/api/v2/help_center/es/categories/7522237880722.json","name":"Suscripción de ropa interior","locale":"es","html_url":"https://bjornborg.zendesk.com/hc/es/categories/7522237880722-Suscripci%C3%B3n-de-ropa-interior","outdated":false,"position":11,"created_at":"2022-09-07T13:21:31Z","updated_at":"2026-06-11T09:23:07Z","description":"","source_locale":"en-us"}},"position":0},{"id":7522516716690,"label":"¿Cómo cancelo mi suscripción? ","body":"<p>Puedes cancelar tu suscripción en cualquier momento contactándonos: <a href=\"https://www.bjornborg.com/es/customer-service/#form\" target=\"_self\" rel=\"undefined\">customerservice@bjornborg.com</a>. </p>","section":{"id":7522320187026,"url":"https://bjornborg.zendesk.com/api/v2/help_center/es/sections/7522320187026.json","name":"Suscripción de ropa interior","locale":"es","sorting":"manual","html_url":"https://bjornborg.zendesk.com/hc/es/sections/7522320187026-Suscripci%C3%B3n-de-ropa-interior","outdated":false,"position":0,"created_at":"2022-09-07T13:24:24Z","updated_at":"2026-06-11T09:23:07Z","category_id":7522237880722,"description":null,"source_locale":"en-us","theme_template":"section_page","parent_section_id":null,"category":{"id":7522237880722,"url":"https://bjornborg.zendesk.com/api/v2/help_center/es/categories/7522237880722.json","name":"Suscripción de ropa interior","locale":"es","html_url":"https://bjornborg.zendesk.com/hc/es/categories/7522237880722-Suscripci%C3%B3n-de-ropa-interior","outdated":false,"position":11,"created_at":"2022-09-07T13:21:31Z","updated_at":"2026-06-11T09:23:07Z","description":"","source_locale":"en-us"}},"position":0},{"id":7522537267602,"label":"¿Con qué frecuencia recibiré los boxers? ","body":"<p>Puedes elegir recibir tus boxers cada mes, cada dos meses o cada tres meses.</p>","section":{"id":7522320187026,"url":"https://bjornborg.zendesk.com/api/v2/help_center/es/sections/7522320187026.json","name":"Suscripción de ropa interior","locale":"es","sorting":"manual","html_url":"https://bjornborg.zendesk.com/hc/es/sections/7522320187026-Suscripci%C3%B3n-de-ropa-interior","outdated":false,"position":0,"created_at":"2022-09-07T13:24:24Z","updated_at":"2026-06-11T09:23:07Z","category_id":7522237880722,"description":null,"source_locale":"en-us","theme_template":"section_page","parent_section_id":null,"category":{"id":7522237880722,"url":"https://bjornborg.zendesk.com/api/v2/help_center/es/categories/7522237880722.json","name":"Suscripción de ropa interior","locale":"es","html_url":"https://bjornborg.zendesk.com/hc/es/categories/7522237880722-Suscripci%C3%B3n-de-ropa-interior","outdated":false,"position":11,"created_at":"2022-09-07T13:21:31Z","updated_at":"2026-06-11T09:23:07Z","description":"","source_locale":"en-us"}},"position":0},{"id":7522535584914,"label":"¿Por qué deberías suscribirte?","body":"<p><strong>Aquí tienes algunas ventajas irresistibles</strong><strong>: </strong> </p>\n<ol>\n<li>Ahorro: Al suscribirte, obtendrás un descuento exclusivo de hasta el 30% en comparación con el precio regular de los boxers. Es una forma fantástica de obtener ropa interior de primera calidad a precios más asequibles.</li>\n<li>Comodidad:. Con nuestra suscripción, recibirás automáticamente los boxers en el intervalo que elijas, sin tener que hacer ningún esfuerzo adicional. Siempre estarás preparado y sentirás la comodidad de nuestros diseños innovadores.</li>\n<li>Variedad: Nuestro equipo de expertos seleccionará una variedad de estilos y colores de boxers para cada entrega, asegurando que tengas opciones frescas y emocionantes en tu colección de ropa interior. Cada envío será una agradable sorpresa.</li>\n<li>Flexibilidad: Puedes pausar, ajustar o cancelar tu suscripción en cualquier momento. Nos adaptamos a tus necesidades y preferencias. Si en algún momento deseas realizar cambios, solo tienes que contactarnos y estaremos encantados de ayudarte. <a href=\"https://www.bjornborg.com/es/customer-service/#form\" target=\"_self\" rel=\"undefined\">customerservice@bjornborg.com</a>.</li>\n</ol>\n<p> </p>","section":{"id":7522320187026,"url":"https://bjornborg.zendesk.com/api/v2/help_center/es/sections/7522320187026.json","name":"Suscripción de ropa interior","locale":"es","sorting":"manual","html_url":"https://bjornborg.zendesk.com/hc/es/sections/7522320187026-Suscripci%C3%B3n-de-ropa-interior","outdated":false,"position":0,"created_at":"2022-09-07T13:24:24Z","updated_at":"2026-06-11T09:23:07Z","category_id":7522237880722,"description":null,"source_locale":"en-us","theme_template":"section_page","parent_section_id":null,"category":{"id":7522237880722,"url":"https://bjornborg.zendesk.com/api/v2/help_center/es/categories/7522237880722.json","name":"Suscripción de ropa interior","locale":"es","html_url":"https://bjornborg.zendesk.com/hc/es/categories/7522237880722-Suscripci%C3%B3n-de-ropa-interior","outdated":false,"position":11,"created_at":"2022-09-07T13:21:31Z","updated_at":"2026-06-11T09:23:07Z","description":"","source_locale":"en-us"}},"position":0},{"id":4444474770962,"label":"¿Cómo puedo utilizar mi bonificación?","body":"<p><strong>Cuando se crea un vale de bonificación, lo encontrarás en el paso de pago, siempre y cuando hayas iniciado sesión.</strong> Si tienes un vale de bonificación activo para usar, puedes seleccionarlo debajo del cuadro de código de descuento.</p><p> </p><p><img class=\"wysiwyg-image-resized\" style=\"aspect-ratio: 747/570; width: 63.73%;\" src=\"https://bjornborg.zendesk.com/hc/article_attachments/34887204698770\" width=\"747\" height=\"570\"></p>","section":{"id":360001926273,"url":"https://bjornborg.zendesk.com/api/v2/help_center/es/sections/360001926273.json","name":"Team Borg - Programa de fidelidad","locale":"es","sorting":"manual","html_url":"https://bjornborg.zendesk.com/hc/es/sections/360001926273-Team-Borg-Programa-de-fidelidad","outdated":false,"position":0,"created_at":"2018-09-11T13:11:12Z","updated_at":"2026-04-17T12:41:26Z","category_id":360000854993,"description":null,"source_locale":"en-us","theme_template":"section_page","parent_section_id":null,"category":{"id":360000854993,"url":"https://bjornborg.zendesk.com/api/v2/help_center/es/categories/360000854993.json","name":"Team Borg - Programa de fidelidad","locale":"es","html_url":"https://bjornborg.zendesk.com/hc/es/categories/360000854993-Team-Borg-Programa-de-fidelidad","outdated":false,"position":4,"created_at":"2018-09-11T13:10:53Z","updated_at":"2026-06-03T15:17:09Z","description":"","source_locale":"en-us"}},"position":0},{"id":4415072318354,"label":"Guía de ropa interior ","body":"<p>Nuestra guía de ropa interior para hombre de Björn Borg te ayudará a encontrar el ajuste perfecto y el estilo que mejor se adapte a tus preferencias. Descubre nuestra amplia selección de boxers y calzoncillos diseñados para ofrecerte comodidad, calidad y estilo. Encuentra tu talla ideal consultando nuestra guía de tallas y elige entre una variedad de materiales de alta calidad y diseños modernos. Experimenta el ajuste perfecto y la sensación de confianza con la ropa interior Björn Borg. <a href=\"https://www.bjornborg.com/es/men/men-underwear-guide/\"><strong>Leer más aquí.</strong></a></p>","section":{"id":360001882574,"url":"https://bjornborg.zendesk.com/api/v2/help_center/es/sections/360001882574.json","name":"Productos","locale":"es","sorting":"manual","html_url":"https://bjornborg.zendesk.com/hc/es/sections/360001882574-Productos","outdated":false,"position":0,"created_at":"2018-09-11T13:01:41Z","updated_at":"2026-05-07T12:39:35Z","category_id":360000854933,"description":null,"source_locale":"en-us","theme_template":"section_page","parent_section_id":null,"category":{"id":360000854933,"url":"https://bjornborg.zendesk.com/api/v2/help_center/es/categories/360000854933.json","name":"Productos","locale":"es","html_url":"https://bjornborg.zendesk.com/hc/es/categories/360000854933-Productos","outdated":false,"position":13,"created_at":"2018-09-11T13:01:29Z","updated_at":"2026-06-03T15:17:09Z","description":"","source_locale":"en-us"}},"position":0},{"id":4415066162066,"label":"Sports boxer","body":"<p>Hecho de 90% poliéster y 10% elastano.</p>\n<p>Nuestro bóxer deportivo está diseñado para que llegues más lejos. Ligero como una pluma y manteniéndote seco, el material de alto rendimiento te da la fuerza para hacer esa repetición extra. No porque tengas que hacerlo, sino porque puedes.</p>","section":{"id":360001882574,"url":"https://bjornborg.zendesk.com/api/v2/help_center/es/sections/360001882574.json","name":"Productos","locale":"es","sorting":"manual","html_url":"https://bjornborg.zendesk.com/hc/es/sections/360001882574-Productos","outdated":false,"position":0,"created_at":"2018-09-11T13:01:41Z","updated_at":"2026-05-07T12:39:35Z","category_id":360000854933,"description":null,"source_locale":"en-us","theme_template":"section_page","parent_section_id":null,"category":{"id":360000854933,"url":"https://bjornborg.zendesk.com/api/v2/help_center/es/categories/360000854933.json","name":"Productos","locale":"es","html_url":"https://bjornborg.zendesk.com/hc/es/categories/360000854933-Productos","outdated":false,"position":13,"created_at":"2018-09-11T13:01:29Z","updated_at":"2026-06-03T15:17:09Z","description":"","source_locale":"en-us"}},"position":0},{"id":4415065942930,"label":"El código de descuento no funciona.","body":"<p><strong>El código de descuento no funciona</strong>, puede ser porque no se puede combinar con otros descuentos.</p>\n<p>Por lo general, nuestras promociones no son acumulables. Esto significa que solo podrás aplicar una promoción por pedido de compra. Si tienes varios códigos de descuento, te recomendamos seleccionar el que mejor se adapte a tus necesidades y aprovecharlo en tu compra.<br><br>Si encuentras algún problema al intentar utilizar una promoción o código de descuento, pongáse en contacto con nuestro equipo de atención al cliente. Ellos estarán encantados de ayudarte a resolver cualquier inconveniente y asegurarse de que puedas disfrutar de las promociones de Björn Borg sin contratiempos.</p>","section":{"id":4415075728530,"url":"https://bjornborg.zendesk.com/api/v2/help_center/es/sections/4415075728530.json","name":"Promotions","locale":"es","sorting":"manual","html_url":"https://bjornborg.zendesk.com/hc/es/sections/4415075728530-Promotions","outdated":false,"position":0,"created_at":"2022-01-12T08:43:01Z","updated_at":"2025-12-10T15:14:11Z","category_id":4415071764242,"description":null,"source_locale":"en-us","theme_template":"section_page","parent_section_id":null,"category":{"id":4415071764242,"url":"https://bjornborg.zendesk.com/api/v2/help_center/es/categories/4415071764242.json","name":"Promotions","locale":"es","html_url":"https://bjornborg.zendesk.com/hc/es/categories/4415071764242-Promotions","outdated":false,"position":12,"created_at":"2022-01-12T08:42:09Z","updated_at":"2026-06-03T15:17:09Z","description":"","source_locale":"en-us"}},"position":0},{"id":4408205889810,"label":"La diferencia entre Organic/Premium Cotton Stretch-boxer y Cotton Stretch-boxer.","body":"<p><strong>La diferencia entre los boxers Organic/Premium Cotton Stretch y los boxers Cotton Stretch</strong> de Björn Borg radica en algunos aspectos clave. Los boxers Premium Cotton Stretch están confeccionados con algodón de mayor peso, específicamente 190 g/m2. Este mayor peso del tejido les otorga una sensación de mayor calidad y durabilidad.<br><br>Por otro lado, nuestros boxers Cotton Stretch, que se presentan en packs de 12, 10, 7, 5 y 3 unidades, están fabricados con algodón de peso ligeramente menor, alrededor de 170 g/m2. Aunque mantienen la misma elasticidad y comodidad característica de Björn Borg, el tejido de los boxers Cotton Stretch puede percibirse ligeramente más ligero en comparación con los Premium Cotton Stretch.<br><br>Ambas opciones son de alta calidad y ofrecen un ajuste perfecto gracias a su elasticidad. La elección entre Premium Cotton Stretch y Cotton Stretch dependerá de tus preferencias personales en cuanto a la sensación y el peso del tejido. Ambas líneas de boxers Björn Borg están diseñadas para brindar comodidad y estilo a la vez, para que puedas elegir la opción que mejor se adapte a tus gustos y necesidades.</p>","section":{"id":360001882574,"url":"https://bjornborg.zendesk.com/api/v2/help_center/es/sections/360001882574.json","name":"Productos","locale":"es","sorting":"manual","html_url":"https://bjornborg.zendesk.com/hc/es/sections/360001882574-Productos","outdated":false,"position":0,"created_at":"2018-09-11T13:01:41Z","updated_at":"2026-05-07T12:39:35Z","category_id":360000854933,"description":null,"source_locale":"en-us","theme_template":"section_page","parent_section_id":null,"category":{"id":360000854933,"url":"https://bjornborg.zendesk.com/api/v2/help_center/es/categories/360000854933.json","name":"Productos","locale":"es","html_url":"https://bjornborg.zendesk.com/hc/es/categories/360000854933-Productos","outdated":false,"position":13,"created_at":"2018-09-11T13:01:29Z","updated_at":"2026-06-03T15:17:09Z","description":"","source_locale":"en-us"}},"position":0},{"id":4407870722962,"label":"Guía de tallas para mujeres.","body":"<p>Traducción de tallas:</p>\n<p>XS = 34 <br>S = 36 <br>M = 38 <br>L = 40 <br>XL = 42 <br>XXL = 44</p>","section":{"id":360001928693,"url":"https://bjornborg.zendesk.com/api/v2/help_center/es/sections/360001928693.json","name":"Guía de tallas","locale":"es","sorting":"manual","html_url":"https://bjornborg.zendesk.com/hc/es/sections/360001928693-Gu%C3%ADa-de-tallas","outdated":false,"position":0,"created_at":"2018-09-11T17:44:01Z","updated_at":"2025-12-10T14:09:46Z","category_id":360000855993,"description":null,"source_locale":"en-us","theme_template":"section_page","parent_section_id":null,"category":{"id":360000855993,"url":"https://bjornborg.zendesk.com/api/v2/help_center/es/categories/360000855993.json","name":"Guía de tallas","locale":"es","html_url":"https://bjornborg.zendesk.com/hc/es/categories/360000855993-Gu%C3%ADa-de-tallas","outdated":false,"position":8,"created_at":"2018-09-11T17:43:38Z","updated_at":"2026-06-03T15:17:09Z","description":"","source_locale":"en-us"}},"position":0},{"id":4407058947858,"label":"¿Tienen chat?","body":"<p><strong>Podrás encontrar nuestro chat si presionas el símbolo en la esquina inferior \"Ayuda\".</strong> Cuando no estemos en línea, nuestro chatbot le ayudará lo mejor que pueda.</p>\n<p>Si el chat no aparece cuando nos necesita, puede contactarnos por correo electrónico.</p>","section":{"id":360005660039,"url":"https://bjornborg.zendesk.com/api/v2/help_center/es/sections/360005660039.json","name":"Contaco","locale":"es","sorting":"manual","html_url":"https://bjornborg.zendesk.com/hc/es/sections/360005660039-Contaco","outdated":false,"position":0,"created_at":"2021-04-15T08:46:46Z","updated_at":"2026-04-14T13:03:19Z","category_id":360003111259,"description":null,"source_locale":"en-us","theme_template":"section_page","parent_section_id":null,"category":{"id":360003111259,"url":"https://bjornborg.zendesk.com/api/v2/help_center/es/categories/360003111259.json","name":"Contacto","locale":"es","html_url":"https://bjornborg.zendesk.com/hc/es/categories/360003111259-Contacto","outdated":false,"position":9,"created_at":"2021-04-15T08:45:15Z","updated_at":"2026-06-03T15:17:09Z","description":"","source_locale":"en-us"}},"position":0},{"id":4402140704530,"label":"¿Por qué no puedo agregar el producto al carrito de compras? ","body":"<p><strong>Si el producto está agotado no se podrá añadir al carrito de compra.</strong><br>La actualización de existencias no siempre puede mantenerse al día con las ventas en los períodos de rebajas. Trabajamos arduamente para brindar la mejor experiencia de compra en línea a todos nuestros clientes, pero pueden ocurrir retrasos inesperados, como escasez de existencias.</p>","section":{"id":4415065899794,"url":"https://bjornborg.zendesk.com/api/v2/help_center/es/sections/4415065899794.json","name":"Rebajas y promociones","locale":"es","sorting":"manual","html_url":"https://bjornborg.zendesk.com/hc/es/sections/4415065899794-Rebajas-y-promociones","outdated":false,"position":0,"created_at":"2022-01-12T08:42:46Z","updated_at":"2026-06-10T06:37:48Z","category_id":4415065896722,"description":null,"source_locale":"en-us","theme_template":"section_page","parent_section_id":null,"category":{"id":4415065896722,"url":"https://bjornborg.zendesk.com/api/v2/help_center/es/categories/4415065896722.json","name":"Rebajas y promociones","locale":"es","html_url":"https://bjornborg.zendesk.com/hc/es/categories/4415065896722-Rebajas-y-promociones","outdated":false,"position":1,"created_at":"2022-01-12T08:42:20Z","updated_at":"2026-06-10T06:37:48Z","description":"","source_locale":"en-us"}},"position":0},{"id":360021073740,"label":"Si desea presentar una reclamación de un producto que no fue comprado en bjornborg.com.","body":"<p><strong>Para atender su reclamación,  le pedimos amablemente que se comunique con la tienda donde realizo la compra del producto.</strong> Este tipo de reclamaciones deben hacerse llegar al punto de vente original, así que por favor contacte a la tienda y ellos le ayudarán. Nuestro consejo es que vuelva a la tienda o les envíe un correo electrónico.</p>","section":{"id":360001926253,"url":"https://bjornborg.zendesk.com/api/v2/help_center/es/sections/360001926253.json","name":"Reclamaciones","locale":"es","sorting":"manual","html_url":"https://bjornborg.zendesk.com/hc/es/sections/360001926253-Reclamaciones","outdated":false,"position":0,"created_at":"2018-09-11T12:59:35Z","updated_at":"2026-05-13T12:57:51Z","category_id":360000854893,"description":null,"source_locale":"en-us","theme_template":"section_page","parent_section_id":null,"category":{"id":360000854893,"url":"https://bjornborg.zendesk.com/api/v2/help_center/es/categories/360000854893.json","name":"Reclamaciones","locale":"es","html_url":"https://bjornborg.zendesk.com/hc/es/categories/360000854893-Reclamaciones","outdated":false,"position":6,"created_at":"2018-09-11T12:59:17Z","updated_at":"2026-06-03T15:17:09Z","description":"","source_locale":"en-us"}},"position":0},{"id":360021095459,"label":"Es posible comprar boxers por separado? ","body":"<p><strong>En la web de Björn Borg, nuestros boxers se venden generalmente en paquetes</strong>. Por lo tanto,  no es posible comprar boxers de diferentes paquetes. Te recomendamos revisar la descripción del producto y las opciones disponibles en nuestro sitio web para verificar si ofrecemos la posibilidad de comprar boxers de forma individual en ese momento.</p>","section":{"id":360001882574,"url":"https://bjornborg.zendesk.com/api/v2/help_center/es/sections/360001882574.json","name":"Productos","locale":"es","sorting":"manual","html_url":"https://bjornborg.zendesk.com/hc/es/sections/360001882574-Productos","outdated":false,"position":0,"created_at":"2018-09-11T13:01:41Z","updated_at":"2026-05-07T12:39:35Z","category_id":360000854933,"description":null,"source_locale":"en-us","theme_template":"section_page","parent_section_id":null,"category":{"id":360000854933,"url":"https://bjornborg.zendesk.com/api/v2/help_center/es/categories/360000854933.json","name":"Productos","locale":"es","html_url":"https://bjornborg.zendesk.com/hc/es/categories/360000854933-Productos","outdated":false,"position":13,"created_at":"2018-09-11T13:01:29Z","updated_at":"2026-06-03T15:17:09Z","description":"","source_locale":"en-us"}},"position":0},{"id":360021091039,"label":"¿Puedo llamar por teléfono?","body":"<p>El equipo de Atención al Cliente de Björn Borg maneja todo el soporte a través de correo electrónico. Nuestro objetivo es responder todos los correos electrónicos en un plazo de dos días laborables, de 9 a 16 CET. <br><br>Para cualquier consulta sobre su compra en curso con Björn Borg.com, envíe su correo electrónico a través de nuestro widget en la esquina \"¿Ayuda?\" o en el siguiente formulario.</p>","section":{"id":360005660039,"url":"https://bjornborg.zendesk.com/api/v2/help_center/es/sections/360005660039.json","name":"Contaco","locale":"es","sorting":"manual","html_url":"https://bjornborg.zendesk.com/hc/es/sections/360005660039-Contaco","outdated":false,"position":0,"created_at":"2021-04-15T08:46:46Z","updated_at":"2026-04-14T13:03:19Z","category_id":360003111259,"description":null,"source_locale":"en-us","theme_template":"section_page","parent_section_id":null,"category":{"id":360003111259,"url":"https://bjornborg.zendesk.com/api/v2/help_center/es/categories/360003111259.json","name":"Contacto","locale":"es","html_url":"https://bjornborg.zendesk.com/hc/es/categories/360003111259-Contacto","outdated":false,"position":9,"created_at":"2021-04-15T08:45:15Z","updated_at":"2026-06-03T15:17:09Z","description":"","source_locale":"en-us"}},"position":0},{"id":360021090999,"label":"¿Cómo me pongo en contacto?","body":"<p><strong>Envíenos una solicitud en el formulario al final de esta página</strong>, o presione el pequeño símbolo de \"Ayuda\" en la esquina inferior.<br><br></p>\n<p>Nuestro objetivo es responder a todos los correos electrónicos dentro de dos días hábiles.<br><br></p>\n<p>Estamos abiertos y a tu servicio (CET): Lunes - Viernes de 09:00 a 16:00 Sábado, Domingo y festivos en Suecia: Cerrado</p>","section":{"id":360005660039,"url":"https://bjornborg.zendesk.com/api/v2/help_center/es/sections/360005660039.json","name":"Contaco","locale":"es","sorting":"manual","html_url":"https://bjornborg.zendesk.com/hc/es/sections/360005660039-Contaco","outdated":false,"position":0,"created_at":"2021-04-15T08:46:46Z","updated_at":"2026-04-14T13:03:19Z","category_id":360003111259,"description":null,"source_locale":"en-us","theme_template":"section_page","parent_section_id":null,"category":{"id":360003111259,"url":"https://bjornborg.zendesk.com/api/v2/help_center/es/categories/360003111259.json","name":"Contacto","locale":"es","html_url":"https://bjornborg.zendesk.com/hc/es/categories/360003111259-Contacto","outdated":false,"position":9,"created_at":"2021-04-15T08:45:15Z","updated_at":"2026-06-03T15:17:09Z","description":"","source_locale":"en-us"}},"position":0},{"id":360021090899,"label":"¿Por qué elegir productos Björn Borg? ","body":"<p><strong>Existen varias razones por las que elegir productos de Björn Borg:</strong></p>\n<ol type=\"1\">\n<li>\n<span class=\"wysiwyg-underline\">Calidad superior:</span> En Björn Borg, nos enorgullece ofrecer productos de alta calidad. Desde la selección de los mejores materiales hasta el cuidado en los detalles de diseño y confección, nos aseguramos de que nuestros productos cumplan con los estándares más altos.</li>\n<li>\n<span class=\"wysiwyg-underline\">Comodidad y ajuste perfecto</span>: Nuestros productos están diseñados pensando en la comodidad y el ajuste óptimo. Utilizamos tejidos y tecnologías innovadoras que brindan una sensación suave y cómoda, al tiempo que se adaptan a tu cuerpo de manera precisa.</li>\n<li>\n<span class=\"wysiwyg-underline\">Diseños modernos y elegantes</span>: En Björn Borg, fusionamos la moda y el deporte para crear diseños modernos y elegantes. Nuestros productos reflejan la combinación perfecta entre funcionalidad y estilo, lo que te permite lucir bien sin comprometer el rendimiento.</li>\n<li>\n<span class=\"wysiwyg-underline\">Compromiso con la sostenibilidad</span>: Nos preocupamos por el medio ambiente y nos esforzamos por ser una marca sostenible. Trabajamos para reducir nuestro impacto ambiental a través de prácticas responsables en la producción y el uso de materiales sostenibles.</li>\n<li>\n<span class=\"wysiwyg-underline\">Variedad de productos</span>: Encontrarás una amplia gama de productos en nuestra colección, desde ropa interior hasta ropa deportiva y accesorios. Sea cual sea tu estilo y necesidades, estamos seguros de que encontrarás algo que se ajuste a tus gustos y preferencias.</li>\n</ol>","section":{"id":360001882574,"url":"https://bjornborg.zendesk.com/api/v2/help_center/es/sections/360001882574.json","name":"Productos","locale":"es","sorting":"manual","html_url":"https://bjornborg.zendesk.com/hc/es/sections/360001882574-Productos","outdated":false,"position":0,"created_at":"2018-09-11T13:01:41Z","updated_at":"2026-05-07T12:39:35Z","category_id":360000854933,"description":null,"source_locale":"en-us","theme_template":"section_page","parent_section_id":null,"category":{"id":360000854933,"url":"https://bjornborg.zendesk.com/api/v2/help_center/es/categories/360000854933.json","name":"Productos","locale":"es","html_url":"https://bjornborg.zendesk.com/hc/es/categories/360000854933-Productos","outdated":false,"position":13,"created_at":"2018-09-11T13:01:29Z","updated_at":"2026-06-03T15:17:09Z","description":"","source_locale":"en-us"}},"position":0},{"id":360021067780,"label":"¿Cuándo recibiré mi pedido de rebajas?","body":"<p><strong>Durante el Black Friday: </strong>El tiempo de entrega puede ser mayor debido a la gran cantidad de clientes satisfechos.</p>\n<p> </p>\n<p><strong>Durante los períodos de rebajas, pueden ocurrir demoras inesperadas, escasez de stock</strong>, y una serie de problemas que están fuera de nuestro control, para los cuales hacemos todo lo posible para que sea una experiencia positiva para nuestros clientes. Para obtener una mayor clarificación sobre nuestras políticas en la tienda web, consulta nuestros términos y condiciones.</p>","section":{"id":4415065899794,"url":"https://bjornborg.zendesk.com/api/v2/help_center/es/sections/4415065899794.json","name":"Rebajas y promociones","locale":"es","sorting":"manual","html_url":"https://bjornborg.zendesk.com/hc/es/sections/4415065899794-Rebajas-y-promociones","outdated":false,"position":0,"created_at":"2022-01-12T08:42:46Z","updated_at":"2026-06-10T06:37:48Z","category_id":4415065896722,"description":null,"source_locale":"en-us","theme_template":"section_page","parent_section_id":null,"category":{"id":4415065896722,"url":"https://bjornborg.zendesk.com/api/v2/help_center/es/categories/4415065896722.json","name":"Rebajas y promociones","locale":"es","html_url":"https://bjornborg.zendesk.com/hc/es/categories/4415065896722-Rebajas-y-promociones","outdated":false,"position":1,"created_at":"2022-01-12T08:42:20Z","updated_at":"2026-06-10T06:37:48Z","description":"","source_locale":"en-us"}},"position":0},{"id":360021090559,"label":"¿Sus tallas son en estándares de la UE o de EE. UU.? ","body":"<p><strong>Nuestras tallas son en estándares de la UE.</strong></p>\n<p>Talla / Storlek / Talla / Størrelse / Größe / Grootte / Maat Para encontrar tu ajuste perfecto, por favor presiona sobre un producto y encontrarás la guía de tallas en el lado derecho de la imagen del producto.</p>","section":{"id":360001928693,"url":"https://bjornborg.zendesk.com/api/v2/help_center/es/sections/360001928693.json","name":"Guía de tallas","locale":"es","sorting":"manual","html_url":"https://bjornborg.zendesk.com/hc/es/sections/360001928693-Gu%C3%ADa-de-tallas","outdated":false,"position":0,"created_at":"2018-09-11T17:44:01Z","updated_at":"2025-12-10T14:09:46Z","category_id":360000855993,"description":null,"source_locale":"en-us","theme_template":"section_page","parent_section_id":null,"category":{"id":360000855993,"url":"https://bjornborg.zendesk.com/api/v2/help_center/es/categories/360000855993.json","name":"Guía de tallas","locale":"es","html_url":"https://bjornborg.zendesk.com/hc/es/categories/360000855993-Gu%C3%ADa-de-tallas","outdated":false,"position":8,"created_at":"2018-09-11T17:43:38Z","updated_at":"2026-06-03T15:17:09Z","description":"","source_locale":"en-us"}},"position":0},{"id":360021059899,"label":"¿Dónde está mi pedido? ","body":"<p>Una vez que su pedido haya sido enviado desde nuestro almacén en Suecia, habrá recibido una confirmación de entrega indicando su número de seguimiento junto con instrucciones de seguimiento a la dirección de correo electrónico que ingresó al realizar su pedido. Si no lo encuentras en tu bandeja de entrada, revisa tu carpeta de spam, porque a veces los correos electrónicos terminan allí.</p>\n<p><br><strong>Los paquetes enviados con DHL tienen números de seguimiento y se pueden rastrear directamente en<span class=\"wysiwyg-underline\"> <a href=\"https://www.dhl.de/en/privatkunden.html\">ESTE ENLACE.</a></span></strong></p>\n<p>Si no hay ninguna actualización de seguimiento dentro de los 10 días, <a href=\"https://www.bjornborg.com/customer-service/#form\"><span class=\"wysiwyg-underline\"><strong>HAGA CLIC AQUÍ</strong> </span></a>y contáctenos y lo ayudaremos :)</p>","section":{"id":360001882454,"url":"https://bjornborg.zendesk.com/api/v2/help_center/es/sections/360001882454.json","name":"Envío y Entrega","locale":"es","sorting":"manual","html_url":"https://bjornborg.zendesk.com/hc/es/sections/360001882454-Env%C3%ADo-y-Entrega","outdated":false,"position":0,"created_at":"2018-09-11T12:48:42Z","updated_at":"2026-05-12T13:16:08Z","category_id":360000842794,"description":null,"source_locale":"en-us","theme_template":"section_page","parent_section_id":null,"category":{"id":360000842794,"url":"https://bjornborg.zendesk.com/api/v2/help_center/es/categories/360000842794.json","name":"Envío y Entrega","locale":"es","html_url":"https://bjornborg.zendesk.com/hc/es/categories/360000842794-Env%C3%ADo-y-Entrega","outdated":false,"position":2,"created_at":"2018-09-11T12:48:22Z","updated_at":"2026-06-03T15:17:09Z","description":"","source_locale":"en-us"}},"position":5},{"id":360009033394,"label":"¿Quiero devolver un artículo para realizar un cambio?","body":"<p><strong>No podemos procesar cambios relacionados con devoluciones a nuestro almacén</strong>. Si desea cambiar un artículo, realice un nuevo pedido. Lamentablemente, no podemos aplicar precios de oferta a pedidos fuera del período promocional.</p>\n<p> </p>\n<p>Tenga en cuenta que las promociones y los códigos de descuento solo son válidos para pedidos nuevos y no se pueden usar con anterioridad. Los precios de oferta solo son válidos para productos seleccionados y hasta agotar existencias durante el período promocional.</p>","section":{"id":4415065899794,"url":"https://bjornborg.zendesk.com/api/v2/help_center/es/sections/4415065899794.json","name":"Rebajas y promociones","locale":"es","sorting":"manual","html_url":"https://bjornborg.zendesk.com/hc/es/sections/4415065899794-Rebajas-y-promociones","outdated":false,"position":0,"created_at":"2022-01-12T08:42:46Z","updated_at":"2026-06-10T06:37:48Z","category_id":4415065896722,"description":null,"source_locale":"en-us","theme_template":"section_page","parent_section_id":null,"category":{"id":4415065896722,"url":"https://bjornborg.zendesk.com/api/v2/help_center/es/categories/4415065896722.json","name":"Rebajas y promociones","locale":"es","html_url":"https://bjornborg.zendesk.com/hc/es/categories/4415065896722-Rebajas-y-promociones","outdated":false,"position":1,"created_at":"2022-01-12T08:42:20Z","updated_at":"2026-06-10T06:37:48Z","description":"","source_locale":"en-us"}},"position":0},{"id":360009167193,"label":"Tengo un código de descuento que quiero usar, pero no funciona.","body":"<p>Los códigos de descuento no pueden utilizarse sobre precios ya rebajados ni combinarse con otras ofertas.</p>","section":{"id":4415065899794,"url":"https://bjornborg.zendesk.com/api/v2/help_center/es/sections/4415065899794.json","name":"Rebajas y promociones","locale":"es","sorting":"manual","html_url":"https://bjornborg.zendesk.com/hc/es/sections/4415065899794-Rebajas-y-promociones","outdated":false,"position":0,"created_at":"2022-01-12T08:42:46Z","updated_at":"2026-06-10T06:37:48Z","category_id":4415065896722,"description":null,"source_locale":"en-us","theme_template":"section_page","parent_section_id":null,"category":{"id":4415065896722,"url":"https://bjornborg.zendesk.com/api/v2/help_center/es/categories/4415065896722.json","name":"Rebajas y promociones","locale":"es","html_url":"https://bjornborg.zendesk.com/hc/es/categories/4415065896722-Rebajas-y-promociones","outdated":false,"position":1,"created_at":"2022-01-12T08:42:20Z","updated_at":"2026-06-10T06:37:48Z","description":"","source_locale":"en-us"}},"position":0},{"id":360009167173,"label":"Compras anteriores al período de rebajas. ¿puedo obtener los precios de rebajas en mi pedido? ","body":"<p>Con el fin de ser justos y consistentes para todos nuestros clientes, no ofrecemos compensación por productos comprados fuera del período de rebajas.<br><br>Puedes devolver tu pedido siempre y cuando los productos conserven su embalaje         original y estén sin abrir, en el caso de ropa interior.</p>","section":{"id":4415065899794,"url":"https://bjornborg.zendesk.com/api/v2/help_center/es/sections/4415065899794.json","name":"Rebajas y promociones","locale":"es","sorting":"manual","html_url":"https://bjornborg.zendesk.com/hc/es/sections/4415065899794-Rebajas-y-promociones","outdated":false,"position":0,"created_at":"2022-01-12T08:42:46Z","updated_at":"2026-06-10T06:37:48Z","category_id":4415065896722,"description":null,"source_locale":"en-us","theme_template":"section_page","parent_section_id":null,"category":{"id":4415065896722,"url":"https://bjornborg.zendesk.com/api/v2/help_center/es/categories/4415065896722.json","name":"Rebajas y promociones","locale":"es","html_url":"https://bjornborg.zendesk.com/hc/es/categories/4415065896722-Rebajas-y-promociones","outdated":false,"position":1,"created_at":"2022-01-12T08:42:20Z","updated_at":"2026-06-10T06:37:48Z","description":"","source_locale":"en-us"}},"position":0},{"id":360009166873,"label":"Sostenibilidad","body":"<p><strong>En Björn Borg, nos comprometemos a la sostenibilidad en todas nuestras acciones.</strong> Trabajamos diligentemente para reducir nuestra huella ambiental y asegurar condiciones laborales justas y respetuosas en toda nuestra cadena de suministro. Nos esforzamos por crear productos de alta calidad que sean duraderos y respetuosos con el medio ambiente. Además, apoyamos iniciativas y proyectos que promueven un futuro más sostenible para todos. Estamos comprometidos con la responsabilidad social y ambiental, y nos esforzamos por ser una marca que marque la diferencia en el mundo. Juntos, podemos crear un impacto positivo y construir un futuro más sostenible para las generaciones venideras.</p>\n<p> </p>\n<p>Para obtener una visión completa de nuestro trabajo en sostenibilidad, <a href=\"https://www.bjornborg.com/es/sustainability/\"><strong>consulta este enlace.</strong></a></p>","section":{"id":360001882654,"url":"https://bjornborg.zendesk.com/api/v2/help_center/es/sections/360001882654.json","name":"Sostenibilidad","locale":"es","sorting":"manual","html_url":"https://bjornborg.zendesk.com/hc/es/sections/360001882654-Sostenibilidad","outdated":false,"position":0,"created_at":"2018-09-11T13:06:55Z","updated_at":"2026-06-11T09:20:25Z","category_id":360000854973,"description":null,"source_locale":"en-us","theme_template":"section_page","parent_section_id":null,"category":{"id":360000854973,"url":"https://bjornborg.zendesk.com/api/v2/help_center/es/categories/360000854973.json","name":"Sostenibilidad","locale":"es","html_url":"https://bjornborg.zendesk.com/hc/es/categories/360000854973-Sostenibilidad","outdated":false,"position":14,"created_at":"2018-09-11T13:06:17Z","updated_at":"2026-06-11T09:20:25Z","description":"","source_locale":"en-us"}},"position":0},{"id":360009166733,"label":"¿Dónde puedo encontrar la guía de tallas? ","body":"<p><strong>Para encontrar tu ajuste perfecto</strong>, por favor presiona en un producto y luego encontrarás la guía de tallas en el lado derecho de la imagen del producto.</p>","section":{"id":360001882574,"url":"https://bjornborg.zendesk.com/api/v2/help_center/es/sections/360001882574.json","name":"Productos","locale":"es","sorting":"manual","html_url":"https://bjornborg.zendesk.com/hc/es/sections/360001882574-Productos","outdated":false,"position":0,"created_at":"2018-09-11T13:01:41Z","updated_at":"2026-05-07T12:39:35Z","category_id":360000854933,"description":null,"source_locale":"en-us","theme_template":"section_page","parent_section_id":null,"category":{"id":360000854933,"url":"https://bjornborg.zendesk.com/api/v2/help_center/es/categories/360000854933.json","name":"Productos","locale":"es","html_url":"https://bjornborg.zendesk.com/hc/es/categories/360000854933-Productos","outdated":false,"position":13,"created_at":"2018-09-11T13:01:29Z","updated_at":"2026-06-03T15:17:09Z","description":"","source_locale":"en-us"}},"position":0},{"id":360009166673,"label":"¿Cómo debo lavar mis Björn Borgs? ","body":"<p><strong>La ropa interior de algodón no debe lavarse a más de 40 grados</strong> ni secarse en secadora. Nuestra ropa interior deportiva no debe lavarse a más de 30 grados ni secarse en secadora. No se debe usar suavizante.  Te recomendamos que consultes las instrucciones de lavado en tu producto para obtener instrucciones detalladas de cuidado.</p>","section":{"id":360001882574,"url":"https://bjornborg.zendesk.com/api/v2/help_center/es/sections/360001882574.json","name":"Productos","locale":"es","sorting":"manual","html_url":"https://bjornborg.zendesk.com/hc/es/sections/360001882574-Productos","outdated":false,"position":0,"created_at":"2018-09-11T13:01:41Z","updated_at":"2026-05-07T12:39:35Z","category_id":360000854933,"description":null,"source_locale":"en-us","theme_template":"section_page","parent_section_id":null,"category":{"id":360000854933,"url":"https://bjornborg.zendesk.com/api/v2/help_center/es/categories/360000854933.json","name":"Productos","locale":"es","html_url":"https://bjornborg.zendesk.com/hc/es/categories/360000854933-Productos","outdated":false,"position":13,"created_at":"2018-09-11T13:01:29Z","updated_at":"2026-06-03T15:17:09Z","description":"","source_locale":"en-us"}},"position":0},{"id":360009032394,"label":"Deseo presentar una reclamación sobre mi producto / está dañado / roto.  Deseo presentar una reclamación sobre mi producto / está dañado / roto.","body":"<p>Si su producto está dañado y necesita presentar una reclamación, aquí encontrará toda la información necesaria para tramitar la reclamación <a href=\"https://www.bjornborg.com/returns\" target=\"_self\" rel=\"undefined\">www.bjornborg.com/returns</a></p>","section":{"id":360001926253,"url":"https://bjornborg.zendesk.com/api/v2/help_center/es/sections/360001926253.json","name":"Reclamaciones","locale":"es","sorting":"manual","html_url":"https://bjornborg.zendesk.com/hc/es/sections/360001926253-Reclamaciones","outdated":false,"position":0,"created_at":"2018-09-11T12:59:35Z","updated_at":"2026-05-13T12:57:51Z","category_id":360000854893,"description":null,"source_locale":"en-us","theme_template":"section_page","parent_section_id":null,"category":{"id":360000854893,"url":"https://bjornborg.zendesk.com/api/v2/help_center/es/categories/360000854893.json","name":"Reclamaciones","locale":"es","html_url":"https://bjornborg.zendesk.com/hc/es/categories/360000854893-Reclamaciones","outdated":false,"position":6,"created_at":"2018-09-11T12:59:17Z","updated_at":"2026-06-03T15:17:09Z","description":"","source_locale":"en-us"}},"position":0},{"id":360009031734,"label":"¿Cuáles son mis opciones de pago? ","body":"<p><strong>En la web de Björn Borg, ofrecemos una amplia gama de métodos de pago:</strong></p>\n<p>• Pago con tarjeta: crédito o débito (Visa, Mastercard).</p>\n<p>• Factura Klarna: Paga como desees y lleva un seguimiento de tus compras en la aplicación de Klarna.</p>\n<p>• Pago directo (Pago directamente a través de tu banco).</p>\n<p> • Paypal.</p>\n<p>Las opciones de pago que se muestran en el proceso de pago son aquellas que podemos ofrecer en función de la información de tu pedido. Puede depender de los detalles de la dirección, que deben ser los mismos que los registrados. Si los detalles de la dirección no coinciden con los registrados, generalmente solo podremos ofrecer métodos de prepago.</p>","section":{"id":360001926113,"url":"https://bjornborg.zendesk.com/api/v2/help_center/es/sections/360001926113.json","name":"Pago","locale":"es","sorting":"manual","html_url":"https://bjornborg.zendesk.com/hc/es/sections/360001926113-Pago","outdated":false,"position":0,"created_at":"2018-09-11T12:44:41Z","updated_at":"2025-12-10T15:05:51Z","category_id":360000842694,"description":null,"source_locale":"en-us","theme_template":"section_page","parent_section_id":null,"category":{"id":360000842694,"url":"https://bjornborg.zendesk.com/api/v2/help_center/es/categories/360000842694.json","name":"Pago","locale":"es","html_url":"https://bjornborg.zendesk.com/hc/es/categories/360000842694-Pago","outdated":false,"position":7,"created_at":"2018-09-11T12:43:54Z","updated_at":"2026-06-03T15:17:09Z","description":"","source_locale":"en-us"}},"position":0},{"id":360009165793,"label":"No he recibido la confirmación de mi pedido.","body":"<p><strong>Deberías recibir una confirmación de pedido en unos minutos.</strong> Si no has recibido este correo electrónico, por favor revisa la carpeta de correo no deseado de tu cuenta de correo electrónico. Aunque no hayas recibido una confirmación de pedido, es posible que tu pedido se haya procesado. Por lo tanto, te recomendamos que te pongas en contacto con nuestro Servicio de Atención al Cliente antes de hacer otro pedido en nuestro sitio web. <a href=\"https://www.bjornborg.com/kundtjanst/#form\" target=\"_blank\" rel=\"noopener noreferrer\"><span class=\"wysiwyg-underline\"><strong>¡Haga clic aquí</strong> </span></a>para ponerse en contacto con nosotros!</p>","section":{"id":360001926013,"url":"https://bjornborg.zendesk.com/api/v2/help_center/es/sections/360001926013.json","name":"Pedidos","locale":"es","sorting":"manual","html_url":"https://bjornborg.zendesk.com/hc/es/sections/360001926013-Pedidos","outdated":false,"position":0,"created_at":"2018-09-11T12:24:51Z","updated_at":"2026-05-13T13:41:59Z","category_id":360000854773,"description":null,"source_locale":"en-us","theme_template":"section_page","parent_section_id":null,"category":{"id":360000854773,"url":"https://bjornborg.zendesk.com/api/v2/help_center/es/categories/360000854773.json","name":"Pedidos","locale":"es","html_url":"https://bjornborg.zendesk.com/hc/es/categories/360000854773-Pedidos","outdated":false,"position":3,"created_at":"2018-09-11T12:23:59Z","updated_at":"2026-06-03T15:17:09Z","description":"","source_locale":"en-us"}},"position":0},{"id":4416361594258,"label":"Mi pedido no aparece en mi cuenta. ","body":"<p>El pedido solo aparecerá en tu cuenta cuando sea enviado, siempre y cuando hayas iniciado sesión al realizar la compra.</p>","section":{"id":360001926273,"url":"https://bjornborg.zendesk.com/api/v2/help_center/es/sections/360001926273.json","name":"Team Borg - Programa de fidelidad","locale":"es","sorting":"manual","html_url":"https://bjornborg.zendesk.com/hc/es/sections/360001926273-Team-Borg-Programa-de-fidelidad","outdated":false,"position":0,"created_at":"2018-09-11T13:11:12Z","updated_at":"2026-04-17T12:41:26Z","category_id":360000854993,"description":null,"source_locale":"en-us","theme_template":"section_page","parent_section_id":null,"category":{"id":360000854993,"url":"https://bjornborg.zendesk.com/api/v2/help_center/es/categories/360000854993.json","name":"Team Borg - Programa de fidelidad","locale":"es","html_url":"https://bjornborg.zendesk.com/hc/es/categories/360000854993-Team-Borg-Programa-de-fidelidad","outdated":false,"position":4,"created_at":"2018-09-11T13:10:53Z","updated_at":"2026-06-03T15:17:09Z","description":"","source_locale":"en-us"}},"position":1},{"id":360009166193,"label":"¿Cómo sé cuándo se ha enviado mi pedido?","body":"<p data-start=\"2315\" data-end=\"2457\"><strong>Recibirás un correo de confirmación de envío con los detalles de tu pedido y el número de seguimiento una vez que tu pedido haya sido enviado.</strong></p><p data-start=\"2459\" data-end=\"2506\">Si no lo encuentras, revisa tu carpeta de spam.</p><p data-start=\"2508\" data-end=\"2681\">Nuestro objetivo es procesar y enviar todos los pedidos en 1–2 días laborables. Durante periodos de alta demanda (como rebajas o festivos) el procesamiento puede tardar más.</p>","section":{"id":360001882454,"url":"https://bjornborg.zendesk.com/api/v2/help_center/es/sections/360001882454.json","name":"Envío y Entrega","locale":"es","sorting":"manual","html_url":"https://bjornborg.zendesk.com/hc/es/sections/360001882454-Env%C3%ADo-y-Entrega","outdated":false,"position":0,"created_at":"2018-09-11T12:48:42Z","updated_at":"2026-05-12T13:16:08Z","category_id":360000842794,"description":null,"source_locale":"en-us","theme_template":"section_page","parent_section_id":null,"category":{"id":360000842794,"url":"https://bjornborg.zendesk.com/api/v2/help_center/es/categories/360000842794.json","name":"Envío y Entrega","locale":"es","html_url":"https://bjornborg.zendesk.com/hc/es/categories/360000842794-Env%C3%ADo-y-Entrega","outdated":false,"position":2,"created_at":"2018-09-11T12:48:22Z","updated_at":"2026-06-03T15:17:09Z","description":"","source_locale":"en-us"}},"position":2},{"id":360009165693,"label":"¿Se ha realizado mi pedido correctamente?","body":"<p><strong>Si no has recibido una confirmación de pedido en tu dirección de correo electrónico indicada, por favor revisa tu carpeta de correo no deseado, ya que los correos electrónicos a veces terminan allí por alguna razón.</strong> No recibir una confirmación no siempre significa que tu pedido no fue exitoso. Por favor, <a href=\"https://www.bjornborg.com/es/customer-service/#form\"><strong>ponte en contacto</strong></a> con nuestro servicio de Atención al Cliente antes de hacer otro intento de pedido solo para asegurarte.</p>\n<p> </p>\n<p><strong>Si se te ha cobrado/reservado al intentar realizar un pedido sin éxito, se te reembolsará en un plazo de 1 a 5 días, así que no te preocupes.</strong></p>","section":{"id":360001926013,"url":"https://bjornborg.zendesk.com/api/v2/help_center/es/sections/360001926013.json","name":"Pedidos","locale":"es","sorting":"manual","html_url":"https://bjornborg.zendesk.com/hc/es/sections/360001926013-Pedidos","outdated":false,"position":0,"created_at":"2018-09-11T12:24:51Z","updated_at":"2026-05-13T13:41:59Z","category_id":360000854773,"description":null,"source_locale":"en-us","theme_template":"section_page","parent_section_id":null,"category":{"id":360000854773,"url":"https://bjornborg.zendesk.com/api/v2/help_center/es/categories/360000854773.json","name":"Pedidos","locale":"es","html_url":"https://bjornborg.zendesk.com/hc/es/categories/360000854773-Pedidos","outdated":false,"position":3,"created_at":"2018-09-11T12:23:59Z","updated_at":"2026-06-03T15:17:09Z","description":"","source_locale":"en-us"}},"position":1},{"id":4444498445202,"label":"¿Mantendré mi bonificación si realizo una devolución?","body":"<p><strong>Sí, podrás conservar tu bonificación al hacer una devolución.</strong> Te enviaremos un correo electrónico para notificarte cuando hayamos recibido tu devolución y cuál es tu nuevo código de bonificación.</p>","section":{"id":360001926273,"url":"https://bjornborg.zendesk.com/api/v2/help_center/es/sections/360001926273.json","name":"Team Borg - Programa de fidelidad","locale":"es","sorting":"manual","html_url":"https://bjornborg.zendesk.com/hc/es/sections/360001926273-Team-Borg-Programa-de-fidelidad","outdated":false,"position":0,"created_at":"2018-09-11T13:11:12Z","updated_at":"2026-04-17T12:41:26Z","category_id":360000854993,"description":null,"source_locale":"en-us","theme_template":"section_page","parent_section_id":null,"category":{"id":360000854993,"url":"https://bjornborg.zendesk.com/api/v2/help_center/es/categories/360000854993.json","name":"Team Borg - Programa de fidelidad","locale":"es","html_url":"https://bjornborg.zendesk.com/hc/es/categories/360000854993-Team-Borg-Programa-de-fidelidad","outdated":false,"position":4,"created_at":"2018-09-11T13:10:53Z","updated_at":"2026-06-03T15:17:09Z","description":"","source_locale":"en-us"}},"position":2},{"id":4412546396178,"label":"Reembolso","body":"<p>Si lo devuelves, tendrás que devolverlo e inspeccionar el almacén en Suecia, lo que tarda entre <strong>2 y 4 semanas</strong> en enviar el paquete. La devolución del importe de la devolución se realiza al mismo método de pago que utilizaste cuando realizaste el pedido.<br><br><strong>Si pagaste a través de Klarna</strong></p><p>Si su factura vence dentro del plazo para nuestro procesamiento de devolución, le pedimos que pague la factura o se comunique con Klarna para posponer la fecha de vencimiento. También puedes hacerlo a través de la aplicación Klarna. Si ya ha elegido pagar su factura, Klarna le reembolsará el importe de su compra tan pronto como hayamos aprobado la devolución.</p>","section":{"id":360001925973,"url":"https://bjornborg.zendesk.com/api/v2/help_center/es/sections/360001925973.json","name":"Devoluciones","locale":"es","sorting":"manual","html_url":"https://bjornborg.zendesk.com/hc/es/sections/360001925973-Devoluciones","outdated":false,"position":0,"created_at":"2018-09-11T12:09:45Z","updated_at":"2026-07-11T07:33:34Z","category_id":360000854733,"description":"","source_locale":"en-us","theme_template":"section_page","parent_section_id":null,"category":{"id":360000854733,"url":"https://bjornborg.zendesk.com/api/v2/help_center/es/categories/360000854733.json","name":"Devoluciones y reembolsos","locale":"es","html_url":"https://bjornborg.zendesk.com/hc/es/categories/360000854733-Devoluciones-y-reembolsos","outdated":false,"position":5,"created_at":"2018-09-11T12:08:15Z","updated_at":"2026-07-11T07:33:34Z","description":"","source_locale":"en-us"}},"position":5},{"id":360009030914,"label":"¿Cómo puedo estar seguro de que mi pedido se realizó correctamente?","body":"<p><strong>Después de enviar tu pedido, serás dirigido a la página de confirmación del pedido.</strong> Te recomendamos que guardes tu número de pedido en caso de que necesites contactar al Servicio al Cliente en relación con tu pedido. Además, recibirás una confirmación por correo electrónico, generalmente en cuestión de minutos. Si no encuentras la confirmación de tu pedido en tu bandeja de entrada, por favor revisa tu carpeta de correo no deseado, ya que a veces los correos electrónicos terminan allí.</p>","section":{"id":360001926013,"url":"https://bjornborg.zendesk.com/api/v2/help_center/es/sections/360001926013.json","name":"Pedidos","locale":"es","sorting":"manual","html_url":"https://bjornborg.zendesk.com/hc/es/sections/360001926013-Pedidos","outdated":false,"position":0,"created_at":"2018-09-11T12:24:51Z","updated_at":"2026-05-13T13:41:59Z","category_id":360000854773,"description":null,"source_locale":"en-us","theme_template":"section_page","parent_section_id":null,"category":{"id":360000854773,"url":"https://bjornborg.zendesk.com/api/v2/help_center/es/categories/360000854773.json","name":"Pedidos","locale":"es","html_url":"https://bjornborg.zendesk.com/hc/es/categories/360000854773-Pedidos","outdated":false,"position":3,"created_at":"2018-09-11T12:23:59Z","updated_at":"2026-06-03T15:17:09Z","description":"","source_locale":"en-us"}},"position":2},{"id":21486043843218,"label":"Mi paquete ha sido devuelto, ¿pueden reenviarlo?","body":"<p>Lamentablemente, no podemos reenviar un paquete que nos ha sido devuelto. Le reembolsaremos en cuanto recibamos la devolución.</p>","section":{"id":360001925973,"url":"https://bjornborg.zendesk.com/api/v2/help_center/es/sections/360001925973.json","name":"Devoluciones","locale":"es","sorting":"manual","html_url":"https://bjornborg.zendesk.com/hc/es/sections/360001925973-Devoluciones","outdated":false,"position":0,"created_at":"2018-09-11T12:09:45Z","updated_at":"2026-07-11T07:33:34Z","category_id":360000854733,"description":"","source_locale":"en-us","theme_template":"section_page","parent_section_id":null,"category":{"id":360000854733,"url":"https://bjornborg.zendesk.com/api/v2/help_center/es/categories/360000854733.json","name":"Devoluciones y reembolsos","locale":"es","html_url":"https://bjornborg.zendesk.com/hc/es/categories/360000854733-Devoluciones-y-reembolsos","outdated":false,"position":5,"created_at":"2018-09-11T12:08:15Z","updated_at":"2026-07-11T07:33:34Z","description":"","source_locale":"en-us"}},"position":6},{"id":4444472785554,"label":"¿Por cuánto tiempo es válido mi vale de bonificación? ","body":"<p><strong>Tu vale de bonificación es válido durante 6 meses.</strong></p>","section":{"id":360001926273,"url":"https://bjornborg.zendesk.com/api/v2/help_center/es/sections/360001926273.json","name":"Team Borg - Programa de fidelidad","locale":"es","sorting":"manual","html_url":"https://bjornborg.zendesk.com/hc/es/sections/360001926273-Team-Borg-Programa-de-fidelidad","outdated":false,"position":0,"created_at":"2018-09-11T13:11:12Z","updated_at":"2026-04-17T12:41:26Z","category_id":360000854993,"description":null,"source_locale":"en-us","theme_template":"section_page","parent_section_id":null,"category":{"id":360000854993,"url":"https://bjornborg.zendesk.com/api/v2/help_center/es/categories/360000854993.json","name":"Team Borg - Programa de fidelidad","locale":"es","html_url":"https://bjornborg.zendesk.com/hc/es/categories/360000854993-Team-Borg-Programa-de-fidelidad","outdated":false,"position":4,"created_at":"2018-09-11T13:10:53Z","updated_at":"2026-06-03T15:17:09Z","description":"","source_locale":"en-us"}},"position":3},{"id":360009072154,"label":"¿No puedo realizar el pedido?","body":"<div data-pm-slice=\"0 1 []\" data-en-clipboard=\"true\"><strong>Si tiene problemas para realizar un pedido, intente a continuación:</strong></div>\n<ul>\n<li>Prueba a actualizar la página o realizar el pedido con otro dispositivo como un móvil o un ordenador, por ejemplo.</li>\n<li>Si el problema persiste, intenta utilizar otro navegador. En términos generales, nuestro sitio es mejor compatible con Google Chrome como navegador.</li>\n<li>También puede probar un método de pago alternativo; si anteriormente intentó realizar un pedido con una factura, es posible que pueda probar el pago con tarjeta para ver si esto ayuda.</li>\n<li>¿Sigue sin funcionar? <a href=\"https://www.bjornborg.com/kundtjanst/#form\" target=\"_blank\" rel=\"noopener noreferrer\"><span class=\"wysiwyg-underline\"><strong>¡PINCHA AQUÍ</strong> </span></a>y contáctanos y te ayudaremos!</li>\n</ul>\n<div>\n<strong>Si se retiró dinero durante su intento fallido de realizar el pedido, su dinero tardará entre 1 y 5 días hábiles en regresar a su cuenta o corregirse en su factura.</strong> Si el reembolso demora más, le pedimos que se comunique con su banco para obtener información sobre su manejo del reembolso.</div>","section":{"id":360001926013,"url":"https://bjornborg.zendesk.com/api/v2/help_center/es/sections/360001926013.json","name":"Pedidos","locale":"es","sorting":"manual","html_url":"https://bjornborg.zendesk.com/hc/es/sections/360001926013-Pedidos","outdated":false,"position":0,"created_at":"2018-09-11T12:24:51Z","updated_at":"2026-05-13T13:41:59Z","category_id":360000854773,"description":null,"source_locale":"en-us","theme_template":"section_page","parent_section_id":null,"category":{"id":360000854773,"url":"https://bjornborg.zendesk.com/api/v2/help_center/es/categories/360000854773.json","name":"Pedidos","locale":"es","html_url":"https://bjornborg.zendesk.com/hc/es/categories/360000854773-Pedidos","outdated":false,"position":3,"created_at":"2018-09-11T12:23:59Z","updated_at":"2026-06-03T15:17:09Z","description":"","source_locale":"en-us"}},"position":3},{"id":8367561907858,"label":"¿Puedo combinar 2 pedidos?","body":"<p><strong>Desafortunadamente, no es posible</strong> combinar 2 pedidos realizados. Estos serán enviados en paquetes separados.</p>","section":{"id":360001926013,"url":"https://bjornborg.zendesk.com/api/v2/help_center/es/sections/360001926013.json","name":"Pedidos","locale":"es","sorting":"manual","html_url":"https://bjornborg.zendesk.com/hc/es/sections/360001926013-Pedidos","outdated":false,"position":0,"created_at":"2018-09-11T12:24:51Z","updated_at":"2026-05-13T13:41:59Z","category_id":360000854773,"description":null,"source_locale":"en-us","theme_template":"section_page","parent_section_id":null,"category":{"id":360000854773,"url":"https://bjornborg.zendesk.com/api/v2/help_center/es/categories/360000854773.json","name":"Pedidos","locale":"es","html_url":"https://bjornborg.zendesk.com/hc/es/categories/360000854773-Pedidos","outdated":false,"position":3,"created_at":"2018-09-11T12:23:59Z","updated_at":"2026-06-03T15:17:09Z","description":"","source_locale":"en-us"}},"position":4},{"id":4444470502546,"label":"¿Cuánto debo gastar para obtener un vale de bonificación? ","body":"<p>Para obtener un vale de bonificación, debes acumular <strong>1000 puntos = 100 € / 100 $ / 100 £.</strong></p>","section":{"id":360001926273,"url":"https://bjornborg.zendesk.com/api/v2/help_center/es/sections/360001926273.json","name":"Team Borg - Programa de fidelidad","locale":"es","sorting":"manual","html_url":"https://bjornborg.zendesk.com/hc/es/sections/360001926273-Team-Borg-Programa-de-fidelidad","outdated":false,"position":0,"created_at":"2018-09-11T13:11:12Z","updated_at":"2026-04-17T12:41:26Z","category_id":360000854993,"description":null,"source_locale":"en-us","theme_template":"section_page","parent_section_id":null,"category":{"id":360000854993,"url":"https://bjornborg.zendesk.com/api/v2/help_center/es/categories/360000854993.json","name":"Team Borg - Programa de fidelidad","locale":"es","html_url":"https://bjornborg.zendesk.com/hc/es/categories/360000854993-Team-Borg-Programa-de-fidelidad","outdated":false,"position":4,"created_at":"2018-09-11T13:10:53Z","updated_at":"2026-06-03T15:17:09Z","description":"","source_locale":"en-us"}},"position":4},{"id":360021073020,"label":"Plazo de entrega.","body":"<p data-start=\"2817\" data-end=\"2879\"><strong>Tu pedido se envía en 1–2 días (1–3 días después de festivos).</strong></p><p data-start=\"2881\" data-end=\"3002\">La entrega estándar tarda 3–10 días laborables (lun–vie) tras el envío desde nuestro almacén en Suecia, según el mercado.</p><p data-start=\"3004\" data-end=\"3174\">Todos los pedidos son rastreables a través de DHL. Recibirás un número de seguimiento por correo electrónico cuando tu pedido haya sido enviado.</p><p data-start=\"3176\" data-end=\"3288\" data-is-last-node=\"\" data-is-only-node=\"\">Los plazos de entrega son estimados y pueden ser más largos en temporada alta (por ejemplo, festivos o rebajas).</p>","section":{"id":360001882454,"url":"https://bjornborg.zendesk.com/api/v2/help_center/es/sections/360001882454.json","name":"Envío y Entrega","locale":"es","sorting":"manual","html_url":"https://bjornborg.zendesk.com/hc/es/sections/360001882454-Env%C3%ADo-y-Entrega","outdated":false,"position":0,"created_at":"2018-09-11T12:48:42Z","updated_at":"2026-05-12T13:16:08Z","category_id":360000842794,"description":null,"source_locale":"en-us","theme_template":"section_page","parent_section_id":null,"category":{"id":360000842794,"url":"https://bjornborg.zendesk.com/api/v2/help_center/es/categories/360000842794.json","name":"Envío y Entrega","locale":"es","html_url":"https://bjornborg.zendesk.com/hc/es/categories/360000842794-Env%C3%ADo-y-Entrega","outdated":false,"position":2,"created_at":"2018-09-11T12:48:22Z","updated_at":"2026-06-03T15:17:09Z","description":"","source_locale":"en-us"}},"position":0},{"id":4444462855826,"label":"Mi pedido no aparece en mi cuenta.","body":"<p><strong>El pedido solo aparecerá en tu cuenta cuando haya sido enviado por nosotros</strong>, siempre y cuando hayas iniciado sesión al realizar la compra.</p>","section":{"id":360001926013,"url":"https://bjornborg.zendesk.com/api/v2/help_center/es/sections/360001926013.json","name":"Pedidos","locale":"es","sorting":"manual","html_url":"https://bjornborg.zendesk.com/hc/es/sections/360001926013-Pedidos","outdated":false,"position":0,"created_at":"2018-09-11T12:24:51Z","updated_at":"2026-05-13T13:41:59Z","category_id":360000854773,"description":null,"source_locale":"en-us","theme_template":"section_page","parent_section_id":null,"category":{"id":360000854773,"url":"https://bjornborg.zendesk.com/api/v2/help_center/es/categories/360000854773.json","name":"Pedidos","locale":"es","html_url":"https://bjornborg.zendesk.com/hc/es/categories/360000854773-Pedidos","outdated":false,"position":3,"created_at":"2018-09-11T12:23:59Z","updated_at":"2026-06-03T15:17:09Z","description":"","source_locale":"en-us"}},"position":5},{"id":4444384044434,"label":"¿Cómo acumulo puntos de bonificación? ","body":"<p>Como miembro del TEAM BORG, obtendrás un 5% de bonificación en todo lo que compres. 1 € / 1 $ / 1 £ = 10 puntos. 1000 puntos = 1 vale de 5.00 €.</p>","section":{"id":360001926273,"url":"https://bjornborg.zendesk.com/api/v2/help_center/es/sections/360001926273.json","name":"Team Borg - Programa de fidelidad","locale":"es","sorting":"manual","html_url":"https://bjornborg.zendesk.com/hc/es/sections/360001926273-Team-Borg-Programa-de-fidelidad","outdated":false,"position":0,"created_at":"2018-09-11T13:11:12Z","updated_at":"2026-04-17T12:41:26Z","category_id":360000854993,"description":null,"source_locale":"en-us","theme_template":"section_page","parent_section_id":null,"category":{"id":360000854993,"url":"https://bjornborg.zendesk.com/api/v2/help_center/es/categories/360000854993.json","name":"Team Borg - Programa de fidelidad","locale":"es","html_url":"https://bjornborg.zendesk.com/hc/es/categories/360000854993-Team-Borg-Programa-de-fidelidad","outdated":false,"position":4,"created_at":"2018-09-11T13:10:53Z","updated_at":"2026-06-03T15:17:09Z","description":"","source_locale":"en-us"}},"position":5},{"id":4444401601810,"label":"¿Cómo me afectan los niveles del programa de fidelidad? ","body":"<p>Cuando se crea un vale de bonificación, se deducen 1000 puntos por cada vale de bonificación. Pero mantienes tu bonificación total que determina en qué nivel de membresía te encuentras.</p>","section":{"id":360001926273,"url":"https://bjornborg.zendesk.com/api/v2/help_center/es/sections/360001926273.json","name":"Team Borg - Programa de fidelidad","locale":"es","sorting":"manual","html_url":"https://bjornborg.zendesk.com/hc/es/sections/360001926273-Team-Borg-Programa-de-fidelidad","outdated":false,"position":0,"created_at":"2018-09-11T13:11:12Z","updated_at":"2026-04-17T12:41:26Z","category_id":360000854993,"description":null,"source_locale":"en-us","theme_template":"section_page","parent_section_id":null,"category":{"id":360000854993,"url":"https://bjornborg.zendesk.com/api/v2/help_center/es/categories/360000854993.json","name":"Team Borg - Programa de fidelidad","locale":"es","html_url":"https://bjornborg.zendesk.com/hc/es/categories/360000854993-Team-Borg-Programa-de-fidelidad","outdated":false,"position":4,"created_at":"2018-09-11T13:10:53Z","updated_at":"2026-06-03T15:17:09Z","description":"","source_locale":"en-us"}},"position":6},{"id":4416377549714,"label":"¿Es posible agregar más productos a un pedido?","body":"<p><strong>No es posible</strong> agregar algo a un pedido que ya ha sido realizado.</p>","section":{"id":360001926013,"url":"https://bjornborg.zendesk.com/api/v2/help_center/es/sections/360001926013.json","name":"Pedidos","locale":"es","sorting":"manual","html_url":"https://bjornborg.zendesk.com/hc/es/sections/360001926013-Pedidos","outdated":false,"position":0,"created_at":"2018-09-11T12:24:51Z","updated_at":"2026-05-13T13:41:59Z","category_id":360000854773,"description":null,"source_locale":"en-us","theme_template":"section_page","parent_section_id":null,"category":{"id":360000854773,"url":"https://bjornborg.zendesk.com/api/v2/help_center/es/categories/360000854773.json","name":"Pedidos","locale":"es","html_url":"https://bjornborg.zendesk.com/hc/es/categories/360000854773-Pedidos","outdated":false,"position":3,"created_at":"2018-09-11T12:23:59Z","updated_at":"2026-06-03T15:17:09Z","description":"","source_locale":"en-us"}},"position":6},{"id":4444294372370,"label":"¿Puedo cambiar el método de entrega? ","body":"<p>Desafortunadamente, no tenemos la posibilidad de cambiar el método de entrega en tu pedido.</p>","section":{"id":360001882454,"url":"https://bjornborg.zendesk.com/api/v2/help_center/es/sections/360001882454.json","name":"Envío y Entrega","locale":"es","sorting":"manual","html_url":"https://bjornborg.zendesk.com/hc/es/sections/360001882454-Env%C3%ADo-y-Entrega","outdated":false,"position":0,"created_at":"2018-09-11T12:48:42Z","updated_at":"2026-05-12T13:16:08Z","category_id":360000842794,"description":null,"source_locale":"en-us","theme_template":"section_page","parent_section_id":null,"category":{"id":360000842794,"url":"https://bjornborg.zendesk.com/api/v2/help_center/es/categories/360000842794.json","name":"Envío y Entrega","locale":"es","html_url":"https://bjornborg.zendesk.com/hc/es/categories/360000842794-Env%C3%ADo-y-Entrega","outdated":false,"position":2,"created_at":"2018-09-11T12:48:22Z","updated_at":"2026-06-03T15:17:09Z","description":"","source_locale":"en-us"}},"position":8},{"id":360021073620,"label":"No deseo recibir el boletín informativo.","body":"<p><strong>En la parte inferior de un boletín informativo recibido hay un enlace al que puedes hacer clic para darte de baja de nuestro boletín.</strong> Si esto no funciona, por favor envíanos un mensaje aquí en el widget y te ayudaremos.</p>","section":{"id":360001926273,"url":"https://bjornborg.zendesk.com/api/v2/help_center/es/sections/360001926273.json","name":"Team Borg - Programa de fidelidad","locale":"es","sorting":"manual","html_url":"https://bjornborg.zendesk.com/hc/es/sections/360001926273-Team-Borg-Programa-de-fidelidad","outdated":false,"position":0,"created_at":"2018-09-11T13:11:12Z","updated_at":"2026-04-17T12:41:26Z","category_id":360000854993,"description":null,"source_locale":"en-us","theme_template":"section_page","parent_section_id":null,"category":{"id":360000854993,"url":"https://bjornborg.zendesk.com/api/v2/help_center/es/categories/360000854993.json","name":"Team Borg - Programa de fidelidad","locale":"es","html_url":"https://bjornborg.zendesk.com/hc/es/categories/360000854993-Team-Borg-Programa-de-fidelidad","outdated":false,"position":4,"created_at":"2018-09-11T13:10:53Z","updated_at":"2026-06-03T15:17:09Z","description":"","source_locale":"en-us"}},"position":7},{"id":360021090819,"label":"Tengo un código de descuento, ¿cómo lo aplico?","body":"<ol>\n<li>Introduzca el código de descuento válido en el campo durante el pago.</li>\n<li>Haz clic en \"Agregar+\".</li>\n<li>Por favor verifique que el monto de su pedido haya sido ajustado según el descuento.</li>\n<li>Continúa con el pago.</li>\n</ol>","section":{"id":360001926013,"url":"https://bjornborg.zendesk.com/api/v2/help_center/es/sections/360001926013.json","name":"Pedidos","locale":"es","sorting":"manual","html_url":"https://bjornborg.zendesk.com/hc/es/sections/360001926013-Pedidos","outdated":false,"position":0,"created_at":"2018-09-11T12:24:51Z","updated_at":"2026-05-13T13:41:59Z","category_id":360000854773,"description":null,"source_locale":"en-us","theme_template":"section_page","parent_section_id":null,"category":{"id":360000854773,"url":"https://bjornborg.zendesk.com/api/v2/help_center/es/categories/360000854773.json","name":"Pedidos","locale":"es","html_url":"https://bjornborg.zendesk.com/hc/es/categories/360000854773-Pedidos","outdated":false,"position":3,"created_at":"2018-09-11T12:23:59Z","updated_at":"2026-06-03T15:17:09Z","description":"","source_locale":"en-us"}},"position":7},{"id":4416361489170,"label":"¿Qué debo escribir en el segundo campo de dirección al finalizar la compra?","body":"<p><strong>Además de los campos de dirección obligatorios marcados con (*), tienes la opción de ingresar información</strong> adicional en el segundo campo de dirección. Esto está disponible para cualquier otra información necesaria o que facilite la entrega, por ejemplo: Nombre de la empresa Número de apartamento c / o Si tienes una dirección de entrega corta y simple, puedes dejar el campo en blanco ya que no es obligatorio.</p>","section":{"id":360001882454,"url":"https://bjornborg.zendesk.com/api/v2/help_center/es/sections/360001882454.json","name":"Envío y Entrega","locale":"es","sorting":"manual","html_url":"https://bjornborg.zendesk.com/hc/es/sections/360001882454-Env%C3%ADo-y-Entrega","outdated":false,"position":0,"created_at":"2018-09-11T12:48:42Z","updated_at":"2026-05-12T13:16:08Z","category_id":360000842794,"description":null,"source_locale":"en-us","theme_template":"section_page","parent_section_id":null,"category":{"id":360000842794,"url":"https://bjornborg.zendesk.com/api/v2/help_center/es/categories/360000842794.json","name":"Envío y Entrega","locale":"es","html_url":"https://bjornborg.zendesk.com/hc/es/categories/360000842794-Env%C3%ADo-y-Entrega","outdated":false,"position":2,"created_at":"2018-09-11T12:48:22Z","updated_at":"2026-06-03T15:17:09Z","description":"","source_locale":"en-us"}},"position":9},{"id":4414419436818,"label":"¿Cuánto tiempo lleva realizar una devolución?","body":"<p>Las devoluciones tardan aproximadamente de 2 a 4 semanas.</p><p>Las devoluciones se envían primero a nuestro centro de devoluciones en Alemania antes de ser enviadas a nuestro almacén con destino final en Suecia. El enlace de seguimiento mostrará cuando tu pedido devuelto haya llegado al centro de devoluciones en Alemania.</p>","section":{"id":360001925973,"url":"https://bjornborg.zendesk.com/api/v2/help_center/es/sections/360001925973.json","name":"Devoluciones","locale":"es","sorting":"manual","html_url":"https://bjornborg.zendesk.com/hc/es/sections/360001925973-Devoluciones","outdated":false,"position":0,"created_at":"2018-09-11T12:09:45Z","updated_at":"2026-07-11T07:33:34Z","category_id":360000854733,"description":"","source_locale":"en-us","theme_template":"section_page","parent_section_id":null,"category":{"id":360000854733,"url":"https://bjornborg.zendesk.com/api/v2/help_center/es/categories/360000854733.json","name":"Devoluciones y reembolsos","locale":"es","html_url":"https://bjornborg.zendesk.com/hc/es/categories/360000854733-Devoluciones-y-reembolsos","outdated":false,"position":5,"created_at":"2018-09-11T12:08:15Z","updated_at":"2026-07-11T07:33:34Z","description":"","source_locale":"en-us"}},"position":9},{"id":360009033094,"label":"No puedo iniciar sesión en mi cuenta.","body":"<p><strong>Si has olvidado tu contraseña, haz clic en la esquina derecha en la pequeña figura.</strong> Allí encontrarás un botón que dice \"Restablecer contraseña\".Recibirás un correo electrónico en la dirección de correo electrónico registrada que contiene un enlace para restablecer tu contraseña. Si no encuentras el correo electrónico en tu bandeja de entrada, por favor revisa tu carpeta de correo no deseado.</p>\n<p> </p>\n<p>Por favor, espera unos minutos antes de que el correo electrónico llegue. Asegúrate de estar en el sitio web correspondiente a tu país al solicitar la contraseña.</p>","section":{"id":360001926273,"url":"https://bjornborg.zendesk.com/api/v2/help_center/es/sections/360001926273.json","name":"Team Borg - Programa de fidelidad","locale":"es","sorting":"manual","html_url":"https://bjornborg.zendesk.com/hc/es/sections/360001926273-Team-Borg-Programa-de-fidelidad","outdated":false,"position":0,"created_at":"2018-09-11T13:11:12Z","updated_at":"2026-04-17T12:41:26Z","category_id":360000854993,"description":null,"source_locale":"en-us","theme_template":"section_page","parent_section_id":null,"category":{"id":360000854993,"url":"https://bjornborg.zendesk.com/api/v2/help_center/es/categories/360000854993.json","name":"Team Borg - Programa de fidelidad","locale":"es","html_url":"https://bjornborg.zendesk.com/hc/es/categories/360000854993-Team-Borg-Programa-de-fidelidad","outdated":false,"position":4,"created_at":"2018-09-11T13:10:53Z","updated_at":"2026-06-03T15:17:09Z","description":"","source_locale":"en-us"}},"position":8},{"id":360009031314,"label":"Olvidé usar mi código de descuento.","body":"<p>No podemos aplicar descuentos una vez se haya realizado el pedido.</p>","section":{"id":360001926013,"url":"https://bjornborg.zendesk.com/api/v2/help_center/es/sections/360001926013.json","name":"Pedidos","locale":"es","sorting":"manual","html_url":"https://bjornborg.zendesk.com/hc/es/sections/360001926013-Pedidos","outdated":false,"position":0,"created_at":"2018-09-11T12:24:51Z","updated_at":"2026-05-13T13:41:59Z","category_id":360000854773,"description":null,"source_locale":"en-us","theme_template":"section_page","parent_section_id":null,"category":{"id":360000854773,"url":"https://bjornborg.zendesk.com/api/v2/help_center/es/categories/360000854773.json","name":"Pedidos","locale":"es","html_url":"https://bjornborg.zendesk.com/hc/es/categories/360000854773-Pedidos","outdated":false,"position":3,"created_at":"2018-09-11T12:23:59Z","updated_at":"2026-06-03T15:17:09Z","description":"","source_locale":"en-us"}},"position":8},{"id":4416361330834,"label":"Falta un producto en mi entrega.","body":"<p><span style=\"font-family: -apple-system, BlinkMacSystemFont, 'Segoe UI', Helvetica, Arial, sans-serif;\">Por favor, <a href=\"https://www.bjornborg.com/es/customer-service/#form\"><span class=\"wysiwyg-underline\"><strong>contáctanos y</strong> </span></a></span><span style=\"font-family: -apple-system, BlinkMacSystemFont, 'Segoe UI', Helvetica, Arial, sans-serif;\">te ayudaremos a corregir el problema. Recuerda ingresar tu número de pedido para poder procesor tu caso de una forma más rápida y eficiente</span></p>\n<p> </p>","section":{"id":360001882454,"url":"https://bjornborg.zendesk.com/api/v2/help_center/es/sections/360001882454.json","name":"Envío y Entrega","locale":"es","sorting":"manual","html_url":"https://bjornborg.zendesk.com/hc/es/sections/360001882454-Env%C3%ADo-y-Entrega","outdated":false,"position":0,"created_at":"2018-09-11T12:48:42Z","updated_at":"2026-05-12T13:16:08Z","category_id":360000842794,"description":null,"source_locale":"en-us","theme_template":"section_page","parent_section_id":null,"category":{"id":360000842794,"url":"https://bjornborg.zendesk.com/api/v2/help_center/es/categories/360000842794.json","name":"Envío y Entrega","locale":"es","html_url":"https://bjornborg.zendesk.com/hc/es/categories/360000842794-Env%C3%ADo-y-Entrega","outdated":false,"position":2,"created_at":"2018-09-11T12:48:22Z","updated_at":"2026-06-03T15:17:09Z","description":"","source_locale":"en-us"}},"position":10},{"id":360009032954,"label":"¿Cómo puedo crear una cuenta? ","body":"<p><strong>Crear tu propia cuenta en bjornborg.com es fácil. Para registrar tu información, simplemente haz <a href=\"https://www.bjornborg.com/customer/account/login/\" target=\"_self\">clic aquí</a> o sigue las indicaciones al realizar un pedido en línea.</strong> Abrir una cuenta te ofrece una forma segura y práctica de comprar, puedes seguir  tus pedidos y recibir correos electrónicos sobre tu pedido.<br><br>Björn Borg valora tu privacidad. Por favor haz clic aquí para revisar nuestra Política de Privacidad. Tu nombre de usuario único para la cuenta es la dirección de correo electrónico que utilizaste al crear la cuenta y/o realizar el pedido<span class=\"wysiwyg-underline\">.</span></p>","section":{"id":360001926273,"url":"https://bjornborg.zendesk.com/api/v2/help_center/es/sections/360001926273.json","name":"Team Borg - Programa de fidelidad","locale":"es","sorting":"manual","html_url":"https://bjornborg.zendesk.com/hc/es/sections/360001926273-Team-Borg-Programa-de-fidelidad","outdated":false,"position":0,"created_at":"2018-09-11T13:11:12Z","updated_at":"2026-04-17T12:41:26Z","category_id":360000854993,"description":null,"source_locale":"en-us","theme_template":"section_page","parent_section_id":null,"category":{"id":360000854993,"url":"https://bjornborg.zendesk.com/api/v2/help_center/es/categories/360000854993.json","name":"Team Borg - Programa de fidelidad","locale":"es","html_url":"https://bjornborg.zendesk.com/hc/es/categories/360000854993-Team-Borg-Programa-de-fidelidad","outdated":false,"position":4,"created_at":"2018-09-11T13:10:53Z","updated_at":"2026-06-03T15:17:09Z","description":"","source_locale":"en-us"}},"position":9},{"id":360009031254,"label":"¿Cómo aplico mi código de descuento? ","body":"<p><strong>Primero verifica que el código sea correcto y válido.</strong> Ten en cuenta que los códigos promocionales no se pueden utilizar en artículos con descuento ni en combinación con otras ofertas.</p>\n<p><strong>Cómo aplicar tu código de promoción:</strong></p>\n<ol>\n<li>Ingresa el código de promoción válido en el campo de código promocional \"¿Tienes un código promocional o una tarjeta de regalo?\" al realizar el pago.</li>\n<li>Haz clic en \"+Añadir\".</li>\n<li>Verifica que el importe de tu pedido se haya ajustado de acuerdo con la oferta promocional.</li>\n<li>Continúa con el pago.</li>\n</ol>\n<p><img src=\"https://bjornborg.zendesk.com/hc/article_attachments/15127348097554\" alt=\"Screen Shot 2023-11-16 at 14.54.18.png\" width=\"339\" height=\"194\"></p>","section":{"id":360001926013,"url":"https://bjornborg.zendesk.com/api/v2/help_center/es/sections/360001926013.json","name":"Pedidos","locale":"es","sorting":"manual","html_url":"https://bjornborg.zendesk.com/hc/es/sections/360001926013-Pedidos","outdated":false,"position":0,"created_at":"2018-09-11T12:24:51Z","updated_at":"2026-05-13T13:41:59Z","category_id":360000854773,"description":null,"source_locale":"en-us","theme_template":"section_page","parent_section_id":null,"category":{"id":360000854773,"url":"https://bjornborg.zendesk.com/api/v2/help_center/es/categories/360000854773.json","name":"Pedidos","locale":"es","html_url":"https://bjornborg.zendesk.com/hc/es/categories/360000854773-Pedidos","outdated":false,"position":3,"created_at":"2018-09-11T12:23:59Z","updated_at":"2026-06-03T15:17:09Z","description":"","source_locale":"en-us"}},"position":9},{"id":4416377836434,"label":"¿Cómo puedo rastrear mi paquete? ","body":"<p><strong>Una vez que tu pedido haya sido enviado, puedes rastrear tu paquete de las siguientes maneras:</strong></p>\n<ul>\n<li>\n<strong>DHL:</strong> Haz clic en el enlace de seguimiento en el correo electrónico que contiene tu confirmación de envío.</li>\n<li>\n<a href=\"https://www.bjornborg.com/customer-service/#form\"><strong>HAGA CLIC AQUÍ</strong> </a>para ponerse en contacto con nuestro servicio de atención al cliente para obtener más información sobre tu pedido.</li>\n</ul>\n<p> </p>","section":{"id":360001882454,"url":"https://bjornborg.zendesk.com/api/v2/help_center/es/sections/360001882454.json","name":"Envío y Entrega","locale":"es","sorting":"manual","html_url":"https://bjornborg.zendesk.com/hc/es/sections/360001882454-Env%C3%ADo-y-Entrega","outdated":false,"position":0,"created_at":"2018-09-11T12:48:42Z","updated_at":"2026-05-12T13:16:08Z","category_id":360000842794,"description":null,"source_locale":"en-us","theme_template":"section_page","parent_section_id":null,"category":{"id":360000842794,"url":"https://bjornborg.zendesk.com/api/v2/help_center/es/categories/360000842794.json","name":"Envío y Entrega","locale":"es","html_url":"https://bjornborg.zendesk.com/hc/es/categories/360000842794-Env%C3%ADo-y-Entrega","outdated":false,"position":2,"created_at":"2018-09-11T12:48:22Z","updated_at":"2026-06-03T15:17:09Z","description":"","source_locale":"en-us"}},"position":4},{"id":360021073320,"label":"¿Puedo devolver un artículo en una tienda física?","body":"<p>Lamentablemente, un pedido online no puede ser devuelto en una tienda física.</p>","section":{"id":360001925973,"url":"https://bjornborg.zendesk.com/api/v2/help_center/es/sections/360001925973.json","name":"Devoluciones","locale":"es","sorting":"manual","html_url":"https://bjornborg.zendesk.com/hc/es/sections/360001925973-Devoluciones","outdated":false,"position":0,"created_at":"2018-09-11T12:09:45Z","updated_at":"2026-07-11T07:33:34Z","category_id":360000854733,"description":"","source_locale":"en-us","theme_template":"section_page","parent_section_id":null,"category":{"id":360000854733,"url":"https://bjornborg.zendesk.com/api/v2/help_center/es/categories/360000854733.json","name":"Devoluciones y reembolsos","locale":"es","html_url":"https://bjornborg.zendesk.com/hc/es/categories/360000854733-Devoluciones-y-reembolsos","outdated":false,"position":5,"created_at":"2018-09-11T12:08:15Z","updated_at":"2026-07-11T07:33:34Z","description":"","source_locale":"en-us"}},"position":11},{"id":360009033014,"label":"¿Por qué debería crear una cuenta? ","body":"<p><strong>Disfruta de las ventajas de tener tu propia cuenta en bjornborg.com:</strong></p>\n<ul>\n<li>Historial de pedidos.</li>\n<li>Pago más rápido y fácil. Configura tu información de facturación y envío para agilizar el proceso de pago.</li>\n<li>Novedades y ofertas exclusivas. ¡Regístrate para recibir actualizaciones por correo electrónico sobre promociones especiales, alertas de ventas, nuevos lanzamientos de productos, ideas de regalos y más! <a href=\"https://www.bjornborg.com/customer/account/login/\">Regístrate aquí mismo.</a>\n</li>\n</ul>","section":{"id":360001926273,"url":"https://bjornborg.zendesk.com/api/v2/help_center/es/sections/360001926273.json","name":"Team Borg - Programa de fidelidad","locale":"es","sorting":"manual","html_url":"https://bjornborg.zendesk.com/hc/es/sections/360001926273-Team-Borg-Programa-de-fidelidad","outdated":false,"position":0,"created_at":"2018-09-11T13:11:12Z","updated_at":"2026-04-17T12:41:26Z","category_id":360000854993,"description":null,"source_locale":"en-us","theme_template":"section_page","parent_section_id":null,"category":{"id":360000854993,"url":"https://bjornborg.zendesk.com/api/v2/help_center/es/categories/360000854993.json","name":"Team Borg - Programa de fidelidad","locale":"es","html_url":"https://bjornborg.zendesk.com/hc/es/categories/360000854993-Team-Borg-Programa-de-fidelidad","outdated":false,"position":4,"created_at":"2018-09-11T13:10:53Z","updated_at":"2026-06-03T15:17:09Z","description":"","source_locale":"en-us"}},"position":10},{"id":4416377752850,"label":"Cancelar o cambiar un pedido.","body":"<p>Una vez realizado un pedido, este se procesa de inmediato para que puedas recibir tu paquete lo antes posible. Por lo tanto, lamentablemente no tenemos la oportunidad de cancelar, agregar o cambiar algo en tu pedido.</p>","section":{"id":360001926013,"url":"https://bjornborg.zendesk.com/api/v2/help_center/es/sections/360001926013.json","name":"Pedidos","locale":"es","sorting":"manual","html_url":"https://bjornborg.zendesk.com/hc/es/sections/360001926013-Pedidos","outdated":false,"position":0,"created_at":"2018-09-11T12:24:51Z","updated_at":"2026-05-13T13:41:59Z","category_id":360000854773,"description":null,"source_locale":"en-us","theme_template":"section_page","parent_section_id":null,"category":{"id":360000854773,"url":"https://bjornborg.zendesk.com/api/v2/help_center/es/categories/360000854773.json","name":"Pedidos","locale":"es","html_url":"https://bjornborg.zendesk.com/hc/es/categories/360000854773-Pedidos","outdated":false,"position":3,"created_at":"2018-09-11T12:23:59Z","updated_at":"2026-06-03T15:17:09Z","description":"","source_locale":"en-us"}},"position":1},{"id":360021095259,"label":"¿Cuál es su política de devolución?","body":"<p><strong>Ofrecemos una política de devolución de 30 días.<br><br></strong>Los productos devueltos deben estar en las mismas condiciones en las que fueron recibidos y deben tener su etiqueta original. No aceptaremos ni reembolsaremos devoluciones incompletas o productos que hayan sido usados o lavados. Los artículos de ropa interior y los fondos de trajes de baño solo pueden ser devueltos si están sin abrir en el embalaje original, sin usar y en las mismas condiciones en que fueron entregados, con todas las etiquetas intactas</p>","section":{"id":360001925973,"url":"https://bjornborg.zendesk.com/api/v2/help_center/es/sections/360001925973.json","name":"Devoluciones","locale":"es","sorting":"manual","html_url":"https://bjornborg.zendesk.com/hc/es/sections/360001925973-Devoluciones","outdated":false,"position":0,"created_at":"2018-09-11T12:09:45Z","updated_at":"2026-07-11T07:33:34Z","category_id":360000854733,"description":"","source_locale":"en-us","theme_template":"section_page","parent_section_id":null,"category":{"id":360000854733,"url":"https://bjornborg.zendesk.com/api/v2/help_center/es/categories/360000854733.json","name":"Devoluciones y reembolsos","locale":"es","html_url":"https://bjornborg.zendesk.com/hc/es/categories/360000854733-Devoluciones-y-reembolsos","outdated":false,"position":5,"created_at":"2018-09-11T12:08:15Z","updated_at":"2026-07-11T07:33:34Z","description":"","source_locale":"en-us"}},"position":12},{"id":4415076336274,"label":"Tiempo de entrega durante rebajas y días festivos.","body":"<p>Durante días festivos, rebajas y fines de semana, el tiempo de entrega de nuestros envíos a veces puede ser más largo de lo normal. Los paquetes no se envían en días festivos y fines de semana.<br><br>Nuestro almacén está cerrado durante los días festivos suecos.</p>","section":{"id":360001882454,"url":"https://bjornborg.zendesk.com/api/v2/help_center/es/sections/360001882454.json","name":"Envío y Entrega","locale":"es","sorting":"manual","html_url":"https://bjornborg.zendesk.com/hc/es/sections/360001882454-Env%C3%ADo-y-Entrega","outdated":false,"position":0,"created_at":"2018-09-11T12:48:42Z","updated_at":"2026-05-12T13:16:08Z","category_id":360000842794,"description":null,"source_locale":"en-us","theme_template":"section_page","parent_section_id":null,"category":{"id":360000842794,"url":"https://bjornborg.zendesk.com/api/v2/help_center/es/categories/360000842794.json","name":"Envío y Entrega","locale":"es","html_url":"https://bjornborg.zendesk.com/hc/es/categories/360000842794-Env%C3%ADo-y-Entrega","outdated":false,"position":2,"created_at":"2018-09-11T12:48:22Z","updated_at":"2026-06-03T15:17:09Z","description":"","source_locale":"en-us"}},"position":11},{"id":360009030634,"label":"¿Cómo puedo devolver un artículo?","body":"<p><strong>Si deseas hacer una devolución, por favor</strong> <a href=\"https://www.bjornborg.com/es/customer-service/returns/\"><strong>HAZ CLIC AQUÍ.</strong></a><br><br><strong data-start=\"2365\" data-end=\"2383\">Cómo funciona:</strong></p><ol data-start=\"2388\" data-end=\"2560\">\n<li data-section-id=\"1pmml3j\" data-start=\"2388\" data-end=\"2422\" data-list-item-id=\"ebfe0bf04635a321d6ce8e57168458e76\">Registra tu devolución online</li>\n<li data-section-id=\"17350an\" data-start=\"2425\" data-end=\"2475\" data-list-item-id=\"e38b3bc3379bf20d1fba55d96eef33760\">Empaqueta el artículo en su embalaje original</li>\n<li data-section-id=\"19d4kjn\" data-start=\"2478\" data-end=\"2515\" data-list-item-id=\"ef45a436f36443dc5d69d86003b289c24\">Coloca la etiqueta de devolución</li>\n<li data-section-id=\"1u3wwht\" data-start=\"2518\" data-end=\"2556\" data-list-item-id=\"e543ea09c34287b8a228b58ff2f288e5e\">Entrégalo en un punto de servicio</li>\n</ol><p data-start=\"2563\" data-end=\"2677\">⏱ <strong data-start=\"2565\" data-end=\"2590\">30 días de devolución</strong><br>💸 Coste de devolución: 3,9 €<br>⏱ Reembolso: <strong data-start=\"2642\" data-end=\"2657\">2–4 semanas</strong> tras la recepción</p><p data-start=\"2684\" data-end=\"2734\">❗ La ropa interior debe estar sin usar y sellada</p><p> </p>","section":{"id":360001925973,"url":"https://bjornborg.zendesk.com/api/v2/help_center/es/sections/360001925973.json","name":"Devoluciones","locale":"es","sorting":"manual","html_url":"https://bjornborg.zendesk.com/hc/es/sections/360001925973-Devoluciones","outdated":false,"position":0,"created_at":"2018-09-11T12:09:45Z","updated_at":"2026-07-11T07:33:34Z","category_id":360000854733,"description":"","source_locale":"en-us","theme_template":"section_page","parent_section_id":null,"category":{"id":360000854733,"url":"https://bjornborg.zendesk.com/api/v2/help_center/es/categories/360000854733.json","name":"Devoluciones y reembolsos","locale":"es","html_url":"https://bjornborg.zendesk.com/hc/es/categories/360000854733-Devoluciones-y-reembolsos","outdated":false,"position":5,"created_at":"2018-09-11T12:08:15Z","updated_at":"2026-07-11T07:33:34Z","description":"","source_locale":"en-us"}},"position":4},{"id":360009165233,"label":"¿Intercambiar un artículo? ","body":"<p><strong>Desafortunadamente, no podemos gestionar intercambios en relación con devoluciones en nuestro almacén. </strong>Si deseas intercambiar un artículo, te pedimos amablemente que devuelvas el artículo que no deseas conservar y realices un nuevo pedido para el producto correcto.<br><br>Instrucciones de devolución <strong><a href=\"https://www.bjornborg.com/es/customer-service/returns/\" target=\"_self\">CLIC AQUÍ.</a></strong></p>","section":{"id":360001925973,"url":"https://bjornborg.zendesk.com/api/v2/help_center/es/sections/360001925973.json","name":"Devoluciones","locale":"es","sorting":"manual","html_url":"https://bjornborg.zendesk.com/hc/es/sections/360001925973-Devoluciones","outdated":false,"position":0,"created_at":"2018-09-11T12:09:45Z","updated_at":"2026-07-11T07:33:34Z","category_id":360000854733,"description":"","source_locale":"en-us","theme_template":"section_page","parent_section_id":null,"category":{"id":360000854733,"url":"https://bjornborg.zendesk.com/api/v2/help_center/es/categories/360000854733.json","name":"Devoluciones y reembolsos","locale":"es","html_url":"https://bjornborg.zendesk.com/hc/es/categories/360000854733-Devoluciones-y-reembolsos","outdated":false,"position":5,"created_at":"2018-09-11T12:08:15Z","updated_at":"2026-07-11T07:33:34Z","description":"","source_locale":"en-us"}},"position":1},{"id":360021095539,"label":"Si escribió la dirección equivocada.","body":"<p data-start=\"2685\" data-end=\"2896\"><strong>No podemos cambiar la dirección una vez realizado el pedido.</strong> Si la dirección es incorrecta, por favor realiza un nuevo pedido con los datos correctos y espera a que el pedido original sea devuelto y reembolsado.<br><br><strong>Las devoluciones suelen tardar entre 3 y 6 semanas, tras lo cual se realiza un reembolso</strong>. Esta política está en vigor para prevenir fraudes y garantizar la seguridad del cliente. Lamentamos las molestias.</p>","section":{"id":360001882454,"url":"https://bjornborg.zendesk.com/api/v2/help_center/es/sections/360001882454.json","name":"Envío y Entrega","locale":"es","sorting":"manual","html_url":"https://bjornborg.zendesk.com/hc/es/sections/360001882454-Env%C3%ADo-y-Entrega","outdated":false,"position":0,"created_at":"2018-09-11T12:48:42Z","updated_at":"2026-05-12T13:16:08Z","category_id":360000842794,"description":null,"source_locale":"en-us","theme_template":"section_page","parent_section_id":null,"category":{"id":360000842794,"url":"https://bjornborg.zendesk.com/api/v2/help_center/es/categories/360000842794.json","name":"Envío y Entrega","locale":"es","html_url":"https://bjornborg.zendesk.com/hc/es/categories/360000842794-Env%C3%ADo-y-Entrega","outdated":false,"position":2,"created_at":"2018-09-11T12:48:22Z","updated_at":"2026-06-03T15:17:09Z","description":"","source_locale":"en-us"}},"position":3},{"id":360009165213,"label":"Pagué mi pedido con un vale, ¿cómo obtengo mi reembolso?","body":"<p><strong>Si has pagado tu pedido con un vale, se te reembolsará el importe con un nuevo vale por el mismo importe.</strong> Nuestro servicio de atención al cliente te enviará un vale por correo electrónico.</p>\n<p> </p>","section":{"id":360001925973,"url":"https://bjornborg.zendesk.com/api/v2/help_center/es/sections/360001925973.json","name":"Devoluciones","locale":"es","sorting":"manual","html_url":"https://bjornborg.zendesk.com/hc/es/sections/360001925973-Devoluciones","outdated":false,"position":0,"created_at":"2018-09-11T12:09:45Z","updated_at":"2026-07-11T07:33:34Z","category_id":360000854733,"description":"","source_locale":"en-us","theme_template":"section_page","parent_section_id":null,"category":{"id":360000854733,"url":"https://bjornborg.zendesk.com/api/v2/help_center/es/categories/360000854733.json","name":"Devoluciones y reembolsos","locale":"es","html_url":"https://bjornborg.zendesk.com/hc/es/categories/360000854733-Devoluciones-y-reembolsos","outdated":false,"position":5,"created_at":"2018-09-11T12:08:15Z","updated_at":"2026-07-11T07:33:34Z","description":"","source_locale":"en-us"}},"position":13},{"id":360021073120,"label":"¿Puedo realizar cambios o cancelar mi pedido?","body":"<p><strong>Desafortunadamente, no es posible cancelar, agregar o cambiar nada en un pedido realizado.</strong> Si ha pedido la talla incorrecta, le recomendamos que devuelva el producto y realice un nuevo pedido de la talla correcta.</p>\n<p><strong>Si no puede recoger su paquete a tiempo, se lo enviaremos automáticamente dentro de 10 a 14 días hábiles.</strong> Cuando hayamos recibido el paquete de vuelta, se realizará el reembolso.</p>","section":{"id":360001882454,"url":"https://bjornborg.zendesk.com/api/v2/help_center/es/sections/360001882454.json","name":"Envío y Entrega","locale":"es","sorting":"manual","html_url":"https://bjornborg.zendesk.com/hc/es/sections/360001882454-Env%C3%ADo-y-Entrega","outdated":false,"position":0,"created_at":"2018-09-11T12:48:42Z","updated_at":"2026-05-12T13:16:08Z","category_id":360000842794,"description":null,"source_locale":"en-us","theme_template":"section_page","parent_section_id":null,"category":{"id":360000842794,"url":"https://bjornborg.zendesk.com/api/v2/help_center/es/categories/360000842794.json","name":"Envío y Entrega","locale":"es","html_url":"https://bjornborg.zendesk.com/hc/es/categories/360000842794-Env%C3%ADo-y-Entrega","outdated":false,"position":2,"created_at":"2018-09-11T12:48:22Z","updated_at":"2026-06-03T15:17:09Z","description":"","source_locale":"en-us"}},"position":12},{"id":360009165093,"label":"¿Aceptan devoluciones de ropa interior?","body":"<p>Debido a la naturaleza de la ropa interior, no aceptamos devoluciones si ha sido abierta y/o probada. La ropa interior solo puede ser devuelta si está sin abrir en el embalaje original, sin usar y en las mismas condiciones en que fue entregada, con todas las etiquetas intactas.</p>","section":{"id":360001925973,"url":"https://bjornborg.zendesk.com/api/v2/help_center/es/sections/360001925973.json","name":"Devoluciones","locale":"es","sorting":"manual","html_url":"https://bjornborg.zendesk.com/hc/es/sections/360001925973-Devoluciones","outdated":false,"position":0,"created_at":"2018-09-11T12:09:45Z","updated_at":"2026-07-11T07:33:34Z","category_id":360000854733,"description":"","source_locale":"en-us","theme_template":"section_page","parent_section_id":null,"category":{"id":360000854733,"url":"https://bjornborg.zendesk.com/api/v2/help_center/es/categories/360000854733.json","name":"Devoluciones y reembolsos","locale":"es","html_url":"https://bjornborg.zendesk.com/hc/es/categories/360000854733-Devoluciones-y-reembolsos","outdated":false,"position":5,"created_at":"2018-09-11T12:08:15Z","updated_at":"2026-07-11T07:33:34Z","description":"","source_locale":"en-us"}},"position":14},{"id":360009166493,"label":"¿Qué debo hacer si no he recibido mi pedido?","body":"<p data-start=\"3610\" data-end=\"3835\"><strong data-start=\"3610\" data-end=\"3728\">Si no has recibido tu pedido después de 10 días hábiles desde el envío, verifica primero el número de seguimiento.</strong><br>Si no hay actualizaciones en el seguimiento dentro de 10 días, contáctanos por favor <a href=\"https://www.bjornborg.com/es/customer-service/\"><strong data-start=\"3816\" data-end=\"3832\">Haz clic aquí.</strong></a></p><p data-start=\"3837\" data-end=\"4172\">Los pedidos que nos son devueltos debido a una dirección incorrecta o incompleta, o por cualquier otra razón, y que no se recogen en el punto de recogida, no se volverán a enviar. En su lugar, se te reembolsará una vez que el pedido llegue de nuevo a nuestro almacén en Suecia. Ten en cuenta que los gastos de envío no se reembolsan.</p><p data-start=\"4174\" data-end=\"4263\">Te recomendamos realizar un nuevo pedido asegurándote de que la dirección sea correcta.</p>","section":{"id":360001882454,"url":"https://bjornborg.zendesk.com/api/v2/help_center/es/sections/360001882454.json","name":"Envío y Entrega","locale":"es","sorting":"manual","html_url":"https://bjornborg.zendesk.com/hc/es/sections/360001882454-Env%C3%ADo-y-Entrega","outdated":false,"position":0,"created_at":"2018-09-11T12:48:42Z","updated_at":"2026-05-12T13:16:08Z","category_id":360000842794,"description":null,"source_locale":"en-us","theme_template":"section_page","parent_section_id":null,"category":{"id":360000842794,"url":"https://bjornborg.zendesk.com/api/v2/help_center/es/categories/360000842794.json","name":"Envío y Entrega","locale":"es","html_url":"https://bjornborg.zendesk.com/hc/es/categories/360000842794-Env%C3%ADo-y-Entrega","outdated":false,"position":2,"created_at":"2018-09-11T12:48:22Z","updated_at":"2026-06-03T15:17:09Z","description":"","source_locale":"en-us"}},"position":15},{"id":360009031934,"label":"¿Cuál es el coste de envío?","body":"<p><strong>El coste de envío es de 4.00€</strong> y es gratuito en todos los pedidos superiores a 80.00€. El plazo normal de entrega tras el envío desde nuestro almacén es de 3 a 10 días laborables.</p>","section":{"id":360001882454,"url":"https://bjornborg.zendesk.com/api/v2/help_center/es/sections/360001882454.json","name":"Envío y Entrega","locale":"es","sorting":"manual","html_url":"https://bjornborg.zendesk.com/hc/es/sections/360001882454-Env%C3%ADo-y-Entrega","outdated":false,"position":0,"created_at":"2018-09-11T12:48:42Z","updated_at":"2026-05-12T13:16:08Z","category_id":360000842794,"description":null,"source_locale":"en-us","theme_template":"section_page","parent_section_id":null,"category":{"id":360000842794,"url":"https://bjornborg.zendesk.com/api/v2/help_center/es/categories/360000842794.json","name":"Envío y Entrega","locale":"es","html_url":"https://bjornborg.zendesk.com/hc/es/categories/360000842794-Env%C3%ADo-y-Entrega","outdated":false,"position":2,"created_at":"2018-09-11T12:48:22Z","updated_at":"2026-06-03T15:17:09Z","description":"","source_locale":"en-us"}},"position":16},{"id":33791320883730,"label":"¿Listo para finalizar tu compra?","body":"<p data-start=\"3029\" data-end=\"3138\">Cuando estés listo para finalizar tu compra, dirígete a tu bolsa de compra para revisar y realizar tu pedido.</p><p data-start=\"3140\" data-end=\"3294\">Si ya eres cliente y aún no has iniciado sesión en tu cuenta, puedes iniciar sesión fácilmente una vez que introduzcas tu dirección de correo electrónico.</p><p data-start=\"3296\" data-end=\"3497\">A los nuevos clientes se les solicita crear una cuenta. Esto nos permite ofrecerte el mejor servicio posible y garantizar que tus futuras experiencias de compra sean lo más sencillas y fluidas posible.</p><p data-start=\"3499\" data-end=\"3570\">Introduce tus datos de dirección para continuar con el envío y el pago.</p><p data-start=\"3572\" data-end=\"3753\">Selecciona el método de pago que prefieras y, cuando estés listo, haz clic en <strong data-start=\"3650\" data-end=\"3672\">\"Finalizar compra\"</strong>.<br>Recibirás una confirmación del pedido por correo electrónico en unos minutos.</p>","section":{"id":360001926013,"url":"https://bjornborg.zendesk.com/api/v2/help_center/es/sections/360001926013.json","name":"Pedidos","locale":"es","sorting":"manual","html_url":"https://bjornborg.zendesk.com/hc/es/sections/360001926013-Pedidos","outdated":false,"position":0,"created_at":"2018-09-11T12:24:51Z","updated_at":"2026-05-13T13:41:59Z","category_id":360000854773,"description":null,"source_locale":"en-us","theme_template":"section_page","parent_section_id":null,"category":{"id":360000854773,"url":"https://bjornborg.zendesk.com/api/v2/help_center/es/categories/360000854773.json","name":"Pedidos","locale":"es","html_url":"https://bjornborg.zendesk.com/hc/es/categories/360000854773-Pedidos","outdated":false,"position":3,"created_at":"2018-09-11T12:23:59Z","updated_at":"2026-06-03T15:17:09Z","description":"","source_locale":"en-us"}},"position":0},{"id":34008125842834,"label":"Si escribió la dirección equivocada.","body":"<p data-start=\"1957\" data-end=\"2114\"><strong>No podemos cambiar la dirección una vez realizado el pedido.</strong> Si es incorrecta, realiza un nuevo pedido y espera a que el original sea devuelto y reembolsado.</p><p data-start=\"2116\" data-end=\"2228\" data-is-last-node=\"\" data-is-only-node=\"\">Las devoluciones tardan entre 3 y 6 semanas. El reembolso se emite tras la devolución. Lamentamos las molestias.</p>","section":{"id":34005890568466,"url":"https://bjornborg.zendesk.com/api/v2/help_center/es/sections/34005890568466.json","name":"Artículos populares","locale":"es","sorting":"manual","html_url":"https://bjornborg.zendesk.com/hc/es/sections/34005890568466-Art%C3%ADculos-populares","outdated":false,"position":0,"created_at":"2026-03-13T13:42:51Z","updated_at":"2026-07-11T07:33:34Z","category_id":34005768850322,"description":null,"source_locale":"en-us","theme_template":"section_page","parent_section_id":null,"category":{"id":34005768850322,"url":"https://bjornborg.zendesk.com/api/v2/help_center/es/categories/34005768850322.json","name":"Artículos populares","locale":"es","html_url":"https://bjornborg.zendesk.com/hc/es/categories/34005768850322-Art%C3%ADculos-populares","outdated":false,"position":0,"created_at":"2026-03-13T13:40:07Z","updated_at":"2026-07-11T07:33:34Z","description":"","source_locale":"en-us"}},"position":11},{"id":34006443949842,"label":"No he recibido la confirmación de mi pedido.","body":"<p data-start=\"1876\" data-end=\"1971\">Deberías recibir una confirmación de pedido en pocos minutos. Si no, revisa tu carpeta de spam.</p><p data-start=\"1973\" data-end=\"2136\">Aunque no la hayas recibido, es posible que tu pedido ya se haya procesado. Contacta con atención al cliente antes de realizar un nuevo pedido. <a href=\"https://www.bjornborg.com/es/customer-service/#i-cant-log-in-to-my-account\"><strong data-start=\"2117\" data-end=\"2136\">[HAZ CLIC AQUÍ]</strong></a></p>","section":{"id":34005890568466,"url":"https://bjornborg.zendesk.com/api/v2/help_center/es/sections/34005890568466.json","name":"Artículos populares","locale":"es","sorting":"manual","html_url":"https://bjornborg.zendesk.com/hc/es/sections/34005890568466-Art%C3%ADculos-populares","outdated":false,"position":0,"created_at":"2026-03-13T13:42:51Z","updated_at":"2026-07-11T07:33:34Z","category_id":34005768850322,"description":null,"source_locale":"en-us","theme_template":"section_page","parent_section_id":null,"category":{"id":34005768850322,"url":"https://bjornborg.zendesk.com/api/v2/help_center/es/categories/34005768850322.json","name":"Artículos populares","locale":"es","html_url":"https://bjornborg.zendesk.com/hc/es/categories/34005768850322-Art%C3%ADculos-populares","outdated":false,"position":0,"created_at":"2026-03-13T13:40:07Z","updated_at":"2026-07-11T07:33:34Z","description":"","source_locale":"en-us"}},"position":13},{"id":34009426003730,"label":"Falta un producto en mi entrega.","body":"<p>Por favor, <a href=\"https://www.bjornborg.com/es/customer-service/#form\"><strong>contáctanos y</strong> </a>te ayudaremos a corregir el problema. Recuerda ingresar tu número de pedido para poder procesor tu caso de una forma más rápida y eficiente</p>","section":{"id":34005890568466,"url":"https://bjornborg.zendesk.com/api/v2/help_center/es/sections/34005890568466.json","name":"Artículos populares","locale":"es","sorting":"manual","html_url":"https://bjornborg.zendesk.com/hc/es/sections/34005890568466-Art%C3%ADculos-populares","outdated":false,"position":0,"created_at":"2026-03-13T13:42:51Z","updated_at":"2026-07-11T07:33:34Z","category_id":34005768850322,"description":null,"source_locale":"en-us","theme_template":"section_page","parent_section_id":null,"category":{"id":34005768850322,"url":"https://bjornborg.zendesk.com/api/v2/help_center/es/categories/34005768850322.json","name":"Artículos populares","locale":"es","html_url":"https://bjornborg.zendesk.com/hc/es/categories/34005768850322-Art%C3%ADculos-populares","outdated":false,"position":0,"created_at":"2026-03-13T13:40:07Z","updated_at":"2026-07-11T07:33:34Z","description":"","source_locale":"en-us"}},"position":9},{"id":34008391217298,"label":"Cancelar o modificar un pedido","body":"<p>Una vez realizado el pedido, se procesa de inmediato para que puedas recibir tu paquete lo antes posible. Por lo tanto, lamentablemente no tenemos la posibilidad de cancelar, añadir o modificar nada en tu pedido.</p>","section":{"id":34005890568466,"url":"https://bjornborg.zendesk.com/api/v2/help_center/es/sections/34005890568466.json","name":"Artículos populares","locale":"es","sorting":"manual","html_url":"https://bjornborg.zendesk.com/hc/es/sections/34005890568466-Art%C3%ADculos-populares","outdated":false,"position":0,"created_at":"2026-03-13T13:42:51Z","updated_at":"2026-07-11T07:33:34Z","category_id":34005768850322,"description":null,"source_locale":"en-us","theme_template":"section_page","parent_section_id":null,"category":{"id":34005768850322,"url":"https://bjornborg.zendesk.com/api/v2/help_center/es/categories/34005768850322.json","name":"Artículos populares","locale":"es","html_url":"https://bjornborg.zendesk.com/hc/es/categories/34005768850322-Art%C3%ADculos-populares","outdated":false,"position":0,"created_at":"2026-03-13T13:40:07Z","updated_at":"2026-07-11T07:33:34Z","description":"","source_locale":"en-us"}},"position":10},{"id":34428841883282,"label":"No he recibido el reembolso de mi devolución.","body":"<p data-start=\"2533\" data-end=\"2680\"><strong data-start=\"2533\" data-end=\"2547\">Reembolsos</strong><br>Los reembolsos se realizan después de recibir e inspeccionar la devolución (2–4 semanas). Se utilizará el método de pago original.<br><br><strong data-start=\"2682\" data-end=\"2708\">Si pagaste con Klarna:</strong><br>Si tu factura vence antes de que se procese tu devolución, págala o amplíala a través de Klarna. Si ya has pagado, Klarna te reembolsará una vez que se apruebe tu devolución.</p>","section":{"id":34005890568466,"url":"https://bjornborg.zendesk.com/api/v2/help_center/es/sections/34005890568466.json","name":"Artículos populares","locale":"es","sorting":"manual","html_url":"https://bjornborg.zendesk.com/hc/es/sections/34005890568466-Art%C3%ADculos-populares","outdated":false,"position":0,"created_at":"2026-03-13T13:42:51Z","updated_at":"2026-07-11T07:33:34Z","category_id":34005768850322,"description":null,"source_locale":"en-us","theme_template":"section_page","parent_section_id":null,"category":{"id":34005768850322,"url":"https://bjornborg.zendesk.com/api/v2/help_center/es/categories/34005768850322.json","name":"Artículos populares","locale":"es","html_url":"https://bjornborg.zendesk.com/hc/es/categories/34005768850322-Art%C3%ADculos-populares","outdated":false,"position":0,"created_at":"2026-03-13T13:40:07Z","updated_at":"2026-07-11T07:33:34Z","description":"","source_locale":"en-us"}},"position":4},{"id":34007450538514,"label":"Falta la etiqueta de devolución.","body":"<p data-start=\"1758\" data-end=\"1985\">Si has registrado tu devolución en nuestro sitio web pero no has recibido la etiqueta de devolución, puedes iniciar sesión en <a href=\"http://www.bjornborg.com/returns\" data-start=\"1886\" data-end=\"1911\" target=\"_new\" rel=\"noopener\"><strong>www.bjornborg.com/returns</strong></a><a href=\"http://www.bjornborg.com/returns\"><span aria-hidden=\"true\"></span></a><strong><a data-start=\"1886\" data-end=\"1911\" target=\"_new\" rel=\"noopener\"></a></strong> y hacer clic en <strong data-start=\"1928\" data-end=\"1946\">“Instrucciones”</strong> para descargar tu etiqueta nuevamente.</p>","section":{"id":34005890568466,"url":"https://bjornborg.zendesk.com/api/v2/help_center/es/sections/34005890568466.json","name":"Artículos populares","locale":"es","sorting":"manual","html_url":"https://bjornborg.zendesk.com/hc/es/sections/34005890568466-Art%C3%ADculos-populares","outdated":false,"position":0,"created_at":"2026-03-13T13:42:51Z","updated_at":"2026-07-11T07:33:34Z","category_id":34005768850322,"description":null,"source_locale":"en-us","theme_template":"section_page","parent_section_id":null,"category":{"id":34005768850322,"url":"https://bjornborg.zendesk.com/api/v2/help_center/es/categories/34005768850322.json","name":"Artículos populares","locale":"es","html_url":"https://bjornborg.zendesk.com/hc/es/categories/34005768850322-Art%C3%ADculos-populares","outdated":false,"position":0,"created_at":"2026-03-13T13:40:07Z","updated_at":"2026-07-11T07:33:34Z","description":"","source_locale":"en-us"}},"position":1},{"id":34009884146578,"label":"No he recibido la confirmación de mi pedido.","body":"<p><strong>Deberías recibir una confirmación de pedido en unos minutos.</strong> Si no has recibido este correo electrónico, por favor revisa la carpeta de correo no deseado de tu cuenta de correo electrónico. Aunque no hayas recibido una confirmación de pedido, es posible que tu pedido se haya procesado. Por lo tanto, te recomendamos que te pongas en contacto con nuestro Servicio de Atención al Cliente antes de hacer otro pedido en nuestro sitio web. <a href=\"https://www.bjornborg.com/kundtjanst/#form\"><strong>¡Haga clic aquí</strong> </a>para ponerse en contacto con nosotros!</p>","section":{"id":34005890568466,"url":"https://bjornborg.zendesk.com/api/v2/help_center/es/sections/34005890568466.json","name":"Artículos populares","locale":"es","sorting":"manual","html_url":"https://bjornborg.zendesk.com/hc/es/sections/34005890568466-Art%C3%ADculos-populares","outdated":false,"position":0,"created_at":"2026-03-13T13:42:51Z","updated_at":"2026-07-11T07:33:34Z","category_id":34005768850322,"description":null,"source_locale":"en-us","theme_template":"section_page","parent_section_id":null,"category":{"id":34005768850322,"url":"https://bjornborg.zendesk.com/api/v2/help_center/es/categories/34005768850322.json","name":"Artículos populares","locale":"es","html_url":"https://bjornborg.zendesk.com/hc/es/categories/34005768850322-Art%C3%ADculos-populares","outdated":false,"position":0,"created_at":"2026-03-13T13:40:07Z","updated_at":"2026-07-11T07:33:34Z","description":"","source_locale":"en-us"}},"position":3},{"id":34009585236114,"label":"¿Puedo llamar por teléfono?","body":"<p>El equipo de Atención al Cliente de Björn Borg maneja todo el soporte a través de correo electrónico. Nuestro objetivo es responder todos los correos electrónicos en un plazo de dos días laborables, de 9 a 16 CET. <br><br>Para cualquier consulta sobre su compra en curso con Björn Borg.com, envíe su correo electrónico a través de nuestro widget en la esquina \"¿Ayuda?\" o en el siguiente formulario.</p>","section":{"id":34005890568466,"url":"https://bjornborg.zendesk.com/api/v2/help_center/es/sections/34005890568466.json","name":"Artículos populares","locale":"es","sorting":"manual","html_url":"https://bjornborg.zendesk.com/hc/es/sections/34005890568466-Art%C3%ADculos-populares","outdated":false,"position":0,"created_at":"2026-03-13T13:42:51Z","updated_at":"2026-07-11T07:33:34Z","category_id":34005768850322,"description":null,"source_locale":"en-us","theme_template":"section_page","parent_section_id":null,"category":{"id":34005768850322,"url":"https://bjornborg.zendesk.com/api/v2/help_center/es/categories/34005768850322.json","name":"Artículos populares","locale":"es","html_url":"https://bjornborg.zendesk.com/hc/es/categories/34005768850322-Art%C3%ADculos-populares","outdated":false,"position":0,"created_at":"2026-03-13T13:40:07Z","updated_at":"2026-07-11T07:33:34Z","description":"","source_locale":"en-us"}},"position":8},{"id":34007919874578,"label":"Mi paquete ha sido devuelto, ¿pueden reenviarlo?","body":"<p>Lamentablemente, no podemos reenviar un paquete que nos ha sido devuelto. Le reembolsaremos en cuanto recibamos la devolución.</p>","section":{"id":34005890568466,"url":"https://bjornborg.zendesk.com/api/v2/help_center/es/sections/34005890568466.json","name":"Artículos populares","locale":"es","sorting":"manual","html_url":"https://bjornborg.zendesk.com/hc/es/sections/34005890568466-Art%C3%ADculos-populares","outdated":false,"position":0,"created_at":"2026-03-13T13:42:51Z","updated_at":"2026-07-11T07:33:34Z","category_id":34005768850322,"description":null,"source_locale":"en-us","theme_template":"section_page","parent_section_id":null,"category":{"id":34005768850322,"url":"https://bjornborg.zendesk.com/api/v2/help_center/es/categories/34005768850322.json","name":"Artículos populares","locale":"es","html_url":"https://bjornborg.zendesk.com/hc/es/categories/34005768850322-Art%C3%ADculos-populares","outdated":false,"position":0,"created_at":"2026-03-13T13:40:07Z","updated_at":"2026-07-11T07:33:34Z","description":"","source_locale":"en-us"}},"position":12},{"id":34006742817938,"label":"¿Dónde está mi pedido?","body":"<p>Una vez que su pedido haya sido enviado desde nuestro almacén en Suecia, habrá recibido una confirmación de entrega indicando su número de seguimiento junto con instrucciones de seguimiento a la dirección de correo electrónico que ingresó al realizar su pedido. Si no lo encuentras en tu bandeja de entrada, revisa tu carpeta de spam, porque a veces los correos electrónicos terminan allí.</p><p><br><strong>Los paquetes enviados con DHL tienen números de seguimiento y se pueden rastrear directamente en </strong><a href=\"https://www.dhl.de/en/privatkunden.html\"><strong>ESTE ENLACE.</strong></a></p><p>Si no hay ninguna actualización de seguimiento dentro de los 10 días, <a href=\"https://www.bjornborg.com/customer-service/#form\"><strong>HAGA CLIC AQUÍ</strong> </a>y contáctenos y lo ayudaremos :)</p>","section":{"id":34005890568466,"url":"https://bjornborg.zendesk.com/api/v2/help_center/es/sections/34005890568466.json","name":"Artículos populares","locale":"es","sorting":"manual","html_url":"https://bjornborg.zendesk.com/hc/es/sections/34005890568466-Art%C3%ADculos-populares","outdated":false,"position":0,"created_at":"2026-03-13T13:42:51Z","updated_at":"2026-07-11T07:33:34Z","category_id":34005768850322,"description":null,"source_locale":"en-us","theme_template":"section_page","parent_section_id":null,"category":{"id":34005768850322,"url":"https://bjornborg.zendesk.com/api/v2/help_center/es/categories/34005768850322.json","name":"Artículos populares","locale":"es","html_url":"https://bjornborg.zendesk.com/hc/es/categories/34005768850322-Art%C3%ADculos-populares","outdated":false,"position":0,"created_at":"2026-03-13T13:40:07Z","updated_at":"2026-07-11T07:33:34Z","description":"","source_locale":"en-us"}},"position":6},{"id":34800052025362,"label":"No he recibido una respuesta de ustedes.","body":"<p>Siempre respondemos a nuestros clientes en un plazo de 2 días laborables. Si no recibió una respuesta nuestra, verifique también su correo no deseado. envíanos un nuevo correo electrónico.</p>\n<p>Estamos cerrados los días festivos.</p>","section":{"id":34005890568466,"url":"https://bjornborg.zendesk.com/api/v2/help_center/es/sections/34005890568466.json","name":"Artículos populares","locale":"es","sorting":"manual","html_url":"https://bjornborg.zendesk.com/hc/es/sections/34005890568466-Art%C3%ADculos-populares","outdated":false,"position":0,"created_at":"2026-03-13T13:42:51Z","updated_at":"2026-07-11T07:33:34Z","category_id":34005768850322,"description":null,"source_locale":"en-us","theme_template":"section_page","parent_section_id":null,"category":{"id":34005768850322,"url":"https://bjornborg.zendesk.com/api/v2/help_center/es/categories/34005768850322.json","name":"Artículos populares","locale":"es","html_url":"https://bjornborg.zendesk.com/hc/es/categories/34005768850322-Art%C3%ADculos-populares","outdated":false,"position":0,"created_at":"2026-03-13T13:40:07Z","updated_at":"2026-07-11T07:33:34Z","description":"","source_locale":"en-us"}},"position":7},{"id":34831744254994,"label":"¿Qué debo hacer si no he recibido mi pedido?","body":"<p data-start=\"3610\" data-end=\"3835\"><strong data-start=\"3610\" data-end=\"3728\">Si no has recibido tu pedido después de 10 días hábiles desde el envío, verifica primero el número de seguimiento.</strong><br>Si no hay actualizaciones en el seguimiento dentro de 10 días, contáctanos por favor <a href=\"https://www.bjornborg.com/es/customer-service/\"><strong data-start=\"3816\" data-end=\"3832\">Haz clic aquí.</strong></a></p><p data-start=\"3837\" data-end=\"4172\">Los pedidos que nos son devueltos debido a una dirección incorrecta o incompleta, o por cualquier otra razón, y que no se recogen en el punto de recogida, no se volverán a enviar. En su lugar, se te reembolsará una vez que el pedido llegue de nuevo a nuestro almacén en Suecia. Ten en cuenta que los gastos de envío no se reembolsan.</p><p data-start=\"4174\" data-end=\"4263\">Te recomendamos realizar un nuevo pedido asegurándote de que la dirección sea correcta.</p>","section":{"id":34005890568466,"url":"https://bjornborg.zendesk.com/api/v2/help_center/es/sections/34005890568466.json","name":"Artículos populares","locale":"es","sorting":"manual","html_url":"https://bjornborg.zendesk.com/hc/es/sections/34005890568466-Art%C3%ADculos-populares","outdated":false,"position":0,"created_at":"2026-03-13T13:42:51Z","updated_at":"2026-07-11T07:33:34Z","category_id":34005768850322,"description":null,"source_locale":"en-us","theme_template":"section_page","parent_section_id":null,"category":{"id":34005768850322,"url":"https://bjornborg.zendesk.com/api/v2/help_center/es/categories/34005768850322.json","name":"Artículos populares","locale":"es","html_url":"https://bjornborg.zendesk.com/hc/es/categories/34005768850322-Art%C3%ADculos-populares","outdated":false,"position":0,"created_at":"2026-03-13T13:40:07Z","updated_at":"2026-07-11T07:33:34Z","description":"","source_locale":"en-us"}},"position":2},{"id":35396163569042,"label":"No he recibido la confirmación de mi pedido.","body":"<p data-start=\"1876\" data-end=\"1971\">Deberías recibir una confirmación de pedido en pocos minutos. Si no, revisa tu carpeta de spam.</p><p data-start=\"1973\" data-end=\"2136\">Aunque no la hayas recibido, es posible que tu pedido ya se haya procesado. Contacta con atención al cliente antes de realizar un nuevo pedido. <a href=\"https://www.bjornborg.com/es/customer-service/#i-cant-log-in-to-my-account\"><strong data-start=\"2117\" data-end=\"2136\">[HAZ CLIC AQUÍ]</strong></a></p>","section":{"id":360001882454,"url":"https://bjornborg.zendesk.com/api/v2/help_center/es/sections/360001882454.json","name":"Envío y Entrega","locale":"es","sorting":"manual","html_url":"https://bjornborg.zendesk.com/hc/es/sections/360001882454-Env%C3%ADo-y-Entrega","outdated":false,"position":0,"created_at":"2018-09-11T12:48:42Z","updated_at":"2026-05-12T13:16:08Z","category_id":360000842794,"description":null,"source_locale":"en-us","theme_template":"section_page","parent_section_id":null,"category":{"id":360000842794,"url":"https://bjornborg.zendesk.com/api/v2/help_center/es/categories/360000842794.json","name":"Envío y Entrega","locale":"es","html_url":"https://bjornborg.zendesk.com/hc/es/categories/360000842794-Env%C3%ADo-y-Entrega","outdated":false,"position":2,"created_at":"2018-09-11T12:48:22Z","updated_at":"2026-06-03T15:17:09Z","description":"","source_locale":"en-us"}},"position":1},{"id":35522001331474,"label":"Plazo de entrega.","body":"<p data-start=\"2817\" data-end=\"2879\"><strong>Tu pedido se envía en 1–2 días (1–3 días después de festivos).</strong></p><p data-start=\"2881\" data-end=\"3002\">La entrega estándar tarda 3–10 días laborables (lun–vie) tras el envío desde nuestro almacén en Suecia, según el mercado.</p><p data-start=\"3004\" data-end=\"3174\">Todos los pedidos son rastreables a través de DHL. Recibirás un número de seguimiento por correo electrónico cuando tu pedido haya sido enviado.</p><p data-start=\"3176\" data-end=\"3288\" data-is-last-node=\"\" data-is-only-node=\"\">Los plazos de entrega son estimados y pueden ser más largos en temporada alta (por ejemplo, festivos o rebajas).</p>","section":{"id":34005890568466,"url":"https://bjornborg.zendesk.com/api/v2/help_center/es/sections/34005890568466.json","name":"Artículos populares","locale":"es","sorting":"manual","html_url":"https://bjornborg.zendesk.com/hc/es/sections/34005890568466-Art%C3%ADculos-populares","outdated":false,"position":0,"created_at":"2026-03-13T13:42:51Z","updated_at":"2026-07-11T07:33:34Z","category_id":34005768850322,"description":null,"source_locale":"en-us","theme_template":"section_page","parent_section_id":null,"category":{"id":34005768850322,"url":"https://bjornborg.zendesk.com/api/v2/help_center/es/categories/34005768850322.json","name":"Artículos populares","locale":"es","html_url":"https://bjornborg.zendesk.com/hc/es/categories/34005768850322-Art%C3%ADculos-populares","outdated":false,"position":0,"created_at":"2026-03-13T13:40:07Z","updated_at":"2026-07-11T07:33:34Z","description":"","source_locale":"en-us"}},"position":0},{"id":34428885200530,"label":"No he recibido el reembolso de mi devolución.","body":"<p data-start=\"2533\" data-end=\"2680\"><strong data-start=\"2533\" data-end=\"2547\">Reembolsos</strong><br>Los reembolsos se realizan después de recibir e inspeccionar la devolución (2–4 semanas). Se utilizará el método de pago original.<br><br><strong data-start=\"2682\" data-end=\"2708\">Si pagaste con Klarna:</strong><br>Si tu factura vence antes de que se procese tu devolución, págala o amplíala a través de Klarna. Si ya has pagado, Klarna te reembolsará una vez que se apruebe tu devolución.</p>","section":{"id":360001925973,"url":"https://bjornborg.zendesk.com/api/v2/help_center/es/sections/360001925973.json","name":"Devoluciones","locale":"es","sorting":"manual","html_url":"https://bjornborg.zendesk.com/hc/es/sections/360001925973-Devoluciones","outdated":false,"position":0,"created_at":"2018-09-11T12:09:45Z","updated_at":"2026-07-11T07:33:34Z","category_id":360000854733,"description":"","source_locale":"en-us","theme_template":"section_page","parent_section_id":null,"category":{"id":360000854733,"url":"https://bjornborg.zendesk.com/api/v2/help_center/es/categories/360000854733.json","name":"Devoluciones y reembolsos","locale":"es","html_url":"https://bjornborg.zendesk.com/hc/es/categories/360000854733-Devoluciones-y-reembolsos","outdated":false,"position":5,"created_at":"2018-09-11T12:08:15Z","updated_at":"2026-07-11T07:33:34Z","description":"","source_locale":"en-us"}},"position":2},{"id":36136133006610,"label":"¿Por qué no puedo agregar el producto al carrito de compras?","body":"<p>La actualización de stock no siempre puede mantenerse al día con las ventas en períodos de rebajas  Trabajamos arduamente para brindar la mejor experiencia de compra online para todos nuestros clientes, pero pueden ocurrir demoras inesperadas, como escasez de stock. Esta es la razón por la cual un producto no se puede agregar al carrito de la compra.</p>","section":{"id":34005890568466,"url":"https://bjornborg.zendesk.com/api/v2/help_center/es/sections/34005890568466.json","name":"Artículos populares","locale":"es","sorting":"manual","html_url":"https://bjornborg.zendesk.com/hc/es/sections/34005890568466-Art%C3%ADculos-populares","outdated":false,"position":0,"created_at":"2026-03-13T13:42:51Z","updated_at":"2026-07-11T07:33:34Z","category_id":34005768850322,"description":null,"source_locale":"en-us","theme_template":"section_page","parent_section_id":null,"category":{"id":34005768850322,"url":"https://bjornborg.zendesk.com/api/v2/help_center/es/categories/34005768850322.json","name":"Artículos populares","locale":"es","html_url":"https://bjornborg.zendesk.com/hc/es/categories/34005768850322-Art%C3%ADculos-populares","outdated":false,"position":0,"created_at":"2026-03-13T13:40:07Z","updated_at":"2026-07-11T07:33:34Z","description":"","source_locale":"en-us"}},"position":0},{"id":36136073718674,"label":"¿Cuándo recibiré mi pedido de rebajas?","body":"<p><strong>Durante el Black Friday: </strong>El tiempo de entrega puede ser mayor debido a la gran cantidad de clientes satisfechos.</p>\n<p> </p>\n<p><strong>Durante los períodos de rebajas, pueden ocurrir demoras inesperadas, escasez de stock</strong>, y una serie de problemas que están fuera de nuestro control, para los cuales hacemos todo lo posible para que sea una experiencia positiva para nuestros clientes. Para obtener una mayor clarificación sobre nuestras políticas en la tienda web, consulta nuestros términos y condiciones.</p>","section":{"id":34005890568466,"url":"https://bjornborg.zendesk.com/api/v2/help_center/es/sections/34005890568466.json","name":"Artículos populares","locale":"es","sorting":"manual","html_url":"https://bjornborg.zendesk.com/hc/es/sections/34005890568466-Art%C3%ADculos-populares","outdated":false,"position":0,"created_at":"2026-03-13T13:42:51Z","updated_at":"2026-07-11T07:33:34Z","category_id":34005768850322,"description":null,"source_locale":"en-us","theme_template":"section_page","parent_section_id":null,"category":{"id":34005768850322,"url":"https://bjornborg.zendesk.com/api/v2/help_center/es/categories/34005768850322.json","name":"Artículos populares","locale":"es","html_url":"https://bjornborg.zendesk.com/hc/es/categories/34005768850322-Art%C3%ADculos-populares","outdated":false,"position":0,"created_at":"2026-03-13T13:40:07Z","updated_at":"2026-07-11T07:33:34Z","description":"","source_locale":"en-us"}},"position":0},{"id":36136009980434,"label":"Compras anteriores al período de rebajas. ¿puedo obtener los precios de rebajas en mi pedido?","body":"<p>Con el fin de ser justos y consistentes para todos nuestros clientes, no ofrecemos compensación por productos comprados fuera del período de rebajas.<br><br>Puedes devolver tu pedido siempre y cuando los productos conserven su embalaje         original y estén sin abrir, en el caso de ropa interior.</p>","section":{"id":34005890568466,"url":"https://bjornborg.zendesk.com/api/v2/help_center/es/sections/34005890568466.json","name":"Artículos populares","locale":"es","sorting":"manual","html_url":"https://bjornborg.zendesk.com/hc/es/sections/34005890568466-Art%C3%ADculos-populares","outdated":false,"position":0,"created_at":"2026-03-13T13:42:51Z","updated_at":"2026-07-11T07:33:34Z","category_id":34005768850322,"description":null,"source_locale":"en-us","theme_template":"section_page","parent_section_id":null,"category":{"id":34005768850322,"url":"https://bjornborg.zendesk.com/api/v2/help_center/es/categories/34005768850322.json","name":"Artículos populares","locale":"es","html_url":"https://bjornborg.zendesk.com/hc/es/categories/34005768850322-Art%C3%ADculos-populares","outdated":false,"position":0,"created_at":"2026-03-13T13:40:07Z","updated_at":"2026-07-11T07:33:34Z","description":"","source_locale":"en-us"}},"position":0},{"id":37142875800082,"label":"¿Qué es el derecho de desistimiento?","body":"<div><div data-turn-id-container=\"request-WEB:6d576d12-c98c-45be-bedb-2b387cefd6cd-0\" data-is-intersecting=\"true\"><section dir=\"auto\" data-turn-id=\"request-WEB:6d576d12-c98c-45be-bedb-2b387cefd6cd-0\" data-turn-id-container=\"request-WEB:6d576d12-c98c-45be-bedb-2b387cefd6cd-0\" data-testid=\"conversation-turn-2\" data-turn=\"assistant\"><div><div data-conversation-screenshot-content=\"\">\n<div><div dir=\"auto\" tabindex=\"0\" data-message-author-role=\"assistant\" data-message-id=\"7c5b9909-3393-4995-b8ae-3e083f2ebbcf\" data-message-model-slug=\"gpt-5-5\" data-turn-start-message=\"true\"><div><div><p data-start=\"2362\" data-end=\"2780\" data-is-last-node=\"\" data-is-only-node=\"\">El derecho de desistimiento significa que tiene derecho a cancelar su compra online dentro de los 14 días posteriores a la recepción de su pedido, sin necesidad de indicar ningún motivo. Este derecho está establecido por la legislación de protección de los consumidores de la Unión Europea. Una vez enviada su solicitud de desistimiento, recibirá instrucciones sobre cómo devolver los productos y recibir el reembolso.<span aria-hidden=\"true\"></span></p></div></div></div></div>\n<div> </div>\n<div><div> </div></div>\n</div></div></section></div></div><div aria-hidden=\"true\"> </div>","section":{"id":360001925973,"url":"https://bjornborg.zendesk.com/api/v2/help_center/es/sections/360001925973.json","name":"Devoluciones","locale":"es","sorting":"manual","html_url":"https://bjornborg.zendesk.com/hc/es/sections/360001925973-Devoluciones","outdated":false,"position":0,"created_at":"2018-09-11T12:09:45Z","updated_at":"2026-07-11T07:33:34Z","category_id":360000854733,"description":"","source_locale":"en-us","theme_template":"section_page","parent_section_id":null,"category":{"id":360000854733,"url":"https://bjornborg.zendesk.com/api/v2/help_center/es/categories/360000854733.json","name":"Devoluciones y reembolsos","locale":"es","html_url":"https://bjornborg.zendesk.com/hc/es/categories/360000854733-Devoluciones-y-reembolsos","outdated":false,"position":5,"created_at":"2018-09-11T12:08:15Z","updated_at":"2026-07-11T07:33:34Z","description":"","source_locale":"en-us"}},"position":0},{"id":37142881169042,"label":"¿Qué es el derecho de desistimiento?","body":"<div><div data-turn-id-container=\"request-WEB:6d576d12-c98c-45be-bedb-2b387cefd6cd-0\" data-is-intersecting=\"true\"><section dir=\"auto\" data-turn-id=\"request-WEB:6d576d12-c98c-45be-bedb-2b387cefd6cd-0\" data-turn-id-container=\"request-WEB:6d576d12-c98c-45be-bedb-2b387cefd6cd-0\" data-testid=\"conversation-turn-2\" data-turn=\"assistant\"><div><div data-conversation-screenshot-content=\"\">\n<div><div dir=\"auto\" tabindex=\"0\" data-message-author-role=\"assistant\" data-message-id=\"7c5b9909-3393-4995-b8ae-3e083f2ebbcf\" data-message-model-slug=\"gpt-5-5\" data-turn-start-message=\"true\"><div><div><p data-start=\"2362\" data-end=\"2780\" data-is-last-node=\"\" data-is-only-node=\"\">El derecho de desistimiento significa que tiene derecho a cancelar su compra online dentro de los 14 días posteriores a la recepción de su pedido, sin necesidad de indicar ningún motivo. Este derecho está establecido por la legislación de protección de los consumidores de la Unión Europea. Una vez enviada su solicitud de desistimiento, recibirá instrucciones sobre cómo devolver los productos y recibir el reembolso.<span aria-hidden=\"true\"></span></p></div></div></div></div>\n<div> </div>\n<div><div> </div></div>\n</div></div></section></div></div><div aria-hidden=\"true\"> </div>","section":{"id":34005890568466,"url":"https://bjornborg.zendesk.com/api/v2/help_center/es/sections/34005890568466.json","name":"Artículos populares","locale":"es","sorting":"manual","html_url":"https://bjornborg.zendesk.com/hc/es/sections/34005890568466-Art%C3%ADculos-populares","outdated":false,"position":0,"created_at":"2026-03-13T13:42:51Z","updated_at":"2026-07-11T07:33:34Z","category_id":34005768850322,"description":null,"source_locale":"en-us","theme_template":"section_page","parent_section_id":null,"category":{"id":34005768850322,"url":"https://bjornborg.zendesk.com/api/v2/help_center/es/categories/34005768850322.json","name":"Artículos 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