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Nous faisons de notre mieux pour offrir la meilleure expérience d'achat en ligne possible à tous nos clients, mais des retards imprévus, des ruptures de stock, des problèmes d'exécution et bien d'autres problèmes peuvent survenir.</p>","section":{"id":4415065899794,"url":"https://bjornborg.zendesk.com/api/v2/help_center/fr-fr/sections/4415065899794.json","name":"Ventes","locale":"fr-fr","sorting":"manual","html_url":"https://bjornborg.zendesk.com/hc/fr-fr/sections/4415065899794-Ventes","outdated":false,"position":0,"created_at":"2022-01-12T08:42:46Z","updated_at":"2026-06-10T06:37:48Z","category_id":4415065896722,"description":null,"source_locale":"en-us","theme_template":"section_page","parent_section_id":null,"category":{"id":4415065896722,"url":"https://bjornborg.zendesk.com/api/v2/help_center/fr-fr/categories/4415065896722.json","name":"Ventes","locale":"fr-fr","html_url":"https://bjornborg.zendesk.com/hc/fr-fr/categories/4415065896722-Ventes","outdated":false,"position":1,"created_at":"2022-01-12T08:42:20Z","updated_at":"2026-06-10T06:37:48Z","description":"","source_locale":"en-us"}},"position":0},{"id":360021073740,"label":"Je souhaite faire une réclamation concernant un produit qui n’a pas été acheté sur bjornborg.com.","body":"<p><strong>Afin que votre réclamation soit prise en charge, nous vous prions de contacter la boutique dans laquelle vous avez acheté votre article.</strong> En tant que distributeur, nous ne sommes pas habilités à gérer les échanges/à évaluer les réclamations des clients physiques. Les réclamations de ce type doivent être prises en charge par le point de vente d’origine. Merci donc de contacter votre boutique, qui sera en mesure de vous aider. Nous vous recommandons de vous rendre directement dans la boutique ou de la contacter par e-mail.</p>","section":{"id":360001926253,"url":"https://bjornborg.zendesk.com/api/v2/help_center/fr-fr/sections/360001926253.json","name":"Réclamations","locale":"fr-fr","sorting":"manual","html_url":"https://bjornborg.zendesk.com/hc/fr-fr/sections/360001926253-R%C3%A9clamations","outdated":false,"position":0,"created_at":"2018-09-11T12:59:35Z","updated_at":"2026-05-13T12:57:51Z","category_id":360000854893,"description":null,"source_locale":"en-us","theme_template":"section_page","parent_section_id":null,"category":{"id":360000854893,"url":"https://bjornborg.zendesk.com/api/v2/help_center/fr-fr/categories/360000854893.json","name":"Réclamations","locale":"fr-fr","html_url":"https://bjornborg.zendesk.com/hc/fr-fr/categories/360000854893-R%C3%A9clamations","outdated":false,"position":6,"created_at":"2018-09-11T12:59:17Z","updated_at":"2026-06-03T15:17:09Z","description":"","source_locale":"en-us"}},"position":0},{"id":360021095459,"label":"Est-il possible d’acheter des boxers individuellement?","body":"<p><strong>Nos boxers ne sont vendus que sous la forme présentée sur le site.</strong> Il n’est donc pas possible d’acheter un modèle à coloris ou imprimé spécifique seul si le produit en question n’est pas disponible à l’unité.</p>","section":{"id":360001882574,"url":"https://bjornborg.zendesk.com/api/v2/help_center/fr-fr/sections/360001882574.json","name":"Produits","locale":"fr-fr","sorting":"manual","html_url":"https://bjornborg.zendesk.com/hc/fr-fr/sections/360001882574-Produits","outdated":false,"position":0,"created_at":"2018-09-11T13:01:41Z","updated_at":"2026-05-07T12:39:35Z","category_id":360000854933,"description":null,"source_locale":"en-us","theme_template":"section_page","parent_section_id":null,"category":{"id":360000854933,"url":"https://bjornborg.zendesk.com/api/v2/help_center/fr-fr/categories/360000854933.json","name":"Produits","locale":"fr-fr","html_url":"https://bjornborg.zendesk.com/hc/fr-fr/categories/360000854933-Produits","outdated":false,"position":13,"created_at":"2018-09-11T13:01:29Z","updated_at":"2026-06-03T15:17:09Z","description":"","source_locale":"en-us"}},"position":0},{"id":360021091039,"label":"Avez-vous un numéro de téléphone?","body":"<p>L’équipe du service client de Björn Borg gère tout par e-mail. Notre objectif est de répondre à tous les e-mails dans un délai de deux jours ouvrables (de 9 h à 16 h CET).<br><br>Pour toute demande concernant votre achat en cours avec Björn Borg.com, veuillez envoyer votre email via notre widget dans le coin \"Aide ?\" ou dans le formulaire ci-dessous.</p>","section":{"id":360005660039,"url":"https://bjornborg.zendesk.com/api/v2/help_center/fr-fr/sections/360005660039.json","name":"Contact","locale":"fr-fr","sorting":"manual","html_url":"https://bjornborg.zendesk.com/hc/fr-fr/sections/360005660039-Contact","outdated":false,"position":0,"created_at":"2021-04-15T08:46:46Z","updated_at":"2026-04-14T13:03:19Z","category_id":360003111259,"description":null,"source_locale":"en-us","theme_template":"section_page","parent_section_id":null,"category":{"id":360003111259,"url":"https://bjornborg.zendesk.com/api/v2/help_center/fr-fr/categories/360003111259.json","name":"Contact","locale":"fr-fr","html_url":"https://bjornborg.zendesk.com/hc/fr-fr/categories/360003111259-Contact","outdated":false,"position":9,"created_at":"2021-04-15T08:45:15Z","updated_at":"2026-06-03T15:17:09Z","description":"","source_locale":"en-us"}},"position":0},{"id":360021090999,"label":"Comment vous contacter?","body":"<p><strong>Envoyez-nous une demande via le formulaire en bas de cette page</strong>, ou appuyez sur le petit symbole \"Aide\" dans le coin inférieur.</p>\n<p>Notre objectif est de répondre à tous les e-mails dans un délai de deux jours ouvrables.</p>\n<p><br>Nous sommes à votre service :<br>du lundi au vendredi, de 9 h à 16 h (CET)<br>Samedi, dimanche et jours fériés suédois : nous sommes fermés.</p>","section":{"id":360005660039,"url":"https://bjornborg.zendesk.com/api/v2/help_center/fr-fr/sections/360005660039.json","name":"Contact","locale":"fr-fr","sorting":"manual","html_url":"https://bjornborg.zendesk.com/hc/fr-fr/sections/360005660039-Contact","outdated":false,"position":0,"created_at":"2021-04-15T08:46:46Z","updated_at":"2026-04-14T13:03:19Z","category_id":360003111259,"description":null,"source_locale":"en-us","theme_template":"section_page","parent_section_id":null,"category":{"id":360003111259,"url":"https://bjornborg.zendesk.com/api/v2/help_center/fr-fr/categories/360003111259.json","name":"Contact","locale":"fr-fr","html_url":"https://bjornborg.zendesk.com/hc/fr-fr/categories/360003111259-Contact","outdated":false,"position":9,"created_at":"2021-04-15T08:45:15Z","updated_at":"2026-06-03T15:17:09Z","description":"","source_locale":"en-us"}},"position":0},{"id":360021090899,"label":"Pourquoi choisir les produits Björn Borg?","body":"<p><strong>Nous créons des vêtements de sport conçus pour donner un look actif et attractif.</strong> Et grâce à notre dévouement en faveur de la performance, à nos coupes de qualité et à nos designs de pointe, nous parvenons toujours à tenir nos promesses.</p>","section":{"id":360001882574,"url":"https://bjornborg.zendesk.com/api/v2/help_center/fr-fr/sections/360001882574.json","name":"Produits","locale":"fr-fr","sorting":"manual","html_url":"https://bjornborg.zendesk.com/hc/fr-fr/sections/360001882574-Produits","outdated":false,"position":0,"created_at":"2018-09-11T13:01:41Z","updated_at":"2026-05-07T12:39:35Z","category_id":360000854933,"description":null,"source_locale":"en-us","theme_template":"section_page","parent_section_id":null,"category":{"id":360000854933,"url":"https://bjornborg.zendesk.com/api/v2/help_center/fr-fr/categories/360000854933.json","name":"Produits","locale":"fr-fr","html_url":"https://bjornborg.zendesk.com/hc/fr-fr/categories/360000854933-Produits","outdated":false,"position":13,"created_at":"2018-09-11T13:01:29Z","updated_at":"2026-06-03T15:17:09Z","description":"","source_locale":"en-us"}},"position":0},{"id":360021067780,"label":"Quand vais-je recevoir ma commande soldée ?","body":"<p><strong>Pendant le Black Friday : </strong>les délais de livraison peuvent être plus longs en raison du grand nombre de clients satisfaits.<strong><br></strong></p>\n<p> </p>\n<p><strong>Pendant d'autres périodes de soldes, des retards inattendus,</strong> des ruptures de stock et divers autres problèmes indépendants de notre volonté peuvent survenir, nous faisons tout notre possible pour éviter cela. Plus d’informations sur nos politiques dans la boutique en ligne peuvent être trouvées dans nos Conditions.</p>","section":{"id":4415065899794,"url":"https://bjornborg.zendesk.com/api/v2/help_center/fr-fr/sections/4415065899794.json","name":"Ventes","locale":"fr-fr","sorting":"manual","html_url":"https://bjornborg.zendesk.com/hc/fr-fr/sections/4415065899794-Ventes","outdated":false,"position":0,"created_at":"2022-01-12T08:42:46Z","updated_at":"2026-06-10T06:37:48Z","category_id":4415065896722,"description":null,"source_locale":"en-us","theme_template":"section_page","parent_section_id":null,"category":{"id":4415065896722,"url":"https://bjornborg.zendesk.com/api/v2/help_center/fr-fr/categories/4415065896722.json","name":"Ventes","locale":"fr-fr","html_url":"https://bjornborg.zendesk.com/hc/fr-fr/categories/4415065896722-Ventes","outdated":false,"position":1,"created_at":"2022-01-12T08:42:20Z","updated_at":"2026-06-10T06:37:48Z","description":"","source_locale":"en-us"}},"position":0},{"id":360021090559,"label":"Vos tailles suivent-elles les standards européens ou américains?","body":"<p><strong>Nos tailles suivent les standards européens. </strong></p>","section":{"id":360001928693,"url":"https://bjornborg.zendesk.com/api/v2/help_center/fr-fr/sections/360001928693.json","name":"Guide de tailles","locale":"fr-fr","sorting":"manual","html_url":"https://bjornborg.zendesk.com/hc/fr-fr/sections/360001928693-Guide-de-tailles","outdated":false,"position":0,"created_at":"2018-09-11T17:44:01Z","updated_at":"2025-12-10T14:09:46Z","category_id":360000855993,"description":null,"source_locale":"en-us","theme_template":"section_page","parent_section_id":null,"category":{"id":360000855993,"url":"https://bjornborg.zendesk.com/api/v2/help_center/fr-fr/categories/360000855993.json","name":"Guide de tailles","locale":"fr-fr","html_url":"https://bjornborg.zendesk.com/hc/fr-fr/categories/360000855993-Guide-de-tailles","outdated":false,"position":8,"created_at":"2018-09-11T17:43:38Z","updated_at":"2026-06-03T15:17:09Z","description":"","source_locale":"en-us"}},"position":0},{"id":360021059899,"label":"Où est ma commande?","body":"<p><strong>Les colis envoyés via DHL ont des numéros de suivi, ce qui signifie qu'ils peuvent être suivis directement sur le site Web de DHL.</strong> Si votre commande a été expédiée depuis notre entrepôt en Suède, vous devriez avoir reçu une confirmation de livraison indiquant votre numéro de suivi, ainsi que les instructions de suivi, à l'adresse e-mail fournie dans votre commande. Si vous ne trouvez pas cet e-mail dans votre boîte de réception, veuillez vérifier la section spam.<br><br>Si après 7 jours ouvrables vous n'avez toujours pas reçu votre commande, veuillez utiliser votre numéro de suivi sur le site DHL. Si vous n'avez toujours pas de nouvelles de nous après 10 jours, <a><strong><span class=\"wysiwyg-underline\">CLIQUEZ ICI</span></strong></a><strong><span class=\"wysiwyg-underline\"> </span></strong>et contactez-nous et nous ferons tout notre possible pour vous aider :)</p><p> </p><p> </p>","section":{"id":360001882454,"url":"https://bjornborg.zendesk.com/api/v2/help_center/fr-fr/sections/360001882454.json","name":"Envoi et livraison","locale":"fr-fr","sorting":"manual","html_url":"https://bjornborg.zendesk.com/hc/fr-fr/sections/360001882454-Envoi-et-livraison","outdated":false,"position":0,"created_at":"2018-09-11T12:48:42Z","updated_at":"2026-05-12T13:16:08Z","category_id":360000842794,"description":null,"source_locale":"en-us","theme_template":"section_page","parent_section_id":null,"category":{"id":360000842794,"url":"https://bjornborg.zendesk.com/api/v2/help_center/fr-fr/categories/360000842794.json","name":"Envoi et livraison","locale":"fr-fr","html_url":"https://bjornborg.zendesk.com/hc/fr-fr/categories/360000842794-Envoi-et-livraison","outdated":false,"position":2,"created_at":"2018-09-11T12:48:22Z","updated_at":"2026-06-03T15:17:09Z","description":"","source_locale":"en-us"}},"position":5},{"id":360009045314,"label":"Quelle taille me convient.","body":"<p><strong>Pour trouver votre taille parfaite, il vous suffit de cliquer sur un produit.</strong> <strong>Vous verrez apparaître notre guide</strong> de tailles sur la droite de l’image du produit.</p>","section":{"id":360001928693,"url":"https://bjornborg.zendesk.com/api/v2/help_center/fr-fr/sections/360001928693.json","name":"Guide de tailles","locale":"fr-fr","sorting":"manual","html_url":"https://bjornborg.zendesk.com/hc/fr-fr/sections/360001928693-Guide-de-tailles","outdated":false,"position":0,"created_at":"2018-09-11T17:44:01Z","updated_at":"2025-12-10T14:09:46Z","category_id":360000855993,"description":null,"source_locale":"en-us","theme_template":"section_page","parent_section_id":null,"category":{"id":360000855993,"url":"https://bjornborg.zendesk.com/api/v2/help_center/fr-fr/categories/360000855993.json","name":"Guide de tailles","locale":"fr-fr","html_url":"https://bjornborg.zendesk.com/hc/fr-fr/categories/360000855993-Guide-de-tailles","outdated":false,"position":8,"created_at":"2018-09-11T17:43:38Z","updated_at":"2026-06-03T15:17:09Z","description":"","source_locale":"en-us"}},"position":0},{"id":360009033394,"label":"Puis-je renvoyer un article en vue de l’échanger ?","body":"<p><strong>Nous ne pouvons pas procéder à des échanges suite à un retour à notre entrepôt.</strong> Si vous souhaitez échanger un article, veuillez passer une nouvelle commande. Malheureusement, les prix soldés ne sont pas applicables aux commandes passées en dehors des périodes promotionnelles.</p>\n<p> </p>\n<p>Veuillez noter que les promotions et les codes de réduction sont valables uniquement pour les nouvelles commandes et ne peuvent être utilisés rétroactivement. Les prix soldés sont valables uniquement sur une sélection de produits et dans la limite des stocks disponibles pendant la période promotionnelle.</p>","section":{"id":4415065899794,"url":"https://bjornborg.zendesk.com/api/v2/help_center/fr-fr/sections/4415065899794.json","name":"Ventes","locale":"fr-fr","sorting":"manual","html_url":"https://bjornborg.zendesk.com/hc/fr-fr/sections/4415065899794-Ventes","outdated":false,"position":0,"created_at":"2022-01-12T08:42:46Z","updated_at":"2026-06-10T06:37:48Z","category_id":4415065896722,"description":null,"source_locale":"en-us","theme_template":"section_page","parent_section_id":null,"category":{"id":4415065896722,"url":"https://bjornborg.zendesk.com/api/v2/help_center/fr-fr/categories/4415065896722.json","name":"Ventes","locale":"fr-fr","html_url":"https://bjornborg.zendesk.com/hc/fr-fr/categories/4415065896722-Ventes","outdated":false,"position":1,"created_at":"2022-01-12T08:42:20Z","updated_at":"2026-06-10T06:37:48Z","description":"","source_locale":"en-us"}},"position":0},{"id":360009167193,"label":"Je souhaite utiliser un code de réduction mais il ne fonctionne pas.","body":"<p>Les codes de réduction ne peuvent pas être utilisés sur des prix déjà remisés ni être combinés avec d'autres offres.</p><p> </p>","section":{"id":4415065899794,"url":"https://bjornborg.zendesk.com/api/v2/help_center/fr-fr/sections/4415065899794.json","name":"Ventes","locale":"fr-fr","sorting":"manual","html_url":"https://bjornborg.zendesk.com/hc/fr-fr/sections/4415065899794-Ventes","outdated":false,"position":0,"created_at":"2022-01-12T08:42:46Z","updated_at":"2026-06-10T06:37:48Z","category_id":4415065896722,"description":null,"source_locale":"en-us","theme_template":"section_page","parent_section_id":null,"category":{"id":4415065896722,"url":"https://bjornborg.zendesk.com/api/v2/help_center/fr-fr/categories/4415065896722.json","name":"Ventes","locale":"fr-fr","html_url":"https://bjornborg.zendesk.com/hc/fr-fr/categories/4415065896722-Ventes","outdated":false,"position":1,"created_at":"2022-01-12T08:42:20Z","updated_at":"2026-06-10T06:37:48Z","description":"","source_locale":"en-us"}},"position":0},{"id":360009167173,"label":"J’ai passé ma commande juste avant le début d’une promotion. Puis-je bénéficier des prix soldés pour ma commande?","body":"<p>Afin de rester justes et cohérents vis-à-vis de tous nos clients, nous n’offrons aucune compensation pour les produits achetés avant le début d’une promotion.</p>","section":{"id":4415065899794,"url":"https://bjornborg.zendesk.com/api/v2/help_center/fr-fr/sections/4415065899794.json","name":"Ventes","locale":"fr-fr","sorting":"manual","html_url":"https://bjornborg.zendesk.com/hc/fr-fr/sections/4415065899794-Ventes","outdated":false,"position":0,"created_at":"2022-01-12T08:42:46Z","updated_at":"2026-06-10T06:37:48Z","category_id":4415065896722,"description":null,"source_locale":"en-us","theme_template":"section_page","parent_section_id":null,"category":{"id":4415065896722,"url":"https://bjornborg.zendesk.com/api/v2/help_center/fr-fr/categories/4415065896722.json","name":"Ventes","locale":"fr-fr","html_url":"https://bjornborg.zendesk.com/hc/fr-fr/categories/4415065896722-Ventes","outdated":false,"position":1,"created_at":"2022-01-12T08:42:20Z","updated_at":"2026-06-10T06:37:48Z","description":"","source_locale":"en-us"}},"position":0},{"id":360009166873,"label":"Durabilité","body":"<p><strong>Björn Borg s’efforce de réduire son empreinte carbone</strong>, tout en garantissant de bonnes conditions de travail et en respectant les droits humains des personnes en charge de la fabrication de nos produits.<br><br>Pour une visibilité complète de nos efforts en matière de durabilité, veuillez consulter <strong><a href=\"https://www.bjornborg.com/en/sustainability/\">ce lien</a>.</strong></p>\n<p> </p>","section":{"id":360001882654,"url":"https://bjornborg.zendesk.com/api/v2/help_center/fr-fr/sections/360001882654.json","name":"Durabilité","locale":"fr-fr","sorting":"manual","html_url":"https://bjornborg.zendesk.com/hc/fr-fr/sections/360001882654-Durabilit%C3%A9","outdated":false,"position":0,"created_at":"2018-09-11T13:06:55Z","updated_at":"2026-06-11T09:20:25Z","category_id":360000854973,"description":null,"source_locale":"en-us","theme_template":"section_page","parent_section_id":null,"category":{"id":360000854973,"url":"https://bjornborg.zendesk.com/api/v2/help_center/fr-fr/categories/360000854973.json","name":"Durabilité","locale":"fr-fr","html_url":"https://bjornborg.zendesk.com/hc/fr-fr/categories/360000854973-Durabilit%C3%A9","outdated":false,"position":14,"created_at":"2018-09-11T13:06:17Z","updated_at":"2026-06-11T09:20:25Z","description":"","source_locale":"en-us"}},"position":0},{"id":360009166733,"label":"Où trouver votre guide de tailles?","body":"<p><strong>Pour trouver votre taille parfaite</strong>, il vous suffit de cliquer sur un produit. Vous verrez apparaître notre guide de tailles sur la droite de l’image du produit.</p>","section":{"id":360001882574,"url":"https://bjornborg.zendesk.com/api/v2/help_center/fr-fr/sections/360001882574.json","name":"Produits","locale":"fr-fr","sorting":"manual","html_url":"https://bjornborg.zendesk.com/hc/fr-fr/sections/360001882574-Produits","outdated":false,"position":0,"created_at":"2018-09-11T13:01:41Z","updated_at":"2026-05-07T12:39:35Z","category_id":360000854933,"description":null,"source_locale":"en-us","theme_template":"section_page","parent_section_id":null,"category":{"id":360000854933,"url":"https://bjornborg.zendesk.com/api/v2/help_center/fr-fr/categories/360000854933.json","name":"Produits","locale":"fr-fr","html_url":"https://bjornborg.zendesk.com/hc/fr-fr/categories/360000854933-Produits","outdated":false,"position":13,"created_at":"2018-09-11T13:01:29Z","updated_at":"2026-06-03T15:17:09Z","description":"","source_locale":"en-us"}},"position":0},{"id":360009166673,"label":"Comment laver mes produits Björn Borg?","body":"<p><strong>Les sous-vêtements en coton ne doivent pas être lavés à plus de 40 degrés</strong> ni séchés en machine. Nos sous-vêtements et vêtements de sport Performance ne doivent pas être lavés à plus de 30 degrés (et sans assouplissant) ni séchés en machine.</p>\n<p>Nous vous recommandons de consulter les instructions de lavage sur votre produit pour plus de détails.</p>","section":{"id":360001882574,"url":"https://bjornborg.zendesk.com/api/v2/help_center/fr-fr/sections/360001882574.json","name":"Produits","locale":"fr-fr","sorting":"manual","html_url":"https://bjornborg.zendesk.com/hc/fr-fr/sections/360001882574-Produits","outdated":false,"position":0,"created_at":"2018-09-11T13:01:41Z","updated_at":"2026-05-07T12:39:35Z","category_id":360000854933,"description":null,"source_locale":"en-us","theme_template":"section_page","parent_section_id":null,"category":{"id":360000854933,"url":"https://bjornborg.zendesk.com/api/v2/help_center/fr-fr/categories/360000854933.json","name":"Produits","locale":"fr-fr","html_url":"https://bjornborg.zendesk.com/hc/fr-fr/categories/360000854933-Produits","outdated":false,"position":13,"created_at":"2018-09-11T13:01:29Z","updated_at":"2026-06-03T15:17:09Z","description":"","source_locale":"en-us"}},"position":0},{"id":360009032394,"label":"Je souhaite faire une réclamation de produit cassé ou endommagé","body":"<p>Si votre produit est endommagé, et que vous souhaitez faire une réclamation.</p>\n<p>Rendez-vous sur <a href=\"https://www.bjornborg.com/returns\">https://www.bjornborg.com/returns</a></p>","section":{"id":360001926253,"url":"https://bjornborg.zendesk.com/api/v2/help_center/fr-fr/sections/360001926253.json","name":"Réclamations","locale":"fr-fr","sorting":"manual","html_url":"https://bjornborg.zendesk.com/hc/fr-fr/sections/360001926253-R%C3%A9clamations","outdated":false,"position":0,"created_at":"2018-09-11T12:59:35Z","updated_at":"2026-05-13T12:57:51Z","category_id":360000854893,"description":null,"source_locale":"en-us","theme_template":"section_page","parent_section_id":null,"category":{"id":360000854893,"url":"https://bjornborg.zendesk.com/api/v2/help_center/fr-fr/categories/360000854893.json","name":"Réclamations","locale":"fr-fr","html_url":"https://bjornborg.zendesk.com/hc/fr-fr/categories/360000854893-R%C3%A9clamations","outdated":false,"position":6,"created_at":"2018-09-11T12:59:17Z","updated_at":"2026-06-03T15:17:09Z","description":"","source_locale":"en-us"}},"position":0},{"id":360009031734,"label":"Quelles sont mes options de paiement?","body":"<p><strong>Nous proposons sur notre site une grande variété de méthodes de paiement parmi les plus populaires.</strong></p>\n<ul>\n<li>Paiement par carte - carte de crédit ou de débit (Visa, Mastercard)</li>\n<li>Facture Klarna - Payez comme vous le souhaitez et suivez vos achats dans l'application Klarna.</li>\n<li>Paiement direct (payez directement par virement bancaire)</li>\n<li>Paypal</li>\n</ul>\n<p>Les options de paiement disponibles au moment du paiement sont celles que nous pouvons vous proposer en nous basant sur les informations de votre commande. Ces options peuvent varier en fonction de l’adresse fournie, qui doit être la même que celle enregistrée sur votre compte. Si votre adresse est différente de celle enregistrée, seules les méthodes de paiement anticipé seront disponibles.</p>","section":{"id":360001926113,"url":"https://bjornborg.zendesk.com/api/v2/help_center/fr-fr/sections/360001926113.json","name":"Paiement","locale":"fr-fr","sorting":"manual","html_url":"https://bjornborg.zendesk.com/hc/fr-fr/sections/360001926113-Paiement","outdated":false,"position":0,"created_at":"2018-09-11T12:44:41Z","updated_at":"2025-12-10T15:05:51Z","category_id":360000842694,"description":null,"source_locale":"en-us","theme_template":"section_page","parent_section_id":null,"category":{"id":360000842694,"url":"https://bjornborg.zendesk.com/api/v2/help_center/fr-fr/categories/360000842694.json","name":"Paiement","locale":"fr-fr","html_url":"https://bjornborg.zendesk.com/hc/fr-fr/categories/360000842694-Paiement","outdated":false,"position":7,"created_at":"2018-09-11T12:43:54Z","updated_at":"2026-06-03T15:17:09Z","description":"","source_locale":"en-us"}},"position":0},{"id":360009165793,"label":"Je n’ai pas reçu de confirmation de ma commande.","body":"<p>Vous devriez recevoir une confirmation de commande en quelques minutes. Si cet e-mail ne vous parvient pas, veuillez consulter la section courrier indésirable de votre boîte de réception.</p>\n<p>Le fait que vous n’ayez pas reçu de confirmation de votre commande ne signifie pas que votre commande n’a pas été traitée. Nous vous recommandons donc de contacter notre service client avant de passer à nouveau votre commande sur notre site Web.</p>","section":{"id":360001926013,"url":"https://bjornborg.zendesk.com/api/v2/help_center/fr-fr/sections/360001926013.json","name":"Passer une commande","locale":"fr-fr","sorting":"manual","html_url":"https://bjornborg.zendesk.com/hc/fr-fr/sections/360001926013-Passer-une-commande","outdated":false,"position":0,"created_at":"2018-09-11T12:24:51Z","updated_at":"2026-05-13T13:41:59Z","category_id":360000854773,"description":null,"source_locale":"en-us","theme_template":"section_page","parent_section_id":null,"category":{"id":360000854773,"url":"https://bjornborg.zendesk.com/api/v2/help_center/fr-fr/categories/360000854773.json","name":"Passer une commande","locale":"fr-fr","html_url":"https://bjornborg.zendesk.com/hc/fr-fr/categories/360000854773-Passer-une-commande","outdated":false,"position":3,"created_at":"2018-09-11T12:23:59Z","updated_at":"2026-06-03T15:17:09Z","description":"","source_locale":"en-us"}},"position":0},{"id":360009166193,"label":"Comment serai-je informé de l’expédition de ma commande?","body":"<p data-start=\"1143\" data-end=\"1289\"><strong>Vous recevrez un e-mail de confirmation d’expédition avec les détails de votre commande et votre numéro de suivi une fois votre commande expédiée.</strong></p><p data-start=\"1291\" data-end=\"1346\">Si vous ne le trouvez pas, vérifiez votre dossier spam.</p><p data-start=\"1348\" data-end=\"1536\">Nous nous efforçons de traiter et d’expédier toutes les commandes sous 1 à 2 jours ouvrés. Pendant les périodes chargées (soldes ou jours fériés), le traitement peut prendre plus de temps.</p>","section":{"id":360001882454,"url":"https://bjornborg.zendesk.com/api/v2/help_center/fr-fr/sections/360001882454.json","name":"Envoi et livraison","locale":"fr-fr","sorting":"manual","html_url":"https://bjornborg.zendesk.com/hc/fr-fr/sections/360001882454-Envoi-et-livraison","outdated":false,"position":0,"created_at":"2018-09-11T12:48:42Z","updated_at":"2026-05-12T13:16:08Z","category_id":360000842794,"description":null,"source_locale":"en-us","theme_template":"section_page","parent_section_id":null,"category":{"id":360000842794,"url":"https://bjornborg.zendesk.com/api/v2/help_center/fr-fr/categories/360000842794.json","name":"Envoi et livraison","locale":"fr-fr","html_url":"https://bjornborg.zendesk.com/hc/fr-fr/categories/360000842794-Envoi-et-livraison","outdated":false,"position":2,"created_at":"2018-09-11T12:48:22Z","updated_at":"2026-06-03T15:17:09Z","description":"","source_locale":"en-us"}},"position":2},{"id":360009165693,"label":"Ma commande a-t-elle bien été prise en compte?","body":"<p><strong>Si vous n’avez pas reçu de confirmation de commande à l’adresse e-mail fournie, veuillez consulter la section courrier indésirable de votre boîte de réception.</strong> Le fait que vous n’ayez pas reçu de confirmation de votre commande ne signifie pas que votre commande a échoué. Veuillez prendre contact avec notre équipe du service client <a href=\"https://www.bjornborg.com/customer-service\">ici</a> avant d’essayer de passer votre commande à nouveau. </p>\n<p><a href=\"https://www.bjornborg.com/kundtjanst/#form\" target=\"_blank\" rel=\"noopener noreferrer\"><span class=\"wysiwyg-underline\"><strong>CLIQUEZ ICI</strong></span></a> pour nous contacter!</p>\n<p> </p>\n<p><strong>Si malgré l’échec de votre commande, vous avez été facturé ou votre commande a été réservée, pas d’inquiétude ! Vous recevrez un remboursement dans un délai de 1 à 5 jours.</strong></p>","section":{"id":360001926013,"url":"https://bjornborg.zendesk.com/api/v2/help_center/fr-fr/sections/360001926013.json","name":"Passer une commande","locale":"fr-fr","sorting":"manual","html_url":"https://bjornborg.zendesk.com/hc/fr-fr/sections/360001926013-Passer-une-commande","outdated":false,"position":0,"created_at":"2018-09-11T12:24:51Z","updated_at":"2026-05-13T13:41:59Z","category_id":360000854773,"description":null,"source_locale":"en-us","theme_template":"section_page","parent_section_id":null,"category":{"id":360000854773,"url":"https://bjornborg.zendesk.com/api/v2/help_center/fr-fr/categories/360000854773.json","name":"Passer une commande","locale":"fr-fr","html_url":"https://bjornborg.zendesk.com/hc/fr-fr/categories/360000854773-Passer-une-commande","outdated":false,"position":3,"created_at":"2018-09-11T12:23:59Z","updated_at":"2026-06-03T15:17:09Z","description":"","source_locale":"en-us"}},"position":1},{"id":4444498445202,"label":"Est-ce que je peux conserver mon bonus si j’effectue un retour?","body":"<p><strong>Oui, vous pourrez conserver votre chèque bonus lors d’un retour de produit.</strong> Nous vous notifierons par e-mail lorsque votre retour aura été reçu et nous vous enverrons votre nouveau code de chèque bonus.</p>","section":{"id":360001926273,"url":"https://bjornborg.zendesk.com/api/v2/help_center/fr-fr/sections/360001926273.json","name":"Team Borg - Mon compte","locale":"fr-fr","sorting":"manual","html_url":"https://bjornborg.zendesk.com/hc/fr-fr/sections/360001926273-Team-Borg-Mon-compte","outdated":false,"position":0,"created_at":"2018-09-11T13:11:12Z","updated_at":"2026-04-17T12:41:26Z","category_id":360000854993,"description":null,"source_locale":"en-us","theme_template":"section_page","parent_section_id":null,"category":{"id":360000854993,"url":"https://bjornborg.zendesk.com/api/v2/help_center/fr-fr/categories/360000854993.json","name":"Team Borg - Mon compte","locale":"fr-fr","html_url":"https://bjornborg.zendesk.com/hc/fr-fr/categories/360000854993-Team-Borg-Mon-compte","outdated":false,"position":4,"created_at":"2018-09-11T13:10:53Z","updated_at":"2026-06-03T15:17:09Z","description":"","source_locale":"en-us"}},"position":2},{"id":4412546396178,"label":"Remboursement","body":"<p><strong>Nous rembourserons le montant du retour dès que nous aurons reçu le retour et l'aurons vérifié dans notre entrepôt en Suède, cela prend environ 2-4 semaines à compter de l'envoi du colis</strong><br><br>Le remboursement du montant du retour est effectué sur le même mode de paiement que celui que vous avez utilisé lors de la commande.<br><br><strong>Si vous avez payé via Klarna</strong></p><p>Si votre facture est due dans le délai imparti pour notre traitement des retours, nous vous demandons soit de payer la facture, soit de contacter Klarna pour reporter la date d'échéance de celle-ci. Vous pouvez également le faire via l'application Klarna. Si vous avez déjà choisi de payer votre facture, Klarna vous remboursera le montant de votre achat dès que le retour aura été approuvé par nos soins.</p>","section":{"id":360001925973,"url":"https://bjornborg.zendesk.com/api/v2/help_center/fr-fr/sections/360001925973.json","name":"Retours","locale":"fr-fr","sorting":"manual","html_url":"https://bjornborg.zendesk.com/hc/fr-fr/sections/360001925973-Retours","outdated":false,"position":0,"created_at":"2018-09-11T12:09:45Z","updated_at":"2026-07-11T07:33:34Z","category_id":360000854733,"description":null,"source_locale":"en-us","theme_template":"section_page","parent_section_id":null,"category":{"id":360000854733,"url":"https://bjornborg.zendesk.com/api/v2/help_center/fr-fr/categories/360000854733.json","name":"Retours","locale":"fr-fr","html_url":"https://bjornborg.zendesk.com/hc/fr-fr/categories/360000854733-Retours","outdated":false,"position":5,"created_at":"2018-09-11T12:08:15Z","updated_at":"2026-07-11T07:33:34Z","description":"","source_locale":"en-us"}},"position":5},{"id":360009030914,"label":"Comment puis-je être sûr que ma commande a été prise en compte?","body":"<p><strong>Après avoir passé votre commande, vous serez redirigé vers une page de confirmation de commande.</strong> Nous vous recommandons de bien conserver votre numéro de commande au cas où vous auriez besoin de contacter le service client concernant votre commande. Vous recevrez par ailleurs un e-mail de confirmation, généralement au bout de quelques minutes. Si vous ne trouvez pas cet e-mail dans votre boîte de réception, veuillez consulter la section courrier indésirable.</p>\n<p> </p>","section":{"id":360001926013,"url":"https://bjornborg.zendesk.com/api/v2/help_center/fr-fr/sections/360001926013.json","name":"Passer une commande","locale":"fr-fr","sorting":"manual","html_url":"https://bjornborg.zendesk.com/hc/fr-fr/sections/360001926013-Passer-une-commande","outdated":false,"position":0,"created_at":"2018-09-11T12:24:51Z","updated_at":"2026-05-13T13:41:59Z","category_id":360000854773,"description":null,"source_locale":"en-us","theme_template":"section_page","parent_section_id":null,"category":{"id":360000854773,"url":"https://bjornborg.zendesk.com/api/v2/help_center/fr-fr/categories/360000854773.json","name":"Passer une commande","locale":"fr-fr","html_url":"https://bjornborg.zendesk.com/hc/fr-fr/categories/360000854773-Passer-une-commande","outdated":false,"position":3,"created_at":"2018-09-11T12:23:59Z","updated_at":"2026-06-03T15:17:09Z","description":"","source_locale":"en-us"}},"position":2},{"id":21486043843218,"label":"Mon colis a été retourné, pouvez-vous le renvoyer?","body":"<p>Malheureusement, nous ne pouvons pas renvoyer un colis qui nous a été retourné. Nous vous rembourserons dès que nous recevrons le retour.</p>","section":{"id":360001925973,"url":"https://bjornborg.zendesk.com/api/v2/help_center/fr-fr/sections/360001925973.json","name":"Retours","locale":"fr-fr","sorting":"manual","html_url":"https://bjornborg.zendesk.com/hc/fr-fr/sections/360001925973-Retours","outdated":false,"position":0,"created_at":"2018-09-11T12:09:45Z","updated_at":"2026-07-11T07:33:34Z","category_id":360000854733,"description":null,"source_locale":"en-us","theme_template":"section_page","parent_section_id":null,"category":{"id":360000854733,"url":"https://bjornborg.zendesk.com/api/v2/help_center/fr-fr/categories/360000854733.json","name":"Retours","locale":"fr-fr","html_url":"https://bjornborg.zendesk.com/hc/fr-fr/categories/360000854733-Retours","outdated":false,"position":5,"created_at":"2018-09-11T12:08:15Z","updated_at":"2026-07-11T07:33:34Z","description":"","source_locale":"en-us"}},"position":6},{"id":4444472785554,"label":"Quelle est la durée de validité de mon chèque bonus?","body":"<p><strong>Votre chèque bonus est valide pendant 6 mois.</strong></p>","section":{"id":360001926273,"url":"https://bjornborg.zendesk.com/api/v2/help_center/fr-fr/sections/360001926273.json","name":"Team Borg - Mon compte","locale":"fr-fr","sorting":"manual","html_url":"https://bjornborg.zendesk.com/hc/fr-fr/sections/360001926273-Team-Borg-Mon-compte","outdated":false,"position":0,"created_at":"2018-09-11T13:11:12Z","updated_at":"2026-04-17T12:41:26Z","category_id":360000854993,"description":null,"source_locale":"en-us","theme_template":"section_page","parent_section_id":null,"category":{"id":360000854993,"url":"https://bjornborg.zendesk.com/api/v2/help_center/fr-fr/categories/360000854993.json","name":"Team Borg - Mon compte","locale":"fr-fr","html_url":"https://bjornborg.zendesk.com/hc/fr-fr/categories/360000854993-Team-Borg-Mon-compte","outdated":false,"position":4,"created_at":"2018-09-11T13:10:53Z","updated_at":"2026-06-03T15:17:09Z","description":"","source_locale":"en-us"}},"position":3},{"id":360009072154,"label":"Vous n’arrivez pas à passer votre commande?","body":"<p><strong>Si vous rencontrez des problèmes pour passer une commande, veuillez essayer ci-dessous :</strong></p>\n<ul data-pm-slice=\"3 3 []\" data-en-clipboard=\"true\">\n<li>Essayez de rafraîchir la page ou de passer la commande avec un autre appareil comme un mobile ou un ordinateur par exemple.</li>\n<li>Si le problème persiste, essayez d'utiliser un autre navigateur. De manière générale, notre site est mieux compatible avec Google Chrome en tant que navigateur.</li>\n<li>Vous pouvez également essayer un mode de paiement alternatif. Si vous avez déjà effectué une tentative de commande avec une facture, vous pourrez peut-être essayer le paiement par carte à la place pour voir si cela vous aide.</li>\n<li>Ne fonctionne toujours pas? <span class=\"wysiwyg-underline\"><strong>CLIQUEZ ICI</strong></span> et contactez-nous et nous vous aiderons !</li>\n</ul>","section":{"id":360001926013,"url":"https://bjornborg.zendesk.com/api/v2/help_center/fr-fr/sections/360001926013.json","name":"Passer une commande","locale":"fr-fr","sorting":"manual","html_url":"https://bjornborg.zendesk.com/hc/fr-fr/sections/360001926013-Passer-une-commande","outdated":false,"position":0,"created_at":"2018-09-11T12:24:51Z","updated_at":"2026-05-13T13:41:59Z","category_id":360000854773,"description":null,"source_locale":"en-us","theme_template":"section_page","parent_section_id":null,"category":{"id":360000854773,"url":"https://bjornborg.zendesk.com/api/v2/help_center/fr-fr/categories/360000854773.json","name":"Passer une commande","locale":"fr-fr","html_url":"https://bjornborg.zendesk.com/hc/fr-fr/categories/360000854773-Passer-une-commande","outdated":false,"position":3,"created_at":"2018-09-11T12:23:59Z","updated_at":"2026-06-03T15:17:09Z","description":"","source_locale":"en-us"}},"position":3},{"id":8367561907858,"label":"Puis-je combiner 2 commandes?","body":"<p class=\"p1\"><strong>Malheureusement, il n'est pas possible</strong> de combiner 2 commandes passées. Ceux-ci seront envoyés dans des colis séparés.</p>","section":{"id":360001926013,"url":"https://bjornborg.zendesk.com/api/v2/help_center/fr-fr/sections/360001926013.json","name":"Passer une commande","locale":"fr-fr","sorting":"manual","html_url":"https://bjornborg.zendesk.com/hc/fr-fr/sections/360001926013-Passer-une-commande","outdated":false,"position":0,"created_at":"2018-09-11T12:24:51Z","updated_at":"2026-05-13T13:41:59Z","category_id":360000854773,"description":null,"source_locale":"en-us","theme_template":"section_page","parent_section_id":null,"category":{"id":360000854773,"url":"https://bjornborg.zendesk.com/api/v2/help_center/fr-fr/categories/360000854773.json","name":"Passer une commande","locale":"fr-fr","html_url":"https://bjornborg.zendesk.com/hc/fr-fr/categories/360000854773-Passer-une-commande","outdated":false,"position":3,"created_at":"2018-09-11T12:23:59Z","updated_at":"2026-06-03T15:17:09Z","description":"","source_locale":"en-us"}},"position":4},{"id":4444470502546,"label":"Combien dois-je dépenser pour obtenir un chèque bonus ?","body":"<p>Pour obtenir un chèque bonus, vous devez atteindre <strong>1 000 points = 100€ / 100$ / 100£.</strong></p>","section":{"id":360001926273,"url":"https://bjornborg.zendesk.com/api/v2/help_center/fr-fr/sections/360001926273.json","name":"Team Borg - Mon compte","locale":"fr-fr","sorting":"manual","html_url":"https://bjornborg.zendesk.com/hc/fr-fr/sections/360001926273-Team-Borg-Mon-compte","outdated":false,"position":0,"created_at":"2018-09-11T13:11:12Z","updated_at":"2026-04-17T12:41:26Z","category_id":360000854993,"description":null,"source_locale":"en-us","theme_template":"section_page","parent_section_id":null,"category":{"id":360000854993,"url":"https://bjornborg.zendesk.com/api/v2/help_center/fr-fr/categories/360000854993.json","name":"Team Borg - Mon compte","locale":"fr-fr","html_url":"https://bjornborg.zendesk.com/hc/fr-fr/categories/360000854993-Team-Borg-Mon-compte","outdated":false,"position":4,"created_at":"2018-09-11T13:10:53Z","updated_at":"2026-06-03T15:17:09Z","description":"","source_locale":"en-us"}},"position":4},{"id":360021073020,"label":"Délai de livraison.","body":"<p data-start=\"1397\" data-end=\"1479\"><strong>Votre commande est expédiée sous 1 à 2 jours (1 à 3 jours après les jours fériés).</strong></p><p data-start=\"1481\" data-end=\"1604\">La livraison standard prend 3 à 10 jours ouvrés (lun–ven) après expédition depuis notre entrepôt en Suède, selon le marché.</p><p data-start=\"1606\" data-end=\"1754\">Toutes les commandes sont traçables via DHL. Vous recevrez un numéro de suivi par e-mail une fois votre commande expédiée.</p><p data-start=\"1756\" data-end=\"1874\">Les délais de livraison sont estimés et peuvent être plus longs en période de forte activité (jours fériés ou soldes).</p>","section":{"id":360001882454,"url":"https://bjornborg.zendesk.com/api/v2/help_center/fr-fr/sections/360001882454.json","name":"Envoi et livraison","locale":"fr-fr","sorting":"manual","html_url":"https://bjornborg.zendesk.com/hc/fr-fr/sections/360001882454-Envoi-et-livraison","outdated":false,"position":0,"created_at":"2018-09-11T12:48:42Z","updated_at":"2026-05-12T13:16:08Z","category_id":360000842794,"description":null,"source_locale":"en-us","theme_template":"section_page","parent_section_id":null,"category":{"id":360000842794,"url":"https://bjornborg.zendesk.com/api/v2/help_center/fr-fr/categories/360000842794.json","name":"Envoi et livraison","locale":"fr-fr","html_url":"https://bjornborg.zendesk.com/hc/fr-fr/categories/360000842794-Envoi-et-livraison","outdated":false,"position":2,"created_at":"2018-09-11T12:48:22Z","updated_at":"2026-06-03T15:17:09Z","description":"","source_locale":"en-us"}},"position":0},{"id":4444462855826,"label":"Ma commande n’apparaît pas sur mon compte.","body":"<p><strong>Votre commande n’apparaîtra sur votre compte qu’une fois envoyée,</strong> à condition que vous soyez connecté(e) au moment de l’achat.</p>","section":{"id":360001926013,"url":"https://bjornborg.zendesk.com/api/v2/help_center/fr-fr/sections/360001926013.json","name":"Passer une commande","locale":"fr-fr","sorting":"manual","html_url":"https://bjornborg.zendesk.com/hc/fr-fr/sections/360001926013-Passer-une-commande","outdated":false,"position":0,"created_at":"2018-09-11T12:24:51Z","updated_at":"2026-05-13T13:41:59Z","category_id":360000854773,"description":null,"source_locale":"en-us","theme_template":"section_page","parent_section_id":null,"category":{"id":360000854773,"url":"https://bjornborg.zendesk.com/api/v2/help_center/fr-fr/categories/360000854773.json","name":"Passer une commande","locale":"fr-fr","html_url":"https://bjornborg.zendesk.com/hc/fr-fr/categories/360000854773-Passer-une-commande","outdated":false,"position":3,"created_at":"2018-09-11T12:23:59Z","updated_at":"2026-06-03T15:17:09Z","description":"","source_locale":"en-us"}},"position":5},{"id":4444384044434,"label":"Comment puis-je collecter des points bonus?","body":"<p>En tant que membre TEAM BORG, vous recevrez un bonus de 5 % pour tout achat. 1 € / 1 $ / 1 £ = 10 points.
</p>\n<p>1 000 points = 1 bon de 5 €</p>","section":{"id":360001926273,"url":"https://bjornborg.zendesk.com/api/v2/help_center/fr-fr/sections/360001926273.json","name":"Team Borg - Mon compte","locale":"fr-fr","sorting":"manual","html_url":"https://bjornborg.zendesk.com/hc/fr-fr/sections/360001926273-Team-Borg-Mon-compte","outdated":false,"position":0,"created_at":"2018-09-11T13:11:12Z","updated_at":"2026-04-17T12:41:26Z","category_id":360000854993,"description":null,"source_locale":"en-us","theme_template":"section_page","parent_section_id":null,"category":{"id":360000854993,"url":"https://bjornborg.zendesk.com/api/v2/help_center/fr-fr/categories/360000854993.json","name":"Team Borg - Mon compte","locale":"fr-fr","html_url":"https://bjornborg.zendesk.com/hc/fr-fr/categories/360000854993-Team-Borg-Mon-compte","outdated":false,"position":4,"created_at":"2018-09-11T13:10:53Z","updated_at":"2026-06-03T15:17:09Z","description":"","source_locale":"en-us"}},"position":5},{"id":4444401601810,"label":"En quoi le niveau d’adhésion m’affecte-t-il?","body":"<p>Lorsqu’un bon de réduction bonus est créé, 1 000 points sont retirés pour chaque chèque de réduction utilisé. Mais votre bonus total qui régit votre niveau d’adhésion ne change pas.</p>","section":{"id":360001926273,"url":"https://bjornborg.zendesk.com/api/v2/help_center/fr-fr/sections/360001926273.json","name":"Team Borg - Mon compte","locale":"fr-fr","sorting":"manual","html_url":"https://bjornborg.zendesk.com/hc/fr-fr/sections/360001926273-Team-Borg-Mon-compte","outdated":false,"position":0,"created_at":"2018-09-11T13:11:12Z","updated_at":"2026-04-17T12:41:26Z","category_id":360000854993,"description":null,"source_locale":"en-us","theme_template":"section_page","parent_section_id":null,"category":{"id":360000854993,"url":"https://bjornborg.zendesk.com/api/v2/help_center/fr-fr/categories/360000854993.json","name":"Team Borg - Mon compte","locale":"fr-fr","html_url":"https://bjornborg.zendesk.com/hc/fr-fr/categories/360000854993-Team-Borg-Mon-compte","outdated":false,"position":4,"created_at":"2018-09-11T13:10:53Z","updated_at":"2026-06-03T15:17:09Z","description":"","source_locale":"en-us"}},"position":6},{"id":4416377549714,"label":"Est-il possible d’ajouter des produits à une commande?","body":"<p><strong>Il n’est pas possible</strong> d’ajouter des articles à une commande déjà finalisée.</p>","section":{"id":360001926013,"url":"https://bjornborg.zendesk.com/api/v2/help_center/fr-fr/sections/360001926013.json","name":"Passer une commande","locale":"fr-fr","sorting":"manual","html_url":"https://bjornborg.zendesk.com/hc/fr-fr/sections/360001926013-Passer-une-commande","outdated":false,"position":0,"created_at":"2018-09-11T12:24:51Z","updated_at":"2026-05-13T13:41:59Z","category_id":360000854773,"description":null,"source_locale":"en-us","theme_template":"section_page","parent_section_id":null,"category":{"id":360000854773,"url":"https://bjornborg.zendesk.com/api/v2/help_center/fr-fr/categories/360000854773.json","name":"Passer une commande","locale":"fr-fr","html_url":"https://bjornborg.zendesk.com/hc/fr-fr/categories/360000854773-Passer-une-commande","outdated":false,"position":3,"created_at":"2018-09-11T12:23:59Z","updated_at":"2026-06-03T15:17:09Z","description":"","source_locale":"en-us"}},"position":6},{"id":4444294372370,"label":"Puis-je changer de méthode de livraison?","body":"<p>Malheureusement, nous n’avons aucun moyen technique de modifier la méthode de livraison de votre commande a posteriori</p>","section":{"id":360001882454,"url":"https://bjornborg.zendesk.com/api/v2/help_center/fr-fr/sections/360001882454.json","name":"Envoi et livraison","locale":"fr-fr","sorting":"manual","html_url":"https://bjornborg.zendesk.com/hc/fr-fr/sections/360001882454-Envoi-et-livraison","outdated":false,"position":0,"created_at":"2018-09-11T12:48:42Z","updated_at":"2026-05-12T13:16:08Z","category_id":360000842794,"description":null,"source_locale":"en-us","theme_template":"section_page","parent_section_id":null,"category":{"id":360000842794,"url":"https://bjornborg.zendesk.com/api/v2/help_center/fr-fr/categories/360000842794.json","name":"Envoi et livraison","locale":"fr-fr","html_url":"https://bjornborg.zendesk.com/hc/fr-fr/categories/360000842794-Envoi-et-livraison","outdated":false,"position":2,"created_at":"2018-09-11T12:48:22Z","updated_at":"2026-06-03T15:17:09Z","description":"","source_locale":"en-us"}},"position":8},{"id":360021073620,"label":"Je ne souhaite pas recevoir la newsletter.","body":"<p><strong>En bas de chaque newsletter reçue, vous trouverez un lien sur lequel vous pouvez cliquer pour vous désinscrire de notre newsletter.</strong> Si cela ne fonctionne pas, veuillez nous envoyer un message via ce widget pour que nous puissions vous aider</p>","section":{"id":360001926273,"url":"https://bjornborg.zendesk.com/api/v2/help_center/fr-fr/sections/360001926273.json","name":"Team Borg - Mon compte","locale":"fr-fr","sorting":"manual","html_url":"https://bjornborg.zendesk.com/hc/fr-fr/sections/360001926273-Team-Borg-Mon-compte","outdated":false,"position":0,"created_at":"2018-09-11T13:11:12Z","updated_at":"2026-04-17T12:41:26Z","category_id":360000854993,"description":null,"source_locale":"en-us","theme_template":"section_page","parent_section_id":null,"category":{"id":360000854993,"url":"https://bjornborg.zendesk.com/api/v2/help_center/fr-fr/categories/360000854993.json","name":"Team Borg - Mon compte","locale":"fr-fr","html_url":"https://bjornborg.zendesk.com/hc/fr-fr/categories/360000854993-Team-Borg-Mon-compte","outdated":false,"position":4,"created_at":"2018-09-11T13:10:53Z","updated_at":"2026-06-03T15:17:09Z","description":"","source_locale":"en-us"}},"position":7},{"id":360021090819,"label":"J'ai un code de réduction, comment puis-je l'utiliser ?","body":"<ol>\n<li>Saisissez votre code de réduction dans le champ lors du paiement.</li>\n<li>Cliquez sur « Ajouter+ »</li>\n<li>Vérifiez que votre remise a bien été prise en compte dans le montant total de votre commande.</li>\n<li>Effectuez le paiement.</li>\n</ol>\n<p><br><br></p>","section":{"id":360001926013,"url":"https://bjornborg.zendesk.com/api/v2/help_center/fr-fr/sections/360001926013.json","name":"Passer une commande","locale":"fr-fr","sorting":"manual","html_url":"https://bjornborg.zendesk.com/hc/fr-fr/sections/360001926013-Passer-une-commande","outdated":false,"position":0,"created_at":"2018-09-11T12:24:51Z","updated_at":"2026-05-13T13:41:59Z","category_id":360000854773,"description":null,"source_locale":"en-us","theme_template":"section_page","parent_section_id":null,"category":{"id":360000854773,"url":"https://bjornborg.zendesk.com/api/v2/help_center/fr-fr/categories/360000854773.json","name":"Passer une commande","locale":"fr-fr","html_url":"https://bjornborg.zendesk.com/hc/fr-fr/categories/360000854773-Passer-une-commande","outdated":false,"position":3,"created_at":"2018-09-11T12:23:59Z","updated_at":"2026-06-03T15:17:09Z","description":"","source_locale":"en-us"}},"position":7},{"id":4416361489170,"label":"Que dois-je indiquer dans le champ « Adresse 2 » lors du paiement?","body":"<p><strong>En plus des champs obligatoires d’adresse indiqués par un astérisque (*), vous avez l’option de saisir des informations</strong> supplémentaires dans le champ « Adresse 2 ». Ce champ est mis à votre disposition pour toute autre information nécessaire, afin de faciliter la livraison, par exemple :</p>\n<p>Nom d’entreprise</p>\n<p>Numéro d’appartement</p>\n<p>À l’attention de</p>\n<p>Si votre adresse de livraison est simple et courte, vous pouvez laisser ce champ vide, il n’est pas obligatoire.</p>","section":{"id":360001882454,"url":"https://bjornborg.zendesk.com/api/v2/help_center/fr-fr/sections/360001882454.json","name":"Envoi et livraison","locale":"fr-fr","sorting":"manual","html_url":"https://bjornborg.zendesk.com/hc/fr-fr/sections/360001882454-Envoi-et-livraison","outdated":false,"position":0,"created_at":"2018-09-11T12:48:42Z","updated_at":"2026-05-12T13:16:08Z","category_id":360000842794,"description":null,"source_locale":"en-us","theme_template":"section_page","parent_section_id":null,"category":{"id":360000842794,"url":"https://bjornborg.zendesk.com/api/v2/help_center/fr-fr/categories/360000842794.json","name":"Envoi et livraison","locale":"fr-fr","html_url":"https://bjornborg.zendesk.com/hc/fr-fr/categories/360000842794-Envoi-et-livraison","outdated":false,"position":2,"created_at":"2018-09-11T12:48:22Z","updated_at":"2026-06-03T15:17:09Z","description":"","source_locale":"en-us"}},"position":9},{"id":4414419436818,"label":"Combien de temps dure un retour?","body":"<p><strong>Les retours prennent environ 2 à 4 semaines.</strong><br>Les retours sont tout d’abord expédiés vers notre plateforme de retours située en Allemagne, avant d’être envoyés collectivement vers notre entrepôt, en Suède. Le lien de suivi vous indiquera seulement l’arrivée de votre retour sur notre plateforme en Allemagne.</p><p> </p><p> </p><p> </p>","section":{"id":360001925973,"url":"https://bjornborg.zendesk.com/api/v2/help_center/fr-fr/sections/360001925973.json","name":"Retours","locale":"fr-fr","sorting":"manual","html_url":"https://bjornborg.zendesk.com/hc/fr-fr/sections/360001925973-Retours","outdated":false,"position":0,"created_at":"2018-09-11T12:09:45Z","updated_at":"2026-07-11T07:33:34Z","category_id":360000854733,"description":null,"source_locale":"en-us","theme_template":"section_page","parent_section_id":null,"category":{"id":360000854733,"url":"https://bjornborg.zendesk.com/api/v2/help_center/fr-fr/categories/360000854733.json","name":"Retours","locale":"fr-fr","html_url":"https://bjornborg.zendesk.com/hc/fr-fr/categories/360000854733-Retours","outdated":false,"position":5,"created_at":"2018-09-11T12:08:15Z","updated_at":"2026-07-11T07:33:34Z","description":"","source_locale":"en-us"}},"position":9},{"id":360009033094,"label":"Je n’arrive pas à me connecter à mon compte.","body":"<p><strong>Si vous avez oublié votre mot de passe, veuillez cliquer sur le coin droit de la petite image de panier.</strong><br>Vous verrez alors apparaître un bouton « Réinitialiser mon mot de passe ».<br><br></p>\n<p>Vous recevrez ensuite un e-mail à l’adresse que vous avez fournie, dans lequel vous trouverez un lien vous permettant de réinitialiser votre mot de passe. Si vous ne trouvez pas cet e-mail dans votre boîte de réception, veuillez consulter la section courrier indésirable. Veuillez patienter quelques minutes pour recevoir cet e-mail.</p>\n<p>Assurez-vous d’être sur la page du pays dans lequel vous vous trouvez lors de votre demande de réinitialisation de mot de passe.</p>","section":{"id":360001926273,"url":"https://bjornborg.zendesk.com/api/v2/help_center/fr-fr/sections/360001926273.json","name":"Team Borg - Mon compte","locale":"fr-fr","sorting":"manual","html_url":"https://bjornborg.zendesk.com/hc/fr-fr/sections/360001926273-Team-Borg-Mon-compte","outdated":false,"position":0,"created_at":"2018-09-11T13:11:12Z","updated_at":"2026-04-17T12:41:26Z","category_id":360000854993,"description":null,"source_locale":"en-us","theme_template":"section_page","parent_section_id":null,"category":{"id":360000854993,"url":"https://bjornborg.zendesk.com/api/v2/help_center/fr-fr/categories/360000854993.json","name":"Team Borg - Mon compte","locale":"fr-fr","html_url":"https://bjornborg.zendesk.com/hc/fr-fr/categories/360000854993-Team-Borg-Mon-compte","outdated":false,"position":4,"created_at":"2018-09-11T13:10:53Z","updated_at":"2026-06-03T15:17:09Z","description":"","source_locale":"en-us"}},"position":8},{"id":360009031314,"label":"J’ai oublié d’utiliser mon code promotionnel.","body":"<p>Nous ne sommes pas en mesure d’appliquer des promotions après que votre commande ait été confirmée.</p>","section":{"id":360001926013,"url":"https://bjornborg.zendesk.com/api/v2/help_center/fr-fr/sections/360001926013.json","name":"Passer une commande","locale":"fr-fr","sorting":"manual","html_url":"https://bjornborg.zendesk.com/hc/fr-fr/sections/360001926013-Passer-une-commande","outdated":false,"position":0,"created_at":"2018-09-11T12:24:51Z","updated_at":"2026-05-13T13:41:59Z","category_id":360000854773,"description":null,"source_locale":"en-us","theme_template":"section_page","parent_section_id":null,"category":{"id":360000854773,"url":"https://bjornborg.zendesk.com/api/v2/help_center/fr-fr/categories/360000854773.json","name":"Passer une commande","locale":"fr-fr","html_url":"https://bjornborg.zendesk.com/hc/fr-fr/categories/360000854773-Passer-une-commande","outdated":false,"position":3,"created_at":"2018-09-11T12:23:59Z","updated_at":"2026-06-03T15:17:09Z","description":"","source_locale":"en-us"}},"position":8},{"id":4416361330834,"label":"Un produit est manquant lors de la réception de ma commande.","body":"<p>Veuillez <strong><a href=\"https://www.bjornborg.com/customer-service/#form\">prendre contact avec nous</a> </strong>pour que nous vous aidions à résoudre le problème.<br>N’oubliez pas de saisir votre numéro de commande pour un traitement rapide et efficace de votre dossier.</p>","section":{"id":360001882454,"url":"https://bjornborg.zendesk.com/api/v2/help_center/fr-fr/sections/360001882454.json","name":"Envoi et livraison","locale":"fr-fr","sorting":"manual","html_url":"https://bjornborg.zendesk.com/hc/fr-fr/sections/360001882454-Envoi-et-livraison","outdated":false,"position":0,"created_at":"2018-09-11T12:48:42Z","updated_at":"2026-05-12T13:16:08Z","category_id":360000842794,"description":null,"source_locale":"en-us","theme_template":"section_page","parent_section_id":null,"category":{"id":360000842794,"url":"https://bjornborg.zendesk.com/api/v2/help_center/fr-fr/categories/360000842794.json","name":"Envoi et livraison","locale":"fr-fr","html_url":"https://bjornborg.zendesk.com/hc/fr-fr/categories/360000842794-Envoi-et-livraison","outdated":false,"position":2,"created_at":"2018-09-11T12:48:22Z","updated_at":"2026-06-03T15:17:09Z","description":"","source_locale":"en-us"}},"position":10},{"id":360009032954,"label":"Comment créer un compte ?","body":"<p><strong>Créer votre compte sur bjornborg.com est très facile. Pour saisir vos coordonnées, veuillez <a href=\"https://www.bjornborg.com/customer/account/login/\">cliquer ici</a> ou suivre les instructions lors de la création de votre commande.</strong> En créant votre compte, vous vous offrez un moyen sûr et pratique d’effectuer vos achats, de suivre vos commandes et de recevoir des e-mails concernant vos commandes.<br><br>Björn Borg respecte votre vie privée. Veuillez <a href=\"https://www.bjornborg.com/customer-service/privacy-policy\">cliquer ici</a> pour consulter notre Politique de confidentialité. Votre nom d’utilisateur unique sera l’adresse e-mail utilisée lors de la création de votre compte et/ou lors de la création de votre commande.</p>","section":{"id":360001926273,"url":"https://bjornborg.zendesk.com/api/v2/help_center/fr-fr/sections/360001926273.json","name":"Team Borg - Mon compte","locale":"fr-fr","sorting":"manual","html_url":"https://bjornborg.zendesk.com/hc/fr-fr/sections/360001926273-Team-Borg-Mon-compte","outdated":false,"position":0,"created_at":"2018-09-11T13:11:12Z","updated_at":"2026-04-17T12:41:26Z","category_id":360000854993,"description":null,"source_locale":"en-us","theme_template":"section_page","parent_section_id":null,"category":{"id":360000854993,"url":"https://bjornborg.zendesk.com/api/v2/help_center/fr-fr/categories/360000854993.json","name":"Team Borg - Mon compte","locale":"fr-fr","html_url":"https://bjornborg.zendesk.com/hc/fr-fr/categories/360000854993-Team-Borg-Mon-compte","outdated":false,"position":4,"created_at":"2018-09-11T13:10:53Z","updated_at":"2026-06-03T15:17:09Z","description":"","source_locale":"en-us"}},"position":9},{"id":360009031254,"label":"Comment appliquer mon code promotionnel?","body":"<p><strong>Commencez par vérifier que votre code est correct et valide.</strong> Veuillez noter que les codes promotionnels ne peuvent pas être utilisés pour l’achat d’articles déjà en promotion, ni combinés à d’autres offres.</p>\n<p><strong>Comment appliquer votre code promotionnel :</strong></p>\n<ol>\n<li>Saisissez votre code promotionnel valide dans le champ «Vous avez un code de promotion ou une carte cadeau?<em>» </em>lors du paiement<br>2. Cliquez sur « <em>+Ajouter »</em><br>3. Vérifiez que votre réduction a bien été prise en compte dans le montant total de votre commande<br>4. Effectuez le paiement</li>\n</ol>\n<p><img src=\"https://bjornborg.zendesk.com/hc/article_attachments/15127329800978\" alt=\"Screen Shot 2023-11-16 at 14.51.49.png\" width=\"368\" height=\"202\"></p>","section":{"id":360001926013,"url":"https://bjornborg.zendesk.com/api/v2/help_center/fr-fr/sections/360001926013.json","name":"Passer une commande","locale":"fr-fr","sorting":"manual","html_url":"https://bjornborg.zendesk.com/hc/fr-fr/sections/360001926013-Passer-une-commande","outdated":false,"position":0,"created_at":"2018-09-11T12:24:51Z","updated_at":"2026-05-13T13:41:59Z","category_id":360000854773,"description":null,"source_locale":"en-us","theme_template":"section_page","parent_section_id":null,"category":{"id":360000854773,"url":"https://bjornborg.zendesk.com/api/v2/help_center/fr-fr/categories/360000854773.json","name":"Passer une commande","locale":"fr-fr","html_url":"https://bjornborg.zendesk.com/hc/fr-fr/categories/360000854773-Passer-une-commande","outdated":false,"position":3,"created_at":"2018-09-11T12:23:59Z","updated_at":"2026-06-03T15:17:09Z","description":"","source_locale":"en-us"}},"position":9},{"id":4416377836434,"label":"Comment suivre mon colis?","body":"<p><strong>Une fois que votre commande a été expédiée, vous pouvez suivre votre colis en :</strong></p>\n<ul>\n<li>\n<strong>DHL:</strong> Cliquant sur le lien de suivi dans l’e-mail de confirmation d’expédition.</li>\n<li>\n<strong>Pour la Belgique / Budbee: </strong>Accédez à l'application Budbee pour suivre votre colis.</li>\n<li>\n<a href=\"https://www.bjornborg.com/customer-service/#form\"><strong>CLIQUEZ ICI</strong></a> pour contacter notre service client pour plus d'informations sur votre commande.</li>\n</ul>","section":{"id":360001882454,"url":"https://bjornborg.zendesk.com/api/v2/help_center/fr-fr/sections/360001882454.json","name":"Envoi et livraison","locale":"fr-fr","sorting":"manual","html_url":"https://bjornborg.zendesk.com/hc/fr-fr/sections/360001882454-Envoi-et-livraison","outdated":false,"position":0,"created_at":"2018-09-11T12:48:42Z","updated_at":"2026-05-12T13:16:08Z","category_id":360000842794,"description":null,"source_locale":"en-us","theme_template":"section_page","parent_section_id":null,"category":{"id":360000842794,"url":"https://bjornborg.zendesk.com/api/v2/help_center/fr-fr/categories/360000842794.json","name":"Envoi et livraison","locale":"fr-fr","html_url":"https://bjornborg.zendesk.com/hc/fr-fr/categories/360000842794-Envoi-et-livraison","outdated":false,"position":2,"created_at":"2018-09-11T12:48:22Z","updated_at":"2026-06-03T15:17:09Z","description":"","source_locale":"en-us"}},"position":4},{"id":360021073320,"label":"Puis-je retourner un article dans une boutique Björn Borg?","body":"<p><strong>Une commande passée en ligne ne peut malheureusement pas être retournée dans une boutique physique.</strong> Le retour doit nous être renvoyé.</p>","section":{"id":360001925973,"url":"https://bjornborg.zendesk.com/api/v2/help_center/fr-fr/sections/360001925973.json","name":"Retours","locale":"fr-fr","sorting":"manual","html_url":"https://bjornborg.zendesk.com/hc/fr-fr/sections/360001925973-Retours","outdated":false,"position":0,"created_at":"2018-09-11T12:09:45Z","updated_at":"2026-07-11T07:33:34Z","category_id":360000854733,"description":null,"source_locale":"en-us","theme_template":"section_page","parent_section_id":null,"category":{"id":360000854733,"url":"https://bjornborg.zendesk.com/api/v2/help_center/fr-fr/categories/360000854733.json","name":"Retours","locale":"fr-fr","html_url":"https://bjornborg.zendesk.com/hc/fr-fr/categories/360000854733-Retours","outdated":false,"position":5,"created_at":"2018-09-11T12:08:15Z","updated_at":"2026-07-11T07:33:34Z","description":"","source_locale":"en-us"}},"position":11},{"id":360009033014,"label":"Pourquoi créer un compte?","body":"<p><strong>Profitez des avantages de posséder votre propre compte sur bjornborg.com :</strong></p>\n<p>- Historique des commandes</p>\n<p>- Paiement plus rapide et facilité. Configurez vos informations de facturation et de livraison pour simplifier vos paiements au maximum.</p>\n<p>- Actualités et offres exclusives.</p>\n<p>Inscrivez-vous pour recevoir par e-mail des promotions spéciales, des alertes de soldes, des lancements de nouveaux produits, des idées de cadeaux et bien plus encore ! Inscrivez-vous <a href=\"https://www.bjornborg.com/customer/account/login/\">ici</a></p>","section":{"id":360001926273,"url":"https://bjornborg.zendesk.com/api/v2/help_center/fr-fr/sections/360001926273.json","name":"Team Borg - Mon compte","locale":"fr-fr","sorting":"manual","html_url":"https://bjornborg.zendesk.com/hc/fr-fr/sections/360001926273-Team-Borg-Mon-compte","outdated":false,"position":0,"created_at":"2018-09-11T13:11:12Z","updated_at":"2026-04-17T12:41:26Z","category_id":360000854993,"description":null,"source_locale":"en-us","theme_template":"section_page","parent_section_id":null,"category":{"id":360000854993,"url":"https://bjornborg.zendesk.com/api/v2/help_center/fr-fr/categories/360000854993.json","name":"Team Borg - Mon compte","locale":"fr-fr","html_url":"https://bjornborg.zendesk.com/hc/fr-fr/categories/360000854993-Team-Borg-Mon-compte","outdated":false,"position":4,"created_at":"2018-09-11T13:10:53Z","updated_at":"2026-06-03T15:17:09Z","description":"","source_locale":"en-us"}},"position":10},{"id":4416377752850,"label":"Annuler ou modifier une commande","body":"<p>Une fois qu’une commande est finalisée, elle est traitée immédiatement pour que vous puissiez recevoir votre colis le plus tôt possible. <strong>Il nous est donc malheureusement impossible d’annuler, de compléter ou de modifier votre commande.</strong></p>","section":{"id":360001926013,"url":"https://bjornborg.zendesk.com/api/v2/help_center/fr-fr/sections/360001926013.json","name":"Passer une commande","locale":"fr-fr","sorting":"manual","html_url":"https://bjornborg.zendesk.com/hc/fr-fr/sections/360001926013-Passer-une-commande","outdated":false,"position":0,"created_at":"2018-09-11T12:24:51Z","updated_at":"2026-05-13T13:41:59Z","category_id":360000854773,"description":null,"source_locale":"en-us","theme_template":"section_page","parent_section_id":null,"category":{"id":360000854773,"url":"https://bjornborg.zendesk.com/api/v2/help_center/fr-fr/categories/360000854773.json","name":"Passer une commande","locale":"fr-fr","html_url":"https://bjornborg.zendesk.com/hc/fr-fr/categories/360000854773-Passer-une-commande","outdated":false,"position":3,"created_at":"2018-09-11T12:23:59Z","updated_at":"2026-06-03T15:17:09Z","description":"","source_locale":"en-us"}},"position":1},{"id":360021095259,"label":"Quelle est votre politique de retour?","body":"<p><strong>Nous offrons une politique de retour de 30 jours.</strong><br><br>Les produits retournés doivent être renvoyés dans le même état que lors de leur réception, avec leur étiquette d’origine. Nous n’accepterons ni ne rembourserons les retours incomplets ou les produits ayant été portés ou lavés. Les sous-vêtements et bas de maillots de bain peuvent être uniquement retournés dans leur emballage d’origine non ouvert, et non portés, dans le même état que lors de leur livraison, avec toutes les étiquettes attachées.</p>","section":{"id":360001925973,"url":"https://bjornborg.zendesk.com/api/v2/help_center/fr-fr/sections/360001925973.json","name":"Retours","locale":"fr-fr","sorting":"manual","html_url":"https://bjornborg.zendesk.com/hc/fr-fr/sections/360001925973-Retours","outdated":false,"position":0,"created_at":"2018-09-11T12:09:45Z","updated_at":"2026-07-11T07:33:34Z","category_id":360000854733,"description":null,"source_locale":"en-us","theme_template":"section_page","parent_section_id":null,"category":{"id":360000854733,"url":"https://bjornborg.zendesk.com/api/v2/help_center/fr-fr/categories/360000854733.json","name":"Retours","locale":"fr-fr","html_url":"https://bjornborg.zendesk.com/hc/fr-fr/categories/360000854733-Retours","outdated":false,"position":5,"created_at":"2018-09-11T12:08:15Z","updated_at":"2026-07-11T07:33:34Z","description":"","source_locale":"en-us"}},"position":12},{"id":4415076336274,"label":"Délais de livraison pendant les soldes et les périodes de fêtes.","body":"<p><strong>Nous n’envoyons pas de colis les jours fériés et les week-ends. </strong>À l’occasion des jours fériés, pendant les soldes et les week-ends, nos délais de livraison peuvent parfois être plus longs qu’en temps normal.<br><br>Notre entrepôt est fermé pendant les jours fériés suédois.</p>\n<p> </p>","section":{"id":360001882454,"url":"https://bjornborg.zendesk.com/api/v2/help_center/fr-fr/sections/360001882454.json","name":"Envoi et livraison","locale":"fr-fr","sorting":"manual","html_url":"https://bjornborg.zendesk.com/hc/fr-fr/sections/360001882454-Envoi-et-livraison","outdated":false,"position":0,"created_at":"2018-09-11T12:48:42Z","updated_at":"2026-05-12T13:16:08Z","category_id":360000842794,"description":null,"source_locale":"en-us","theme_template":"section_page","parent_section_id":null,"category":{"id":360000842794,"url":"https://bjornborg.zendesk.com/api/v2/help_center/fr-fr/categories/360000842794.json","name":"Envoi et livraison","locale":"fr-fr","html_url":"https://bjornborg.zendesk.com/hc/fr-fr/categories/360000842794-Envoi-et-livraison","outdated":false,"position":2,"created_at":"2018-09-11T12:48:22Z","updated_at":"2026-06-03T15:17:09Z","description":"","source_locale":"en-us"}},"position":11},{"id":360009030634,"label":"Comment retourner un article?","body":"<p><strong>Si vous souhaitez effectuer un retour,</strong> <a href=\"https://www.bjornborg.com/fr/customer-service/returns/\">CLIQUEZ ICI.</a><br><br><strong data-start=\"1806\" data-end=\"1829\">Comment ça marche :</strong></p><ol data-start=\"1834\" data-end=\"2006\">\n<li data-section-id=\"7ae45t\" data-start=\"1834\" data-end=\"1872\" data-list-item-id=\"e2f409bb8b16a56ed7dfae10137c0579a\">Enregistrez votre retour en ligne</li>\n<li data-section-id=\"1n5kp3m\" data-start=\"1875\" data-end=\"1927\" data-list-item-id=\"e4768dfb2b47727ca7e56788db32a3ec9\">Emballez l’article dans son emballage d’origine</li>\n<li data-section-id=\"dzoxlw\" data-start=\"1930\" data-end=\"1963\" data-list-item-id=\"ee4d93cfcb3a127a9de11c9547ba2ecd1\">Collez l’étiquette de retour</li>\n<li data-section-id=\"4hxqx6\" data-start=\"1966\" data-end=\"2002\" data-list-item-id=\"e11c7a12deb631bf258838cec95e99702\">Déposez-le dans un point relais</li>\n</ol><p data-start=\"2009\" data-end=\"2131\">⏱ <strong data-start=\"2011\" data-end=\"2041\">Délai de retour : 30 jours</strong><br>💸 Frais de retour : 3,9 €<br>⏱ Remboursement : <strong data-start=\"2095\" data-end=\"2113\">2 à 4 semaines</strong> après réception</p><p data-start=\"2138\" data-end=\"2197\">❗ Les sous-vêtements doivent être non utilisés et scellés</p>","section":{"id":360001925973,"url":"https://bjornborg.zendesk.com/api/v2/help_center/fr-fr/sections/360001925973.json","name":"Retours","locale":"fr-fr","sorting":"manual","html_url":"https://bjornborg.zendesk.com/hc/fr-fr/sections/360001925973-Retours","outdated":false,"position":0,"created_at":"2018-09-11T12:09:45Z","updated_at":"2026-07-11T07:33:34Z","category_id":360000854733,"description":null,"source_locale":"en-us","theme_template":"section_page","parent_section_id":null,"category":{"id":360000854733,"url":"https://bjornborg.zendesk.com/api/v2/help_center/fr-fr/categories/360000854733.json","name":"Retours","locale":"fr-fr","html_url":"https://bjornborg.zendesk.com/hc/fr-fr/categories/360000854733-Retours","outdated":false,"position":5,"created_at":"2018-09-11T12:08:15Z","updated_at":"2026-07-11T07:33:34Z","description":"","source_locale":"en-us"}},"position":4},{"id":360009165233,"label":"Vous souhaitez échanger un article?","body":"<p><strong>Malheureusement, nous ne sommes pas en mesure de gérer les échanges dans notre entrepôt.</strong> Si vous souhaitez échanger un article, nous vous prions de bien vouloir nous le retourner, puis de passer une nouvelle commande pour le produit désiré. <br><br>Instructions de retour <strong><a href=\"https://bjornborg.com/returns\">CLIQUEZ ICI.</a></strong></p>","section":{"id":360001925973,"url":"https://bjornborg.zendesk.com/api/v2/help_center/fr-fr/sections/360001925973.json","name":"Retours","locale":"fr-fr","sorting":"manual","html_url":"https://bjornborg.zendesk.com/hc/fr-fr/sections/360001925973-Retours","outdated":false,"position":0,"created_at":"2018-09-11T12:09:45Z","updated_at":"2026-07-11T07:33:34Z","category_id":360000854733,"description":null,"source_locale":"en-us","theme_template":"section_page","parent_section_id":null,"category":{"id":360000854733,"url":"https://bjornborg.zendesk.com/api/v2/help_center/fr-fr/categories/360000854733.json","name":"Retours","locale":"fr-fr","html_url":"https://bjornborg.zendesk.com/hc/fr-fr/categories/360000854733-Retours","outdated":false,"position":5,"created_at":"2018-09-11T12:08:15Z","updated_at":"2026-07-11T07:33:34Z","description":"","source_locale":"en-us"}},"position":1},{"id":360021095539,"label":"J’ai indiqué une adresse incorrecte.","body":"<p data-start=\"1331\" data-end=\"1561\"><strong>Nous ne pouvons pas modifier l’adresse une fois la commande passée.</strong> Si l’adresse est incorrecte, veuillez passer une nouvelle commande avec les bonnes informations et attendre que la commande initiale soit retournée et remboursée.<br><br>L<strong>es retours prennent généralement 3 à 6 semaines, après quoi un remboursement est effectué</strong>. Cette politique vise à prévenir la fraude et à garantir la sécurité des clients. Nous nous excusons pour la gêne occasionnée.</p>","section":{"id":360001882454,"url":"https://bjornborg.zendesk.com/api/v2/help_center/fr-fr/sections/360001882454.json","name":"Envoi et livraison","locale":"fr-fr","sorting":"manual","html_url":"https://bjornborg.zendesk.com/hc/fr-fr/sections/360001882454-Envoi-et-livraison","outdated":false,"position":0,"created_at":"2018-09-11T12:48:42Z","updated_at":"2026-05-12T13:16:08Z","category_id":360000842794,"description":null,"source_locale":"en-us","theme_template":"section_page","parent_section_id":null,"category":{"id":360000842794,"url":"https://bjornborg.zendesk.com/api/v2/help_center/fr-fr/categories/360000842794.json","name":"Envoi et livraison","locale":"fr-fr","html_url":"https://bjornborg.zendesk.com/hc/fr-fr/categories/360000842794-Envoi-et-livraison","outdated":false,"position":2,"created_at":"2018-09-11T12:48:22Z","updated_at":"2026-06-03T15:17:09Z","description":"","source_locale":"en-us"}},"position":3},{"id":360009165213,"label":"J'ai payé ma commande avec un bon d'achat, comment puis-je me faire rembourser ?","body":"<p><strong>Si vous avez payé votre commande avec un bon d'achat, vous serez remboursé avec un nouveau bon d'achat du même montant.</strong> Notre service client vous enverra un bon d'achat par e-mail.</p>","section":{"id":360001925973,"url":"https://bjornborg.zendesk.com/api/v2/help_center/fr-fr/sections/360001925973.json","name":"Retours","locale":"fr-fr","sorting":"manual","html_url":"https://bjornborg.zendesk.com/hc/fr-fr/sections/360001925973-Retours","outdated":false,"position":0,"created_at":"2018-09-11T12:09:45Z","updated_at":"2026-07-11T07:33:34Z","category_id":360000854733,"description":null,"source_locale":"en-us","theme_template":"section_page","parent_section_id":null,"category":{"id":360000854733,"url":"https://bjornborg.zendesk.com/api/v2/help_center/fr-fr/categories/360000854733.json","name":"Retours","locale":"fr-fr","html_url":"https://bjornborg.zendesk.com/hc/fr-fr/categories/360000854733-Retours","outdated":false,"position":5,"created_at":"2018-09-11T12:08:15Z","updated_at":"2026-07-11T07:33:34Z","description":"","source_locale":"en-us"}},"position":13},{"id":360021073120,"label":"Puis-je modifier ou annuler ma commande?","body":"<p><strong>Malheureusement, il n'est pas possible d'annuler, d'ajouter ou de modifier quoi que ce soit sur une commande passée</strong>. Si vous avez commandé la mauvaise taille, nous vous recommandons plutôt de retourner l'article et de passer une nouvelle commande pour la bonne taille.</p>\n<p> </p>\n<p><strong>Si vous ne parvenez pas à récupérer votre colis à temps, il nous sera renvoyé automatiquement dans un délai de 10 à 14 jours ouvrables.</strong> Lorsque nous recevons le colis, un remboursement est effectué.</p>","section":{"id":360001882454,"url":"https://bjornborg.zendesk.com/api/v2/help_center/fr-fr/sections/360001882454.json","name":"Envoi et livraison","locale":"fr-fr","sorting":"manual","html_url":"https://bjornborg.zendesk.com/hc/fr-fr/sections/360001882454-Envoi-et-livraison","outdated":false,"position":0,"created_at":"2018-09-11T12:48:42Z","updated_at":"2026-05-12T13:16:08Z","category_id":360000842794,"description":null,"source_locale":"en-us","theme_template":"section_page","parent_section_id":null,"category":{"id":360000842794,"url":"https://bjornborg.zendesk.com/api/v2/help_center/fr-fr/categories/360000842794.json","name":"Envoi et livraison","locale":"fr-fr","html_url":"https://bjornborg.zendesk.com/hc/fr-fr/categories/360000842794-Envoi-et-livraison","outdated":false,"position":2,"created_at":"2018-09-11T12:48:22Z","updated_at":"2026-06-03T15:17:09Z","description":"","source_locale":"en-us"}},"position":12},{"id":360009165093,"label":"Acceptez-vous les retours pour les sous-vêtements?","body":"<p><strong>Les sous-vêtements ne peuvent être retournés que dans leur emballage d’origine non ouvert,</strong> et non portés, dans le même état que lors de leur livraison, avec toutes les étiquettes attachées.<br><br>Étant donnée la nature des sous-vêtements, nous ne pouvons accepter qu’ils soient retournés si leur emballage a été ouvert et/ou s’ils ont été essayés.</p>","section":{"id":360001925973,"url":"https://bjornborg.zendesk.com/api/v2/help_center/fr-fr/sections/360001925973.json","name":"Retours","locale":"fr-fr","sorting":"manual","html_url":"https://bjornborg.zendesk.com/hc/fr-fr/sections/360001925973-Retours","outdated":false,"position":0,"created_at":"2018-09-11T12:09:45Z","updated_at":"2026-07-11T07:33:34Z","category_id":360000854733,"description":null,"source_locale":"en-us","theme_template":"section_page","parent_section_id":null,"category":{"id":360000854733,"url":"https://bjornborg.zendesk.com/api/v2/help_center/fr-fr/categories/360000854733.json","name":"Retours","locale":"fr-fr","html_url":"https://bjornborg.zendesk.com/hc/fr-fr/categories/360000854733-Retours","outdated":false,"position":5,"created_at":"2018-09-11T12:08:15Z","updated_at":"2026-07-11T07:33:34Z","description":"","source_locale":"en-us"}},"position":14},{"id":360021073080,"label":"Taxes/TVA","body":"<p data-start=\"1515\" data-end=\"1709\">Toutes les commandes sont expédiées depuis notre entrepôt en Suède. Les commandes internationales peuvent être soumises à des taxes locales et des droits de douane, selon le pays de destination.</p><p data-start=\"1711\" data-end=\"1932\">Ces frais sont fixés par les autorités douanières locales et peuvent varier en fonction de la valeur de la commande et des seuils d’exonération. Ils peuvent parfois apparaître comme des frais de livraison supplémentaires.</p><p data-start=\"1934\" data-end=\"2050\" data-is-last-node=\"\" data-is-only-node=\"\">Nous n’avons aucun contrôle sur ces frais. Veuillez contacter votre bureau de douane local pour plus d’informations.</p>","section":{"id":360001882454,"url":"https://bjornborg.zendesk.com/api/v2/help_center/fr-fr/sections/360001882454.json","name":"Envoi et livraison","locale":"fr-fr","sorting":"manual","html_url":"https://bjornborg.zendesk.com/hc/fr-fr/sections/360001882454-Envoi-et-livraison","outdated":false,"position":0,"created_at":"2018-09-11T12:48:42Z","updated_at":"2026-05-12T13:16:08Z","category_id":360000842794,"description":null,"source_locale":"en-us","theme_template":"section_page","parent_section_id":null,"category":{"id":360000842794,"url":"https://bjornborg.zendesk.com/api/v2/help_center/fr-fr/categories/360000842794.json","name":"Envoi et livraison","locale":"fr-fr","html_url":"https://bjornborg.zendesk.com/hc/fr-fr/categories/360000842794-Envoi-et-livraison","outdated":false,"position":2,"created_at":"2018-09-11T12:48:22Z","updated_at":"2026-06-03T15:17:09Z","description":"","source_locale":"en-us"}},"position":13},{"id":360009166493,"label":"Que faire si je n’ai pas reçu ma commande?","body":"<p data-start=\"2890\" data-end=\"3126\"><strong data-start=\"2890\" data-end=\"3022\">Si vous n’avez pas reçu votre commande après 10 jours ouvrables à compter de l’expédition, veuillez vérifier le numéro de suivi.</strong><br>S’il n’y a pas de mise à jour du suivi dans les 10 jours, veuillez nous contacter <a href=\"https://www.bjornborg.com/fr/customer-service/#form\"><strong data-start=\"3107\" data-end=\"3123\">Cliquez ici.</strong></a></p><p data-start=\"3128\" data-end=\"3477\">Les commandes qui nous sont retournées en raison d’une adresse incorrecte ou incomplète, ou pour toute autre raison, et qui ne sont pas récupérées au point de retrait, ne seront pas renvoyées. Vous serez remboursé dès que la commande sera de retour dans notre entrepôt en Suède. Veuillez noter que les frais de livraison ne sont pas remboursables.</p><p data-start=\"3479\" data-end=\"3580\">Nous vous recommandons de passer une nouvelle commande en vous assurant que l’adresse est correcte.</p>","section":{"id":360001882454,"url":"https://bjornborg.zendesk.com/api/v2/help_center/fr-fr/sections/360001882454.json","name":"Envoi et livraison","locale":"fr-fr","sorting":"manual","html_url":"https://bjornborg.zendesk.com/hc/fr-fr/sections/360001882454-Envoi-et-livraison","outdated":false,"position":0,"created_at":"2018-09-11T12:48:42Z","updated_at":"2026-05-12T13:16:08Z","category_id":360000842794,"description":null,"source_locale":"en-us","theme_template":"section_page","parent_section_id":null,"category":{"id":360000842794,"url":"https://bjornborg.zendesk.com/api/v2/help_center/fr-fr/categories/360000842794.json","name":"Envoi et livraison","locale":"fr-fr","html_url":"https://bjornborg.zendesk.com/hc/fr-fr/categories/360000842794-Envoi-et-livraison","outdated":false,"position":2,"created_at":"2018-09-11T12:48:22Z","updated_at":"2026-06-03T15:17:09Z","description":"","source_locale":"en-us"}},"position":15},{"id":360009031934,"label":"Frais de port?","body":"<p><strong>Pour Frankrike :</strong></p>\n<p>Les frais de port sont de 4,00 € avec DHL Parcel Europe, où le colis est livré en Colis Privé et de 14,95 € avec DHL Express où le colis peut être livré à votre domicile.<br><br>Nous offrons la livraison gratuite avec DHL Parcel Europe pour les commandes supérieures à 80,00 €.<br><br><strong>Pour la Belgique :</strong></p>\n<p>Les frais de port sont de 4,00 € avec DHL Parcel Europe, avec livraison à domicile via Bpost et de 3,95 € avec Budbee Box où le colis est livré dans une Box.</p>\n<p>Nous offrons la livraison gratuite avec DHL Parcel Europe et Budbee Box pour les commandes supérieures à 80,00 €.</p>","section":{"id":360001882454,"url":"https://bjornborg.zendesk.com/api/v2/help_center/fr-fr/sections/360001882454.json","name":"Envoi et livraison","locale":"fr-fr","sorting":"manual","html_url":"https://bjornborg.zendesk.com/hc/fr-fr/sections/360001882454-Envoi-et-livraison","outdated":false,"position":0,"created_at":"2018-09-11T12:48:42Z","updated_at":"2026-05-12T13:16:08Z","category_id":360000842794,"description":null,"source_locale":"en-us","theme_template":"section_page","parent_section_id":null,"category":{"id":360000842794,"url":"https://bjornborg.zendesk.com/api/v2/help_center/fr-fr/categories/360000842794.json","name":"Envoi et livraison","locale":"fr-fr","html_url":"https://bjornborg.zendesk.com/hc/fr-fr/categories/360000842794-Envoi-et-livraison","outdated":false,"position":2,"created_at":"2018-09-11T12:48:22Z","updated_at":"2026-06-03T15:17:09Z","description":"","source_locale":"en-us"}},"position":16},{"id":33791007672466,"label":"Nouveau dans le shopping en ligne?","body":"<p data-start=\"62\" data-end=\"268\">Naviguez sur le site en cliquant sur les catégories en haut de la page. Si vous recherchez un article en particulier, vous pouvez saisir un mot-clé dans le champ de recherche avec l’icône en forme de loupe.</p><p data-start=\"270\" data-end=\"605\">Lorsque vous parcourez notre assortiment, cliquez sur un article pour accéder à sa page produit dédiée. Vous y trouverez des informations sur les tailles disponibles, les couleurs et les caractéristiques détaillées du produit. Vous avez trouvé un article qui vous plaît ? Sélectionnez votre taille et ajoutez-le à votre panier virtuel.</p><p data-start=\"607\" data-end=\"888\" data-is-last-node=\"\" data-is-only-node=\"\">Vous pouvez accéder à votre panier à tout moment en cliquant sur l’icône située en haut à droite de la page. Dans votre panier, vous pouvez modifier votre commande, ajouter des codes de réduction, consulter les frais de livraison estimés et voir le montant total de votre commande.</p>","section":{"id":360001926013,"url":"https://bjornborg.zendesk.com/api/v2/help_center/fr-fr/sections/360001926013.json","name":"Passer une commande","locale":"fr-fr","sorting":"manual","html_url":"https://bjornborg.zendesk.com/hc/fr-fr/sections/360001926013-Passer-une-commande","outdated":false,"position":0,"created_at":"2018-09-11T12:24:51Z","updated_at":"2026-05-13T13:41:59Z","category_id":360000854773,"description":null,"source_locale":"en-us","theme_template":"section_page","parent_section_id":null,"category":{"id":360000854773,"url":"https://bjornborg.zendesk.com/api/v2/help_center/fr-fr/categories/360000854773.json","name":"Passer une commande","locale":"fr-fr","html_url":"https://bjornborg.zendesk.com/hc/fr-fr/categories/360000854773-Passer-une-commande","outdated":false,"position":3,"created_at":"2018-09-11T12:23:59Z","updated_at":"2026-06-03T15:17:09Z","description":"","source_locale":"en-us"}},"position":0},{"id":34008125842834,"label":"J’ai indiqué une adresse incorrecte.","body":"<p data-start=\"955\" data-end=\"1151\"><strong>Nous ne pouvons pas modifier l’adresse une fois la commande passée.</strong> Si elle est incorrecte, veuillez passer une nouvelle commande et attendre que la commande initiale soit retournée et remboursée.</p><p data-start=\"1153\" data-end=\"1291\">Les retours prennent 3 à 6 semaines. Le remboursement est effectué après réception du retour. Nous nous excusons pour la gêne occasionnée.</p>","section":{"id":34005890568466,"url":"https://bjornborg.zendesk.com/api/v2/help_center/fr-fr/sections/34005890568466.json","name":"Articles populaires","locale":"fr-fr","sorting":"manual","html_url":"https://bjornborg.zendesk.com/hc/fr-fr/sections/34005890568466-Articles-populaires","outdated":false,"position":0,"created_at":"2026-03-13T13:42:51Z","updated_at":"2026-07-11T07:33:34Z","category_id":34005768850322,"description":null,"source_locale":"en-us","theme_template":"section_page","parent_section_id":null,"category":{"id":34005768850322,"url":"https://bjornborg.zendesk.com/api/v2/help_center/fr-fr/categories/34005768850322.json","name":"Articles populaires","locale":"fr-fr","html_url":"https://bjornborg.zendesk.com/hc/fr-fr/categories/34005768850322-Articles-populaires","outdated":false,"position":0,"created_at":"2026-03-13T13:40:07Z","updated_at":"2026-07-11T07:33:34Z","description":"","source_locale":"en-us"}},"position":11},{"id":34007919874578,"label":"Mon colis a été retourné, pouvez-vous le renvoyer?","body":"<p>Malheureusement, nous ne pouvons pas renvoyer un colis qui nous a été retourné. Nous vous rembourserons dès que nous recevrons le retour.</p>","section":{"id":34005890568466,"url":"https://bjornborg.zendesk.com/api/v2/help_center/fr-fr/sections/34005890568466.json","name":"Articles populaires","locale":"fr-fr","sorting":"manual","html_url":"https://bjornborg.zendesk.com/hc/fr-fr/sections/34005890568466-Articles-populaires","outdated":false,"position":0,"created_at":"2026-03-13T13:42:51Z","updated_at":"2026-07-11T07:33:34Z","category_id":34005768850322,"description":null,"source_locale":"en-us","theme_template":"section_page","parent_section_id":null,"category":{"id":34005768850322,"url":"https://bjornborg.zendesk.com/api/v2/help_center/fr-fr/categories/34005768850322.json","name":"Articles populaires","locale":"fr-fr","html_url":"https://bjornborg.zendesk.com/hc/fr-fr/categories/34005768850322-Articles-populaires","outdated":false,"position":0,"created_at":"2026-03-13T13:40:07Z","updated_at":"2026-07-11T07:33:34Z","description":"","source_locale":"en-us"}},"position":12},{"id":34007450538514,"label":"Étiquette de retour manquante.","body":"<p data-start=\"714\" data-end=\"785\"> </p><p data-start=\"787\" data-end=\"1021\">Si vous avez enregistré votre retour sur notre site mais n’avez pas reçu d’étiquette de retour, vous pouvez vous connecter via <a href=\"http://www.bjornborg.com/returns\" data-start=\"916\" data-end=\"941\" target=\"_new\" rel=\"noopener\"><strong>www.bjornborg.com/returns</strong></a><a href=\"http://www.bjornborg.com/returns\"><span aria-hidden=\"true\"></span></a><strong><a data-start=\"916\" data-end=\"941\" target=\"_new\" rel=\"noopener\"></a></strong> et cliquer sur <strong data-start=\"957\" data-end=\"977\">« Instructions »</strong> pour télécharger à nouveau votre étiquette.</p>","section":{"id":34005890568466,"url":"https://bjornborg.zendesk.com/api/v2/help_center/fr-fr/sections/34005890568466.json","name":"Articles populaires","locale":"fr-fr","sorting":"manual","html_url":"https://bjornborg.zendesk.com/hc/fr-fr/sections/34005890568466-Articles-populaires","outdated":false,"position":0,"created_at":"2026-03-13T13:42:51Z","updated_at":"2026-07-11T07:33:34Z","category_id":34005768850322,"description":null,"source_locale":"en-us","theme_template":"section_page","parent_section_id":null,"category":{"id":34005768850322,"url":"https://bjornborg.zendesk.com/api/v2/help_center/fr-fr/categories/34005768850322.json","name":"Articles populaires","locale":"fr-fr","html_url":"https://bjornborg.zendesk.com/hc/fr-fr/categories/34005768850322-Articles-populaires","outdated":false,"position":0,"created_at":"2026-03-13T13:40:07Z","updated_at":"2026-07-11T07:33:34Z","description":"","source_locale":"en-us"}},"position":1},{"id":34006742817938,"label":"Où est ma commande?","body":"<p><strong>Les colis envoyés via DHL ont des numéros de suivi, ce qui signifie qu'ils peuvent être suivis directement sur le site Web de DHL.</strong> Si votre commande a été expédiée depuis notre entrepôt en Suède, vous devriez avoir reçu une confirmation de livraison indiquant votre numéro de suivi, ainsi que les instructions de suivi, à l'adresse e-mail fournie dans votre commande. Si vous ne trouvez pas cet e-mail dans votre boîte de réception, veuillez vérifier la section spam.<br><br>Si après 7 jours ouvrables vous n'avez toujours pas reçu votre commande, veuillez utiliser votre numéro de suivi sur le site DHL. Si vous n'avez toujours pas de nouvelles de nous après 10 jours, <strong>CLIQUEZ ICI </strong>et contactez-nous et nous ferons tout notre possible pour vous aider :)</p>","section":{"id":34005890568466,"url":"https://bjornborg.zendesk.com/api/v2/help_center/fr-fr/sections/34005890568466.json","name":"Articles populaires","locale":"fr-fr","sorting":"manual","html_url":"https://bjornborg.zendesk.com/hc/fr-fr/sections/34005890568466-Articles-populaires","outdated":false,"position":0,"created_at":"2026-03-13T13:42:51Z","updated_at":"2026-07-11T07:33:34Z","category_id":34005768850322,"description":null,"source_locale":"en-us","theme_template":"section_page","parent_section_id":null,"category":{"id":34005768850322,"url":"https://bjornborg.zendesk.com/api/v2/help_center/fr-fr/categories/34005768850322.json","name":"Articles populaires","locale":"fr-fr","html_url":"https://bjornborg.zendesk.com/hc/fr-fr/categories/34005768850322-Articles-populaires","outdated":false,"position":0,"created_at":"2026-03-13T13:40:07Z","updated_at":"2026-07-11T07:33:34Z","description":"","source_locale":"en-us"}},"position":6},{"id":34009585236114,"label":"Avez-vous un numéro de téléphone?","body":"<p>L’équipe du service client de Björn Borg gère tout par e-mail. Notre objectif est de répondre à tous les e-mails dans un délai de deux jours ouvrables (de 9 h à 16 h CET).<br><br>Pour toute demande concernant votre achat en cours avec Björn Borg.com, veuillez envoyer votre email via notre widget dans le coin \"Aide ?\" ou dans le formulaire ci-dessous.</p>","section":{"id":34005890568466,"url":"https://bjornborg.zendesk.com/api/v2/help_center/fr-fr/sections/34005890568466.json","name":"Articles populaires","locale":"fr-fr","sorting":"manual","html_url":"https://bjornborg.zendesk.com/hc/fr-fr/sections/34005890568466-Articles-populaires","outdated":false,"position":0,"created_at":"2026-03-13T13:42:51Z","updated_at":"2026-07-11T07:33:34Z","category_id":34005768850322,"description":null,"source_locale":"en-us","theme_template":"section_page","parent_section_id":null,"category":{"id":34005768850322,"url":"https://bjornborg.zendesk.com/api/v2/help_center/fr-fr/categories/34005768850322.json","name":"Articles populaires","locale":"fr-fr","html_url":"https://bjornborg.zendesk.com/hc/fr-fr/categories/34005768850322-Articles-populaires","outdated":false,"position":0,"created_at":"2026-03-13T13:40:07Z","updated_at":"2026-07-11T07:33:34Z","description":"","source_locale":"en-us"}},"position":8},{"id":34009426003730,"label":"Un produit est manquant lors de la réception de ma commande.","body":"<p>Veuillez <a href=\"https://www.bjornborg.com/customer-service/#form\"><strong>prendre contact avec nous</strong></a><strong> </strong>pour que nous vous aidions à résoudre le problème.</p><p>N’oubliez pas de saisir votre numéro de commande pour un traitement rapide et efficace de votre dossier.</p>","section":{"id":34005890568466,"url":"https://bjornborg.zendesk.com/api/v2/help_center/fr-fr/sections/34005890568466.json","name":"Articles populaires","locale":"fr-fr","sorting":"manual","html_url":"https://bjornborg.zendesk.com/hc/fr-fr/sections/34005890568466-Articles-populaires","outdated":false,"position":0,"created_at":"2026-03-13T13:42:51Z","updated_at":"2026-07-11T07:33:34Z","category_id":34005768850322,"description":null,"source_locale":"en-us","theme_template":"section_page","parent_section_id":null,"category":{"id":34005768850322,"url":"https://bjornborg.zendesk.com/api/v2/help_center/fr-fr/categories/34005768850322.json","name":"Articles populaires","locale":"fr-fr","html_url":"https://bjornborg.zendesk.com/hc/fr-fr/categories/34005768850322-Articles-populaires","outdated":false,"position":0,"created_at":"2026-03-13T13:40:07Z","updated_at":"2026-07-11T07:33:34Z","description":"","source_locale":"en-us"}},"position":9},{"id":34428841883282,"label":"Je n’ai pas encore reçu mon remboursement pour mon retour.","body":"<p data-start=\"1281\" data-end=\"1435\"><strong data-start=\"1281\" data-end=\"1299\">Remboursements</strong><br>Les remboursements sont effectués après réception et inspection du retour (2 à 4 semaines). Le mode de paiement initial sera utilisé.<br><br><strong data-start=\"1437\" data-end=\"1472\">Si vous avez payé avec Klarna :</strong><br>Si votre facture arrive à échéance avant le traitement de votre retour, veuillez la payer ou la prolonger via Klarna. Si vous avez déjà payé, Klarna vous remboursera une fois le retour approuvé.</p>","section":{"id":34005890568466,"url":"https://bjornborg.zendesk.com/api/v2/help_center/fr-fr/sections/34005890568466.json","name":"Articles populaires","locale":"fr-fr","sorting":"manual","html_url":"https://bjornborg.zendesk.com/hc/fr-fr/sections/34005890568466-Articles-populaires","outdated":false,"position":0,"created_at":"2026-03-13T13:42:51Z","updated_at":"2026-07-11T07:33:34Z","category_id":34005768850322,"description":null,"source_locale":"en-us","theme_template":"section_page","parent_section_id":null,"category":{"id":34005768850322,"url":"https://bjornborg.zendesk.com/api/v2/help_center/fr-fr/categories/34005768850322.json","name":"Articles populaires","locale":"fr-fr","html_url":"https://bjornborg.zendesk.com/hc/fr-fr/categories/34005768850322-Articles-populaires","outdated":false,"position":0,"created_at":"2026-03-13T13:40:07Z","updated_at":"2026-07-11T07:33:34Z","description":"","source_locale":"en-us"}},"position":4},{"id":34009884146578,"label":"Je n’ai pas reçu de confirmation de ma commande.","body":"<p><strong>Vous devriez recevoir une confirmation de commande en quelques minutes.</strong> Si cet e-mail ne vous parvient pas, veuillez consulter la section courrier indésirable de votre boîte de réception.<br><br>Le fait que vous n’ayez pas reçu de confirmation de votre commande ne signifie pas que votre commande n’a pas été traitée. Nous vous recommandons donc de contacter notre service client avant de passer à nouveau votre commande sur notre site Web. <a href=\"https://www.bjornborg.com/kundtjanst/#form\"><strong>CLIQUEZ ICI</strong></a> pour nous contacter!</p>","section":{"id":34005890568466,"url":"https://bjornborg.zendesk.com/api/v2/help_center/fr-fr/sections/34005890568466.json","name":"Articles populaires","locale":"fr-fr","sorting":"manual","html_url":"https://bjornborg.zendesk.com/hc/fr-fr/sections/34005890568466-Articles-populaires","outdated":false,"position":0,"created_at":"2026-03-13T13:42:51Z","updated_at":"2026-07-11T07:33:34Z","category_id":34005768850322,"description":null,"source_locale":"en-us","theme_template":"section_page","parent_section_id":null,"category":{"id":34005768850322,"url":"https://bjornborg.zendesk.com/api/v2/help_center/fr-fr/categories/34005768850322.json","name":"Articles populaires","locale":"fr-fr","html_url":"https://bjornborg.zendesk.com/hc/fr-fr/categories/34005768850322-Articles-populaires","outdated":false,"position":0,"created_at":"2026-03-13T13:40:07Z","updated_at":"2026-07-11T07:33:34Z","description":"","source_locale":"en-us"}},"position":3},{"id":34008391217298,"label":"Annuler ou modifier une commande","body":"<p>Une fois la commande passée, elle est traitée immédiatement afin que vous puissiez recevoir votre colis le plus rapidement possible. Par conséquent, nous n’avons malheureusement aucune possibilité d’annuler, d’ajouter ou de modifier quoi que ce soit dans votre commande.</p>","section":{"id":34005890568466,"url":"https://bjornborg.zendesk.com/api/v2/help_center/fr-fr/sections/34005890568466.json","name":"Articles populaires","locale":"fr-fr","sorting":"manual","html_url":"https://bjornborg.zendesk.com/hc/fr-fr/sections/34005890568466-Articles-populaires","outdated":false,"position":0,"created_at":"2026-03-13T13:42:51Z","updated_at":"2026-07-11T07:33:34Z","category_id":34005768850322,"description":null,"source_locale":"en-us","theme_template":"section_page","parent_section_id":null,"category":{"id":34005768850322,"url":"https://bjornborg.zendesk.com/api/v2/help_center/fr-fr/categories/34005768850322.json","name":"Articles populaires","locale":"fr-fr","html_url":"https://bjornborg.zendesk.com/hc/fr-fr/categories/34005768850322-Articles-populaires","outdated":false,"position":0,"created_at":"2026-03-13T13:40:07Z","updated_at":"2026-07-11T07:33:34Z","description":"","source_locale":"en-us"}},"position":10},{"id":34006443949842,"label":"Je n’ai pas reçu de confirmation de ma commande.","body":"<p data-start=\"932\" data-end=\"1058\"><strong>Vous devriez recevoir une confirmation de commande dans quelques minutes.</strong> Si ce n’est pas le cas, vérifiez votre dossier spam.<br><br>Même si vous ne l’avez pas reçue, votre commande peut quand même avoir été traitée. Veuillez contacter le service client avant de passer une nouvelle commande. <a href=\"https://www.bjornborg.com/fr/customer-service/#form\"><strong data-start=\"1220\" data-end=\"1237\">[CLIQUEZ ICI]</strong></a></p>","section":{"id":34005890568466,"url":"https://bjornborg.zendesk.com/api/v2/help_center/fr-fr/sections/34005890568466.json","name":"Articles populaires","locale":"fr-fr","sorting":"manual","html_url":"https://bjornborg.zendesk.com/hc/fr-fr/sections/34005890568466-Articles-populaires","outdated":false,"position":0,"created_at":"2026-03-13T13:42:51Z","updated_at":"2026-07-11T07:33:34Z","category_id":34005768850322,"description":null,"source_locale":"en-us","theme_template":"section_page","parent_section_id":null,"category":{"id":34005768850322,"url":"https://bjornborg.zendesk.com/api/v2/help_center/fr-fr/categories/34005768850322.json","name":"Articles populaires","locale":"fr-fr","html_url":"https://bjornborg.zendesk.com/hc/fr-fr/categories/34005768850322-Articles-populaires","outdated":false,"position":0,"created_at":"2026-03-13T13:40:07Z","updated_at":"2026-07-11T07:33:34Z","description":"","source_locale":"en-us"}},"position":13},{"id":34800052025362,"label":"Je n'ai pas de réponse de votre part.","body":"<p>Nous répondons toujours à nos clients dans un délai de 2 jours ouvrables. Si vous n'avez pas reçu de réponse de notre part, veuillez également vérifier votre spam alt. envoyez-nous un nouvel email.<br><br></p>\n<p>Nous sommes fermés les jours fériés.</p>","section":{"id":34005890568466,"url":"https://bjornborg.zendesk.com/api/v2/help_center/fr-fr/sections/34005890568466.json","name":"Articles populaires","locale":"fr-fr","sorting":"manual","html_url":"https://bjornborg.zendesk.com/hc/fr-fr/sections/34005890568466-Articles-populaires","outdated":false,"position":0,"created_at":"2026-03-13T13:42:51Z","updated_at":"2026-07-11T07:33:34Z","category_id":34005768850322,"description":null,"source_locale":"en-us","theme_template":"section_page","parent_section_id":null,"category":{"id":34005768850322,"url":"https://bjornborg.zendesk.com/api/v2/help_center/fr-fr/categories/34005768850322.json","name":"Articles populaires","locale":"fr-fr","html_url":"https://bjornborg.zendesk.com/hc/fr-fr/categories/34005768850322-Articles-populaires","outdated":false,"position":0,"created_at":"2026-03-13T13:40:07Z","updated_at":"2026-07-11T07:33:34Z","description":"","source_locale":"en-us"}},"position":7},{"id":34831744254994,"label":"Que faire si je n’ai pas reçu ma commande?","body":"<p data-start=\"2890\" data-end=\"3126\"><strong data-start=\"2890\" data-end=\"3022\">Si vous n’avez pas reçu votre commande après 10 jours ouvrables à compter de l’expédition, veuillez vérifier le numéro de suivi.</strong><br>S’il n’y a pas de mise à jour du suivi dans les 10 jours, veuillez nous contacter <a href=\"https://www.bjornborg.com/fr/customer-service/#form\"><strong data-start=\"3107\" data-end=\"3123\">Cliquez ici.</strong></a></p><p data-start=\"3128\" data-end=\"3477\">Les commandes qui nous sont retournées en raison d’une adresse incorrecte ou incomplète, ou pour toute autre raison, et qui ne sont pas récupérées au point de retrait, ne seront pas renvoyées. Vous serez remboursé dès que la commande sera de retour dans notre entrepôt en Suède. Veuillez noter que les frais de livraison ne sont pas remboursables.</p><p data-start=\"3479\" data-end=\"3580\">Nous vous recommandons de passer une nouvelle commande en vous assurant que l’adresse est correcte.</p>","section":{"id":34005890568466,"url":"https://bjornborg.zendesk.com/api/v2/help_center/fr-fr/sections/34005890568466.json","name":"Articles populaires","locale":"fr-fr","sorting":"manual","html_url":"https://bjornborg.zendesk.com/hc/fr-fr/sections/34005890568466-Articles-populaires","outdated":false,"position":0,"created_at":"2026-03-13T13:42:51Z","updated_at":"2026-07-11T07:33:34Z","category_id":34005768850322,"description":null,"source_locale":"en-us","theme_template":"section_page","parent_section_id":null,"category":{"id":34005768850322,"url":"https://bjornborg.zendesk.com/api/v2/help_center/fr-fr/categories/34005768850322.json","name":"Articles populaires","locale":"fr-fr","html_url":"https://bjornborg.zendesk.com/hc/fr-fr/categories/34005768850322-Articles-populaires","outdated":false,"position":0,"created_at":"2026-03-13T13:40:07Z","updated_at":"2026-07-11T07:33:34Z","description":"","source_locale":"en-us"}},"position":2},{"id":7522680410386,"label":"Mon abonnement a-t-il abouti ?","body":"<div data-pm-slice=\"1 1 []\" data-en-clipboard=\"true\">When you have created your subscription, you will be charged 0EUR. As soon as your order has been sent from our warehouse, you will receive an order confirmation email.</div>\n<div>If you have any further questions please contact us at customerservice@bjornborg.com.</div>","section":{"id":7522320187026,"url":"https://bjornborg.zendesk.com/api/v2/help_center/fr-fr/sections/7522320187026.json","name":"Abonnement","locale":"fr-fr","sorting":"manual","html_url":"https://bjornborg.zendesk.com/hc/fr-fr/sections/7522320187026-Abonnement","outdated":false,"position":0,"created_at":"2022-09-07T13:24:24Z","updated_at":"2026-06-11T09:23:07Z","category_id":7522237880722,"description":null,"source_locale":"en-us","theme_template":"section_page","parent_section_id":null,"category":{"id":7522237880722,"url":"https://bjornborg.zendesk.com/api/v2/help_center/fr-fr/categories/7522237880722.json","name":"Abonnement","locale":"fr-fr","html_url":"https://bjornborg.zendesk.com/hc/fr-fr/categories/7522237880722-Abonnement","outdated":false,"position":11,"created_at":"2022-09-07T13:21:31Z","updated_at":"2026-06-11T09:23:07Z","description":"","source_locale":"en-us"}},"position":0},{"id":7522677712018,"label":"À quelle fréquence vais-je recevoir les boxers ?","body":"<div data-pm-slice=\"1 1 []\" data-en-clipboard=\"true\">You can choose to receive your boxers every month, every two months or every three months.</div>","section":{"id":7522320187026,"url":"https://bjornborg.zendesk.com/api/v2/help_center/fr-fr/sections/7522320187026.json","name":"Abonnement","locale":"fr-fr","sorting":"manual","html_url":"https://bjornborg.zendesk.com/hc/fr-fr/sections/7522320187026-Abonnement","outdated":false,"position":0,"created_at":"2022-09-07T13:24:24Z","updated_at":"2026-06-11T09:23:07Z","category_id":7522237880722,"description":null,"source_locale":"en-us","theme_template":"section_page","parent_section_id":null,"category":{"id":7522237880722,"url":"https://bjornborg.zendesk.com/api/v2/help_center/fr-fr/categories/7522237880722.json","name":"Abonnement","locale":"fr-fr","html_url":"https://bjornborg.zendesk.com/hc/fr-fr/categories/7522237880722-Abonnement","outdated":false,"position":11,"created_at":"2022-09-07T13:21:31Z","updated_at":"2026-06-11T09:23:07Z","description":"","source_locale":"en-us"}},"position":0},{"id":7522653840402,"label":"Pourquoi devrais-je souscrire un abonnement ?","body":"<div data-pm-slice=\"1 1 []\" data-en-clipboard=\"true\">Sign up for our boxers subscription &amp; save up to 30%. With us, it's easy and convenient to sign up an subscription on our boxers. You can receive delivery every month, every two months, or every three months. Choose the option that suits you best.</div>\n<div>Your package contains 2 packs of boxers, choose between black and patterned boxers. Both options are Premium Cotton Stretch boxers, which is a favorite with flexible stretch and a perfect fit.</div>\n<div> </div>\n<div>Get started quickly, you just need to choose the size, product and how often you want to receive the boxers. Then you're up and running. A shipping cost of 4EUR is added.</div>\n<div>The subscription has no binding period, you can cancel your subscription at any time by sending an email to customerservice@bjornborg.com.</div>","section":{"id":7522320187026,"url":"https://bjornborg.zendesk.com/api/v2/help_center/fr-fr/sections/7522320187026.json","name":"Abonnement","locale":"fr-fr","sorting":"manual","html_url":"https://bjornborg.zendesk.com/hc/fr-fr/sections/7522320187026-Abonnement","outdated":false,"position":0,"created_at":"2022-09-07T13:24:24Z","updated_at":"2026-06-11T09:23:07Z","category_id":7522237880722,"description":null,"source_locale":"en-us","theme_template":"section_page","parent_section_id":null,"category":{"id":7522237880722,"url":"https://bjornborg.zendesk.com/api/v2/help_center/fr-fr/categories/7522237880722.json","name":"Abonnement","locale":"fr-fr","html_url":"https://bjornborg.zendesk.com/hc/fr-fr/categories/7522237880722-Abonnement","outdated":false,"position":11,"created_at":"2022-09-07T13:21:31Z","updated_at":"2026-06-11T09:23:07Z","description":"","source_locale":"en-us"}},"position":0},{"id":35396163569042,"label":"Je n’ai pas reçu de confirmation de ma commande.","body":"<p data-start=\"932\" data-end=\"1058\"><strong>Vous devriez recevoir une confirmation de commande dans quelques minutes.</strong> Si ce n’est pas le cas, vérifiez votre dossier spam.<br><br>Même si vous ne l’avez pas reçue, votre commande peut quand même avoir été traitée. Veuillez contacter le service client avant de passer une nouvelle commande. <a href=\"https://www.bjornborg.com/fr/customer-service/#form\"><strong data-start=\"1220\" data-end=\"1237\">[CLIQUEZ ICI]</strong></a></p>","section":{"id":360001882454,"url":"https://bjornborg.zendesk.com/api/v2/help_center/fr-fr/sections/360001882454.json","name":"Envoi et livraison","locale":"fr-fr","sorting":"manual","html_url":"https://bjornborg.zendesk.com/hc/fr-fr/sections/360001882454-Envoi-et-livraison","outdated":false,"position":0,"created_at":"2018-09-11T12:48:42Z","updated_at":"2026-05-12T13:16:08Z","category_id":360000842794,"description":null,"source_locale":"en-us","theme_template":"section_page","parent_section_id":null,"category":{"id":360000842794,"url":"https://bjornborg.zendesk.com/api/v2/help_center/fr-fr/categories/360000842794.json","name":"Envoi et livraison","locale":"fr-fr","html_url":"https://bjornborg.zendesk.com/hc/fr-fr/categories/360000842794-Envoi-et-livraison","outdated":false,"position":2,"created_at":"2018-09-11T12:48:22Z","updated_at":"2026-06-03T15:17:09Z","description":"","source_locale":"en-us"}},"position":1},{"id":35522001331474,"label":"Délai de livraison.","body":"<p data-start=\"1397\" data-end=\"1479\"><strong>Votre commande est expédiée sous 1 à 2 jours (1 à 3 jours après les jours fériés).</strong></p><p data-start=\"1481\" data-end=\"1604\">La livraison standard prend 3 à 10 jours ouvrés (lun–ven) après expédition depuis notre entrepôt en Suède, selon le marché.</p><p data-start=\"1606\" data-end=\"1754\">Toutes les commandes sont traçables via DHL. Vous recevrez un numéro de suivi par e-mail une fois votre commande expédiée.</p><p data-start=\"1756\" data-end=\"1874\">Les délais de livraison sont estimés et peuvent être plus longs en période de forte activité (jours fériés ou soldes).</p>","section":{"id":34005890568466,"url":"https://bjornborg.zendesk.com/api/v2/help_center/fr-fr/sections/34005890568466.json","name":"Articles populaires","locale":"fr-fr","sorting":"manual","html_url":"https://bjornborg.zendesk.com/hc/fr-fr/sections/34005890568466-Articles-populaires","outdated":false,"position":0,"created_at":"2026-03-13T13:42:51Z","updated_at":"2026-07-11T07:33:34Z","category_id":34005768850322,"description":null,"source_locale":"en-us","theme_template":"section_page","parent_section_id":null,"category":{"id":34005768850322,"url":"https://bjornborg.zendesk.com/api/v2/help_center/fr-fr/categories/34005768850322.json","name":"Articles populaires","locale":"fr-fr","html_url":"https://bjornborg.zendesk.com/hc/fr-fr/categories/34005768850322-Articles-populaires","outdated":false,"position":0,"created_at":"2026-03-13T13:40:07Z","updated_at":"2026-07-11T07:33:34Z","description":"","source_locale":"en-us"}},"position":0},{"id":34428885200530,"label":"Je n’ai pas encore reçu mon remboursement pour mon retour.","body":"<p data-start=\"1281\" data-end=\"1435\"><strong data-start=\"1281\" data-end=\"1299\">Remboursements</strong><br>Les remboursements sont effectués après réception et inspection du retour (2 à 4 semaines). Le mode de paiement initial sera utilisé.<br><br><strong data-start=\"1437\" data-end=\"1472\">Si vous avez payé avec Klarna :</strong><br>Si votre facture arrive à échéance avant le traitement de votre retour, veuillez la payer ou la prolonger via Klarna. Si vous avez déjà payé, Klarna vous remboursera une fois le retour approuvé.</p>","section":{"id":360001925973,"url":"https://bjornborg.zendesk.com/api/v2/help_center/fr-fr/sections/360001925973.json","name":"Retours","locale":"fr-fr","sorting":"manual","html_url":"https://bjornborg.zendesk.com/hc/fr-fr/sections/360001925973-Retours","outdated":false,"position":0,"created_at":"2018-09-11T12:09:45Z","updated_at":"2026-07-11T07:33:34Z","category_id":360000854733,"description":null,"source_locale":"en-us","theme_template":"section_page","parent_section_id":null,"category":{"id":360000854733,"url":"https://bjornborg.zendesk.com/api/v2/help_center/fr-fr/categories/360000854733.json","name":"Retours","locale":"fr-fr","html_url":"https://bjornborg.zendesk.com/hc/fr-fr/categories/360000854733-Retours","outdated":false,"position":5,"created_at":"2018-09-11T12:08:15Z","updated_at":"2026-07-11T07:33:34Z","description":"","source_locale":"en-us"}},"position":2},{"id":36136133006610,"label":"Pourquoi ne puis-je pas placer ce produit dans mon panier ?","body":"<p>Lorsque de nombreux clients utilisent notre site simultanément, la mise à jour des stocks peut ne pas parvenir à suivre le rythme des ventes. Nous faisons notre maximum pour offrir la meilleure expérience de vente en ligne possible pour tous nos clients, mais des retards imprévus, des ruptures de stocks, des problèmes d’exécution et de nombreux autres problèmes peuvent se produire. C’est la raison pour laquelle votre produit ne peut être placé dans votre panier</p>","section":{"id":34005890568466,"url":"https://bjornborg.zendesk.com/api/v2/help_center/fr-fr/sections/34005890568466.json","name":"Articles populaires","locale":"fr-fr","sorting":"manual","html_url":"https://bjornborg.zendesk.com/hc/fr-fr/sections/34005890568466-Articles-populaires","outdated":false,"position":0,"created_at":"2026-03-13T13:42:51Z","updated_at":"2026-07-11T07:33:34Z","category_id":34005768850322,"description":null,"source_locale":"en-us","theme_template":"section_page","parent_section_id":null,"category":{"id":34005768850322,"url":"https://bjornborg.zendesk.com/api/v2/help_center/fr-fr/categories/34005768850322.json","name":"Articles populaires","locale":"fr-fr","html_url":"https://bjornborg.zendesk.com/hc/fr-fr/categories/34005768850322-Articles-populaires","outdated":false,"position":0,"created_at":"2026-03-13T13:40:07Z","updated_at":"2026-07-11T07:33:34Z","description":"","source_locale":"en-us"}},"position":0},{"id":36136073718674,"label":"Quand vais-je recevoir ma commande soldée ?","body":"<p><strong>Pendant le Black Friday : </strong>les délais de livraison peuvent être plus longs en raison du grand nombre de clients satisfaits.<strong><br></strong></p>\n<p> </p>\n<p><strong>Pendant d'autres périodes de soldes, des retards inattendus,</strong> des ruptures de stock et divers autres problèmes indépendants de notre volonté peuvent survenir, nous faisons tout notre possible pour éviter cela. Plus d’informations sur nos politiques dans la boutique en ligne peuvent être trouvées dans nos Conditions.</p>","section":{"id":34005890568466,"url":"https://bjornborg.zendesk.com/api/v2/help_center/fr-fr/sections/34005890568466.json","name":"Articles populaires","locale":"fr-fr","sorting":"manual","html_url":"https://bjornborg.zendesk.com/hc/fr-fr/sections/34005890568466-Articles-populaires","outdated":false,"position":0,"created_at":"2026-03-13T13:42:51Z","updated_at":"2026-07-11T07:33:34Z","category_id":34005768850322,"description":null,"source_locale":"en-us","theme_template":"section_page","parent_section_id":null,"category":{"id":34005768850322,"url":"https://bjornborg.zendesk.com/api/v2/help_center/fr-fr/categories/34005768850322.json","name":"Articles populaires","locale":"fr-fr","html_url":"https://bjornborg.zendesk.com/hc/fr-fr/categories/34005768850322-Articles-populaires","outdated":false,"position":0,"created_at":"2026-03-13T13:40:07Z","updated_at":"2026-07-11T07:33:34Z","description":"","source_locale":"en-us"}},"position":0},{"id":36136009980434,"label":"J’ai passé ma commande juste avant le début d’une promotion. 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Ce droit est prévu par la législation européenne sur la protection des consommateurs. Une fois votre demande de rétractation soumise, vous recevrez des instructions pour retourner les produits et obtenir votre remboursement.<span aria-hidden=\"true\"></span></p>","section":{"id":360001925973,"url":"https://bjornborg.zendesk.com/api/v2/help_center/fr-fr/sections/360001925973.json","name":"Retours","locale":"fr-fr","sorting":"manual","html_url":"https://bjornborg.zendesk.com/hc/fr-fr/sections/360001925973-Retours","outdated":false,"position":0,"created_at":"2018-09-11T12:09:45Z","updated_at":"2026-07-11T07:33:34Z","category_id":360000854733,"description":null,"source_locale":"en-us","theme_template":"section_page","parent_section_id":null,"category":{"id":360000854733,"url":"https://bjornborg.zendesk.com/api/v2/help_center/fr-fr/categories/360000854733.json","name":"Retours","locale":"fr-fr","html_url":"https://bjornborg.zendesk.com/hc/fr-fr/categories/360000854733-Retours","outdated":false,"position":5,"created_at":"2018-09-11T12:08:15Z","updated_at":"2026-07-11T07:33:34Z","description":"","source_locale":"en-us"}},"position":0},{"id":37142881169042,"label":"Qu'est-ce que le droit de rétractation ?","body":"<p data-start=\"1013\" data-end=\"1407\">Le droit de rétractation vous permet d'annuler votre achat en ligne dans un délai de 14 jours à compter de la réception de votre commande, sans avoir à fournir de motif. 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Ultra légère, leur matière haute performance vous garde au sec, et vous permet d’en rajouter. Pas parce que vous le devez, mais parce que vous le pouvez.</p>","section":{"id":360001882574,"url":"https://bjornborg.zendesk.com/api/v2/help_center/fr-fr/sections/360001882574.json","name":"Produits","locale":"fr-fr","sorting":"manual","html_url":"https://bjornborg.zendesk.com/hc/fr-fr/sections/360001882574-Produits","outdated":false,"position":0,"created_at":"2018-09-11T13:01:41Z","updated_at":"2026-05-07T12:39:35Z","category_id":360000854933,"description":null,"source_locale":"en-us","theme_template":"section_page","parent_section_id":null,"category":{"id":360000854933,"url":"https://bjornborg.zendesk.com/api/v2/help_center/fr-fr/categories/360000854933.json","name":"Produits","locale":"fr-fr","html_url":"https://bjornborg.zendesk.com/hc/fr-fr/categories/360000854933-Produits","outdated":false,"position":13,"created_at":"2018-09-11T13:01:29Z","updated_at":"2026-06-03T15:17:09Z","description":"","source_locale":"en-us"}},"position":0},{"id":4415065942930,"label":"Mon code promotionnel ne fonctionne pas.","body":"<p><strong>Si votre code promotionnel ne fonctionne pas,</strong> c’est peut-être parce qu’il entre en conflit avec une autre réduction.</p>\n<p>Si vous avez des questions, n’hésitez pas à contacter notre service client.</p>\n<p> </p>","section":{"id":4415075728530,"url":"https://bjornborg.zendesk.com/api/v2/help_center/fr-fr/sections/4415075728530.json","name":"Promotions","locale":"fr-fr","sorting":"manual","html_url":"https://bjornborg.zendesk.com/hc/fr-fr/sections/4415075728530-Promotions","outdated":false,"position":0,"created_at":"2022-01-12T08:43:01Z","updated_at":"2025-12-10T15:14:11Z","category_id":4415071764242,"description":null,"source_locale":"en-us","theme_template":"section_page","parent_section_id":null,"category":{"id":4415071764242,"url":"https://bjornborg.zendesk.com/api/v2/help_center/fr-fr/categories/4415071764242.json","name":"Promotions","locale":"fr-fr","html_url":"https://bjornborg.zendesk.com/hc/fr-fr/categories/4415071764242-Promotions","outdated":false,"position":12,"created_at":"2022-01-12T08:42:09Z","updated_at":"2026-06-03T15:17:09Z","description":"","source_locale":"en-us"}},"position":0},{"id":4408205889810,"label":"Quelle est la différence entre un Organic/Premium cotton stretch boxer et un Essential-Boxer?","body":"<p><strong>Les boxers Organic/Premium Cotton Stretch sont fabriqués en coton pesant 190g/m2.</strong></p><p>Nos boxers Cotton Stretch sont toujours en packs de 12, 10, 7, 5 et 3 en coton pesant 170g / m2. Cela signifie que le toucher et l'élasticité des produits Basic peuvent être perçus différemment, principalement si vous êtes habitué aux autres avec une qualité légèrement plus épaisse.</p>","section":{"id":360001882574,"url":"https://bjornborg.zendesk.com/api/v2/help_center/fr-fr/sections/360001882574.json","name":"Produits","locale":"fr-fr","sorting":"manual","html_url":"https://bjornborg.zendesk.com/hc/fr-fr/sections/360001882574-Produits","outdated":false,"position":0,"created_at":"2018-09-11T13:01:41Z","updated_at":"2026-05-07T12:39:35Z","category_id":360000854933,"description":null,"source_locale":"en-us","theme_template":"section_page","parent_section_id":null,"category":{"id":360000854933,"url":"https://bjornborg.zendesk.com/api/v2/help_center/fr-fr/categories/360000854933.json","name":"Produits","locale":"fr-fr","html_url":"https://bjornborg.zendesk.com/hc/fr-fr/categories/360000854933-Produits","outdated":false,"position":13,"created_at":"2018-09-11T13:01:29Z","updated_at":"2026-06-03T15:17:09Z","description":"","source_locale":"en-us"}},"position":0},{"id":4407870722962,"label":"Guide de tailles pour femme.","body":"<p>Conversion des tailles :</p>\n<p>XS = 34</p>\n<p>S = 36</p>\n<p>M = 38</p>\n<p>L = 40</p>\n<p>XL = 42</p>\n<p>XXL = 44</p>","section":{"id":360001928693,"url":"https://bjornborg.zendesk.com/api/v2/help_center/fr-fr/sections/360001928693.json","name":"Guide de tailles","locale":"fr-fr","sorting":"manual","html_url":"https://bjornborg.zendesk.com/hc/fr-fr/sections/360001928693-Guide-de-tailles","outdated":false,"position":0,"created_at":"2018-09-11T17:44:01Z","updated_at":"2025-12-10T14:09:46Z","category_id":360000855993,"description":null,"source_locale":"en-us","theme_template":"section_page","parent_section_id":null,"category":{"id":360000855993,"url":"https://bjornborg.zendesk.com/api/v2/help_center/fr-fr/categories/360000855993.json","name":"Guide de tailles","locale":"fr-fr","html_url":"https://bjornborg.zendesk.com/hc/fr-fr/categories/360000855993-Guide-de-tailles","outdated":false,"position":8,"created_at":"2018-09-11T17:43:38Z","updated_at":"2026-06-03T15:17:09Z","description":"","source_locale":"en-us"}},"position":0},{"id":4407058947858,"label":"Avez-vous un service de discussion instantanée (chat)?","body":"<p><strong>Vous pouvez trouver notre chat si vous appuyez sur le symbole dans le coin inférieur « Aide ».</strong> Lorsque nous ne sommes pas en ligne, notre chatbot vous aidera du mieux qu'il peut.</p>\n<p>Si le chat n'apparaît pas lorsque vous avez besoin de nous, vous pouvez nous contacter par e-mail.</p>","section":{"id":360005660039,"url":"https://bjornborg.zendesk.com/api/v2/help_center/fr-fr/sections/360005660039.json","name":"Contact","locale":"fr-fr","sorting":"manual","html_url":"https://bjornborg.zendesk.com/hc/fr-fr/sections/360005660039-Contact","outdated":false,"position":0,"created_at":"2021-04-15T08:46:46Z","updated_at":"2026-04-14T13:03:19Z","category_id":360003111259,"description":null,"source_locale":"en-us","theme_template":"section_page","parent_section_id":null,"category":{"id":360003111259,"url":"https://bjornborg.zendesk.com/api/v2/help_center/fr-fr/categories/360003111259.json","name":"Contact","locale":"fr-fr","html_url":"https://bjornborg.zendesk.com/hc/fr-fr/categories/360003111259-Contact","outdated":false,"position":9,"created_at":"2021-04-15T08:45:15Z","updated_at":"2026-06-03T15:17:09Z","description":"","source_locale":"en-us"}},"position":0},{"id":4402140704530,"label":"Pourquoi ne puis-je pas placer ce produit dans mon panier ?","body":"<p><strong>Si le produit est en rupture de stock, il ne pourra pas être ajouté au panier.</strong></p>\n<p>Lorsque de nombreux clients utilisent notre site simultanément, les mises à jour des stocks peuvent ne pas suivre le rythme des ventes. Nous faisons de notre mieux pour offrir la meilleure expérience d'achat en ligne possible à tous nos clients, mais des retards imprévus, des ruptures de stock, des problèmes d'exécution et bien d'autres problèmes peuvent survenir.</p>","section":{"id":4415065899794,"url":"https://bjornborg.zendesk.com/api/v2/help_center/fr-fr/sections/4415065899794.json","name":"Ventes","locale":"fr-fr","sorting":"manual","html_url":"https://bjornborg.zendesk.com/hc/fr-fr/sections/4415065899794-Ventes","outdated":false,"position":0,"created_at":"2022-01-12T08:42:46Z","updated_at":"2026-06-10T06:37:48Z","category_id":4415065896722,"description":null,"source_locale":"en-us","theme_template":"section_page","parent_section_id":null,"category":{"id":4415065896722,"url":"https://bjornborg.zendesk.com/api/v2/help_center/fr-fr/categories/4415065896722.json","name":"Ventes","locale":"fr-fr","html_url":"https://bjornborg.zendesk.com/hc/fr-fr/categories/4415065896722-Ventes","outdated":false,"position":1,"created_at":"2022-01-12T08:42:20Z","updated_at":"2026-06-10T06:37:48Z","description":"","source_locale":"en-us"}},"position":0},{"id":360021073740,"label":"Je souhaite faire une réclamation concernant un produit qui n’a pas été acheté sur bjornborg.com.","body":"<p><strong>Afin que votre réclamation soit prise en charge, nous vous prions de contacter la boutique dans laquelle vous avez acheté votre article.</strong> En tant que distributeur, nous ne sommes pas habilités à gérer les échanges/à évaluer les réclamations des clients physiques. Les réclamations de ce type doivent être prises en charge par le point de vente d’origine. Merci donc de contacter votre boutique, qui sera en mesure de vous aider. Nous vous recommandons de vous rendre directement dans la boutique ou de la contacter par e-mail.</p>","section":{"id":360001926253,"url":"https://bjornborg.zendesk.com/api/v2/help_center/fr-fr/sections/360001926253.json","name":"Réclamations","locale":"fr-fr","sorting":"manual","html_url":"https://bjornborg.zendesk.com/hc/fr-fr/sections/360001926253-R%C3%A9clamations","outdated":false,"position":0,"created_at":"2018-09-11T12:59:35Z","updated_at":"2026-05-13T12:57:51Z","category_id":360000854893,"description":null,"source_locale":"en-us","theme_template":"section_page","parent_section_id":null,"category":{"id":360000854893,"url":"https://bjornborg.zendesk.com/api/v2/help_center/fr-fr/categories/360000854893.json","name":"Réclamations","locale":"fr-fr","html_url":"https://bjornborg.zendesk.com/hc/fr-fr/categories/360000854893-R%C3%A9clamations","outdated":false,"position":6,"created_at":"2018-09-11T12:59:17Z","updated_at":"2026-06-03T15:17:09Z","description":"","source_locale":"en-us"}},"position":0},{"id":360021095459,"label":"Est-il possible d’acheter des boxers individuellement?","body":"<p><strong>Nos boxers ne sont vendus que sous la forme présentée sur le site.</strong> Il n’est donc pas possible d’acheter un modèle à coloris ou imprimé spécifique seul si le produit en question n’est pas disponible à l’unité.</p>","section":{"id":360001882574,"url":"https://bjornborg.zendesk.com/api/v2/help_center/fr-fr/sections/360001882574.json","name":"Produits","locale":"fr-fr","sorting":"manual","html_url":"https://bjornborg.zendesk.com/hc/fr-fr/sections/360001882574-Produits","outdated":false,"position":0,"created_at":"2018-09-11T13:01:41Z","updated_at":"2026-05-07T12:39:35Z","category_id":360000854933,"description":null,"source_locale":"en-us","theme_template":"section_page","parent_section_id":null,"category":{"id":360000854933,"url":"https://bjornborg.zendesk.com/api/v2/help_center/fr-fr/categories/360000854933.json","name":"Produits","locale":"fr-fr","html_url":"https://bjornborg.zendesk.com/hc/fr-fr/categories/360000854933-Produits","outdated":false,"position":13,"created_at":"2018-09-11T13:01:29Z","updated_at":"2026-06-03T15:17:09Z","description":"","source_locale":"en-us"}},"position":0},{"id":360021091039,"label":"Avez-vous un numéro de téléphone?","body":"<p>L’équipe du service client de Björn Borg gère tout par e-mail. Notre objectif est de répondre à tous les e-mails dans un délai de deux jours ouvrables (de 9 h à 16 h CET).<br><br>Pour toute demande concernant votre achat en cours avec Björn Borg.com, veuillez envoyer votre email via notre widget dans le coin \"Aide ?\" ou dans le formulaire ci-dessous.</p>","section":{"id":360005660039,"url":"https://bjornborg.zendesk.com/api/v2/help_center/fr-fr/sections/360005660039.json","name":"Contact","locale":"fr-fr","sorting":"manual","html_url":"https://bjornborg.zendesk.com/hc/fr-fr/sections/360005660039-Contact","outdated":false,"position":0,"created_at":"2021-04-15T08:46:46Z","updated_at":"2026-04-14T13:03:19Z","category_id":360003111259,"description":null,"source_locale":"en-us","theme_template":"section_page","parent_section_id":null,"category":{"id":360003111259,"url":"https://bjornborg.zendesk.com/api/v2/help_center/fr-fr/categories/360003111259.json","name":"Contact","locale":"fr-fr","html_url":"https://bjornborg.zendesk.com/hc/fr-fr/categories/360003111259-Contact","outdated":false,"position":9,"created_at":"2021-04-15T08:45:15Z","updated_at":"2026-06-03T15:17:09Z","description":"","source_locale":"en-us"}},"position":0},{"id":360021090999,"label":"Comment vous contacter?","body":"<p><strong>Envoyez-nous une demande via le formulaire en bas de cette page</strong>, ou appuyez sur le petit symbole \"Aide\" dans le coin inférieur.</p>\n<p>Notre objectif est de répondre à tous les e-mails dans un délai de deux jours ouvrables.</p>\n<p><br>Nous sommes à votre service :<br>du lundi au vendredi, de 9 h à 16 h (CET)<br>Samedi, dimanche et jours fériés suédois : nous sommes fermés.</p>","section":{"id":360005660039,"url":"https://bjornborg.zendesk.com/api/v2/help_center/fr-fr/sections/360005660039.json","name":"Contact","locale":"fr-fr","sorting":"manual","html_url":"https://bjornborg.zendesk.com/hc/fr-fr/sections/360005660039-Contact","outdated":false,"position":0,"created_at":"2021-04-15T08:46:46Z","updated_at":"2026-04-14T13:03:19Z","category_id":360003111259,"description":null,"source_locale":"en-us","theme_template":"section_page","parent_section_id":null,"category":{"id":360003111259,"url":"https://bjornborg.zendesk.com/api/v2/help_center/fr-fr/categories/360003111259.json","name":"Contact","locale":"fr-fr","html_url":"https://bjornborg.zendesk.com/hc/fr-fr/categories/360003111259-Contact","outdated":false,"position":9,"created_at":"2021-04-15T08:45:15Z","updated_at":"2026-06-03T15:17:09Z","description":"","source_locale":"en-us"}},"position":0},{"id":360021090899,"label":"Pourquoi choisir les produits Björn Borg?","body":"<p><strong>Nous créons des vêtements de sport conçus pour donner un look actif et attractif.</strong> Et grâce à notre dévouement en faveur de la performance, à nos coupes de qualité et à nos designs de pointe, nous parvenons toujours à tenir nos promesses.</p>","section":{"id":360001882574,"url":"https://bjornborg.zendesk.com/api/v2/help_center/fr-fr/sections/360001882574.json","name":"Produits","locale":"fr-fr","sorting":"manual","html_url":"https://bjornborg.zendesk.com/hc/fr-fr/sections/360001882574-Produits","outdated":false,"position":0,"created_at":"2018-09-11T13:01:41Z","updated_at":"2026-05-07T12:39:35Z","category_id":360000854933,"description":null,"source_locale":"en-us","theme_template":"section_page","parent_section_id":null,"category":{"id":360000854933,"url":"https://bjornborg.zendesk.com/api/v2/help_center/fr-fr/categories/360000854933.json","name":"Produits","locale":"fr-fr","html_url":"https://bjornborg.zendesk.com/hc/fr-fr/categories/360000854933-Produits","outdated":false,"position":13,"created_at":"2018-09-11T13:01:29Z","updated_at":"2026-06-03T15:17:09Z","description":"","source_locale":"en-us"}},"position":0},{"id":360021067780,"label":"Quand vais-je recevoir ma commande soldée ?","body":"<p><strong>Pendant le Black Friday : </strong>les délais de livraison peuvent être plus longs en raison du grand nombre de clients satisfaits.<strong><br></strong></p>\n<p> </p>\n<p><strong>Pendant d'autres périodes de soldes, des retards inattendus,</strong> des ruptures de stock et divers autres problèmes indépendants de notre volonté peuvent survenir, nous faisons tout notre possible pour éviter cela. Plus d’informations sur nos politiques dans la boutique en ligne peuvent être trouvées dans nos Conditions.</p>","section":{"id":4415065899794,"url":"https://bjornborg.zendesk.com/api/v2/help_center/fr-fr/sections/4415065899794.json","name":"Ventes","locale":"fr-fr","sorting":"manual","html_url":"https://bjornborg.zendesk.com/hc/fr-fr/sections/4415065899794-Ventes","outdated":false,"position":0,"created_at":"2022-01-12T08:42:46Z","updated_at":"2026-06-10T06:37:48Z","category_id":4415065896722,"description":null,"source_locale":"en-us","theme_template":"section_page","parent_section_id":null,"category":{"id":4415065896722,"url":"https://bjornborg.zendesk.com/api/v2/help_center/fr-fr/categories/4415065896722.json","name":"Ventes","locale":"fr-fr","html_url":"https://bjornborg.zendesk.com/hc/fr-fr/categories/4415065896722-Ventes","outdated":false,"position":1,"created_at":"2022-01-12T08:42:20Z","updated_at":"2026-06-10T06:37:48Z","description":"","source_locale":"en-us"}},"position":0},{"id":360021090559,"label":"Vos tailles suivent-elles les standards européens ou américains?","body":"<p><strong>Nos tailles suivent les standards européens. </strong></p>","section":{"id":360001928693,"url":"https://bjornborg.zendesk.com/api/v2/help_center/fr-fr/sections/360001928693.json","name":"Guide de tailles","locale":"fr-fr","sorting":"manual","html_url":"https://bjornborg.zendesk.com/hc/fr-fr/sections/360001928693-Guide-de-tailles","outdated":false,"position":0,"created_at":"2018-09-11T17:44:01Z","updated_at":"2025-12-10T14:09:46Z","category_id":360000855993,"description":null,"source_locale":"en-us","theme_template":"section_page","parent_section_id":null,"category":{"id":360000855993,"url":"https://bjornborg.zendesk.com/api/v2/help_center/fr-fr/categories/360000855993.json","name":"Guide de tailles","locale":"fr-fr","html_url":"https://bjornborg.zendesk.com/hc/fr-fr/categories/360000855993-Guide-de-tailles","outdated":false,"position":8,"created_at":"2018-09-11T17:43:38Z","updated_at":"2026-06-03T15:17:09Z","description":"","source_locale":"en-us"}},"position":0},{"id":360021059899,"label":"Où est ma commande?","body":"<p><strong>Les colis envoyés via DHL ont des numéros de suivi, ce qui signifie qu'ils peuvent être suivis directement sur le site Web de DHL.</strong> Si votre commande a été expédiée depuis notre entrepôt en Suède, vous devriez avoir reçu une confirmation de livraison indiquant votre numéro de suivi, ainsi que les instructions de suivi, à l'adresse e-mail fournie dans votre commande. Si vous ne trouvez pas cet e-mail dans votre boîte de réception, veuillez vérifier la section spam.<br><br>Si après 7 jours ouvrables vous n'avez toujours pas reçu votre commande, veuillez utiliser votre numéro de suivi sur le site DHL. Si vous n'avez toujours pas de nouvelles de nous après 10 jours, <a><strong><span class=\"wysiwyg-underline\">CLIQUEZ ICI</span></strong></a><strong><span class=\"wysiwyg-underline\"> </span></strong>et contactez-nous et nous ferons tout notre possible pour vous aider :)</p><p> </p><p> </p>","section":{"id":360001882454,"url":"https://bjornborg.zendesk.com/api/v2/help_center/fr-fr/sections/360001882454.json","name":"Envoi et livraison","locale":"fr-fr","sorting":"manual","html_url":"https://bjornborg.zendesk.com/hc/fr-fr/sections/360001882454-Envoi-et-livraison","outdated":false,"position":0,"created_at":"2018-09-11T12:48:42Z","updated_at":"2026-05-12T13:16:08Z","category_id":360000842794,"description":null,"source_locale":"en-us","theme_template":"section_page","parent_section_id":null,"category":{"id":360000842794,"url":"https://bjornborg.zendesk.com/api/v2/help_center/fr-fr/categories/360000842794.json","name":"Envoi et livraison","locale":"fr-fr","html_url":"https://bjornborg.zendesk.com/hc/fr-fr/categories/360000842794-Envoi-et-livraison","outdated":false,"position":2,"created_at":"2018-09-11T12:48:22Z","updated_at":"2026-06-03T15:17:09Z","description":"","source_locale":"en-us"}},"position":5},{"id":360009045314,"label":"Quelle taille me convient.","body":"<p><strong>Pour trouver votre taille parfaite, il vous suffit de cliquer sur un produit.</strong> <strong>Vous verrez apparaître notre guide</strong> de tailles sur la droite de l’image du produit.</p>","section":{"id":360001928693,"url":"https://bjornborg.zendesk.com/api/v2/help_center/fr-fr/sections/360001928693.json","name":"Guide de tailles","locale":"fr-fr","sorting":"manual","html_url":"https://bjornborg.zendesk.com/hc/fr-fr/sections/360001928693-Guide-de-tailles","outdated":false,"position":0,"created_at":"2018-09-11T17:44:01Z","updated_at":"2025-12-10T14:09:46Z","category_id":360000855993,"description":null,"source_locale":"en-us","theme_template":"section_page","parent_section_id":null,"category":{"id":360000855993,"url":"https://bjornborg.zendesk.com/api/v2/help_center/fr-fr/categories/360000855993.json","name":"Guide de tailles","locale":"fr-fr","html_url":"https://bjornborg.zendesk.com/hc/fr-fr/categories/360000855993-Guide-de-tailles","outdated":false,"position":8,"created_at":"2018-09-11T17:43:38Z","updated_at":"2026-06-03T15:17:09Z","description":"","source_locale":"en-us"}},"position":0},{"id":360009033394,"label":"Puis-je renvoyer un article en vue de l’échanger ?","body":"<p><strong>Nous ne pouvons pas procéder à des échanges suite à un retour à notre entrepôt.</strong> Si vous souhaitez échanger un article, veuillez passer une nouvelle commande. Malheureusement, les prix soldés ne sont pas applicables aux commandes passées en dehors des périodes promotionnelles.</p>\n<p> </p>\n<p>Veuillez noter que les promotions et les codes de réduction sont valables uniquement pour les nouvelles commandes et ne peuvent être utilisés rétroactivement. Les prix soldés sont valables uniquement sur une sélection de produits et dans la limite des stocks disponibles pendant la période promotionnelle.</p>","section":{"id":4415065899794,"url":"https://bjornborg.zendesk.com/api/v2/help_center/fr-fr/sections/4415065899794.json","name":"Ventes","locale":"fr-fr","sorting":"manual","html_url":"https://bjornborg.zendesk.com/hc/fr-fr/sections/4415065899794-Ventes","outdated":false,"position":0,"created_at":"2022-01-12T08:42:46Z","updated_at":"2026-06-10T06:37:48Z","category_id":4415065896722,"description":null,"source_locale":"en-us","theme_template":"section_page","parent_section_id":null,"category":{"id":4415065896722,"url":"https://bjornborg.zendesk.com/api/v2/help_center/fr-fr/categories/4415065896722.json","name":"Ventes","locale":"fr-fr","html_url":"https://bjornborg.zendesk.com/hc/fr-fr/categories/4415065896722-Ventes","outdated":false,"position":1,"created_at":"2022-01-12T08:42:20Z","updated_at":"2026-06-10T06:37:48Z","description":"","source_locale":"en-us"}},"position":0},{"id":360009167193,"label":"Je souhaite utiliser un code de réduction mais il ne fonctionne pas.","body":"<p>Les codes de réduction ne peuvent pas être utilisés sur des prix déjà remisés ni être combinés avec d'autres offres.</p><p> </p>","section":{"id":4415065899794,"url":"https://bjornborg.zendesk.com/api/v2/help_center/fr-fr/sections/4415065899794.json","name":"Ventes","locale":"fr-fr","sorting":"manual","html_url":"https://bjornborg.zendesk.com/hc/fr-fr/sections/4415065899794-Ventes","outdated":false,"position":0,"created_at":"2022-01-12T08:42:46Z","updated_at":"2026-06-10T06:37:48Z","category_id":4415065896722,"description":null,"source_locale":"en-us","theme_template":"section_page","parent_section_id":null,"category":{"id":4415065896722,"url":"https://bjornborg.zendesk.com/api/v2/help_center/fr-fr/categories/4415065896722.json","name":"Ventes","locale":"fr-fr","html_url":"https://bjornborg.zendesk.com/hc/fr-fr/categories/4415065896722-Ventes","outdated":false,"position":1,"created_at":"2022-01-12T08:42:20Z","updated_at":"2026-06-10T06:37:48Z","description":"","source_locale":"en-us"}},"position":0},{"id":360009167173,"label":"J’ai passé ma commande juste avant le début d’une promotion. Puis-je bénéficier des prix soldés pour ma commande?","body":"<p>Afin de rester justes et cohérents vis-à-vis de tous nos clients, nous n’offrons aucune compensation pour les produits achetés avant le début d’une promotion.</p>","section":{"id":4415065899794,"url":"https://bjornborg.zendesk.com/api/v2/help_center/fr-fr/sections/4415065899794.json","name":"Ventes","locale":"fr-fr","sorting":"manual","html_url":"https://bjornborg.zendesk.com/hc/fr-fr/sections/4415065899794-Ventes","outdated":false,"position":0,"created_at":"2022-01-12T08:42:46Z","updated_at":"2026-06-10T06:37:48Z","category_id":4415065896722,"description":null,"source_locale":"en-us","theme_template":"section_page","parent_section_id":null,"category":{"id":4415065896722,"url":"https://bjornborg.zendesk.com/api/v2/help_center/fr-fr/categories/4415065896722.json","name":"Ventes","locale":"fr-fr","html_url":"https://bjornborg.zendesk.com/hc/fr-fr/categories/4415065896722-Ventes","outdated":false,"position":1,"created_at":"2022-01-12T08:42:20Z","updated_at":"2026-06-10T06:37:48Z","description":"","source_locale":"en-us"}},"position":0},{"id":360009166873,"label":"Durabilité","body":"<p><strong>Björn Borg s’efforce de réduire son empreinte carbone</strong>, tout en garantissant de bonnes conditions de travail et en respectant les droits humains des personnes en charge de la fabrication de nos produits.<br><br>Pour une visibilité complète de nos efforts en matière de durabilité, veuillez consulter <strong><a href=\"https://www.bjornborg.com/en/sustainability/\">ce lien</a>.</strong></p>\n<p> </p>","section":{"id":360001882654,"url":"https://bjornborg.zendesk.com/api/v2/help_center/fr-fr/sections/360001882654.json","name":"Durabilité","locale":"fr-fr","sorting":"manual","html_url":"https://bjornborg.zendesk.com/hc/fr-fr/sections/360001882654-Durabilit%C3%A9","outdated":false,"position":0,"created_at":"2018-09-11T13:06:55Z","updated_at":"2026-06-11T09:20:25Z","category_id":360000854973,"description":null,"source_locale":"en-us","theme_template":"section_page","parent_section_id":null,"category":{"id":360000854973,"url":"https://bjornborg.zendesk.com/api/v2/help_center/fr-fr/categories/360000854973.json","name":"Durabilité","locale":"fr-fr","html_url":"https://bjornborg.zendesk.com/hc/fr-fr/categories/360000854973-Durabilit%C3%A9","outdated":false,"position":14,"created_at":"2018-09-11T13:06:17Z","updated_at":"2026-06-11T09:20:25Z","description":"","source_locale":"en-us"}},"position":0},{"id":360009166733,"label":"Où trouver votre guide de tailles?","body":"<p><strong>Pour trouver votre taille parfaite</strong>, il vous suffit de cliquer sur un produit. Vous verrez apparaître notre guide de tailles sur la droite de l’image du produit.</p>","section":{"id":360001882574,"url":"https://bjornborg.zendesk.com/api/v2/help_center/fr-fr/sections/360001882574.json","name":"Produits","locale":"fr-fr","sorting":"manual","html_url":"https://bjornborg.zendesk.com/hc/fr-fr/sections/360001882574-Produits","outdated":false,"position":0,"created_at":"2018-09-11T13:01:41Z","updated_at":"2026-05-07T12:39:35Z","category_id":360000854933,"description":null,"source_locale":"en-us","theme_template":"section_page","parent_section_id":null,"category":{"id":360000854933,"url":"https://bjornborg.zendesk.com/api/v2/help_center/fr-fr/categories/360000854933.json","name":"Produits","locale":"fr-fr","html_url":"https://bjornborg.zendesk.com/hc/fr-fr/categories/360000854933-Produits","outdated":false,"position":13,"created_at":"2018-09-11T13:01:29Z","updated_at":"2026-06-03T15:17:09Z","description":"","source_locale":"en-us"}},"position":0},{"id":360009166673,"label":"Comment laver mes produits Björn Borg?","body":"<p><strong>Les sous-vêtements en coton ne doivent pas être lavés à plus de 40 degrés</strong> ni séchés en machine. Nos sous-vêtements et vêtements de sport Performance ne doivent pas être lavés à plus de 30 degrés (et sans assouplissant) ni séchés en machine.</p>\n<p>Nous vous recommandons de consulter les instructions de lavage sur votre produit pour plus de détails.</p>","section":{"id":360001882574,"url":"https://bjornborg.zendesk.com/api/v2/help_center/fr-fr/sections/360001882574.json","name":"Produits","locale":"fr-fr","sorting":"manual","html_url":"https://bjornborg.zendesk.com/hc/fr-fr/sections/360001882574-Produits","outdated":false,"position":0,"created_at":"2018-09-11T13:01:41Z","updated_at":"2026-05-07T12:39:35Z","category_id":360000854933,"description":null,"source_locale":"en-us","theme_template":"section_page","parent_section_id":null,"category":{"id":360000854933,"url":"https://bjornborg.zendesk.com/api/v2/help_center/fr-fr/categories/360000854933.json","name":"Produits","locale":"fr-fr","html_url":"https://bjornborg.zendesk.com/hc/fr-fr/categories/360000854933-Produits","outdated":false,"position":13,"created_at":"2018-09-11T13:01:29Z","updated_at":"2026-06-03T15:17:09Z","description":"","source_locale":"en-us"}},"position":0},{"id":360009032394,"label":"Je souhaite faire une réclamation de produit cassé ou endommagé","body":"<p>Si votre produit est endommagé, et que vous souhaitez faire une réclamation.</p>\n<p>Rendez-vous sur <a href=\"https://www.bjornborg.com/returns\">https://www.bjornborg.com/returns</a></p>","section":{"id":360001926253,"url":"https://bjornborg.zendesk.com/api/v2/help_center/fr-fr/sections/360001926253.json","name":"Réclamations","locale":"fr-fr","sorting":"manual","html_url":"https://bjornborg.zendesk.com/hc/fr-fr/sections/360001926253-R%C3%A9clamations","outdated":false,"position":0,"created_at":"2018-09-11T12:59:35Z","updated_at":"2026-05-13T12:57:51Z","category_id":360000854893,"description":null,"source_locale":"en-us","theme_template":"section_page","parent_section_id":null,"category":{"id":360000854893,"url":"https://bjornborg.zendesk.com/api/v2/help_center/fr-fr/categories/360000854893.json","name":"Réclamations","locale":"fr-fr","html_url":"https://bjornborg.zendesk.com/hc/fr-fr/categories/360000854893-R%C3%A9clamations","outdated":false,"position":6,"created_at":"2018-09-11T12:59:17Z","updated_at":"2026-06-03T15:17:09Z","description":"","source_locale":"en-us"}},"position":0},{"id":360009031734,"label":"Quelles sont mes options de paiement?","body":"<p><strong>Nous proposons sur notre site une grande variété de méthodes de paiement parmi les plus populaires.</strong></p>\n<ul>\n<li>Paiement par carte - carte de crédit ou de débit (Visa, Mastercard)</li>\n<li>Facture Klarna - Payez comme vous le souhaitez et suivez vos achats dans l'application Klarna.</li>\n<li>Paiement direct (payez directement par virement bancaire)</li>\n<li>Paypal</li>\n</ul>\n<p>Les options de paiement disponibles au moment du paiement sont celles que nous pouvons vous proposer en nous basant sur les informations de votre commande. Ces options peuvent varier en fonction de l’adresse fournie, qui doit être la même que celle enregistrée sur votre compte. Si votre adresse est différente de celle enregistrée, seules les méthodes de paiement anticipé seront disponibles.</p>","section":{"id":360001926113,"url":"https://bjornborg.zendesk.com/api/v2/help_center/fr-fr/sections/360001926113.json","name":"Paiement","locale":"fr-fr","sorting":"manual","html_url":"https://bjornborg.zendesk.com/hc/fr-fr/sections/360001926113-Paiement","outdated":false,"position":0,"created_at":"2018-09-11T12:44:41Z","updated_at":"2025-12-10T15:05:51Z","category_id":360000842694,"description":null,"source_locale":"en-us","theme_template":"section_page","parent_section_id":null,"category":{"id":360000842694,"url":"https://bjornborg.zendesk.com/api/v2/help_center/fr-fr/categories/360000842694.json","name":"Paiement","locale":"fr-fr","html_url":"https://bjornborg.zendesk.com/hc/fr-fr/categories/360000842694-Paiement","outdated":false,"position":7,"created_at":"2018-09-11T12:43:54Z","updated_at":"2026-06-03T15:17:09Z","description":"","source_locale":"en-us"}},"position":0},{"id":360009165793,"label":"Je n’ai pas reçu de confirmation de ma commande.","body":"<p>Vous devriez recevoir une confirmation de commande en quelques minutes. Si cet e-mail ne vous parvient pas, veuillez consulter la section courrier indésirable de votre boîte de réception.</p>\n<p>Le fait que vous n’ayez pas reçu de confirmation de votre commande ne signifie pas que votre commande n’a pas été traitée. Nous vous recommandons donc de contacter notre service client avant de passer à nouveau votre commande sur notre site Web.</p>","section":{"id":360001926013,"url":"https://bjornborg.zendesk.com/api/v2/help_center/fr-fr/sections/360001926013.json","name":"Passer une commande","locale":"fr-fr","sorting":"manual","html_url":"https://bjornborg.zendesk.com/hc/fr-fr/sections/360001926013-Passer-une-commande","outdated":false,"position":0,"created_at":"2018-09-11T12:24:51Z","updated_at":"2026-05-13T13:41:59Z","category_id":360000854773,"description":null,"source_locale":"en-us","theme_template":"section_page","parent_section_id":null,"category":{"id":360000854773,"url":"https://bjornborg.zendesk.com/api/v2/help_center/fr-fr/categories/360000854773.json","name":"Passer une commande","locale":"fr-fr","html_url":"https://bjornborg.zendesk.com/hc/fr-fr/categories/360000854773-Passer-une-commande","outdated":false,"position":3,"created_at":"2018-09-11T12:23:59Z","updated_at":"2026-06-03T15:17:09Z","description":"","source_locale":"en-us"}},"position":0},{"id":360009166193,"label":"Comment serai-je informé de l’expédition de ma commande?","body":"<p data-start=\"1143\" data-end=\"1289\"><strong>Vous recevrez un e-mail de confirmation d’expédition avec les détails de votre commande et votre numéro de suivi une fois votre commande expédiée.</strong></p><p data-start=\"1291\" data-end=\"1346\">Si vous ne le trouvez pas, vérifiez votre dossier spam.</p><p data-start=\"1348\" data-end=\"1536\">Nous nous efforçons de traiter et d’expédier toutes les commandes sous 1 à 2 jours ouvrés. Pendant les périodes chargées (soldes ou jours fériés), le traitement peut prendre plus de temps.</p>","section":{"id":360001882454,"url":"https://bjornborg.zendesk.com/api/v2/help_center/fr-fr/sections/360001882454.json","name":"Envoi et livraison","locale":"fr-fr","sorting":"manual","html_url":"https://bjornborg.zendesk.com/hc/fr-fr/sections/360001882454-Envoi-et-livraison","outdated":false,"position":0,"created_at":"2018-09-11T12:48:42Z","updated_at":"2026-05-12T13:16:08Z","category_id":360000842794,"description":null,"source_locale":"en-us","theme_template":"section_page","parent_section_id":null,"category":{"id":360000842794,"url":"https://bjornborg.zendesk.com/api/v2/help_center/fr-fr/categories/360000842794.json","name":"Envoi et livraison","locale":"fr-fr","html_url":"https://bjornborg.zendesk.com/hc/fr-fr/categories/360000842794-Envoi-et-livraison","outdated":false,"position":2,"created_at":"2018-09-11T12:48:22Z","updated_at":"2026-06-03T15:17:09Z","description":"","source_locale":"en-us"}},"position":2},{"id":360009165693,"label":"Ma commande a-t-elle bien été prise en compte?","body":"<p><strong>Si vous n’avez pas reçu de confirmation de commande à l’adresse e-mail fournie, veuillez consulter la section courrier indésirable de votre boîte de réception.</strong> Le fait que vous n’ayez pas reçu de confirmation de votre commande ne signifie pas que votre commande a échoué. Veuillez prendre contact avec notre équipe du service client <a href=\"https://www.bjornborg.com/customer-service\">ici</a> avant d’essayer de passer votre commande à nouveau. </p>\n<p><a href=\"https://www.bjornborg.com/kundtjanst/#form\" target=\"_blank\" rel=\"noopener noreferrer\"><span class=\"wysiwyg-underline\"><strong>CLIQUEZ ICI</strong></span></a> pour nous contacter!</p>\n<p> </p>\n<p><strong>Si malgré l’échec de votre commande, vous avez été facturé ou votre commande a été réservée, pas d’inquiétude ! Vous recevrez un remboursement dans un délai de 1 à 5 jours.</strong></p>","section":{"id":360001926013,"url":"https://bjornborg.zendesk.com/api/v2/help_center/fr-fr/sections/360001926013.json","name":"Passer une commande","locale":"fr-fr","sorting":"manual","html_url":"https://bjornborg.zendesk.com/hc/fr-fr/sections/360001926013-Passer-une-commande","outdated":false,"position":0,"created_at":"2018-09-11T12:24:51Z","updated_at":"2026-05-13T13:41:59Z","category_id":360000854773,"description":null,"source_locale":"en-us","theme_template":"section_page","parent_section_id":null,"category":{"id":360000854773,"url":"https://bjornborg.zendesk.com/api/v2/help_center/fr-fr/categories/360000854773.json","name":"Passer une commande","locale":"fr-fr","html_url":"https://bjornborg.zendesk.com/hc/fr-fr/categories/360000854773-Passer-une-commande","outdated":false,"position":3,"created_at":"2018-09-11T12:23:59Z","updated_at":"2026-06-03T15:17:09Z","description":"","source_locale":"en-us"}},"position":1},{"id":4444498445202,"label":"Est-ce que je peux conserver mon bonus si j’effectue un retour?","body":"<p><strong>Oui, vous pourrez conserver votre chèque bonus lors d’un retour de produit.</strong> Nous vous notifierons par e-mail lorsque votre retour aura été reçu et nous vous enverrons votre nouveau code de chèque bonus.</p>","section":{"id":360001926273,"url":"https://bjornborg.zendesk.com/api/v2/help_center/fr-fr/sections/360001926273.json","name":"Team Borg - Mon compte","locale":"fr-fr","sorting":"manual","html_url":"https://bjornborg.zendesk.com/hc/fr-fr/sections/360001926273-Team-Borg-Mon-compte","outdated":false,"position":0,"created_at":"2018-09-11T13:11:12Z","updated_at":"2026-04-17T12:41:26Z","category_id":360000854993,"description":null,"source_locale":"en-us","theme_template":"section_page","parent_section_id":null,"category":{"id":360000854993,"url":"https://bjornborg.zendesk.com/api/v2/help_center/fr-fr/categories/360000854993.json","name":"Team Borg - Mon compte","locale":"fr-fr","html_url":"https://bjornborg.zendesk.com/hc/fr-fr/categories/360000854993-Team-Borg-Mon-compte","outdated":false,"position":4,"created_at":"2018-09-11T13:10:53Z","updated_at":"2026-06-03T15:17:09Z","description":"","source_locale":"en-us"}},"position":2},{"id":4412546396178,"label":"Remboursement","body":"<p><strong>Nous rembourserons le montant du retour dès que nous aurons reçu le retour et l'aurons vérifié dans notre entrepôt en Suède, cela prend environ 2-4 semaines à compter de l'envoi du colis</strong><br><br>Le remboursement du montant du retour est effectué sur le même mode de paiement que celui que vous avez utilisé lors de la commande.<br><br><strong>Si vous avez payé via Klarna</strong></p><p>Si votre facture est due dans le délai imparti pour notre traitement des retours, nous vous demandons soit de payer la facture, soit de contacter Klarna pour reporter la date d'échéance de celle-ci. Vous pouvez également le faire via l'application Klarna. Si vous avez déjà choisi de payer votre facture, Klarna vous remboursera le montant de votre achat dès que le retour aura été approuvé par nos soins.</p>","section":{"id":360001925973,"url":"https://bjornborg.zendesk.com/api/v2/help_center/fr-fr/sections/360001925973.json","name":"Retours","locale":"fr-fr","sorting":"manual","html_url":"https://bjornborg.zendesk.com/hc/fr-fr/sections/360001925973-Retours","outdated":false,"position":0,"created_at":"2018-09-11T12:09:45Z","updated_at":"2026-07-11T07:33:34Z","category_id":360000854733,"description":null,"source_locale":"en-us","theme_template":"section_page","parent_section_id":null,"category":{"id":360000854733,"url":"https://bjornborg.zendesk.com/api/v2/help_center/fr-fr/categories/360000854733.json","name":"Retours","locale":"fr-fr","html_url":"https://bjornborg.zendesk.com/hc/fr-fr/categories/360000854733-Retours","outdated":false,"position":5,"created_at":"2018-09-11T12:08:15Z","updated_at":"2026-07-11T07:33:34Z","description":"","source_locale":"en-us"}},"position":5},{"id":360009030914,"label":"Comment puis-je être sûr que ma commande a été prise en compte?","body":"<p><strong>Après avoir passé votre commande, vous serez redirigé vers une page de confirmation de commande.</strong> Nous vous recommandons de bien conserver votre numéro de commande au cas où vous auriez besoin de contacter le service client concernant votre commande. Vous recevrez par ailleurs un e-mail de confirmation, généralement au bout de quelques minutes. Si vous ne trouvez pas cet e-mail dans votre boîte de réception, veuillez consulter la section courrier indésirable.</p>\n<p> </p>","section":{"id":360001926013,"url":"https://bjornborg.zendesk.com/api/v2/help_center/fr-fr/sections/360001926013.json","name":"Passer une commande","locale":"fr-fr","sorting":"manual","html_url":"https://bjornborg.zendesk.com/hc/fr-fr/sections/360001926013-Passer-une-commande","outdated":false,"position":0,"created_at":"2018-09-11T12:24:51Z","updated_at":"2026-05-13T13:41:59Z","category_id":360000854773,"description":null,"source_locale":"en-us","theme_template":"section_page","parent_section_id":null,"category":{"id":360000854773,"url":"https://bjornborg.zendesk.com/api/v2/help_center/fr-fr/categories/360000854773.json","name":"Passer une commande","locale":"fr-fr","html_url":"https://bjornborg.zendesk.com/hc/fr-fr/categories/360000854773-Passer-une-commande","outdated":false,"position":3,"created_at":"2018-09-11T12:23:59Z","updated_at":"2026-06-03T15:17:09Z","description":"","source_locale":"en-us"}},"position":2},{"id":21486043843218,"label":"Mon colis a été retourné, pouvez-vous le renvoyer?","body":"<p>Malheureusement, nous ne pouvons pas renvoyer un colis qui nous a été retourné. Nous vous rembourserons dès que nous recevrons le retour.</p>","section":{"id":360001925973,"url":"https://bjornborg.zendesk.com/api/v2/help_center/fr-fr/sections/360001925973.json","name":"Retours","locale":"fr-fr","sorting":"manual","html_url":"https://bjornborg.zendesk.com/hc/fr-fr/sections/360001925973-Retours","outdated":false,"position":0,"created_at":"2018-09-11T12:09:45Z","updated_at":"2026-07-11T07:33:34Z","category_id":360000854733,"description":null,"source_locale":"en-us","theme_template":"section_page","parent_section_id":null,"category":{"id":360000854733,"url":"https://bjornborg.zendesk.com/api/v2/help_center/fr-fr/categories/360000854733.json","name":"Retours","locale":"fr-fr","html_url":"https://bjornborg.zendesk.com/hc/fr-fr/categories/360000854733-Retours","outdated":false,"position":5,"created_at":"2018-09-11T12:08:15Z","updated_at":"2026-07-11T07:33:34Z","description":"","source_locale":"en-us"}},"position":6},{"id":4444472785554,"label":"Quelle est la durée de validité de mon chèque bonus?","body":"<p><strong>Votre chèque bonus est valide pendant 6 mois.</strong></p>","section":{"id":360001926273,"url":"https://bjornborg.zendesk.com/api/v2/help_center/fr-fr/sections/360001926273.json","name":"Team Borg - Mon compte","locale":"fr-fr","sorting":"manual","html_url":"https://bjornborg.zendesk.com/hc/fr-fr/sections/360001926273-Team-Borg-Mon-compte","outdated":false,"position":0,"created_at":"2018-09-11T13:11:12Z","updated_at":"2026-04-17T12:41:26Z","category_id":360000854993,"description":null,"source_locale":"en-us","theme_template":"section_page","parent_section_id":null,"category":{"id":360000854993,"url":"https://bjornborg.zendesk.com/api/v2/help_center/fr-fr/categories/360000854993.json","name":"Team Borg - Mon compte","locale":"fr-fr","html_url":"https://bjornborg.zendesk.com/hc/fr-fr/categories/360000854993-Team-Borg-Mon-compte","outdated":false,"position":4,"created_at":"2018-09-11T13:10:53Z","updated_at":"2026-06-03T15:17:09Z","description":"","source_locale":"en-us"}},"position":3},{"id":360009072154,"label":"Vous n’arrivez pas à passer votre commande?","body":"<p><strong>Si vous rencontrez des problèmes pour passer une commande, veuillez essayer ci-dessous :</strong></p>\n<ul data-pm-slice=\"3 3 []\" data-en-clipboard=\"true\">\n<li>Essayez de rafraîchir la page ou de passer la commande avec un autre appareil comme un mobile ou un ordinateur par exemple.</li>\n<li>Si le problème persiste, essayez d'utiliser un autre navigateur. De manière générale, notre site est mieux compatible avec Google Chrome en tant que navigateur.</li>\n<li>Vous pouvez également essayer un mode de paiement alternatif. Si vous avez déjà effectué une tentative de commande avec une facture, vous pourrez peut-être essayer le paiement par carte à la place pour voir si cela vous aide.</li>\n<li>Ne fonctionne toujours pas? <span class=\"wysiwyg-underline\"><strong>CLIQUEZ ICI</strong></span> et contactez-nous et nous vous aiderons !</li>\n</ul>","section":{"id":360001926013,"url":"https://bjornborg.zendesk.com/api/v2/help_center/fr-fr/sections/360001926013.json","name":"Passer une commande","locale":"fr-fr","sorting":"manual","html_url":"https://bjornborg.zendesk.com/hc/fr-fr/sections/360001926013-Passer-une-commande","outdated":false,"position":0,"created_at":"2018-09-11T12:24:51Z","updated_at":"2026-05-13T13:41:59Z","category_id":360000854773,"description":null,"source_locale":"en-us","theme_template":"section_page","parent_section_id":null,"category":{"id":360000854773,"url":"https://bjornborg.zendesk.com/api/v2/help_center/fr-fr/categories/360000854773.json","name":"Passer une commande","locale":"fr-fr","html_url":"https://bjornborg.zendesk.com/hc/fr-fr/categories/360000854773-Passer-une-commande","outdated":false,"position":3,"created_at":"2018-09-11T12:23:59Z","updated_at":"2026-06-03T15:17:09Z","description":"","source_locale":"en-us"}},"position":3},{"id":8367561907858,"label":"Puis-je combiner 2 commandes?","body":"<p class=\"p1\"><strong>Malheureusement, il n'est pas possible</strong> de combiner 2 commandes passées. Ceux-ci seront envoyés dans des colis séparés.</p>","section":{"id":360001926013,"url":"https://bjornborg.zendesk.com/api/v2/help_center/fr-fr/sections/360001926013.json","name":"Passer une commande","locale":"fr-fr","sorting":"manual","html_url":"https://bjornborg.zendesk.com/hc/fr-fr/sections/360001926013-Passer-une-commande","outdated":false,"position":0,"created_at":"2018-09-11T12:24:51Z","updated_at":"2026-05-13T13:41:59Z","category_id":360000854773,"description":null,"source_locale":"en-us","theme_template":"section_page","parent_section_id":null,"category":{"id":360000854773,"url":"https://bjornborg.zendesk.com/api/v2/help_center/fr-fr/categories/360000854773.json","name":"Passer une commande","locale":"fr-fr","html_url":"https://bjornborg.zendesk.com/hc/fr-fr/categories/360000854773-Passer-une-commande","outdated":false,"position":3,"created_at":"2018-09-11T12:23:59Z","updated_at":"2026-06-03T15:17:09Z","description":"","source_locale":"en-us"}},"position":4},{"id":4444470502546,"label":"Combien dois-je dépenser pour obtenir un chèque bonus ?","body":"<p>Pour obtenir un chèque bonus, vous devez atteindre <strong>1 000 points = 100€ / 100$ / 100£.</strong></p>","section":{"id":360001926273,"url":"https://bjornborg.zendesk.com/api/v2/help_center/fr-fr/sections/360001926273.json","name":"Team Borg - Mon compte","locale":"fr-fr","sorting":"manual","html_url":"https://bjornborg.zendesk.com/hc/fr-fr/sections/360001926273-Team-Borg-Mon-compte","outdated":false,"position":0,"created_at":"2018-09-11T13:11:12Z","updated_at":"2026-04-17T12:41:26Z","category_id":360000854993,"description":null,"source_locale":"en-us","theme_template":"section_page","parent_section_id":null,"category":{"id":360000854993,"url":"https://bjornborg.zendesk.com/api/v2/help_center/fr-fr/categories/360000854993.json","name":"Team Borg - Mon compte","locale":"fr-fr","html_url":"https://bjornborg.zendesk.com/hc/fr-fr/categories/360000854993-Team-Borg-Mon-compte","outdated":false,"position":4,"created_at":"2018-09-11T13:10:53Z","updated_at":"2026-06-03T15:17:09Z","description":"","source_locale":"en-us"}},"position":4},{"id":360021073020,"label":"Délai de livraison.","body":"<p data-start=\"1397\" data-end=\"1479\"><strong>Votre commande est expédiée sous 1 à 2 jours (1 à 3 jours après les jours fériés).</strong></p><p data-start=\"1481\" data-end=\"1604\">La livraison standard prend 3 à 10 jours ouvrés (lun–ven) après expédition depuis notre entrepôt en Suède, selon le marché.</p><p data-start=\"1606\" data-end=\"1754\">Toutes les commandes sont traçables via DHL. Vous recevrez un numéro de suivi par e-mail une fois votre commande expédiée.</p><p data-start=\"1756\" data-end=\"1874\">Les délais de livraison sont estimés et peuvent être plus longs en période de forte activité (jours fériés ou soldes).</p>","section":{"id":360001882454,"url":"https://bjornborg.zendesk.com/api/v2/help_center/fr-fr/sections/360001882454.json","name":"Envoi et livraison","locale":"fr-fr","sorting":"manual","html_url":"https://bjornborg.zendesk.com/hc/fr-fr/sections/360001882454-Envoi-et-livraison","outdated":false,"position":0,"created_at":"2018-09-11T12:48:42Z","updated_at":"2026-05-12T13:16:08Z","category_id":360000842794,"description":null,"source_locale":"en-us","theme_template":"section_page","parent_section_id":null,"category":{"id":360000842794,"url":"https://bjornborg.zendesk.com/api/v2/help_center/fr-fr/categories/360000842794.json","name":"Envoi et livraison","locale":"fr-fr","html_url":"https://bjornborg.zendesk.com/hc/fr-fr/categories/360000842794-Envoi-et-livraison","outdated":false,"position":2,"created_at":"2018-09-11T12:48:22Z","updated_at":"2026-06-03T15:17:09Z","description":"","source_locale":"en-us"}},"position":0},{"id":4444462855826,"label":"Ma commande n’apparaît pas sur mon compte.","body":"<p><strong>Votre commande n’apparaîtra sur votre compte qu’une fois envoyée,</strong> à condition que vous soyez connecté(e) au moment de l’achat.</p>","section":{"id":360001926013,"url":"https://bjornborg.zendesk.com/api/v2/help_center/fr-fr/sections/360001926013.json","name":"Passer une commande","locale":"fr-fr","sorting":"manual","html_url":"https://bjornborg.zendesk.com/hc/fr-fr/sections/360001926013-Passer-une-commande","outdated":false,"position":0,"created_at":"2018-09-11T12:24:51Z","updated_at":"2026-05-13T13:41:59Z","category_id":360000854773,"description":null,"source_locale":"en-us","theme_template":"section_page","parent_section_id":null,"category":{"id":360000854773,"url":"https://bjornborg.zendesk.com/api/v2/help_center/fr-fr/categories/360000854773.json","name":"Passer une commande","locale":"fr-fr","html_url":"https://bjornborg.zendesk.com/hc/fr-fr/categories/360000854773-Passer-une-commande","outdated":false,"position":3,"created_at":"2018-09-11T12:23:59Z","updated_at":"2026-06-03T15:17:09Z","description":"","source_locale":"en-us"}},"position":5},{"id":4444384044434,"label":"Comment puis-je collecter des points bonus?","body":"<p>En tant que membre TEAM BORG, vous recevrez un bonus de 5 % pour tout achat. 1 € / 1 $ / 1 £ = 10 points.
</p>\n<p>1 000 points = 1 bon de 5 €</p>","section":{"id":360001926273,"url":"https://bjornborg.zendesk.com/api/v2/help_center/fr-fr/sections/360001926273.json","name":"Team Borg - Mon compte","locale":"fr-fr","sorting":"manual","html_url":"https://bjornborg.zendesk.com/hc/fr-fr/sections/360001926273-Team-Borg-Mon-compte","outdated":false,"position":0,"created_at":"2018-09-11T13:11:12Z","updated_at":"2026-04-17T12:41:26Z","category_id":360000854993,"description":null,"source_locale":"en-us","theme_template":"section_page","parent_section_id":null,"category":{"id":360000854993,"url":"https://bjornborg.zendesk.com/api/v2/help_center/fr-fr/categories/360000854993.json","name":"Team Borg - Mon compte","locale":"fr-fr","html_url":"https://bjornborg.zendesk.com/hc/fr-fr/categories/360000854993-Team-Borg-Mon-compte","outdated":false,"position":4,"created_at":"2018-09-11T13:10:53Z","updated_at":"2026-06-03T15:17:09Z","description":"","source_locale":"en-us"}},"position":5},{"id":4444401601810,"label":"En quoi le niveau d’adhésion m’affecte-t-il?","body":"<p>Lorsqu’un bon de réduction bonus est créé, 1 000 points sont retirés pour chaque chèque de réduction utilisé. Mais votre bonus total qui régit votre niveau d’adhésion ne change pas.</p>","section":{"id":360001926273,"url":"https://bjornborg.zendesk.com/api/v2/help_center/fr-fr/sections/360001926273.json","name":"Team Borg - Mon compte","locale":"fr-fr","sorting":"manual","html_url":"https://bjornborg.zendesk.com/hc/fr-fr/sections/360001926273-Team-Borg-Mon-compte","outdated":false,"position":0,"created_at":"2018-09-11T13:11:12Z","updated_at":"2026-04-17T12:41:26Z","category_id":360000854993,"description":null,"source_locale":"en-us","theme_template":"section_page","parent_section_id":null,"category":{"id":360000854993,"url":"https://bjornborg.zendesk.com/api/v2/help_center/fr-fr/categories/360000854993.json","name":"Team Borg - Mon compte","locale":"fr-fr","html_url":"https://bjornborg.zendesk.com/hc/fr-fr/categories/360000854993-Team-Borg-Mon-compte","outdated":false,"position":4,"created_at":"2018-09-11T13:10:53Z","updated_at":"2026-06-03T15:17:09Z","description":"","source_locale":"en-us"}},"position":6},{"id":4416377549714,"label":"Est-il possible d’ajouter des produits à une commande?","body":"<p><strong>Il n’est pas possible</strong> d’ajouter des articles à une commande déjà finalisée.</p>","section":{"id":360001926013,"url":"https://bjornborg.zendesk.com/api/v2/help_center/fr-fr/sections/360001926013.json","name":"Passer une commande","locale":"fr-fr","sorting":"manual","html_url":"https://bjornborg.zendesk.com/hc/fr-fr/sections/360001926013-Passer-une-commande","outdated":false,"position":0,"created_at":"2018-09-11T12:24:51Z","updated_at":"2026-05-13T13:41:59Z","category_id":360000854773,"description":null,"source_locale":"en-us","theme_template":"section_page","parent_section_id":null,"category":{"id":360000854773,"url":"https://bjornborg.zendesk.com/api/v2/help_center/fr-fr/categories/360000854773.json","name":"Passer une commande","locale":"fr-fr","html_url":"https://bjornborg.zendesk.com/hc/fr-fr/categories/360000854773-Passer-une-commande","outdated":false,"position":3,"created_at":"2018-09-11T12:23:59Z","updated_at":"2026-06-03T15:17:09Z","description":"","source_locale":"en-us"}},"position":6},{"id":4444294372370,"label":"Puis-je changer de méthode de livraison?","body":"<p>Malheureusement, nous n’avons aucun moyen technique de modifier la méthode de livraison de votre commande a posteriori</p>","section":{"id":360001882454,"url":"https://bjornborg.zendesk.com/api/v2/help_center/fr-fr/sections/360001882454.json","name":"Envoi et livraison","locale":"fr-fr","sorting":"manual","html_url":"https://bjornborg.zendesk.com/hc/fr-fr/sections/360001882454-Envoi-et-livraison","outdated":false,"position":0,"created_at":"2018-09-11T12:48:42Z","updated_at":"2026-05-12T13:16:08Z","category_id":360000842794,"description":null,"source_locale":"en-us","theme_template":"section_page","parent_section_id":null,"category":{"id":360000842794,"url":"https://bjornborg.zendesk.com/api/v2/help_center/fr-fr/categories/360000842794.json","name":"Envoi et livraison","locale":"fr-fr","html_url":"https://bjornborg.zendesk.com/hc/fr-fr/categories/360000842794-Envoi-et-livraison","outdated":false,"position":2,"created_at":"2018-09-11T12:48:22Z","updated_at":"2026-06-03T15:17:09Z","description":"","source_locale":"en-us"}},"position":8},{"id":360021073620,"label":"Je ne souhaite pas recevoir la newsletter.","body":"<p><strong>En bas de chaque newsletter reçue, vous trouverez un lien sur lequel vous pouvez cliquer pour vous désinscrire de notre newsletter.</strong> Si cela ne fonctionne pas, veuillez nous envoyer un message via ce widget pour que nous puissions vous aider</p>","section":{"id":360001926273,"url":"https://bjornborg.zendesk.com/api/v2/help_center/fr-fr/sections/360001926273.json","name":"Team Borg - Mon compte","locale":"fr-fr","sorting":"manual","html_url":"https://bjornborg.zendesk.com/hc/fr-fr/sections/360001926273-Team-Borg-Mon-compte","outdated":false,"position":0,"created_at":"2018-09-11T13:11:12Z","updated_at":"2026-04-17T12:41:26Z","category_id":360000854993,"description":null,"source_locale":"en-us","theme_template":"section_page","parent_section_id":null,"category":{"id":360000854993,"url":"https://bjornborg.zendesk.com/api/v2/help_center/fr-fr/categories/360000854993.json","name":"Team Borg - Mon compte","locale":"fr-fr","html_url":"https://bjornborg.zendesk.com/hc/fr-fr/categories/360000854993-Team-Borg-Mon-compte","outdated":false,"position":4,"created_at":"2018-09-11T13:10:53Z","updated_at":"2026-06-03T15:17:09Z","description":"","source_locale":"en-us"}},"position":7},{"id":360021090819,"label":"J'ai un code de réduction, comment puis-je l'utiliser ?","body":"<ol>\n<li>Saisissez votre code de réduction dans le champ lors du paiement.</li>\n<li>Cliquez sur « Ajouter+ »</li>\n<li>Vérifiez que votre remise a bien été prise en compte dans le montant total de votre commande.</li>\n<li>Effectuez le paiement.</li>\n</ol>\n<p><br><br></p>","section":{"id":360001926013,"url":"https://bjornborg.zendesk.com/api/v2/help_center/fr-fr/sections/360001926013.json","name":"Passer une commande","locale":"fr-fr","sorting":"manual","html_url":"https://bjornborg.zendesk.com/hc/fr-fr/sections/360001926013-Passer-une-commande","outdated":false,"position":0,"created_at":"2018-09-11T12:24:51Z","updated_at":"2026-05-13T13:41:59Z","category_id":360000854773,"description":null,"source_locale":"en-us","theme_template":"section_page","parent_section_id":null,"category":{"id":360000854773,"url":"https://bjornborg.zendesk.com/api/v2/help_center/fr-fr/categories/360000854773.json","name":"Passer une commande","locale":"fr-fr","html_url":"https://bjornborg.zendesk.com/hc/fr-fr/categories/360000854773-Passer-une-commande","outdated":false,"position":3,"created_at":"2018-09-11T12:23:59Z","updated_at":"2026-06-03T15:17:09Z","description":"","source_locale":"en-us"}},"position":7},{"id":4416361489170,"label":"Que dois-je indiquer dans le champ « Adresse 2 » lors du paiement?","body":"<p><strong>En plus des champs obligatoires d’adresse indiqués par un astérisque (*), vous avez l’option de saisir des informations</strong> supplémentaires dans le champ « Adresse 2 ». Ce champ est mis à votre disposition pour toute autre information nécessaire, afin de faciliter la livraison, par exemple :</p>\n<p>Nom d’entreprise</p>\n<p>Numéro d’appartement</p>\n<p>À l’attention de</p>\n<p>Si votre adresse de livraison est simple et courte, vous pouvez laisser ce champ vide, il n’est pas obligatoire.</p>","section":{"id":360001882454,"url":"https://bjornborg.zendesk.com/api/v2/help_center/fr-fr/sections/360001882454.json","name":"Envoi et livraison","locale":"fr-fr","sorting":"manual","html_url":"https://bjornborg.zendesk.com/hc/fr-fr/sections/360001882454-Envoi-et-livraison","outdated":false,"position":0,"created_at":"2018-09-11T12:48:42Z","updated_at":"2026-05-12T13:16:08Z","category_id":360000842794,"description":null,"source_locale":"en-us","theme_template":"section_page","parent_section_id":null,"category":{"id":360000842794,"url":"https://bjornborg.zendesk.com/api/v2/help_center/fr-fr/categories/360000842794.json","name":"Envoi et livraison","locale":"fr-fr","html_url":"https://bjornborg.zendesk.com/hc/fr-fr/categories/360000842794-Envoi-et-livraison","outdated":false,"position":2,"created_at":"2018-09-11T12:48:22Z","updated_at":"2026-06-03T15:17:09Z","description":"","source_locale":"en-us"}},"position":9},{"id":4414419436818,"label":"Combien de temps dure un retour?","body":"<p><strong>Les retours prennent environ 2 à 4 semaines.</strong><br>Les retours sont tout d’abord expédiés vers notre plateforme de retours située en Allemagne, avant d’être envoyés collectivement vers notre entrepôt, en Suède. Le lien de suivi vous indiquera seulement l’arrivée de votre retour sur notre plateforme en Allemagne.</p><p> </p><p> </p><p> </p>","section":{"id":360001925973,"url":"https://bjornborg.zendesk.com/api/v2/help_center/fr-fr/sections/360001925973.json","name":"Retours","locale":"fr-fr","sorting":"manual","html_url":"https://bjornborg.zendesk.com/hc/fr-fr/sections/360001925973-Retours","outdated":false,"position":0,"created_at":"2018-09-11T12:09:45Z","updated_at":"2026-07-11T07:33:34Z","category_id":360000854733,"description":null,"source_locale":"en-us","theme_template":"section_page","parent_section_id":null,"category":{"id":360000854733,"url":"https://bjornborg.zendesk.com/api/v2/help_center/fr-fr/categories/360000854733.json","name":"Retours","locale":"fr-fr","html_url":"https://bjornborg.zendesk.com/hc/fr-fr/categories/360000854733-Retours","outdated":false,"position":5,"created_at":"2018-09-11T12:08:15Z","updated_at":"2026-07-11T07:33:34Z","description":"","source_locale":"en-us"}},"position":9},{"id":360009033094,"label":"Je n’arrive pas à me connecter à mon compte.","body":"<p><strong>Si vous avez oublié votre mot de passe, veuillez cliquer sur le coin droit de la petite image de panier.</strong><br>Vous verrez alors apparaître un bouton « Réinitialiser mon mot de passe ».<br><br></p>\n<p>Vous recevrez ensuite un e-mail à l’adresse que vous avez fournie, dans lequel vous trouverez un lien vous permettant de réinitialiser votre mot de passe. Si vous ne trouvez pas cet e-mail dans votre boîte de réception, veuillez consulter la section courrier indésirable. Veuillez patienter quelques minutes pour recevoir cet e-mail.</p>\n<p>Assurez-vous d’être sur la page du pays dans lequel vous vous trouvez lors de votre demande de réinitialisation de mot de passe.</p>","section":{"id":360001926273,"url":"https://bjornborg.zendesk.com/api/v2/help_center/fr-fr/sections/360001926273.json","name":"Team Borg - Mon compte","locale":"fr-fr","sorting":"manual","html_url":"https://bjornborg.zendesk.com/hc/fr-fr/sections/360001926273-Team-Borg-Mon-compte","outdated":false,"position":0,"created_at":"2018-09-11T13:11:12Z","updated_at":"2026-04-17T12:41:26Z","category_id":360000854993,"description":null,"source_locale":"en-us","theme_template":"section_page","parent_section_id":null,"category":{"id":360000854993,"url":"https://bjornborg.zendesk.com/api/v2/help_center/fr-fr/categories/360000854993.json","name":"Team Borg - Mon compte","locale":"fr-fr","html_url":"https://bjornborg.zendesk.com/hc/fr-fr/categories/360000854993-Team-Borg-Mon-compte","outdated":false,"position":4,"created_at":"2018-09-11T13:10:53Z","updated_at":"2026-06-03T15:17:09Z","description":"","source_locale":"en-us"}},"position":8},{"id":360009031314,"label":"J’ai oublié d’utiliser mon code promotionnel.","body":"<p>Nous ne sommes pas en mesure d’appliquer des promotions après que votre commande ait été confirmée.</p>","section":{"id":360001926013,"url":"https://bjornborg.zendesk.com/api/v2/help_center/fr-fr/sections/360001926013.json","name":"Passer une commande","locale":"fr-fr","sorting":"manual","html_url":"https://bjornborg.zendesk.com/hc/fr-fr/sections/360001926013-Passer-une-commande","outdated":false,"position":0,"created_at":"2018-09-11T12:24:51Z","updated_at":"2026-05-13T13:41:59Z","category_id":360000854773,"description":null,"source_locale":"en-us","theme_template":"section_page","parent_section_id":null,"category":{"id":360000854773,"url":"https://bjornborg.zendesk.com/api/v2/help_center/fr-fr/categories/360000854773.json","name":"Passer une commande","locale":"fr-fr","html_url":"https://bjornborg.zendesk.com/hc/fr-fr/categories/360000854773-Passer-une-commande","outdated":false,"position":3,"created_at":"2018-09-11T12:23:59Z","updated_at":"2026-06-03T15:17:09Z","description":"","source_locale":"en-us"}},"position":8},{"id":4416361330834,"label":"Un produit est manquant lors de la réception de ma commande.","body":"<p>Veuillez <strong><a href=\"https://www.bjornborg.com/customer-service/#form\">prendre contact avec nous</a> </strong>pour que nous vous aidions à résoudre le problème.<br>N’oubliez pas de saisir votre numéro de commande pour un traitement rapide et efficace de votre dossier.</p>","section":{"id":360001882454,"url":"https://bjornborg.zendesk.com/api/v2/help_center/fr-fr/sections/360001882454.json","name":"Envoi et livraison","locale":"fr-fr","sorting":"manual","html_url":"https://bjornborg.zendesk.com/hc/fr-fr/sections/360001882454-Envoi-et-livraison","outdated":false,"position":0,"created_at":"2018-09-11T12:48:42Z","updated_at":"2026-05-12T13:16:08Z","category_id":360000842794,"description":null,"source_locale":"en-us","theme_template":"section_page","parent_section_id":null,"category":{"id":360000842794,"url":"https://bjornborg.zendesk.com/api/v2/help_center/fr-fr/categories/360000842794.json","name":"Envoi et livraison","locale":"fr-fr","html_url":"https://bjornborg.zendesk.com/hc/fr-fr/categories/360000842794-Envoi-et-livraison","outdated":false,"position":2,"created_at":"2018-09-11T12:48:22Z","updated_at":"2026-06-03T15:17:09Z","description":"","source_locale":"en-us"}},"position":10},{"id":360009032954,"label":"Comment créer un compte ?","body":"<p><strong>Créer votre compte sur bjornborg.com est très facile. Pour saisir vos coordonnées, veuillez <a href=\"https://www.bjornborg.com/customer/account/login/\">cliquer ici</a> ou suivre les instructions lors de la création de votre commande.</strong> En créant votre compte, vous vous offrez un moyen sûr et pratique d’effectuer vos achats, de suivre vos commandes et de recevoir des e-mails concernant vos commandes.<br><br>Björn Borg respecte votre vie privée. Veuillez <a href=\"https://www.bjornborg.com/customer-service/privacy-policy\">cliquer ici</a> pour consulter notre Politique de confidentialité. Votre nom d’utilisateur unique sera l’adresse e-mail utilisée lors de la création de votre compte et/ou lors de la création de votre commande.</p>","section":{"id":360001926273,"url":"https://bjornborg.zendesk.com/api/v2/help_center/fr-fr/sections/360001926273.json","name":"Team Borg - Mon compte","locale":"fr-fr","sorting":"manual","html_url":"https://bjornborg.zendesk.com/hc/fr-fr/sections/360001926273-Team-Borg-Mon-compte","outdated":false,"position":0,"created_at":"2018-09-11T13:11:12Z","updated_at":"2026-04-17T12:41:26Z","category_id":360000854993,"description":null,"source_locale":"en-us","theme_template":"section_page","parent_section_id":null,"category":{"id":360000854993,"url":"https://bjornborg.zendesk.com/api/v2/help_center/fr-fr/categories/360000854993.json","name":"Team Borg - Mon compte","locale":"fr-fr","html_url":"https://bjornborg.zendesk.com/hc/fr-fr/categories/360000854993-Team-Borg-Mon-compte","outdated":false,"position":4,"created_at":"2018-09-11T13:10:53Z","updated_at":"2026-06-03T15:17:09Z","description":"","source_locale":"en-us"}},"position":9},{"id":360009031254,"label":"Comment appliquer mon code promotionnel?","body":"<p><strong>Commencez par vérifier que votre code est correct et valide.</strong> Veuillez noter que les codes promotionnels ne peuvent pas être utilisés pour l’achat d’articles déjà en promotion, ni combinés à d’autres offres.</p>\n<p><strong>Comment appliquer votre code promotionnel :</strong></p>\n<ol>\n<li>Saisissez votre code promotionnel valide dans le champ «Vous avez un code de promotion ou une carte cadeau?<em>» </em>lors du paiement<br>2. Cliquez sur « <em>+Ajouter »</em><br>3. Vérifiez que votre réduction a bien été prise en compte dans le montant total de votre commande<br>4. Effectuez le paiement</li>\n</ol>\n<p><img src=\"https://bjornborg.zendesk.com/hc/article_attachments/15127329800978\" alt=\"Screen Shot 2023-11-16 at 14.51.49.png\" width=\"368\" height=\"202\"></p>","section":{"id":360001926013,"url":"https://bjornborg.zendesk.com/api/v2/help_center/fr-fr/sections/360001926013.json","name":"Passer une commande","locale":"fr-fr","sorting":"manual","html_url":"https://bjornborg.zendesk.com/hc/fr-fr/sections/360001926013-Passer-une-commande","outdated":false,"position":0,"created_at":"2018-09-11T12:24:51Z","updated_at":"2026-05-13T13:41:59Z","category_id":360000854773,"description":null,"source_locale":"en-us","theme_template":"section_page","parent_section_id":null,"category":{"id":360000854773,"url":"https://bjornborg.zendesk.com/api/v2/help_center/fr-fr/categories/360000854773.json","name":"Passer une commande","locale":"fr-fr","html_url":"https://bjornborg.zendesk.com/hc/fr-fr/categories/360000854773-Passer-une-commande","outdated":false,"position":3,"created_at":"2018-09-11T12:23:59Z","updated_at":"2026-06-03T15:17:09Z","description":"","source_locale":"en-us"}},"position":9},{"id":4416377836434,"label":"Comment suivre mon colis?","body":"<p><strong>Une fois que votre commande a été expédiée, vous pouvez suivre votre colis en :</strong></p>\n<ul>\n<li>\n<strong>DHL:</strong> Cliquant sur le lien de suivi dans l’e-mail de confirmation d’expédition.</li>\n<li>\n<strong>Pour la Belgique / Budbee: </strong>Accédez à l'application Budbee pour suivre votre colis.</li>\n<li>\n<a href=\"https://www.bjornborg.com/customer-service/#form\"><strong>CLIQUEZ ICI</strong></a> pour contacter notre service client pour plus d'informations sur votre commande.</li>\n</ul>","section":{"id":360001882454,"url":"https://bjornborg.zendesk.com/api/v2/help_center/fr-fr/sections/360001882454.json","name":"Envoi et livraison","locale":"fr-fr","sorting":"manual","html_url":"https://bjornborg.zendesk.com/hc/fr-fr/sections/360001882454-Envoi-et-livraison","outdated":false,"position":0,"created_at":"2018-09-11T12:48:42Z","updated_at":"2026-05-12T13:16:08Z","category_id":360000842794,"description":null,"source_locale":"en-us","theme_template":"section_page","parent_section_id":null,"category":{"id":360000842794,"url":"https://bjornborg.zendesk.com/api/v2/help_center/fr-fr/categories/360000842794.json","name":"Envoi et livraison","locale":"fr-fr","html_url":"https://bjornborg.zendesk.com/hc/fr-fr/categories/360000842794-Envoi-et-livraison","outdated":false,"position":2,"created_at":"2018-09-11T12:48:22Z","updated_at":"2026-06-03T15:17:09Z","description":"","source_locale":"en-us"}},"position":4},{"id":360021073320,"label":"Puis-je retourner un article dans une boutique Björn Borg?","body":"<p><strong>Une commande passée en ligne ne peut malheureusement pas être retournée dans une boutique physique.</strong> Le retour doit nous être renvoyé.</p>","section":{"id":360001925973,"url":"https://bjornborg.zendesk.com/api/v2/help_center/fr-fr/sections/360001925973.json","name":"Retours","locale":"fr-fr","sorting":"manual","html_url":"https://bjornborg.zendesk.com/hc/fr-fr/sections/360001925973-Retours","outdated":false,"position":0,"created_at":"2018-09-11T12:09:45Z","updated_at":"2026-07-11T07:33:34Z","category_id":360000854733,"description":null,"source_locale":"en-us","theme_template":"section_page","parent_section_id":null,"category":{"id":360000854733,"url":"https://bjornborg.zendesk.com/api/v2/help_center/fr-fr/categories/360000854733.json","name":"Retours","locale":"fr-fr","html_url":"https://bjornborg.zendesk.com/hc/fr-fr/categories/360000854733-Retours","outdated":false,"position":5,"created_at":"2018-09-11T12:08:15Z","updated_at":"2026-07-11T07:33:34Z","description":"","source_locale":"en-us"}},"position":11},{"id":360009033014,"label":"Pourquoi créer un compte?","body":"<p><strong>Profitez des avantages de posséder votre propre compte sur bjornborg.com :</strong></p>\n<p>- Historique des commandes</p>\n<p>- Paiement plus rapide et facilité. Configurez vos informations de facturation et de livraison pour simplifier vos paiements au maximum.</p>\n<p>- Actualités et offres exclusives.</p>\n<p>Inscrivez-vous pour recevoir par e-mail des promotions spéciales, des alertes de soldes, des lancements de nouveaux produits, des idées de cadeaux et bien plus encore ! Inscrivez-vous <a href=\"https://www.bjornborg.com/customer/account/login/\">ici</a></p>","section":{"id":360001926273,"url":"https://bjornborg.zendesk.com/api/v2/help_center/fr-fr/sections/360001926273.json","name":"Team Borg - Mon compte","locale":"fr-fr","sorting":"manual","html_url":"https://bjornborg.zendesk.com/hc/fr-fr/sections/360001926273-Team-Borg-Mon-compte","outdated":false,"position":0,"created_at":"2018-09-11T13:11:12Z","updated_at":"2026-04-17T12:41:26Z","category_id":360000854993,"description":null,"source_locale":"en-us","theme_template":"section_page","parent_section_id":null,"category":{"id":360000854993,"url":"https://bjornborg.zendesk.com/api/v2/help_center/fr-fr/categories/360000854993.json","name":"Team Borg - Mon compte","locale":"fr-fr","html_url":"https://bjornborg.zendesk.com/hc/fr-fr/categories/360000854993-Team-Borg-Mon-compte","outdated":false,"position":4,"created_at":"2018-09-11T13:10:53Z","updated_at":"2026-06-03T15:17:09Z","description":"","source_locale":"en-us"}},"position":10},{"id":4416377752850,"label":"Annuler ou modifier une commande","body":"<p>Une fois qu’une commande est finalisée, elle est traitée immédiatement pour que vous puissiez recevoir votre colis le plus tôt possible. <strong>Il nous est donc malheureusement impossible d’annuler, de compléter ou de modifier votre commande.</strong></p>","section":{"id":360001926013,"url":"https://bjornborg.zendesk.com/api/v2/help_center/fr-fr/sections/360001926013.json","name":"Passer une commande","locale":"fr-fr","sorting":"manual","html_url":"https://bjornborg.zendesk.com/hc/fr-fr/sections/360001926013-Passer-une-commande","outdated":false,"position":0,"created_at":"2018-09-11T12:24:51Z","updated_at":"2026-05-13T13:41:59Z","category_id":360000854773,"description":null,"source_locale":"en-us","theme_template":"section_page","parent_section_id":null,"category":{"id":360000854773,"url":"https://bjornborg.zendesk.com/api/v2/help_center/fr-fr/categories/360000854773.json","name":"Passer une commande","locale":"fr-fr","html_url":"https://bjornborg.zendesk.com/hc/fr-fr/categories/360000854773-Passer-une-commande","outdated":false,"position":3,"created_at":"2018-09-11T12:23:59Z","updated_at":"2026-06-03T15:17:09Z","description":"","source_locale":"en-us"}},"position":1},{"id":360021095259,"label":"Quelle est votre politique de retour?","body":"<p><strong>Nous offrons une politique de retour de 30 jours.</strong><br><br>Les produits retournés doivent être renvoyés dans le même état que lors de leur réception, avec leur étiquette d’origine. Nous n’accepterons ni ne rembourserons les retours incomplets ou les produits ayant été portés ou lavés. Les sous-vêtements et bas de maillots de bain peuvent être uniquement retournés dans leur emballage d’origine non ouvert, et non portés, dans le même état que lors de leur livraison, avec toutes les étiquettes attachées.</p>","section":{"id":360001925973,"url":"https://bjornborg.zendesk.com/api/v2/help_center/fr-fr/sections/360001925973.json","name":"Retours","locale":"fr-fr","sorting":"manual","html_url":"https://bjornborg.zendesk.com/hc/fr-fr/sections/360001925973-Retours","outdated":false,"position":0,"created_at":"2018-09-11T12:09:45Z","updated_at":"2026-07-11T07:33:34Z","category_id":360000854733,"description":null,"source_locale":"en-us","theme_template":"section_page","parent_section_id":null,"category":{"id":360000854733,"url":"https://bjornborg.zendesk.com/api/v2/help_center/fr-fr/categories/360000854733.json","name":"Retours","locale":"fr-fr","html_url":"https://bjornborg.zendesk.com/hc/fr-fr/categories/360000854733-Retours","outdated":false,"position":5,"created_at":"2018-09-11T12:08:15Z","updated_at":"2026-07-11T07:33:34Z","description":"","source_locale":"en-us"}},"position":12},{"id":4415076336274,"label":"Délais de livraison pendant les soldes et les périodes de fêtes.","body":"<p><strong>Nous n’envoyons pas de colis les jours fériés et les week-ends. </strong>À l’occasion des jours fériés, pendant les soldes et les week-ends, nos délais de livraison peuvent parfois être plus longs qu’en temps normal.<br><br>Notre entrepôt est fermé pendant les jours fériés suédois.</p>\n<p> </p>","section":{"id":360001882454,"url":"https://bjornborg.zendesk.com/api/v2/help_center/fr-fr/sections/360001882454.json","name":"Envoi et livraison","locale":"fr-fr","sorting":"manual","html_url":"https://bjornborg.zendesk.com/hc/fr-fr/sections/360001882454-Envoi-et-livraison","outdated":false,"position":0,"created_at":"2018-09-11T12:48:42Z","updated_at":"2026-05-12T13:16:08Z","category_id":360000842794,"description":null,"source_locale":"en-us","theme_template":"section_page","parent_section_id":null,"category":{"id":360000842794,"url":"https://bjornborg.zendesk.com/api/v2/help_center/fr-fr/categories/360000842794.json","name":"Envoi et livraison","locale":"fr-fr","html_url":"https://bjornborg.zendesk.com/hc/fr-fr/categories/360000842794-Envoi-et-livraison","outdated":false,"position":2,"created_at":"2018-09-11T12:48:22Z","updated_at":"2026-06-03T15:17:09Z","description":"","source_locale":"en-us"}},"position":11},{"id":360009030634,"label":"Comment retourner un article?","body":"<p><strong>Si vous souhaitez effectuer un retour,</strong> <a href=\"https://www.bjornborg.com/fr/customer-service/returns/\">CLIQUEZ ICI.</a><br><br><strong data-start=\"1806\" data-end=\"1829\">Comment ça marche :</strong></p><ol data-start=\"1834\" data-end=\"2006\">\n<li data-section-id=\"7ae45t\" data-start=\"1834\" data-end=\"1872\" data-list-item-id=\"e2f409bb8b16a56ed7dfae10137c0579a\">Enregistrez votre retour en ligne</li>\n<li data-section-id=\"1n5kp3m\" data-start=\"1875\" data-end=\"1927\" data-list-item-id=\"e4768dfb2b47727ca7e56788db32a3ec9\">Emballez l’article dans son emballage d’origine</li>\n<li data-section-id=\"dzoxlw\" data-start=\"1930\" data-end=\"1963\" data-list-item-id=\"ee4d93cfcb3a127a9de11c9547ba2ecd1\">Collez l’étiquette de retour</li>\n<li data-section-id=\"4hxqx6\" data-start=\"1966\" data-end=\"2002\" data-list-item-id=\"e11c7a12deb631bf258838cec95e99702\">Déposez-le dans un point relais</li>\n</ol><p data-start=\"2009\" data-end=\"2131\">⏱ <strong data-start=\"2011\" data-end=\"2041\">Délai de retour : 30 jours</strong><br>💸 Frais de retour : 3,9 €<br>⏱ Remboursement : <strong data-start=\"2095\" data-end=\"2113\">2 à 4 semaines</strong> après réception</p><p data-start=\"2138\" data-end=\"2197\">❗ Les sous-vêtements doivent être non utilisés et scellés</p>","section":{"id":360001925973,"url":"https://bjornborg.zendesk.com/api/v2/help_center/fr-fr/sections/360001925973.json","name":"Retours","locale":"fr-fr","sorting":"manual","html_url":"https://bjornborg.zendesk.com/hc/fr-fr/sections/360001925973-Retours","outdated":false,"position":0,"created_at":"2018-09-11T12:09:45Z","updated_at":"2026-07-11T07:33:34Z","category_id":360000854733,"description":null,"source_locale":"en-us","theme_template":"section_page","parent_section_id":null,"category":{"id":360000854733,"url":"https://bjornborg.zendesk.com/api/v2/help_center/fr-fr/categories/360000854733.json","name":"Retours","locale":"fr-fr","html_url":"https://bjornborg.zendesk.com/hc/fr-fr/categories/360000854733-Retours","outdated":false,"position":5,"created_at":"2018-09-11T12:08:15Z","updated_at":"2026-07-11T07:33:34Z","description":"","source_locale":"en-us"}},"position":4},{"id":360009165233,"label":"Vous souhaitez échanger un article?","body":"<p><strong>Malheureusement, nous ne sommes pas en mesure de gérer les échanges dans notre entrepôt.</strong> Si vous souhaitez échanger un article, nous vous prions de bien vouloir nous le retourner, puis de passer une nouvelle commande pour le produit désiré. <br><br>Instructions de retour <strong><a href=\"https://bjornborg.com/returns\">CLIQUEZ ICI.</a></strong></p>","section":{"id":360001925973,"url":"https://bjornborg.zendesk.com/api/v2/help_center/fr-fr/sections/360001925973.json","name":"Retours","locale":"fr-fr","sorting":"manual","html_url":"https://bjornborg.zendesk.com/hc/fr-fr/sections/360001925973-Retours","outdated":false,"position":0,"created_at":"2018-09-11T12:09:45Z","updated_at":"2026-07-11T07:33:34Z","category_id":360000854733,"description":null,"source_locale":"en-us","theme_template":"section_page","parent_section_id":null,"category":{"id":360000854733,"url":"https://bjornborg.zendesk.com/api/v2/help_center/fr-fr/categories/360000854733.json","name":"Retours","locale":"fr-fr","html_url":"https://bjornborg.zendesk.com/hc/fr-fr/categories/360000854733-Retours","outdated":false,"position":5,"created_at":"2018-09-11T12:08:15Z","updated_at":"2026-07-11T07:33:34Z","description":"","source_locale":"en-us"}},"position":1},{"id":360021095539,"label":"J’ai indiqué une adresse incorrecte.","body":"<p data-start=\"1331\" data-end=\"1561\"><strong>Nous ne pouvons pas modifier l’adresse une fois la commande passée.</strong> Si l’adresse est incorrecte, veuillez passer une nouvelle commande avec les bonnes informations et attendre que la commande initiale soit retournée et remboursée.<br><br>L<strong>es retours prennent généralement 3 à 6 semaines, après quoi un remboursement est effectué</strong>. Cette politique vise à prévenir la fraude et à garantir la sécurité des clients. Nous nous excusons pour la gêne occasionnée.</p>","section":{"id":360001882454,"url":"https://bjornborg.zendesk.com/api/v2/help_center/fr-fr/sections/360001882454.json","name":"Envoi et livraison","locale":"fr-fr","sorting":"manual","html_url":"https://bjornborg.zendesk.com/hc/fr-fr/sections/360001882454-Envoi-et-livraison","outdated":false,"position":0,"created_at":"2018-09-11T12:48:42Z","updated_at":"2026-05-12T13:16:08Z","category_id":360000842794,"description":null,"source_locale":"en-us","theme_template":"section_page","parent_section_id":null,"category":{"id":360000842794,"url":"https://bjornborg.zendesk.com/api/v2/help_center/fr-fr/categories/360000842794.json","name":"Envoi et livraison","locale":"fr-fr","html_url":"https://bjornborg.zendesk.com/hc/fr-fr/categories/360000842794-Envoi-et-livraison","outdated":false,"position":2,"created_at":"2018-09-11T12:48:22Z","updated_at":"2026-06-03T15:17:09Z","description":"","source_locale":"en-us"}},"position":3},{"id":360009165213,"label":"J'ai payé ma commande avec un bon d'achat, comment puis-je me faire rembourser ?","body":"<p><strong>Si vous avez payé votre commande avec un bon d'achat, vous serez remboursé avec un nouveau bon d'achat du même montant.</strong> Notre service client vous enverra un bon d'achat par e-mail.</p>","section":{"id":360001925973,"url":"https://bjornborg.zendesk.com/api/v2/help_center/fr-fr/sections/360001925973.json","name":"Retours","locale":"fr-fr","sorting":"manual","html_url":"https://bjornborg.zendesk.com/hc/fr-fr/sections/360001925973-Retours","outdated":false,"position":0,"created_at":"2018-09-11T12:09:45Z","updated_at":"2026-07-11T07:33:34Z","category_id":360000854733,"description":null,"source_locale":"en-us","theme_template":"section_page","parent_section_id":null,"category":{"id":360000854733,"url":"https://bjornborg.zendesk.com/api/v2/help_center/fr-fr/categories/360000854733.json","name":"Retours","locale":"fr-fr","html_url":"https://bjornborg.zendesk.com/hc/fr-fr/categories/360000854733-Retours","outdated":false,"position":5,"created_at":"2018-09-11T12:08:15Z","updated_at":"2026-07-11T07:33:34Z","description":"","source_locale":"en-us"}},"position":13},{"id":360021073120,"label":"Puis-je modifier ou annuler ma commande?","body":"<p><strong>Malheureusement, il n'est pas possible d'annuler, d'ajouter ou de modifier quoi que ce soit sur une commande passée</strong>. Si vous avez commandé la mauvaise taille, nous vous recommandons plutôt de retourner l'article et de passer une nouvelle commande pour la bonne taille.</p>\n<p> </p>\n<p><strong>Si vous ne parvenez pas à récupérer votre colis à temps, il nous sera renvoyé automatiquement dans un délai de 10 à 14 jours ouvrables.</strong> Lorsque nous recevons le colis, un remboursement est effectué.</p>","section":{"id":360001882454,"url":"https://bjornborg.zendesk.com/api/v2/help_center/fr-fr/sections/360001882454.json","name":"Envoi et livraison","locale":"fr-fr","sorting":"manual","html_url":"https://bjornborg.zendesk.com/hc/fr-fr/sections/360001882454-Envoi-et-livraison","outdated":false,"position":0,"created_at":"2018-09-11T12:48:42Z","updated_at":"2026-05-12T13:16:08Z","category_id":360000842794,"description":null,"source_locale":"en-us","theme_template":"section_page","parent_section_id":null,"category":{"id":360000842794,"url":"https://bjornborg.zendesk.com/api/v2/help_center/fr-fr/categories/360000842794.json","name":"Envoi et livraison","locale":"fr-fr","html_url":"https://bjornborg.zendesk.com/hc/fr-fr/categories/360000842794-Envoi-et-livraison","outdated":false,"position":2,"created_at":"2018-09-11T12:48:22Z","updated_at":"2026-06-03T15:17:09Z","description":"","source_locale":"en-us"}},"position":12},{"id":360009165093,"label":"Acceptez-vous les retours pour les sous-vêtements?","body":"<p><strong>Les sous-vêtements ne peuvent être retournés que dans leur emballage d’origine non ouvert,</strong> et non portés, dans le même état que lors de leur livraison, avec toutes les étiquettes attachées.<br><br>Étant donnée la nature des sous-vêtements, nous ne pouvons accepter qu’ils soient retournés si leur emballage a été ouvert et/ou s’ils ont été essayés.</p>","section":{"id":360001925973,"url":"https://bjornborg.zendesk.com/api/v2/help_center/fr-fr/sections/360001925973.json","name":"Retours","locale":"fr-fr","sorting":"manual","html_url":"https://bjornborg.zendesk.com/hc/fr-fr/sections/360001925973-Retours","outdated":false,"position":0,"created_at":"2018-09-11T12:09:45Z","updated_at":"2026-07-11T07:33:34Z","category_id":360000854733,"description":null,"source_locale":"en-us","theme_template":"section_page","parent_section_id":null,"category":{"id":360000854733,"url":"https://bjornborg.zendesk.com/api/v2/help_center/fr-fr/categories/360000854733.json","name":"Retours","locale":"fr-fr","html_url":"https://bjornborg.zendesk.com/hc/fr-fr/categories/360000854733-Retours","outdated":false,"position":5,"created_at":"2018-09-11T12:08:15Z","updated_at":"2026-07-11T07:33:34Z","description":"","source_locale":"en-us"}},"position":14},{"id":360021073080,"label":"Taxes/TVA","body":"<p data-start=\"1515\" data-end=\"1709\">Toutes les commandes sont expédiées depuis notre entrepôt en Suède. Les commandes internationales peuvent être soumises à des taxes locales et des droits de douane, selon le pays de destination.</p><p data-start=\"1711\" data-end=\"1932\">Ces frais sont fixés par les autorités douanières locales et peuvent varier en fonction de la valeur de la commande et des seuils d’exonération. Ils peuvent parfois apparaître comme des frais de livraison supplémentaires.</p><p data-start=\"1934\" data-end=\"2050\" data-is-last-node=\"\" data-is-only-node=\"\">Nous n’avons aucun contrôle sur ces frais. Veuillez contacter votre bureau de douane local pour plus d’informations.</p>","section":{"id":360001882454,"url":"https://bjornborg.zendesk.com/api/v2/help_center/fr-fr/sections/360001882454.json","name":"Envoi et livraison","locale":"fr-fr","sorting":"manual","html_url":"https://bjornborg.zendesk.com/hc/fr-fr/sections/360001882454-Envoi-et-livraison","outdated":false,"position":0,"created_at":"2018-09-11T12:48:42Z","updated_at":"2026-05-12T13:16:08Z","category_id":360000842794,"description":null,"source_locale":"en-us","theme_template":"section_page","parent_section_id":null,"category":{"id":360000842794,"url":"https://bjornborg.zendesk.com/api/v2/help_center/fr-fr/categories/360000842794.json","name":"Envoi et livraison","locale":"fr-fr","html_url":"https://bjornborg.zendesk.com/hc/fr-fr/categories/360000842794-Envoi-et-livraison","outdated":false,"position":2,"created_at":"2018-09-11T12:48:22Z","updated_at":"2026-06-03T15:17:09Z","description":"","source_locale":"en-us"}},"position":13},{"id":360009166493,"label":"Que faire si je n’ai pas reçu ma commande?","body":"<p data-start=\"2890\" data-end=\"3126\"><strong data-start=\"2890\" data-end=\"3022\">Si vous n’avez pas reçu votre commande après 10 jours ouvrables à compter de l’expédition, veuillez vérifier le numéro de suivi.</strong><br>S’il n’y a pas de mise à jour du suivi dans les 10 jours, veuillez nous contacter <a href=\"https://www.bjornborg.com/fr/customer-service/#form\"><strong data-start=\"3107\" data-end=\"3123\">Cliquez ici.</strong></a></p><p data-start=\"3128\" data-end=\"3477\">Les commandes qui nous sont retournées en raison d’une adresse incorrecte ou incomplète, ou pour toute autre raison, et qui ne sont pas récupérées au point de retrait, ne seront pas renvoyées. Vous serez remboursé dès que la commande sera de retour dans notre entrepôt en Suède. Veuillez noter que les frais de livraison ne sont pas remboursables.</p><p data-start=\"3479\" data-end=\"3580\">Nous vous recommandons de passer une nouvelle commande en vous assurant que l’adresse est correcte.</p>","section":{"id":360001882454,"url":"https://bjornborg.zendesk.com/api/v2/help_center/fr-fr/sections/360001882454.json","name":"Envoi et livraison","locale":"fr-fr","sorting":"manual","html_url":"https://bjornborg.zendesk.com/hc/fr-fr/sections/360001882454-Envoi-et-livraison","outdated":false,"position":0,"created_at":"2018-09-11T12:48:42Z","updated_at":"2026-05-12T13:16:08Z","category_id":360000842794,"description":null,"source_locale":"en-us","theme_template":"section_page","parent_section_id":null,"category":{"id":360000842794,"url":"https://bjornborg.zendesk.com/api/v2/help_center/fr-fr/categories/360000842794.json","name":"Envoi et livraison","locale":"fr-fr","html_url":"https://bjornborg.zendesk.com/hc/fr-fr/categories/360000842794-Envoi-et-livraison","outdated":false,"position":2,"created_at":"2018-09-11T12:48:22Z","updated_at":"2026-06-03T15:17:09Z","description":"","source_locale":"en-us"}},"position":15},{"id":360009031934,"label":"Frais de port?","body":"<p><strong>Pour Frankrike :</strong></p>\n<p>Les frais de port sont de 4,00 € avec DHL Parcel Europe, où le colis est livré en Colis Privé et de 14,95 € avec DHL Express où le colis peut être livré à votre domicile.<br><br>Nous offrons la livraison gratuite avec DHL Parcel Europe pour les commandes supérieures à 80,00 €.<br><br><strong>Pour la Belgique :</strong></p>\n<p>Les frais de port sont de 4,00 € avec DHL Parcel Europe, avec livraison à domicile via Bpost et de 3,95 € avec Budbee Box où le colis est livré dans une Box.</p>\n<p>Nous offrons la livraison gratuite avec DHL Parcel Europe et Budbee Box pour les commandes supérieures à 80,00 €.</p>","section":{"id":360001882454,"url":"https://bjornborg.zendesk.com/api/v2/help_center/fr-fr/sections/360001882454.json","name":"Envoi et livraison","locale":"fr-fr","sorting":"manual","html_url":"https://bjornborg.zendesk.com/hc/fr-fr/sections/360001882454-Envoi-et-livraison","outdated":false,"position":0,"created_at":"2018-09-11T12:48:42Z","updated_at":"2026-05-12T13:16:08Z","category_id":360000842794,"description":null,"source_locale":"en-us","theme_template":"section_page","parent_section_id":null,"category":{"id":360000842794,"url":"https://bjornborg.zendesk.com/api/v2/help_center/fr-fr/categories/360000842794.json","name":"Envoi et livraison","locale":"fr-fr","html_url":"https://bjornborg.zendesk.com/hc/fr-fr/categories/360000842794-Envoi-et-livraison","outdated":false,"position":2,"created_at":"2018-09-11T12:48:22Z","updated_at":"2026-06-03T15:17:09Z","description":"","source_locale":"en-us"}},"position":16},{"id":33791007672466,"label":"Nouveau dans le shopping en ligne?","body":"<p data-start=\"62\" data-end=\"268\">Naviguez sur le site en cliquant sur les catégories en haut de la page. Si vous recherchez un article en particulier, vous pouvez saisir un mot-clé dans le champ de recherche avec l’icône en forme de loupe.</p><p data-start=\"270\" data-end=\"605\">Lorsque vous parcourez notre assortiment, cliquez sur un article pour accéder à sa page produit dédiée. Vous y trouverez des informations sur les tailles disponibles, les couleurs et les caractéristiques détaillées du produit. Vous avez trouvé un article qui vous plaît ? Sélectionnez votre taille et ajoutez-le à votre panier virtuel.</p><p data-start=\"607\" data-end=\"888\" data-is-last-node=\"\" data-is-only-node=\"\">Vous pouvez accéder à votre panier à tout moment en cliquant sur l’icône située en haut à droite de la page. Dans votre panier, vous pouvez modifier votre commande, ajouter des codes de réduction, consulter les frais de livraison estimés et voir le montant total de votre commande.</p>","section":{"id":360001926013,"url":"https://bjornborg.zendesk.com/api/v2/help_center/fr-fr/sections/360001926013.json","name":"Passer une commande","locale":"fr-fr","sorting":"manual","html_url":"https://bjornborg.zendesk.com/hc/fr-fr/sections/360001926013-Passer-une-commande","outdated":false,"position":0,"created_at":"2018-09-11T12:24:51Z","updated_at":"2026-05-13T13:41:59Z","category_id":360000854773,"description":null,"source_locale":"en-us","theme_template":"section_page","parent_section_id":null,"category":{"id":360000854773,"url":"https://bjornborg.zendesk.com/api/v2/help_center/fr-fr/categories/360000854773.json","name":"Passer une commande","locale":"fr-fr","html_url":"https://bjornborg.zendesk.com/hc/fr-fr/categories/360000854773-Passer-une-commande","outdated":false,"position":3,"created_at":"2018-09-11T12:23:59Z","updated_at":"2026-06-03T15:17:09Z","description":"","source_locale":"en-us"}},"position":0},{"id":34008125842834,"label":"J’ai indiqué une adresse incorrecte.","body":"<p data-start=\"955\" data-end=\"1151\"><strong>Nous ne pouvons pas modifier l’adresse une fois la commande passée.</strong> Si elle est incorrecte, veuillez passer une nouvelle commande et attendre que la commande initiale soit retournée et remboursée.</p><p data-start=\"1153\" data-end=\"1291\">Les retours prennent 3 à 6 semaines. Le remboursement est effectué après réception du retour. Nous nous excusons pour la gêne occasionnée.</p>","section":{"id":34005890568466,"url":"https://bjornborg.zendesk.com/api/v2/help_center/fr-fr/sections/34005890568466.json","name":"Articles populaires","locale":"fr-fr","sorting":"manual","html_url":"https://bjornborg.zendesk.com/hc/fr-fr/sections/34005890568466-Articles-populaires","outdated":false,"position":0,"created_at":"2026-03-13T13:42:51Z","updated_at":"2026-07-11T07:33:34Z","category_id":34005768850322,"description":null,"source_locale":"en-us","theme_template":"section_page","parent_section_id":null,"category":{"id":34005768850322,"url":"https://bjornborg.zendesk.com/api/v2/help_center/fr-fr/categories/34005768850322.json","name":"Articles populaires","locale":"fr-fr","html_url":"https://bjornborg.zendesk.com/hc/fr-fr/categories/34005768850322-Articles-populaires","outdated":false,"position":0,"created_at":"2026-03-13T13:40:07Z","updated_at":"2026-07-11T07:33:34Z","description":"","source_locale":"en-us"}},"position":11},{"id":34007919874578,"label":"Mon colis a été retourné, pouvez-vous le renvoyer?","body":"<p>Malheureusement, nous ne pouvons pas renvoyer un colis qui nous a été retourné. Nous vous rembourserons dès que nous recevrons le retour.</p>","section":{"id":34005890568466,"url":"https://bjornborg.zendesk.com/api/v2/help_center/fr-fr/sections/34005890568466.json","name":"Articles populaires","locale":"fr-fr","sorting":"manual","html_url":"https://bjornborg.zendesk.com/hc/fr-fr/sections/34005890568466-Articles-populaires","outdated":false,"position":0,"created_at":"2026-03-13T13:42:51Z","updated_at":"2026-07-11T07:33:34Z","category_id":34005768850322,"description":null,"source_locale":"en-us","theme_template":"section_page","parent_section_id":null,"category":{"id":34005768850322,"url":"https://bjornborg.zendesk.com/api/v2/help_center/fr-fr/categories/34005768850322.json","name":"Articles populaires","locale":"fr-fr","html_url":"https://bjornborg.zendesk.com/hc/fr-fr/categories/34005768850322-Articles-populaires","outdated":false,"position":0,"created_at":"2026-03-13T13:40:07Z","updated_at":"2026-07-11T07:33:34Z","description":"","source_locale":"en-us"}},"position":12},{"id":34007450538514,"label":"Étiquette de retour manquante.","body":"<p data-start=\"714\" data-end=\"785\"> </p><p data-start=\"787\" data-end=\"1021\">Si vous avez enregistré votre retour sur notre site mais n’avez pas reçu d’étiquette de retour, vous pouvez vous connecter via <a href=\"http://www.bjornborg.com/returns\" data-start=\"916\" data-end=\"941\" target=\"_new\" rel=\"noopener\"><strong>www.bjornborg.com/returns</strong></a><a href=\"http://www.bjornborg.com/returns\"><span aria-hidden=\"true\"></span></a><strong><a data-start=\"916\" data-end=\"941\" target=\"_new\" rel=\"noopener\"></a></strong> et cliquer sur <strong data-start=\"957\" data-end=\"977\">« Instructions »</strong> pour télécharger à nouveau votre étiquette.</p>","section":{"id":34005890568466,"url":"https://bjornborg.zendesk.com/api/v2/help_center/fr-fr/sections/34005890568466.json","name":"Articles populaires","locale":"fr-fr","sorting":"manual","html_url":"https://bjornborg.zendesk.com/hc/fr-fr/sections/34005890568466-Articles-populaires","outdated":false,"position":0,"created_at":"2026-03-13T13:42:51Z","updated_at":"2026-07-11T07:33:34Z","category_id":34005768850322,"description":null,"source_locale":"en-us","theme_template":"section_page","parent_section_id":null,"category":{"id":34005768850322,"url":"https://bjornborg.zendesk.com/api/v2/help_center/fr-fr/categories/34005768850322.json","name":"Articles populaires","locale":"fr-fr","html_url":"https://bjornborg.zendesk.com/hc/fr-fr/categories/34005768850322-Articles-populaires","outdated":false,"position":0,"created_at":"2026-03-13T13:40:07Z","updated_at":"2026-07-11T07:33:34Z","description":"","source_locale":"en-us"}},"position":1},{"id":34006742817938,"label":"Où est ma commande?","body":"<p><strong>Les colis envoyés via DHL ont des numéros de suivi, ce qui signifie qu'ils peuvent être suivis directement sur le site Web de DHL.</strong> Si votre commande a été expédiée depuis notre entrepôt en Suède, vous devriez avoir reçu une confirmation de livraison indiquant votre numéro de suivi, ainsi que les instructions de suivi, à l'adresse e-mail fournie dans votre commande. Si vous ne trouvez pas cet e-mail dans votre boîte de réception, veuillez vérifier la section spam.<br><br>Si après 7 jours ouvrables vous n'avez toujours pas reçu votre commande, veuillez utiliser votre numéro de suivi sur le site DHL. Si vous n'avez toujours pas de nouvelles de nous après 10 jours, <strong>CLIQUEZ ICI </strong>et contactez-nous et nous ferons tout notre possible pour vous aider :)</p>","section":{"id":34005890568466,"url":"https://bjornborg.zendesk.com/api/v2/help_center/fr-fr/sections/34005890568466.json","name":"Articles populaires","locale":"fr-fr","sorting":"manual","html_url":"https://bjornborg.zendesk.com/hc/fr-fr/sections/34005890568466-Articles-populaires","outdated":false,"position":0,"created_at":"2026-03-13T13:42:51Z","updated_at":"2026-07-11T07:33:34Z","category_id":34005768850322,"description":null,"source_locale":"en-us","theme_template":"section_page","parent_section_id":null,"category":{"id":34005768850322,"url":"https://bjornborg.zendesk.com/api/v2/help_center/fr-fr/categories/34005768850322.json","name":"Articles populaires","locale":"fr-fr","html_url":"https://bjornborg.zendesk.com/hc/fr-fr/categories/34005768850322-Articles-populaires","outdated":false,"position":0,"created_at":"2026-03-13T13:40:07Z","updated_at":"2026-07-11T07:33:34Z","description":"","source_locale":"en-us"}},"position":6},{"id":34009585236114,"label":"Avez-vous un numéro de téléphone?","body":"<p>L’équipe du service client de Björn Borg gère tout par e-mail. Notre objectif est de répondre à tous les e-mails dans un délai de deux jours ouvrables (de 9 h à 16 h CET).<br><br>Pour toute demande concernant votre achat en cours avec Björn Borg.com, veuillez envoyer votre email via notre widget dans le coin \"Aide ?\" ou dans le formulaire ci-dessous.</p>","section":{"id":34005890568466,"url":"https://bjornborg.zendesk.com/api/v2/help_center/fr-fr/sections/34005890568466.json","name":"Articles populaires","locale":"fr-fr","sorting":"manual","html_url":"https://bjornborg.zendesk.com/hc/fr-fr/sections/34005890568466-Articles-populaires","outdated":false,"position":0,"created_at":"2026-03-13T13:42:51Z","updated_at":"2026-07-11T07:33:34Z","category_id":34005768850322,"description":null,"source_locale":"en-us","theme_template":"section_page","parent_section_id":null,"category":{"id":34005768850322,"url":"https://bjornborg.zendesk.com/api/v2/help_center/fr-fr/categories/34005768850322.json","name":"Articles populaires","locale":"fr-fr","html_url":"https://bjornborg.zendesk.com/hc/fr-fr/categories/34005768850322-Articles-populaires","outdated":false,"position":0,"created_at":"2026-03-13T13:40:07Z","updated_at":"2026-07-11T07:33:34Z","description":"","source_locale":"en-us"}},"position":8},{"id":34009426003730,"label":"Un produit est manquant lors de la réception de ma commande.","body":"<p>Veuillez <a href=\"https://www.bjornborg.com/customer-service/#form\"><strong>prendre contact avec nous</strong></a><strong> </strong>pour que nous vous aidions à résoudre le problème.</p><p>N’oubliez pas de saisir votre numéro de commande pour un traitement rapide et efficace de votre dossier.</p>","section":{"id":34005890568466,"url":"https://bjornborg.zendesk.com/api/v2/help_center/fr-fr/sections/34005890568466.json","name":"Articles populaires","locale":"fr-fr","sorting":"manual","html_url":"https://bjornborg.zendesk.com/hc/fr-fr/sections/34005890568466-Articles-populaires","outdated":false,"position":0,"created_at":"2026-03-13T13:42:51Z","updated_at":"2026-07-11T07:33:34Z","category_id":34005768850322,"description":null,"source_locale":"en-us","theme_template":"section_page","parent_section_id":null,"category":{"id":34005768850322,"url":"https://bjornborg.zendesk.com/api/v2/help_center/fr-fr/categories/34005768850322.json","name":"Articles populaires","locale":"fr-fr","html_url":"https://bjornborg.zendesk.com/hc/fr-fr/categories/34005768850322-Articles-populaires","outdated":false,"position":0,"created_at":"2026-03-13T13:40:07Z","updated_at":"2026-07-11T07:33:34Z","description":"","source_locale":"en-us"}},"position":9},{"id":34428841883282,"label":"Je n’ai pas encore reçu mon remboursement pour mon retour.","body":"<p data-start=\"1281\" data-end=\"1435\"><strong data-start=\"1281\" data-end=\"1299\">Remboursements</strong><br>Les remboursements sont effectués après réception et inspection du retour (2 à 4 semaines). Le mode de paiement initial sera utilisé.<br><br><strong data-start=\"1437\" data-end=\"1472\">Si vous avez payé avec Klarna :</strong><br>Si votre facture arrive à échéance avant le traitement de votre retour, veuillez la payer ou la prolonger via Klarna. Si vous avez déjà payé, Klarna vous remboursera une fois le retour approuvé.</p>","section":{"id":34005890568466,"url":"https://bjornborg.zendesk.com/api/v2/help_center/fr-fr/sections/34005890568466.json","name":"Articles populaires","locale":"fr-fr","sorting":"manual","html_url":"https://bjornborg.zendesk.com/hc/fr-fr/sections/34005890568466-Articles-populaires","outdated":false,"position":0,"created_at":"2026-03-13T13:42:51Z","updated_at":"2026-07-11T07:33:34Z","category_id":34005768850322,"description":null,"source_locale":"en-us","theme_template":"section_page","parent_section_id":null,"category":{"id":34005768850322,"url":"https://bjornborg.zendesk.com/api/v2/help_center/fr-fr/categories/34005768850322.json","name":"Articles populaires","locale":"fr-fr","html_url":"https://bjornborg.zendesk.com/hc/fr-fr/categories/34005768850322-Articles-populaires","outdated":false,"position":0,"created_at":"2026-03-13T13:40:07Z","updated_at":"2026-07-11T07:33:34Z","description":"","source_locale":"en-us"}},"position":4},{"id":34009884146578,"label":"Je n’ai pas reçu de confirmation de ma commande.","body":"<p><strong>Vous devriez recevoir une confirmation de commande en quelques minutes.</strong> Si cet e-mail ne vous parvient pas, veuillez consulter la section courrier indésirable de votre boîte de réception.<br><br>Le fait que vous n’ayez pas reçu de confirmation de votre commande ne signifie pas que votre commande n’a pas été traitée. Nous vous recommandons donc de contacter notre service client avant de passer à nouveau votre commande sur notre site Web. <a href=\"https://www.bjornborg.com/kundtjanst/#form\"><strong>CLIQUEZ ICI</strong></a> pour nous contacter!</p>","section":{"id":34005890568466,"url":"https://bjornborg.zendesk.com/api/v2/help_center/fr-fr/sections/34005890568466.json","name":"Articles populaires","locale":"fr-fr","sorting":"manual","html_url":"https://bjornborg.zendesk.com/hc/fr-fr/sections/34005890568466-Articles-populaires","outdated":false,"position":0,"created_at":"2026-03-13T13:42:51Z","updated_at":"2026-07-11T07:33:34Z","category_id":34005768850322,"description":null,"source_locale":"en-us","theme_template":"section_page","parent_section_id":null,"category":{"id":34005768850322,"url":"https://bjornborg.zendesk.com/api/v2/help_center/fr-fr/categories/34005768850322.json","name":"Articles populaires","locale":"fr-fr","html_url":"https://bjornborg.zendesk.com/hc/fr-fr/categories/34005768850322-Articles-populaires","outdated":false,"position":0,"created_at":"2026-03-13T13:40:07Z","updated_at":"2026-07-11T07:33:34Z","description":"","source_locale":"en-us"}},"position":3},{"id":34008391217298,"label":"Annuler ou modifier une commande","body":"<p>Une fois la commande passée, elle est traitée immédiatement afin que vous puissiez recevoir votre colis le plus rapidement possible. Par conséquent, nous n’avons malheureusement aucune possibilité d’annuler, d’ajouter ou de modifier quoi que ce soit dans votre commande.</p>","section":{"id":34005890568466,"url":"https://bjornborg.zendesk.com/api/v2/help_center/fr-fr/sections/34005890568466.json","name":"Articles populaires","locale":"fr-fr","sorting":"manual","html_url":"https://bjornborg.zendesk.com/hc/fr-fr/sections/34005890568466-Articles-populaires","outdated":false,"position":0,"created_at":"2026-03-13T13:42:51Z","updated_at":"2026-07-11T07:33:34Z","category_id":34005768850322,"description":null,"source_locale":"en-us","theme_template":"section_page","parent_section_id":null,"category":{"id":34005768850322,"url":"https://bjornborg.zendesk.com/api/v2/help_center/fr-fr/categories/34005768850322.json","name":"Articles populaires","locale":"fr-fr","html_url":"https://bjornborg.zendesk.com/hc/fr-fr/categories/34005768850322-Articles-populaires","outdated":false,"position":0,"created_at":"2026-03-13T13:40:07Z","updated_at":"2026-07-11T07:33:34Z","description":"","source_locale":"en-us"}},"position":10},{"id":34006443949842,"label":"Je n’ai pas reçu de confirmation de ma commande.","body":"<p data-start=\"932\" data-end=\"1058\"><strong>Vous devriez recevoir une confirmation de commande dans quelques minutes.</strong> Si ce n’est pas le cas, vérifiez votre dossier spam.<br><br>Même si vous ne l’avez pas reçue, votre commande peut quand même avoir été traitée. Veuillez contacter le service client avant de passer une nouvelle commande. <a href=\"https://www.bjornborg.com/fr/customer-service/#form\"><strong data-start=\"1220\" data-end=\"1237\">[CLIQUEZ ICI]</strong></a></p>","section":{"id":34005890568466,"url":"https://bjornborg.zendesk.com/api/v2/help_center/fr-fr/sections/34005890568466.json","name":"Articles populaires","locale":"fr-fr","sorting":"manual","html_url":"https://bjornborg.zendesk.com/hc/fr-fr/sections/34005890568466-Articles-populaires","outdated":false,"position":0,"created_at":"2026-03-13T13:42:51Z","updated_at":"2026-07-11T07:33:34Z","category_id":34005768850322,"description":null,"source_locale":"en-us","theme_template":"section_page","parent_section_id":null,"category":{"id":34005768850322,"url":"https://bjornborg.zendesk.com/api/v2/help_center/fr-fr/categories/34005768850322.json","name":"Articles populaires","locale":"fr-fr","html_url":"https://bjornborg.zendesk.com/hc/fr-fr/categories/34005768850322-Articles-populaires","outdated":false,"position":0,"created_at":"2026-03-13T13:40:07Z","updated_at":"2026-07-11T07:33:34Z","description":"","source_locale":"en-us"}},"position":13},{"id":34800052025362,"label":"Je n'ai pas de réponse de votre part.","body":"<p>Nous répondons toujours à nos clients dans un délai de 2 jours ouvrables. Si vous n'avez pas reçu de réponse de notre part, veuillez également vérifier votre spam alt. envoyez-nous un nouvel email.<br><br></p>\n<p>Nous sommes fermés les jours fériés.</p>","section":{"id":34005890568466,"url":"https://bjornborg.zendesk.com/api/v2/help_center/fr-fr/sections/34005890568466.json","name":"Articles populaires","locale":"fr-fr","sorting":"manual","html_url":"https://bjornborg.zendesk.com/hc/fr-fr/sections/34005890568466-Articles-populaires","outdated":false,"position":0,"created_at":"2026-03-13T13:42:51Z","updated_at":"2026-07-11T07:33:34Z","category_id":34005768850322,"description":null,"source_locale":"en-us","theme_template":"section_page","parent_section_id":null,"category":{"id":34005768850322,"url":"https://bjornborg.zendesk.com/api/v2/help_center/fr-fr/categories/34005768850322.json","name":"Articles populaires","locale":"fr-fr","html_url":"https://bjornborg.zendesk.com/hc/fr-fr/categories/34005768850322-Articles-populaires","outdated":false,"position":0,"created_at":"2026-03-13T13:40:07Z","updated_at":"2026-07-11T07:33:34Z","description":"","source_locale":"en-us"}},"position":7},{"id":34831744254994,"label":"Que faire si je n’ai pas reçu ma commande?","body":"<p data-start=\"2890\" data-end=\"3126\"><strong data-start=\"2890\" data-end=\"3022\">Si vous n’avez pas reçu votre commande après 10 jours ouvrables à compter de l’expédition, veuillez vérifier le numéro de suivi.</strong><br>S’il n’y a pas de mise à jour du suivi dans les 10 jours, veuillez nous contacter <a href=\"https://www.bjornborg.com/fr/customer-service/#form\"><strong data-start=\"3107\" data-end=\"3123\">Cliquez ici.</strong></a></p><p data-start=\"3128\" data-end=\"3477\">Les commandes qui nous sont retournées en raison d’une adresse incorrecte ou incomplète, ou pour toute autre raison, et qui ne sont pas récupérées au point de retrait, ne seront pas renvoyées. Vous serez remboursé dès que la commande sera de retour dans notre entrepôt en Suède. Veuillez noter que les frais de livraison ne sont pas remboursables.</p><p data-start=\"3479\" data-end=\"3580\">Nous vous recommandons de passer une nouvelle commande en vous assurant que l’adresse est correcte.</p>","section":{"id":34005890568466,"url":"https://bjornborg.zendesk.com/api/v2/help_center/fr-fr/sections/34005890568466.json","name":"Articles populaires","locale":"fr-fr","sorting":"manual","html_url":"https://bjornborg.zendesk.com/hc/fr-fr/sections/34005890568466-Articles-populaires","outdated":false,"position":0,"created_at":"2026-03-13T13:42:51Z","updated_at":"2026-07-11T07:33:34Z","category_id":34005768850322,"description":null,"source_locale":"en-us","theme_template":"section_page","parent_section_id":null,"category":{"id":34005768850322,"url":"https://bjornborg.zendesk.com/api/v2/help_center/fr-fr/categories/34005768850322.json","name":"Articles populaires","locale":"fr-fr","html_url":"https://bjornborg.zendesk.com/hc/fr-fr/categories/34005768850322-Articles-populaires","outdated":false,"position":0,"created_at":"2026-03-13T13:40:07Z","updated_at":"2026-07-11T07:33:34Z","description":"","source_locale":"en-us"}},"position":2},{"id":7522680410386,"label":"Mon abonnement a-t-il abouti ?","body":"<div data-pm-slice=\"1 1 []\" data-en-clipboard=\"true\">When you have created your subscription, you will be charged 0EUR. As soon as your order has been sent from our warehouse, you will receive an order confirmation email.</div>\n<div>If you have any further questions please contact us at customerservice@bjornborg.com.</div>","section":{"id":7522320187026,"url":"https://bjornborg.zendesk.com/api/v2/help_center/fr-fr/sections/7522320187026.json","name":"Abonnement","locale":"fr-fr","sorting":"manual","html_url":"https://bjornborg.zendesk.com/hc/fr-fr/sections/7522320187026-Abonnement","outdated":false,"position":0,"created_at":"2022-09-07T13:24:24Z","updated_at":"2026-06-11T09:23:07Z","category_id":7522237880722,"description":null,"source_locale":"en-us","theme_template":"section_page","parent_section_id":null,"category":{"id":7522237880722,"url":"https://bjornborg.zendesk.com/api/v2/help_center/fr-fr/categories/7522237880722.json","name":"Abonnement","locale":"fr-fr","html_url":"https://bjornborg.zendesk.com/hc/fr-fr/categories/7522237880722-Abonnement","outdated":false,"position":11,"created_at":"2022-09-07T13:21:31Z","updated_at":"2026-06-11T09:23:07Z","description":"","source_locale":"en-us"}},"position":0},{"id":7522677712018,"label":"À quelle fréquence vais-je recevoir les boxers ?","body":"<div data-pm-slice=\"1 1 []\" data-en-clipboard=\"true\">You can choose to receive your boxers every month, every two months or every three months.</div>","section":{"id":7522320187026,"url":"https://bjornborg.zendesk.com/api/v2/help_center/fr-fr/sections/7522320187026.json","name":"Abonnement","locale":"fr-fr","sorting":"manual","html_url":"https://bjornborg.zendesk.com/hc/fr-fr/sections/7522320187026-Abonnement","outdated":false,"position":0,"created_at":"2022-09-07T13:24:24Z","updated_at":"2026-06-11T09:23:07Z","category_id":7522237880722,"description":null,"source_locale":"en-us","theme_template":"section_page","parent_section_id":null,"category":{"id":7522237880722,"url":"https://bjornborg.zendesk.com/api/v2/help_center/fr-fr/categories/7522237880722.json","name":"Abonnement","locale":"fr-fr","html_url":"https://bjornborg.zendesk.com/hc/fr-fr/categories/7522237880722-Abonnement","outdated":false,"position":11,"created_at":"2022-09-07T13:21:31Z","updated_at":"2026-06-11T09:23:07Z","description":"","source_locale":"en-us"}},"position":0},{"id":7522653840402,"label":"Pourquoi devrais-je souscrire un abonnement ?","body":"<div data-pm-slice=\"1 1 []\" data-en-clipboard=\"true\">Sign up for our boxers subscription &amp; save up to 30%. With us, it's easy and convenient to sign up an subscription on our boxers. You can receive delivery every month, every two months, or every three months. Choose the option that suits you best.</div>\n<div>Your package contains 2 packs of boxers, choose between black and patterned boxers. Both options are Premium Cotton Stretch boxers, which is a favorite with flexible stretch and a perfect fit.</div>\n<div> </div>\n<div>Get started quickly, you just need to choose the size, product and how often you want to receive the boxers. Then you're up and running. A shipping cost of 4EUR is added.</div>\n<div>The subscription has no binding period, you can cancel your subscription at any time by sending an email to customerservice@bjornborg.com.</div>","section":{"id":7522320187026,"url":"https://bjornborg.zendesk.com/api/v2/help_center/fr-fr/sections/7522320187026.json","name":"Abonnement","locale":"fr-fr","sorting":"manual","html_url":"https://bjornborg.zendesk.com/hc/fr-fr/sections/7522320187026-Abonnement","outdated":false,"position":0,"created_at":"2022-09-07T13:24:24Z","updated_at":"2026-06-11T09:23:07Z","category_id":7522237880722,"description":null,"source_locale":"en-us","theme_template":"section_page","parent_section_id":null,"category":{"id":7522237880722,"url":"https://bjornborg.zendesk.com/api/v2/help_center/fr-fr/categories/7522237880722.json","name":"Abonnement","locale":"fr-fr","html_url":"https://bjornborg.zendesk.com/hc/fr-fr/categories/7522237880722-Abonnement","outdated":false,"position":11,"created_at":"2022-09-07T13:21:31Z","updated_at":"2026-06-11T09:23:07Z","description":"","source_locale":"en-us"}},"position":0},{"id":35396163569042,"label":"Je n’ai pas reçu de confirmation de ma commande.","body":"<p data-start=\"932\" data-end=\"1058\"><strong>Vous devriez recevoir une confirmation de commande dans quelques minutes.</strong> Si ce n’est pas le cas, vérifiez votre dossier spam.<br><br>Même si vous ne l’avez pas reçue, votre commande peut quand même avoir été traitée. Veuillez contacter le service client avant de passer une nouvelle commande. <a href=\"https://www.bjornborg.com/fr/customer-service/#form\"><strong data-start=\"1220\" data-end=\"1237\">[CLIQUEZ ICI]</strong></a></p>","section":{"id":360001882454,"url":"https://bjornborg.zendesk.com/api/v2/help_center/fr-fr/sections/360001882454.json","name":"Envoi et livraison","locale":"fr-fr","sorting":"manual","html_url":"https://bjornborg.zendesk.com/hc/fr-fr/sections/360001882454-Envoi-et-livraison","outdated":false,"position":0,"created_at":"2018-09-11T12:48:42Z","updated_at":"2026-05-12T13:16:08Z","category_id":360000842794,"description":null,"source_locale":"en-us","theme_template":"section_page","parent_section_id":null,"category":{"id":360000842794,"url":"https://bjornborg.zendesk.com/api/v2/help_center/fr-fr/categories/360000842794.json","name":"Envoi et livraison","locale":"fr-fr","html_url":"https://bjornborg.zendesk.com/hc/fr-fr/categories/360000842794-Envoi-et-livraison","outdated":false,"position":2,"created_at":"2018-09-11T12:48:22Z","updated_at":"2026-06-03T15:17:09Z","description":"","source_locale":"en-us"}},"position":1},{"id":35522001331474,"label":"Délai de livraison.","body":"<p data-start=\"1397\" data-end=\"1479\"><strong>Votre commande est expédiée sous 1 à 2 jours (1 à 3 jours après les jours fériés).</strong></p><p data-start=\"1481\" data-end=\"1604\">La livraison standard prend 3 à 10 jours ouvrés (lun–ven) après expédition depuis notre entrepôt en Suède, selon le marché.</p><p data-start=\"1606\" data-end=\"1754\">Toutes les commandes sont traçables via DHL. Vous recevrez un numéro de suivi par e-mail une fois votre commande expédiée.</p><p data-start=\"1756\" data-end=\"1874\">Les délais de livraison sont estimés et peuvent être plus longs en période de forte activité (jours fériés ou soldes).</p>","section":{"id":34005890568466,"url":"https://bjornborg.zendesk.com/api/v2/help_center/fr-fr/sections/34005890568466.json","name":"Articles populaires","locale":"fr-fr","sorting":"manual","html_url":"https://bjornborg.zendesk.com/hc/fr-fr/sections/34005890568466-Articles-populaires","outdated":false,"position":0,"created_at":"2026-03-13T13:42:51Z","updated_at":"2026-07-11T07:33:34Z","category_id":34005768850322,"description":null,"source_locale":"en-us","theme_template":"section_page","parent_section_id":null,"category":{"id":34005768850322,"url":"https://bjornborg.zendesk.com/api/v2/help_center/fr-fr/categories/34005768850322.json","name":"Articles populaires","locale":"fr-fr","html_url":"https://bjornborg.zendesk.com/hc/fr-fr/categories/34005768850322-Articles-populaires","outdated":false,"position":0,"created_at":"2026-03-13T13:40:07Z","updated_at":"2026-07-11T07:33:34Z","description":"","source_locale":"en-us"}},"position":0},{"id":34428885200530,"label":"Je n’ai pas encore reçu mon remboursement pour mon retour.","body":"<p data-start=\"1281\" data-end=\"1435\"><strong data-start=\"1281\" data-end=\"1299\">Remboursements</strong><br>Les remboursements sont effectués après réception et inspection du retour (2 à 4 semaines). Le mode de paiement initial sera utilisé.<br><br><strong data-start=\"1437\" data-end=\"1472\">Si vous avez payé avec Klarna :</strong><br>Si votre facture arrive à échéance avant le traitement de votre retour, veuillez la payer ou la prolonger via Klarna. Si vous avez déjà payé, Klarna vous remboursera une fois le retour approuvé.</p>","section":{"id":360001925973,"url":"https://bjornborg.zendesk.com/api/v2/help_center/fr-fr/sections/360001925973.json","name":"Retours","locale":"fr-fr","sorting":"manual","html_url":"https://bjornborg.zendesk.com/hc/fr-fr/sections/360001925973-Retours","outdated":false,"position":0,"created_at":"2018-09-11T12:09:45Z","updated_at":"2026-07-11T07:33:34Z","category_id":360000854733,"description":null,"source_locale":"en-us","theme_template":"section_page","parent_section_id":null,"category":{"id":360000854733,"url":"https://bjornborg.zendesk.com/api/v2/help_center/fr-fr/categories/360000854733.json","name":"Retours","locale":"fr-fr","html_url":"https://bjornborg.zendesk.com/hc/fr-fr/categories/360000854733-Retours","outdated":false,"position":5,"created_at":"2018-09-11T12:08:15Z","updated_at":"2026-07-11T07:33:34Z","description":"","source_locale":"en-us"}},"position":2},{"id":36136133006610,"label":"Pourquoi ne puis-je pas placer ce produit dans mon panier ?","body":"<p>Lorsque de nombreux clients utilisent notre site simultanément, la mise à jour des stocks peut ne pas parvenir à suivre le rythme des ventes. Nous faisons notre maximum pour offrir la meilleure expérience de vente en ligne possible pour tous nos clients, mais des retards imprévus, des ruptures de stocks, des problèmes d’exécution et de nombreux autres problèmes peuvent se produire. 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