Customer service

We always respond to our customers within 2 working days. If you did not receive a response from us, please also check your spam alt. send us a new email.

 

We are closed on public holidays.

If you have registered your return on our site but have not received a return label, you can log in via clneljnp.top/returns and press "Instructions" to download your label again.

ATTENTION! Does not apply to NON-EU purchases.

Withdrawal means that you have the right to cancel your online purchase within 14 days of receiving your order, without needing to provide a reason. This right is granted under EU consumer protection legislation. Once your withdrawal request has been submitted, you will receive instructions on how to return the products and receive a refund.
 

When your order has been dispatched from our warehouse in Sweden, you have received a shipping confirmation stating your tracking nr along with tracking instructions to the email address you stated with your order. If you cannot find it in your inbox, please check your spam as emails sometimes end up there.

DHL / BRING - Packages sent with DHL / BRING have tracking numbers and can be tracked directly on the DHL / BRING website.

BUDBEE / INSTABOX - You will receive an SMS with your shipping information, if not, please download their app.

UPS - Packages sent with UPS have tracking numbers and can be tracked directly on the UPS website. 

If there are no updates in the tracking within 10 days, please CLICK HERE and contact us so we can help you!

During sale periods unexpected delays, stock shortages, fulfillment issues, and a host of other problems out of our control may occur, for which we do all in our power to help make into a reasonable and positive experience for our customers. For additional clarification regarding our policies in the webshop, please consult our terms and conditions.

 

During Black Friday: Order processing and delivery time may take longer due to many happy shoppers. We are working hard to process and dispatch all orders in a timely manner!

Discount codes cannot be used on already discounted prices or in combination with other offers.

We cannot change the address after an order is placed. If the address is incorrect, please place a new order with the correct details and wait for the original order to be returned and refunded.

More information can be found under the category "Returns & Refunds".

Once your order has been shipped, you can track your package by:

• DHL / Bring: Click on the tracking link in the email that contains your shipping confirmation.
• Budbee / Instabox: Enter the Budbee / Instabox app to track your package.
• CLICK HERE to contact our customer service for more information about your order.

When your order has been dispatched from our warehouse in Sweden, you have received a shipping confirmation stating your tracking nr along with tracking instructions to the email address you stated with your order. If you cannot find it in your inbox, please check your spam as emails sometimes end up there.

BUDBEE - You will receive an SMS with your shipping information, if not, please download their app.
DHL - Packages sent with DHL have tracking numbers and can be tracked directly on the DHL website.

UPS - Packages sent with UPS have tracking numbers and can be tracked directly on the UPS website. 

If there are no updates in the tracking within 10 days, please CLICK HERE and contact us so we can help you!

Unfortunately, we have no technical possibility to change the delivery method in your order afterward.

In addition to the mandatory address fields marked with (*), you have the option of entering additional information in the second address field. This is available for any other information that is necessary for or facilitates delivery, for example:

Company name

Apartmentnumber

c / o

If you have a short and simple delivery address, you can leave the field blank as it is not mandatory.

Please contact us, CLICK HERE and we will help correct the problem.
Remember to enter your order number for fast and efficient handling of your case.

Unfortunately, it is not possible to cancel, add or change anything on an already placed order. If you ordered the wrong size, we instead recommend you to return the item and place a new order on the size you want to receive.
 

If you are unable to pick up your package in time, it will be sent back to us automatically within 10-14 working days. Once we have received the package in return, a refund will be made.

All orders are shipped from our warehouse in Sweden. International orders may be subject to local taxes and customs duties, depending on the destination country.

These fees are set by local customs authorities and may vary based on order value and import thresholds. They may occasionally appear as additional delivery charges.

We have no control over these costs. For more information, please contact your local customs office.

If you have not received your order after 10 business days from dispatch, kindly double-check the tracking number. If there are no updates in the tracking within 10 days, please contact us CLICK HERE.

Orders that are returned to us due to an insufficient or incorrect address or for any other reason are not collected from the pick-up point, will not be re-sent to you. Instead, you will be refunded upon receipt back into our warehouse in Sweden. Please note the shipping cost will not be refunded.

We recommend you to place a new order ensuring the address is correct.

To Nordic countries:

The shipping cost is FI €4.95 - 14.95 /  NOK 60.00 - 150.00 / DKK 39.00 - 50.00 and free on all orders over FI €80 / NOK 800 / DKK 800.

To Europe:

The shipping cost is €4.00 (UK £3.95) and free on all orders over €80 (UK £80.00).

For some countries, we can only offer to deliver with DHL Express, for a cost of €14.95.

To the rest of the world:

The shipping cost is €14.95 and free on all orders over €150.00
USA: The shipping cost is 19.99 USD. Customs charges will apply.
Canada: The shipping cost is 19.99 CAD. Customs charges will apply.
 

Tax/VAT:

All orders are shipped from Sweden. International orders may be subject to local taxes and customs duties depending on the destination country.

These fees are set by local customs authorities and may vary based on order value and import thresholds. They may sometimes appear as additional charges.

We have no control over these costs. Please contact your local customs office for more information.

When you're ready to check out, go to your shopping bag to review and place your order.

If you are an existing customer and have not yet logged into your account, you can easily log in once you enter your email address.

New customers are asked to create a shopping account. This ensures that we can provide you with the best possible customer service and that your future shopping experiences are as simple and smooth as possible.

Enter your address details to continue to shipping and payment.

Select your preferred payment method and, when you're ready, click the "Complete Purchase" button.
An order confirmation will be sent to your email within a few minutes.

You should receive an order confirmation within a few minutes. If not, please check your spam folder.

Even if you haven’t received it, your order may still be processed. Please contact Customer Service before placing a new order. [CLICK HERE]

Having trouble placing your order? Try the following steps:

• Refresh the page or try placing your order from another device (like a mobile phone or computer).

• If the issue continues, switch to another browser. Our site works best with Google Chrome.

• Try a different payment method. For example, if you used invoice last time, try paying by card instead.

• Still not working? Contact us here and we’ll help you out!

If money was withdrawn despite a failed order:

• The amount will be automatically refunded within 1–5 business days, or adjusted on your invoice.

• If the refund takes longer, please reach out to your bank for details on their processing times.

Unfortunately, it is not possible to combine 2 placed orders. These will be sent in separate packages.

The order will only appear on your account when it is sent, provided you were logged in when the purchase was made.

We are unable to apply discounts after your order has been placed.

First double check the code is correct and valid - please note that promotion codes cannot be used with discounted items or in combination with other offers.

How to apply your promotion code:

1. Enter the valid promotion code in the promotional code box "Got promotion code or giftcard? at checkout
2. Click "+Add"
3. Check the sum of your order has been adjusted in accordance with the promotional offer
4. Proceed to payment

Yes, you will be able to keep your bonus check upon return. We will notify you via email when your return has been received and what your new bonus check code is.

Your bonus check is valid for 6 months.

To get a bonus check you need to reach 1000 Points = 100€ / 100$ / 100£.

As a TEAM BORG member, you´ll get a 5% bonus on everything you shop. 
1€ / 1$ / 1£ = 10 points.


1000 points = 1 voucher á €5.00


When a bonus voucher is created, 1000p is removed per each bonus check. But you keep your total bonus that governs what membership level you are at.

At the bottom of a received newsletter there is a link you can click to unsubscribe from our newsletter. If this does not work, please send us a message here in the widget and we will help you.

If you have forgotten your password, click in the right corner on the little figure.
You will then find a "Reset password" bottom.

You will receive an email to your registered email address containing a link to reset your password. If you can't find the email in your inbox, please check your spam. Please allow a couple of minutes before the email lands.

Please be sure you are on the right country site when you request your password.

Creating your own account on bjornborg.com is easy. To register your information, simply click here or follow the prompts when placing an online order. Opening an account offers you a safe and convenient way to shop, track your orders and receive emails about your order.

Björn Borg values your privacy. Please click here to review our Privacy Policy. Your unique account user name is the email address used when creating the account and/or placing the order.

Enjoy the advantages of your own account at bjornborg.com:

- Order History

- Faster and Easier Checkout. Configure your billing and shipping information to make checkouts a breeze.

- News & Exclusive Offers.

Sign up to receive email updates on special promotions, sales alerts, new product announcements, gift ideas, and more! Sign up right here

Withdrawal means that you have the right to cancel your online purchase within 14 days of receiving your order, without needing to provide a reason. This right is granted under EU consumer protection legislation. Once your withdrawal request has been submitted, you will receive instructions on how to return the products and receive a refund.
 

Unfortunately, we are unable to administrate exchanges in our warehouse. If you want to exchange an item, we kindly ask you to return the item you do not wish to keep and place a new order for the correct product.

Return instructions CLICK HERE.

Budbee / Instabox
If your order was delivered with Budbee or Instabox, book your return via the link in your delivery SMS or directly in the Budbee/Instabox app. You do not need a return label.

DHL
If your order was delivered with DHL, use the return label included in your package or the label you downloaded when registering your return on our website.

Returns take approximately 2–4 weeks from the date you send the package.

Your refund will be processed once we have received and checked your return. This usually takes 2–4 weeks from the date you sent the package.
 

• The refund is made to the same payment method used for your purchase.
• Paid with Klarna? If your invoice is due before your return has been processed, you can pay it or extend the due date via Klarna or the Klarna app.
• If you have already paid, Klarna will refund you once your return has been approved.

Unfortunately, we cannot resend a package that has been returned to us. We will refund you as soon as we receive the return.

If you have received your delivery with Budbee / Instabox, please book your return via the SMS you received from Budbee / Instabox or go into Budbee / Instabox app to book your return. 

You should not have a return label, when the driver collects the package from the box or at your home, he will have a return label with him.

Unfortunately, online orders cannot be returned in physical stores. Returns must be sent back to us.

You have a 30-day return period. For us to approve your return, the product must:

• Be unused and unwashed
• Be in the same condition as when you received it
• Have all tags attached

Underwear must be returned in its unopened original packaging and be unused.

Swimwear can be returned as long as all tags are attached.

If you have paid your order with a voucher, you will be refunded with a new voucher of the same amount. Our customer service will send you a voucher via email.

Underwear and swimwear (excluding swim shorts) can be returned if they are unused, unwashed, and in the original packaging with all tags attached.

1. CLICK HERE to register your complaint. We need a photo of the damaged product, where our logo is clearly visible, along with a written description explaining the problem. Do not return the product to us, please keep it until you have received a response from us.

2. Once our customer service has handled and approved your complaint, they will contact you via email.

As a consumer you have at least two years of legal guarantee on goods you buy from us. Here is the EU's information about your rights. If you want to make a claim on a product, you will find instructions below.

Read more: europa.eu/youreurope/guarantees

You can find our chat if you press the symbol in the lower corner "Help". When we are not online, our chatbot will help you as best as it can.
 
If the chat does not come up when you need us, you are welcome to contact us via email.

The Björn Borg customer service team handles all support via e-mail and not via telephone.

If you have questions about your order, please CLICK HERE to contact us and we will help you! Our aim is to answer all emails within two working days, 9-16 CET.

Send us a request in the form at the bottom of this page, or press the small "Help" symbol in the bottom corner.

We aim to respond to all emails within two working days.

We are open and at your service (CET):
Monday - Friday 09:00 to 16:00
Saturday, Sunday and Swedish public holidays: Closed

There are no inner shorts on our Tennis dresses. We recommend buying the matching "Ace Minishorts".

You will find our underwear guide if you CLICK HERE.

Made of 90% Polyester and 10% Elastane.

Our Sports boxer is constructed to let you go further. Light as a feather and keeping you dry, the high-performance material, empowers you to take that extra rep. Not because you have to, but because you can.

Organic/Premium Cotton Stretch-boxers are made of cotton weighing 190g / m2.

Our Cotton Stretch boxers are always in 12-, 10-, 7-, 5-, & 3-packs made of cotton weighing 170g / m2. This means that the feel and the elasticity of the Basic products can be perceived differently, mainly if you're used to the others with a slightly thicker quality.

Our boxers are only sold in the packaging that you see on the site. It is not possible to buy a color or a print separately if the product is not sold as a 1-pack.

We create sports fashion designed to make people look and feel active and attractive; a promise always kept thanks to our dedication to performance, fabulous fit, and cutting-edge design.

Cotton underwear should not be washed over 40 degrees nor tumble dried and our performance underwear and sportswear should not be washed over 30 degrees and never with fabric softener or tumble dry.

We do recommend you to consult the washing instructions in your product for detailed care instructions.